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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

  • LimTC

    LimTC

    Your Vision. Our Solution.

    $5,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine
    Service Focus

    "The project has been very successful — LimTC truly feels like an extension of our company."

    • CEO, SaaS Company
  • Unity Communications

    Unity Communications

    An award winning global BPO based in the USA

    $1,000+
    < $25 / hr
    250 - 999
    Gilbert, AZ
    Service Focus

    "Everyone from Unity is cheerful, upbeat, and positive, on all levels."

    • General Partner, Inturact Capital
  • APEX Call Centers

    APEX Call Centers

    #1 Award Winning Onshore & Nearshore Call Centers

    $50,000+
    < $25 / hr
    250 - 999
    Fort Lauderdale, FL
    Service Focus

    “APEX Call Centers’ biggest strength is their ability to adapt to our needs and scale their workforce when needed.”

    • Founder & CEO, Media Company
  • SureCall

    SureCall

    Doing Good With Every Call!

    $1,000+
    < $25 / hr
    50 - 249
    Calgary, Canada
    Service Focus

    “Our team felt a strong sense of urgency and mobilization from them.”

    • Senior Director, Sofina Foods Inc.
  • Callbox

    Callbox

    LEAD MANAGEMENT SOLUTIONS

    Undisclosed
    Undisclosed
    250 - 999
    Los Angeles, CA
    Service Focus

    "They've been very effective."

    • COO, Marketing Technology Consulting Firm
  • Prialto

    Prialto

    Managed Virtual Executive Assistants for Teams

    $1,000+
    < $25 / hr
    250 - 999
    Portland, OR
    Service Focus

    "Prialto has exceeded my expectations."

    • CEO, Commercial Auto Insurance Company
  • Connext

    Connext

    Business Process Outsourcing

    $1,000+
    < $25 / hr
    250 - 999
    Angeles, Philippines
    Service Focus

    "We have enjoyed working with Connext and have developed a deep relationship with the company."

    • CEO, RedHammer LLC
  • Remote CoWorker

    Remote CoWorker

    Award-Winning Outsourcing Services

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL
    Service Focus

    "They are responsive, professional, and dedicated to what they do."

    • Law Firm Administrator, United Employees Law Group
  • UAM

    UAM

    We Drive Efficiency To Enable Business Outcomes

    $1,000+
    < $25 / hr
    250 - 999
    Miami Beach, FL
    Service Focus

    "I'm delighted with their work from end to end."

    • Executive, Fintech Company
  • XACT

    XACT

    An Organic Extension of your Customer Experience.

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL
    Service Focus

    “They’re very interactive and act like a partner for us.”

    • Director of Operations, Donna Salyers Fabulous-Furs
  • AnswerForce

    AnswerForce

    Answer every call, win more business

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Portland, OR
    Service Focus

    "We appreciate how AnswerForce thinks outside the box to discover opportunities."

    • Founder, E-Commerce Company
  • Peak Support

    Peak Support

    CUSTOMER SERVICE AND BUSINESS PROCESS OUTSOURCING

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Cambridge, MA
    Service Focus

    "The Peak Support team writes well and answers customers accurately."

    • Customer Experience Manager, Western Rise
  • WiserBrand

    WiserBrand

    From Analysis to Transformation

    $5,000+
    $50 - $99 / hr
    50 - 249
    New York, NY
    Service Focus

    "The project was done on time and within budget."

    • CEO, Art Retail Company
  • TDCX

    TDCX

    Award-Winning Digital Economy Enabler

    $100,000+
    Undisclosed
    10,000+
    Singapore, Singapore
    Service Focus

    "Every time we asked them to deliver on a task, they did that very well and then also went above and beyond."

    • Senior Quality Manager, Tech Company
  • 1840 & Company

    1840 & Company

    Hire Global Vetted Talent & Teams in 150 Countries

    $1,000+
    < $25 / hr
    250 - 999
    Overland Park, KS
    Service Focus

    “They’re like a matchmaker for staff; they provide exactly what we’re looking for.”

    • Executive, Startup Incubator & Accelerator
  • Undisclosed
    Undisclosed
    50 - 249
    Margate, FL
    Service Focus

    "Successful execution and great communication are a hallmark of Answering Service Care’s work."

    • CFO & Founder, Flores & Foley Roofing
  • six eleven global services

    six eleven global services

    quality work, quality experience

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Davao City, Philippines
    Service Focus

    "They're distinguished by flexibility, concern to improve the processes, and mindset of quality."

    • Senior Manager of Customer Service, Remote Monitoring Co
  • Again Again Agency

    Again Again Agency

    Continuous Operational Efficiency Enhancement

    $5,000+
    < $25 / hr
    1,000 - 9,999
    T'bilisi, Georgia
    Service Focus

    ''Our project has been perfect, and they've done a great job.''

    • CEO, Callanlink
  • Smith.ai

    Smith.ai

    24/7 live agents for phone, chat & SMS

    Undisclosed
    Undisclosed
    250 - 999
    Los Altos, CA
    Service Focus

    "We're impressed by their thoroughness."

    • Practice Manager, Houston Regenerative Therapy
  • OWORKERS

    OWORKERS

    MULTILINGUAL BPO SERVICES / DATA & CONTENT

    $1,000+
    < $25 / hr
    250 - 999
    London , United Kingdom
    Service Focus

    "We're satisfied with their current service so far."

    • BPO Manager, GetID
  • Go Answer

    Go Answer

    Never Miss An Opportunity with Go Answer

    Undisclosed
    Undisclosed
    10 - 49
    Garden City, NY
    Service Focus

    "We’re impressed with how professional and even-keeled their representatives are."

    • Lead Attorney & Founder, Law Firm
  • Valoris Center

    Valoris Center

    MULTILINGUAL OUTSOURCING SOLUTIONS PROVIDER

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania
    Service Focus

    "Valoris Center is a flexible business partner, meaning they can adapt and react to challenges."

    • Real Time Operations Supervisor, Glovo
  • BPO Hive LLC

    BPO Hive LLC

    Outsourcing Solutions made easy!

    $1,000+
    < $25 / hr
    10 - 49
    Cairo, Egypt
    Service Focus

    "Talented and high-quality staffing is provided."

    • COO, Real Estate Company
  • Remote Team Solutions

    Remote Team Solutions

    Building Great Teams for Great Companies

    Undisclosed
    Undisclosed
    50 - 249
    Torreón, Mexico
    Service Focus

    "Their excellence, professionalism, and commitment have exceeded my highest expectations."

    • Owner, Digital Marketing & Web Development Company
  • LEX Reception

    LEX Reception

    We handle your calls so you can focus on your firm

    Undisclosed
    Undisclosed
    250 - 999
    Portland, OR
    Service Focus

    “LEX Reception is well-worth the money. You’re going to get a higher ROI.”

    • Attorney, Reeves Lavallee, PC
  • TECHSPEED INC

    TECHSPEED INC

    TechSpeed Inc: Pioneering AI-Driven BPO Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Portland, OR
    Service Focus

    "TechSpeed Inc had a very thorough delivery process."

    • Former VP of Marketing, SaaS Business Mgmt. Provider
  • ASL BPO

    ASL BPO

    Business Process Outsourcing Firm

    $1,000+
    < $25 / hr
    50 - 249
    Dhaka, Bangladesh
    Service Focus

    "We're impressed with their flexibility, customer-centric approach, and teamwork."

    • Founder, Accordion Group
  • Virtual Gurus

    Virtual Gurus

    Find reliable remote talent, fast.

    $1,000+
    $25 - $49 / hr
    10 - 49
    Calgary, Canada
    Service Focus

    "We have had great success working with the Virtual Gurus."

    • Customer Support Lead, Online Marketplace
  • OverDrive Services

    OverDrive Services

    Get the support you need with Overdrive Services

    Undisclosed
    < $25 / hr
    10 - 49
    Plano, TX
    Service Focus

    "Truly a professional team that exceeded our expectations!"

    • Operations Manager, D4 Construction Services
  • SummitNext Technologies Sdn. Bhd.

    SummitNext Technologies Sdn. Bhd.

    BPO for High Growth Companies

    $1,000+
    < $25 / hr
    50 - 249
    Petaling Jaya, Malaysia
    Service Focus

    "Their integrity, integration, and Innovation were impressive."

    • CEO, SEAbizs
  • HelloSells

    HelloSells

    24/7 Lead Capture and Answering Service

    Undisclosed
    < $25 / hr
    50 - 249
    Portland, OR
    Service Focus

    "Availability and communication are their team’s most impressive qualities."

    • CEO, Innovative Financial Capital Solutions Inc

Let our team find the right match for you.

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Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

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