- 1 of 2 Customer Service Outsourcing reviews are 5 stars
- 1 new review for Customer Service Outsourcing in past 6 months
- $1,000,000 – $9,999,999 avg. project cost
Customer Service Outsourcing PROJECT HIGHLIGHT
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Every business wants to keep their customers happy. Having a great relationship with your customers helps unlock many opportunities and benefits. Exceptional customer support is important to showing consumers how much you prioritize them, helping build positive relationships.
Customer support is the proactive and ongoing process of assisting customers. Everything from order processing to managing helpdesk systems, customer support aims to help consumers solve whatever issues they have with the business, product, or service.
Essentially, customer support services fall under the massive umbrella of business process outsourcing. These service providers are composed of teams and specialists who are dedicated to providing efficient help, advice, and assistance to customers in need. Let’s break down the three main services offered by full-service customer support outsourcing companies:
When selecting the right service provider for customer support, there are other key factors to keep in mind to ensure your success. Businesses need to carefully assess each factor to narrow down the options and identify the perfect partner for their needs.
The entire process of customer support requires extensive knowledge of the product and industry. While it’s possible to train them, working with a company that already has experience in your specific market is a great leg up. As you search for a good agency, check their portfolios and case studies to see their track record. Their client reviews can also give better insights into their understanding of your business model or market.
Good customer support services cover all the possible grounds, not just phone and email. Different customers have their preferred channel or communication method to contact their business. It’s crucial to look for a partner that offers all the support channels you need like multichannel and omnichannel support.
Customer support services need specialized technologies to streamline processes, track customer interactions, and store invaluable records. Discuss with prospective service providers what technologies they use. Given the sensitive nature of business and customer data, it’s crucial that those technologies meet strict security standards. Check if the tools also help improve operational efficiency such as automated ticketing systems and modern Interactive voice response (IVR) systems.
Customer support projects aren’t a one-off deal; they’re medium to long-term investments that require proper budgeting to ensure their financial viability. Understanding what pricing model — whether that’s per ticket, per agent, per call, or per hour — will help you better allocate resources and match with the right company.
Incompatibility can be a headache for your business and customers, leading to misunderstandings and inconsistencies. Finding a good service provider that aligns with your company’s culture is massively important, especially since harmonious partnerships require collaboration and communication compatibility.
Customer support is all about making sure customers have a great experience with your company, helping resolve whatever issues they may encounter. Just as there are different types of concerns, there are also different types of customer support services aimed at resolving them. Here are vital customer support expertise you should be knowledgeable about as you search for the right service provider:
1. How do you ensure your team matches our brand’s voice?
Consistency is crucial for every business, especially when it comes to customer experiences and communication. By asking what their approach is to ensuring consistency in brand voice, you gain a strong understanding of their process for learning and adapting to your brand. A good answer to this question should give you insights into how they follow brand guidelines and study your marketing and sales strategies.
2. Can you walk us through your onboarding and training process for new agents?
The biggest challenge in starting and scaling customer support teams is the onboarding and training process. Poorly trained customer support agents can lead to headaches like dissatisfied customers, inefficient work, and miscommunication. Structured and thorough training for agents helps ensure their success, equipping them with the skills and knowledge needed to offer top-notch service.
3. How long are your average projects?
The average project length of a service provider is a great indicator of their flexibility, performance, and reliability. Businesses will stay with a service provider if they’re doing a great job at providing customer support services.
Their answer shouldn’t just focus on the length of their partnership but also on how they’re able to scale with them throughout the years. Additionally, if you only need short to medium-term customer support services, make sure to be upfront with that.
4. What are your security policies protecting your clients’ sensitive business and consumer data?
Strict security policies are a must when hiring a customer support service provider. Since these teams handle sensitive information such as proprietary business information, personal customer data, and financial transitions, ensure the company’s security policies comply with relevant regulations and laws.
Their answer should outline their data protection policies and security measures. You can also ask follow-up questions like what systems or technologies they use for security and what activities they conduct to proactively protect sensitive data.
Working with a top-notch customer support outsourcing company is a great way for businesses to ensure customers are well taken care of without worrying about setting up and scaling internal infrastructure themselves.
The average cost of customer support projects reviewed on Clutch range anywhere from $10,000 – $49,000. Most customer support outsourcing companies listed on the platform change between $25 – $49 per hour.
Customer support is a crucial investment and should be given careful thought when budgeting. It’s worth noting that different pricing models may or may not work for your business needs. Be mindful and learn which pricing model brings more advantages to your company.
Moreover, several elements impact the total price tag of the partnership. You need to understand elements such as level of expertise, number of agents working, and communication channels to gauge how much you’ll be spending.
Experience is a great asset for any customer support service provider. Elements such as regulatory environment, market dynamics, and customer preferences make each industry or niche unique. Extensive experience can help service providers tailor their strategies and solutions to ensure customer support efforts succeed.
For the business services world, customer support outsourcing is focused more on interacting with business owners and key decision-makers. Projects often include solutions such as technical support and omnichannel customer support to help take care of client issues and concerns. Managing B2B relationships requires an in-depth understanding of the business and providing quick resolution.
Security is a high priority for financial services providers looking to outsource customer support solutions. The industry itself is complex and is governed by strict regulations dealing with sensitive financial records. There are also subfields in the financial industry — banking, insurance, and investment just to name a few — each with their own regulations, jargon, and intricacies.
The medical and healthcare field is also another industry that requires strict compliance with regulations and ethics. Hospitals, telemedicine providers, pharmaceuticals, and clinics need exceptional customer support to improve patient experience. They rely on customer support for resolving billing issues, helping provide and answer questions and appointment scheduling. Experienced companies in this field approach customer support with more empathy due to the sensitivity of health-related cases and concerns.
In the information technology realm, customer support services focus on providing efficient technical assistance to customers. Many IT service providers rely on customer support outsourcing companies to handle concerns such as troubleshooting and resolving errors, requiring agents to have a high level of technical fluency.
Order-related issues are the main focus of customer support services in the eCommerce space. They serve as a crucial touchpoint for customers, whether that’s issues with the product, processing orders and payments, or asking for more information about the products. In this space, customer support outsourcing companies apply quick and accessible omnichannel solutions, especially in a highly competitive marketplace.
As for the consumer products & services space, most customer support services deal with end users rather than businesses. These companies handle concerns such as warranties, product inquiries, replacement requests, and customer complaints. Agents are trained to have an in-depth understanding of the company’s product lines and services. They apply a customer-centric approach to ensure high customer satisfaction.
When hiring and working with a customer support outsourcing company, it’s paramount to keep a close eye on key performance indicators (KPIs) to ensure that their work aligns with your business objectives. Continuously evaluating their work will help you maintain exceptional customer satisfaction.
Here are some essential customer support KPIs to monitor:
If you’re looking for a good customer support outsourcing company, you can assess them by reading more of their client testimonials and ratings. Check their reviews for key points like their efficiency and professionalism. Find out if their previous clients have issues with them about contract compliance or data security.
Browse through Clutch’s data-driven directory to find and connect with the ideal customer support partner for your business. Search for a service provider that meets your needs and understands your goals to unlock the benefits of customer support services.
Clutch is a trusted B2B marketplace that provides in-depth client reviews that help companies like you find the right service provider. Each Clutch profile showcases portfolio items, case studies, and more information about a customer support outsourcing company’s services.
Clutch’s team collects reviews through phone or a comprehensive online form before sorting them based on recency and quality, which factors into a company’s presence on directories. Take your time reading through verified reviews on Clutch to confidently choose the right app marketing agency.
Clutch empowers better business decisions as the leading marketplace of B2B service providers. Our in-depth and verified client reviews detail each project from start to finish, helping businesses looking to procure services, narrow down their list of potential business partners quickly and confidently.
With access to information such as how much a service provider charges for their services, how they communicate, and the results of the project, you can feel confident that you’ve found the right software development company for your project.
The verification process seeks to establish proof of connection between the reviewer and their own organization, as well as the collaboration they’re reviewing. By verifying the identity of the reviewer and confirming their connection to the project, Clutch is able to confirm that there is no conflict of interest and that the project took place. Buyers can easily identify verified reviews by the check mark in the bottom right corner of the review card. You can learn more about the review verification process here.
Customer support outsourcing companies on Clutch are highly skilled and vetted. They have necessary credentials such as HubSpot Help Desk Certification, COPC’s Client Services Certification, and CSIA’s Maximizing the Customer Experience Certification. Their specialization extends to different channels, industries, and strategies.
In addition to review rating, you can view awards, portfolio of past work and clients and industry recognitions. Clutch verification also provides an additional layer of data to help you make the right purchasing decision which goes into business details and payment and legal filings. If you found a business on Clutch, you can feel confident in your B2B purchasing decision.
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Boldr. is a Customer Service BPO company specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their efficient project management, with a 100% satisfaction rate in meeting deadlines. Clients commend their adaptability, resulting in increased CSAT ratings and significant cost savings. While hiring time could improve, their low attrition rates and personalized support are highly praised.
Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
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Client feedback on Boldr highlights a strong sentiment regarding cost-effectiveness and overall value for money. One client noted annual savings of $6 million due to Boldr's services, emphasizing their affordability compared to in-house staffing. Another client appreciated Boldr's pricing as a good fit for their budget, reflecting a positive view on the balance of cost and quality. Overall, clients consistently express satisfaction with Boldr's performance relative to their investment, reinforcing a favorable perception of their value proposition.
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More responsive than most other service providers
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SupportYourApp is a Customer Support Outsourcing company specializing in providing efficient and professional customer service BPO solutions across various industries. Reviews highlight their consistent professionalism, with 100% of reviewers noting their adaptability and proactive communication. Clients commend their ability to enhance customer satisfaction and retention, with 86% of reviews mentioning increased customer satisfaction scores.
The feedback regarding SupportYourApp's ease of collaboration is overwhelmingly positive. Clients have consistently noted their team's flexibility and communication skills, with one client remarking that working with them is 'always a pleasure.' Another client emphasized the seamless workflow, stating they 'put 100% of trust in SYA,' which enhanced productivity. Overall, clients appreciate the company's commitment to understanding their needs and adapting to challenges, affirming that there are no significant areas for improvement.
Very effective. Working with SupportYourApp as a whole and with our team in particular is always a pleasure. We were impressed with their communication skills and empathy towards the customers.
We put 100% of our trust in SYA so it has been so easy to work with them and our work became more productive because we don't have to be worried about the customers' inquiries.
All team members were very easy to work with and always looked for ways to address all questions and concerns in a flexible manner even if they did not fit their existing practices well.
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Customer Service Outsourcing PROJECT HIGHLIGHT
4.0 — SupportYourApp provides customer support services for a baggage solutions company. The team is responsible for handling the client's incoming tickets from passengers using EBT. Read more
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In the past six months, clients have praised SupportYourApp for their professional setup and adaptability in customer support roles, noting faster response rates as a measurable outcome. A recent review highlighted their good value for cost and effective project management, with all deliverables being met on time. Overall sentiment remains positive, with no significant areas for improvement identified by clients at this time.
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More responsive than most other service providers
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Hugo is a distinguished Customer Service BPO and Customer Support Outsourcing provider, acclaimed for its efficient management of customer support and back-office operations across various industries. With 100% of reviews highlighting their adaptability and seamless integration into client operations, they have excelled in reducing response times and optimizing support systems, achieving notable outcomes like a 40% reduction in supplier onboarding time and a 50% decrease in support tickets.
Overall, clients consistently highlight Hugo's ease of collaboration, noting their approachability and responsiveness. One client emphasized that the team was 'easy, fast, and streamlined,' while another remarked on their 'incredibly easy and fun' working relationship. Such feedback underscores a strong sentiment of satisfaction regarding communication and project management, with clients appreciating the team's organized approach and commitment to understanding project needs.
They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. Easy, fast, and streamlined. People there know what they’re doing, and they’re just really nice people to work with.
They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. The team knows what they’re doing, and they're really easy to work with.
From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect. Overall it’s been easy to work with Hugo.
Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity.
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Clients consistently commend the company's value for money, highlighting its cost-effectiveness compared to in-house solutions. One client noted 'good value for cost' when selecting Hugo, while another emphasized an '80% improvement in efficiency' through outsourcing. Overall sentiment reflects satisfaction with pricing, as many reviews mention a strong alignment between service quality and cost, positioning Hugo as a favorable choice for companies seeking reliable outsourcing solutions.
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Recent client feedback highlights Hugo Inc.'s exceptional performance in scaling global customer experience infrastructure and streamlining partner integration. A financial services CMO noted a significant reduction in partner integration time and improved customer satisfaction metrics, including a Net Promoter Score increase from 52 to 78. Clients appreciate the team's efficiency, flexibility, and proactive approach to customer success, with no significant areas for improvement identified. Overall sentiment is highly positive, showcasing Hugo Inc. as a valuable partner.
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PartnerHero is a Customer Support Outsourcing company providing services such as internal field operations support, client support, and asset management administration. Clients commend the company for its strong alignment with their values and its ability to adapt to changing client needs, with 100% positive feedback on their commitment to customer satisfaction.
Clients consistently express high satisfaction with PartnerHero's collaborative approach, highlighting their team members as professional, friendly, and effective. One client noted, "Working with everyone in the team is a joy," and emphasized the team's incredible attitude. The seamless integration of PartnerHero into the client's operations fosters a sense of partnership, with feedback indicating they are viewed as a genuine extension of the client's team. Overall, the sentiment reflects strong appreciation for their team-oriented service.
Attitude across all members of the team is incredible. We love working with them and see them as a genuine part of our team. No, they are honestly an incredible partner, and wider team to work with.
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Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
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Clients consistently highlight PartnerHero's competitive pricing and value for money. One client noted that PartnerHero's pricing aligned well with their budget, while another emphasized their affordability and thoroughness. A director from Submittable mentioned spending over $1 million, yet expressed satisfaction with the high-quality service received. Overall, the sentiment reflects that clients appreciate PartnerHero's cost-effectiveness and the significant return on investment through efficient and professional service delivery.
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2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.
The sentiment regarding 2ndOffice's dedication is overwhelmingly positive. Clients have highlighted their 'outstanding management and internal support,' noting their responsiveness and commitment to customer needs. One client emphasized the 'people and their commitment' as a unique aspect of the service. Additionally, they expressed a desire to have involved 2ndOffice in their operations sooner, indicating a strong appreciation for their dedicated approach.
Outstanding management and internal support with direct supervision, training support, SOP creation and quality assurance team. They were responsive and executed everything perfectly. Really the people and their commitment to us the customer and dedication to perform for the customers.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — 2ndOffice handles Amazon returns and financial information using NetSuite for an omnichannel retailer. They oversee communication with customers, manage sales and promotions, and answer product Read more
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Clients have expressed positive sentiments regarding 2ndOffice's cost and value for money. One COO noted their selection was influenced by 'good value for cost' and highlighted the 'outstanding management' and support that exceeded what a small company could afford. Another client emphasized significant savings, stating that 2ndOffice 'saves our company thousands of dollars' by reducing the need for additional staff. Overall, clients appreciate the affordability and quality of service provided.
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More responsive than most other service providers
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SureCall is a Customer Service BPO specializing in Call Center Outsourcing, catering primarily to overflow call volume needs. Their clients appreciate the company's flexibility and cultural alignment, with 100% of reviewers noting satisfactory service delivery and no areas for improvement.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. Read more
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In the past six months, clients have praised SureCall for their effective call center services and excellent project management. A senior account executive noted significant improvements in customer satisfaction and efficiency, highlighting the responsiveness of team members Ryan and Marchaund. A director from a credit union appreciated SureCall's flexibility and cultural fit, with their service consistently meeting expectations. Overall, feedback indicates a strong sentiment of satisfaction with no reported areas for improvement.
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More responsive than most other service providers
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Unity Communications specializes in Customer Service Outsourcing services, offering robust solutions like Call Center Outsourcing and Customer Care Outsourcing. Across reviews, 90% of clients commend their professionalism, efficiency, and ability to align with business goals. While some note areas for improvement in transition processes, 80% praise Unity Communications for their responsiveness and ability to integrate seamlessly with clients' operations.
Unity Communications has been consistently recognized for providing good value for money across various projects. Clients noted that their pricing fit well within budgets, with specific feedback highlighting cost-effectiveness, such as one client stating they achieved a 15% reduction in operational costs. Overall sentiment reflects satisfaction with the quality of service relative to the cost, reinforcing Unity's reputation as a reliable partner for outsourcing needs.
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Recent reviews for Unity Communications reflect a positive overall sentiment, highlighting their professionalism, responsiveness, and effective communication. Clients noted significant improvements in operational metrics, such as faster response times and increased revenue. For instance, a healthcare client praised their timely delivery and quality of work, while a customer service manager commended their ability to seamlessly integrate new agents. However, some reviews indicated areas for improvement, such as smoother team transitions and more accurate performance evaluations.
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Simply Contact is a customer service outsourcing company specializing in customer support services such as call center solutions and remote customer care. Reviews indicate a high level of satisfaction, with over 90% of clients praising their efficiency, adaptability, and seamless integration with client systems. Notably, 75% of reviewers highlight their ability to quickly train agents and deliver multilingual support, enhancing client satisfaction and operational efficiency.
Simply Contact is generally perceived as offering good value for money, with multiple clients highlighting their competitive pricing relative to the quality of service provided. For instance, one client noted they selected Simply Contact due to 'good value for cost,' while another emphasized that their pricing fit within budget constraints. However, some feedback indicated room for improvement in their pricing strategy. Overall, clients express satisfaction with the balance between cost and service quality, citing effective support and responsiveness.
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Recent reviews of Simply Contact highlight a strong overall sentiment, with clients praising their adaptability and effective project management. For instance, a CEO noted their quick onboarding and professional tone in customer interactions, while a Marketing Manager commended the multilingual support and swift training of agents. Additionally, measurable improvements included a 40% reduction in claims processing time and increased customer satisfaction scores. Despite minor suggestions for improvement, clients expressed high levels of satisfaction with the services provided.
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More responsive than most other service providers
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Wing Assistant is a Customer Support Outsourcing (CSO) company providing remote customer care and administrative support services. Reviews highlight their responsiveness, efficiency, and exceptional project management, with a 100% satisfaction rate in completing tasks on time. Approximately 40% of reviewers commend Wing Assistant for enhancing operational efficiency and improving client communication.
Clients have consistently praised Wing Assistant for their attentiveness and responsiveness, noting an 'excellent experience' with the team. One client highlighted their proactive communication and the ability to meet all success measures, which contributed to a measurable increase in customer satisfaction. While there was an initial concern regarding the vetting of an assistant, the swift transition to a more effective team member exemplified Wing Assistant's commitment to client needs.
They were proactive, responsive, and attentive -- excellent experience with the Wing Team and our assistant.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Wing Assistant provides customer support services for a household items liquidity company. The team is responsible for guiding customers through the device trade-in and pickup process and addressing Read more
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Clients consistently praise Wing Assistant for providing excellent value for money, with many noting that their pricing fits within budget constraints while delivering high-quality services. One client highlighted the 'good value for cost' as a key reason for choosing Wing, while another emphasized their 'outstanding' low hourly rates. Overall, the sentiment reflects satisfaction with the cost-effectiveness of the services provided, contributing to operational efficiency and successful project outcomes.
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Give customers a way to reach you as soon as they need help. Wing Live Customer Support Reps (CSR) help with customer acquisition, onboarding, order processing, complaints, refunds and more.
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Enshored is a Customer Support Outsourcing company specializing in back office support and frontline customer service. Reviewers consistently praise Enshored's proactive project management and ability to tailor services to specific needs, achieving a service level agreement fulfillment rate of over 90%. No areas for improvement were noted, underscoring a high level of client satisfaction.
Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — Enshored offers back-office and customer support services for a rental property management company. The tasks include data entry, updating accounts, processing payments, and providing phone and Read more
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Clients generally express high satisfaction with Enshored's cost-effectiveness and value for money. Notably, one client highlighted that their partnership has saved around $2 million compared to internal hires, emphasizing the substantial cost benefits. Another client noted that Enshored's services allowed them to provide affordable offerings to customers while maintaining quality. Overall, feedback indicates that Enshored delivers strong results at competitive pricing, with clients appreciating their flexibility and the ability to scale services according to needs.
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Recent reviews of Enshored reflect a positive sentiment, highlighting their effective BPO services that enhance customer experience for Skybound Entertainment. Clients commend the team's adaptability and integration within existing processes, particularly praising team members like Alex for their support and guidance. While their ability to manage communication channels and ticketing systems is noted, some areas for improvement include enhancing documentation processes for new product launches. Overall, clients find Enshored to be a valuable partner in achieving operational efficiency.
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TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.
Clients consistently highlight TDCX's ease of collaboration, noting their dedication, flexibility, and responsiveness. One client praised the managers for being 'very easy to work with,' emphasizing trust and alignment in their partnership. The Operations manager was commended for being accessible and quick to respond to inquiries, further enhancing the collaborative experience. Overall, the sentiment reflects a strong appreciation for TDCX's supportive approach and commitment to their clients' growth.
The managers are very easy to work with, there is alignment and also trust between us. The Operations manager is very easy to reach and fast in response. In addition, the Operations manager is very open to ideas and collaboration to improve performance for both the team's well-being and business needs.
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Clients generally perceive TDCX as providing good value for money, with many highlighting their competitive pricing relative to the quality of service delivered. For instance, one client noted TDCX's ability to scale services while maintaining high standards, contributing to a significant cost reduction per case. However, some feedback indicated that pricing could be more competitive. Overall, the sentiment is positive, with clients appreciating the balance of cost and service quality.
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More responsive than most other service providers
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IntelligentBee is a Customer Support Outsourcing company specializing in customer service BPO and remote customer care. Across their reviews, 100% of clients highlight their commitment to improving response times and customer satisfaction. Their professional approach and effective project management are consistently praised, with no significant areas for improvement noted.
IntelligentBee has received positive feedback regarding their flexibility, with clients noting their ability to adapt to various working conditions. One client highlighted their engineers' willingness to work overnight shifts to enhance communication and knowledge transfer. Another client praised the company's capacity to create a productive and happy work environment, contributing to their high-quality output. Overall, clients appreciate IntelligentBee's responsiveness and adaptability in meeting project demands.
I appreciate their flexibility. Their engineers can adapt to working overnight and switching shifts to gain data from our team. They volunteer to work nights to communicate and receive knowledge from us.
This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — IntelligentBee provides customer support services for a gaming financial solutions firm. The team is responsible for interacting with customers, resolving their issues, answering queries, and Read more
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Clients consistently express satisfaction with IntelligentBee's cost-effectiveness, highlighting their good value for money. For instance, one client noted they selected IntelligentBee due to 'good value for cost,' while another emphasized that their monthly investment was significantly lower than what would be required in the U.S. Additionally, clients appreciate the quality of service received relative to the price, with one stating, 'The quality of work was very good.' Overall, the sentiment towards IntelligentBee's pricing and value is predominantly positive.
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Shared team, 300 interactions, 50 hours
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Experts Helping Businesses is a call center service provider renowned for its exceptional customer service and industry expertise. All feedback received highlights their proficiency, with 100% of reviews expressing satisfaction and no negative comments. Their project management is highly regarded, facilitated by ongoing communication, indicating a well-coordinated collaboration.
Clients express a strong sentiment regarding the value for money provided by Experts Helping Businesses, often citing their effective project management and industry expertise. One client noted a substantial annual investment, yet emphasized satisfaction with the quality of service, stating, "I have not heard a single negative comment about their work." Overall, the feedback indicates that clients perceive the cost as justified by the high level of service received.
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SureCall is a Customer Service BPO specializing in Call Center Outsourcing, catering primarily to overflow call volume needs. Their clients appreciate the company's flexibility and cultural alignment, with 100% of reviewers noting satisfactory service delivery and no areas for improvement.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. Read more
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In the past six months, clients have praised SureCall for their effective call center services and excellent project management. A senior account executive noted significant improvements in customer satisfaction and efficiency, highlighting the responsiveness of team members Ryan and Marchaund. A director from a credit union appreciated SureCall's flexibility and cultural fit, with their service consistently meeting expectations. Overall, feedback indicates a strong sentiment of satisfaction with no reported areas for improvement.
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More responsive than most other service providers
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hugo is a distinguished Customer Service BPO and Customer Support Outsourcing provider, acclaimed for its efficient management of customer support and back-office operations across various industries. With 100% of reviews highlighting their adaptability and seamless integration into client operations, they have excelled in reducing response times and optimizing support systems, achieving notable outcomes like a 40% reduction in supplier onboarding time and a 50% decrease in support tickets.
Overall, clients consistently highlight Hugo's ease of collaboration, noting their approachability and responsiveness. One client emphasized that the team was 'easy, fast, and streamlined,' while another remarked on their 'incredibly easy and fun' working relationship. Such feedback underscores a strong sentiment of satisfaction regarding communication and project management, with clients appreciating the team's organized approach and commitment to understanding project needs.
They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. Easy, fast, and streamlined. People there know what they’re doing, and they’re just really nice people to work with.
They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. The team knows what they’re doing, and they're really easy to work with.
From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect. Overall it’s been easy to work with Hugo.
Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity.
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Clients consistently commend the company's value for money, highlighting its cost-effectiveness compared to in-house solutions. One client noted 'good value for cost' when selecting Hugo, while another emphasized an '80% improvement in efficiency' through outsourcing. Overall sentiment reflects satisfaction with pricing, as many reviews mention a strong alignment between service quality and cost, positioning Hugo as a favorable choice for companies seeking reliable outsourcing solutions.
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Recent client feedback highlights Hugo Inc.'s exceptional performance in scaling global customer experience infrastructure and streamlining partner integration. A financial services CMO noted a significant reduction in partner integration time and improved customer satisfaction metrics, including a Net Promoter Score increase from 52 to 78. Clients appreciate the team's efficiency, flexibility, and proactive approach to customer success, with no significant areas for improvement identified. Overall sentiment is highly positive, showcasing Hugo Inc. as a valuable partner.
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Helpware is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company has received overwhelmingly positive feedback, with clients praising their professionalism, adaptability, and effective remote customer care services. Approximately 100% of reviewers highlight Helpware's excellent client interaction and project management, while no significant areas for improvement are noted.
Client feedback consistently highlights Helpware's ease of collaboration and effective communication. One client noted their team was 'extremely easy to work with,' often completing tasks ahead of schedule. Another emphasized the strong communication via email, Slack, and Zoom, stating that Helpware has become an extension of their team. Overall, clients expressed high satisfaction with Helpware's professionalism, responsiveness, and ability to integrate seamlessly into their workflows.
Very effective workflow. We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule.
We are a remote business so it has been easy to make them as part of our team. They have found two spectacular people who have been a pleasure to work with. They have been very helpful in addressing any of our concerns.
They provide strong communication over email, Slack, and Zoom. They complete tasks quickly and effectively, and their off-site status hasn't caused any problems. All the resources we’ve worked with have been well-trained, communicative, and easy to work with.
Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.
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Clients frequently commend Helpware for its competitive pricing and high value for money. One CEO noted, 'the value we get for our money is off the charts,' while another highlighted that Helpware's pricing fit their budget. A customer support team manager emphasized that Helpware's quality is excellent, stating they meet deadlines and stay within budget. Overall, clients express satisfaction with the service provided relative to the costs, indicating a strong perception of value.
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Helpware is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company has received overwhelmingly positive feedback, with clients praising their professionalism, adaptability, and effective remote customer care services. Approximately 100% of reviewers highlight Helpware's excellent client interaction and project management, while no significant areas for improvement are noted.
Client feedback consistently highlights Helpware's ease of collaboration and effective communication. One client noted their team was 'extremely easy to work with,' often completing tasks ahead of schedule. Another emphasized the strong communication via email, Slack, and Zoom, stating that Helpware has become an extension of their team. Overall, clients expressed high satisfaction with Helpware's professionalism, responsiveness, and ability to integrate seamlessly into their workflows.
Very effective workflow. We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule.
We are a remote business so it has been easy to make them as part of our team. They have found two spectacular people who have been a pleasure to work with. They have been very helpful in addressing any of our concerns.
They provide strong communication over email, Slack, and Zoom. They complete tasks quickly and effectively, and their off-site status hasn't caused any problems. All the resources we’ve worked with have been well-trained, communicative, and easy to work with.
Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.
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Clients frequently commend Helpware for its competitive pricing and high value for money. One CEO noted, 'the value we get for our money is off the charts,' while another highlighted that Helpware's pricing fit their budget. A customer support team manager emphasized that Helpware's quality is excellent, stating they meet deadlines and stay within budget. Overall, clients express satisfaction with the service provided relative to the costs, indicating a strong perception of value.
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Select VoiceCom is a Customer Service BPO specializing in Customer Support Outsourcing, delivering exceptional call center solutions. Their reviews consistently emphasize high-quality service, effective communication, and cultural alignment, with 100% positive feedback on responsiveness and adaptability. Clients appreciate their commitment to quality control and proactive problem-solving, highlighting their comprehensive and reliable support services.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Select VoiceCom provides back office and customer service outsourcing for a law firm. The team is responsible for lead verification, QC, data management, legal intake, and case administration. Read more
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Clients generally express high satisfaction with Select VoiceCom's cost-effectiveness and value for money. One client noted it as a 'good value for cost,' while another highlighted their pricing as fitting within budget constraints. The company consistently delivers results that exceed expectations, leading to substantial revenue growth and improved service metrics. Overall sentiment indicates that clients feel they receive excellent service relative to their investment, with no significant areas for improvement identified.
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HelpSquad is a Customer Support Outsourcing company that provides services including live chat, virtual assistant, and call center solutions. The reviews indicate a strong satisfaction rate, with approximately 100% positive feedback highlighting their professionalism, timeliness, and responsiveness. Notably, clients consistently commend their ability to enhance customer engagement and streamline business processes effectively.
Clients consistently praise HelpSquad for offering excellent value for money, noting that their pricing aligns well with project budgets. For instance, a Director from Mason Bottle highlighted that their 'good value for cost' significantly improved conversion rates. Additionally, a CEO from ReVerb appreciated the 'great culture fit' and affordability, stating they secured ten more leads weekly. Overall, sentiment reflects satisfaction with both the cost-effectiveness and quality of service provided by HelpSquad.
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HelpSquad agents will manage your live chats 24 x 7 x 365 with our highly-trained, professional chat agents. Using answers to frequently asked questions, the agents will help your customers with their questions and generate leads.
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Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center solutions, and customer service outsourcing. Reviews highlight their strong project management skills, consistent on-time delivery, and proactive communication, with 100% positive feedback on their service efficiency and reliability. Notably, 67% of reviews emphasize their value for cost and seamless onboarding processes.
Clients consistently commend Mindy Support for their adaptability in handling diverse project requirements. One client highlighted their impressive flexibility in seamlessly integrating with existing processes, while another noted their superior adaptability compared to competitors during a trial period. The ability to adjust to evolving data and instructions was specifically praised, emphasizing their commitment to meeting client needs effectively. Overall, feedback indicates a strong sentiment of satisfaction regarding Mindy Support's adaptable nature in service delivery.
They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.
They're communicative. Mindy Support adapts well as data and instructions for their work evolve. The team is very exact in following instruction. Some work involves subjective decision-making that does not adhere to the general regulations so it will be helpful for the team to understand more fully not only how to complete the tasks but why as well.
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Mindy Support has received positive feedback regarding their cost-effectiveness and overall value for money. Clients frequently highlight that their pricing fits within budget constraints while maintaining a high quality of service. For instance, one client noted, 'Good value for cost,' while another emphasized, 'They provide a very straightforward and easy to plan with cost structure.' Overall sentiment indicates that Mindy Support is perceived as a reliable partner offering competitive pricing alongside commendable service quality.
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Over the past six months, Mindy Support has received positive feedback for their multilingual customer support and project management capabilities. Clients from various industries praised their proactive communication and adherence to timelines, noting significant improvements in operational efficiency and customer satisfaction. For instance, one client highlighted the seamless onboarding process, while another commended their flexibility in adapting to evolving needs. However, suggestions for improvement included expanding language offerings and enhancing training for support staff.
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2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.
The sentiment regarding 2ndOffice's dedication is overwhelmingly positive. Clients have highlighted their 'outstanding management and internal support,' noting their responsiveness and commitment to customer needs. One client emphasized the 'people and their commitment' as a unique aspect of the service. Additionally, they expressed a desire to have involved 2ndOffice in their operations sooner, indicating a strong appreciation for their dedicated approach.
Outstanding management and internal support with direct supervision, training support, SOP creation and quality assurance team. They were responsive and executed everything perfectly. Really the people and their commitment to us the customer and dedication to perform for the customers.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — 2ndOffice handles Amazon returns and financial information using NetSuite for an omnichannel retailer. They oversee communication with customers, manage sales and promotions, and answer product Read more
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Clients have expressed positive sentiments regarding 2ndOffice's cost and value for money. One COO noted their selection was influenced by 'good value for cost' and highlighted the 'outstanding management' and support that exceeded what a small company could afford. Another client emphasized significant savings, stating that 2ndOffice 'saves our company thousands of dollars' by reducing the need for additional staff. Overall, clients appreciate the affordability and quality of service provided.
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Prialto is a Customer Service BPO providing remote administrative and customer support services. Their reviews highlight a strong commitment to client success, with approximately 90% of feedback being positive. Clients laud their proactive communication, integration into company culture, and ability to manage tasks efficiently. Many reviewers appreciate their seamless onboarding process and high level of service, particularly in executive and scheduling support.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — A security services company hired Extrity Services to assist them in departmental tasks. These tasks included checking for credentials from new applicants, managing administrative tasks, and Read more
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Clients consistently praise Prialto for its cost-effectiveness and value for money. One executive noted, "Pricing fit our budget" and highlighted the great culture fit and alignment with company values. Another client emphasized that Prialto's services significantly improved efficiency, stating, "I have complete confidence that they will get done well and in a timely manner." Overall, the sentiment reflects satisfaction with the pricing relative to the quality of service received, reinforcing Prialto's reputation as a valuable partner.
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Recent reviews of Prialto highlight their exceptional responsiveness, effective communication, and strong organizational skills. Clients commend the company's ability to provide reliable virtual assistance that significantly improves productivity, as noted by one client who reported achieving a zero unread inbox. The seamless backup support and thorough onboarding process further enhance their service quality. Overall, sentiment is overwhelmingly positive, with clients expressing high satisfaction and recommending Prialto for their administrative needs.
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Remote CoWorker is a Customer Service BPO offering outsourced customer support and call center solutions tailored to various industries. They are praised for effective project management, with 100% of reviewers noting timely delivery and adaptability to client needs. Their strong candidate pool and personalized approach to client requirements are consistently highlighted as impressive by reviewers.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Remote CoWorker provided a virtual assistant for a transportation company. The VA assisted the client with their back office work, responded to customers, drafted quotes, and organized their Read more
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Clients generally express satisfaction with the cost and value provided by Remote CoWorker, highlighting their affordability and effective service. For instance, one client noted that their pricing fit well within budget while delivering quality results. Another mentioned the good value for the cost, particularly in terms of the efficiency gained. However, some feedback suggested that improving employee compensation could enhance service quality. Overall, sentiments lean positively towards the company's pricing structure and perceived value.
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Recent reviews for Remote CoWorker reflect a consistently positive sentiment, highlighting their responsiveness, attention to detail, and effective communication. Clients praised the efficient onboarding process and the quality of virtual assistants provided, noting significant improvements in productivity and workflow. For instance, one client reported saving approximately 10 hours weekly due to their assistant's support. Overall, clients expressed satisfaction with the company's culture fit and alignment with their values, with minimal suggestions for improvement.
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Kyanon Digital is a versatile technology solutions provider specializing in web and app development, e-commerce, and digital transformation. Across various reviews, this company consistently receives positive feedback, with approximately 90% of clients highlighting their responsiveness, collaborative project management, and alignment with business objectives. Multiple reviewers appreciate their innovative approach and ability to deliver projects within budget and on time.
Clients consistently praise Kyanon Digital for their competitive pricing and overall value for money. Multiple reviews highlight that Kyanon's pricing fits within client budgets while delivering quality services. For instance, one client noted, 'Pricing fit our budget' and described Kyanon as providing 'good value for cost.' Overall, the sentiment regarding Kyanon's cost-effectiveness is overwhelmingly positive, with clients appreciating the balance of quality and affordability in their offerings.
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Recent client feedback on Kyanon Digital highlights their strong project management and exceptional communication skills. Clients praised their ability to deliver projects on time and within budget, while showcasing a deep understanding of business needs. For instance, one client noted a 30% increase in online sales following their e-commerce website development. Overall, sentiment remains overwhelmingly positive, with clients appreciating their collaborative approach and responsiveness to feedback, indicating no areas for improvement.
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HelpSquad is a Customer Support Outsourcing company that provides services including live chat, virtual assistant, and call center solutions. The reviews indicate a strong satisfaction rate, with approximately 100% positive feedback highlighting their professionalism, timeliness, and responsiveness. Notably, clients consistently commend their ability to enhance customer engagement and streamline business processes effectively.
Clients consistently praise HelpSquad for offering excellent value for money, noting that their pricing aligns well with project budgets. For instance, a Director from Mason Bottle highlighted that their 'good value for cost' significantly improved conversion rates. Additionally, a CEO from ReVerb appreciated the 'great culture fit' and affordability, stating they secured ten more leads weekly. Overall, sentiment reflects satisfaction with both the cost-effectiveness and quality of service provided by HelpSquad.
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More responsive than most other service providers
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HelpSquad agents will manage your live chats 24 x 7 x 365 with our highly-trained, professional chat agents. Using answers to frequently asked questions, the agents will help your customers with their questions and generate leads.
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Salesupply is a Customer Service Outsourcing (CSO) and Call Center Outsourcing company that specializes in providing multilingual customer support services and fulfillment solutions across Europe and other international markets. Overall, 100% of reviewers express satisfaction with their services, highlighting their professionalism, timely delivery, and ability to adapt to clients' evolving needs, with 60% specifically noting their impressive customer-focused approach and employee engagement.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Salesupply provides customer support services to a clothing firm. They've also optimized the client's e-commerce platform and implemented logistics and fulfillment solutions into their customer Read more
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Salesupply is generally perceived as providing good value for money, with clients noting that their pricing fits within budget constraints while delivering effective solutions. One client highlighted that Salesupply offered 'good value for cost,' and another mentioned their 'pricing fit our budget' as a key factor in their selection. Overall, the sentiment reflects satisfaction with the company's cost-effectiveness relative to the quality of service provided.
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Callbox is a lead generation and sales support company specializing in B2B services such as pipeline generation, appointment setting, and database management. The reviews indicate overwhelmingly positive feedback, with over 90% of clients praising their ability to deliver high-quality leads and effective project management. Notably, 70% of reviewers highlight Callbox's responsiveness and adaptability, underscoring its reputation for reliable and client-focused service.
Clients have expressed satisfaction with Callbox's reasonable pricing, noting that their services are delivered at a competitive rate without compromising quality. One client highlighted the effectiveness of their outreach and lead generation efforts, stating, "How fast you work and for a reasonable price point." Overall, the sentiment surrounding pricing is positive, with clients appreciating the value received relative to their investment.
Callbox is good at project management. They’ve delivered the required number of leads on time with our sales cycle and within our budget. We communicate through emails and weekly calls to review performance. We use HubSpot as our CRM.
The workflow is very good. Eunice and her team do a great job of communicating and telling us what needs to be changed/fixed in messaging. We are very pleased with how the team performs. How fast you work and for a reasonable price point.
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Clients consistently express satisfaction with Callbox's value for money, noting that their pricing is competitive and aligns with the quality of service provided. Several reviews highlight significant ROI, with one client reporting a 30% return on investment from their campaigns. The overall sentiment reflects that Callbox delivers high-quality leads and appointments, often exceeding expectations in volume and conversion rates, making them a worthwhile investment for businesses seeking effective lead generation solutions.
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XACT is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviews indicate a 90% satisfaction rate, highlighting their adaptive program design and bilingual support. While praised for responsiveness and problem-solving, 20% of feedback suggests improvement in internal documentation and technological integration. Overall, XACT is valued for efficiency and client-specific customization.
Customer Service Outsourcing PROJECT HIGHLIGHT
4.0 — XACT provides managed IT services for a logistics company. The team has provided full-service desk phone coverage on weekends, evenings, and holidays to escalate time-sensitive issues to on-call Read more
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Clients consistently highlight XACT's competitive pricing and value for money, noting that their services fit within budget constraints while delivering quality support. Feedback indicates satisfaction with the overall cost-effectiveness, as seen in comments like 'Pricing fit our budget' and 'Good value for cost.' Many clients appreciate the flexibility and responsiveness of the team, which contributes to a favorable cost-benefit ratio. Overall, the sentiment is positive, reflecting a strong alignment of service quality with pricing.
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In recent reviews, clients have expressed overall satisfaction with XACT's services, noting their competitive pricing and bilingual support as key strengths. However, some feedback indicated concerns regarding the consistency of agent performance and the timely updating of documentation. One client highlighted the effectiveness of weekly meetings for addressing issues, while another pointed out that agents sometimes appeared rushed, affecting detail accuracy. Overall, XACT is seen as a valuable partner in logistics support.
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1840 & Company is a Customer Service BPO specializing in Customer Support Outsourcing with a team that effectively manages chat, email, and phone support channels. Reviews highlight their impressive flexibility and responsiveness, consistently achieving a 96% customer satisfaction rate and maintaining quick response times. Clients praise their cultural fit and cost-effective services, reflecting a strong alignment with their business needs.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — 1840 & Company provides customer support for a fashion wholesale management platform. The team has multiple agents that provide chat, email, and phone support covering EU, US, Read more
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Clients consistently express satisfaction with 1840 & Company's pricing, describing it as fitting within their budgets and offering good value for money. For instance, a COO noted that 1840 provided a 'good value for cost,' while others highlighted the company's ability to deliver quality services at reasonable prices. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness of their offerings, despite minor concerns regarding billing clarity in some cases.
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Recent client feedback for 1840 & Company highlights a strong emphasis on professionalism and responsiveness. A Sales Support Manager noted improved customer interactions and timely project delivery, with fewer complaints from clients. Similarly, a COO praised their swift recruitment process, successfully hiring a key staff member shortly after project initiation. However, some clients observed minor issues with time zone transitions and candidate suitability during hiring, suggesting areas for further refinement. Overall, sentiment remains highly positive.
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UAM, a business process outsourcing (BPO) service provider, specializes in administrative support, CRM management, and lead generation, offering services like data entry, bookkeeping, and customer assistance. Their reviews reveal a 100% satisfaction rate, highlighting their strong communication, proactive approach, and seamless integration into client teams. Approximately 35% of reviewers emphasize their effective project management and training processes, with no significant areas noted for improvement.
Client feedback highlights UAM's professionalism, noting that assistants consistently produce high-quality work and demonstrate preparedness. One client emphasized the assistant's positive attitude and adaptability, stating, "It was clear that I was working with a professional." Another client remarked, "Almost all of the assistants we've worked with at Uassist.ME are professionals; they never disappoint." Overall, the sentiment surrounding professionalism is highly positive, with clients appreciating effective communication and the ability to alleviate workload.
When I met them in El Salvador, I saw that they were professionals. Some people may think assistants aren’t well-prepared, but the assistant I was assigned to was always prepared. She was open to learning and knew what she was doing. What’s more, she had a positive attitude throughout the engagement. My assistant produced high-quality work, and she was well-prepared. It was clear that I was working with a professional.
Almost all of the assistants we've worked with at Uassist.ME are professionals. They never disappoint.
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UAM is perceived as a cost-effective solution, providing good value for money. Clients have noted that their pricing structure fits within budgets while maintaining high-quality service. For instance, one client stated, "UAM's pricing fit our budget," while another mentioned, "the cost-effectiveness for the quality that is provided is good." However, there are mixed sentiments, as one review highlighted dissatisfaction with the quality of service relative to cost, indicating variability in client experiences.
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Booth & Partners is a customer service BPO company specializing in Customer Support Outsourcing and Remote Customer Care. With a 90% customer satisfaction rating and consistent positive feedback, clients commend their proactive, professional approach, and ability to integrate seamlessly into existing teams. They are particularly noted for their efficiency, cultural compatibility, and the high standard of their agents, with no notable negative feedback reported.
Clients have expressed positive sentiments regarding Booth & Partners' collaborative approach, highlighting their effectiveness as team players. One COO noted their impressive integration of the offshore team within the company's ecosystem, enhancing operational support and compliance. They appreciated the team's responsiveness and dedication, particularly in managing ongoing processes. However, there is a suggestion for further optimization of operational costs as the company scales, indicating room for improvement in financial efficiency.
I’m impressed with how they’ve integrated the offshore team into their ecosystem.
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Customer Service Outsourcing PROJECT HIGHLIGHT
4.0 — Booth & Partners provides outsourced customer service and support services for a consumer products company. The team has handled customer inquiries and has processed orders, returns, and Read more
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Clients consistently highlight Booth & Partners' competitive pricing and strong value for money. Feedback indicates that the company's services fit various budgets while maintaining high quality, with one client noting, "Pricing fit our budget" and another emphasizing, "Good value for cost." Overall sentiment reflects satisfaction with the cost-effectiveness of their solutions, contributing to successful project outcomes and a seamless integration of services.
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Saucal is a web development company specializing in WooCommerce and WordPress solutions. They have received overwhelmingly positive feedback, with approximately 100% of reviewers praising their expertise, responsiveness, and effective project management. Clients consistently highlight their ability to enhance website performance and solve complex technical challenges, resulting in increased conversions and customer satisfaction. Saucal is commended for being a reliable partner and valued for their knowledgeable and communicative team.
Overall sentiment towards Saucal's team is highly positive, with clients highlighting their exceptional communication and responsiveness. One client noted the team's 'fantastic' performance and their ability to provide informed advice, stating, 'they consistently hire the most intelligent people in the room.' Another client emphasized that Saucal's team 'understands our business and listens to us,' reinforcing their collaborative approach. This feedback underscores the team's expertise and commitment, making them a valued partner in their clients' projects.
They consistently hire the most intelligent people in the room. Their team has great, personable people. Moreover, they have a perfect balance between smart subject-matter experts and great communicators. Since we’re a remote-based business, communication is super important, and everyone we work with is brilliant on that matter.
Saucal has a good team that understands our business and listens to us. They're very responsive.
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Client feedback on Saucal highlights a strong sentiment regarding their overall cost and value for money. Many clients, such as the director of Bluesnap, noted significant investments (e.g., $150,000) but emphasized the high return on investment with modules generating over $1 million monthly. The natural deodorant company director praised Saucal's effective solutions for $258,000, citing improved site performance. Furthermore, clients appreciated transparent communication about costs and project timelines, often experiencing value that exceeded their expectations.
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SummitNext is a Customer Service BPO specializing in Customer Support Outsourcing and community management. Their reviews highlight a proactive approach and a "can-do" attitude, with 100% positive feedback emphasizing their cultural alignment and value for cost. Clients appreciate their 24/7 social listening capabilities and timely, accurate reporting.
Clients consistently highlight SummitNext's accommodating nature, noting their proactive communication and adaptability to evolving project requirements. One client emphasized their impressive ability to align with specific needs and deliver timely updates, while another praised their responsiveness in addressing inquiries. Overall, the sentiment reflects a strong appreciation for SummitNext's commitment to understanding and meeting client expectations, reinforcing a positive partnership experience.
SummitNext demonstrated flexibility in adapting to our evolving staffing needs, showcasing their ability to adjust their approach accordingly. The SummitNext team exhibited strong responsiveness and proactivity in addressing our inquiries and concerns, enhancing our partnership through effective communication. The ability to adapt and align with our needs was impressive, along with their consistent communication and proactiveness to ensure updates are given on time.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Read more
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Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
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Valoris Center is a Customer Service BPO specializing in Call Center Outsourcing and Customer Support Services. With consistently high ratings, they are praised for their proactive and professional approach, achieving up to 80% contact and success rates. While their adaptability and comprehensive reporting are commendable, some challenges were noted in personnel turnover. Overall, they were well-received, with most feedback highlighting their proactive approach and alignment with client values.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Valoris Center was hired by a fintech platform company to manage their outbound service and sales campaign. The team handled the client's welcome calls and encouraged customers to order a physical Read more
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Valoris Center is frequently recognized for providing excellent value for money, with clients noting that their pricing fits within budget constraints while delivering quality services. One client highlighted, 'Good value for cost,' while another emphasized their 'price-performance ratio in line with our expectations.' Overall, the sentiment is positive, with clients appreciating the balance between cost and service quality, leading to successful project outcomes.
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Recent reviews of Valoris Center reflect a strong overall sentiment, highlighting their effectiveness in appointment setting and customer engagement. Clients reported a success rate of 20% for consultations and up to 80% contact rates for new customers, demonstrating their proficiency in outbound campaigns. Feedback emphasized their flexibility, professionalism, and proactive approach to project management, with no noted areas for improvement. Clients appreciated the alignment of company values and the high-quality service provided.
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Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center solutions, and customer service outsourcing. Reviews highlight their strong project management skills, consistent on-time delivery, and proactive communication, with 100% positive feedback on their service efficiency and reliability. Notably, 67% of reviews emphasize their value for cost and seamless onboarding processes.
Clients consistently commend Mindy Support for their adaptability in handling diverse project requirements. One client highlighted their impressive flexibility in seamlessly integrating with existing processes, while another noted their superior adaptability compared to competitors during a trial period. The ability to adjust to evolving data and instructions was specifically praised, emphasizing their commitment to meeting client needs effectively. Overall, feedback indicates a strong sentiment of satisfaction regarding Mindy Support's adaptable nature in service delivery.
They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.
They're communicative. Mindy Support adapts well as data and instructions for their work evolve. The team is very exact in following instruction. Some work involves subjective decision-making that does not adhere to the general regulations so it will be helpful for the team to understand more fully not only how to complete the tasks but why as well.
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Mindy Support has received positive feedback regarding their cost-effectiveness and overall value for money. Clients frequently highlight that their pricing fits within budget constraints while maintaining a high quality of service. For instance, one client noted, 'Good value for cost,' while another emphasized, 'They provide a very straightforward and easy to plan with cost structure.' Overall sentiment indicates that Mindy Support is perceived as a reliable partner offering competitive pricing alongside commendable service quality.
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Over the past six months, Mindy Support has received positive feedback for their multilingual customer support and project management capabilities. Clients from various industries praised their proactive communication and adherence to timelines, noting significant improvements in operational efficiency and customer satisfaction. For instance, one client highlighted the seamless onboarding process, while another commended their flexibility in adapting to evolving needs. However, suggestions for improvement included expanding language offerings and enhancing training for support staff.
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MarKam Solutions is a Customer Service Outsourcing company specializing in Customer Support Services and Call Center Solutions. Across multiple reviews, clients highlight their ability to significantly improve operational efficiency and customer satisfaction, with NPS scores rising and cost reductions of up to 35%. Approximately 100% of reviewers commend their industry knowledge and prompt, structured project management.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — MarKam Solutions provides outsourcing services for a logistics and supply chain company. The team is tasked with improving customer satisfaction, implementing new tech, and reducing operational Read more
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Clients consistently commend MarKam Solutions for their excellent value for money, highlighting that their pricing fits within budget while delivering significant results. For instance, one client noted a 35% reduction in labor costs and a 15% increase in sales conversion rates, attributing these outcomes to effective collaboration and cost-effective solutions. Overall, the sentiment is overwhelmingly positive, with clients emphasizing satisfaction with both the costs incurred and the value received from the services provided.
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Recent client feedback for MarKam Solutions reflects a highly positive sentiment, emphasizing their effective partnership in driving sales growth and operational efficiency. Clients noted significant improvements, such as a 35% reduction in labor costs and a 30% increase in customer satisfaction scores. The team's responsiveness and structured approach were frequently highlighted, with clients appreciating their extensive industry knowledge and ability to adapt to changing needs. Overall, MarKam Solutions is commended for their exceptional service and alignment with client values.
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More responsive than most other service providers
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Smith.ai is a Customer Support Outsourcing company specializing in handling calls and scheduling consultations for various businesses, including law firms and air conditioning services. With approximately 75% positive feedback, clients commend their professional service, seamless call management, and integration capabilities. However, concerns about cancellation procedures and refund policies were noted by some users.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Smith.ai provides call center services for a criminal defense law firm. The team answers all the client's incoming phone calls and enters information into their CRM. Read more
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Clients generally perceive Smith.ai as offering good value for money, highlighting their affordability compared to hiring in-house staff. Feedback indicates satisfaction with the pricing structure and the quality of service provided. For instance, one client noted they saved significant time and money, stating, "the cost of the call service is less than a quarter of the cost of one of my least expensive legal services." Overall, the sentiment is positive, with several clients expressing that Smith.ai's services exceeded their expectations.
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Recent client feedback for Smith.ai indicates a strong overall sentiment, highlighting their effective communication and project management. Clients appreciate the attention to detail and prompt responses to inquiries. For instance, a law firm noted their capability to qualify leads and timely notifications regarding service interruptions. An event company praised the live agent support, which helped close three new clients. Overall, clients express satisfaction with the value and professionalism provided by Smith.ai.
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Remote Team Solutions is a recruitment and staffing agency specializing in providing tailored solutions to increase manpower and fill critical positions for various industries. With 100% positive feedback across reviews, clients commend their exceptional responsiveness, cultural fit, and ability to exceed expectations. Approximately 80% of reviewers highlight the company's commitment to understanding client needs and delivering above and beyond service.
Clients have noted Remote Team Solutions' personable approach, highlighting their excellent communication and ability to understand specific needs. One client emphasized the team's responsiveness and willingness to ask questions, ensuring tasks align with expectations. The ability to personalize services for clients, as opposed to adopting a one-size-fits-all strategy, has been particularly praised, contributing to a positive overall sentiment regarding their interpersonal engagement.
Their team is punctual and asks questions when they don’t understand something. They go through all the stops to make sure it’s getting done the way you want it. They’ve been able to communicate and understand how I wanted things done for years.
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Remote Team Solutions is frequently noted for providing excellent value for money, with clients highlighting significant cost savings compared to traditional hiring methods. For instance, one client reported that hiring two senior recruiters through RTS cost over 50% less than hiring junior-level staff, while another emphasized the all-inclusive pricing model as a gamechanger for their budget. Overall, the sentiment is overwhelmingly positive, with clients appreciating the high-quality service and support relative to the costs involved.
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Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.
Clients have consistently praised Innovature Consulting Company Limited for their adaptability in integrating with existing company processes and training. One client highlighted that the staff and virtual assistants are 'highly educated and very adaptable,' which has contributed to effective communication and timely project delivery. Overall, the sentiment reflects a strong appreciation for their flexibility and responsiveness to client needs.
Their staff and VAs are highly educated and very adaptable to our company's process and training. Innovature also offers other services and suggestions to enhance your business operations.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Innovature Consulting Company Limited provides customer service support for an insurance agency. The team answers inbound and outbound calls about insurance inquiries and translates insurance Read more
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Innovature BPO has received positive feedback regarding its cost-effectiveness and value for money. Clients noted that the pricing fits their budgets while delivering quality services. One client highlighted, 'Innovature communication and updates are measured consistently,' reflecting the company's commitment to providing good value. Another client emphasized, 'great value for money,' indicating satisfaction with the services relative to the cost. Overall, the sentiment is highly favorable, with no significant complaints regarding pricing.
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Sharkhelpers is a recruitment and HR services company specializing in sourcing and onboarding skilled professionals across various industries, such as operations, sales, and administrative roles. They have received overwhelmingly positive feedback, with approximately 100% of clients expressing satisfaction with their attentive customer service, responsiveness, and successful recruitment outcomes. A recurring theme among reviews is their ability to align candidates with clients' specific requirements and company cultures.
Clients consistently commend Sharkhelpers for their competitive pricing and excellent value for money. One client noted that Sharkhelpers fit their budget while providing great service, emphasizing the 'good value for cost.' Another client highlighted the smooth finance and billing processes, stating, 'I don't have any complaints.' Overall, the sentiment is overwhelmingly positive, with clients appreciating both the quality of talent provided and the responsiveness of the team.
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In the last six months, client feedback on Sharkhelpers has been overwhelmingly positive. A Sales & Operations Officer from MWC praised their attention to detail and responsiveness, highlighting the successful onboarding of two remote sales team members that enhanced their client outreach efforts. Clients appreciated the company's cultural fit, budget-friendly pricing, and overall commitment to driving efficiency. No significant areas for improvement were noted, indicating a high level of satisfaction with their services.
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Cloudstaff specializes in providing offshore staffing solutions, helping companies enhance operational efficiencies and scale their teams across various domains such as finance, loan processing, and sales. Feedback from clients is overwhelmingly positive, highlighting Cloudstaff's commitment to employee engagement and strong customer support. Approximately 90% of reviewers praise their proactive account management and recruitment process, suggesting minor improvements in streamlined systems and skill assessments for hiring.
Clients consistently highlight Cloudstaff's competitive pricing and overall value for money. For instance, one client noted that their pricing fit well within their budget, allowing them to reinvest savings into technology and staff. Another client emphasized that Cloudstaff's flexible pricing structure accommodates various skill levels, ensuring cost-effectiveness. Overall, feedback reflects a positive sentiment regarding Cloudstaff's ability to deliver quality services at reasonable rates, contributing to operational efficiency and strategic growth.
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Recent feedback on Cloudstaff highlights their effective support in addressing talent scarcity and enhancing operational efficiency for clients like Findex. Clients commend their timely delivery, proactive communication, and commitment to employee satisfaction, which fosters a productive partnership. Notably, Cloudstaff's offshore solutions resulted in significant cost savings and improved onshore capacity. However, clients suggest that streamlining processes outside standard operations could enhance the overall experience.
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FlairsTech is a Customer Service BPO and Call Center Solutions provider, excelling in Customer Support Outsourcing. They are highly regarded for their flexibility, alignment with client values, and innovative culture, with over 97% customer satisfaction reported by one reviewer. Most reviews emphasize their strong adaptability and rapid resource deployment, while a few suggest improvements in retaining quality development talent.
Clients consistently commend FlairsTech for their exceptional team dynamics and dedication. A Senior Director from Upland Software highlighted their excellent candidate selection and cultural alignment, emphasizing the team's flexibility and responsiveness. The partnership is described as collaborative, with senior management facilitating open communication and addressing concerns promptly. Overall, the sentiment reflects a high level of satisfaction with FlairsTech's team, showcasing their commitment to client success and organizational integration.
Flairstech have always been a great partner. They provide excellent candidates that we also get to personally interview. They think about the culture fit within our organisation and both sides encourage the FT team to feel part of the Upland Team. Senior management is always open to regular meetings and feedback and all small issues are nipped in the bud quickly so we can all focus on providing value to the customer.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — FlairsTech provides ongoing customer support services for a travel agency. They focus on email and chat support and handling phone calls. The team also assists with back-office operations. Read more
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FlairsTech is consistently recognized for providing good value for money, with clients noting that their pricing aligns well with budget expectations. One client highlighted that FlairsTech's pricing fit their budget while offering a great culture fit and high-quality service. Another mentioned that their unique pricing model allowed for effective budgeting in customer support. Overall, the sentiment reflects satisfaction with the cost-effectiveness of FlairsTech's services.
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TECHSPEED INC offers comprehensive Customer Service Outsourcing (CSO) services, including data mining, data entry, web research, and data processing. The reviews highlight the company's efficiency, reliability, and thoroughness, with notable success in targeting and expanding customer bases across diverse demographics. Clients particularly appreciate TECHSPEED INC's speed and effectiveness in reaching new and youthful demographics.
Clients have expressed high satisfaction with TECHSPEED INC's receptiveness, highlighting their adaptability and proactive communication. One client noted their 'excellent project management' and ability to swiftly scale operations, stating that the team became an 'extension of our staff.' Feedback loops were tight, allowing for timely issue resolution. The client's praise for team members Vidya and Sunil further underscores the company's strong engagement and responsiveness, although they suggested minor improvements in record-keeping.
We had a pretty tight feedback loop on any issues. Since the product was new, bugs came up frequently, and the team was great at raising flags. They were excellent at project management and became an extension of our staff. TECHSPEED INC will remember anything you say. Ensure you have a process nailed down because they’re great at following directions.
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Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money across various projects. For instance, one client noted that their investment of $25,000–$50,000 yielded significant operational improvements, while another praised their ability to deliver high-quality results at a reasonable cost. Overall, feedback reflects a strong sentiment of satisfaction regarding the company's cost-effectiveness and the quality of service provided, with many clients stating they would recommend TECHSPEED INC for its outstanding support and responsiveness.
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Virtual Gurus is a Customer Support Outsourcing company offering remote administrative and customer care services. Reviews indicate a mixed performance, with one client praising a 40-60% reduction in administrative hours, while another reported unmet objectives and poor communication. Approximately 50% of reviews mention positive outcomes regarding their virtual assistants' effectiveness.
Clients have consistently praised Virtual Gurus for their efficiency in delivering services. One client highlighted that Tara H. 'worked efficiently and was able to get all the tasks done in a timely manner,' contributing significantly to their project’s success. Additionally, the excellent communication and quality of team members were noted as impressive attributes, reinforcing the overall positive sentiment towards the company's effectiveness in meeting client needs.
Tara worked efficiently and was able to get all the tasks done in a timely manner.
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Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — Virtual Gurus provides administrative assistance for a travel agency. The team provides a virtual assistant that supports the client with inbox and travel itinerary management, invoicing, and client Read more
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Overall, clients express satisfaction with Virtual Gurus' value and pricing. Many highlighted the 'good value for cost' and 'pricing fit our budget' as key factors in their selection. A client from Symmetry Public Relations noted, 'Good value for cost,' while another remarked on the 'incredible value for the cost' in real estate. However, there were isolated concerns about service consistency, suggesting areas for improvement. Overall, the sentiment leans positively toward their cost-effectiveness.
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Relay Human Cloud is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. Their reviews highlight seamless integration with existing teams, enhanced productivity, and significant labor cost reductions. Impressively, 100% of reviewers praise their ability to double daily productive hours and improve tenant satisfaction, with no areas for improvement noted.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Relay Human Cloud provided staff augmentation services for a real estate company. The team handled data entry, data analytics, reporting, and QA. Read more
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Clients consistently highlight Relay Human Cloud's competitive pricing and strong value for money. One reviewer noted that their pricing fit well within budget while providing dedicated accounting support, leading to increased productivity. Another emphasized the company's ability to augment local teams at a fraction of local costs, attributing significant productivity gains to Relay's services. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of the services provided.
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More responsive than most other service providers
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Sourcefit is a business process outsourcing (BPO) company that offers a variety of services, including call center management, HR functions, QA testing, and office space provision. Reviews highlight Sourcefit's commendable culture fit, cost-effectiveness, and responsive project management. Approximately 80% of clients reported satisfaction, praising their proactive communication and ability to align with company values, while some noted room for improvement in pre-notification of changes.
Clients consistently highlight Sourcefit's competitive pricing and strong value for money. One client noted that Sourcefit's pricing 'fit our budget' and provided 'good value for cost'. Another emphasized their 'great culture fit' alongside affordability. Overall sentiment indicates satisfaction with Sourcefit's cost-effectiveness, contributing positively to clients' operational efficiency and growth, while maintaining responsiveness and collaboration throughout their partnerships.
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Recent client feedback on Sourcefit highlights their effective collaboration and responsiveness, with clients noting their impressive project management and ability to meet or exceed productivity metrics. A Senior Director praised their trustworthy partnership and alignment with company values, while a Managing Director emphasized the speed and detail of their service delivery. Overall, clients express high satisfaction, with no significant areas for improvement identified, indicating Sourcefit as a strong choice for remote staffing solutions.
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SPLACE BPO is a Customer Service BPO specializing in Customer Care Outsourcing and Call Center Solutions. They excel in managing chat volumes and customer interactions, with notable strengths in culture, efficiency, and responsiveness. Approximately 100% of reviewers highlight their attentiveness and timely delivery, although some mention a need for improved early communication.
Clients have consistently highlighted SPLACE BPO's competitive pricing and overall value, often noting that their services fit within budget constraints. For instance, one client appreciated that SPLACE's pricing was a key factor in their selection. Another client, who invested significantly, reported a substantial increase in sales, reinforcing the perception of high value for money. Overall, feedback indicates satisfaction with the cost-effectiveness and quality of services provided by SPLACE BPO.
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Cloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Cloud Sourcing provides back-office support for an ABA therapy center. The team handles the client's billing process, patient scheduling, customer support, accounting, and bookkeeping. Read more
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Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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In the past six months, clients have consistently praised Cloud Sourcing for their exceptional service, responsiveness, and cost-effectiveness. One CEO highlighted significant savings and improved operational efficiency, stating they no longer miss due payments. Another client noted a sales quadrupling due to Cloud Sourcing's effective business development team. Overall, feedback indicates high satisfaction with timely deliverables and strong management support, with no significant areas for improvement identified.
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LEVIEV'S is a Customer Support Outsourcing company that specializes in providing comprehensive customer service solutions, including technical assistance and customer relationship management. Their reviews reflect a high level of satisfaction, with a noted 10% increase in customer satisfaction scores and a 50% reduction in response times. Clients appreciate their proactive approach and timely project management, highlighting their adaptability and commitment to client goals.
LEVIEV's has received highly positive feedback regarding their proactive approach across multiple projects. Clients noted their quick responses and adaptability, such as one client stating, 'They were very quick to act and went above and beyond what was normally expected.' Another highlighted their 'proactive problem-solving and commitment to improving continuously,' which ensured project goals were met. Overall, the sentiment reflects strong satisfaction with LEVIEV's proactive engagement and support.
Levievs did a great job with project management. They always finished tasks on time and kept us updated regularly with progress reports. Their team was very quick to respond, often addressing our needs within just a few hours. They were also flexible and could easily adapt to any changes or new requirements. Their proactive problem-solving and commitment to improving continuously made sure the project stayed on course and met all our goals.
When it came to project management, LEVIEVS was outstanding. They responded promptly to our requests and comments and swiftly implemented their answer. Their sincere dedication to protecting our data and proactive attitude to security truly stand out. Together, the flawless integration of our current technologies, the round-the-clock monitoring, the quick AI-powered threat response, and the emphasis on telemetry and metadata created a really outstanding solution.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — LEVIEV'S provides customer support services for an HVAC solutions company. The team provides technical support, helps customers get started, manages customer relations, and gathers customer Read more
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Clients consistently praised LEVIEV'S for their competitive pricing and strong value for money. Feedback highlighted that their services fit well within budget constraints while delivering high-quality results, such as a threefold business growth attributed to their tailored solutions. One client noted, 'It was much cheaper to build our own system than to buy one,' emphasizing cost-effectiveness. Overall, the sentiment reflects satisfaction with the balance of cost and quality, affirming LEVIEV'S as a valuable partner for various projects.
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Recent reviews highlight LEVIEV'S as a highly competent partner, consistently meeting project goals across various domains. Clients praised their responsiveness, professionalism, and the quality of deliverables. For instance, a client noted a 30% rise in customer satisfaction after implementing an AI system, while another reported a 10% increase in CSAT scores due to improved customer support. Overall sentiment is overwhelmingly positive, with clients appreciating LEVIEV'S alignment with their values and budget, as well as their commitment to excellence.
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Blue Valley Marketing specializes in Customer Service Outsourcing and lead generation services, demonstrating a remarkable ability to adapt strategies to client-specific needs. With a 100% positive feedback rate, clients highlight their effective project management and significant outcomes, such as a 20% increase in sales income and a 60% rise in qualified leads.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — To generate more sales leads, an IT services company has hired Blue Valley Marketing to create effective email campaigns. Their tasks also include market research and prospect database creation. Read more
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Clients consistently commend Blue Valley Marketing for their cost-effectiveness and value for money. Feedback highlights that their pricing fits various budgets while delivering exceptional results, such as increased sales leads and improved customer satisfaction. One client noted, 'Good value for cost,' while another emphasized their ability to exceed expectations, stating, 'I have been pleased with the cost per order.' Overall, the sentiment reflects strong satisfaction with the financial investment relative to the outcomes achieved.
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Connext is a business outsourcing company specializing in transaction management, business processing, and recruitment of highly skilled candidates. Across reviews, clients praise Connext for their efficiency, professionalism, and ability to tailor services to specific needs, leading to improved business growth and client satisfaction. Approximately 100% of reviews highlight Connext's reliability and commitment to building long-term partnerships.
Connext has received positive feedback for their patient and people-focused approach. A client noted their 'entrepreneurial, patient' demeanor, which fostered effective communication and collaboration. The client appreciated Connext's commitment to understanding their needs and ensuring the right solutions were implemented. Overall, the sentiment reflects a strong alignment with client values and a steady, supportive partnership, although there was a suggestion for more proactive IT scenario planning.
ConnextGlobal was more on the ball then we were. We had excellent back and forth communication. Again, we followed the lead the showed us. Entrepreneurial, patient, people-focused, steady, with great values.
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Clients consistently highlight Connext's competitive pricing and exceptional value for money, noting their ability to provide high-quality talent quickly and efficiently. One client emphasized that Connext was chosen over other firms primarily due to cost and expertise, while another remarked on the significant reduction in operational costs and enhanced processes achieved through their partnership. Overall, the sentiment reflects satisfaction with the investment, underscoring Connext's commitment to fostering long-term relationships and delivering substantial returns on engagement.
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Go Answer is an answering service company offering inbound call handling, chat support, and customer service solutions. The reviews reflect a high satisfaction rate, with clients noting enhanced professionalism and reliability—over 80% of reviews highlight responsiveness and quality of service. Many clients report significant cost savings, with several indicating reduced expenses by up to 66%. Areas for improvement include expanded bilingual capabilities and training transparency.
Clients have consistently praised Go Answer for their excellent project management. One client noted, 'The team is very communicative,' highlighting their responsiveness and dedication to fulfilling client needs. This positive sentiment is echoed in feedback emphasizing their willingness to accommodate requests, which enhances overall client satisfaction and allows businesses to focus on their core operations.
The project management is excellent. We typically communicate through email, and the team is very communicative.
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Clients generally perceive Go Answer as a provider of high-value services at a reasonable cost. One law firm noted a $5,000 investment led to improved lead quality and client conversion, emphasizing the service's worth. Another client reported a 66% reduction in costs compared to their previous provider, highlighting Go Answer's cost-effectiveness. While some clients noted that pricing can escalate with usage, the overall sentiment is that clients receive a premium service that justifies the expense.
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Mercatus is a lead generation and digital marketing company specializing in services such as cold calling, LinkedIn outreach, and strategic campaign management. Reviews reflect diverse experiences: approximately 70% of feedback highlights effective communication, responsiveness, and professionalism. However, some reviews indicate challenges in targeting specific industries effectively, particularly in the luxury fashion sector. Overall, clients appreciate Mercatus's organizational skills and their ability to adapt strategies to client needs.
Clients express a strong appreciation for the professionalism and organization of the Mercatus team. One customer highlighted the effective communication and quick response times, stating that the agents are involved in resolving exceptional situations. Another noted their impressive organizational skills, which contribute to a positive customer experience. Overall, the sentiment reflects satisfaction with the team's dedication and effectiveness in delivering support.
What did you find most impressive or unique about this company? They are very organized as a team. Are there any areas for improvement or something they could have done differently? We are pleased with our collaboration with them.
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Clients generally perceive Mercatus as offering good value for money, with several reviews highlighting the effectiveness of their lead generation services relative to the investment made. For instance, one client noted an investment of approximately €5,700, which led to successful cold calling campaigns despite some shortcomings in LinkedIn outreach. Another client emphasized that their investment of €10,000-€15,000 yielded significant network growth and increased response rates. However, some feedback suggests that pricing could be adjusted for better competitiveness.
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Hit Rate Solutions is a customer service BPO company specializing in outsourced customer support and call center solutions. Reviews indicate a high level of client satisfaction, with 100% positive feedback highlighting their responsive project management and cost-effectiveness. Clients commend their tailored support and efficient communication, though some suggest expanding CRM capabilities to enhance services further.
Hit Rate Solutions has received positive feedback regarding their professionalism from multiple clients. One client noted their 'impressive professionalism, attention to detail, and dedication to achieving project objectives.' Another client highlighted their 'very professional' approach, emphasizing that they stood out among offshore companies. Overall, the sentiment reflects a strong appreciation for their effective communication, timely delivery, and commitment to high-quality service.
In summary, the company's project management approach was characterized by effective planning, timely delivery, and responsive communication. Their commitment to meeting my needs and addressing challenges in a proactive manner contributed to the overall success of the telemarketing campaign. I was impressed by their professionalism, attention to detail, and dedication to achieving project objectives.
The communication was great, and so was the workflow. They were very professional. There’s a lot of bad information about dealing with offshore companies, but they were an exception.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Hit Rate Solutions provides sales outreach services for a food safety consulting company. Their goal is to attract more leads, B2B sales, and repeat customers to the client's website. Read more
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Clients consistently highlight Hit Rate Solutions as offering excellent value for cost, with many noting that their pricing fits within budget constraints. For instance, one client stated it provided 'good value for cost' and another emphasized the 'quality of work done for the price.' Overall, sentiment regarding the company's cost-effectiveness is highly positive, with multiple reviews praising their competitive rates and the professionalism of their services.
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SupportZebra is a Customer Support Outsourcing company excelling in Call Center Solutions and Customer Service BPO. They consistently receive high customer satisfaction scores and have significantly reduced response times to a quarter of previous levels. With a supportive culture and seamless integration into client organizations, 100% of feedback praises their responsive, high-standard service.
Clients consistently praise SupportZebra for their exceptional team dynamics and service quality. One reviewer highlighted their 'incredibly high level of service' and noted a significant reduction in response times, attributing this success to the team's dedication. Another emphasized the positive company culture, stating that they consider SupportZebra's agents as integral members of their own team. Overall, the sentiment reflects a strong appreciation for SupportZebra's commitment to fostering a collaborative and effective support environment.
They also consistently receive high customer satisfaction scores; they’re a great team. Moreover, I’ve learned about them and become friends with many people from the company. They’ve seamlessly adopted our support organization. We look at the team as our coworkers and full members of Center’s support.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — SupportZebra provides ongoing customer service outsourcing services for an expense management and corporate card company. The team handles phone, chat, and email support for the card side of the Read more
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Clients have praised SupportZebra for their competitive pricing and overall value for money. One client noted they chose SupportZebra as a more affordable option while ensuring employee welfare, stating, "They were one of the more affordable options and treated their employees better." Another client highlighted significant improvements in service efficiency and customer satisfaction, indicating a strong return on investment. Overall, feedback reflects a positive sentiment regarding the cost-effectiveness of their services.
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six eleven global services is a Customer Support Outsourcing company offering Call Center Solutions and Customer Service BPO. Reviews reveal that clients appreciate their strong alignment with company values, cost-effectiveness, and responsive service. With a consistent 90% CSAT score and high praise for efficient communication, 66% of reviewers noted the impressive quality of support, suggesting areas for potential improvement in team size and independent management.
Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — six eleven global services provides customer support for an enterprise SaaS company. After learning the client's goals, they manage tickets raised by customers. Read more
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Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
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