LiveAdmins

BACKGROUND

Introduce your business and what you do there.

I'm the SVP of marketing and customer experience for Sun Valley Solar Solutions. We design and install residential and commercial solar and battery systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LiveAdmins?

We wanted a chat service that wasn't AI-based. Our audience tends to be very turned off when communicating with bots and AI.

SOLUTION

What was the scope of their involvement?

LiveAdmins handles the chat on our website. They qualify residential and commercial solar customers, as well as service customers.

What is the team composition?

I'm not sure.

How did you come to work with LiveAdmins?

Someone referred them to us.

What is the status of this engagement?

We started working with them in 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don't have any specific metrics.

How did LiveAdmins perform from a project management standpoint?

They deliver on time. We communicate via email and phone.

What did you find most impressive about them?

It is impressive to work with real people who answer the phone, are easy to reach, and are very responsive.

Are there any areas they could improve?

No, there aren't any.