Top Answering Service Companies
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List of the Best Answering Services Companies
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Undisclosed< $25 / hr50 - 249Duluth, GAServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 52 projectsMoneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
18 of 50 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 50 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read moreWas this helpful?
Industry Experience
Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.Was this helpful?
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$1,000+< $25 / hr250 - 999Belize City, Belize
Services provided
45% Call Center Services45% Customer Service Outsourcing10% Back Office OutsourcingFocus Areas
70% Answering services20% Virtual receptionist10% Inbound appointment schedulingSee all 11 projectsProtel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.
1 of 1 Answering services reviews is 5 stars$50,000 – $199,999 avg. project costAnswering services Experience
Protel BPO has received positive feedback for their Answering services, with 100% of reviewers expressing satisfaction. Clients highlight the efficiency, helpfulness, and professionalism of their agents, noting their commitment to customer experience and effective communication. Notable strengths include their adaptability and partnership approach, as they often exceed expectations by providing creative solutions. One client mentioned no significant issues, showcasing Protel BPO's reliability and dedication to enhancing client success.
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7 of 7 Call Center Services reviews are 5 stars3 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 7 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Utility Company
5.0 — Protel BPO provides 24/7 call center services for a utility firm. The team handles inbound customer calls via phone, email, and chat support. They've also implemented a QC system to improve customer Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The overall sentiment regarding Protel BPO's cost and value for money is highly positive. Clients consistently noted that Protel BPO offers 'good value for cost' and that their pricing fits within budget constraints. For instance, the VP of Centene Corporation emphasized that while cheaper options were available, the quality and alignment of values with Protel BPO justified the investment. Additionally, several clients reported significant improvements in service efficiency and customer satisfaction, attributing these successes to the cost-effective solutions provided by Protel BPO.Was this helpful?
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
15% Call Center Services35% Customer Service Outsourcing15% Back Office Outsourcing +315% Data Annotation Services10% Content Moderation Services10% TranscriptionFocus Areas
35% Answering services45% Virtual receptionist20% Inbound appointment schedulingSee all 6 projectsHiredSupport is a customer support services company that excels in providing comprehensive contact center services, including inbound call center, email, and social media support. With 100% positive feedback from clients, HiredSupport is praised for their professional communication and adaptability, and their seamless integration into existing systems ensures efficient customer service without requiring extensive oversight.
Reviews mention Accommodating
The overall sentiment regarding HiredSupport's accommodating nature is highly positive. Clients appreciate their responsiveness and adaptability, with one CEO noting their quick embrace of product changes and effective communication through internal tools. The ability to adjust to evolving needs has been highlighted as a significant strength, resulting in improved customer support and satisfaction. Clients felt that HiredSupport's flexibility in addressing their requirements contributed greatly to the project's success.-
Customer Service Outsourcing for Indoor Gardens Company
4.5 Jan 15, 2024They are quick to embrace product or pricing changes and are great at responding to our changing internal dynamics.
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2 of 2 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Online Cycling Apparel Business
5.0 — HiredSupport provides call center services for an online cycling apparel business. The team is responsible for 24/7 customer support for the client. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally find HiredSupport to offer excellent value for money, with specific feedback highlighting their flexible and cost-effective pricing models. For example, one client noted that HiredSupport provided a shared agent option, which was crucial for managing unpredictable workloads without the need for long-term commitments. Another reviewer emphasized the company's ability to deliver high-quality service at a reduced cost, resulting in significant improvements in customer satisfaction scores. Overall, the sentiment reflects strong satisfaction with the company's pricing and value proposition.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999
Services provided
25% Call Center Services50% Customer Service Outsourcing25% Back Office OutsourcingFocus Areas
100% Answering servicesSee all 23 projectsTriniter BPO is a company offering Contact Center Services, including Telemarketing and Customer Support Services. Reviews are mixed, with one negative report citing ineffective project execution and unfulfilled refund promises, while another highlights a 23% conversion rate in a telemarketing campaign, exceeding expectations. Approximately 33% of reviews mention poor service delivery and financial issues, whereas 33% highlight exceptional telemarketing outcomes.
Reviews mention Exceptional results
Triniter BPO received exceptional feedback for their outstanding results in converting over 3,000 prospects into clients within six months, far exceeding the client's initial expectations. The client praised their dedication and effective communication, particularly highlighting the exceptional performance of their client success manager. The remarkable conversion rate of 23% during the trial phase led to a long-term partnership, demonstrating Triniter's significant impact on the client's business success.-
Telemarketing Services for Music Company
5.0 Feb 5, 2021The result was outstanding. They converted more than 3000 prospects into clients in a span of six months which we didn't expect. So, we ended up expanding our entertainment team to cater to the needs.
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Telemarketing Services for Music Company
5.0 Feb 5, 2021We were most impressed by their dedication. They didn't even have convert clients more than 1%. However, they converted 23% of the prospects we sent.
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1 of 3 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Lead Generation & Call Center Services for IT Services Co
5.0 — Triniter BPO provided lead generation and call center services for an IT services company. They sourced leads for the client through LinkedIn and Apollo and answered inbound calls and online Read moreWas this helpful?
Industry Experience
Triniter BPO has garnered mixed feedback across various industries. In automotive, they excelled in customer support, receiving praise for quality service. However, in wellness & fitness and consulting, they faced criticism for poor execution and lack of transparency. Positive reviews in education and healthcare highlighted effective app development and customer service, while negative experiences in advertising and marketing raised concerns about trustworthiness. Overall, Triniter BPO is seen as suitable for automotive, education, and healthcare, but potential clients should exercise caution in consulting and marketing sectors.
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Telecommunications Consulting Wellness & Fitness Automotive Real estate Advertising & marketing Nonprofit IT Services Healthcare Education Arts, entertainment & music Other Industry Financial services Human Resources Business services RetailWas this helpful?
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Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Services provided
100% Call Center ServicesFocus Areas
50% Answering services50% Virtual receptionistSee all 20 projectsDavinci Virtual Office Solutions specializes in Contact Center Services, providing Customer Support, Inbound and Outbound Call Center, and Telephonic Support. Their reviews highlight exceptional customer service and efficiency, with 100% of reviewers praising their promptness and professionalism. Clients note significant cost savings and improved call management, with 90% mentioning seamless call handling and a marked reduction in missed calls.
Reviews mention Reasonable pricing
Clients have consistently highlighted the reasonable pricing of Davinci Virtual Office Solutions, noting it as a significant advantage. One client mentioned spending about $650 for setup and ongoing services, emphasizing the affordability and value received. Another client observed a tenfold return on investment relative to their costs, stating that the pricing was excellent compared to previous service providers. Overall, the sentiment regarding pricing is overwhelmingly positive, with clients appreciating the balance of cost and service quality.-
Virtual Answering Services for Mental Health Medical Clinic
5.0 Nov 4, 2020On top of that, it’s very affordable. We don’t even have to think about the cost. They are an excellent value, and their customer service is superb.
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Live Receptionist Services for Advertising Firm
5.0 Jun 9, 2020The actual ROI of this must have been 10X what we were paying. The pricing compared to others we'd used for the same service was excellent.
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7 of 16 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 16 ReviewsCall Center Services PROJECT HIGHLIGHT
Virtual Answering Services for Mental Health Medical Clinic
5.0 — Using a script, Davinci Virtual Office Solutions follows industry best practices while answering phones for a mental health and substance abuse clinic. They take messages and relay them to the Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Davinci Virtual Office Solutions as offering good value for money, with many noting affordable pricing structures. For example, one client mentioned a $200 monthly subscription and described the service as critical to their business operations. Another client highlighted the flexibility and cost-effectiveness of their service, stating it was 'very affordable.' However, there are contrasting views, as one reviewer expressed disappointment in service quality despite competitive pricing. Overall, sentiment leans positive regarding cost and value.Was this helpful?
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UndisclosedUndisclosed250 - 999Tallahassee, FL
Services provided
90% Call Center Services10% Customer Service OutsourcingFocus Areas
50% Answering services40% Virtual receptionist10% Inbound appointment schedulingSee all 8 projectsPATLive is a Customer Support Services company specializing in 24/7 Inbound Call Center services, offering telephonic support and call handling for various businesses. The overarching theme across reviews is positive, with 100% of clients appreciating their professional and efficient service, which significantly reduces workload and enhances customer interaction. Customers value PATLive's reliability and the quality of their customer service, though some mention the cost as a factor to consider.
Reviews mention Accessible
Clients have expressed a positive sentiment towards PATLive's accessibility, highlighting their availability and responsiveness. One client commended the team for being 'available and receptive to our needs,' emphasizing that they can reach out whenever necessary. Additionally, the ease of communication with a dedicated point of contact further enhances their accessibility. Overall, clients appreciate the dependable support provided by PATLive, which has significantly improved their operational efficiency.-
Inbound Call Answering for Real Estate Investment Group
5.0 Feb 11, 2019We haven’t had to communicate directly with their team very frequently, but they’ve been available and receptive to our needs. We can call them when necessary, and they send us the messages and information they gather from callers.
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6 of 7 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 7 ReviewsCall Center Services PROJECT HIGHLIGHT
Phone Customer Assistance for Real Estate Investment Company
5.0 — PATLive provides phone customer assistance for a real estate investment company. The team provides phone agents that assist the client with customer service. Read moreWas this helpful?
Industry Experience
PATLive has demonstrated expertise across various industries, notably Sports, Real Estate, and Healthcare. In the Sports sector, clients appreciate their effective call screening and 24/7 availability. Real Estate clients highlight their ability to streamline communication and enhance lead management, resulting in improved operational efficiency. In Healthcare, the prompt response to client inquiries has proven essential. Overall, feedback is highly positive, suggesting PATLive is particularly well-suited for small operations seeking reliable phone answering services.
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Sports Real estate HealthcareWas this helpful?
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$1,000+< $25 / hr50 - 249Amritsar, India
Services provided
30% Call Center Services30% Customer Service Outsourcing20% Sales Outsourcing +210% Search Engine Optimization10% Web DesignFocus Areas
100% Answering servicesSee all 5 projectsOctopus Tech Solutions specializes in Contact Center Services, including Inbound and Outbound Call Center and Telemarketing Services. The company is praised for its effective lead generation, seamless communication, and commitment to deadlines. Reviewers consistently highlight their responsiveness, dedication, and reasonable pricing, with no significant areas for improvement mentioned, indicating high satisfaction across their client base.
Reviews mention Timely
Overall, clients express a highly positive sentiment regarding the timeliness of Octopus Tech Solutions. One client noted, 'They followed our timeline and delivered results by each deadline,' while another remarked, 'They’ve never faltered on any of their timelines or commitments.' Clients appreciate the punctuality and reliability of the team, emphasizing their consistent delivery and excellent project management. Such feedback highlights Octopus Tech Solutions' commitment to meeting project deadlines effectively.-
Outbound Call Services for Logistics Provider Marketplace
5.0 Apr 22, 2019They followed our timeline and delivered results by each deadline.
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Call Center Outsourcing for an E-Commerce Store
4.5 Apr 15, 2019They’re always on time and are happy to make whatever changes we ask of them. We haven’t experienced any glitches in our work with them. They’ve never faltered on any of their timelines or commitments.
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4 of 5 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 5 ReviewsCall Center Services PROJECT HIGHLIGHT
Lead Generation for Real Estate Company
5.0 — Using a database of contact information, Octopus Tech Solutions reached out to potential clients to generate leads for a real estate company. The team made roughly 500 calls a day for three Read moreWas this helpful?
Industry Experience
Octopus Tech Solutions has received positive feedback across several industries, including Real Estate, Business Services, Logistics & Supply Chain, and Agriculture. Clients commend their expertise in lead generation, effective communication, and responsiveness. In Real Estate, they excelled in generating leads, while in Business Services, they effectively informed customers of new offerings. Their performance in Logistics resulted in successful vendor registrations, and in Agriculture, they enhanced customer engagement significantly. Overall, Octopus Tech Solutions is well-regarded for their operational efficiency and commitment to client needs across these sectors.
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Real estate Business services Logistics & Supply Chain AgricultureWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Octopus Tech Solutions is recognized for offering reasonable pricing and delivering strong value for money. Clients, such as Alpha Corp and ePayLater, highlighted their competitive costs and effective service delivery, leading to successful project outcomes. Feedback emphasized their dedication and responsiveness, with one client noting, 'They understood our requirements and offered reasonable prices.' Overall, the sentiment reflects satisfaction with both the cost and the quality of the services provided.Was this helpful?
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$1,000+< $25 / hr50 - 249Knoxville, TN
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +125% Finance & Accounting Outsourcing (FAO)Focus Areas
100% Answering servicesSee all 3 projectsTaskforce BPO is a provider of comprehensive Contact Center Services, specializing in Customer Support, Telemarketing, and Call Handling. Their clients consistently commend their ability to enhance productivity, achieve cost savings of up to 30%, and save significant time monthly. Approximately 100% of reviewers highlight their effective customer service and respectful client interactions.
3 of 3 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Lead Generation & Customer Support for Retail Company
5.0 — Read moreWas this helpful?
Industry Experience
Taskforce BPO has demonstrated expertise across various industries, including Retail and Utilities, providing services such as outbound sales, data management, and customer support. Clients consistently commend their efficiency and cost-saving capabilities, with reports of significant time and financial savings. Overall sentiment reveals strong satisfaction, particularly in the Retail and Utilities sectors, emphasizing their strengths in project execution and customer respect.
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Retail Utilities Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised Taskforce BPO for delivering significant cost savings and value for money. One client reported a 30% reduction in costs within eight months, exceeding expectations, while others noted monthly savings ranging from $4,500 to $8,000. The pricing structure is deemed fair, and the service is described as effective and responsive. Overall, the sentiment is overwhelmingly positive, highlighting the company’s ability to provide efficient services that alleviate operational burdens.Was this helpful?
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$1,000+< $25 / hr250 - 999New Delhi, India
Services provided
30% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +110% Sales OutsourcingFocus Areas
67% Answering services33% Virtual receptionistSee all 9 projectsCall2Customers is a customer service center providing comprehensive contact center services, including inbound and outbound call handling, customer support services, and telemarketing services. Across their reviews, approximately 80% highlight their adaptability and professionalism in managing customer interactions, while around 20% suggest proactive improvements could enhance service further. Their commitment to aligning with client brand values and maintaining high customer satisfaction is consistently praised.
Industry Experience
Call2Customers has received positive feedback across various industries, including Manufacturing, Non-profit, Advertising & Marketing, Logistics & Supply Chain, and Business Services. Clients highlight their expertise in customer service, efficient project management, and adaptability to brand values. The overall sentiment is favorable, with commendations for improving customer satisfaction, lead conversions, and operational efficiency. This provider is particularly well-suited for companies in need of customer support and telemarketing services.
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Manufacturing Non-profit Advertising & marketing Logistics & Supply Chain Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally praise Call2Customers for their cost-effectiveness and value for money. For instance, the CEO of Bleach London highlighted their 'good value for cost,' while the Founder of LevelUp Leads noted that their pricing 'fit our budget.' Overall sentiment reflects satisfaction with the balance between service quality and pricing, with several clients expressing that Call2Customers exceeded expectations and provided excellent support without excessive costs.Was this helpful?
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UndisclosedUndisclosed10 - 49Columbus, GA
Services provided
100% Call Center ServicesFocus Areas
50% Answering services50% Virtual receptionistSee all 6 projectsVoice Link of Columbus, Inc. is a customer service center specializing in inbound call center and contact center services, particularly for healthcare providers. The company has consistently received positive feedback for its advanced technology platform, efficient call handling, and responsiveness to schedule changes. Approximately 90% of reviews highlight their accuracy and outstanding customer service, with no significant areas for improvement noted.
Reviews mention Puts the customer first
Clients consistently commend Voice Link of Columbus, Inc. for prioritizing customer needs, highlighting their effective communication and responsiveness. One client noted that the company’s live operators significantly reduced errors compared to automated services, emphasizing their commitment to patient care. The firm's ability to customize scripts and adapt quickly to feedback within 30 minutes further illustrates their customer-centric approach. Overall, the sentiment reflects high satisfaction, with no reported issues during the engagement.-
Call Center Services for Healthcare Company
5.0 Apr 19, 2022They have a perfect management process, and they take all of our calls any time of the night or day. In addition, whenever we want to tweak something, they get things done within 30 minutes. We’ve hired other companies for their automated answering services, and they often made a lot of mistakes. That’s why Voice Link of Columbus, Inc.’s live operator customer services is key to our business. They also have a mission to provide accuracy when it comes to the calls they're taking, making sure that the patient is their priority.
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5 of 5 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 5 ReviewsCall Center Services PROJECT HIGHLIGHT
24/7 Call Answering for Construction Company
5.0 — A construction company hired Voice Link of Columbus, Inc. to provide 24/7 answering services, especially during off hours. Read moreWas this helpful?
Industry Experience
Voice Link of Columbus, Inc. excels in the healthcare industry, providing call center solutions for various medical practices. Clients commend their efficiency in screening calls, customization of services, and response times, particularly in after-hours support. Stakeholders appreciate their advanced technology and professionalism, indicating a strong impact on communication management. Overall, the sentiment is highly positive, suggesting that healthcare providers seeking reliable call services would find Voice Link a suitable partner.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients of Voice Link of Columbus, Inc. consistently commend the company for its competitive pricing and high value for money. One client noted their investment of approximately $30,000, highlighting the efficiency and responsiveness of the service, while another reported spending under $10,000 and expressed satisfaction with the accuracy of call handling. Overall, feedback indicates that clients perceive Voice Link as offering exceptional service quality relative to their costs, with no significant areas for improvement identified.Was this helpful?
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UndisclosedUndisclosed50 - 249Nesconset, NY
Services provided
60% Call Center Services20% Customer Service Outsourcing20% Sales OutsourcingFocus Areas
33% Answering services34% Virtual receptionist33% Inbound appointment schedulingSee all 18 projectsAnswering Legal is a specialized Customer Support Services company providing 24/7 telephonic support tailored for law firms. Reviews highlight their professionalism and seamless call handling, with 91% of clients expressing satisfaction. They excel in delivering accurate client information and ensuring high-quality customer care services. Their service is recommended for offering a reliable, cost-effective alternative to traditional receptionists, with particular praise for their legal industry specialization.
Reviews mention Exceptional results
Clients have expressed exceptional satisfaction with Answering Legal's services, highlighting their ability to provide accurate and timely message handling and effective call management. One client noted that their team is skilled at addressing caller concerns clearly, underscoring the importance of competent phone answering in the legal field. Overall, clients commend the high-quality service and organizational efficiency, with recommendations to potential customers to engage with Answering Legal without hesitation.-
Call Center Services for Law Firm
5.0 Feb 7, 2020All of the messages that come in from their team are always accurate and timely. Their team is really good at understanding the questions and problems that callers are having and then addressing those in a clear and concise way. You pay for the quality, but you do get really high-quality services for that price.
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Call Center Services for Law Firm
5.0 Feb 7, 2020The system that they use is incredibly efficient and effective, and there is always seamless feedback regardless of whether you get the same person you started the request with or not. The importance of having your phone competently answered cannot be understated in the legal profession because in a lot of ways, legal services are emergency services.
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Call Center Services for Law Firm
5.0 Feb 7, 2020Answering Legal doesn’t just provide an answering service; they provide the trust that I will be able to get business from their work. Don’t hesitate to work with them. They do a great job in their work.
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17 of 18 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 18 ReviewsCall Center Services PROJECT HIGHLIGHT
Voice Services for Criminal Defense Practice
5.0 — Answering Legal provides voice services, supplementing on-site resources for a law practitioner. They answer overflow calls and gather information prior to forwarding the client or sending an email Read moreWas this helpful?
Industry Experience
Answering Legal has received positive feedback from clients predominantly within the legal industry, specifically in criminal defense, family law, consumer bankruptcy, and immigration. Clients appreciate their professionalism, 24/7 availability, and effective call management, which enhance client retention and satisfaction. The overall sentiment is highly favorable, with many noting the seamless integration of their services as an extension of their own practice. This provider is particularly well-suited for law firms seeking reliable and efficient call answering solutions.
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LegalWas this helpful?
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$5,000+Undisclosed250 - 999Beverly, MA
Services provided
15% Call Center Services55% Customer Service Outsourcing30% Sales OutsourcingFocus Areas
100% Answering servicesSee all 4 projectsOnBrand24 is a Contact Center Services provider specializing in telemarketing, inbound and outbound call handling, and customer support services. Their strengths include exceptional customer service, flexibility, and quick response times. Reviews indicate a high satisfaction rate, with approximately 80% positive feedback on their ability to save clients both time and money. Some suggestions for improvement include diversifying services and expanding capabilities.
Reviews mention Professional
Clients consistently highlight OnBrand24's professionalism, noting their quick response times and supportive customer service. One client emphasized the company's role in creating a positive business environment and praised their readiness to assist during challenging times. Overall, the sentiment reflects a strong appreciation for OnBrand24's dedicated and professional approach, which has contributed significantly to client success.-
Order Processing for Consumer Products Company
4.5 Nov 2, 2017OnBrand24 provides a great level of professionalism. When our company was stuck, OnBrand24 support team was always ready to assist.
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2 of 4 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Debt Collection Services for Real Estate Company
5.0 — Read moreWas this helpful?
Industry Experience
OnBrand24 has demonstrated strong expertise across various industries, including real estate, consumer products, manufacturing, and other sectors. Clients appreciate their exceptional customer service, effective lead generation, and time-saving capabilities. Feedback indicates a sentiment of high satisfaction, particularly in real estate and consumer products, where they provide significant cost savings and reliability. However, some clients suggest opportunities for diversification and improvement in appointment-setting success rates, indicating areas for potential growth.
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Real estate Consumer Products Other Industry ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive OnBrand24 as offering competitive pricing and significant value for money. One reviewer noted a savings of $1,000 per month and expressed satisfaction with the service's flexibility and customer support. Another client highlighted a monthly saving of approximately $3,000 compared to hiring in-house staff. Overall, feedback indicates that clients appreciate the cost-effectiveness of OnBrand24's services, which allow them to focus on their core business while achieving substantial financial savings.Was this helpful?
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$1,000+Undisclosed250 - 999Calgary, Canada
Services provided
35% Call Center Services25% Customer Service Outsourcing20% IT Managed Services +210% Back Office Outsourcing10% Business ConsultingFocus Areas
50% Answering services25% Inbound appointment scheduling25% Virtual receptionistSee all 3 projectsLine One Contact Centres Inc offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support, and Telephonic Support. The company consistently receives positive feedback, with a 100% satisfaction rate among reviewers. Clients commend their flexibility, adaptability to new technologies, and excellent project management, highlighting their ability to maintain high service standards and minimal errors.
0 of 3 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
IT Help Desk Services for National Homebuilding Company
4.5 — A national housebuilding company hired Line One Contact Centres Inc for IT help desk services. The team provides after-hours support for tier one and two level services using ServiceNow. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently report that Line One Contact Centres Inc offers excellent value for money, with many noting their reasonable pricing and high-quality service. For instance, one client highlighted that despite investing over $300,000, they faced zero complaints and achieved a 90% call answer rate. Another client mentioned paying approximately $5,100 USD monthly for reliable 24/7 emergency services, emphasizing the effectiveness of their collaboration. Overall, the sentiment reflects satisfaction with cost-effectiveness and service delivery.Was this helpful?
More responsive than most other service providers
Get in TouchLine One Contact Centres Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$10,000+< $25 / hr50 - 249Stari Bohorodchany, Ukraine
Services provided
20% Call Center Services50% Customer Service Outsourcing20% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
100% Answering servicesSee all 9 projectsGotYourBack Support is a customer service outsourcing company, providing skilled support agents to address client needs across various industries. Reviews indicate a high level of satisfaction, with 100% of reviewers highlighting the team’s professionalism and cultural alignment. Their services consistently enhance customer satisfaction scores and operational efficiency, showcasing their strong adaptability and dedication to client success.
2 of 2 reviews are 5 starsLess than $10,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
In the past six months, clients have praised GotYourBack Support for their professionalism and consistent achievement of high Customer Satisfaction (CSAT) scores. Feedback highlights their ability to manage customer inquiries efficiently, with one client noting a significant reduction in support costs while maintaining service quality. Both reviews emphasize the team's alignment with brand values and their proactive communication. Overall, sentiment is highly positive, with no areas for improvement identified by clients.Was this helpful?
Industry Experience
GotYourBack Support has demonstrated expertise across various industries, including eCommerce, Software, Gaming, IT Services, and Beauty. Clients commend their responsiveness, professionalism, and ability to maintain high customer satisfaction scores. In eCommerce and Beauty, they excelled in managing customer inquiries and support systems, while in Software and IT Services, their impact on operational efficiency and sales processes was noteworthy. Overall, sentiment is overwhelmingly positive, indicating strong alignment with diverse industry needs.
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Software Gaming IT Services eCommerce BeautyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight GotYourBack Support's excellent value for money, noting that their pricing aligns well with project budgets while delivering high-quality service. For instance, the CMO of Gismart mentioned that their selection was influenced by 'great value for cost', while the COO of Zipify emphasized consistent high CSAT scores and reduced support costs. Overall, feedback reflects strong satisfaction with the company's pricing relative to the quality of service provided.Was this helpful?
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UndisclosedUndisclosed50 - 249Toronto, Canada
Services provided
50% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +110% Sales OutsourcingFocus Areas
25% Answering services60% Virtual receptionist15% Inbound appointment schedulingSee all 13 projects24H Virtual is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services, Inbound Call Center, and Call Handling. Reviewers consistently highlight their professionalism, responsiveness, and adaptability, with approximately 95% of feedback being positive. Many emphasize their effective communication and flexibility, particularly in managing after-hours services and unique projects.
Reviews mention Dedicated
Clients express high satisfaction with 24H Virtual's dedication and involvement in their projects. One review highlights the company's commitment to understanding client needs and maintaining seamless communication, stating, "Their dedication and involvement in making the experience easy are impressive." Overall, the sentiment reflects a strong appreciation for 24H Virtual's collaborative approach and willingness to adapt, fostering a respectful and effective partnership.-
Customer Service for Nonprofit Health Organization
5.0 Mar 25, 2021Their dedication and involvement in making the experience easy are impressive. They are result-driven and willing to grow as we grow.
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8 of 8 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Answering Support for Law Firm
5.0 — A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients of 24H Virtual express high satisfaction regarding the company's value for money. For instance, one client noted a monthly investment of $1,100 resulted in significant time savings and reduced stress, emphasizing the invaluable service provided. Another client highlighted an investment of approximately $8,000, which led to improved conversion rates and effective customer support. Overall, feedback indicates that 24H Virtual delivers exceptional service quality at competitive prices, making them a worthwhile investment for various businesses.Was this helpful?
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$1,000+< $25 / hr50 - 249Philadelphia, PA
Services provided
25% Call Center Services50% Accounting25% Back Office OutsourcingFocus Areas
35% Answering services35% Inbound appointment scheduling30% Virtual receptionistSee all 5 projectsOutsourcing Business Solutions specializes in accounting services, focusing on backend bookkeeping and reconciliation. According to client feedback, 100% of reviewers express satisfaction, highlighting their transparency, effective communication, and adherence to budgets. Their commitment to honesty and value for cost establishes them as a reliable partner for long-term engagements.
Reviews mention Transparent
Clients express a strong sentiment of transparency regarding Outsourcing Business Solutions. One reviewer noted their 'legitimate and transparent' approach, ensuring expectations were met and deadlines adhered to. Another mentioned their effectiveness in communication, stating they are 'very transparent regarding deadlines' and appreciate the company's honesty and follow-through on promises. Overall, clients feel confident and informed throughout their engagements, highlighting a commitment to clear communication and accountability.-
Back-Office Support for Accounts Payable Services Company
5.0 May 17, 2023They’ve been legitimate and transparent with us and made sure they’re meeting our expectations. As far as project management goes, we’ve been quite satisfied so far. Outsourcing Business Solutions has given us three points of escalation.
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Accounting Services for Law Firm
5.0 May 12, 2023We devised a budget when we started, and they always stay within that. They are very transparent regarding deadlines and let us know when they won’t be able to meet something. We really appreciate their honesty, and they communicate and collaborate very effectively with other vendors we work with.
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1 of 1 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Accounting Services for Law Firm
5.0 — A law firm has hired Outsourcing Business Solutions for backend accounting and reconciliation services. The client works with a small team of individuals from Outsourcing Business Solutions. Read moreWas this helpful?
Industry Experience
Outsourcing Business Solutions has garnered positive feedback across various industries, including Financial Services, IT Services, Legal, and Business Services. Clients praised their expertise in accounting and bookkeeping, highlighting their efficiency, effective communication, and timely delivery. In the Financial Services sector, they excelled in QuickBooks management, while in IT Services, they streamlined accounting processes. Overall, clients appreciate their structured approach and valuable insights, making them a strong partner for businesses seeking reliable outsourcing solutions.
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Financial services Other Industry Business services Legal IT ServicesWas this helpful?
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UndisclosedUndisclosed10 - 49Lake Hallie, WI
Services provided
90% Call Center Services10% Customer Service OutsourcingFocus Areas
67% Answering services22% Virtual receptionist11% Inbound appointment schedulingSee all 10 projectsGold Cross Answering Service is a professional provider of Contact Center Services, specializing in 24/7 Inbound Call Center support and Customer Care Services. Reviewers commend their consistent and reliable performance, with a notable 100% satisfaction rate across different industries. Clients appreciate their effective communication and the ability to handle after-hours and emergency calls with minimal miscommunication, contributing significantly to improved customer service and operational efficiency.
Reviews mention Well-organized projects
Clients have expressed high satisfaction with Gold Cross Answering Service, noting their effectiveness in connecting families with staff during critical times. One client highlighted the absence of delays and praised the company's proactive communication regarding system changes. The well-organized workflow was emphasized, as it allows for timely responses and ensures staff can manage their on-call duties efficiently. Overall, the sentiment reflects a strong appreciation for the service's reliability and organization.-
Answering Services for Family Assistance
5.0 Feb 12, 2020I have not heard of any delays, I believe Gold Cross is great at informing us if there are changes happening within their system, so that our agency can prepare. Foster families are grateful to be able to talk to a live person, who is prepared to help them get connect with our staff.
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6 of 8 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Services for Refrigeration & HVAC Service Provider
5.0 — Gold Cross Answering Service provides dispatch call services for an HVAC and refrigeration company during out-of-office hours. They collect information from customers and communicate it to on-call Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.Was this helpful?
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$5,000+< $25 / hr50 - 249Beograd, Serbia
Services provided
20% Call Center Services60% Customer Service Outsourcing20% Back Office OutsourcingFocus Areas
40% Answering services40% Virtual receptionist20% Inbound appointment schedulingSee all 10 projectsmorph is a versatile provider of Contact Center Services, specializing in Customer Support and Call Handling. Clients commend their adept recruitment and training processes, with 100% expressing satisfaction in performance and project management. Customers highlight Morph's ability to scale efficiently and integrate seamlessly with internal teams, underscoring their impactful contribution to business growth and operational enhancement.
Reviews mention Accessible
Client feedback regarding Morph's accessibility highlights their exceptional support and communication throughout the project. The Marketing Manager from Sekopak noted that Morph was 'open to all of my suggestions and questions' and provided guidance on navigating WordPress, ensuring a smooth process. Additionally, they emphasized that Morph was 'here for me' whenever questions arose, showcasing a commitment to client support. Overall, the sentiment is highly positive, reflecting Morph's dedication to being accessible and responsive.-
Website Dev for Packaging Waste Management Operator
5.0 Oct 29, 2020They were open to help me navigate through WordPress, whenever I had a question they were here for me, and they always found a solution for everything. I'm very pleased with our cooperation. Every bug has been solved very quickly.
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Industry Experience
Morph has demonstrated expertise across various industries, including eCommerce, Software, Consumer Products, Human Resources, Environmental Services, IT Services, and Financial Services. Clients praised their dedication to quality, proactive problem-solving, and strong alignment of values. In eCommerce, they excelled in customer support, achieving high CSAT scores. In Software, they delivered on product design and development efficiently. Overall, the feedback reflects a positive sentiment, highlighting Morph’s impact in optimizing operations and fostering growth across diverse sectors.
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eCommerce Software Consumer Products Human Resources Design Transportation Environmental Services IT Services Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback on Morph highlights a consistent theme of strong value for money, with several reviewers noting it as a key reason for their selection. One client remarked on Morph's 'good value for cost,' while another highlighted their ability to deliver high-quality work at reduced costs, stating, 'the quality is even better than we’ve expected.' Overall, clients express satisfaction with the pricing relative to the quality of service provided, reinforcing Morph's reputation as a cost-effective partner.Was this helpful?
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UndisclosedUndisclosed50 - 249Gastonia, NC
Services provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +115% Sales OutsourcingFocus Areas
78% Answering services11% Inbound appointment scheduling11% Virtual receptionistSee all 7 projectsAnswerLive is a professional provider of Contact Center Services, specializing in 24/7 Inbound Call Center solutions and Customer Support Services. With an impressive 100% positive feedback rate, clients commend their efficiency, professionalism, and seamless operation, although some note areas for improvement such as information transfer between shifts. They effectively handle call management, substantially enhancing customer communication and service continuity for diverse businesses.
Reviews mention Flexible
The sentiment regarding flexibility in AnswerLive's service is overwhelmingly positive. Clients appreciate their ability to accommodate last-minute changes and complex instructions, as noted by Robert R. McGill Air Conditioning, Inc., which has relied on AnswerLive for over 12 years. They highlight that AnswerLive's operators are consistently accommodating, ensuring that urgent customer needs are met effectively. Despite minor issues with duplicate messages, the overall impression of flexibility remains strong.-
Call Center Services for Air Conditioning Service Firm
5.0 Apr 2, 2019I find AnswerLive's ability to fulfill our requests for last minute changes to our schedule most impressive. Even though we do our best to plan our technicians for contact in advance, we sometimes have to make last minute changes to cover shifts after hours and on the weekend. AnswerLIve is always accommodating. They understand all of our instructions, even when they’re complex at times.
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Industry Experience
AnswerLive has demonstrated expertise across various industries, including Automotive, Utilities, Business Services, Information Technology, Healthcare, and Consumer Products. Feedback highlights their strengths in providing reliable, 24/7 live answering services, enhancing customer management efficiency, and maintaining professional communication. Overall sentiment is positive, particularly in Automotive and Healthcare, where they've significantly improved operational responsiveness. Potential clients in these sectors can expect strong support and professionalism from AnswerLive.
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Automotive Utilities Business services Information technology Healthcare Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients find AnswerLive's services to be cost-effective, with investments ranging from $450 per month to $20,000 annually. Reviewers commend the value for money, noting significant time savings and improved customer management. One client stated, 'They’re like an inexpensive secretary for me,' highlighting the affordability relative to the quality of service. However, some feedback suggests room for improvement in communication and information transfer between staff, indicating a need for enhanced operational efficiency.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Quezon City, Philippines
Services provided
10% Call Center Services10% Accounting10% Back Office Outsourcing +710% Customer Service Outsourcing10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing10% IT Managed Services10% IT Staff Augmentation10% Sales Outsourcing10% StaffingFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingSee all 8 projectsSourcefit is a company specializing in Contact Center Services and Customer Support Services. Reviews indicate professional excellence, with 66% of clients highlighting favorable pricing and culture fit. The feedback is predominantly positive, with 33% of reviewers praising their proactive management and expertise in managing call center operations. However, some areas, such as advanced communication, could benefit from improvement.
Reviews mention Efficient
Clients consistently praise Sourcefit for their efficiency, noting the swift execution of tasks and thorough follow-through on project details. One client highlighted their surprise at the speed of acquisitions and the clear, prompt communication throughout the process. They appreciated Sourcefit's ability to understand specific requirements quickly, contributing to effective collaboration. Overall, the sentiment regarding efficiency is highly positive, with clients expressing satisfaction in the timely delivery of services and the ability to adapt to varying needs.-
Back-Office Staff Augmentation for Turnkey Retail Fitout Co
5.0 Feb 2, 2024Sourcefit have a great team. I was surprised frankly at the speed in which every aspect of the acquisitions were followed through in detail. I was also able to be as actively involved as I desired as well which was great. It was clear from the start Sourcefit staff knew what they were doing, understood the various nuance of the local and offshore market, quickly understood my specific requirements and needs and went to work to meet them, communicating clearly and promptly throughout.
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2 of 2 Answering services reviews are 5 starsUnknown avg. project costAnswering services Experience
Overall feedback on Sourcefit's Answering Services indicates a strong satisfaction rate, with 75% of reviewers highlighting effective communication and good value for cost. Clients praised their ability to provide comprehensive call center solutions tailored to specific needs. However, some noted a lack of proactive engagement from project management, suggesting room for improvement in staff productivity. Notably, one reviewer emphasized the company's alignment with their operational culture. Overall, Sourcefit demonstrates expertise in BPO services, with a solid reputation among clients.
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3 of 3 Call Center Services reviews are 5 starsUnknown avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Outsourced Call Center Services for Trade Solution Company
5.0 — Sourcefit provides outsourced call center services for a trade solutions company. The team grants the client access to call center resources, workspace, and necessary accessories to set up the call Read moreWas this helpful?
Industry Experience
Sourcefit has demonstrated its expertise across various industries, including Financial Services, Medical, Logistics & Supply Chain, Software, Information Technology, and Construction. Clients praise their operational support, responsiveness, and culture fit, highlighting strengths in project management and team quality. The overall sentiment is positive, showing significant impact in enhancing productivity, streamlining processes, and fostering collaboration. Potential clients in these sectors can find a dependable partner with a proven track record in delivering tailored solutions.
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Medical Financial services Logistics & Supply Chain Software Information technology ConstructionWas this helpful?
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$5,000+< $25 / hr250 - 999Kalyan, India
Services provided
25% Call Center Services15% Back Office Outsourcing10% Customer Service Outsourcing +510% Finance & Accounting Outsourcing (FAO)10% Graphic Design10% Sales Outsourcing10% Web Design10% Web DevelopmentFocus Areas
10% Answering services80% Virtual receptionist10% Inbound appointment schedulingSee all 37 projectsTasks Expert- A Virtual Assistant Company specializes in Customer Support Services, including Inbound and Outbound Call Center operations. Reviews highlight a 100% success rate in meeting and exceeding client expectations, with notable themes of enhanced customer engagement and exceptional project management. Approximately 100% of reviewers commend their proactive communication and ability to integrate seamlessly with client teams.
Reviews mention Results-oriented
Clients have expressed a positive sentiment regarding Tasks Expert's results-oriented approach. One reviewer noted significant improvements in graphic quality over time, stating, "I did see an improvement with the graphics completed the longer that I worked with my virtual assistant as they got to know my taste better." Another highlighted their ability to effectively delegate tasks and focus on core business activities, affirming that Tasks Expert is a strong option for outsourcing various tasks.-
Social Media Virtual Assistant for Consulting Company
4.5 Oct 23, 2021I did see an improvement with the graphics completed the longer that I worked with my virtual assistant as they got to know my taste better. If you're looking at jobs that you may need to outsource Tasks Experts is definitely a great option. They worked on our requests in their time zone and determined the perfect timing to connect with us easily.
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Appointment Setting & Lead Gen for Financial Solutions Co
5.0 Mar 13, 2025Our sales team reported a noticeable improvement in the quality of leads, with many prospects entering conversations already aware of how and what we could help them with. This significantly reduced the time spent educating potential clients, allowing for quicker and more productive sales cycles. They consistently delivered results on time, maintained clear and transparent communication, and provided detailed performance reports.
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1 of 1 reviews is 5 starsLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, clients have expressed high satisfaction with Tasks Expert- A Virtual Assistant Company, highlighting their professionalism, responsiveness, and attention to detail. One client noted the transformative impact of their VA, who excelled in managing tasks and proactively enhancing workflow efficiency. Reviews consistently commend the company's ability to meet deadlines and adapt to project needs, with no reported areas for improvement. Overall, the sentiment is overwhelmingly positive, marking them as a valuable partner for businesses.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback consistently highlights Tasks Expert's exceptional value for money, with many noting that their pricing aligns well with budgets while delivering high-quality results. One client remarked on the 'good value for cost' and another emphasized the 'flexible pricing' that adapts to service needs. Overall, the sentiment is overwhelmingly positive, with clients appreciating the significant improvements in efficiency and service quality relative to their investment.Was this helpful?
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
Services provided
25% Call Center Services35% Back Office Outsourcing20% Customer Service Outsourcing +210% Search Engine Optimization10% Social Media MarketingFocus Areas
100% Answering servicesSee all 18 projectsASL BPO is a Contact Center Services provider specializing in inbound customer care and virtual assistance. The company consistently delivers professional and effective call handling and scheduling services, with 100% of reviewers praising their reliability and responsiveness. While some agents were slower to train, ASL BPO's commitment to service excellence and adaptability stands out.
1 of 1 Answering services reviews is 5 stars$50,000 – $199,999 avg. project costAnswering services Experience
ASL BPO has received overwhelmingly positive feedback for their Answering services, with an impressive 98% SLA adherence and a 20% increase in customer satisfaction. Clients commend their professionalism, adaptability, and proactive communication, which fostered efficient project management. Key strengths include timely delivery, collaborative problem-solving, and a commitment to continuous improvement. Notably, 100% of reviewers appreciated their responsiveness and flexibility. Areas for improvement include enhanced reporting capabilities and leveraging innovative technologies.
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1 of 1 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Back-Office Support & Digital Marketing for Law Firm
5.0 — ASL BPO provides ongoing back-office support for a law firm. The team also provides digital marketing services to control the client's online visibility. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend ASL BPO for their cost-effectiveness and value for money. One review highlighted their pricing as fitting within the client's budget while delivering high-quality customer support, resulting in a 15% reduction in operational costs. Another client praised ASL for being a great culture fit and providing good value for the cost. Overall, the sentiment reflects satisfaction with ASL BPO's pricing relative to the quality of service received.Was this helpful?
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$25,000+$25 - $49 / hr250 - 999Cincinnati, OH
Services provided
10% Call Center Services15% Custom Software Development15% Web Development +710% Application Management & Support10% Application Testing10% Enterprise App Modernization10% Mobile App Development10% Other Application Development5% HR Outsourcing5% RecruitingFocus Areas
100% Answering servicesSee all 8 projectsITCube Solutions Pvt. Ltd. is a versatile IT service provider specializing in custom software development, SharePoint services, and business process automation. The company has received overwhelmingly positive feedback, with clients frequently highlighting their commitment to quality and effective collaboration. Approximately 90% of reviewers commend their project management skills and technical expertise, while some suggest improvements in areas like graphical design and quality checking.
Reviews mention Exceptional performance
ITCube Solutions Pvt. Ltd. has received exceptional feedback for their automation program, which transformed a manual process into a web-based application. Clients praised their professionalism, effective communication, and innovative reporting capabilities. One client noted that ITCube's solution significantly reduced processing staff from nine to four while enhancing data quality. Their commitment to deadlines and the overall quality of work consistently exceeded expectations, highlighting ITCube's strong project management and technical expertise.-
Web Development for Pharmaceutical Invoice App
5.0 Apr 21, 2017ITCube’s work also allows us to reduce our cost for processing data. That’s probably the biggest benefit for us. It was taking nine people to process the files, and now we’re down to three or four, and the quality of work is a lot better. The level of output in the data files is always exceptional. Whereas before, it all depended on the quality of that team’s individual members.
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Industry Experience
ITCube Solutions Pvt. Ltd. has garnered positive feedback across various industries, including IT Services, Healthcare, Construction, Financial Services, Retail, and Legal. Their expertise in developing cloud-based applications, SharePoint solutions, and automation systems has been particularly noted. Clients commend ITCube for their commitment to quality, effective communication, and innovative problem-solving. Overall, sentiment reflects strong confidence in their capabilities, making them a suitable partner for projects requiring technological advancement and process optimization.
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Retail IT Services Healthcare Information technology Construction Financial services LegalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with ITCube Solutions Pvt. Ltd.'s value for money, noting that their investment yields significant returns. For instance, a client from EnSight Technologies invested $22,000 and reported high satisfaction with the deliverables. Similarly, another client highlighted that their $160,000 contract was justified by the effective solutions provided. Overall, feedback indicates a strong sentiment towards ITCube's pricing relative to the quality and impact of their services.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Fort Lauderdale, FL
Services provided
40% Call Center Services40% Customer Service Outsourcing10% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
100% Answering servicesSee all 1 projectsOutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.
Industry Experience
OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.
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Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.Was this helpful?
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$10,000+< $25 / hr1,000 - 9,999Wrocław, Poland
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingFocus Areas
40% Answering services30% Inbound appointment scheduling30% Virtual receptionistSee all 19 projectsCCIG Group CCIG Group is a leading provider of Contact Center Services, offering a wide range of solutions such as inbound and outbound call handling, customer support services, and telemarketing. The reviews highlight a high level of customer satisfaction, with multiple clients praising their professionalism and adaptability. Notably, CCIG Group maintains a quality rating of 95% and consistently meets or exceeds targets, demonstrating exceptional service delivery across various projects.
2 of 2 Answering services reviews are 5 stars2 new reviews for Answering services in past 6 months$1,000,000 – $9,999,999 avg. project costAnswering services Experience
CCIG Group has received overwhelmingly positive feedback for its Answering Services, with 95% of clients expressing satisfaction. Key strengths include efficient lead management, multichannel support capabilities, and exceptional responsiveness. Notably, clients reported significant improvements in lead processing speeds and conversion rates. Both Stellantis and Media Markt emphasized the company's professionalism and ability to adapt to their specific needs, highlighting their long-term reliability and operational excellence. Overall, CCIG Group is regarded as a valuable partner in enhancing customer service experiences.
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12 of 12 Call Center Services reviews are 5 stars12 new reviews for Call Center Services in past 6 months$200,000 – $999,999 avg. project costRead 12 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Sports Apparel Company
5.0 — CCIG Group provides helpline support for a sports apparel company, handling customer calls in Czech, Slovak, and Hungarian. The team also manages the complaint-handling process and provides content Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients express a positive sentiment regarding CCIG Group's cost and value for money, frequently noting that their pricing aligns well with budgets while delivering high-quality services. For instance, multiple clients highlighted that the company's offerings fit their financial constraints and provided excellent value, with one client specifically stating, 'Good value for cost.' This consistent feedback underscores the company's reputation for affordability and effective service delivery.Was this helpful?
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$50,000+$150 - $199 / hr50 - 249Edmonton, Canada
Services provided
35% Call Center Services35% Business Continuity Management15% Building Security Services +115% Business ConsultingFocus Areas
100% Answering servicesSee all 2 projectsThe CommAlert Group is a distinguished provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. With overwhelmingly positive feedback, clients commend their professionalism, 100% call answer rate, and willingness to exceed expectations. Approximately 100% of reviewers highlight their exceptional customer service and effective call handling, underscoring their strategic advantage in maintaining customer satisfaction.
Reviews mention High-quality work
The CommAlert Group has received high praise for their high-quality work, particularly in providing exceptional after-hours support and ensuring a 100% call answer rate. Clients highlight their commitment to customer service, stating it is 'number one.' The use of advanced tools and technologies further enhances their service delivery, making them a valuable partner. Overall, the sentiment reflects strong satisfaction with their reliable and effective support.-
Call Center Services for Software & Development Agency
5.0 Jan 10, 2022The CommAlert team uses best-of-breed tools and technologies, including developing their own platforms to change the marketplace.
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Industry Experience
The CommAlert Group has received positive feedback primarily from clients in the Advertising & Marketing and Software industries. Clients commend their exceptional inbound call handling and after-hours support, emphasizing their professionalism and commitment to customer service. The advertising sector noted increased client acquisition, while the software industry highlighted a strategic advantage through 24/7 availability. Overall, sentiment is highly favorable, indicating that CommAlert is a strong fit for businesses seeking reliable call management and customer support solutions.
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Advertising & marketing SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
CommAlert is frequently praised for its exceptional value for money, as clients report a significant return on investment through improved client acquisition and 100% call answer rates. One client noted that CommAlert's services led to more clients than ever, emphasizing the company's effectiveness in lead capture. Overall, clients appreciate CommAlert's commitment to high-quality service and responsiveness, indicating that their pricing aligns well with the value provided.Was this helpful?
$1,095 Best for small organizations with basic needs $1,799 Best for mid‑size organizations managing growth $2,675 Best for large or resource‑intensive enterprisesView PackagesComplete Care Suite Pricing
The CommAlert Group’s Complete Emergency Care Suite delivers a fully integrated emergency communications support 24/7. Designed to protect both communities and employees, with continuous monitoring, reporting, and procedure updates, your safety strategy stays responsive, reliable, and effective.Was this helpful?
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UndisclosedUndisclosed250 - 999Chicago, IL
Services provided
25% Call Center Services25% AI Development20% Customer Service Outsourcing +215% AI Consulting15% Generative AIFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingSee all 1 projectsLiveAdmins is a company offering Contact Center Services with a focus on Customer Support Services. Their engagement, which began in 2017, is characterized by responsive and timely phone support, as evidenced by positive client feedback. They are noted for providing real human interaction, which is highly valued, with 100% of reviewers highlighting their impressive, responsive service without any areas for improvement.
1 of 1 Answering services reviews is 5 stars1 new review for Answering services in past 6 monthsUnknown avg. project costAnswering services Experience
LiveAdmins has received positive feedback for their Answering services, with 100% of reviewers appreciating the human-centric approach, emphasizing responsiveness and effective communication. Clients highlight the expertise in handling customer inquiries without reliance on AI, which aligns well with audience preferences. The ongoing partnership with clients since 2017 showcases their reliability and commitment to service excellence, with no reported areas for improvement.
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1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsUnknown avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Chat Support Services for Solar Solutions Company
5.0 — LiveAdmins provides live chat services for a solar solutions company. The team handles the client's website chat and qualifies residential and commercial solar customers and service customers. Read moreWas this helpful?
Industry Experience
The provider has received positive feedback from the construction industry, specifically for their work with solar energy solutions. Clients appreciate the personalized, human-centric chat service that effectively engages both residential and commercial customers. Their strengths include timely project delivery, excellent communication, and responsiveness. The overall sentiment indicates strong expertise in the construction sector, making them a suitable choice for businesses seeking customer support solutions focused on human interaction.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.Was this helpful?
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$1,000+< $25 / hr250 - 999Varna, Bulgaria
Services provided
10% Call Center Services20% Back Office Outsourcing20% IT Managed Services +420% Staffing15% Customer Service Outsourcing10% IT Staff Augmentation5% RecruitingFocus Areas
50% Answering services40% Virtual receptionist10% Inbound appointment schedulingSee all 20 projectsCustomer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.
Reviews mention Collaborative
Customer Umbrella has received highly positive feedback regarding their collaborative approach. Clients emphasized the seamless integration of their team into existing workflows, fostering effective communication and mutual respect. One client noted, 'Customer Umbrella became an extension of our own team,' highlighting their proactive engagement. Another praised their commitment to excellence, stating they consistently 'went above and beyond' to ensure successful outcomes. Overall, the sentiment reflects strong satisfaction with their collaborative efforts and dedication to client success.-
Back Office Support for Furniture & Home Decor Company
5.0 Feb 7, 2024Our team and theirs worked flawlessly together. Customer Umbrella became an extension of our own team, blending effortlessly into the structure of our organisation, rather than just another vendor. Their proactive approach and tireless dedication to our cause were truly inspiring, cultivating a culture of collaboration and mutual respect.
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3 of 4 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Support Services for Sports Betting & Gambling Firm
5.0 — Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email Read moreWas this helpful?
Industry Experience
Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.
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Software Gambling Design Manufacturing Gaming Retail Healthcare UtilitiesWas this helpful?
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
Services provided
70% Call Center Services30% Sales OutsourcingFocus Areas
57% Answering services29% Virtual receptionist14% Inbound appointment schedulingSee all 31 projectsAnswerConnect is a Contact Center Services provider specializing in Inbound Call Center and Customer Support Services. Reviews highlight their efficient call handling and customer care services, with clients praising their professionalism and ease of collaboration. Around 90% of reviewers note positive experiences, emphasizing their ability to improve productivity and cost-effectiveness for businesses.
Reviews mention Customized support
Clients express high satisfaction with AnswerConnect's customized support, noting the personalized approach in handling calls. One client highlighted the effective collaboration in creating a tailored script, which significantly enhanced their customer service reputation. Additionally, the responsiveness and organization of the team were praised, with clients appreciating the ease of communication for any needs. Overall, the sentiment reflects a strong endorsement of AnswerConnect's ability to deliver customized, effective solutions.-
Answering Service for Tech Company
5.0 Mar 8, 2021We’ve received a few reviews that have commented on how strong our customer service is. AnswerConnect has a lot to do with that because they deal directly with callers. They offer a very personalized and custom solution.
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17 of 31 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 31 ReviewsCall Center Services PROJECT HIGHLIGHT
Answering Service for Tech Company
5.0 — AnswerConnect’s virtual receptionists follow a script while answering calls for a tech company. Dealing directly with the client’s customers, they screen each call, quality leads, and book Read moreWas this helpful?
Industry Experience
AnswerConnect has received positive feedback across multiple industries, including Retail, Legal, Manufacturing, Arts & Entertainment, Information Technology, Healthcare, Transportation, and Consumer Products. Clients commend their effective call handling, personalized customer service, and ability to manage large call volumes, which enhances productivity and customer satisfaction. Overall, the sentiment is highly favorable, particularly in sectors like Healthcare and Manufacturing, where reliable, efficient communication is crucial.
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Retail Legal Manufacturing Arts, entertainment & music Information technology Other Industry Transportation Healthcare Real estate Consumer Products Business services Financial services Telecommunications Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback on AnswerConnect indicates a strong sentiment regarding its cost-effectiveness and value for money. Many reviewers highlighted that the services provided have led to significant savings, with one client noting a monthly saving of $4,000 to $5,000. Others mentioned that the pricing is reasonable, with packages that fit their needs. Overall, clients appreciate the affordable rates combined with high-quality service, emphasizing that outsourcing to AnswerConnect has resulted in enhanced productivity and customer satisfaction.Was this helpful?
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$5,000+$25 - $49 / hr250 - 999Montego Bay, Jamaica
Services provided
40% Call Center Services20% Customer Service Outsourcing20% Sales Outsourcing +210% Back Office Outsourcing10% IT Managed ServicesFocus Areas
50% Answering services35% Inbound appointment scheduling15% Virtual receptionistSee all 3 projectsGenesis Support Solution LTD is a dedicated provider of Call Center Services, specializing in Customer Support and Call Handling. The company is praised for its hardworking team and effective communication, with a focus on enhancing client operations. The reviews highlight their commitment to improving customer service, with 100% of reviews noting satisfaction with their skills and efficiency.
1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Outsourcing Company
5.0 — Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email. Read moreWas this helpful?
Industry Experience
Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
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TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49Calgary, Canada
Services provided
30% Call Center Services30% Sales Outsourcing25% Email Marketing +115% Content Writing ServicesFocus Areas
35% Answering services50% Inbound appointment scheduling15% Virtual receptionistSee all 12 projectsBitWide is a company specializing in outbound call center and telemarketing services, focusing on lead generation and customer engagement. The reviews reflect a positive overall sentiment, with 100% of clients commending their effective communication and adaptability. Notably, 60% of reviewers appreciated their project management and service customization, while 40% highlighted the responsiveness of their team in addressing client needs.
Reviews mention Accommodating
Clients have praised BitWide for their accommodating nature, highlighting their communicative and responsive project management style. One client noted that BitWide is 'flexible and adaptive,' demonstrating a strong commitment to meeting client needs. Additionally, their ability to execute projects efficiently without wasting time was emphasized, reflecting a high level of professionalism. Overall, the sentiment regarding BitWide's accommodating approach is overwhelmingly positive, with no suggested areas for improvement.-
Call Center Services for CRM Company
5.0 Oct 11, 2023BitWide is communicative, responsive, and engaged in how they execute. They have a flexible and adaptive project management methodology. They bring a level of professionalism that is hard to find in the outsourced sales industry.
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6 of 6 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 6 ReviewsCall Center Services PROJECT HIGHLIGHT
Sales Outreach for IT Company
5.0 — BitWide provided call center services for an IT company. They were responsible for connecting with prospects through LinkedIn and following up with unresponsive leads each month through phone calls. Read moreWas this helpful?
Industry Experience
BitWide has received positive feedback across several industries including Consumer Products, Business Services, IT Services, Software, and Advertising & Marketing. Clients appreciate their effective lead generation, strong communication, and adaptability in outreach tactics. Notably, their expertise in cold calling and LinkedIn engagement has significantly boosted client sales metrics and brand awareness. Overall sentiment indicates a strong fit for companies seeking reliable sales outreach solutions, particularly in technology, marketing, and service-oriented sectors.
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Consumer Products Business services IT Services Advertising & marketing SoftwareWas this helpful?
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UndisclosedUndisclosed10 - 49San Salvador, El Salvador
Services provided
80% Call Center Services20% Customer Service OutsourcingFocus Areas
38% Answering services31% Inbound appointment scheduling31% Virtual receptionistSee all 10 projectsEasybee Answering Services is a professional Customer Support Service provider focusing on efficient call handling, including Inbound Call Center and Phone Support. Reviewers consistently highlight the company's responsiveness, cost-efficiency, and ability to provide seamless customer experiences, with over 90% expressing satisfaction. Their bilingual capabilities and detailed message-taking further enhance client communication, making them a valuable asset for businesses seeking comprehensive telephonic support.
Reviews mention Timely
Clients express a high level of satisfaction with Easybee Answering Services' timeliness. One lawyer noted their responsiveness, stating that they promptly answer calls and send message summaries immediately. This efficiency allows the client to maintain peace of mind, knowing that no business is missed. Overall, the sentiment reflects a strong appreciation for Easybee's ability to deliver timely communication and support, with no reported areas for improvement in this regard.-
Call Center Services for Law Firm
5.0 Jan 11, 2024They answer all calls and send me and my assistant a summary right away. They are very responsive.
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1 of 1 Answering services reviews is 5 stars$10,000 – $49,000 avg. project costAnswering services Experience
Easybee Answering Services has received overwhelmingly positive feedback, with clients highlighting their expertise in managing calls efficiently and providing 24/7 service. Notably, 100% of reviewers expressed satisfaction with their responsiveness and ability to handle complex communications, which significantly enhances clients' peace of mind. Strengths include prompt message delivery and a seamless integration into clients' workflows. There were no reports of negative experiences, underscoring their reliability and effectiveness in the answering services sector.
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Industry Experience
Easybee Answering Services has demonstrated strong expertise in the legal and education sectors, receiving positive feedback for their 24/7 availability, responsiveness, and effective communication. Clients in the legal industry, including law and immigration firms, noted improvements in client communication and operational efficiency. The education sector appreciated their seamless integration and bilingual capabilities. Additionally, their service is recognized for cost-effectiveness across construction and real estate, where they efficiently filter calls. Overall, Easybee is well-suited for businesses seeking reliable, bilingual answering services.
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Legal Education Construction Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praise Easybee Answering Services for their affordability and excellent value for money. For instance, one law firm owner highlighted that the pricing fit their budget, while another noted the service is efficient and cost-effective, saving them money while improving client communication. Overall, feedback indicates strong satisfaction with the service's cost relative to its quality, with multiple clients emphasizing the company's ability to deliver significant benefits without excessive expense.Was this helpful?
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
25% Call Center Services40% Back Office Outsourcing20% Customer Service Outsourcing +115% Sales OutsourcingFocus Areas
33% Answering services34% Virtual receptionist33% Inbound appointment schedulingSee all 6 projectsIntellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.
Reviews mention Receptive
Intellink demonstrates a highly receptive approach, as evidenced by clients' feedback highlighting their commitment and responsiveness. One client noted that Intellink's operators provided 'great help' and were 'fully capable' in supporting customer needs. Another client praised the 'flawless communications' and '5-star attitude' of the team. While some clients wished for local language support, the overall sentiment remains positive, emphasizing Intellink's adaptability and dedication to meeting project requirements.-
BPO Services for Renewable Energy Company
5.0 Jul 15, 2021Intellink is connected to Adverio and the clients 24/7. Initial training of two weeks was done with the full engagement of the Intellink’s operators and a project manager. With the project ongoing they address our experts on case-by-case basis with mail or calls, when deeper expertise in the field (chemistry, engineering etc.) is required by clients.
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BPO Services for Pharmaceutical Distributor
5.0 Jun 16, 2021The project wasn’t tremendously big, and many other companies were not really interested. Intellink was the right fit for this job. They have a pool of sales’ operators who are fluent in foreign languages, disciplined, and well receptive to needs.
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Industry Experience
Intellink has demonstrated notable expertise across various industries, including IT Services, Chemicals & Biotechnology, Pharmaceuticals, Healthcare, and Research. Their strengths lie in customer support, data annotation, and operational efficiency, enhancing client satisfaction and project outcomes. Overall, feedback highlights their responsiveness, effective communication, and ability to adapt to project needs, making them a strong candidate for businesses seeking support in these sectors.
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IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare ResearchWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Intellink is frequently praised for providing effective services at competitive prices. Clients have noted significant savings, such as a 50% reduction in personnel costs compared to in-house hiring. Feedback highlights the company's capability to deliver high-quality results promptly and efficiently, which adds substantial value to their offerings. Overall, clients express satisfaction with the cost-to-value ratio, indicating that Intellink is a cost-effective choice for outsourcing support services.Was this helpful?
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$10,000+< $25 / hr50 - 249Durban, South Africa
Services provided
45% Call Center Services35% Customer Service Outsourcing10% Back Office Outsourcing +25% Direct Marketing5% Social Media MarketingFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingSee all 5 projectsEc3 is a distinguished provider of Contact Center Services, specializing in Customer Support, Inbound, and Outbound Call Center operations. Across the reviews, Ec3 is praised for its exceptional project management and innovative problem-solving, with 100% positive feedback highlighting their dedication and adaptability. Clients commend their ability to exceed expectations, and their entrepreneurial culture and owner-led management further enhance their client relationships.
Reviews mention High-quality work
Clients consistently highlight Ec3's high-quality work, particularly emphasizing their exceptional execution and problem-solving abilities. One client noted that Ec3 'smashed' performance metrics, demonstrating their effectiveness in customer retention strategies. Their dedication to delivering results and flexibility in addressing challenges were frequently praised, with one client stating, 'you could never fault them for what you gave them.' Overall, the sentiment surrounding Ec3's work quality is overwhelmingly positive.-
Call Center Services for Asset Management Company
4.0 Jun 10, 2021Those were the metrics we had in place for them, and they actually smashed them out of the park. The execution was their biggest attribute. Second to this was their willingness to always find a way around problems — they were great with that. Basically, it was their dedication and execution. I already mentioned execution, but that’s just how good they were. You could never fault them for what you gave them; they always got things done.
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Industry Experience
Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.
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Financial services IT Services Energy & natural resources TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.Was this helpful?
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$1,000+< $25 / hr50 - 249Karachi, Pakistan
Services provided
35% Call Center Services35% Customer Service Outsourcing30% Back Office OutsourcingFocus Areas
50% Answering services25% Inbound appointment scheduling25% Virtual receptionistSee all 1 projectsAtDesk247 is a Customer Service Center specializing in Contact Center Services, providing comprehensive inbound and outbound call handling, along with telephonic support. The company has received positive feedback, achieving a 30% sales uplift and handling 100% of inquiries within six months. Clients commend AtDesk247 for their commitment, punctuality, and effective project management, although initial training proved challenging.
1 of 1 reviews is 5 stars1 new review for Call Center Services servicesUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the last six months, AtDesk247 has received positive feedback for their commitment, punctuality, and effective communication, contributing to a 30% sales increase and 100% inquiry handling. Clients appreciate their dedicated account managers and timely project updates, although initial training posed challenges. Overall, the sentiment is highly favorable, highlighting AtDesk247's reliability and responsiveness in meeting client needs.Was this helpful?
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsUnknown avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Digital Marketing Company
5.0 — AtDesk247 provides call center services for a digital marketing company. The team is responsible for handling inbound and outbound calls, email inboxes, and marketing channel communications. Read moreWas this helpful?
Industry Experience
AtDesk247 has demonstrated strong capabilities in the Advertising & Marketing industry, as evidenced by their successful partnership with Burne and Royce Digital. Clients noted a 30% increase in sales and effective management of customer inquiries. Strengths include dedication, timely project execution, and robust communication. While initial training posed challenges, the team's commitment to understanding project needs and adapting quickly has been highlighted positively. This indicates that AtDesk247 is well-suited for service-based businesses seeking reliable support in marketing and customer engagement.
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Advertising & marketingWas this helpful?
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UndisclosedUndisclosed10 - 49Spokane, WA
Services provided
50% Call Center Services50% Customer Service OutsourcingFocus Areas
50% Answering services25% Inbound appointment scheduling25% Virtual receptionistSee all 19 projectsSound Telecom is a company specializing in Contact Center Services, providing robust Inbound Call Center and Customer Support Services. Reviews highlight their quick response and professionalism, with 100% of clients noting satisfaction in these areas. However, a small number (approximately 33%) suggest improvements in general customer service. Their pricing structure varies, with clients indicating a preference for its value despite some cost concerns.
Reviews mention Professional
Sound Telecom has received positive feedback regarding their professionalism in handling inbound services. Clients appreciate their quick response times and ability to improve customer service. One client noted that Sound Telecom's professionalism allows them to focus on their core business activities, highlighting the effectiveness of their call answering and filtering services. Overall, the sentiment around professionalism is strong, with clients recommending their services to others.-
Answering Services for Education Service
5.0 Aug 12, 2017The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is a noted strength of the service provider. We began using them in May 2014 and still do.
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5 of 19 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 19 ReviewsCall Center Services PROJECT HIGHLIGHT
Inbound Support for Business Services Company
4.5 — Read moreWas this helpful?
Industry Experience
Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.Was this helpful?
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$1,000+< $25 / hr250 - 999Walnut, CA
Services provided
25% Call Center Services75% Customer Service OutsourcingFocus Areas
50% Answering services50% Virtual receptionistSee all 1 projectsHelplama specializes in providing customer support services, including managing communication channels such as emails, live chat, phone, and social media inquiries. The overall feedback highlights their efficiency in improving response times and customer satisfaction, as well as their organized project management and impressive agent retention. The client noted no areas for improvement, indicating high satisfaction with Helplama's services.
Industry Experience
Helplama has demonstrated strong expertise in the eCommerce sector, particularly in enhancing customer support for digital consumer products. Client feedback highlights their organized processes, quick response times, and effective agent retention, resulting in improved customer satisfaction scores. The positive sentiment indicates a solid fit for companies within the eCommerce industry seeking efficient customer service solutions.
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eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Helplama's overall cost-effectiveness and value for money. One CEO noted a significant improvement in customer service metrics and praised the company's organized processes and long-term agent retention, suggesting a strong return on investment. The feedback indicates that Helplama meets client needs efficiently, with no reported areas for improvement, highlighting their competitive pricing relative to the quality of service provided.Was this helpful?
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$1,000+Undisclosed250 - 999Lapu-Lapu City, Philippines
Services provided
10% Call Center Services20% Content Marketing20% Email Marketing +420% Social Media Marketing10% Back Office Outsourcing10% SMS Marketing10% Video MarketingFocus Areas
25% Answering services50% Inbound appointment scheduling25% Virtual receptionistSee all 3 projectsJOYNO INC is a marketing services company specializing in comprehensive digital marketing and content creation, including for platforms like YouTube, Facebook, and Instagram. With 100% positive feedback from clients highlighting their effective communication, company culture, and responsiveness, JOYNO INC has demonstrated significant success in elevating social media engagement and customer satisfaction.
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Comprehensive Digital Mktg Services for Wellness Company
5.0 — JOYNO INC provides comprehensive digital marketing services for a wellness company. The team is responsible for creating and posting content on various platforms, including YouTube, Facebook, and Read moreWas this helpful?
Industry Experience
JOYNO INC has demonstrated expertise in diverse industries, including Consulting, Wellness & Fitness, and Restaurants. Clients in Consulting praised the company’s creativity and efficiency in marketing campaigns, while the Wellness sector highlighted their comprehensive digital marketing services and strong communication. In the Restaurant industry, JOYNO INC was noted for professionalism and ethical marketing practices. Overall, sentiment across these industries is overwhelmingly positive, positioning JOYNO INC as a strong candidate for businesses seeking reliable marketing solutions.
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Consulting Wellness & Fitness RestaurantsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised JOYNO INC for their exceptional value for money and high-quality services. One client noted that they were 'blown away' by the quality of design work relative to cost, even suggesting the company could charge more. Another client emphasized their affordable monthly investment, stating that JOYNO INC exceeds expectations and delivers high-quality work. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and value provided by the company.Was this helpful?
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$1,000+< $25 / hr250 - 999Lagos, Nigeria
Services provided
20% Call Center Services15% Corporate Training & Coaching15% Recruiting +815% Staffing10% Customer Service Outsourcing5% Custom Software Development5% IT Managed Services5% IT Staff Augmentation5% Mobile App Development3% HR Outsourcing2% Sales OutsourcingFocus Areas
45% Answering services45% Virtual receptionist10% Inbound appointment schedulingSee all 3 projectsDelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.
Reviews mention Timely
Overall sentiment regarding DelonApps' timeliness is highly positive. Clients emphasized their ability to deliver projects on schedule, with one stating, "The project delivery was seamless on budget, to specifications and on schedule." Another review noted that DelonApps consistently exceeded expectations with a "very quick turnaround time" and proactive management, ensuring that all deliverables were met promptly. The commitment to timely execution was a significant factor in client satisfaction.-
Process Automation & Optimization for Engineering Company
5.0 Jun 4, 2024The project delivery was seamless on budget, to specifications and on schedule.
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BPO & Call Center Services for Managed IT Services Provider
5.0 Jun 3, 2024Delon LLC delivered beyond our expectation all the time. They've had a very quick turnaround time and are always proactive in their approach. Whenever there was a gap or issue, they quickly handled the issue.
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2 of 2 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Process Automation & Optimization for Engineering Company
5.0 — An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
DelonApps is consistently recognized for providing good value for money across multiple reviews. Clients appreciated the company's pricing, noting it fit their budgets while delivering high-quality services. For instance, one client highlighted that DelonApps offered 'affordable and excellent service' compared to competitors. Another emphasized 'good value for cost' and mentioned that project delivery was 'on budget.' Overall, the sentiment reflects satisfaction with DelonApps’ cost-effectiveness and commitment to quality.Was this helpful?
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$1,000+< $25 / hr50 - 249Gurugram, India
Services provided
45% Call Center Services25% Customer Service Outsourcing15% Content Moderation Services +210% Sales Outsourcing5% Back Office OutsourcingFocus Areas
45% Answering services40% Inbound appointment scheduling15% Virtual receptionistSee all 12 projectsTech Fi Technologies is a provider of comprehensive Call Center Services, including Inbound and Outbound Call Center, Telemarketing, and Customer Support Services. The company is praised for its efficiency, cost-effectiveness, and ability to establish rapport across multiple languages. 100% of reviewers highlight their impressive workflow and timely communication, with no areas for improvement noted.
Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding Tech Fi Technologies' reasonable pricing, highlighting affordability as a key benefit. One client noted, "I got good service for website development company in affordable price," indicating satisfaction with both the cost and quality of service. Overall, the feedback suggests that clients appreciate the value provided by Tech Fi Technologies in relation to their pricing.-
Web Design & Development Services for HR Platform
5.0 Feb 3, 2020I got good service for website development company in affordable price, though Tech Fi Technologies.
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Industry Experience
Tech Fi Technologies has demonstrated expertise in various industries including Software, Legal, Nonprofit, Healthcare, Real Estate, Consumer Products, and Human Resources. Clients report strong satisfaction with their web development and call center services, noting effective communication, timely delivery, and attention to client feedback. Particularly in sectors like Healthcare and Nonprofits, their impact is seen in enhancing user engagement. Overall, their strengths lie in project management, custom web solutions, and building long-term client relationships across multiple sectors.
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Software Legal Nonprofit Healthcare Real estate Consumer Products Human Resources Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Tech Fi Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients highlighted their competitive pricing, with one stating they charged a 'very fair amount not too high and not too low.' Another client emphasized their impressive efficiency and the quality of work delivered within budget. Overall, the sentiment reflects satisfaction with the balance of cost and quality, positioning Tech Fi as a strong choice for budget-conscious projects.Was this helpful?
More responsive than most other service providers
Get in TouchTech Fi Technologies is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Cincinnati, OH
Services provided
30% Call Center Services25% IT Managed Services25% Market Research +210% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
67% Answering services33% Inbound appointment schedulingSee all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
Industry Experience
RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.
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Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.Was this helpful?
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UndisclosedUndisclosed10 - 49Portland, OR
Services provided
70% Call Center Services30% Back Office OutsourcingFocus Areas
80% Answering services20% Inbound appointment schedulingSee all 8 projectsPhysicians Answering Service is a highly-regarded company offering Contact Center Services with a focus on after-hours call handling for medical practices. Reviewers consistently praise their reliability, responsiveness, and proactive communication, with over 90% noting their flexibility and efficiency in fielding calls. They excel in customer care services, offering personalized, friendly interactions, though some suggest improvements in message clarity during crisis situations.
6 of 8 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Virtual Receptionist Services for Retina Clinic
5.0 — Physicians Answering Service provides after-hour answering services for a retina clinic. The team transfers calls to doctors who are on-call. They also take over when their client leaves the office Read moreWas this helpful?
Industry Experience
Physicians Answering Service has extensive experience in the healthcare industry, providing after-hours support to clinics, specialty medical practices, fertility centers, pediatric services, and hospice agencies. Feedback highlights their reliability, proactive communication, and flexibility in handling urgent and non-urgent calls. Overall sentiment is highly positive, with clients appreciating their personalized service and effective triage capabilities. Their expertise makes them particularly well-suited for healthcare providers seeking dependable call management solutions.
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Healthcare NonprofitWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Physicians Answering Service as providing good value for money, with costs ranging from $2,400 to $50,000 depending on the engagement. Feedback highlights their reliability and responsiveness, with one client noting, 'They’re always willing to do whatever we need,' while another stated, 'I’m happy with them and we’ve stuck with them for over a decade.' Overall, clients appreciate the service's flexibility and consistency, indicating a strong satisfaction with the pricing relative to the quality provided.Was this helpful?
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UndisclosedUndisclosed50 - 249Spring, TX
Services provided
25% Call Center Services40% Customer Service Outsourcing25% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
64% Answering services18% Inbound appointment scheduling18% Virtual receptionistSee all 4 projectsWestpark Communications is a professional Contact Center Services provider specializing in Inbound Call Center, Customer Support Services, and Customer Care Services. They are praised for their excellent communication, attention to detail, and ability to enhance call structures, with approximately 75% of reviewers highlighting their positive impact on customer relationships. However, there are minor concerns about agent turnover affecting response times.
Reviews mention Innovative
Westpark Communications has received positive feedback regarding their innovative approach. Clients have highlighted their reliability and strong technical support, with one stating they are an 'innovative company with a great support team.' The overall sentiment reflects satisfaction with the innovative solutions provided, which have significantly saved time and money for the clients.-
Inbound Appointment Scheduling for Consumer Products Firm
4.5 Aug 12, 2017They are an innovative company with a great support team.
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2 of 4 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Air Purification Solution Company
5.0 — Westpark Communications was hired to replace a call center that wasn't performing. The team is now the customer service center, communicating with customers, tracking shipments, and assisting with Read moreWas this helpful?
Industry Experience
Westpark Communications has demonstrated expertise across diverse industries, particularly in Consumer Products and Real Estate. Feedback highlights their strengths in customer service, effective communication, and innovative solutions. Clients in Consumer Products commend their ability to enhance operational efficiency and revenue, while those in Real Estate appreciate their professionalism and personalized service. Overall, the sentiment is positive, with strong recommendations for businesses seeking reliable call center and back office support.
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Consumer Products Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Westpark Communications' pricing, describing it as reasonable compared to competitors. One client noted spending approximately $100,000 over several years while feeling the value received was significant, particularly in customer service performance. Another client highlighted an hourly billing structure that effectively saved them around $500 monthly, indicating a strong return on investment. Overall, the sentiment regarding cost and value for money is positive, with clients appreciating the balance of quality service and competitive pricing.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249Oakland, CA
Services provided
24% Call Center Services60% Customer Service Outsourcing16% Sales OutsourcingFocus Areas
33% Answering services67% Inbound appointment schedulingSee all 2 projectsTelecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.
Reviews mention High-quality work
Telecom, Inc. consistently delivers high-quality work, as highlighted by clients who praised their impressive agents and effective communication. One client noted that Telecom's team significantly improved their customer service operations, enabling seamless handling of transactions and enhancing the overall customer experience. Another client appreciated the positive attitude and dedication to incorporating feedback, stating that Telecom met expectations despite working with lower quality leads. Overall, feedback reflects a strong sentiment toward Telecom's commitment to quality and client satisfaction.-
Customer Support Services for Furniture Company
5.0 Feb 16, 2023The quality of the agents was very impressive. They all were able to learn our business very quickly, access our dashboards seamlessly and perfect the call scripts in a short amount of time. They are a highly coachable team that allowed us to move quickly and scale without pain.
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Industry Experience
Telecom, Inc. has garnered positive feedback in the Energy & Natural Resources and Manufacturing sectors. Clients from the Energy industry appreciated the company's proactive communication and client service, achieving expected sales outcomes. In Manufacturing, Telecom excelled in managing customer service operations, significantly enhancing customer experience and contributing to sales growth. Overall, their strengths lie in effective communication, quality training, and adaptability, making them a suitable partner for companies focused on customer service and sales enhancement.
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Energy & natural resources ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Telecom, Inc.'s competitive pricing and overall value for money. One client noted their decision was influenced by Telecom's willingness to offer flexible payment terms, while another emphasized their rates as favorable for high-quality service. The positive sentiment is reinforced by comments on Telecom's effective communication and the agents' ability to enhance customer experience, contributing to unexpected sales growth. Overall, clients appreciate the balance of cost and quality in Telecom's services.Was this helpful?
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$25,000+< $25 / hr50 - 249Oulad Bouʼabid, Morocco
Services provided
30% Call Center Services55% Customer Service Outsourcing15% Back Office OutsourcingFocus Areas
33% Answering services34% Virtual receptionist33% Inbound appointment schedulingSee all 1 projectsCALLINNOV is a Contact Center Services company specializing in Outbound Call Center and Telemarketing Services. Reviews reflect a generally positive experience, with clients noting a 5% lead generation rate and a 50% lead conversion rate. Feedback highlights their reactive partnership approach and effective account management.
1 of 1 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Headset Manufacturing Company
5.0 — CALLINNOV provided call center services for a headset manufacturing company. The team was tasked with supporting the client's outbound calls and generating leads. Read moreWas this helpful?
Industry Experience
CALLINNOV has demonstrated notable expertise in the manufacturing sector, particularly in headset manufacturing, where they successfully executed lead generation projects. Clients have praised their effective communication and proactive partnership approach, achieving a conversion rate of 50% from generated leads. Overall sentiment in the manufacturing industry is highly positive, making CALLINNOV a strong candidate for businesses seeking reliable lead generation services.
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ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with CALLINNOV's pricing structure, noting it offers good value for money. One client highlighted a successful lead generation project that resulted in a 5% lead conversion rate, with 50% of those leads turning into sales. The account management was praised for being proactive, and no areas for improvement were identified, reinforcing the positive sentiment regarding the company's cost-effectiveness and overall service delivery.Was this helpful?
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Undisclosed< $25 / hr50 - 249Peoria, AZ
Services provided
15% Call Center Services40% Customer Service Outsourcing15% Back Office Outsourcing +215% Finance & Accounting Outsourcing (FAO)15% StaffingFocus Areas
45% Answering services30% Inbound appointment scheduling25% Virtual receptionistSee all 3 projectsGabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.
Reviews mention Exceptional results
Clients express exceptional satisfaction with Gabtech Global LLC, highlighting improved outcomes at reduced costs in employee recruiting and bookkeeping. One client emphasized the friendly and supportive nature of the team, noting their responsiveness and adaptability to business needs. The effective collaboration and positive engagement style of Gabtech's personnel have consistently impressed clients, contributing to overall project success without significant areas for improvement identified.-
Recruitment & Bookkeeping Services for Home Care Agency
4.5 Oct 5, 2022Both roles have resulted in improved results at reduced costs compared to results accomplished by previous employees. Staff has been friendly, supportive, inquisitive, and results-oriented.
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Industry Experience
Gabtech Global LLC has garnered positive feedback primarily in the IT Services and Healthcare industries. Clients commend their strengths in staff augmentation and employee recruitment, highlighting responsiveness, teamwork, and operational support. The IT Services review emphasizes successful collaboration and cost-effective staffing solutions, while the Healthcare feedback focuses on efficient recruiting and bookkeeping, leading to improved business outcomes. Overall, Gabtech is well-suited for organizations seeking reliable support in IT and healthcare operations.
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IT Services HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Gabtech Global LLC is highly regarded for its cost-effective services, as highlighted by clients who noted significant improvements in outcomes at reduced costs compared to previous employees. One client emphasized the successful staff augmentation at low costs, while another mentioned the friendly and responsive support received, which enhanced operational efficiency. Overall, clients express satisfaction with the value for money, citing both quality service and affordability as key strengths of the company.Was this helpful?
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Services provided
30% Call Center Services35% Back Office Outsourcing35% Finance & Accounting Outsourcing (FAO)Focus Areas
50% Answering services50% Inbound appointment schedulingSee all 1 projectsSmartPA is a company specializing in Customer Support Services and Call Handling. The feedback from their clients is overwhelmingly positive; 100% of reviewers commend their seamless integration and personalized service. Many note that SmartPA's PAs are perceived as internal team members, highlighting their strong alignment with clients' business values and culture.
1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
BPO & Lead Generation for Franchise Consulting Firm
5.0 — SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do Read moreWas this helpful?
Industry Experience
SmartPA has demonstrated strong expertise in the consulting industry, particularly in franchise support and customer service. Clients highlight their seamless integration, effective communication, and ability to contribute to business growth through lead generation and appointment setting. Overall sentiment in this industry is highly positive, with clients appreciating the personal service and adaptability of SmartPA's team, making them a valuable partner for businesses aiming to scale and enhance operational efficiency.
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ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express strong satisfaction with SmartPA's cost-effectiveness, noting that they provide high-quality service without the burden of excessive fees. One client highlighted an investment of approximately $100,000 and emphasized the seamless onboarding and integration of PAs into their team, which enhanced their business outcomes. The overall sentiment indicates that SmartPA offers significant value for money, making it an attractive option for businesses seeking flexible support without a premium price tag.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Bristol, CT
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingFocus Areas
56% Answering services44% Virtual receptionistSee all 10 projectsACC specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The company is recognized for efficient customer support, with approximately 80% of reviewers highlighting their quick response and reliability. However, pricing is noted as an area for improvement by 25% of clients. Overall, ACC delivers high-quality customer service and telephonic support, creating value for businesses.
Reviews mention Efficient
Clients consistently highlight ACC's efficiency in handling outbound and inbound services. One client noted that ACC saves them approximately $3,000 annually while effectively following company guidelines. Another client emphasized their ability to streamline operations, stating, 'It makes the work easier; they are very efficient.' Overall, the sentiment reflects a strong appreciation for ACC's efficiency, despite suggestions for improvement in personal engagement.-
Customer Verification for Business Service
4.5 Nov 2, 2017They are not very personable, but they are efficient. Efficiency.
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Customer Phone Support for Consumer Products Firm
4.0 Aug 11, 2017It makes the work easier, they are very efficient. They are honest and efficient.
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4 of 10 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 10 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Verification for Government Organization
5.0 — Read moreWas this helpful?
Industry Experience
ACC has demonstrated strong capabilities across various industries including Government, Information Technology, Legal, Financial Services, Retail, and Consumer Products. Clients commend their efficiency, quality service, and ability to enhance productivity, while noting strong customer relations and cost savings. Overall sentiment is positive, indicating a solid fit for organizations seeking reliable outbound and customer service solutions, particularly in sectors requiring high-volume call handling and support.
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Information technology Legal Financial services Retail Consumer Products Government Other IndustryWas this helpful?
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$1,000+< $25 / hr50 - 249Dumaguete, Philippines
Services provided
45% Call Center Services45% Customer Service Outsourcing10% Back Office OutsourcingFocus Areas
77% Answering services13% Inbound appointment scheduling10% Virtual receptionistSee all 3 projectsPac Biz Contact Center Outsourcing specializes in Contact Center Services, focusing on Customer Support Services and Call Handling. Reviews highlight their quick, reliable service, with 100% positive feedback on efficiency improvements. They significantly enhance client operations by saving 20 hours weekly and increasing sales, although some note room for improvement in call clarity.
0 of 1 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Inbound Appointment Scheduling for Financial Services Company
4.5 — Read moreWas this helpful?
Industry Experience
Pac Biz Contact Center Outsourcing has demonstrated strong expertise across diverse industries, including Media, Advertising & Marketing, and Financial Services. Clients commend their effective communication, quality customer service, and ability to enhance operational efficiency. The company has significantly impacted the advertising sector by improving lead capture and client satisfaction, while in financial services, their reliable handling of inbound calls has increased sales efficiency. Overall sentiment is positive, indicating Pac Biz is a suitable partner for businesses in these sectors.
Read All ReviewsSelect Industry to see insights
Media Advertising & marketing Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Pac Biz Contact Center Outsourcing is perceived as a cost-effective solution, providing significant value for money. Clients have noted substantial savings, such as one company saving $2,000 monthly while enhancing efficiency and lead capture. The transparent pricing structure, including hourly fees, allows for flexibility. Overall, clients commend the company's quality of service, with one client emphasizing that the engagement led to improved customer satisfaction without the burden of in-house hiring costs.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Services provided
10% Call Center Services10% Back Office Outsourcing10% Business Consulting +710% Customer Service Outsourcing10% Demand Generation Marketing10% Ecommerce Marketing10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing10% IT Staff Augmentation10% Sales OutsourcingFocus Areas
100% Answering servicesSee all 8 projectsStaff Outsourcing Solutions is a versatile provider specializing in Contact Center Services, Customer Support Services, and both Inbound and Outbound Call Center operations. Their reviews indicate a strong focus on professionalism, adaptability, and effective communication, with 100% of clients reporting satisfaction and impressive service delivery. Clients commend their robust project management and timely responses, highlighting their ability to enhance customer satisfaction and operational efficiency.
Reviews mention Professional
Clients consistently highlight the professionalism displayed by Staff Outsourcing Solutions, noting the 'excellent leadership' and 'compassion' exhibited by their agents. One customer emphasized their impressive ability to provide 'excellent service and support for customers,' reflecting a strong commitment to professionalism. Overall, the sentiment surrounding professionalism is overwhelmingly positive, with clients appreciating the effective communication and resolution of issues.-
Call Center Services for Toy Company
5.0 Aug 23, 2023I am most impressed by both the professionalism and compassion the agents have for the customers. Excellent leadership from Team lead all the way up the chain! Any outstanding issues have been resolved through communication.
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4 of 5 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 5 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Footwear Company
4.5 — Staff Outsourcing Solutions has provided call center services for a footwear retailer. They have managed the client's customer experience and back office. Read moreWas this helpful?
Industry Experience
Staff Outsourcing Solutions has demonstrated expertise across various sectors, including eCommerce, Consumer Products, Retail, Transportation, and Information Technology. Feedback highlights their strengths in customer service, responsiveness, and effective project management. Clients in eCommerce and Consumer Products notably praised their ability to enhance customer satisfaction and service efficiency. Overall, sentiment is highly positive, suggesting they are especially well-suited for companies seeking reliable support in customer service and operations across these industries.
Read All ReviewsSelect Industry to see insights
eCommerce Consumer Products Retail Transportation Information technologyWas this helpful?
More responsive than most other service providers
Get in TouchStaff Outsourcing Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed250 - 999Beograd, Serbia
Services provided
20% Call Center Services20% Sales Outsourcing10% Customer Service Outsourcing +105% Back Office Outsourcing5% Content Marketing5% Finance & Accounting Outsourcing (FAO)5% Graphic Design5% HR Consulting5% Mobile App Development5% Social Media Marketing5% UX/UI Design5% Web Design5% Web DevelopmentFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingSee all 5 projectsSilver Bell Group is a versatile provider of Contact Center Services, offering robust Customer Support Services, Inbound and Outbound Call Center capabilities, and Telemarketing Services. Over 90% of reviews highlight their exceptional service quality and efficiency, with clients praising their flexibility, ethics, and impressive results in delivering tailored solutions and scalable growth-enhancing models.
2 of 2 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$200,000 – $999,999 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Recruitment Services for Outsourcing Company
5.0 — Silver Bell Group provided recruitment services for an outsourcing company. The team recruited and onboarded resources for several roles, offered ongoing performance tracking, and handled the Read moreWas this helpful?
Industry Experience
Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.
Read All ReviewsSelect Industry to see insights
Advertising & marketing Financial services Business services Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with Silver Bell Group's pricing, noting it as a good fit for their budgets and recognizing the value for money provided. One client emphasized that their collaboration exceeded expectations, describing it as the 'gold standard of win-win partnership'. Another remarked on the transparent pricing with no hidden fees, which allows for scalable hiring. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service received.Was this helpful?
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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Ability to Deliver considers three criteria:
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List of the Best Answering Services Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
25% Call Center Services50% Answering services75% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Call Center Services100% Answering services70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services45% Answering services80% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services33% Answering services90% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
20% Call Center Services35% Answering services80% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.7/40.018.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
15% Call Center Services50% Answering services85% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Answering services65% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
40% Call Center Services60% Answering services60% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
30% Call Center Services70% Answering services70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
45% Call Center Services30% Answering services55% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Call Center Services100% Answering services85% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
33.3/40.017.6/20 Reviews8.2/10 Clients & Experience7.5/10 Market PresenceService focus
50% Call Center Services57% Answering services50% Other -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Answering services55% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
50% Call Center Services33% Answering services50% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services30% Answering services70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.6/40.018.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Call Center Services20% Answering services70% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.4/40.015.8/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
60% Call Center Services75% Answering services40% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
70% Call Center Services40% Answering services30% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Call Center Services45% Answering services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
15% Call Center Services100% Answering services85% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Answering services50% Other -
UndisclosedUndisclosed1,000 - 9,999Noida, India
Ability to deliver
31.9/40.016.6/20 Reviews7.2/10 Clients & Experience8.1/10 Market PresenceService focus
40% Call Center Services50% Answering services60% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
31.6/40.017/20 Reviews10/10 Clients & Experience4.7/10 Market PresenceService focus
35% Call Center Services45% Answering services65% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
31.6/40.015/20 Reviews9.5/10 Clients & Experience7.1/10 Market PresenceService focus
40% Call Center Services50% Answering services60% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.1/40.017.2/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
25% Call Center Services90% Answering services75% Other -
$10,000+< $25 / hr250 - 999Dorval, Canada
Ability to deliver
31.6/40.016.2/20 Reviews8.8/10 Clients & Experience6.6/10 Market PresenceService focus
52% Call Center Services100% Answering services48% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
20% Call Center Services33% Answering services80% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services45% Answering services30% Other
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Answering Service Company FAQs
Looking for an answering service company but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring an answering service company, from pricing and services to results and red flags.
Clutch evaluates providers that offer professional call-handling support twice a year based on a proprietary methodology. The top answering services companies for Fall 2025 include:
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