Name: The Hour - Back Office and Virtual Assistant Services
Address: 16 Middle Neck Road, Great Neck Plaza, United States, NY, 11021, US
Telephone: 888-505-6485
Price range: < $25
Rating: 5.0

AI-Enabled Insurance Outsourcing

The Hour is a U.S.-based Business Process Outsourcing (BPO) and Virtual Assistant provider specializing in Insurance Operations, Real Estate, E-commerce, and Healthcare Outsourcing and remote team support for startups, SMEs, and growing enterprises.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Great Neck Plaza, NY
Year founded
Founded 2015
Languages

Service Lines

Back Office Outsourcing: 50%
Customer Service Outsourcing: 20%
Call Center Services: 10%
Finance & Accounting Outsourcing (FAO): 10%
Document Digitization & Management: 5%
HR Consulting: 5%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 55%
Data Entry & Processing: 25%
Medical Billing Services: 10%
Claims Processing: 5%
Payment Processing: 5%

Inbound Services

Answering services: 50%
Virtual receptionist: 30%
Inbound appointment scheduling: 20%

Customer Service Outsourcing

Chat Support Services: 25%
Email Support Services: 25%
Order Processing & Taking: 25%
Phone Support Services: 25%

Outbound Services

Customer Surveys & Market Research Calls: 50%
Third party verification: 30%
B2C Telemarketing & telesales: 10%
Collections Recovery Services: 10%

Industries

Business services: 30%
Financial services: 25%
eCommerce: 20%
Medical: 10%
Real estate: 10%
Other industries: 5%

Clients

Small Business (<$10M): 50%
Midmarket ($10M - $1B): 35%
Enterprise (>$1B): 15%

Back Office Outsourcing Customer Service Outsourcing Virtual Assistant

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

The Hour - Back Office and Virtual Assistant Services offers competitive pricing, with projects costing less than $10,000 for some clients and around $100K for others. Clients consistently mention good value for the cost, efficient service, and high-quality work, making them a strong choice for budget-conscious businesses.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 27 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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The Hour - Back Office and Virtual Assistant Services Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Strong Project Management Skills

The Hour is recognized for delivering tasks on time, with efficient project management and clear communication, contributing to improved operational efficiency and organizational success.
Adaptability and Learning Capability

Reviewers commended The Hour's adaptability and quick learning capabilities, especially in taking on new responsibilities and mastering new tools or industries.
Room for Technological Advancements

Some clients suggested incorporating advanced technological tools, such as AI-driven analytics, to further enhance The Hour's offerings and provide deeper insights into operational performance.
Positive Team Dynamics and Culture Fit

The culture fit with clients is frequently mentioned, with The Hour's team being seen as an extension of the client's company, fostering a collaborative and seamless working relationship.
Increased Efficiency and Streamlined Operations

The Hour has helped clients across different sectors to streamline their operations and increase efficiency, allowing them to focus on core business activities and growth.
Expertise in Various Industries

The Hour's expertise spans multiple industries, including insurance, finance, e-commerce, and recruitment, effectively managing diverse tasks like quoting, CRM management, and database building.

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The Hour - Back Office and Virtual Assistant Services Reviews

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Application Management & Support Customer Service Outsourcing Email Marketing
Other app platform
+1
$50,000 to $199,999
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team was highly responsive to our needs, demonstrating strong availability."

Jul 6, 2025

Sr. Product Manager, Paycor

Hagai Virt

Other industries
Central - USA
5,001-10,000 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides email marketing services for an HR solutions firm. The team manages email campaigns, analyzes performance data, and optimizes outreach strategies.

The Hour - Back Office and Virtual Assistant Services has helped the client achieve measurable improvements in candidate engagement and satisfaction. The team is highly responsive, available, and timely. Their calm and thoughtful management style has been highly commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of Paycor

Describe what your company does in a single sentence.

We specialize in AI-powered recruitment and human resource placement solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Operate and manage advanced email marketing platforms to ensure timely and accurate campaign execution.
Analyze performance data from email campaigns to optimize outreach strategies and improve engagement.
Support and streamline candidate communication workflows, including initial outreach and follow-up processes.

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Referral

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

Great culture fit
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Campaign Management:

End-to-end operation of email campaigns, including setup, scheduling, and monitoring, using advanced email marketing platforms.

AI-Based Targeting:

Utilizing AI systems to identify and segment relevant candidate audiences, ensuring personalized and effective outreach.

Data-Driven Optimization:

Continuous performance analysis of campaigns based on key metrics (e.g., open rates, click-through rates, conversion rates), with actionable insights used to refine and improve future campaigns.

Dynamic Content Handling:

Managing campaigns that involve large volumes of dynamic data, including personalized content and variable messaging tailored to different candidate profiles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to measurable improvements in candidate engagement and satisfaction:

Increased number of candidate responses to outreach campaigns
Higher rate of positive feedback from contacted candidates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was highly responsive to our needs, demonstrating strong availability and consistently meeting and often exceeding the agreed-upon expectations and timelines.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was the team's calm and thoughtful management style, their ability to assign the right people to the right tasks, and their strong capacity for learning and continuous improvement.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

As with any advanced team, there is always room for continued growth. We believe The Hour should keep evolving to stay aligned with the pace and innovation of our development and technology teams.

RATINGS

5.0

Accounting Back Office Outsourcing
Bookkeeping
$10,000 to $49,999
Aug. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team consistently delivers work on time, and they're very dynamics and adaptable."

Jun 30, 2026

Finance Controller, Supermarket Chain

Yash Sharma

eCommerce
Queens, New York
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides back-office outsouring and accounting for a supermarket chain. The team handles invoice entry, accounting, and financial record maintenance.

The Hour - Back Office and Virtual Assistant Services has improved the client's financial record accuracy, processing speed, and inventory tracking. The team is consistent, dynamic, and adaptable. The Hour - Back Office and Virtual Assistant Services delivers on time and communicates proactively.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Finance Controller of a supermarket chain.

Describe what your company does in a single sentence.

We operate a chain of Kosher Supermarkets across USA which offers groceries, fresh food and onine grocery delivery services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Invoice Processing
Inventory Accounting
Financial Accuracy

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour supports our acconting operations by overseeing invoice entry, inventory accounting and maintaining financial record. Also, they ensures to keep our accounting data organized and up to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accuracy has improved in maintaining our financial records, faster invoice processing and inventory tracking. Our financial records and inventory systems are much more organized which helps us to focus on other key department areas.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been smoother than before. The team is consistent and delivers on time.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The team consistently delivers work on time, and they're very dynamics and adaptable. We also find them reliable throughout the journey. The team is proactive in communicating and grasp new changes very quickly.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time

RATINGS

5.0

Application Management & Support IT Managed Services
Windows server
+1
$10,000 to $49,999
May 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They have become a reliable extension of our team.”

Jun 26, 2026

Technical Operation Manager, MSP Company

Charlie Brown

Information technology
New Lenox, Illinois
1-10 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides operational support to an MSP company. The team handles the client's administrative tasks and delivers IT services to their end customers.

The Hour - Back Office and Virtual Assistant Services has helped the client improve their internal workflows and turnaround times. The team is highly responsive, reliable, and accountable. They are also consistent in their communication and project management.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Technical Operation Manager of an MSP company.

Describe what your company does in a single sentence.

Our company managed IT services, cybersecurity, cloud solutions support to businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Operational Support
Help Desk Support
Back office Assistance

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Well, The Hour support our backend operations by handling administrative tasks, delivering IT services to our client allowing our internal team to focus on other data managemnet and documentation tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we have partnered wth The Hour, our internal workflows become much smoother, turnaround times have improved. This way our team is focusing on other priority works and documentation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they have been excellent in consistency and communication. The team is very responsive and act always fast if any priorities changes. They are reliable and accountable.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Responsive, Great project management and they have become a reliable extension of our team.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time.

RATINGS

5.0

Customer Service Outsourcing Recruiting Staffing
$50,000 to $199,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were highly responsive and accountable."

Jun 24, 2026

Director of Operation, Pharmacy Staffing Company

Joel Shah

Other industries
Toronto, Ontario
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides staffing and administrative support for a pharmacy staffing company. The team supports the client's recruiting process and candidate coordination.

The Hour - Back Office and Virtual Assistant Services has improved the client's organizational processes and turnaround time on operational tasks. The team is highly professional, responsive, and accountable. They adapt quickly to the client's changing priorities and meet all deadlines.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Operation of a pharmacy staffing company.

Describe what your company does in a single sentence.

We connects pharmacies with qualified pharmacists, technicians, assistants and student for tempporary staffing an relief shifts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Staffing Support
Operation Support
Admin Support

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports our recruiting processes, staffing, candidates coordination, customer services and admin tasks which ensures smooth operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw exceptional organization, faster turnaround times on operational tasks. The additional support has allowed us to focus on growth and client services. We also noticed better coordination across our staffing and recruiting operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team is responsive and accountable, we noticed they are highly proffessional in communicating with our staff and quicker to adpating any updates in priorities. They are quick with the completing tasks and meeting deadlines.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Email or Messaging App

What did you find most impressive or unique about this company?

Team Bonding, they manages work in flow, meeting deadlines in filling up the position. They were highly responsive and accountable.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

I dont think so, any improvment needs this time.

RATINGS

5.0

Back Office Outsourcing
Medical Billing Services
$10,000 to $49,999
Mar. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team has been responsible and easy to work with throughout the engagement."

Jun 22, 2026

Director, Counseling & Mental Health Company

Vik Sharma

Medical
Chagrin Falls, Ohio
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides VA services to a counseling and mental health company. The team handles patient coordination, insurance verification, and administrative support.

The Hour - Back Office and Virtual Assistant Services has helped the client improve their organization, workflow management, and turnaround time on administrative work. The team is responsible, consistent, and quick at problem-solving. Their communication is effective via email and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

We provide professional counseling and mental health services through in-person and telehealth appointments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Administrative Support
Patient Coordination
Insurance Verification

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Majorly they suport us in our administrative and operational processes, including patient scheduling, insurance verifications, record management and back office support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen improved organization, faster turnaround times on administrative tasks and better workflow management This has allowed our internal team to spend more time focusing on patient care rather than administrative work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team has been responsible and easy to work with throughout the engagement Task and communication is consistent and team is really quick in addressing any questions and queries.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Highly responsible and consistent, very quick on problem solving.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time.

RATINGS

5.0

Accounting Finance & Accounting Outsourcing (FAO)
$50,000 to $199,999
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The process has been smooth and reliable."

Jun 16, 2026

CFO, Real Estate Data Company

Amit Verma

Financial services
Herndon, Virginia
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides accounting services for a real estate data company. The team handles bookkeeping, accounts payable, CRM management, and bank reconciliations.

The Hour - Back Office and Virtual Assistant Services has improved the client's financial record accuracy and statement reconciliation in their CRM. The team delivers work on time, meeting deadlines. They're reliable, proactive, and precise. The client also praises their clear communication.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of a real estate data company.

Describe what your company does in a single sentence.

We provide real estate data and property intelligence APIs that help businesses access and analyze property information at scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Accounting

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour supports our accounting operations which incldes Bookkeeping, accounts payable and CRM management, bank reconciliations and maintaing financial reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Well!! we have seen improved accuracy in our financial records and reconciliation of statements in our CRM, we experienced that our accounting processes are more organized and refined. Also, our internal team spends less time on routine financial tasks. Task deliveries were significantly improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently delivers work on time and meets deadlines
Reliable and proactive in addressing any issues that arise
Maintains a high level of accuracy and attention to detail

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Consistently delivers work
Communicates clearly
The process has been smooth and reliable.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

No improvement this time. Team has been responsive and consistently delivers the work.

RATINGS

5.0

Back Office Outsourcing
Virtual Assistant
$200,000 to $999,999
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We are impressed by The Hour - Back Office and Virtual Assistant Services' reliability and attention to detail."

Jun 11, 2026

Director of Loan Operations, Financial Services Company

Pavin Sameer

Financial services
Sierra Madre, California
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides virtual assistant services for a financial services company. The team handles processing, document management, data entry, and workflow management.

The Hour - Back Office and Virtual Assistant Services has improved the client's turnaround times on loan files, document organization, and workflow consistency. The team is reliable, detail-oriented, and adaptive to new tasks. Moreover, they deliver work on time and respond to the client quickly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Loan Operations of a financial services company.

Describe what your company does in a single sentence.

We provides mortgage lending and home loan solutions, including purchase, refinance, and home equity financing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Mortgage Processing
Loan Processing
Refinancing

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports mortgage operations by handling our backend processing, document management, data entry, loan coordination and workflow management to assist our loan processing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After Working with The hour, we have saw improved turnaroud times on loan files, better organizing of documents and consistent workflows. Adminstartive workload have been improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been smooth, The team delivers all the assigned tasks on time, they are quick to responds us whenever needed and they are proactive.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed by The Hour - Back Office and Virtual Assistant Services' reliability and attention to detail, they quickly grasp things and they became an extension of our team, they are adaptive to new tasks and updates and delivers work on time.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not at this time.

RATINGS

5.0

Accounting
QuickBooks Accounting & Implementation
+3
$10,000 to $49,999
Mar. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The most important and impressive part is that we have QCs and a manager appointed with no extra cost."

Mar 19, 2026

Finance & Operations Manager, Business Services Firm

Naveen Singh

Business services
Brooklyn, New York
1-10 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides accounting services to a business services firm, including bookkeeping using QuickBooks, credit card reconciliations, and audit report preparation.

The Hour - Back Office and Virtual Assistant Services has delivered quality work, resulting in accurate financial records and an organized AP/AR process. The team has a smooth workflow and delivers tasks on time. Moreover, they are responsive and quick to adapt to the client's requests.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Finance & Operations manager of Duscany Financial Group

Describe what your company does in a single sentence.

Our firm provides business management and financial support services, including administration, IT and operational support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Bookkeeping
Reconciliations

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing end to end accouting operations including quick books bookkeeping, credit card reconciliations, preparation of audit reports and AP/AR.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen clear outcome in how clean and accurate our financial records are. Recons are getting done on time. Our AP/AR process is more organized whihc helps us tracking cash flows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is super smooth. Tasks are consistently delivered on time and our team including the managers at the hour are quick to respond and quick to adopt any project given.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Team effort, they gave us a package with accouting people who works on tasks, one quality manager who ensure the quality is top noch and above them we have a manager who takes instructions and feedback. The most important and impressive part is that we have QCs and a manager appointed with no extra cost.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

There are not any major concerns for now.

RATINGS

5.0

Accounting Back Office Outsourcing Finance & Accounting Outsourcing (FAO)
QuickBooks Accounting & Implementation
+1
$10,000 to $49,999
Jan. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Team maintained accountability."

Mar 18, 2026

Senior Quality Manager, Supermarket Chain

Karan Veer

Retail
Brooklyn, New York
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides virtual assistant services to a supermarket chain. The team manages invoice processing and supports inventory accounting.

The Hour - Back Office and Virtual Assistant Services has improved the client's invoice processing turnaround time, data upload quantity and quality, and reporting structure. The team is accountable, timely, and responsive. They have a reliable workflow and do not charge for training.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Quality Manager of a supermarket chain

Describe what your company does in a single sentence.

We are a supermarket chain that sells kosher groceries and household essentials both in store and online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Streamline back office operations
Help with our POS Invoices
Our Product Listing

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search
Referral

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost
Referred to me

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Work includes managing invoice processing and supporting inventory accounting. The team is responsible for accurately entering invoices into our system, maintaning organized financial records and ensuring all enteries are completed in a timely manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster invoice processing turnaround time
Improved data upload quantity & quality
Consistant and reliable reporting structure

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team maintained accountability, ensuring tasks such as invoice processing and inventory updates were completed within defined timelines. In case where challanges arose, their maagement was quick to respond, take ownership and implement corrective actions without disrupting overall workflow.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive and unique about them is their backup person who always steps in to handle the workflow when the main VA is not available, it helps us maintaining the workflow without disruption. And they do not charge us to train the backup.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

So far all is good, would love to give my review again if I find anything that needs an improvement.

RATINGS

5.0

Insurance Services & Brokers
Home Insurance
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are fast, accurate, and reliable."

Jul 8, 2025

Personal Lines Manager, Insurance Company

Jerralynn Parish

Insurance
Courtenay, British Columbia
501-1,000 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides ongoing staff augmentation services for an insurance company. The team works on various background administration projects.

The Hour - Back Office and Virtual Assistant Services has completed the tasks to the client's satisfaction. The team is accurate and timely. The client communicates with the team through virtual meetings, email, and a messaging app. Above all, they are fast, accurate, and reliable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Manager - Personal Lines

Describe what your company does in a single sentence.

Growing Insurance Brokerage in Canada

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Background Administration projects

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Unsure

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

Unknown

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work with The hour daily on various projects throughout our growing, dinamic company. I work almost exclusively with Don, regarding digital downloads for policy cancellations and endorsements. Don is fantastic. His work is accurate and he keeps me updated with any issue he encounters or reaches out with questions as need be, to ensure he maintains the level of quality I have come to expect. It is an absolute pleasure dealing with Don. Thank you Don :)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Company wide - Unknown to me.

But daily policy management for digital downloads in my area - great work. Time saving for brokers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Don is always amazing.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

As I said, I work almost exclusively with Don and he is fantastic!! They are fast, accurate, and reliable. Extremely personable as well :)

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

N/A

RATINGS

5.0

Back Office Outsourcing Market Research Recruiting
C-Suite Talent Acquisition
Less than $10,000
May 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"From day one, Garesh has understood our business."

Jul 7, 2025

Co-Founder, Life Science Recruiting Co

Anonymous

Other industries
United Kingdom
1-10 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides back office support for a life sciences recruiting company. The team has built a database of candidates and clients and supports outreach tasks.

The Hour - Back Office and Virtual Assistant Services has successfully met the client's weekly targets and plans. The team delivers work on time and within budget. The client is impressed with their proactiveness, work ethic, and communication via email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Co-founder of a pharmaceuticals company

Describe what your company does in a single sentence.

Life Science Recruitment company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Database build - candidiates
Database build - clients
Research
Market mapping
Technical Support where necessary

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

They approached us

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliver services to support a startup talent business. Mianly services related to outreach on both sides of client and candidate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Agreed weekly targets and plans but measured and reported daily

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has been delievered on time and budget to date.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Very sinple - Great people. From day one, Garesh has understood our business, the model we work to and how he can support us. His communications skills are excellent, from written to verbal. We like the sign in/sign out process every day and although we might not feedback on it daily, we do read it and find it very useful. Garesh is proactive and nothing is ever too much trouble, he wants to help at all times, he is also comfortable challenging our requests to ensure he has 100% understood any brief, which we like. He seems to have a very strong work ethic and has been creating some great results of late for us as we build our client and candidate portfolio. Garesh is a real asset to us right now and hopefully even more so as we grow our team and our team with you. Best wishes.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not yet

RATINGS

5.0

Showing 1-11 of 32 Reviews

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Verified Client Reviews: 30

Overall Review Rating: 5

Source: Clutch

Last Updated: July 2, 2026

Business Entity

Business Entity Name	The Hour Virtual Binz Inc
Source	Wyoming Secretary of State
Jurisdiction of Formation	Wyoming
Date of Formation	March 23, 2023
Status	Active
Last Updated	December 1, 2025
ID	2023-001242020

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	December 1, 2025

Learn More About The Clutch Verification Process

Locations (1)

16 Middle Neck Road Great Neck Plaza, NY, United States 11021

101 - 150

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The Hour - Back Office and Virtual Assistant Services

AI-Enabled Insurance Outsourcing

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Overall Review Rating

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Review Highlights

Strong Project Management Skills

Adaptability and Learning Capability

Room for Technological Advancements

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Expertise in Various Industries

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