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Top Answering Service Companies

Answering service companies are very skilled in assisting sales, marketing, and customer support. A top answering service can be expected to help manage call overflows and support your customers by connecting them to live reps. Examine the best answering service providers below. View other popular outsourced services: appointment setting services, virtual assistant companies, or collection agencies.
Ratings Updated: August 14, 2026
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List of the Best Answering Services Companies

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    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Duluth, GA

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

    See all 53 projects

    Reviews mention Timely

    Overall, client feedback regarding Moneypenny USA's timeliness is largely positive. Clients consistently report that the team delivers services promptly, with one noting that they always receive call details immediately after calls. Another client highlighted their project management as 'great' and praised their ability to complete tasks in a timely manner, even during adverse conditions. However, a few reviews mentioned occasional inconsistencies and errors in service delivery that impacted their experience.
    • Voice Services Solution for Renovation Business
      5.0 Aug 6, 2019

      During the first 45 days while our account was still in onboarding we received a few pulse checks from them to ensure all was good. Otherwise I only reach out to them if I have a question or need to make an adjustment - which they are always quick to respond which is a refresher for me. Their customer service has been excellent. They are quick to respond and get any issues or changes handled asap.

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    • Call Center Services for Nonprofit Organization
      5.0 Feb 28, 2022

      Moneypenny’s project management is great, always doing their work in a timely manner. The budget is based on the call volume; the more activities they receive, the higher their rate. We use Smartsheet, Excel spreadsheets, and Salesforce to manage the project, and we communicate with them via email. Still, if we need something quickly, we contact them via phone calls.

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    • Answering Services for Kick-boxing Fitness Facility
      4.0 Sep 25, 2020

      They’re friendly, timely, and receptive to my requests. Their team quickly makes corrections. When there’s something wrong, they acknowledge it.

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    • Call Center Services for Water Well Drilling Company
      0.5 May 4, 2026

      They did deliver products on time but the charges were not as expected.

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    5 of 7 Answering services reviews are 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    Moneypenny USA (formerly VoiceNation) has received predominantly positive feedback for their answering services, with 75% of clients expressing satisfaction. Key strengths include adaptability in creating custom solutions, exceptional communication, and the human touch in call handling. Notably, 80% of reviews highlighted their responsiveness and ability to understand client needs, while 15% mentioned occasional call management errors. Overall, their services are seen as professional, enhancing client perceptions and improving call handling efficiency.

    Read Most Recent Review
    18 of 51 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 51 Reviews

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  • Call Masters BPO Logotype

    Call Masters BPO

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    60% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing

    Focus Areas

    40% Answering services
    40% Inbound appointment scheduling
    20% Virtual receptionist

    Call Masters BPO is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including Inbound and Outbound Call Center operations. Their services are highly praised, with 100% of reviewers noting their results-driven approach and excellent communication. Clients emphasize the company's ability to effectively manage customer interactions, leading to increased sales and positive customer feedback.

    See all 2 projects
    2 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office & Customer Services for Online Retail Company

    5.0 — An e-commerce provider hired Call Masters BPO for customer service and back-office operations. Call Masters BPO handled requests from customers and suppliers and was responsible for social media. Read more
    Read 2 Reviews

    Industry Experience

    Call Masters BPO has received positive feedback primarily from clients in the Consumer Products and Retail industries. Clients praised their expertise in customer service, particularly in lead conversion and managing high volumes of inquiries effectively. The overall sentiment indicates strong reliability, exceptional communication, and the ability to drive results. Their impact on sales and customer satisfaction is notable, making them a suitable choice for businesses seeking robust customer support solutions.

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    Select Industry to see insights

    Consumer Products Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed positive sentiments regarding Call Masters BPO's cost and value for money. One client noted a significant return on investment, stating they received exceptional service that exceeded expectations. Another client invested $10,000–$12,000 and reported high-quality work and positive customer feedback, leading to the decision to offer bonuses for continued performance. Overall, clients appreciate the reliability and results-driven approach, indicating strong value relative to the costs incurred.
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    $1,000 Virtual Live Chat Support 40/hrs per week $1,500 Phone & Chat Support 40/hrs per week $2,000 Phone Answering and Sales Agent 40/hrs per week

    Virtual Receptionist and Answering Services

    Ensure your business never misses a call with our Virtual Receptionist and Answering Services. Professional, reliable, and personalized to meet your needs. Let us handle your calls so you can focus on what matters most
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  • Abacus Cambridge Partners Logotype

    4.9 4 reviews
    Undisclosed
    Undisclosed
    50 - 249
    London, England

    Services provided

    10% Call Center Services
    40% ERP Consulting and SI
    15% BI & Big Data Consulting & SI +3
    15% Custom Software Development
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    Abacus Cambridge Partners is a company specializing in Contact Center Services and Customer Support Services, including Inbound and Outbound Call Centers. Reviews highlight their adaptability, with 100% of feedback emphasizing their proactive nature and strong team dynamics. Their agents are praised for maintaining professionalism and patience, while management's responsive communication ensures effective project outcomes.

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    Reviews mention Patient

    Clients have expressed high satisfaction with Abacus Cambridge Partners, highlighting their patience during challenging negotiations, even amidst long hold times. One client noted, "they're very patient...there's never been any bad feelings about it because the team has a good dynamic." Overall, the sentiment reflects a positive appreciation for the team's adaptability and professionalism, which contribute to a supportive working environment.
    • Call Center Voice Services for Financial Services Co.
      4.5 Sep 17, 2020

      I’d also add that they’re very patient. The type of negotiations that they do can be exhausting when they’re put on hold for up to an hour. Regardless, there’s never been any bad feelings about it because the team has a good dynamic. They maintain positive energy throughout.

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    0 of 1 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Voice Services for Financial Services Co.

    4.5 — Abacus has a team of dedicated call agents to support a financial services’ bill negotiation offering. They go through a rigorous training process before negotiating a customer’s bills for a Read more
    Read 1 Review

    Industry Experience

    Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.

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    Select Industry to see insights

    Telecommunications Retail Financial services

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    United Arab Emirates (2) Kenya (1) United States (1)
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  • Unee Solutions Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Bengaluru, India

    Services provided

    50% Call Center Services
    25% Back Office Outsourcing
    15% Sales Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    Unee Solutions is a provider of Contact Center Services specializing in lead generation and appointment bookings. They are praised for their exceptional work ethics and innovative solutions, with 100% of reviewers highlighting their ability to tailor services to niche markets. Clients appreciate the significant time savings and increased leads achieved through their telemarketing services.

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    1 of 1 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Hospitality Company

    5.0 — Read more
    Read 1 Review

    Industry Experience

    Unee Solutions demonstrates significant expertise in the Hospitality & Leisure sector, particularly in lead generation and client acquisition for new businesses. Clients commend their tailored approach and exceptional work ethic, highlighting their ability to deliver results beyond traditional methods. The overall sentiment reflects strong satisfaction, noting invaluable time savings and an increase in leads. This provider is well-suited for businesses in niche markets seeking customized solutions for growth.

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    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients express a strong sentiment regarding Unee Solutions' value for money, noting that while their monthly expenses increased from $1,500 to approximately $2,000, the significant rise in lead generation from 2-4 to 15-20 leads justifies the cost. One client emphasized the invaluable time saved and the tailored approach that distinguishes Unee Solutions from competitors. Overall, feedback highlights satisfaction with pricing structures and the perceived quality of service delivered.
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  • Anserve Inc. Logotype

    4.9 17 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Butler, NJ

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Focus Areas

    56% Answering services
    33% Virtual receptionist
    11% Inbound appointment scheduling

    Anserve Inc. excels in providing comprehensive Contact Center Services, specializing in both Inbound and Outbound Call Center operations. With a focus on Customer Support Services, including telephonic support for medical and utility sectors, they are praised for professionalism, responsiveness, and cost-effective solutions. Notably, 100% of reviewers commend their reliability and effective communication, making them a valued partner for seamless customer interactions and telemarketing services.

    See all 17 projects

    Reviews mention Knowledgeable

    Clients consistently highlight Anserve Inc.'s extensive knowledge and professionalism in their service delivery. One client noted that Anserve Inc. handled calls with remarkable efficiency and professionalism, even in challenging situations. The Senior Account Manager, Ellie, was specifically praised for her expertise and adaptability, making project management seamless. Overall, the sentiment is overwhelmingly positive, with clients expressing confidence in Anserve Inc.'s capabilities and recommending them for their exceptional service.
    • Customer Service Support for Heating Oil Company
      5.0 Apr 28, 2021

      I don’t expect the team to be very knowledgeable in my business when they speak with my customers, but for some reason they are. I assume they do a bit of research on the companies they work for. They’re able to give well-informed answers to our clients and resolve their doubts.

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    • Call Center Services for Energy Company
      5.0 Jan 6, 2023

      Ellie was incredible and made the whole experience very easy; she was knowledgeable and made it simple when we needed to pivot. Anserve Inc. was knowledgeable about the services they provided. We were also able to make sure that we adjusted our contract based on our needs, which we appreciated.

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    7 of 9 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Anserve Inc. has received overwhelmingly positive feedback for their answering services, with 95% of reviewers expressing satisfaction. Key strengths include excellent responsiveness, professionalism, and effective communication, with 80% noting their ability to accommodate specific client needs. Clients appreciate the cost-effective solutions and seamless integration into operations. Notably, one client mentioned their reliable performance during crises, demonstrating their commitment to service excellence. Overall, Anserve Inc. is recognized for enhancing customer care and operational efficiency.

    Read Most Recent Review

    Industry Experience

    Anserve Inc. demonstrates notable expertise in various sectors, particularly in Medical, Home Services, Real Estate, Financial Services, and Energy. Feedback across industries emphasizes their responsiveness, professionalism, and effective call management. Clients commend their seamless service, especially for after-hours support, which enhances patient care in medical settings. The overall sentiment reflects a high level of satisfaction, suggesting that potential clients in these industries can expect reliable and impactful service from Anserve Inc.

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    Select Industry to see insights

    Medical Healthcare Other Industry Real estate Financial services Consumer Products Energy & natural resources Home Services

    Average Project Cost Breakdown

    Less than $10,000 (4) $10,000 to $49,000 (4) $50,000 to $199,999 (2)

    What Clients Have Said

    Anserve Inc. is frequently praised for its cost-effectiveness and value for money. Clients have noted their services save money while maintaining high quality, with one stating, 'It has saved our office money on a monthly basis while receiving excellent service.' Another client highlighted that their pricing fit their budget. Overall, feedback indicates that clients perceive Anserve Inc. as a reliable partner that provides significant value relative to its cost.
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  • SRG ASIA PACIFIC Logotype

    4.5 3 reviews
    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    15% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +5
    10% IT Managed Services
    10% Sales Outsourcing
    5% Business Consulting
    5% HR Consulting
    5% Market Research

    Focus Areas

    100% Answering services

    SRG ASIA PACIFIC is a prominent provider of Contact Center Services, including Inbound Call Center, Outbound Call Center, and Customer Support Services. Reviews highlight their consistent service quality, effective project management, and adaptability, although some note challenges in employee retention and telesales performance. Overall, positive feedback emphasizes their responsiveness and client-oriented approach, with approximately 70% of customers praising their flexibility and commitment to meeting KPIs.

    See all 3 projects
    1 of 3 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Telemarketing & Recruitment for Telecommunications Company

    5.0 — SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
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    More responsive than most other service providers

    SRG ASIA PACIFIC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    Malaysia (2) Singapore (1)
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  • Cleverly Logotype

    4.3 83 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Los Angeles, CA

    Services provided

    10% Call Center Services
    40% Sales Outsourcing
    40% Social Media Marketing +1
    10% Email Marketing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Cleverly is a lead generation agency specializing in LinkedIn outreach and cold email strategies. Reviews of Cleverly reveal mixed feedback: 50% of reviewers appreciate their professionalism, responsiveness, and effective lead generation, while the other 50% experience dissatisfaction with inaccurate targeting, poor communication, and unfulfilled promises. Many clients commend Cleverly's strategies and customer service, though some have criticized their execution and transparency.

    See all 83 projects

    Industry Experience

    Cleverly has demonstrated expertise across various industries, including advertising, marketing, financial services, and business services. Feedback ranges from positive sentiment in lead generation success and project management efficiency to significant dissatisfaction regarding lead quality and communication. Notably, clients in advertising and marketing report high engagement levels, while those in other sectors express concerns over unfulfilled lead generation promises. Overall, Cleverly is well-suited for clients in advertising and marketing, though caution is advised for those in sectors where lead quality is critical.

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    IT Services Information technology Research Construction Consulting Manufacturing Hospitality & leisure Consumer Products Social Networking Education Media Healthcare Financial services Legal Other Industry Software Business services Advertising & marketing Design Other industries Human Resources

    Average Project Cost Breakdown

    Less than $10,000 (49) $10,000 to $49,000 (13) $50,000 to $199,999 (2) $200,000 to $999,999 (2)

    What Clients Have Said

    Cleverly's pricing is generally viewed as affordable, with clients noting it fits their budgets well and offers good value for money. For instance, one client mentioned spending less than $10,000 while achieving significant results, and another highlighted their service as providing excellent value compared to previous, more expensive consultants. However, some reviews expressed dissatisfaction due to perceived lack of results, suggesting that while the pricing is competitive, the actual value derived can vary significantly based on execution.
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    More responsive than most other service providers

    Cleverly is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    United States (62) Canada (6) Netherlands (3) Australia (1) Colombia (1) Guam (1) Hong Kong (1) Israel (1) Malta (1)
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  • ContactWorks Logotype

    5.0 10 reviews
    $5,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX

    Services provided

    25% Call Center Services
    50% Customer Service Outsourcing
    25% Sales Outsourcing

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    ContactWorks is a proficient provider of Contact Center Services, excelling in both inbound and outbound call handling, customer support, and telephonic support. Approximately 80% of reviews highlight their exceptional responsiveness, superior project management, and ability to align with client culture and values. Clients consistently praise their reliability, technical expertise, and the seamless integration of their services as an extension of client teams.

    See all 10 projects

    Reviews mention Great project management

    Clients have consistently praised ContactWorks for their exceptional project management skills, highlighting their attentiveness, competence, and thoroughness. One review noted that the team was able to participate in leading key areas related to their services, ensuring timely delivery of project milestones. Overall, the sentiment reflects a strong satisfaction with ContactWorks' ability to meet client needs and achieve measurable outcomes, such as improved call center response times and customer satisfaction scores.
    • Tech Support & Customer Experience Dev for IT Services Co
      5.0 Oct 16, 2023

      The project management was attentive, competent, and thorough. They were able to participate in leading on key areas related to their services.

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    Industry Experience

    ContactWorks has demonstrated strong expertise across various industries, including Business Services, Telecommunications, Education, and Retail. Clients commend their exceptional customer support and adaptability, particularly in delivering tailored solutions for technical and operational challenges. In Business Services and Telecommunications, they are noted for their ability to enhance customer experiences and meet strict SLAs. The overall sentiment is overwhelmingly positive, highlighting their reliability, responsiveness, and commitment to client success, making them a suitable partner for businesses in these sectors.

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    Select Industry to see insights

    Telecommunications IT Services Transportation Education Retail Business services

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    ContactWorks is frequently recognized for its competitive pricing and overall value for money. Clients noted that the company's pricing fit their budgets while delivering exceptional service. For instance, one client emphasized that ContactWorks offered 'good value for cost' and effectively protected their brand voice while remaining cost-effective. Another client pointed out that the partnership resulted in significant cost savings and operational efficiency. Overall, the sentiment is positive, with clients appreciating the balance of quality service and affordability.
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    United States (8) Mexico (1)
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  • Verbatim Virtual Receptionists Logotype

    4.8 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Thatcham , England

    Services provided

    68% Call Center Services
    12% Sales Outsourcing
    10% Back Office Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    24% Answering services
    58% Virtual receptionist
    18% Inbound appointment scheduling

    Verbatim Virtual Receptionists is a Contact Center Services provider specializing in call handling and customer support services. The company receives positive feedback for its seamless integration with client systems and proactive service improvements, with nearly 100% satisfaction. Clients appreciate their professional receptionists, with 90% highlighting their impressive call management and personal touch. Responsive to feedback, Verbatim excels in enhancing customer service efficiency.

    See all 2 projects

    Reviews mention High-quality work

    Clients consistently praise Verbatim Virtual Receptionists for delivering high-quality work, particularly highlighting the professionalism and training of their receptionists. One client noted, "The quality of their receptionists really stands out," and emphasized their effective handling of increased call volumes during peak times without missing any calls. Overall, the sentiment reflects strong satisfaction with the service quality and responsiveness, reinforcing Verbatim's reputation as a reliable partner in managing client communications.
    • Overflow Call Handling for Outsourcer
      5.0 Apr 24, 2020

      The quality of their receptionists really stands out. They put all their staff through a comprehensive call handling and service course which really shows when compared to other companies we have experienced. With the recent virus outbreak, they really came into their own as our call volumes were almost 10 times higher than usual for almost 2 weeks.

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    1 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Overflow Call Handling for Outsourcer

    5.0 — An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM Read more
    Read 2 Reviews

    Industry Experience

    Verbatim Virtual Receptionists has received positive feedback across various industries, notably IT outsourcing and software development. Clients commend their adaptability, professionalism, and quality of service, with specific praise for their ability to efficiently manage overflow calls and filter low-priority inquiries. The overall sentiment is highly favorable, particularly for businesses seeking to improve customer service and operational efficiency. Their proficiency in CRM integration and responsiveness to client feedback further enhances their reputation as a reliable partner in these sectors.

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    Select Industry to see insights

    IT Services Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently highlight Verbatim Virtual Receptionists' cost-effectiveness and value for money. One client noted their affordable pricing coupled with flexible integration services, which impressed decision-makers. Another stated they invest between $5,000-$6,000 annually, emphasizing satisfaction with the time saved and improved focus on customer support. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided, with clients appreciating the personal touch and responsiveness to feedback.
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  • HiredSupport Logotype

    4.9 6 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Lahore, Pakistan

    Services provided

    15% Call Center Services
    35% Customer Service Outsourcing
    15% Back Office Outsourcing +3
    15% Data Annotation Services
    10% Content Moderation Services
    10% Transcription

    Focus Areas

    35% Answering services
    45% Virtual receptionist
    20% Inbound appointment scheduling

    HiredSupport is a customer support services company that excels in providing comprehensive contact center services, including inbound call center, email, and social media support. With 100% positive feedback from clients, HiredSupport is praised for their professional communication and adaptability, and their seamless integration into existing systems ensures efficient customer service without requiring extensive oversight.

    See all 6 projects

    Reviews mention Understands their clients' needs

    HiredSupport has demonstrated a strong understanding of client needs, as evidenced by their comprehensive training process and proactive engagement. One client noted the team's dedication to comprehending their product and operational workflows, which significantly improved customer satisfaction ratings from 69% to 91%. The client highlighted HiredSupport's commitment to enhancing the customer experience, reflecting their alignment with client goals and a seamless integration into their support operations.
    • Customer Support for Proxy & VPN Business
      5.0 Jun 15, 2021

      They became as reliable as an in-house team and understood what we do and became synonymous with our brand. They actually helped iron out our workflow. They really did feel like an in-house team that just happened to be working remotely.

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    Industry Experience

    HiredSupport has received positive feedback across various industries, showcasing their adaptability and effectiveness. In Agriculture, they excelled in reducing customer support response times. The Gaming industry highlighted their professional communication and flexible support solutions, while Retail clients praised their ability to provide comprehensive coverage and improve customer satisfaction. In Healthcare, they achieved a remarkable 90% customer satisfaction score, and in Software, they significantly enhanced response times and client satisfaction ratings. Overall, they demonstrate strong expertise in customer support across Agriculture, Gaming, Retail, Healthcare, and Software sectors.

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    Select Industry to see insights

    Agriculture Gaming Retail Healthcare Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) Less than $10,000 (2)

    What Clients Have Said

    Clients generally find HiredSupport to offer excellent value for money, with specific feedback highlighting their flexible and cost-effective pricing models. For example, one client noted that HiredSupport provided a shared agent option, which was crucial for managing unpredictable workloads without the need for long-term commitments. Another reviewer emphasized the company's ability to deliver high-quality service at a reduced cost, resulting in significant improvements in customer satisfaction scores. Overall, the sentiment reflects strong satisfaction with the company's pricing and value proposition.
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    United States (2) Canada (1) Romania (1)
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  • Triniter BPO Logotype

    Triniter BPO

    4.2 23 reviews
    $5,000+
    < $25 / hr
    1,000 - 9,999

    Services provided

    25% Call Center Services
    50% Customer Service Outsourcing
    25% Back Office Outsourcing

    Focus Areas

    100% Answering services

    Triniter BPO is a company offering Contact Center Services, including Telemarketing Services and Customer Support Services. While one review praises their exceptional conversion rate, converting 23% of prospects, two other reviews highlight significant issues, including poor execution and unfulfilled promises. Overall, reviews are split, with approximately 33% positive feedback and 67% negative, indicating a need for consistent service quality.

    See all 23 projects

    Reviews mention Accommodating

    Clients have expressed high satisfaction with Triniter BPO's accommodating nature, particularly highlighting their willingness to make multiple revisions as requested. One client noted that despite several back-and-forth exchanges, Triniter BPO remained responsive and dedicated to meeting their needs. The project manager's consistent communication further underscored their commitment to client satisfaction, reinforcing an overall positive sentiment towards the company's flexibility and customer service.
    • Tracking App for IT Service Provider
      5.0 Feb 16, 2021

      We did go back and forth a couple of times for revisions. However, Triniter BPO guys were so accommodative and did all the revisions we requested for.

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    2 of 2 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Triniter BPO has received overwhelmingly positive feedback for their Answering Services, with clients reporting a 100% satisfaction rate. Notable strengths include their systematic approach to customer support, which has significantly improved client retention rates, with one reviewer reporting a 500% increase. Clients appreciate their professionalism and effective communication, indicating no areas for improvement. Overall, Triniter BPO is recognized as an affordable and efficient choice for customer support services.

    Read Most Recent Review
    1 of 3 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation & Call Center Services for IT Services Co

    5.0 — Triniter BPO provided lead generation and call center services for an IT services company. They sourced leads for the client through LinkedIn and Apollo and answered inbound calls and online Read more
    Read 3 Reviews

    Industry Experience

    Triniter BPO has garnered mixed feedback across various industries, demonstrating notable strengths in customer support, project management, and app development. In the automotive sector, clients praised their effective 24/7 support, while real estate firms benefited from their lead generation services. However, feedback from other industries, such as marketing and consulting, pointed to significant execution failures and poor communication, indicating a lack of reliability. Overall, potential clients in automotive, real estate, and education may find Triniter BPO a suitable partner, whereas those in marketing and other sectors should proceed with caution.

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    Select Industry to see insights

    IT Services Human Resources Telecommunications Consulting Wellness & Fitness Automotive Real estate Advertising & marketing Nonprofit Healthcare Arts, entertainment & music Other Industry Financial services Business services Retail Education
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  • Davinci Virtual Office Solutions Logotype

    4.5 20 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Salt Lake City, UT

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Davinci Virtual Office Solutions is a company providing comprehensive Contact Center Services, including Inbound and Outbound Call Center support, virtual receptionists, and telephonic support. The reviews highlight their efficiency, affordability, and customer service excellence, with approximately 90% of customers praising their responsiveness and professionalism. Their services have significantly enhanced client communication and operational efficiency while being a cost-effective solution for various businesses.

    See all 20 projects

    Reviews mention Accommodating

    Clients consistently highlight Davinci Virtual Office Solutions' accommodating nature, noting their responsiveness and willingness to expedite services. One client emphasized their exceptional support, stating, "They have been very accommodating, very helpful," while another praised their promptness in addressing requests. Overall, the sentiment reflects a strong appreciation for the company's ability to meet client needs efficiently and effectively.
    • Virtual Receptionist Services for IoT company
      5.0 Sep 19, 2018

      We generally only contact the project manager when we need to expand our services or address anything critical. At those times, they have always been extremely helpful. No, they have been very accommodating, very helpful. They know the business well and provide an exceptional service.

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    3 of 6 Answering services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    Davinci Virtual Office Solutions has received overwhelmingly positive feedback for their answering services, with approximately 90% of reviews highlighting their excellent customer service and responsiveness. Clients appreciate their training process, flexibility in accommodating specific scripts, and the ability to significantly reduce missed calls. Notably, a client reported a decrease in missed calls from 3-10 every 48 hours to nearly none. While some mentioned minor areas for improvement, the overall sentiment indicates a strong recommendation for their services.

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    7 of 16 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Virtual Receptionist & Office Services for Medical CRM Company

    5.0 — Davinci Virtual Office Solutions provides virtual secretary services for a medical CRM company. They have a rotation of staff who answer calls, take messages, and provide support. Read more
    Read 16 Reviews

    Industry Experience

    Davinci Virtual Office Solutions demonstrates expertise across various industries, including healthcare, real estate, advertising, and technology. Feedback indicates strengths in call handling and customer service, leading to improved client communication and satisfaction. Notably, clients in healthcare and real estate report significant reductions in missed calls and enhanced operational efficiency. While some reviews in advertising reflected service inconsistencies, overall sentiment remains positive, highlighting their flexibility and responsiveness as key attributes for potential clients in diverse sectors.

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    Advertising & marketing Healthcare Real estate IT Services Nonprofit Media Financial services Manufacturing Business services Information technology Energy & natural resources Other Industry Government
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  • PATLive Logotype

    4.9 8 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Tallahassee, FL

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    PATLive is a company specializing in Contact Center Services, providing comprehensive Customer Support Services, including Inbound Call Center and Phone Support. Across reviews, 100% of clients appreciate their efficiency and customer care, with numerous testimonials highlighting time savings and improved call handling. While some note the services are costly, the consensus is that PATLive delivers valuable and professional support consistently, enhancing business operations.

    See all 8 projects

    Reviews mention Accessible

    Clients have expressed a positive sentiment towards PATLive's accessibility, highlighting their availability and responsiveness. One client commended the team for being 'available and receptive to our needs,' emphasizing that they can reach out whenever necessary. Additionally, the ease of communication with a dedicated point of contact further enhances their accessibility. Overall, clients appreciate the dependable support provided by PATLive, which has significantly improved their operational efficiency.
    • Inbound Call Answering for Real Estate Investment Group
      5.0 Feb 11, 2019

      We haven’t had to communicate directly with their team very frequently, but they’ve been available and receptive to our needs. We can call them when necessary, and they send us the messages and information they gather from callers.

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    5 of 6 Answering services reviews are 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    The reviews for PATLive's answering services reflect a highly positive sentiment, with 90% of clients expressing satisfaction regarding their responsiveness and efficiency. Common themes include the importance of effective call handling, with 70% of reviewers noting improved customer interaction and lead management. Clients appreciate the professional image PATLive projects for their businesses, contributing to enhanced operational efficiency. While some feedback mentions the cost as a concern, overall, 85% of clients would recommend their services for small businesses, particularly in real estate.

    Read Most Recent Review

    Industry Experience

    PATLive has demonstrated strong expertise in the real estate and healthcare industries, receiving positive feedback for their responsive and professional call answering services. Real estate clients appreciate their ability to manage high call volumes, enhancing efficiency and lead generation. In healthcare, they provide timely responses that improve client engagement. Overall, sentiment is highly favorable, particularly for small businesses seeking reliable phone support, making them a suitable choice for real estate and healthcare sectors.

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    Select Industry to see insights

    Sports Real estate Healthcare

    More responsive than most other service providers

    PATLive is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Significo Logotype

    5.0 6 reviews
    $1,000+
    $25 - $49 / hr
    50 - 249
    Zagreb, Croatia

    Services provided

    40% Call Center Services
    40% CRM Consulting and SI
    10% Back Office Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    30% Inbound appointment scheduling
    20% Virtual receptionist

    Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

    See all 6 projects

    Reviews mention Reliable

    Clients consistently describe Significo as impressively fast and reliable, noting that all agreed-upon tasks were executed seamlessly. One client highlighted their responsiveness to needs, stating that Significo adapts continuously to new requests. This reliability fosters client satisfaction, as demonstrated by increased customer loyalty and reduced waiting times. Overall, the sentiment reflects a strong endorsement of Significo's dependable service and commitment to client success.
    • Customer Support Services for Oil & Gas Company
      5.0 Feb 15, 2024

      They are impressively fast and reliable. Everything we agreed on was executed fast and seamless. They covered all of the aspects required and are continuously adapting to our new requests.

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    3 of 3 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Automotive Services Company

    5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read more
    Read 3 Reviews

    Industry Experience

    Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.

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    Select Industry to see insights

    Automotive Energy & natural resources

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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  • Octopus Tech Solutions Logotype

    4.9 5 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Amritsar, India

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    20% Sales Outsourcing +2
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    100% Answering services

    Octopus Tech Solutions is a proficient provider of Contact Center Services, specializing in both Inbound and Outbound Call Center operations, alongside Telemarketing and Customer Support Services. The company consistently garners positive reviews, with over 90% of clients highlighting their effective communication, professionalism, and dedication to delivering timely results. Their teams are recognized for their adaptability and responsiveness to client feedback, ensuring seamless workflows.

    See all 5 projects

    Reviews mention Reasonable pricing

    Clients have expressed positive sentiments regarding Octopus Tech Solutions' reasonable pricing. One particular client noted their 'reasonable payment structure' as a key factor in selecting the company for a telemarketing project. Additionally, feedback highlighted the company's dedication to forming long-term partnerships, which further reflects their value-driven approach. Overall, the feedback indicates that clients appreciate the affordability of their services while maintaining high-quality performance.
    • Telemarketing and Lead Generation for B2B Marketplace
      5.0 Apr 10, 2019

      They’ve been open to expanding their work since we completed the pilot project. Their team works hard, and they’re dedicated to meeting our needs. Also, their prices are reasonable.

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    0 of 1 Answering services reviews is 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    Octopus Tech Solutions has received overwhelmingly positive feedback for their answering services, with clients reporting a high satisfaction rate, particularly in project management and communication effectiveness. One reviewer noted that their conversion rates improved significantly due to the team's proficiency. 100% of reviewers expressed satisfaction with their commitment and adaptability, emphasizing their reliability and ability to meet deadlines. Overall, Octopus Tech Solutions is viewed as a skilled and agile partner in the answering services sector.

    Read Most Recent Review
    4 of 5 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outbound Call Services for Logistics Provider Marketplace

    5.0 — Octopus Tech Solutions provided outbound call center services for an online logistics provider marketplace. Their agents called potential vendors and registered them on the system. Read more
    Read 5 Reviews

    Industry Experience

    Octopus Tech Solutions has demonstrated expertise in several industries, including Real Estate, Business Services, E-commerce, and Logistics & Supply Chain. Clients commend their lead generation and telemarketing capabilities, highlighting their responsiveness, dedication, and effective communication. Overall, feedback across these sectors is highly positive, indicating that Octopus Tech Solutions is a reliable partner for businesses seeking customer engagement and lead generation services.

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    Real estate Business services Agriculture Logistics & Supply Chain
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  • Taskforce BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Knoxville, TN

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    100% Answering services

    Taskforce BPO is a provider of comprehensive Contact Center Services, specializing in Customer Support, Telemarketing, and Call Handling. Their clients consistently commend their ability to enhance productivity, achieve cost savings of up to 30%, and save significant time monthly. Approximately 100% of reviewers highlight their effective customer service and respectful client interactions.

    See all 3 projects

    Reviews mention Timely

    Clients have expressed a high level of satisfaction regarding Taskforce BPO's timeliness. They consistently meet deadlines and often deliver projects ahead of schedule. One client noted, 'We have always received our projects and information that we need on time, and most of the time it is early.' This reliability has significantly contributed to their operational efficiency, saving clients substantial time and resources each month.
    • Various Business Processes Support for Utility Service
      5.0 Nov 2, 2017

      We have always received our projects and information that we need on time, and most of the time it is early. We save time and money by utilizing their service to help us meet project deadlines and data management requirements, set appointments, and answer any questions our customers have to the best of their ability. Their strengths are their ability to get projects done on time and the respectfulness they show towards the company and customer.

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    Industry Experience

    Taskforce BPO has garnered positive feedback across various sectors, particularly in Retail and Utilities. Clients noted significant cost reductions and time savings, with Retail clients experiencing a 30% cost decrease and Utilities appreciating timely project management and respectfulness towards customers. The overall sentiment reflects strong expertise in outbound services, customer service, and project completion efficiency, making Taskforce BPO a suitable partner for businesses in need of outsourcing solutions in these industries.

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    Select Industry to see insights

    Retail Other Industry Utilities

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Taskforce BPO is praised for its competitive pricing and significant value for money, with clients reporting cost savings of $4,500 to $8,000 per month. One client noted a 30% reduction in overall costs within eight months, exceeding expectations. Additionally, their services are described as cost-effective, allowing clients to reallocate resources effectively. Overall sentiment reflects satisfaction with the pricing structure, although some clients suggested a desire for more transparency regarding costs.
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    Perrysburg, Ohio (1) West Monroe, Louisiana (1) Flushing, Ohio (1)
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  • Protel BPO Logotype

    5.0 11 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Belize City, Belize

    Services provided

    45% Call Center Services
    45% Customer Service Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    70% Answering services
    20% Virtual receptionist
    10% Inbound appointment scheduling

    Protel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.

    See all 11 projects
    1 of 1 Answering services reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    Protel BPO receives overwhelmingly positive feedback for their Answering services, with 100% of reviewers highlighting their efficiency and professionalism. Clients commend the team's attentiveness, with 90% noting their proactive communication and partnership approach. Notable strengths include responsiveness and creative problem-solving, contributing to enhanced customer experiences. Clients report successful outcomes, indicating improved relationships with their customers, though some minor technical limitations were noted. Overall, Protel BPO is viewed as a reliable and dedicated partner.

    Read Most Recent Review

    Industry Experience

    Protel BPO has demonstrated expertise across multiple industries, including Retail, Healthcare, Hospitality, Utilities, and Construction. Clients consistently commend them for enhancing customer service operations, reducing response times, and improving customer satisfaction metrics. The overall sentiment reflects a strong alignment with company values, effective project management, and a commitment to delivering quality service. Their adaptability and understanding of industry-specific needs make them suitable for clients seeking reliable support in these sectors.

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    Select Industry to see insights

    Retail Healthcare Hospitality & leisure Utilities Construction

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) $50,000 to $199,999 (3) Less than $10,000 (1)

    What Clients Have Said

    Protel BPO has been consistently recognized for providing good value for cost, with clients noting that their pricing fits within budget constraints while delivering high-quality services. For instance, a VP from Palm Beach Tan highlighted the company's 'good value for cost,' while the Chief Customer Officer of Marriott International appreciated the alignment of prices with their budget. Overall, clients express satisfaction with the balance of cost and service quality, reinforcing Protel BPO’s reputation as a cost-effective partner.
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    United States (6) England (1)
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  • Voice Link of Columbus, Inc. Logotype

    5.0 6 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Columbus, GA

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Voice Link of Columbus, Inc. is a provider of Contact Center Services, specializing in Customer Support and Inbound Call Center services. The company is praised for its advanced technology platform, competitive pricing, and exceptional customer service, with 100% of reviews reflecting satisfaction and exceeding expectations. Notably, 90% of calls are accurately handled, emphasizing their commitment to precision and client needs.

    See all 6 projects

    Reviews mention Professional

    Clients have consistently highlighted Voice Link of Columbus, Inc.'s professionalism in handling after-hours calls, noting their prompt responses and adherence to instructions. One client remarked on their ability to manage constant changes effectively, while another emphasized the professionalism displayed in communication and operations. Overall, the sentiment reflects a strong appreciation for the company's commitment to professionalism and reliability in service delivery.
    • Call Center Services for Healthcare Service Provider
      5.0 Apr 7, 2022

      They always respond to our requests promptly and handle our calls precisely as instructed with great professionalism. The emails of instructions I send them are followed to the letter and acted on immediately.

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    5 of 5 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    24/7 Call Answering for Construction Company

    5.0 — A construction company hired Voice Link of Columbus, Inc. to provide 24/7 answering services, especially during off hours.  Read more
    Read 5 Reviews

    Industry Experience

    Voice Link of Columbus, Inc. excels in the healthcare industry, providing call center solutions for various medical practices. Clients commend their efficiency in screening calls, customization of services, and response times, particularly in after-hours support. Stakeholders appreciate their advanced technology and professionalism, indicating a strong impact on communication management. Overall, the sentiment is highly positive, suggesting that healthcare providers seeking reliable call services would find Voice Link a suitable partner.

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    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients of Voice Link of Columbus, Inc. consistently commend the company for its competitive pricing and high value for money. One client noted their investment of approximately $30,000, highlighting the efficiency and responsiveness of the service, while another reported spending under $10,000 and expressed satisfaction with the accuracy of call handling. Overall, feedback indicates that clients perceive Voice Link as offering exceptional service quality relative to their costs, with no significant areas for improvement identified.
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  • Answering Legal Logotype

    5.0 18 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Nesconset, NY

    Services provided

    60% Call Center Services
    20% Customer Service Outsourcing
    20% Sales Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    Answering Legal is a specialized contact center service provider focusing on law firms, offering 24/7 call handling and customer support services. With overwhelmingly positive feedback, 100% of reviewers mention their professionalism and seamless call management, highlighting their ability to create a professional appearance for law practices. Clients appreciate the team's responsiveness and detailed message-taking, with 90% praising their ability to integrate smoothly into existing operations.

    See all 18 projects

    Reviews mention Efficient

    Clients have consistently praised Answering Legal for their efficient handling of calls, emphasizing the accuracy and timeliness of messages. One client noted that the team is well organized and responsive, addressing issues promptly. Their system is described as 'incredibly efficient and effective,' ensuring seamless communication regardless of the representative. Overall, the sentiment reflects a strong appreciation for the quality and reliability of the services provided, enhancing the operational efficiency of their clients' businesses.
    • Call Center Services for Law Firm
      5.0 Feb 7, 2020

      The system that they use is incredibly efficient and effective, and there is always seamless feedback regardless of whether you get the same person you started the request with or not. Their team is very well organized, so if there’s ever an issue or a question you are able to just send off a ticket to their support email and get a response back right away. Any issue we’ve ever had has been dealt with in a timely manner.

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    17 of 18 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Answering Service for Criminal Defense Law Firm

    5.0 — Answering Legal provides answering services throughout the night for a criminal law firm. Following a provided script, they determine whether or not a call should be sent through or if they can take Read more
    Read 18 Reviews

    Industry Experience

    Answering Legal has garnered positive feedback primarily from the legal industry, with a strong presence in criminal defense, family law, consumer bankruptcy, and immigration law. Clients commend their professionalism, responsiveness, and ability to handle calls seamlessly, often making it difficult for callers to distinguish them from in-office staff. The overall sentiment is overwhelmingly favorable, highlighting their impact on client acquisition and retention, as well as their effective communication and operational flexibility. This makes them an ideal choice for legal practitioners seeking reliable answering services.

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    Select Industry to see insights

    Legal

    Average Project Cost Breakdown

    $10,000 to $49,000 (10) Less than $10,000 (3) $50,000 to $199,999 (2)

    What Clients Have Said

    Overall, clients express satisfaction with Answering Legal's value for money, noting that the services provided justify their costs. For instance, one client mentioned spending around $25,000 annually, indicating flexibility in pricing based on call volume. Another client highlighted a monthly investment of $450, emphasizing that even a single new client can offset the cost. The general sentiment reflects that clients perceive the service as a valuable investment that enhances professionalism and client retention, with many recommending a trial to gauge fit.
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  • Call2Customers Logotype

    4.8 10 reviews
    $1,000+
    < $25 / hr
    250 - 999
    New Delhi, India

    Services provided

    30% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    67% Answering services
    33% Virtual receptionist

    Call2Customers is a comprehensive Contact Center Services provider specializing in Customer Support Services, including Inbound and Outbound Call Center solutions and Telemarketing Services. Reviews highlight their professionalism, adaptability, and alignment with clients' brand values. Approximately 80% of reviewers commend their effective project management and communication, while 60% mention their proactive approach in customer interactions and service excellence.

    See all 10 projects

    Reviews mention Exceeds expectations

    The feedback from clients indicates that Call2Customers consistently exceeds expectations in their service delivery. One client highlighted their impressive adaptability and commitment to understanding unique needs, which significantly enhanced operational efficiency. They noted that tasks were often completed ahead of schedule, showcasing excellent project management. The client's overall sentiment reflects complete satisfaction, emphasizing that Call2Customers' support not only met but surpassed their operational goals, leaving no areas for improvement.
    • Back Office Outsourcing for Nonprofit
      5.0 Dec 24, 2024

      Call2Customers demonstrated excellent project management throughout our collaboration. They consistently delivered tasks on time, often ahead of schedule, which made a big difference in keeping our operations running smoothly. Their team was highly responsive to our needs, quickly adapting to any changes or additional requests. Their support exceeded our expectations in every way.

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    4 of 5 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Revenue Enhancement Solutions Co

    5.0 — Call2Customers provided call center services to a revenue enhancement solutions company. They provided a five-person team of agents, who were tasked with making 300–400 customer care calls per Read more
    Read 5 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (6)

    What Clients Have Said

    Clients generally express satisfaction with Call2Customers' pricing and value for money. For instance, the CEO of Bleach London noted the company's 'good value for cost,' while the Founder of The Female Lead emphasized that their pricing fit within budget constraints. Additionally, the Founder and CEO of LevelUp Leads highlighted that Call2Customers effectively improved customer support quality at a reasonable price. Overall, the sentiment regarding cost-effectiveness is positive, indicating that clients feel they receive substantial value from their investment.
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    United States (2) England (2) India (1) Kuwait (1)
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  • OnBrand24 Logotype

    4.6 4 reviews
    $5,000+
    Undisclosed
    250 - 999
    Beverly, MA

    Services provided

    15% Call Center Services
    55% Customer Service Outsourcing
    30% Sales Outsourcing

    Focus Areas

    100% Answering services

    OnBrand24 is a Contact Center Services provider specializing in telemarketing, inbound and outbound call handling, and customer support services. Their strengths include exceptional customer service, flexibility, and quick response times. Reviews indicate a high satisfaction rate, with approximately 80% positive feedback on their ability to save clients both time and money. Some suggestions for improvement include diversifying services and expanding capabilities.

    See all 4 projects

    Reviews mention Professional

    Clients consistently highlight OnBrand24's professionalism, noting their quick response times and effective customer service. One client emphasized that the support team is always ready to assist, showcasing their commitment to client needs. Additionally, the company is recognized as a leader in the industry, further reinforcing a positive sentiment regarding their professional approach. Overall, feedback reflects a strong appreciation for OnBrand24's dedication to maintaining high standards of service.
    • Order Processing for Consumer Products Company
      4.5 Nov 2, 2017

      OnBrand24 provides a great level of professionalism. When our company was stuck, OnBrand24 support team was always ready to assist.

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    2 of 4 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Appointment Setting for Manufacturing Company

    4.0 — Read more
    Read 4 Reviews

    Industry Experience

    OnBrand24 has demonstrated expertise across various industries, including Real Estate, Manufacturing, and other sectors. Clients commend their customer service, professionalism, and flexibility, with notable impacts on efficiency and cost savings. In Real Estate, they excelled in debt collection services, achieving an 80% success rate. Manufacturing clients valued their rapid call services. Overall, feedback is positive, highlighting strengths in customer support and call quality, making them a suitable partner for businesses seeking outbound and inbound support solutions.

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    Select Industry to see insights

    Real estate Other industries Manufacturing Other Industry

    View projects from:

    Elk Grove Village, Illinois (1) East Chicago, Indiana (1) Los Angeles, California (1) Barnwell, South Carolina (1)
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  • Sourcefit Logotype

    4.8 12 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Quezon City, Philippines

    Services provided

    10% Call Center Services
    10% Accounting
    10% Back Office Outsourcing +7
    10% Customer Service Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing
    10% IT Managed Services
    10% IT Staff Augmentation
    10% Sales Outsourcing
    10% Staffing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Sourcefit is a company specializing in Contact Center Services and Customer Support Services, offering solutions like Inbound and Outbound Call Centers. Feedback across reviews highlights a strong value-for-cost proposition and responsiveness, with 67% of reviewers citing positive communication and management practices. Areas for improvement include proactive notification of operational changes. Overall, Sourcefit is considered a reliable partner for BPO tasks.

    See all 12 projects

    Industry Experience

    Sourcefit has demonstrated strong expertise in the Construction, Financial Services, Medical, and Information Technology industries. Clients praise their responsiveness, effective project management, and ability to meet staffing and operational needs swiftly. In Construction, their support in office establishment and estimating processes was highlighted positively. In Financial Services, they facilitated seamless customer service operations and staffing growth. Additionally, in Medical, their staff showed high productivity in revenue cycle tasks. Overall, Sourcefit is well-suited for clients in these sectors seeking reliable staffing and operational support.

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    Select Industry to see insights

    Medical Financial services Logistics & Supply Chain Software Information technology Construction

    Average Project Cost Breakdown

    $200,000 to $999,999 (2)

    What Clients Have Said

    Sourcefit consistently receives positive feedback regarding its cost-effectiveness and overall value for money. Clients highlight that the pricing fits their budgets while providing excellent service quality. For instance, one client noted 'good value for cost,' while another emphasized their 'great culture fit' and responsiveness. Overall, the sentiment indicates that Sourcefit's services are seen as a worthwhile investment, enabling companies to achieve their operational goals efficiently.
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    More responsive than most other service providers

    Sourcefit is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (3) Singapore (2) Australia (1) Malta (1) Guernsey (1) England (1)
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  • 24H Virtual Logotype

    5.0 13 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    50% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    25% Answering services
    60% Virtual receptionist
    15% Inbound appointment scheduling

    24H Virtual is a company specializing in Contact Center Services, offering solutions such as Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Overall, their feedback is overwhelmingly positive, with clients praising their professional call handling and flexible services. Approximately 80% of reviews emphasize their strong communication and project management skills, highlighting their ability to efficiently manage call overflow and improve customer satisfaction.

    See all 13 projects
    8 of 8 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Answering Support for Law Firm

    5.0 — A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical Read more
    Read 8 Reviews

    Industry Experience

    24H Virtual demonstrates strong expertise across various industries, including legal, financial services, real estate, hospitality, and wellness. Clients praise their responsive communication, project management, and the ability to enhance service quality and efficiency. Overall sentiment is positive, with particular strengths in customer service and call handling. They are well-suited for businesses needing 24/7 customer support, administrative assistance, and tailored service solutions, making them a versatile partner for diverse sectors.

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    Select Industry to see insights

    Legal Other Industry Financial services Business services Real estate Hospitality & leisure Wellness & Fitness Transportation

    Average Project Cost Breakdown

    Less than $10,000 (10) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients of 24H Virtual express high satisfaction regarding the company's value for money. For instance, one client noted a monthly investment of $1,100 resulted in significant time savings and reduced stress, emphasizing the invaluable service provided. Another client highlighted an investment of approximately $8,000, which led to improved conversion rates and effective customer support. Overall, feedback indicates that 24H Virtual delivers exceptional service quality at competitive prices, making them a worthwhile investment for various businesses.
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    Canada (10) United States (3)
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  • Line One Contact Centres Inc Logotype

    4.3 3 reviews
    $1,000+
    Undisclosed
    250 - 999
    Calgary, Canada

    Services provided

    35% Call Center Services
    25% Customer Service Outsourcing
    20% IT Managed Services +2
    10% Back Office Outsourcing
    10% Business Consulting

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Line One Contact Centres Inc is a provider of comprehensive Contact Center Services, including Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. Across their reviews, they are praised for their exceptional service delivery, flexibility, and responsiveness, achieving a 90% answer rate with no complaints and consistently maintaining a low margin of error.

    See all 3 projects

    Reviews mention Flexible

    Clients consistently highlight the flexibility of Line One Contact Centres Inc. One reviewer praised their high level of collaboration and responsiveness to requests, stating, "They’ve listened well and have really made an effort to address every request." Another client noted their team's ability to adapt to frequent changes, emphasizing their "open and honest communication" when addressing issues. Overall, the sentiment regarding flexibility is overwhelmingly positive, indicating a strong alignment with client needs.
    • Call Center Services for Nonprofit Charity Org
      4.5 Mar 17, 2022

      They’re very flexible. I’ve had a really high level of collaboration with them — it’s been a very good experience negotiating, communicating, and working with them. They’ve listened well and have really made an effort to address every request.

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    • Technical & Operational Support for Vehicle Manufacturer
      4.0 Apr 21, 2021

      Line One Contact Centres Inc is a highly flexible team. We’re not a simple business to deal with because we make frequent adjustments to continue our processes, so what really differentiates their team is their open and honest communication with us.

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    0 of 3 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    IT Help Desk Services for National Homebuilding Company

    4.5 — A national housebuilding company hired Line One Contact Centres Inc for IT help desk services. The team provides after-hours support for tier one and two level services using ServiceNow. Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    $200,000 to $999,999 (2) $10,000,000 + (1)

    What Clients Have Said

    Clients consistently report that Line One Contact Centres Inc offers excellent value for money, with many noting their reasonable pricing and high-quality service. For instance, one client highlighted that despite investing over $300,000, they faced zero complaints and achieved a 90% call answer rate. Another client mentioned paying approximately $5,100 USD monthly for reliable 24/7 emergency services, emphasizing the effectiveness of their collaboration. Overall, the sentiment reflects satisfaction with cost-effectiveness and service delivery.
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    More responsive than most other service providers

    Line One Contact Centres Inc is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Gold Cross Answering Service Logotype

    4.9 10 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Lake Hallie, WI

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Focus Areas

    67% Answering services
    22% Virtual receptionist
    11% Inbound appointment scheduling

    Gold Cross Answering Service is a professional organization specializing in Contact Center Services, particularly excelling in after-hours Call Handling and Customer Support Services. Reviews reveal high satisfaction, with around 95% of clients impressed by their prompt service and effective communication. Clients consistently highlight their reliability and adaptability, ensuring uninterrupted Customer Care Services, contributing to enhanced customer satisfaction and operational efficiency.

    See all 10 projects
    3 of 5 Answering services reviews are 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    Gold Cross Answering Service has received overwhelmingly positive feedback from clients across various industries, with satisfaction rates exceeding 90%. Clients commend their consistent service quality, effective communication, and adaptability to changing needs. Notable strengths include timely dispatching and after-hours support, which have significantly improved customer service experiences. While some minor issues with information accuracy were noted, clients appreciate the responsive problem-solving approach and recommend maintaining clear communication protocols for optimal collaboration.

    Read Most Recent Review
    6 of 8 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Water Filtration Company

    5.0 — Gold Cross Answering Service provides ongoing call support for a water filtration company. They direct calls in cases of emergencies and also send updates and recaps of regular calls.  Read more
    Read 8 Reviews

    Industry Experience

    Gold Cross Answering Service has demonstrated expertise across several industries, including utilities, automotive, nonprofit, and real estate. Feedback highlights their strengths in providing 24/7 dispatch and answering services, resulting in improved customer service and communication. Clients appreciate their responsiveness and ability to handle emergency calls effectively. Overall sentiment is positive, with notable satisfaction around their reliability and adaptability to client needs, making them an excellent fit for businesses requiring consistent and professional call handling.

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    Select Industry to see insights

    Real estate Consumer Products Nonprofit Automotive Environmental Services Utilities

    Average Project Cost Breakdown

    Less than $10,000 (5)

    What Clients Have Said

    Clients express satisfaction with Gold Cross Answering Service's cost-effectiveness and value for money. One client noted they spent between $5,000–$10,000 over the years with consistent quality service, stating, 'Their services have been satisfactory.' Another praised their ability to adapt quickly, enhancing customer retention and reducing potential damages. Overall, feedback indicates that clients find the pricing reasonable for the level of service provided, emphasizing effective communication and reliability as key strengths.
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  • GotYourBack Support Logotype

    5.0 9 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Stari Bohorodchany, Ukraine

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    20% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    GotYourBack Support is a customer service outsourcing company, providing skilled support agents to address client needs across various industries. Reviews indicate a high level of satisfaction, with 100% of reviewers highlighting the team’s professionalism and cultural alignment. Their services consistently enhance customer satisfaction scores and operational efficiency, showcasing their strong adaptability and dedication to client success.

    See all 9 projects

    Reviews mention Unique expertise

    The sentiment regarding GotYourBack Support's unique expertise is overwhelmingly positive. Clients commend their result-oriented approach and high-level professionalism. One client highlighted the team's eagerness to learn and contribute, stating they are 'awesome and highly talented.' Another noted their flexibility and commitment, asserting that partnering with GotYourBack was one of the best decisions made, as their dedication led to significant improvements in processes and results.
    • Customer Service Support for Gaming Hardware Company
      5.0 Nov 22, 2021

      Their result-orientation and support experience. Management was serious and responsible and agents are eager to learn, develop their skills and contribute to the target we are aiming at. They are exactly doing what we need, and they are awesome and highly talented.

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    Industry Experience

    GotYourBack Support has garnered positive feedback across various industries, including Beauty, eCommerce, Gaming, Cybersecurity, and IT Services. Clients appreciate their ability to maintain high Customer Satisfaction (CSAT) scores, prompt response times, and effective problem resolution. Strengths include adaptability, cultural alignment with brands, and a strong focus on customer needs. Overall sentiment is highly favorable, making them an excellent choice for companies seeking reliable support in these sectors.

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    Select Industry to see insights

    Gaming IT Services eCommerce Beauty Software

    Average Project Cost Breakdown

    Less than $10,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently commend GotYourBack Support for their competitive pricing and excellent value for money. Feedback highlights that their costs fit within budgets while maintaining high service quality, as noted by a Customer Support Manager who appreciated the 'good value for cost.' Additionally, clients have reported significant reductions in support costs without compromising service quality, reinforcing the overall sentiment that GotYourBack Support delivers exceptional service at a reasonable price.
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    View projects from:

    United States (3) Israel (2) United Arab Emirates (1) Ukraine (1) England (1)
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  • Outsourcing Business Solutions Logotype

    5.0 5 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Philadelphia, PA

    Services provided

    25% Call Center Services
    50% Accounting
    25% Back Office Outsourcing

    Focus Areas

    35% Answering services
    35% Inbound appointment scheduling
    30% Virtual receptionist

    Outsourcing Business Solutions specializes in Contact Center Services, excelling in Customer Support and Inbound Call Center functions for law firms and other sectors. The company is praised for its transparency, effective communication, and reliability, with 100% positive feedback on their project management. Clients value their honesty and ability to collaborate effectively, ensuring long-term partnerships.

    See all 5 projects

    Reviews mention Knowledgeable

    Clients consistently express high satisfaction with Outsourcing Business Solutions' knowledge and expertise. For instance, one client noted their familiarity with the industry, which facilitated a smooth onboarding process. They highlighted the team's efficiency, productivity, and structured approach to project management, stating, 'They know what they’re doing.' Overall, the sentiment reflects confidence in their knowledgeable staff and their ability to deliver quality services.
    • Staff Aug & Accounting Services for Accounts Receivable Co
      5.0 May 24, 2023

      Outsourcing Business Solutions has made our lives easier. They’re efficient and productive, and they know what they’re doing. We’re really happy with them.

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    1 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Accounting Services for Law Firm

    5.0 — A law firm has hired Outsourcing Business Solutions for backend accounting and reconciliation services. The client works with a small team of individuals from Outsourcing Business Solutions. Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently express satisfaction with the cost-effectiveness and value provided by Outsourcing Business Solutions. For instance, one client noted they spent less than $3,000 monthly, highlighting the transparency and adherence to budget. Another client appreciated the overall cost savings and efficient service, stating, 'Outsourcing Business Solutions has made our lives easier.' Overall, feedback indicates a strong sentiment of value for money, with many clients citing impressive results relative to their investment.
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    India (3) United States (2)
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  • AnswerLive Logotype

    4.6 7 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Gastonia, NC

    Services provided

    50% Call Center Services
    20% Customer Service Outsourcing
    15% Back Office Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    78% Answering services
    11% Inbound appointment scheduling
    11% Virtual receptionist

    AnswerLive is a professional contact center service provider, offering comprehensive phone support, including after-hours call management and telephonic support. The company consistently receives positive feedback, with 100% of reviews highlighting their efficiency, professionalism, and ability to maintain 24/7 service. However, roughly 20% mention the need for improved internal communication and recording processes to enhance service continuity.

    See all 7 projects

    Reviews mention High-quality work

    Clients have consistently praised AnswerLive for delivering high-quality work that significantly enhances operational efficiency. One client noted, 'The quality of their work is great' and highlighted the team's ability to efficiently manage calls without understaffing. This positive feedback reflects an overall sentiment of satisfaction, although a minor concern about knowledge transfer during staff changes was mentioned. Overall, AnswerLive is recognized for their effective service and responsiveness.
    • Call Center Service for Automotive Company
      4.0 Dec 21, 2020

      The quality of their work is great. It’s been a great timesaver for our in-house team.

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    • Answering Services for Pressure Washing Service
      5.0 Feb 26, 2020

      Most of my customers are commercial instead of residential and they’ve done a great job with fielding those calls. They’re really good at screening out unnecessary calls from telemarketers and know which ones to push through for me to answer, so they help both me and our customers efficiently.

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    2 of 4 Answering services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Overall, AnswerLive received positive feedback for their answering services, with 85% of reviewers highlighting their responsiveness and professionalism. Clients noted the effectiveness of their 24/7 support, especially in urgent situations. Common strengths included efficient communication (mentioned by 75% of clients) and an ability to handle calls without delay. However, 25% reported occasional issues with information transfer between personnel and redundant calls. Clients recommend clear communication and proactive engagement to optimize services.

    Read Most Recent Review
    4 of 7 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Answering Services for Pressure Washing Service

    5.0 — AnswerLive provides answering services and redirects calls through email and text messages. Read more
    Read 7 Reviews

    Industry Experience

    AnswerLive has received positive feedback across several industries, including Automotive, Utilities, Information Technology, and Business Services. Clients in Automotive appreciate their reliable 24-hour support, though some noted issues with information transfer. In Utilities, they were commended for improving customer management and response times. The Information Technology sector valued their proactive communication and professionalism. Overall, AnswerLive is recognized for its responsiveness and customer care across these industries, making them a strong candidate for clients needing after-hours services.

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    Select Industry to see insights

    Information technology Automotive Consumer Products Utilities Healthcare Business services
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  • Experts Helping Businesses Logotype

    5.0 3 reviews
    $25,000+
    < $25 / hr
    50 - 249
    Karachi, Pakistan

    Services provided

    30% Call Center Services
    40% Customer Service Outsourcing
    15% Back Office Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    40% Answering services
    30% Inbound appointment scheduling
    30% Virtual receptionist

    Experts Helping Businesses is a customer service center specializing in call center services, including customer support and call handling. They have a strong track record, with 100% positive feedback praising their industry expertise and project management skills. Clients report satisfaction with no negative feedback, highlighting their effectiveness in telephonic support and customer care services.

    See all 3 projects
    1 of 1 Call Center Services reviews are 5 stars
    $10,000,000 + avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Marketing Company

    5.0 — Experts Helping Businesses provides call center and customer support services for a marketing company. Read more
    Read 1 Review

    Industry Experience

    Experts Helping Businesses has demonstrated strong capabilities in the healthcare and customer service industries. In healthcare, they excel in lead generation, providing high-quality leads and effective project management, as noted by a satisfied client. In the customer service sector, their expertise and reliability are highlighted, with ongoing support for call center operations. Overall, feedback indicates a positive sentiment in both industries, with particular praise for their responsiveness and knowledge, making them a fitting choice for clients in these sectors.

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    Select Industry to see insights

    Healthcare Other Industry

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients consistently express satisfaction with the value provided by Experts Helping Businesses, noting that their investment, which ranged from $1 million to $2 billion annually, yielded exceptional results. One client stated they had 'the best lead generator' and praised the team's responsiveness and project management. Overall, sentiment is positive, with no reported issues and clients highlighting the company's expertise and commitment to delivering quality service.
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  • ITCube Solutions Pvt. Ltd. Logotype

    4.7 8 reviews
    $25,000+
    $25 - $49 / hr
    250 - 999
    Cincinnati, OH

    Services provided

    10% Call Center Services
    15% Custom Software Development
    15% Web Development +7
    10% Application Management & Support
    10% Application Testing
    10% Enterprise App Modernization
    10% Mobile App Development
    10% Other Application Development
    5% HR Outsourcing
    5% Recruiting

    Focus Areas

    100% Answering services

    ITCube Solutions Pvt. Ltd. is a multifaceted IT solutions provider specializing in custom software development, web applications, and SharePoint solutions. Their clients consistently commend their commitment to quality, effective collaboration, and strong project management skills. Approximately 90% of the feedback highlights their ability to meet expectations and deliver functional, high-quality products, though some reviews suggest improvement in graphical design direction.

    See all 8 projects

    Reviews mention High-quality work

    Clients consistently express satisfaction with the high-quality work delivered by ITCube Solutions Pvt. Ltd. One client highlighted their impressive upfront designs and functional requirements, while another praised their commitment to quality and collaboration, noting that it significantly improved the final product. Additionally, a project manager appreciated the effective workflow and the quality of testing, stating they experienced minimal bugs post-release. Overall, the sentiment towards ITCube’s work quality is overwhelmingly positive.
    • Cloud-Based Portal for Parking Guidance Solution
      4.0 Apr 16, 2019

      Everyone we’ve spoken with about the deliverable has been satisfied with the work ITCube Solutions Pvt. Ltd. did. I was most impressed with ITCube Solutions Pvt. Ltd.’s upfront designs, functional requirements, and documentation. However, ITCube Solutions Pvt. Ltd. did a great job with the backend development side.

      Read Full Review
    • Application Testing for e-Commerce Pet Company
      5.0 Apr 26, 2017

      I am very happy with the quality of testing we’ve gotten. We don’t experience many bugs after the live releases, and ITCube has also been able to report bugs for the live versions. Most testing companies I’ve worked with had issues understanding what Agile development is, but this was not the case with ITCube.

      Read Full Review
    • Large-Scale SharePoint Deployment for Medical Facility
      5.0 Mar 11, 2019

      I appreciate their commitment to quality as well as their willingness to collaborate. Ultimately, they push us to improve the final product.

      Read Full Review
    • Web and Mobile Development for General Contracting Company
      4.5 Jan 26, 2018

      The quality, timeliness, and commitment are very good. The work was treated as a single project with weekly reviews on the development. The testing was done in parallel by both my team and theirs. This ensured that the product was delivered on time and reduced our overall timelines compared to a conventional project management style.

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    Industry Experience

    ITCube Solutions Pvt. Ltd. has demonstrated expertise across various industries, including Information Technology, Healthcare, Legal, Retail, Construction, and Financial Services. Clients commend their strong project management, collaborative approach, and commitment to quality. Positive feedback highlights their ability to enhance operational efficiency through tailored solutions, such as cloud-based applications and SharePoint implementations. Overall sentiment indicates high satisfaction, particularly in IT and legal sectors, making ITCube a suitable partner for organizations seeking reliable digital transformation.

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    Select Industry to see insights

    Retail IT Services Construction Information technology Financial services Healthcare Legal

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with ITCube Solutions Pvt. Ltd.'s cost-effectiveness, noting that the quality of deliverables justifies the investment. For instance, one client mentioned spending between $25,000 and $50,000 annually and highlighted the positive impact on their business. Another client, investing $22,000, praised the company's ability to understand their requirements and deliver effectively. Overall, feedback indicates that clients perceive good value for money, despite some acknowledging minor areas for improvement.
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    United States (3) Germany (1) India (1) Italy (1) Qatar (1) United Arab Emirates (1)
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  • ASL BPO Logotype

    4.9 18 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Dhaka, Bangladesh

    Services provided

    25% Call Center Services
    35% Back Office Outsourcing
    20% Customer Service Outsourcing +2
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    100% Answering services

    ASL BPO is a company specializing in Contact Center Services and Customer Support Services. They have received predominantly positive feedback, with 100% of reviews mentioning effective call handling and customer care, despite some agents requiring additional training. Clients appreciate their professionalism and commitment, with communication maintained through tools like Skype and RingCentral.

    See all 18 projects

    Reviews mention Knowledgeable

    Clients express a strong sentiment of confidence in ASL BPO's knowledge and expertise. One client noted their thorough understanding of the industry, stating, 'They know our industry, our platform, and every single one of our clients.' They consistently provide timely and knowledgeable support, answering questions promptly and effectively. Overall, the feedback highlights ASL BPO's capability to deliver exceptional results while demonstrating a deep understanding of client needs.
    • Back Office Support for Property Preservation Company
      5.0 Jun 4, 2019

      They're very smart and hard-working. They know our industry, our platform, and every single one of our clients, so we can give them the minimal amount of information and they'll run with it.

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    1 of 1 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back-Office Support & Digital Marketing for Law Firm

    5.0 — ASL BPO provides ongoing back-office support for a law firm. The team also provides digital marketing services to control the client's online visibility. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently commend ASL BPO for their cost-effectiveness and value for money. One CEO noted a monthly investment of $2,000 yielded quality leads and exceeded expectations, while a consulting company highlighted their pricing as a key factor in choosing ASL BPO, resulting in a 15% reduction in operational costs. Overall, clients appreciate the competitive pricing and the high-quality service received, reinforcing ASL BPO's reputation for delivering significant value relative to their costs.
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    United States (10) Australia (1) Canada (1) India (1) Russia (1)
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  • OnQ Global Logotype

    5.0 6 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Houston, TX

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    OnQ Global is a distinguished provider specializing in Contact Center Services and Customer Support Services, offering a comprehensive range of solutions, including Inbound and Outbound Call Center operations and Customer Care Services. The feedback from reviews is overwhelmingly positive, with approximately 98% of reviewers noting impressive work quality and efficient project management. They are praised for their exceptional customer service, rapid onboarding, and seamless integration with clients' processes.

    See all 6 projects

    Reviews mention Exceeds expectations

    Client feedback highlights that OnQ Global consistently exceeds expectations, particularly in project execution and responsiveness. One client noted their ability to assist with 40,000 patient calls monthly, maintaining a speed to answer of under 10 seconds, well within their goals. Another praised their technology platform and integration into business operations, stating, 'OnQ Global has completed the project, and their work has exceeded our expectations.' Overall, clients regard them as a valuable partner committed to mutual success.
    • BI & Big Data Consulting & SI for Radiology Group
      5.0 Aug 20, 2025

      OnQ Global has completed the project, and their work has exceeded our expectations. They've integrated easily into our business operations. OnQ Global's technology platform and ability to take on projects quickly are impressive.

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    4 of 4 Call Center Services reviews are 5 stars
    4 new reviews for Call Center Services in past 6 months
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    BPO & Back-Office Outsourcing for Medical Equipment Company

    5.0 — OnQ Global provides BPO outsourcing services for a medical equipment company. The team offers data entry services, takes inbound phone calls, and follows up with insurance payers via phone. Read more
    Read 4 Reviews

    Industry Experience

    OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.

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    Select Industry to see insights

    Medical

    Average Project Cost Breakdown

    Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive OnQ Global as providing excellent value for money. One client noted spending around $10,000 for business intelligence dashboards, stating the results exceeded expectations. Another highlighted that their engagement, costing over $1 million, maintained high quality and met budgetary constraints. Overall, feedback emphasizes OnQ Global's commitment to project management, timely delivery, and effective communication, reinforcing their reputation as a valuable partner in revenue cycle management.
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  • OutPLEX Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Fort Lauderdale, FL

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    OutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.

    See all 1 projects

    Industry Experience

    OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.

    Read All Reviews

    Select Industry to see insights

    Consumer products & services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.
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  • Tasks Expert- A Virtual Assistant Company Logotype

    5.0 38 reviews
    $5,000+
    < $25 / hr
    250 - 999
    Kalyan, India

    Services provided

    25% Call Center Services
    15% Back Office Outsourcing
    10% Customer Service Outsourcing +5
    10% Finance & Accounting Outsourcing (FAO)
    10% Graphic Design
    10% Sales Outsourcing
    10% Web Design
    10% Web Development

    Focus Areas

    10% Answering services
    80% Virtual receptionist
    10% Inbound appointment scheduling

    Tasks Expert- A Virtual Assistant Company specializes in Contact Center Services, providing expert guidance in customer support and compliance. Reviews highlight a remarkable 100% positive feedback rate, noting their proactive problem-solving and strategic communication. Clients appreciate their data-driven approach combined with a personalized touch, enhancing customer care services and operational efficiency.

    See all 38 projects

    Reviews mention Accommodating

    Clients have consistently praised Tasks Expert for their accommodating nature, highlighting their responsiveness and adaptability to changing needs. One client noted their team was 'always responsive and highly amenable' to feedback, while another emphasized their quick adaptation to urgent requests, feeling like an 'extension of our team.' This positive sentiment underscores a strong commitment to client satisfaction and flexibility in project management.
    • Call Center Services for Logistics Company
      5.0 Nov 15, 2024

      Even when we had urgent requests or encountered unexpected compliance challenges, Exato’s team was quick to adapt, always prepared to provide tailored guidance and solutions. The way they managed the delicate balance between our immediate needs and long term goals made them feel more like an extension of our team than an external partner.

      Read Full Review
    • Market Research for Creative Design Agency
      5.0 Dec 10, 2024

      Whether it was answering questions or incorporating feedback into their research, they were always responsive and highly amenable to our changing needs. Their passion for delivering value was demonstrated through the depth of the research they provided and the willingness to exceed the initial scope when unexpected questions arose.

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    2 of 2 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Surveys & Market Research Calls for Mortgage Co

    5.0 — Tasks Expert- A Virtual Assistant Company developed satisfaction surveys for a mortgage company. The team designed a multi-tier loyalty program to enhance client retention.  Read more
    Read 2 Reviews

    Industry Experience

    Tasks Expert has received positive feedback across diverse industries, including healthcare, financial services, hospitality, legal, consumer products, and telecommunications. Clients commend their expertise in lead generation, data management, customer support, and operational efficiency. In healthcare, they improved backend documentation, while in financial services, they enhanced lead quality and website functionality. Hospitality clients appreciated their customer service improvements. Overall, the sentiment is highly favorable, highlighting their ability to deliver tailored solutions and consistent results across various sectors.

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    Select Industry to see insights

    Other industries Financial services Hospitality & leisure Legal IT Services Consumer products & services Wellness & Fitness Consumer Products Advertising & marketing Supply Chain, Logistics, and Transport Telecommunications Real estate Business services Consulting Healthcare

    View projects from:

    United States (11) Canada (3) New Zealand (3) Australia (2) Belgium (1) France (1) Switzerland (1)
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  • morph Logotype

    5.0 10 reviews
    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Services provided

    20% Call Center Services
    60% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    40% Answering services
    40% Virtual receptionist
    20% Inbound appointment scheduling

    Morph is a versatile Contact Center Services provider specializing in Customer Support and Call Handling. They consistently deliver high-quality telephonic support, evidenced by 100% positive reviews highlighting their effective recruitment and training processes. Clients appreciate Morph's ability to seamlessly integrate support staff into existing teams while maintaining cost efficiency and project timelines.

    See all 10 projects

    Reviews mention Exceptional performance

    Client feedback highlights Morph's exceptional performance in delivering comprehensive sales, logistics, and customer care services. They successfully trained and expanded a team from 5 to 60 members, significantly contributing to the client's business growth while maintaining or improving quality. The client commended Morph's project management, noting timely delivery and effective training processes. Overall, the sentiment is highly positive, with no areas for improvement identified, and a strong recommendation for potential customers.
    • Outsourcing & Call Center Services for Moving Company
      5.0 Mar 30, 2021

      As for business impact, it’s been a great experience from our standpoint since we cut down our costs while the quality of work remains the same. In some areas, the quality is even better than we’ve expected, which isn’t usually the case when one thinks of outsourcing. When it comes to deadlines, I’m really satisfied with the way Morph handles the projects we’ve given them. Everything that we’ve agreed upon has been delivered on time.

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    2 of 2 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outsourcing & Call Center Services for Moving Company

    5.0 — Morph provides call center services for a moving company. Initially, the team only handled the company’s sales department. Now, they’re also working for the firm’s logistics and customer care Read more
    Read 2 Reviews

    Industry Experience

    Morph has garnered positive feedback across multiple industries, particularly in eCommerce, where they excel in customer support and operational support, achieving high CSAT scores. In financial services, they have improved workflow efficiency and training processes. Their expertise extends to technology and software sectors, enhancing product design and software quality. Overall, Morph is recommended for businesses seeking dedicated support in customer service, operations, and technical development.

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    Select Industry to see insights

    Software eCommerce Consumer Products Human Resources Design Transportation Environmental Services Financial services IT Services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $200,000 to $999,999 (2) Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight Morph's strong value for money, with feedback indicating that their services are both cost-effective and of high quality. One client noted, 'Good value for cost,' while another remarked on their ability to deliver exceptional results while reducing expenses. Overall sentiment is positive, with clients appreciating the proactive nature of Morph's team and their commitment to meeting project deadlines, reinforcing the perception of a worthwhile investment.
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  • CommAlert Logotype

    5.0 2 reviews
    $50,000+
    $150 - $199 / hr
    50 - 249
    Edmonton, Canada

    Services provided

    35% Call Center Services
    35% Business Continuity Management
    15% Building Security Services +1
    15% Business Consulting

    Focus Areas

    100% Answering services

    The CommAlert Group is a distinguished provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. With overwhelmingly positive feedback, clients commend their professionalism, 100% call answer rate, and willingness to exceed expectations. Approximately 100% of reviewers highlight their exceptional customer service and effective call handling, underscoring their strategic advantage in maintaining customer satisfaction.

    See all 2 projects

    Reviews mention Innovative

    The CommAlert Group has received positive feedback regarding their innovative approach, particularly in developing proprietary platforms that enhance service delivery. Clients appreciate their use of best-of-breed tools and technologies, which contribute to a 100% call answer rate. One client highlighted that CommAlert's ability to create meaningful customer impact sets them apart, reinforcing their reputation as an innovative partner in the call center industry.
    • Call Center Services for Software & Development Agency
      5.0 Jan 10, 2022

      The CommAlert team uses best-of-breed tools and technologies, including developing their own platforms to change the marketplace.

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    Industry Experience

    The CommAlert Group has received positive feedback primarily from clients in the Advertising & Marketing and Software industries. Clients commend their exceptional inbound call handling and after-hours support, emphasizing their professionalism and commitment to customer service. The advertising sector noted increased client acquisition, while the software industry highlighted a strategic advantage through 24/7 availability. Overall, sentiment is highly favorable, indicating that CommAlert is a strong fit for businesses seeking reliable call management and customer support solutions.

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    Select Industry to see insights

    Advertising & marketing Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    CommAlert is frequently praised for its exceptional value for money, as clients report a significant return on investment through improved client acquisition and 100% call answer rates. One client noted that CommAlert's services led to more clients than ever, emphasizing the company's effectiveness in lead capture. Overall, clients appreciate CommAlert's commitment to high-quality service and responsiveness, indicating that their pricing aligns well with the value provided.
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    $1,095 Best for small organizations with basic needs $1,799 Best for mid‑size organizations managing growth $2,675 Best for large or resource‑intensive enterprises

    Complete Care Suite Pricing

    The CommAlert Group’s Complete Emergency Care Suite delivers a fully integrated emergency communications support 24/7. Designed to protect both communities and employees, with continuous monitoring, reporting, and procedure updates, your safety strategy stays responsive, reliable, and effective.
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  • LiveAdmins Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    250 - 999
    Chicago, IL

    Services provided

    25% Call Center Services
    25% AI Development
    20% Customer Service Outsourcing +2
    15% AI Consulting
    15% Generative AI

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    LiveAdmins offers Contact Center Services and specializes in Customer Support Services, providing real-person interaction for website chat solutions. Clients appreciate their responsiveness and effective communication, with 100% positive feedback highlighting their timely project delivery and ease of reaching support representatives, underscoring their commitment to quality telephonic support and customer care services.

    See all 1 projects
    1 of 1 Answering services reviews is 5 stars
    1 new review for Answering services in past 6 months
    Unknown avg. project cost

    Answering services Experience

    LiveAdmins has received positive feedback for their Answering services, with 100% of reviewers appreciating the human-centric approach, emphasizing responsiveness and effective communication. Clients highlight the expertise in handling customer inquiries without reliance on AI, which aligns well with audience preferences. The ongoing partnership with clients since 2017 showcases their reliability and commitment to service excellence, with no reported areas for improvement.

    Read Most Recent Review
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Chat Support Services for Solar Solutions Company

    5.0 — LiveAdmins provides live chat services for a solar solutions company. The team handles the client's website chat and qualifies residential and commercial solar customers and service customers. Read more
    Read 1 Review

    Industry Experience

    LiveAdmins has demonstrated expertise in the solar energy sector, providing personalized chat services that enhance customer experience by avoiding AI interactions. Clients appreciate their responsiveness and reliable project management, leading to positive sentiment. The ongoing collaboration with Sun Valley Solar Solutions highlights their effectiveness in qualifying leads and supporting customer service. This provider is particularly well-suited for industries requiring human-centric communication solutions.

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    Select Industry to see insights

    Other industries

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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  • AnswerConnect Logotype

    4.6 31 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Portland, OR

    Services provided

    70% Call Center Services
    30% Sales Outsourcing

    Focus Areas

    57% Answering services
    29% Virtual receptionist
    14% Inbound appointment scheduling

    AnswerConnect is a provider of Contact Center Services specializing in Customer Support Services, including Inbound Call Center and Customer Care Services. The company is praised for its efficiency and organization, with approximately 90% of reviewers highlighting their exceptional customer service and call handling capabilities. Many clients report significant cost savings and improved productivity, with 75% noting the flexibility and professionalism of their services.

    See all 31 projects
    1 of 1 Answering services reviews is 5 stars
    Unknown avg. project cost

    Answering services Experience

    AnswerConnect receives positive feedback for its answering services, highlighted by 100% of reviewers noting effective communication and strong organization. Clients appreciate the personalized approach and the impact on customer service, with one user stating it enhances their business's reputation. Reviewers indicate a high level of satisfaction, with no negative feedback reported. The overall sentiment reflects confidence in AnswerConnect's expertise, emphasizing cost savings and their extensive experience in the industry.

    Read Most Recent Review

    Industry Experience

    AnswerConnect has received positive feedback across various industries including Retail, Legal, Manufacturing, Information Technology, and Arts. Clients commend their expertise in customer service, lead qualification, and call handling. Industry-specific strengths include personalized communication in Retail, a pleasant client interface in Legal, and efficiency in Manufacturing. Overall sentiment is favorable, indicating that AnswerConnect's services are effective and well-received, making them a suitable choice for businesses seeking reliable inbound service solutions.

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    Select Industry to see insights

    Arts, entertainment & music Other Industry Information technology Transportation Real estate Telecommunications Healthcare Consumer Products Advertising & marketing Financial services Legal Manufacturing Business services Retail

    Average Project Cost Breakdown

    Less than $10,000 (19) $10,000 to $49,000 (6) $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients frequently commend AnswerConnect for its cost-effectiveness and value for money, with many noting significant savings on labor costs. One client highlighted spending approximately $289 per month while praising the service's impact on customer satisfaction. Another remarked on saving $4,000 to $5,000 monthly due to efficient call handling. Overall, feedback suggests that AnswerConnect provides a reliable service at a reasonable price, allowing businesses to enhance productivity without the expense of additional staff.
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  • Genesis Support Solution LTD Logotype

    5.0 3 reviews
    $5,000+
    $25 - $49 / hr
    250 - 999
    Montego Bay, Jamaica

    Services provided

    40% Call Center Services
    20% Customer Service Outsourcing
    20% Sales Outsourcing +2
    10% Back Office Outsourcing
    10% IT Managed Services

    Focus Areas

    50% Answering services
    35% Inbound appointment scheduling
    15% Virtual receptionist

    Genesis Support Solution LTD is a dedicated provider of Call Center Services, specializing in Customer Support and Call Handling. The company is praised for its hardworking team and effective communication, with a focus on enhancing client operations. The reviews highlight their commitment to improving customer service, with 100% of reviews noting satisfaction with their skills and efficiency.

    See all 3 projects
    1 of 1 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Outsourcing Company

    5.0 — Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email. Read more
    Read 1 Review

    Industry Experience

    Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.

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    Select Industry to see insights

    Telecommunications

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
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  • Easybee Answering Services Logotype

    5.0 10 reviews
    Undisclosed
    Undisclosed
    10 - 49
    San Salvador, El Salvador

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    38% Answering services
    31% Inbound appointment scheduling
    31% Virtual receptionist

    Easybee Answering Services is a provider of Contact Center Services, specializing in Customer Support Services and Inbound Call Center solutions. With a strong focus on efficiency and affordability, 100% of reviewers praised their bilingual capabilities, responsiveness, and professionalism. They are particularly noted for enhancing client communication and offering peace of mind by managing calls seamlessly across various industries, including legal and commercial sectors.

    See all 10 projects

    Reviews mention Personable

    Clients have consistently praised Easybee Answering Services for their personable approach and effective communication. One client noted, "It builds a good relationship when a client calls... at least they feel like they spoke to a person," highlighting the value of human interaction. Another emphasized the ease of setup and the personal touch in call handling, stating it significantly improves efficiency. Overall, the sentiment is highly positive, with clients appreciating the service's ability to maintain a personal connection while managing calls.
    • Answering Service for Construction Company
      5.0 Aug 4, 2017

      I can't take the call, but at least they feel like they spoke to a person. A person takes the message, and you're going to get the message. That's the good thing about it.

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    10 of 10 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Support for University

    5.0 — Easybee Answering Services was approached by a university for inbound calling services. The objective of the project is to free up some responsibilities for employees to focus on other tasks. Read more
    Read 10 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (8) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Easybee Answering Services as a cost-effective solution that provides excellent value for money. Many reviews emphasize the affordability of their services, with one client noting a monthly investment of $200-250. Feedback indicates that Easybee's pricing aligns well with client budgets while delivering reliable and efficient service. Overall sentiment reflects satisfaction with the balance of cost and quality, reaffirming Easybee's reputation as an economical choice for professional answering services.
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    United States (8) Antigua and Barbuda (1) Canada (1)
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  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Varna, Bulgaria

    Services provided

    10% Call Center Services
    10% Back Office Outsourcing
    10% Content Moderation Services +7
    10% Customer Service Outsourcing
    10% Data Annotation Services
    10% Employer of Record (EOR) Services
    10% PEO/Employee Leasing
    10% Recruiting
    10% Sales Outsourcing
    10% Staffing

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    Customer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.

    See all 20 projects

    Reviews mention Communicative

    Customer Umbrella has received overwhelmingly positive feedback regarding their communication capabilities. Clients consistently highlighted their 'flawless communication' and 'prompt response' to inquiries, which significantly contributed to effective collaboration. For instance, one client noted the team's 'thorough understanding of our requirements and priorities,' while another emphasized their 'dedication to providing outstanding service.' Overall, the sentiment surrounding their communicative approach is highly favorable, showcasing their commitment to client satisfaction and seamless integration into existing workflows.
    • Customer Support Services for Sports Betting & Gambling Firm
      5.0 Mar 3, 2024

      The cooperation between our team and theirs was extremely effective. Communication was flawless, and they had a thorough understanding of our requirements and priorities. Their prompt response to our inquiries, as well as their forward-thinking approach to problem solving, contributed to a successful collaboration.

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    • Back Office Outsourcing for Electronics Manufacturer
      5.0 Feb 28, 2024

      There was a very efficient collaboration between our team and theirs. They showed a thorough awareness of our repair service specifications and client expectations, and communication was easy. We had a successful working relationship because of their prompt reply to our questions and effective handling of scheduling conflicts.

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    • Customer Support Services for Gaming Machines Company
      5.0 Feb 17, 2024

      They have fantastic communication skills and were very aware of our needs and priorities. Working with them was a genuine team effort because they were fast to handle any concerns and receptive to our suggestions.

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    • Back Office Outsourcing for Gaming Company
      5.0 Feb 9, 2024

      The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems. Their team never wavered in their commitment to going above and beyond our expectations, from strategy creation to implementation to continuous support.

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    • Back Office Support for Photo Organization Platform
      5.0 Mar 1, 2024

      Our team and theirs worked together in a very efficient manner. They showed a thorough awareness of our safety and compliance requirements and had flawless communication. We had a successful working relationship because of their prompt response to our questions and proactive problem-solving.

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    3 of 4 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support Outsourcing for Game Development Company

    5.0 — Customer Umbrella provides customer support services for a game development company. The team is in charge of addressing any customer queries and concerns across various platforms (e.g., email, live Read more
    Read 4 Reviews

    Industry Experience

    Customer Umbrella has demonstrated versatility across various industries, including Gambling, Gaming, Manufacturing, Utilities, Retail, and Healthcare. Feedback highlights their strengths in improving customer support efficiency, enhancing operational workflows, and delivering tailored solutions. The overall sentiment is highly positive, with clients praising their adaptability, professionalism, and integration into existing teams. Potential clients in these sectors can expect exceptional service and impactful collaboration when engaging with Customer Umbrella.

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    Select Industry to see insights

    Gaming Design Healthcare Software Gambling Manufacturing Utilities Retail

    View projects from:

    United States (5) Cyprus (2) Germany (2) Canada (1) England (1)
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  • Intellink Logotype

    5.0 6 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    25% Call Center Services
    40% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    Intellink is a versatile outsourcing service provider specializing in customer support, data annotation, and sales expansion. Reviews indicate strong client satisfaction, with positive feedback highlighting their responsiveness and cost-effective solutions. Approximately 80% of reviews commend Intellink's ability to manage projects efficiently, especially in terms of client communication and project delivery. Some clients note room for improvement in language diversity and onboarding processes.

    See all 6 projects

    Industry Experience

    Intellink has worked across various industries, including renewable energy, pharmaceuticals, IT security, and research. Clients commend their responsiveness, efficiency, and ability to handle repetitive tasks effectively, which allows companies to focus on core functions. In the renewable energy sector, they excel in client support, while in pharmaceuticals, their language proficiency aids in expanding export sales. Overall, the sentiment is positive, highlighting Intellink's strong project management and commitment to customer satisfaction, making them a versatile partner.

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    Select Industry to see insights

    Research IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Intellink as offering excellent value for money, often highlighting their responsive service and efficiency. One client noted, 'you get very effective service with a good price,' while another emphasized saving 'about 50% on 1 employee' compared to in-house hiring. Feedback consistently reflects satisfaction with cost-effectiveness, with multiple clients expressing an intention to expand their engagements due to the strong return on investment.
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  • Ec3 Logotype

    4.8 5 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa

    Services provided

    45% Call Center Services
    35% Customer Service Outsourcing
    10% Back Office Outsourcing +2
    5% Direct Marketing
    5% Social Media Marketing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Ec3 is a specialized call center services provider focusing on customer support, inbound and outbound call center activities, and customer care services. Across reviews, 100% of clients commend Ec3's exceptional execution, innovative problem-solving, and personable approach, highlighting their ability to consistently exceed expectations and achieve high conversion and retention rates. Their owner-led management ensures personalized client relationships and outstanding service delivery.

    See all 5 projects

    Reviews mention Innovative

    The reviews indicate a strong sentiment of innovation regarding Ec3's approach to problem-solving. A client highlighted their 'can do attitude' and 'innovative approach' as key differentiators, noting that Ec3 consistently goes above and beyond to support objectives. The integration of systems and proactive communication were also praised, with clients appreciating the team's willingness to offer suggestions and drive business outcomes effectively. Overall, the feedback reflects a positive perception of Ec3's innovative capabilities.
    • Call Center Services for Credit Card Provider
      5.0 Nov 29, 2024

      The can do attitude as well as their innovative approach to solving problems. They are always willing to jump on a call, give suggestions and drive business output.

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    3 of 4 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Credit Card Provider

    5.0 — Ec3 provided call center services for a credit card provider. The team was responsible for contacting leads from different pipelines and converting them into loans. Read more
    Read 4 Reviews

    Industry Experience

    Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.

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    Select Industry to see insights

    Financial services IT Services Energy & natural resources Telecommunications

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.
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  • BitWide Logotype

    5.0 12 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Calgary, Canada

    Services provided

    30% Call Center Services
    30% Sales Outsourcing
    25% Email Marketing +1
    15% Content Writing Services

    Focus Areas

    35% Answering services
    50% Inbound appointment scheduling
    15% Virtual receptionist

    BitWide is a company specializing in outbound call center and telemarketing services, focusing on lead generation and customer engagement. The reviews reflect a positive overall sentiment, with 100% of clients commending their effective communication and adaptability. Notably, 60% of reviewers appreciated their project management and service customization, while 40% highlighted the responsiveness of their team in addressing client needs.

    See all 12 projects

    Reviews mention Hard working

    Clients consistently highlight BitWide's hard-working nature, emphasizing their commitment to project success. One client noted that the entire team, including the CEO, was engaged and willing to adjust tactics as necessary. Despite initial delays, the client acknowledged that the team is now on track, delivering expected metrics. The feedback suggests a strong sentiment of appreciation for BitWide's dedication and responsiveness in meeting project goals.
    • Sales Outsourcing for Digital Marketing Company
      5.0 Nov 2, 2023

      They are trustworthy. Everyone is engaged with this being successful up to and including the CEO. The team is very willing and capable of making edits, adjusting tactics as needed. Easy team to work with.

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    6 of 6 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    LinkedIn & Email Outreach for Web & App Development Company

    5.0 — A web and app development company has hired BitWide to provide cold calling, LinkedIn, and email outreach services. They've provided prospects with quotes and brought in their visions and Read more
    Read 6 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (6) $10,000 to $49,000 (3)

    What Clients Have Said

    Clients consistently praised BitWide for offering good value for cost, with many noting that their pricing fit within budgetary constraints. A President highlighted the company's 'good value for cost,' while a Founder emphasized their 'reasonable pricing.' Overall, the sentiment regarding BitWide's pricing is positive, as clients recognize their affordability relative to the quality of service provided, contributing to successful lead generation and project outcomes.
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    Canada (6) India (1) Russia (1) United States (1)
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  • Sound Telecom Logotype

    4.2 19 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Spokane, WA

    Services provided

    50% Call Center Services
    50% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Sound Telecom is a company specializing in Contact Center Services, providing robust Inbound Call Center and Customer Support Services. Reviews highlight their quick response and professionalism, with 100% of clients noting satisfaction in these areas. However, a small number (approximately 33%) suggest improvements in general customer service. Their pricing structure varies, with clients indicating a preference for its value despite some cost concerns.

    See all 19 projects
    5 of 19 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Sound Telecom Provides Better Customer Service

    5.0 — Read more
    Read 19 Reviews

    Industry Experience

    Sound Telecom has garnered positive feedback within various industries, particularly in business services, real estate, and telecommunications. Clients commend their quick response times, professionalism, and capability to manage high call volumes, enabling businesses to focus on core operations. The overall sentiment across these sectors highlights their expertise in call handling and customer support, making them a suitable partner for organizations seeking reliable outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Other industries Arts, entertainment & music Media Hospitality & leisure Financial services Manufacturing Telecommunications Business services IT Services Information technology Healthcare Real estate Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (12) $10,000 to $49,000 (6)

    What Clients Have Said

    Clients generally perceive Sound Telecom as providing good value for money, with feedback highlighting their effective service delivery. One client noted a flat rate of $500 per week, emphasizing satisfaction with the quality despite limited performance metrics. Another mentioned a monthly contract with a set number of calls, expressing contentment with their investment. While some clients suggested potential improvements in cost-effectiveness, overall sentiment reflects a positive assessment of the company's pricing relative to the services rendered.
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    View projects from:

    Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)
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  • JOYNO INC Logotype

    5.0 3 reviews
    $1,000+
    Undisclosed
    250 - 999
    Lapu-Lapu City, Philippines

    Services provided

    10% Call Center Services
    20% Content Marketing
    20% Email Marketing +4
    20% Social Media Marketing
    10% Back Office Outsourcing
    10% SMS Marketing
    10% Video Marketing

    Focus Areas

    25% Answering services
    50% Inbound appointment scheduling
    25% Virtual receptionist

    JOYNO INC is a digital marketing company praised for its comprehensive services, including content creation and social media marketing. The feedback is overwhelmingly positive, highlighting their high-quality work and effective communication, with 100% of reviewers expressing satisfaction with their engaging company culture and responsive project management.

    See all 3 projects
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Comprehensive Digital Mktg Services for Wellness Company

    5.0 — JOYNO INC provides comprehensive digital marketing services for a wellness company. The team is responsible for creating and posting content on various platforms, including YouTube, Facebook, and Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have consistently praised JOYNO INC for their exceptional value for money and high-quality services. One client noted that they were 'blown away' by the quality of design work relative to cost, even suggesting the company could charge more. Another client emphasized their affordable monthly investment, stating that JOYNO INC exceeds expectations and delivers high-quality work. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and value provided by the company.
    Read All Reviews

    View projects from:

    Philippines (2) United States (1)
    View Profile
  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Lagos, Nigeria

    Services provided

    20% Call Center Services
    15% Corporate Training & Coaching
    15% Recruiting +8
    15% Staffing
    10% Customer Service Outsourcing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    Focus Areas

    45% Answering services
    45% Virtual receptionist
    10% Inbound appointment scheduling

    DelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.

    See all 3 projects
    2 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Process Automation & Optimization for Engineering Company

    5.0 — An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery. Read more
    Read 2 Reviews

    Industry Experience

    DelonApps has demonstrated strong expertise in various industries, including Oil, Gas, and Petrochemical, where they excelled in process automation and optimization, resulting in enhanced productivity and customer satisfaction. In the Information Technology sector, their business process outsourcing and 24/7 customer services have significantly improved operational efficiency and sales for clients. Additionally, they effectively serve the medical field by providing reliable call center solutions. Overall, feedback indicates a positive sentiment towards their affordable, high-quality services across these domains.

    Read All Reviews

    Select Industry to see insights

    Engineering Healthcare Information technology

    Average Project Cost Breakdown

    $10,000 to $49,000 (3)

    What Clients Have Said

    Clients consistently highlight DelonApps' competitive pricing and exceptional value for money. For instance, one client noted that their budget was well accommodated while receiving great service quality. Another client remarked on DelonApps' ability to deliver excellent services at affordable rates, even more competitively priced than options from other countries. Overall, feedback reflects a strong sentiment that DelonApps provides high-quality solutions that align well with client budgets, enhancing their overall satisfaction.
    Read All Reviews

    View projects from:

    United States (2) Nigeria (1)
    View Profile
  • Tech Fi Technologies Logotype

    4.9 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Gurugram, India

    Services provided

    45% Call Center Services
    25% Customer Service Outsourcing
    15% Content Moderation Services +2
    10% Sales Outsourcing
    5% Back Office Outsourcing

    Focus Areas

    45% Answering services
    40% Inbound appointment scheduling
    15% Virtual receptionist

    Tech Fi Technologies is a provider of comprehensive Call Center Services, including Inbound and Outbound Call Center, Telemarketing, and Customer Support Services. The company is praised for its efficiency, cost-effectiveness, and ability to establish rapport across multiple languages. 100% of reviewers highlight their impressive workflow and timely communication, with no areas for improvement noted.

    See all 12 projects

    Reviews mention Knowledgeable

    Clients have expressed a strong sentiment regarding Tech Fi Technologies' knowledgeability, highlighting their subject expertise and patient approach. One client noted, 'Their knowledge of their subject and patience was impressive, achieving clients' satisfaction.' Additionally, the company was chosen for its strong understanding of project requirements and ability to translate client ideas effectively. Overall, feedback indicates a high level of confidence in Tech Fi's capabilities, making them a recommended partner for similar projects.
    • Web Redesign for Software Development Company
      5.0 Oct 27, 2021

      The knowledge of their subject and patience was impressive, achieving clients' satisfaction.

      Read Full Review
    Read All Reviews

    Industry Experience

    Tech Fi Technologies has demonstrated expertise across various sectors, including Legal, Real Estate, and Nonprofit industries. Clients commend their web development capabilities, effective communication, and collaborative approach. Notable strengths include their ability to deliver high-quality, customized websites and lead generation solutions, with positive feedback highlighting their adaptability and timely delivery. Overall sentiment reflects satisfaction in service quality, making them a strong candidate for projects in web design and digital marketing across diverse industries.

    Read All Reviews

    Select Industry to see insights

    Nonprofit Software Legal Healthcare Real estate Consumer Products Human Resources Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (6) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend Tech Fi Technologies for their competitive pricing and overall value for money. One client noted the company's charges were 'fair' and 'not too high and not too low,' while another highlighted their 'high-quality end result' and effective communication. The sentiment across reviews suggests that clients feel they receive excellent service relative to the cost, with many expressing satisfaction and a willingness to recommend the company for future projects.
    Read All Reviews

    View projects from:

    India (5) United States (3)
    View Profile
  • RDI Corporation Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cincinnati, OH

    Services provided

    30% Call Center Services
    25% IT Managed Services
    25% Market Research +2
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    67% Answering services
    33% Inbound appointment scheduling

    RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

    See all 1 projects

    Industry Experience

    RDI Corporation has demonstrated strong expertise in the real estate industry, particularly in property management and development. Clients highlight their effective management of cloud-based network infrastructure, emphasizing their reliable and personalized service. The overall sentiment is highly positive, with clients appreciating their budget-friendly pricing and strong alignment with company values. For potential buyers in the real estate sector, RDI Corporation appears to be a suitable choice for IT management and cloud solutions.

    Read All Reviews

    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed satisfaction with RDI Corporation's pricing, noting it fits well within their budget while offering good value for money. One IT Manager highlighted that RDI's high ratings and cost-effectiveness were key factors in their selection. The company's efficient service and long-term reliability further reinforce the positive sentiment regarding the overall value received from their investment.
    Read All Reviews
    View Profile
  • Physicians Answering Service Logotype

    4.8 8 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Portland, OR

    Services provided

    70% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    80% Answering services
    20% Inbound appointment scheduling

    Physicians Answering Service is a dedicated provider of after-hours contact center services, specializing in handling inbound call center and customer support services for medical and healthcare facilities. The company receives overwhelmingly positive feedback, with clients praising their proactive communication, reliability, and flexibility. Approximately 90% of reviews mention their exceptional customer care services and efficient call handling, highlighting their consistent and personable approach.

    See all 8 projects

    Reviews mention Reliable

    The feedback regarding reliability for Physicians Answering Service indicates a generally positive sentiment. Clients appreciate the consistency and reliability of the service, noting it as 'usually very reliable.' However, there are instances where the service did not fully adhere to specific client instructions, leading to occasional communication lapses. Overall, the sentiment reflects a solid foundation of dependability with room for improvement in adherence to client protocols.
    • Call Center Services for Eye Ophthalmologist
      5.0 Apr 25, 2020

      The workflow between our team and theirs was usually very reliable. The consistency in their service was impressive. However, there were occasions where follow-up actions did not occur as expected, highlighting the importance of maintaining reliability.

      Read Full Review
    Read All Reviews
    6 of 8 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    After Hours Call Support for Pediatric Medical Clinic

    5.0 — Physicians Answering Service provides after-hours phone answering and message forwarding to a pediatric clinic. Their team coordinates with an RN triage service and looks to the client for Read more
    Read 8 Reviews

    Industry Experience

    Physicians Answering Service has demonstrated strong expertise within the healthcare sector, particularly in pediatric, specialty medical, fertility, and hospice services. Clients consistently highlight their responsiveness, reliability, and proactive communication. Feedback indicates that they excel in managing after-hours calls and triaging patient needs effectively. Overall sentiment is highly positive across all sectors, suggesting that organizations seeking dependable and personalized answering services, especially in healthcare, would find a strong match with this provider.

    Read All Reviews

    Select Industry to see insights

    Healthcare Nonprofit

    View projects from:

    Portland, Oregon (6) Hillsboro, Oregon (1) Clackamas, Oregon (1)
    View Profile
  • Helplama Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Walnut, CA

    Services provided

    25% Call Center Services
    75% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Helplama specializes in providing customer support services, including managing communication channels such as emails, live chat, phone, and social media inquiries. The overall feedback highlights their efficiency in improving response times and customer satisfaction, as well as their organized project management and impressive agent retention. The client noted no areas for improvement, indicating high satisfaction with Helplama's services.

    See all 1 projects

    Industry Experience

    Helplama has demonstrated strong expertise in the eCommerce sector, particularly in customer support for digital consumer products. They received positive feedback for their quick response times and effective resolution of customer inquiries, leading to significant improvements in customer satisfaction scores. Their organized processes and dedicated account management were also noted as strengths. Overall, their impact in the eCommerce industry indicates a solid fit for businesses seeking enhanced customer support solutions.

    Read All Reviews

    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with Helplama's value for money, noting efficient service and effective project management. One CEO highlighted the significant improvement in response times and customer satisfaction rates after engaging Helplama, emphasizing their organized approach and dedicated account management. The long-term retention of agents was particularly praised, indicating a strong investment in quality. Overall, clients feel that Helplama delivers excellent service relative to its pricing, with no reported areas for improvement.
    Read All Reviews
    View Profile

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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

  • In-depth client interviews and ratings
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  • Market presence
  • Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SupportYourApp
2 Hugo Inc.
3 Simply Contact
4 Helpware CX
5 Remote CoWorker
6 Fusion CX
7 EverHelp
8 Welsend
9 WOW24-7
10 Big Outsource
11 Blue Valley Marketing
12 Boldr.
13 A-SALES AB
14 1840 & Company
15 XACT

List of the Best Answering Services Companies

  1. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE

    Ability to deliver

    39.4/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    30% Call Center Services
    40% Answering services
    70% Other
    View Profile Visit Website
  3. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Dnipro, Ukraine

    Ability to deliver

    36/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    35% Call Center Services
    100% Answering services
    65% Other
    View Profile Visit Website
  4. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    65% Answering services
    80% Other
    View Profile Visit Website
  5. Remote CoWorker Logotype

    Remote CoWorker

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL

    Ability to deliver

    39/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    10% Call Center Services
    33% Answering services
    90% Other
    View Profile Visit Website
  6. Fusion CX Logotype

    Fusion CX

    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Ability to deliver

    34.2/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    40% Call Center Services
    60% Answering services
    60% Other
    View Profile Visit Website
  7. EverHelp Logotype

    EverHelp

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    36.2/40.0
    20/20 Reviews
    9/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    15% Call Center Services
    55% Answering services
    85% Other
    View Profile Visit Website
  8. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    30% Call Center Services
    70% Answering services
    70% Other
    View Profile Visit Website
  9. WOW24-7 Logotype

    WOW24-7

    $1,000+
    < $25 / hr
    250 - 999
    Afton, WY

    Ability to deliver

    35.2/40.0
    18.6/20 Reviews
    7.1/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    25% Call Center Services
    90% Answering services
    75% Other
    View Profile Visit Website
  10. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    37.5/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    20% Call Center Services
    35% Answering services
    80% Other
    View Profile Visit Website
  11. Blue Valley Marketing Logotype

    Blue Valley Marketing

    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS

    Ability to deliver

    33.8/40.0
    16.4/20 Reviews
    9.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    35% Call Center Services
    45% Answering services
    65% Other
    View Profile Visit Website
  12. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    35.4/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% Call Center Services
    100% Answering services
    85% Other
    View Profile Visit Website
  13. A-SALES AB Logotype

    A-SALES AB

    $1,000+
    $200 - $300 / hr
    50 - 249
    Ed, Sweden

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  14. 1840 & Company Logotype

    1840 & Company

    $10,000+
    < $25 / hr
    250 - 999
    Overland Park, KS

    Ability to deliver

    34.8/40.0
    18/20 Reviews
    8.2/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website
  15. XACT Logotype

    XACT

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL

    Ability to deliver

    35.3/40.0
    16.2/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% Call Center Services
    30% Answering services
    50% Other
    View Profile Visit Website
  16. Hit Rate Solutions Logotype

    Hit Rate Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Chicago, IL

    Ability to deliver

    35/40.0
    16.2/20 Reviews
    9.5/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    45% Call Center Services
    50% Answering services
    55% Other
    View Profile Visit Website
  17. Answering Service Care Logotype

    Answering Service Care

    Undisclosed
    Undisclosed
    50 - 249
    Margate, FL

    Ability to deliver

    32.4/40.0
    15.8/20 Reviews
    7.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    60% Call Center Services
    75% Answering services
    40% Other
    View Profile Visit Website
  19. LimTC Logotype

    LimTC

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    37.8/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  20. Valoris Center Logotype

    Valoris Center

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Ability to deliver

    32.2/40.0
    17/20 Reviews
    8.2/10 Clients & Experience
    7/10 Market Presence

    Service focus

    50% Call Center Services
    57% Answering services
    50% Other
    View Profile Visit Website
  21. Outsource and Save Logotype

    Outsource and Save

    $1,000+
    < $25 / hr
    1,000 - 9,999

    Ability to deliver

    32.2/40.0
    17/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    35% Call Center Services
    45% Answering services
    65% Other
    View Profile Visit Website
  22. HelpSquad Logotype

    HelpSquad

    $1,000+
    < $25 / hr
    250 - 999
    Doylestown, PA

    Ability to deliver

    35.1/40.0
    17.4/20 Reviews
    8.7/10 Clients & Experience
    9/10 Market Presence

    Service focus

    30% Call Center Services
    30% Answering services
    70% Other
    View Profile Visit Website
  23. Intelemark Logotype

    Intelemark

    $1,000+
    < $25 / hr
    50 - 249
    Scottsdale, AZ

    Ability to deliver

    33.9/40.0
    15.8/20 Reviews
    9.7/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    50% Call Center Services
    50% Answering services
    50% Other
    View Profile Visit Website
  24. BPO Hive LLC Logotype

    BPO Hive LLC

    $5,000+
    < $25 / hr
    50 - 249
    Cairo, Egypt

    Ability to deliver

    36.3/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    30% Call Center Services
    45% Answering services
    70% Other
    View Profile Visit Website
  25. Go4customer Logotype

    Go4customer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Noida, India

    Ability to deliver

    31.8/40.0
    16.4/20 Reviews
    7.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    40% Call Center Services
    50% Answering services
    60% Other
    View Profile Visit Website
  27. VSynergize Logotype

    VSynergize

    $1,000+
    < $25 / hr
    1,000 - 9,999

    Ability to deliver

    31.6/40.0
    15/20 Reviews
    9.5/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    40% Call Center Services
    50% Answering services
    60% Other
    View Profile Visit Website
  28. CanadaDirect Logotype

    CanadaDirect

    $10,000+
    < $25 / hr
    250 - 999
    Dorval, Canada

    Ability to deliver

    31.6/40.0
    16.2/20 Reviews
    8.8/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    52% Call Center Services
    100% Answering services
    48% Other
    View Profile Visit Website
  29. Appointment Setter Online Logotype

    Appointment Setter Online

    $1,000+
    Undisclosed
    1,000 - 9,999
    New York, NY

    Ability to deliver

    36.5/40.0
    20/20 Reviews
    10/10 Clients & Experience
    6.5/10 Market Presence

    Service focus

    20% Call Center Services
    15% Answering services
    80% Other
    View Profile Visit Website
  30. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website

Latest Answering Services Articles

See all articles
How to Build a Budget for Call Center Services [With Template] cover image

How to Build a Budget for Call Center Services [With Template]

Updated May 26, 2026
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template
Guide to Call Center Outsourcing cover image

Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
How To Hire a Call Center in 4 Steps cover image

How To Hire a Call Center in 4 Steps

Updated March 24, 2026
Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

Answering Service Company FAQs

Looking for an answering service company but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring an answering service company, from pricing and services to results and red flags.

Clutch evaluates providers that offer professional call-handling support twice a year based on a proprietary methodology. The top answering services companies for Fall 2025 include:

  1. SupportYourApp

  2. Simply Contact

  3. Hugo Inc.

  4. Helpware CX

  5. Remote CoWorker

  6. LimTC

  7. Big Outsource

  8. Blue Valley Marketing

  9. Fusion CX

  10. Welsend

  11. XACT

  12. Boldr.

  13. A-SALES AB

  14. Valoris Center

  15. MarKam Solutions

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