Every business wants to keep their customers happy. Having a great relationship with your customers helps unlock many opportunities and benefits. Exceptional customer support is important to showing consumers how much you prioritize them, helping build positive relationships.
Customer support is the proactive and ongoing process of assisting customers. Everything from order processing to managing helpdesk systems, customer support aims to help consumers solve whatever issues they have with the business, product, or service.
Essentially, customer support services fall under the massive umbrella of business process outsourcing. These service providers are composed of teams and specialists who are dedicated to providing efficient help, advice, and assistance to customers in need. Let’s break down the three main services offered by full-service customer support outsourcing companies:
When selecting the right service provider for customer support, there are other key factors to keep in mind to ensure your success. Businesses need to carefully assess each factor to narrow down the options and identify the perfect partner for their needs.
The entire process of customer support requires extensive knowledge of the product and industry. While it’s possible to train them, working with a company that already has experience in your specific market is a great leg up. As you search for a good agency, check their portfolios and case studies to see their track record. Their client reviews can also give better insights into their understanding of your business model or market.
Good customer support services cover all the possible grounds, not just phone and email. Different customers have their preferred channel or communication method to contact their business. It’s crucial to look for a partner that offers all the support channels you need like multichannel and omnichannel support.
Customer support services need specialized technologies to streamline processes, track customer interactions, and store invaluable records. Discuss with prospective service providers what technologies they use. Given the sensitive nature of business and customer data, it’s crucial that those technologies meet strict security standards. Check if the tools also help improve operational efficiency such as automated ticketing systems and modern Interactive voice response (IVR) systems.
Customer support projects aren’t a one-off deal; they’re medium to long-term investments that require proper budgeting to ensure their financial viability. Understanding what pricing model — whether that’s per ticket, per agent, per call, or per hour — will help you better allocate resources and match with the right company.
Incompatibility can be a headache for your business and customers, leading to misunderstandings and inconsistencies. Finding a good service provider that aligns with your company’s culture is massively important, especially since harmonious partnerships require collaboration and communication compatibility.
Customer support is all about making sure customers have a great experience with your company, helping resolve whatever issues they may encounter. Just as there are different types of concerns, there are also different types of customer support services aimed at resolving them. Here are vital customer support expertise you should be knowledgeable about as you search for the right service provider:
1. How do you ensure your team matches our brand’s voice?
Consistency is crucial for every business, especially when it comes to customer experiences and communication. By asking what their approach is to ensuring consistency in brand voice, you gain a strong understanding of their process for learning and adapting to your brand. A good answer to this question should give you insights into how they follow brand guidelines and study your marketing and sales strategies.
2. Can you walk us through your onboarding and training process for new agents?
The biggest challenge in starting and scaling customer support teams is the onboarding and training process. Poorly trained customer support agents can lead to headaches like dissatisfied customers, inefficient work, and miscommunication. Structured and thorough training for agents helps ensure their success, equipping them with the skills and knowledge needed to offer top-notch service.
3. How long are your average projects?
The average project length of a service provider is a great indicator of their flexibility, performance, and reliability. Businesses will stay with a service provider if they’re doing a great job at providing customer support services.
Their answer shouldn’t just focus on the length of their partnership but also on how they’re able to scale with them throughout the years. Additionally, if you only need short to medium-term customer support services, make sure to be upfront with that.
4. What are your security policies protecting your clients’ sensitive business and consumer data?
Strict security policies are a must when hiring a customer support service provider. Since these teams handle sensitive information such as proprietary business information, personal customer data, and financial transitions, ensure the company’s security policies comply with relevant regulations and laws.
Their answer should outline their data protection policies and security measures. You can also ask follow-up questions like what systems or technologies they use for security and what activities they conduct to proactively protect sensitive data.
Working with a top-notch customer support outsourcing company is a great way for businesses to ensure customers are well taken care of without worrying about setting up and scaling internal infrastructure themselves.
The average cost of customer support projects reviewed on Clutch range anywhere from $10,000 – $49,000. Most customer support outsourcing companies listed on the platform change between $25 – $49 per hour.
Customer support is a crucial investment and should be given careful thought when budgeting. It’s worth noting that different pricing models may or may not work for your business needs. Be mindful and learn which pricing model brings more advantages to your company.
Moreover, several elements impact the total price tag of the partnership. You need to understand elements such as level of expertise, number of agents working, and communication channels to gauge how much you’ll be spending.
Experience is a great asset for any customer support service provider. Elements such as regulatory environment, market dynamics, and customer preferences make each industry or niche unique. Extensive experience can help service providers tailor their strategies and solutions to ensure customer support efforts succeed.
For the business services world, customer support outsourcing is focused more on interacting with business owners and key decision-makers. Projects often include solutions such as technical support and omnichannel customer support to help take care of client issues and concerns. Managing B2B relationships requires an in-depth understanding of the business and providing quick resolution.
Security is a high priority for financial services providers looking to outsource customer support solutions. The industry itself is complex and is governed by strict regulations dealing with sensitive financial records. There are also subfields in the financial industry — banking, insurance, and investment just to name a few — each with their own regulations, jargon, and intricacies.
The medical and healthcare field is also another industry that requires strict compliance with regulations and ethics. Hospitals, telemedicine providers, pharmaceuticals, and clinics need exceptional customer support to improve patient experience. They rely on customer support for resolving billing issues, helping provide and answer questions and appointment scheduling. Experienced companies in this field approach customer support with more empathy due to the sensitivity of health-related cases and concerns.
In the information technology realm, customer support services focus on providing efficient technical assistance to customers. Many IT service providers rely on customer support outsourcing companies to handle concerns such as troubleshooting and resolving errors, requiring agents to have a high level of technical fluency.
Order-related issues are the main focus of customer support services in the eCommerce space. They serve as a crucial touchpoint for customers, whether that’s issues with the product, processing orders and payments, or asking for more information about the products. In this space, customer support outsourcing companies apply quick and accessible omnichannel solutions, especially in a highly competitive marketplace.
As for the consumer products & services space, most customer support services deal with end users rather than businesses. These companies handle concerns such as warranties, product inquiries, replacement requests, and customer complaints. Agents are trained to have an in-depth understanding of the company’s product lines and services. They apply a customer-centric approach to ensure high customer satisfaction.
When hiring and working with a customer support outsourcing company, it’s paramount to keep a close eye on key performance indicators (KPIs) to ensure that their work aligns with your business objectives. Continuously evaluating their work will help you maintain exceptional customer satisfaction.
Here are some essential customer support KPIs to monitor:
If you’re looking for a good customer support outsourcing company, you can assess them by reading more of their client testimonials and ratings. Check their reviews for key points like their efficiency and professionalism. Find out if their previous clients have issues with them about contract compliance or data security.
Browse through Clutch’s data-driven directory to find and connect with the ideal customer support partner for your business. Search for a service provider that meets your needs and understands your goals to unlock the benefits of customer support services.
Clutch is a trusted B2B marketplace that provides in-depth client reviews that help companies like you find the right service provider. Each Clutch profile showcases portfolio items, case studies, and more information about a customer support outsourcing company’s services.
Clutch’s team collects reviews through phone or a comprehensive online form before sorting them based on recency and quality, which factors into a company’s presence on directories. Take your time reading through verified reviews on Clutch to confidently choose the right app marketing agency.
Clutch empowers better business decisions as the leading marketplace of B2B service providers. Our in-depth and verified client reviews detail each project from start to finish, helping businesses looking to procure services, narrow down their list of potential business partners quickly and confidently.
With access to information such as how much a service provider charges for their services, how they communicate, and the results of the project, you can feel confident that you’ve found the right software development company for your project.
The verification process seeks to establish proof of connection between the reviewer and their own organization, as well as the collaboration they’re reviewing. By verifying the identity of the reviewer and confirming their connection to the project, Clutch is able to confirm that there is no conflict of interest and that the project took place. Buyers can easily identify verified reviews by the check mark in the bottom right corner of the review card. You can learn more about the review verification process here.
Customer support outsourcing companies on Clutch are highly skilled and vetted. They have necessary credentials such as HubSpot Help Desk Certification, COPC’s Client Services Certification, and CSIA’s Maximizing the Customer Experience Certification. Their specialization extends to different channels, industries, and strategies.
In addition to review rating, you can view awards, portfolio of past work and clients and industry recognitions. Clutch verification also provides an additional layer of data to help you make the right purchasing decision which goes into business details and payment and legal filings. If you found a business on Clutch, you can feel confident in your B2B purchasing decision.
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Boldr. is a Customer Service BPO company specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their efficient project management, with a 100% satisfaction rate in meeting deadlines. Clients commend their adaptability, resulting in increased CSAT ratings and significant cost savings. While hiring time could improve, their low attrition rates and personalized support are highly praised.
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SupportYourApp is a Customer Support Outsourcing company specializing in providing efficient and professional customer service BPO solutions across various industries. Reviews highlight their consistent professionalism, with 100% of reviewers noting their adaptability and proactive communication. Clients commend their ability to enhance customer satisfaction and retention, with 86% of reviews mentioning increased customer satisfaction scores.
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Hugo is a distinguished Customer Service BPO and Customer Support Outsourcing provider, acclaimed for its efficient management of customer support and back-office operations across various industries. With 100% of reviews highlighting their adaptability and seamless integration into client operations, they have excelled in reducing response times and optimizing support systems, achieving notable outcomes like a 40% reduction in supplier onboarding time and a 50% decrease in support tickets.
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PartnerHero is a Customer Support Outsourcing company providing services such as internal field operations support, client support, and asset management administration. Clients commend the company for its strong alignment with their values and its ability to adapt to changing client needs, with 100% positive feedback on their commitment to customer satisfaction.
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2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.
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SureCall is a Customer Service BPO specializing in Call Center Outsourcing, catering primarily to overflow call volume needs. Their clients appreciate the company's flexibility and cultural alignment, with 100% of reviewers noting satisfactory service delivery and no areas for improvement.
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Unity Communications specializes in Customer Service Outsourcing services, offering robust solutions like Call Center Outsourcing and Customer Care Outsourcing. Across reviews, 90% of clients commend their professionalism, efficiency, and ability to align with business goals. While some note areas for improvement in transition processes, 80% praise Unity Communications for their responsiveness and ability to integrate seamlessly with clients' operations.
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Simply Contact is a customer service outsourcing company specializing in customer support services such as call center solutions and remote customer care. Reviews indicate a high level of satisfaction, with over 90% of clients praising their efficiency, adaptability, and seamless integration with client systems. Notably, 75% of reviewers highlight their ability to quickly train agents and deliver multilingual support, enhancing client satisfaction and operational efficiency.
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Wing Assistant is a Customer Support Outsourcing (CSO) company providing remote customer care and administrative support services. Reviews highlight their responsiveness, efficiency, and exceptional project management, with a 100% satisfaction rate in completing tasks on time. Approximately 40% of reviewers commend Wing Assistant for enhancing operational efficiency and improving client communication.
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Enshored is a Customer Support Outsourcing company specializing in back office support and frontline customer service. Reviewers consistently praise Enshored's proactive project management and ability to tailor services to specific needs, achieving a service level agreement fulfillment rate of over 90%. No areas for improvement were noted, underscoring a high level of client satisfaction.
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TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.
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IntelligentBee is a Customer Support Outsourcing company specializing in customer service BPO and remote customer care. Across their reviews, 100% of clients highlight their commitment to improving response times and customer satisfaction. Their professional approach and effective project management are consistently praised, with no significant areas for improvement noted.
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Experts Helping Businesses is a call center service provider renowned for its exceptional customer service and industry expertise. All feedback received highlights their proficiency, with 100% of reviews expressing satisfaction and no negative comments. Their project management is highly regarded, facilitated by ongoing communication, indicating a well-coordinated collaboration.
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SureCall is a Customer Service BPO specializing in Call Center Outsourcing, catering primarily to overflow call volume needs. Their clients appreciate the company's flexibility and cultural alignment, with 100% of reviewers noting satisfactory service delivery and no areas for improvement.
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Hugo is a distinguished Customer Service BPO and Customer Support Outsourcing provider, acclaimed for its efficient management of customer support and back-office operations across various industries. With 100% of reviews highlighting their adaptability and seamless integration into client operations, they have excelled in reducing response times and optimizing support systems, achieving notable outcomes like a 40% reduction in supplier onboarding time and a 50% decrease in support tickets.
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Helpware is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company has received overwhelmingly positive feedback, with clients praising their professionalism, adaptability, and effective remote customer care services. Approximately 100% of reviewers highlight Helpware's excellent client interaction and project management, while no significant areas for improvement are noted.
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Helpware is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company has received overwhelmingly positive feedback, with clients praising their professionalism, adaptability, and effective remote customer care services. Approximately 100% of reviewers highlight Helpware's excellent client interaction and project management, while no significant areas for improvement are noted.
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Select VoiceCom is a Customer Service BPO specializing in Customer Support Outsourcing, delivering exceptional call center solutions. Their reviews consistently emphasize high-quality service, effective communication, and cultural alignment, with 100% positive feedback on responsiveness and adaptability. Clients appreciate their commitment to quality control and proactive problem-solving, highlighting their comprehensive and reliable support services.
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HelpSquad is a Customer Support Outsourcing company that provides services including live chat, virtual assistant, and call center solutions. The reviews indicate a strong satisfaction rate, with approximately 100% positive feedback highlighting their professionalism, timeliness, and responsiveness. Notably, clients consistently commend their ability to enhance customer engagement and streamline business processes effectively.
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Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center solutions, and customer service outsourcing. Reviews highlight their strong project management skills, consistent on-time delivery, and proactive communication, with 100% positive feedback on their service efficiency and reliability. Notably, 67% of reviews emphasize their value for cost and seamless onboarding processes.
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2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.
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Prialto is a Customer Service BPO providing remote administrative and customer support services. Their reviews highlight a strong commitment to client success, with approximately 90% of feedback being positive. Clients laud their proactive communication, integration into company culture, and ability to manage tasks efficiently. Many reviewers appreciate their seamless onboarding process and high level of service, particularly in executive and scheduling support.
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Remote CoWorker is a Customer Service BPO offering outsourced customer support and call center solutions tailored to various industries. They are praised for effective project management, with 100% of reviewers noting timely delivery and adaptability to client needs. Their strong candidate pool and personalized approach to client requirements are consistently highlighted as impressive by reviewers.
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Kyanon Digital is a versatile technology solutions provider specializing in web and app development, e-commerce, and digital transformation. Across various reviews, this company consistently receives positive feedback, with approximately 90% of clients highlighting their responsiveness, collaborative project management, and alignment with business objectives. Multiple reviewers appreciate their innovative approach and ability to deliver projects within budget and on time.
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HelpSquad is a Customer Support Outsourcing company that provides services including live chat, virtual assistant, and call center solutions. The reviews indicate a strong satisfaction rate, with approximately 100% positive feedback highlighting their professionalism, timeliness, and responsiveness. Notably, clients consistently commend their ability to enhance customer engagement and streamline business processes effectively.
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Salesupply is a Customer Service Outsourcing (CSO) and Call Center Outsourcing company that specializes in providing multilingual customer support services and fulfillment solutions across Europe and other international markets. Overall, 100% of reviewers express satisfaction with their services, highlighting their professionalism, timely delivery, and ability to adapt to clients' evolving needs, with 60% specifically noting their impressive customer-focused approach and employee engagement.
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Callbox is a lead generation and sales support company specializing in B2B services such as pipeline generation, appointment setting, and database management. The reviews indicate overwhelmingly positive feedback, with over 90% of clients praising their ability to deliver high-quality leads and effective project management. Notably, 70% of reviewers highlight Callbox's responsiveness and adaptability, underscoring its reputation for reliable and client-focused service.
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XACT is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviews indicate a 90% satisfaction rate, highlighting their adaptive program design and bilingual support. While praised for responsiveness and problem-solving, 20% of feedback suggests improvement in internal documentation and technological integration. Overall, XACT is valued for efficiency and client-specific customization.
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1840 & Company is a Customer Service BPO specializing in Customer Support Outsourcing with a team that effectively manages chat, email, and phone support channels. Reviews highlight their impressive flexibility and responsiveness, consistently achieving a 96% customer satisfaction rate and maintaining quick response times. Clients praise their cultural fit and cost-effective services, reflecting a strong alignment with their business needs.
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UAM, a business process outsourcing (BPO) service provider, specializes in administrative support, CRM management, and lead generation, offering services like data entry, bookkeeping, and customer assistance. Their reviews reveal a 100% satisfaction rate, highlighting their strong communication, proactive approach, and seamless integration into client teams. Approximately 35% of reviewers emphasize their effective project management and training processes, with no significant areas noted for improvement.
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Booth & Partners is a customer service BPO company specializing in Customer Support Outsourcing and Remote Customer Care. With a 90% customer satisfaction rating and consistent positive feedback, clients commend their proactive, professional approach, and ability to integrate seamlessly into existing teams. They are particularly noted for their efficiency, cultural compatibility, and the high standard of their agents, with no notable negative feedback reported.
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Saucal is a web development company specializing in WooCommerce and WordPress solutions. They have received overwhelmingly positive feedback, with approximately 100% of reviewers praising their expertise, responsiveness, and effective project management. Clients consistently highlight their ability to enhance website performance and solve complex technical challenges, resulting in increased conversions and customer satisfaction. Saucal is commended for being a reliable partner and valued for their knowledgeable and communicative team.
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SummitNext is a Customer Service BPO specializing in Customer Support Outsourcing and community management. Their reviews highlight a proactive approach and a "can-do" attitude, with 100% positive feedback emphasizing their cultural alignment and value for cost. Clients appreciate their 24/7 social listening capabilities and timely, accurate reporting.
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Valoris Center is a Customer Service BPO specializing in Call Center Outsourcing and Customer Support Services. With consistently high ratings, they are praised for their proactive and professional approach, achieving up to 80% contact and success rates. While their adaptability and comprehensive reporting are commendable, some challenges were noted in personnel turnover. Overall, they were well-received, with most feedback highlighting their proactive approach and alignment with client values.
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Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center solutions, and customer service outsourcing. Reviews highlight their strong project management skills, consistent on-time delivery, and proactive communication, with 100% positive feedback on their service efficiency and reliability. Notably, 67% of reviews emphasize their value for cost and seamless onboarding processes.
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MarKam Solutions is a Customer Service Outsourcing company specializing in Customer Support Services and Call Center Solutions. Across multiple reviews, clients highlight their ability to significantly improve operational efficiency and customer satisfaction, with NPS scores rising and cost reductions of up to 35%. Approximately 100% of reviewers commend their industry knowledge and prompt, structured project management.
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Smith.ai is a Customer Support Outsourcing company specializing in handling calls and scheduling consultations for various businesses, including law firms and air conditioning services. With approximately 75% positive feedback, clients commend their professional service, seamless call management, and integration capabilities. However, concerns about cancellation procedures and refund policies were noted by some users.
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Remote Team Solutions is a recruitment and staffing agency specializing in providing tailored solutions to increase manpower and fill critical positions for various industries. With 100% positive feedback across reviews, clients commend their exceptional responsiveness, cultural fit, and ability to exceed expectations. Approximately 80% of reviewers highlight the company's commitment to understanding client needs and delivering above and beyond service.
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Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.
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Sharkhelpers is a recruitment and HR services company specializing in sourcing and onboarding skilled professionals across various industries, such as operations, sales, and administrative roles. They have received overwhelmingly positive feedback, with approximately 100% of clients expressing satisfaction with their attentive customer service, responsiveness, and successful recruitment outcomes. A recurring theme among reviews is their ability to align candidates with clients' specific requirements and company cultures.
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Cloudstaff specializes in providing offshore staffing solutions, helping companies enhance operational efficiencies and scale their teams across various domains such as finance, loan processing, and sales. Feedback from clients is overwhelmingly positive, highlighting Cloudstaff's commitment to employee engagement and strong customer support. Approximately 90% of reviewers praise their proactive account management and recruitment process, suggesting minor improvements in streamlined systems and skill assessments for hiring.
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FlairsTech is a Customer Service BPO and Call Center Solutions provider, excelling in Customer Support Outsourcing. They are highly regarded for their flexibility, alignment with client values, and innovative culture, with over 97% customer satisfaction reported by one reviewer. Most reviews emphasize their strong adaptability and rapid resource deployment, while a few suggest improvements in retaining quality development talent.
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TECHSPEED INC offers comprehensive Customer Service Outsourcing (CSO) services, including data mining, data entry, web research, and data processing. The reviews highlight the company's efficiency, reliability, and thoroughness, with notable success in targeting and expanding customer bases across diverse demographics. Clients particularly appreciate TECHSPEED INC's speed and effectiveness in reaching new and youthful demographics.
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Virtual Gurus is a Customer Support Outsourcing company offering remote administrative and customer care services. Reviews indicate a mixed performance, with one client praising a 40-60% reduction in administrative hours, while another reported unmet objectives and poor communication. Approximately 50% of reviews mention positive outcomes regarding their virtual assistants' effectiveness.
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Relay Human Cloud is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. Their reviews highlight seamless integration with existing teams, enhanced productivity, and significant labor cost reductions. Impressively, 100% of reviewers praise their ability to double daily productive hours and improve tenant satisfaction, with no areas for improvement noted.
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Sourcefit is a business process outsourcing (BPO) company that offers a variety of services, including call center management, HR functions, QA testing, and office space provision. Reviews highlight Sourcefit's commendable culture fit, cost-effectiveness, and responsive project management. Approximately 80% of clients reported satisfaction, praising their proactive communication and ability to align with company values, while some noted room for improvement in pre-notification of changes.
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SPLACE BPO is a Customer Service BPO specializing in Customer Care Outsourcing and Call Center Solutions. They excel in managing chat volumes and customer interactions, with notable strengths in culture, efficiency, and responsiveness. Approximately 100% of reviewers highlight their attentiveness and timely delivery, although some mention a need for improved early communication.
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Cloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings.
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LEVIEV'S is a Customer Support Outsourcing company that specializes in providing comprehensive customer service solutions, including technical assistance and customer relationship management. Their reviews reflect a high level of satisfaction, with a noted 10% increase in customer satisfaction scores and a 50% reduction in response times. Clients appreciate their proactive approach and timely project management, highlighting their adaptability and commitment to client goals.
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Blue Valley Marketing specializes in Customer Service Outsourcing and lead generation services, demonstrating a remarkable ability to adapt strategies to client-specific needs. With a 100% positive feedback rate, clients highlight their effective project management and significant outcomes, such as a 20% increase in sales income and a 60% rise in qualified leads.
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Connext is a business outsourcing company specializing in transaction management, business processing, and recruitment of highly skilled candidates. Across reviews, clients praise Connext for their efficiency, professionalism, and ability to tailor services to specific needs, leading to improved business growth and client satisfaction. Approximately 100% of reviews highlight Connext's reliability and commitment to building long-term partnerships.
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Go Answer is an answering service company offering inbound call handling, chat support, and customer service solutions. The reviews reflect a high satisfaction rate, with clients noting enhanced professionalism and reliability—over 80% of reviews highlight responsiveness and quality of service. Many clients report significant cost savings, with several indicating reduced expenses by up to 66%. Areas for improvement include expanded bilingual capabilities and training transparency.
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Mercatus is a lead generation and digital marketing company specializing in services such as cold calling, LinkedIn outreach, and strategic campaign management. Reviews reflect diverse experiences: approximately 70% of feedback highlights effective communication, responsiveness, and professionalism. However, some reviews indicate challenges in targeting specific industries effectively, particularly in the luxury fashion sector. Overall, clients appreciate Mercatus's organizational skills and their ability to adapt strategies to client needs.
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Hit Rate Solutions is a customer service BPO company specializing in outsourced customer support and call center solutions. Reviews indicate a high level of client satisfaction, with 100% positive feedback highlighting their responsive project management and cost-effectiveness. Clients commend their tailored support and efficient communication, though some suggest expanding CRM capabilities to enhance services further.
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SupportZebra is a Customer Support Outsourcing company excelling in Call Center Solutions and Customer Service BPO. They consistently receive high customer satisfaction scores and have significantly reduced response times to a quarter of previous levels. With a supportive culture and seamless integration into client organizations, 100% of feedback praises their responsive, high-standard service.
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six eleven global services is a Customer Support Outsourcing company offering Call Center Solutions and Customer Service BPO. Reviews reveal that clients appreciate their strong alignment with company values, cost-effectiveness, and responsive service. With a consistent 90% CSAT score and high praise for efficient communication, 66% of reviewers noted the impressive quality of support, suggesting areas for potential improvement in team size and independent management.
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