Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.
Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
"We consider them an integral and organic part of our company."
- VP Product Management, Video Editing Platform
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$1,000+< $25 / hr1,000 - 9,999Philadelphia, PA
"A great partner with seamless support for our staff and customers."
- VP of Operations & Sales, Buy Auto Parts
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$1,000+< $25 / hr50 - 249Afton, WY
"We are impressed by how much their staff cares about making a difference with their work."
- COO, Monitoring Devices Manufacturer
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$10,000+< $25 / hr250 - 999San Pablo City, Philippines
"I love how much they care about their employees."
- Operations Manager, OpnRoad
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
"Helpware has consistently exceeded expectations even when we have special support needs."
- Project Manager, NIC Virginia
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$1,000+< $25 / hr250 - 999Warszawa, Poland
"Simply Contact agents are very skilled and able to handle even the most difficult tasks."
- Call Center Manager, Government Helpline Center
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$1,000+< $25 / hr10 - 49Rancho Cucamonga, CA
"They had a very effective workflow."
- Director of Operations, Healthy Stuff Online Ltd
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$1,000+< $25 / hr10 - 49Manila, Philippines
"They are passionate, dedicated, and friendly."
- CTO, Tech Company
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$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
"They provide perfect communication and result delivery at every stage of our cooperation."
- Commercial Development Director, Communications Platform
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Undisclosed< $25 / hr1,000 - 9,999Boise, ID
"Everyone in the leadership chain is very gracious, amiable, and highly interested in your success."
- Sr. Manager of Technical Support Operations, Rachio Inc
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$1,000+< $25 / hr50 - 249Berkeley, CA
"The virtual admins provided are highly qualified and have a diverse range of skills."
- CEO, Startup
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$5,000+< $25 / hr50 - 249Makati, Philippines
"They take our business success very seriously, and they track their upselling revenue very closely."
- COO, OneBlade Inc
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UndisclosedUndisclosed10,000+Sacramento, CA
ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for outsourced customer support, content moderation, trust and safety, community management, and…
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$1,000+< $25 / hr50 - 249Durrës, Albania
"The workflow is very effective. We are in constant contact regarding the project."
- CEO, SpotGaming Ltd
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$1,000+< $25 / hr1,000 - 9,999Long Beach, CA
“Enshored's communication style and capabilities are top-notch.”
- Chief of Staff & Head of Operations, Axial
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$5,000+< $25 / hr250 - 999Brandon, FL
"I'm impressed with their ability to adapt to change and keep up with emerging technologies."
- Founder & CEO, Bully Max
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$5,000+$25 - $49 / hr250 - 999Home, KS
"They’re excellent at what they do and have never missed the mark."
- Director of Marketing, W D Hoard Company
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$1,000+< $25 / hr50 - 249Scotch Plains, NJ
"BBC has provided top-quality work."
- CEO, Chalk Gyms
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$1,000+< $25 / hr50 - 249Iași, Romania
"I’ve come so far because of IntelligentBee."
- CEO & Founder, Floca
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$5,000+< $25 / hr250 - 999Kyiv, Ukraine
"The project has been very successful — LimTC truly feels like an extension of our company."
- CEO, SaaS Company
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$1,000+< $25 / hr250 - 999Gilbert, AZ
"Everyone from Unity is cheerful, upbeat, and positive, on all levels."
- General Partner, Inturact Capital
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$50,000+< $25 / hr250 - 999Fort Lauderdale, FL
“APEX Call Centers’ biggest strength is their ability to adapt to our needs and scale their workforce when needed.”
- Founder & CEO, Media Company
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$1,000+< $25 / hr50 - 249Calgary, Canada
“Our team felt a strong sense of urgency and mobilization from them.”
- Senior Director, Sofina Foods Inc.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
"They've been very effective."
- COO, Marketing Technology Consulting Firm
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$1,000+< $25 / hr250 - 999Portland, OR
"Prialto has exceeded my expectations."
- CEO, Commercial Auto Insurance Company
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$1,000+< $25 / hr250 - 999Angeles, Philippines
"We have enjoyed working with Connext and have developed a deep relationship with the company."
- CEO, RedHammer LLC
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
"They are responsive, professional, and dedicated to what they do."
- Law Firm Administrator, United Employees Law Group
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$1,000+< $25 / hr250 - 999Miami Beach, FL
"I'm delighted with their work from end to end."
- Executive, Fintech Company
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$1,000+$25 - $49 / hr250 - 999Orlando, FL
“They’re very interactive and act like a partner for us.”
- Director of Operations, Donna Salyers Fabulous-Furs
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
"We appreciate how AnswerForce thinks outside the box to discover opportunities."
- Founder, E-Commerce Company
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$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
"The Peak Support team writes well and answers customers accurately."
- Customer Experience Manager, Western Rise
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$5,000+$50 - $99 / hr50 - 249New York, NY
"The project was done on time and within budget."
- CEO, Art Retail Company
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$100,000+Undisclosed10,000+Singapore, Singapore
"Every time we asked them to deliver on a task, they did that very well and then also went above and beyond."
- Senior Quality Manager, Tech Company
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$1,000+< $25 / hr250 - 999Overland Park, KS
“They’re like a matchmaker for staff; they provide exactly what we’re looking for.”
- Executive, Startup Incubator & Accelerator
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UndisclosedUndisclosed50 - 249Margate, FL
"Successful execution and great communication are a hallmark of Answering Service Care’s work."
- CFO & Founder, Flores & Foley Roofing
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$1,000+< $25 / hr1,000 - 9,999Davao City, Philippines
"They're distinguished by flexibility, concern to improve the processes, and mindset of quality."
- Senior Manager of Customer Service, Remote Monitoring Co
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$5,000+< $25 / hr1,000 - 9,999T'bilisi, Georgia
''Our project has been perfect, and they've done a great job.''
- CEO, Callanlink
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UndisclosedUndisclosed250 - 999Los Altos, CA
"We're impressed by their thoroughness."
- Practice Manager, Houston Regenerative Therapy
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$1,000+< $25 / hr250 - 999London , United Kingdom
"We're satisfied with their current service so far."
- BPO Manager, GetID
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UndisclosedUndisclosed10 - 49Garden City, NY
"We’re impressed with how professional and even-keeled their representatives are."
- Lead Attorney & Founder, Law Firm
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$1,000+< $25 / hr250 - 999București, Romania
"Valoris Center is a flexible business partner, meaning they can adapt and react to challenges."
- Real Time Operations Supervisor, Glovo
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$1,000+< $25 / hr10 - 49Cairo, Egypt
"Talented and high-quality staffing is provided."
- COO, Real Estate Company
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UndisclosedUndisclosed50 - 249Torreón, Mexico
"Their excellence, professionalism, and commitment have exceeded my highest expectations."
- Owner, Digital Marketing & Web Development Company
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UndisclosedUndisclosed250 - 999Portland, OR
“LEX Reception is well-worth the money. You’re going to get a higher ROI.”
- Attorney, Reeves Lavallee, PC
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$1,000+< $25 / hr50 - 249Portland, OR
"TechSpeed Inc had a very thorough delivery process."
- Former VP of Marketing, SaaS Business Mgmt. Provider
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
"We're impressed with their flexibility, customer-centric approach, and teamwork."
- Founder, Accordion Group
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$1,000+$25 - $49 / hr10 - 49Calgary, Canada
"We have had great success working with the Virtual Gurus."
- Customer Support Lead, Online Marketplace
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Undisclosed< $25 / hr10 - 49Plano, TX
"Truly a professional team that exceeded our expectations!"
- Operations Manager, D4 Construction Services
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$1,000+< $25 / hr50 - 249Petaling Jaya, Malaysia
"Their integrity, integration, and Innovation were impressive."
- CEO, SEAbizs
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Undisclosed< $25 / hr50 - 249Portland, OR
"Availability and communication are their team’s most impressive qualities."
- CEO, Innovative Financial Capital Solutions Inc
The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.
When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.
The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.
Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.
Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.
It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.