Top Customer Support Outsourcing Companies
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Services provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
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$1,000+< $25 / hr50 - 249Portland, OR
Services provided
See all 18 projectsTECHSPEED INC is a Customer Service BPO that provides Remote Customer Care and Data Entry services with a focus on high accuracy and timely delivery. Reviews highlight their effective project management and proactive communication, with 100% of feedback being positive, emphasizing their customer-first mindset and efficiency.
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$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Services provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
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$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Services provided
See all 27 projectsSimply Contact is a specialized Customer Support Outsourcing company that provides comprehensive Call Center Solutions, emphasizing Customer Service BPO and multi-channel support. With consistent high ratings, 100% of reviewers highlight their efficient project management and adaptability, citing improvements in customer satisfaction and response times by up to 40%. The company excels in providing tailored Customer Support Services across various industries.
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$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Services provided
See all 46 projectsUnity Communications is a Customer Service Outsourcing (CSO) provider specializing in remote customer care and business process outsourcing (BPO) services. The company receives overwhelmingly positive feedback, with clients praising their professionalism, responsiveness, and the seamless integration of their skilled agents into existing workflows. Approximately 90% of reviewers emphasize the company's ability to deliver tasks on time and align with client values, although a few suggest refining candidate searches for better alignment with specific needs.
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$1,000+< $25 / hr50 - 249Berkeley, CA
Services provided
See all 36 projectsWing Assistant is a company offering Customer Support Outsourcing services, providing virtual assistant solutions tailored to various business needs. While 78% of reviewers praise their seamless integration, professionalism, and enhanced efficiency, there are concerns about the vetting process and task completion quality, accounting for approximately 22% of the feedback. Despite challenges, their cost-effective and proactive approach is noted as a key strength.
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$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Services provided
See all 11 projectsEnshored is a Customer Service BPO specializing in Customer Support Outsourcing and back-office operations. The company is praised for its tailored solutions, delivering services such as data entry and customer service with over 90% SLA compliance. Clients appreciate Enshored’s proactive project management and independence, with no significant areas for improvement noted in reviews.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Services provided
See all 25 projectsBooth, a Customer Service BPO company, specializes in Customer Support Outsourcing, Call Center Solutions, and Remote Customer Care. Reviews highlight their professionalism, responsiveness, and cultural alignment with clients, leading to high customer satisfaction and staff retention rates. Notably, over 90% of reviewers commend their ability to integrate seamlessly with existing teams and tailor solutions to meet unique business needs.
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UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Services provided
See all 128 projectsCallbox is a lead generation and marketing services company that offers account-based marketing and demand generation solutions. They have received overwhelmingly positive feedback, with approximately 90% of reviewers highlighting their effective lead generation and strategic alignment capabilities. Notably, over 80% of clients praise their project management and adaptability, while a small number suggest improvements in lead quality consistency.
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$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Services provided
See all 4 projectsOWORKERS is a business process outsourcing company specializing in data management, catalog management, and content moderation services. Across multiple reviews, clients highlight their effective project management, quick problem-solving abilities, and high-quality service delivery, with improvements in performance metrics such as error rates and monitoring coverage. About 75% of feedback emphasizes their strong communication and value for cost, while areas for improvement often mention the need for better team management and proactive updates.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Services provided
See all 88 projectsSupportYourApp, a premier Customer Support Outsourcing provider, is highly praised for its adaptability, proactive communication, and consistently high-quality service delivery. Approximately 80% of reviews highlight their flexibility and seamless integration with clients' operations. While 10% of feedback indicates areas for improvement in ownership and accountability, the majority reports exceptional customer satisfaction and operational excellence.
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$1,000+< $25 / hr250 - 999Portland, OR
Services provided
See all 45 projectsPrialto is a Customer Service Outsourcing (CSO) company offering executive support, administrative assistance, and customer service. They consistently receive high praise, with 100% of reviews highlighting their timely delivery and strong communication. Clients commend their proactive approach, seamless integration, and value for cost, though some suggest improvement in platform integration. Positive reviews underscore Prialto's service-oriented culture and commitment to client success.
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$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Services provided
See all 7 projectsSalesupply is a Customer Service BPO specializing in Customer Support Outsourcing across various markets, offering services like multilingual customer service and logistics solutions. Reviewers highlight their strong project management, responsiveness, and ability to customize solutions, with an emphasis on operational efficiency and customer satisfaction. Approximately 100% of reviews are positive, praising their professional service and tailored customer care.
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Services provided
See all 213 projectsRemote CoWorker is a customer service outsourcing company specializing in providing virtual assistants and call center solutions for diverse industries. Reviews indicate a high level of satisfaction, with 100% of the feedback highlighting their effective communication, professional demeanor, and tailored solutions. Clients appreciate their budget-friendly pricing, seamless onboarding process, and proactive project management, contributing to improved operational efficiency and customer service BPO.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
Services provided
See all 35 projectsUassist.ME is a Customer Support Services company specializing in Customer Service BPO and Remote Customer Care solutions. Reviewers highlight their effectiveness in reducing hold times and improving customer satisfaction scores, with a 28% reduction in dropped calls. Clients commend Uassist.ME for their professional communication and reliable problem-solving, with no areas for improvement noted.
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$50,000+< $25 / hr1,000 - 9,999Montréal, Canada
Services provided
See all 11 projectsFlairsTech is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Across multiple reviews, clients highlight their adaptability, cultural alignment, and effective project management. Approximately 97% of customer satisfaction scores were consistently high, and flexibility in scaling resources was frequently praised. Some initial challenges were noted, but these were resolved over time, demonstrating FlairsTech's commitment to continuous improvement.
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$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Services provided
See all 13 projectsSureCall Contact Centers specializes in Call Center Outsourcing and Remote Customer Care, offering solutions for overflow call volume management. The company is praised for its flexibility, culture, and consistent service delivery, with 100% of reviewers noting their satisfaction with measurable outcomes such as ASA and AHT. No areas for improvement were identified.
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$1,000+< $25 / hr250 - 999București, Romania
Services provided
See all 15 projectsValoris Center is a customer service BPO company offering comprehensive call center solutions, including customer support outsourcing and technical support. Reviews indicate high satisfaction, with an 80% success rate in new customer campaigns and a 92% customer satisfaction rating. Clients commend their responsiveness, adherence to timelines, and alignment with company values, though some noted areas for improvement, such as personnel turnover.
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UndisclosedUndisclosed250 - 999
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See all 96 projectsSmith.ai is a Customer Service Outsourcing company that provides call center solutions and customer support services. The reviews indicate an 80% satisfaction rate, highlighting their efficiency, professional communication, and seamless integration with client systems. While praised for their detailed call notes and responsive service, one negative review points out challenges with service cancellation.
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Undisclosed< $25 / hr250 - 999West Hollywood, CA
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See all 7 projectsVirtual Coworker is a company specializing in providing virtual assistant services for administrative, operational, and bookkeeping tasks. Across multiple reviews, clients commend their professionalism, efficiency, and responsive communication. Approximately 80% of reviews highlight their ability to improve workflow and productivity, while a small percentage suggest enhancements in the onboarding process and proactive communication. Overall, Virtual Coworker receives positive feedback for delivering quality and reliable support.
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UndisclosedUndisclosed10 - 49King of Prussia, PA
Services provided
See all 51 projectsSpecialty Answering Service is a Customer Service Outsourcing provider offering call center solutions to manage customer inquiries and support requests. Reviews reveal a 100% satisfaction rate, highlighting their prompt, professional service and cost-effective solutions. Clients consistently praise their ability to handle after-hours calls and customize operator scripts, enhancing customer care outsourcing efforts.
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UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
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See all 68 projectsMyOutDesk is a Customer Support Outsourcing company specializing in Customer Care Outsourcing, Administrative Support, and Remote Customer Care. Reviews indicate high satisfaction, with 85% of clients highlighting exceptional project management and timely service delivery. Clients particularly appreciate the professionalism, work ethic, and effective communication of MyOutDesk's team members.
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$10,000+< $25 / hr250 - 999Overland Park, KS
Services provided
See all 17 projects1840 & Company is a Customer Service Outsourcing firm specializing in recruiting and managing skilled offshore customer support teams. Reviewers consistently praise their professionalism, responsiveness, and commitment to client satisfaction. With a 96% CSAT and impressive response times, 1840 & Company excels in meeting client KPIs and providing tailored call center solutions, solidifying their reputation as a dependable Customer Service BPO provider.
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$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Services provided
See all 9 projectsMarKam Solutions is a Customer Service BPO, specializing in outsourcing customer support and operational efficiency. The company has consistently received positive feedback for its adaptability, professional project management, and ability to offer cost-effective solutions, with 100% of reviewers mentioning satisfaction with their tailored services and commitment to exceeding expectations.
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$1,000+$25 - $49 / hr1,000 - 9,999Montréal, Canada
Services provided
See all 6 projectsContactPoint 360 is a Customer Service BPO and outsourcing company specializing in call center solutions and remote customer care. The reviews reflect an overwhelmingly positive response, with significant improvements in response times and customer satisfaction mentioned by all clients. Approximately 100% of reviewers commend their adaptability and seamless integration, likening their service to an internal team. Some suggest enhanced reporting detail would add further value.
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UndisclosedUndisclosed250 - 999Torreón, Mexico
Services provided
See all 24 projectsRemote Team Solutions specializes in Customer Service Outsourcing, providing comprehensive customer support and business process outsourcing services. The company receives overwhelmingly positive feedback, with clients highlighting their professionalism, integrity, and the trust they inspire. Notably, 100% of reviewers commend their culture fit and value for cost, while 90% emphasize successful outcomes such as improved customer retention and profitability.
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$1,000+< $25 / hr50 - 249Chicago, IL
Services provided
See all 18 projectsHit Rate Solutions is a Customer Service BPO specializing in outsourced customer support, call center solutions, and customer care outsourcing. Reviews indicate a 100% positive feedback rate, with clients praising their responsiveness, tailored support, and efficient project management. Notably, 67% of reviewers highlight the excellent value for cost and alignment with company values.
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$1,000+< $25 / hr1,000 - 9,999Davao City, Philippines
Services provided
See all 13 projectsSixEleven Global Services and Solutions, Inc. is a Customer Service BPO specializing in Customer Support Services and Call Center Outsourcing. Reviews highlight their ability to adjust to client needs and deliver tasks promptly, with 100% citing impressive responsiveness. With a focus on cost-effective solutions, they boast a 90% customer satisfaction score, although there is room for independent management improvement.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
Services provided
See all 5 projectsROI CX Solutions, a company specializing in Customer Support Outsourcing services, has received overwhelmingly positive feedback. They demonstrated an excellent culture fit and responsiveness, with 100% of reviewers noting improved outcomes and better communication since new leadership was established. Their effective project management and reliable service were consistently highlighted by clients.
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$1,000+< $25 / hr50 - 249Dipolog City, Philippines
Services provided
See all 20 projectsOBI Services is a Customer Service BPO specializing in Customer Support Outsourcing, providing multilingual 24/7 assistance and enhancing customer service operations. Across their reviews, 100% of clients praised their proactive communication and alignment with company values, with measurable improvements like a 40% reduction in response times and a 30% decrease in support errors.
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$1,000+< $25 / hr50 - 249Mentor, OH
Services provided
See all 5 projectsVer-A-Fast is a Customer Support Outsourcing company specializing in Call Center Solutions and Customer Service BPO. The reviews highlight their proficiency in handling customer interactions, with an 85% service level goal consistently met. Clients appreciate their low turnover and customizable programs, contributing to high satisfaction and successful project outcomes.
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UndisclosedUndisclosed1,000 - 9,999Quezon City, Philippines
Services provided
See all 12 projectsOutsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.
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$1,000+< $25 / hr50 - 249Cerritos, CA
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See all 8 projectsHire Live Support Inc is a Customer Support Outsourcing company that provides comprehensive customer service solutions, including email, live chat, phone support, and technical support. With a focus on rapid response times and high customer satisfaction, the company maintains average response times under 60 seconds and satisfaction scores above 90%. Feedback highlights their professionalism and ability to seamlessly integrate with client operations, with 100% of reviewers praising their effectiveness and value.
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$1,000+< $25 / hr50 - 249Kingston, Jamaica
Services provided
See all 8 projectsvlbpo cx is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is praised for its professionalism, outstanding support, and flexibility, with 100% positive feedback highlighting their seamless integration with clients’ cultures and commitment to quality. Approximately 50% of reviews emphasize their ability to scale efficiently and improve customer satisfaction scores.
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$10,000+< $25 / hr1,000 - 9,999Wrocław, Poland
Services provided
See all 23 projectsCCIG Group is a Customer Service BPO offering outsourced customer support, call center solutions, and comprehensive customer care outsourcing services. The reviews highlight exceptional flexibility, with 100% of reviewers noting their ability to adapt quickly to changes and meet short-term demands. Their project management and service delivery consistently meet or exceed expectations, with 95% of reviewers expressing satisfaction.
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$5,000+< $25 / hr1,000 - 9,999New York, NY
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See all 5 projectsHoratio is a Customer Service Outsourcing (CSO) company that excels in providing comprehensive customer support solutions. With over 90% positive feedback, clients commend Horatio for their exceptional project management, responsiveness, and ability to seamlessly integrate as an extension of internal teams. Horatio's services have led to significant improvements in customer satisfaction metrics, such as CSAT and SLA, across various industries.
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$250,000+< $25 / hr1,000 - 9,999București, Romania
Services provided
See all 5 projectsConectys is a Customer Service BPO specializing in multilingual customer support and call center solutions. Reviews highlight their timely, responsive communication and effective project management, with 100% of reviewers commending their prompt delivery and ownership. Some suggest improvements in automation and quicker backfilling of key roles, indicating a focus on continuous enhancement.
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$1,000+< $25 / hr250 - 999Princeton, NJ
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See all 35 projectsExpertCallers is a customer service outsourcing company providing comprehensive call center solutions tailored to enhance client communication and lead management. Across reviews, 100% of clients highlighted their professionalism and efficiency, with nearly 80% commending their fast response times and proactive communication. Clients appreciate their adaptability, with some noting a 40% increase in business growth post-collaboration.
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$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
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See all 38 projectsThe Hour - Back Office and Virtual Assistant Services is a Customer Service BPO company offering outsourced customer support and back-office solutions. Reviews highlight their professionalism, strong integration into client workflows, and efficiency in enhancing operational processes. Approximately 100% of the feedback is positive, with 83% of reviewers emphasizing responsive communication and timely delivery.
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$5,000+< $25 / hr1,000 - 9,999Johannesburg, South Africa
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See all 3 projectsAfrishore BPO is a Customer Service BPO that excels in outsourced customer support, demonstrating exceptional client retention and satisfaction. The company is praised for its warm, friendly staff and alignment with client values, achieving 100% client retention and receiving positive client feedback. Their responsiveness and adaptability to project needs are noteworthy.
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$10,000+$25 - $49 / hr50 - 249Parque Campolim, Brazil
Services provided
See all 17 projectsMind Group is a versatile software development company that excels in creating custom digital platforms across various industries, including e-commerce, marketplaces, and specialized digital solutions. Reviews indicate a 100% positive feedback rate, with consistent praise for their technical expertise, project management, and ability to transform complex concepts into user-friendly digital experiences. Approximately 80% of reviewers highlighted their proactive approach and commitment to understanding client needs.
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$1,000+< $25 / hr10 - 49North Miami Beach, FL
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See all 16 projectsCloudTask is a Customer Service BPO that excels in Customer Engagement and Call Center Solutions. The company receives overwhelmingly positive feedback for its professionalism and market understanding, with 95% of reviewers praising their sales strategy and execution. Clients commend CloudTask for their timely delivery and project management capabilities, often noting their attentiveness and effective communication.
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Undisclosed< $25 / hr50 - 249Berlin, MD
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See all 7 projects20four7VA is a Customer Service BPO specializing in providing skilled virtual assistants with strong communication and customer support capabilities. Reviewers highlight their excellent customer support and timely project management, with 90% of feedback being positive. The company is praised for its seamless integration and responsive communication with clients.
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$1,000+< $25 / hr250 - 999Gondia, India
Services provided
See all 18 projectsStaffCloud Services Pvt Ltd offers Customer Support Outsourcing and Call Center Solutions. The company is highly regarded, achieving a CSAT of 80+ and reducing a client's ticket backlog from 1,200 to 250 in two months. Reviews highlight their reliable, polite, and driven staff, with no significant areas for improvement noted across clients.
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$1,000+< $25 / hr250 - 999Scottsdale, AZ
Services provided
See all 9 projectsRemote Raven is a Customer Support Outsourcing company specializing in providing pre-vetted, college-graduate virtual assistants across various business functions, including customer relations and administrative support. Their services receive overwhelmingly positive feedback, with 100% of reviewers highlighting their exceptional project management and proactive support, resulting in significant time savings and increased operational efficiency.
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$1,000+< $25 / hr10 - 49Kolkata, India
Services provided
See all 11 projectsStaybright Design Private Limited is a Customer Service BPO specializing in outsourced customer support services, including 24/7 inquiry response and resolution through multiple channels. The company received overwhelmingly positive feedback, with improved customer satisfaction ratings by 25% and retention rates by 12%. Their exceptional project management and commitment to continuous improvement impressed clients significantly.
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Undisclosed< $25 / hr10 - 49Pune, India
Services provided
See all 7 projectsStrong Vision Data Processing is a data management company that specializes in data entry, PDF redaction, and data conversion services. Their clients consistently praise their timeliness, accuracy, and cost-effectiveness, with 100% of reviewers highlighting impressive project management and communication skills. The company is commended for delivering high-quality work that meets specific client needs efficiently.
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UndisclosedUndisclosed50 - 249Sandton, South Africa
Services provided
See all 13 projectsVA Connect is a Customer Support Outsourcing company specializing in Customer Service BPO and Remote Customer Care. They have consistently impressed clients with their effective customer service and business growth strategies. One client highlighted a notable relationship with their team, contributing to the successful expansion of their business. Approximately 100% of reviewers cite positive collaboration with their staff.
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$1,000+$50 - $99 / hr10 - 49Bishop's Stortford, England
Services provided
See all 3 projectsGenmar (UK) Ltd is an IT services company specializing in cybersecurity certifications and seamless telecommunications migrations. They consistently receive high ratings for their excellent project management and communication skills, with 100% of reviewers highlighting their prompt responses and professionalism. Feedback is overwhelmingly positive, with no areas for improvement mentioned by any clients.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
33.5/40.016.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.3/40.019.2/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
34.3/40.020/20 Reviews9.5/10 Clients & Experience4.8/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34/40.019.6/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
32.5/40.015.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32.3/40.017/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32/40.018.6/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.9/40.015.8/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
31.9/40.017.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
36.2/40.019/20 Reviews10/10 Clients & Experience7.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
32.1/40.016.8/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
30.9/40.020/20 Reviews4.6/10 Clients & Experience6.3/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.3/40.018.6/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.5/40.015.8/20 Reviews9.7/10 Clients & Experience5/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
30.4/40.016.2/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
30/40.016.6/20 Reviews9.8/10 Clients & Experience3.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
30/40.017.2/20 Reviews9.8/10 Clients & Experience3/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30/40.016.6/20 Reviews7.9/10 Clients & Experience5.4/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
29.9/40.015.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
29.8/40.016.8/20 Reviews10/10 Clients & Experience3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32/40.018.4/20 Reviews9.7/10 Clients & Experience3.9/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
29.6/40.017/20 Reviews9.6/10 Clients & Experience3/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?