Top Chat Support Services
A customer browsing your website may need a quick answer before placing an order or solving an account issue. Chat support services give them a way to ask questions without switching channels. Live chat support outsourcing can cover routine inquiries, product guidance, and escalation, with staffing built around your traffic and service hours.
Use Clutch to compare providers through client reviews, company profiles, and service focus. Ask how agents manage simultaneous conversations, keep answers accurate, and transfer issues that need further attention. If chat is part of a wider support operation, compare email support services and phone support services to find a team who can maintain consistent handoffs.
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$1,000+Undisclosed1,000 - 9,999Makati, Philippines
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See all 25 projectsBooth, a Customer Service BPO company, specializes in Customer Support Outsourcing, Call Center Solutions, and Remote Customer Care. Reviews highlight their professionalism, responsiveness, and cultural alignment with clients, leading to high customer satisfaction and staff retention rates. Notably, over 90% of reviewers commend their ability to integrate seamlessly with existing teams and tailor solutions to meet unique business needs.
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UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
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See all 128 projectsCallbox is a lead generation and marketing services company that offers account-based marketing and demand generation solutions. They have received overwhelmingly positive feedback, with approximately 90% of reviewers highlighting their effective lead generation and strategic alignment capabilities. Notably, over 80% of clients praise their project management and adaptability, while a small number suggest improvements in lead quality consistency.
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
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See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
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See all 88 projectsSupportYourApp, a premier Customer Support Outsourcing provider, is highly praised for its adaptability, proactive communication, and consistently high-quality service delivery. Approximately 80% of reviews highlight their flexibility and seamless integration with clients' operations. While 10% of feedback indicates areas for improvement in ownership and accountability, the majority reports exceptional customer satisfaction and operational excellence.
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$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
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See all 45 projectsUnity Communications is a Customer Service Outsourcing (CSO) provider specializing in remote customer care and business process outsourcing (BPO) services. The company receives overwhelmingly positive feedback, with clients praising their professionalism, responsiveness, and the seamless integration of their skilled agents into existing workflows. Approximately 90% of reviewers emphasize the company's ability to deliver tasks on time and align with client values, although a few suggest refining candidate searches for better alignment with specific needs.
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
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See all 213 projectsRemote CoWorker is a customer service outsourcing company specializing in providing virtual assistants and call center solutions for diverse industries. Reviews indicate a high level of satisfaction, with 100% of the feedback highlighting their effective communication, professional demeanor, and tailored solutions. Clients appreciate their budget-friendly pricing, seamless onboarding process, and proactive project management, contributing to improved operational efficiency and customer service BPO.
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$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
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See all 4 projectsOWORKERS is a business process outsourcing company specializing in data management, catalog management, and content moderation services. Across multiple reviews, clients highlight their effective project management, quick problem-solving abilities, and high-quality service delivery, with improvements in performance metrics such as error rates and monitoring coverage. About 75% of feedback emphasizes their strong communication and value for cost, while areas for improvement often mention the need for better team management and proactive updates.
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$50,000+< $25 / hr1,000 - 9,999Montréal, Canada
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See all 11 projectsFlairsTech is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Across multiple reviews, clients highlight their adaptability, cultural alignment, and effective project management. Approximately 97% of customer satisfaction scores were consistently high, and flexibility in scaling resources was frequently praised. Some initial challenges were noted, but these were resolved over time, demonstrating FlairsTech's commitment to continuous improvement.
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$10,000+Undisclosed250 - 999Nijmegen, Netherlands
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See all 7 projectsSalesupply is a Customer Service BPO specializing in Customer Support Outsourcing across various markets, offering services like multilingual customer service and logistics solutions. Reviewers highlight their strong project management, responsiveness, and ability to customize solutions, with an emphasis on operational efficiency and customer satisfaction. Approximately 100% of reviews are positive, praising their professional service and tailored customer care.
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$1,000+< $25 / hr250 - 999Dnipro, Ukraine
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See all 27 projectsSimply Contact is a specialized Customer Support Outsourcing company that provides comprehensive Call Center Solutions, emphasizing Customer Service BPO and multi-channel support. With consistent high ratings, 100% of reviewers highlight their efficient project management and adaptability, citing improvements in customer satisfaction and response times by up to 40%. The company excels in providing tailored Customer Support Services across various industries.
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UndisclosedUndisclosed250 - 999
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See all 96 projectsSmith.ai is a Customer Service Outsourcing company that provides call center solutions and customer support services. The reviews indicate an 80% satisfaction rate, highlighting their efficiency, professional communication, and seamless integration with client systems. While praised for their detailed call notes and responsive service, one negative review points out challenges with service cancellation.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
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See all 35 projectsUassist.ME is a Customer Support Services company specializing in Customer Service BPO and Remote Customer Care solutions. Reviewers highlight their effectiveness in reducing hold times and improving customer satisfaction scores, with a 28% reduction in dropped calls. Clients commend Uassist.ME for their professional communication and reliable problem-solving, with no areas for improvement noted.
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Undisclosed< $25 / hr250 - 999West Hollywood, CA
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See all 7 projectsVirtual Coworker is a company specializing in providing virtual assistant services for administrative, operational, and bookkeeping tasks. Across multiple reviews, clients commend their professionalism, efficiency, and responsive communication. Approximately 80% of reviews highlight their ability to improve workflow and productivity, while a small percentage suggest enhancements in the onboarding process and proactive communication. Overall, Virtual Coworker receives positive feedback for delivering quality and reliable support.
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$1,000+$25 - $49 / hr1,000 - 9,999Montréal, Canada
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See all 6 projectsContactPoint 360 is a Customer Service BPO and outsourcing company specializing in call center solutions and remote customer care. The reviews reflect an overwhelmingly positive response, with significant improvements in response times and customer satisfaction mentioned by all clients. Approximately 100% of reviewers commend their adaptability and seamless integration, likening their service to an internal team. Some suggest enhanced reporting detail would add further value.
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$5,000+$50 - $99 / hr250 - 999Calgary, Canada
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See all 13 projectsSureCall Contact Centers specializes in Call Center Outsourcing and Remote Customer Care, offering solutions for overflow call volume management. The company is praised for its flexibility, culture, and consistent service delivery, with 100% of reviewers noting their satisfaction with measurable outcomes such as ASA and AHT. No areas for improvement were identified.
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$1,000+< $25 / hr250 - 999Portland, OR
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See all 45 projectsPrialto is a Customer Service Outsourcing (CSO) company offering executive support, administrative assistance, and customer service. They consistently receive high praise, with 100% of reviews highlighting their timely delivery and strong communication. Clients commend their proactive approach, seamless integration, and value for cost, though some suggest improvement in platform integration. Positive reviews underscore Prialto's service-oriented culture and commitment to client success.
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$1,000+< $25 / hr50 - 249Berkeley, CA
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See all 36 projectsWing Assistant is a company offering Customer Support Outsourcing services, providing virtual assistant solutions tailored to various business needs. While 78% of reviewers praise their seamless integration, professionalism, and enhanced efficiency, there are concerns about the vetting process and task completion quality, accounting for approximately 22% of the feedback. Despite challenges, their cost-effective and proactive approach is noted as a key strength.
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$1,000+$25 - $49 / hr250 - 999Orlando, FL
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See all 34 projectsXACT is a Customer Service BPO company providing Outsourced Customer Support and Call Center Solutions. Reviews highlight their strong culture fit, flexibility, and responsiveness, with a 100% positive response regarding their proactive and adaptable approach. Approximately 75% of reviewers emphasize XACT's exceptional project management and ability to enhance client productivity and satisfaction.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
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See all 4 projectsROI CX Solutions, a company specializing in Customer Support Outsourcing services, has received overwhelmingly positive feedback. They demonstrated an excellent culture fit and responsiveness, with 100% of reviewers noting improved outcomes and better communication since new leadership was established. Their effective project management and reliable service were consistently highlighted by clients.
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$1,000+< $25 / hr50 - 249Mentor, OH
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See all 5 projectsVer-A-Fast is a Customer Support Outsourcing company specializing in Call Center Solutions and Customer Service BPO. The reviews highlight their proficiency in handling customer interactions, with an 85% service level goal consistently met. Clients appreciate their low turnover and customizable programs, contributing to high satisfaction and successful project outcomes.
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$1,000+< $25 / hr250 - 999București, Romania
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See all 15 projectsValoris Center is a customer service BPO company offering comprehensive call center solutions, including customer support outsourcing and technical support. Reviews indicate high satisfaction, with an 80% success rate in new customer campaigns and a 92% customer satisfaction rating. Clients commend their responsiveness, adherence to timelines, and alignment with company values, though some noted areas for improvement, such as personnel turnover.
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$10,000+< $25 / hr250 - 999Overland Park, KS
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See all 17 projects1840 & Company is a Customer Service Outsourcing firm specializing in recruiting and managing skilled offshore customer support teams. Reviewers consistently praise their professionalism, responsiveness, and commitment to client satisfaction. With a 96% CSAT and impressive response times, 1840 & Company excels in meeting client KPIs and providing tailored call center solutions, solidifying their reputation as a dependable Customer Service BPO provider.
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UndisclosedUndisclosed1,000 - 9,999Quezon City, Philippines
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See all 12 projectsOutsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.
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UndisclosedUndisclosed250 - 999Torreón, Mexico
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See all 24 projectsRemote Team Solutions specializes in Customer Service Outsourcing, providing comprehensive customer support and business process outsourcing services. The company receives overwhelmingly positive feedback, with clients highlighting their professionalism, integrity, and the trust they inspire. Notably, 100% of reviewers commend their culture fit and value for cost, while 90% emphasize successful outcomes such as improved customer retention and profitability.
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$10,000+< $25 / hr1,000 - 9,999Wrocław, Poland
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See all 23 projectsCCIG Group is a Customer Service BPO offering outsourced customer support, call center solutions, and comprehensive customer care outsourcing services. The reviews highlight exceptional flexibility, with 100% of reviewers noting their ability to adapt quickly to changes and meet short-term demands. Their project management and service delivery consistently meet or exceed expectations, with 95% of reviewers expressing satisfaction.
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$1,000+< $25 / hr50 - 249Sofia, Bulgaria
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See all 9 projectsMarKam Solutions is a Customer Service BPO, specializing in outsourcing customer support and operational efficiency. The company has consistently received positive feedback for its adaptability, professional project management, and ability to offer cost-effective solutions, with 100% of reviewers mentioning satisfaction with their tailored services and commitment to exceeding expectations.
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$1,000+< $25 / hr50 - 249Dipolog City, Philippines
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See all 20 projectsOBI Services is a Customer Service BPO specializing in Customer Support Outsourcing, providing multilingual 24/7 assistance and enhancing customer service operations. Across their reviews, 100% of clients praised their proactive communication and alignment with company values, with measurable improvements like a 40% reduction in response times and a 30% decrease in support errors.
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$5,000+< $25 / hr1,000 - 9,999New York, NY
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See all 5 projectsHoratio is a Customer Service Outsourcing (CSO) company that excels in providing comprehensive customer support solutions. With over 90% positive feedback, clients commend Horatio for their exceptional project management, responsiveness, and ability to seamlessly integrate as an extension of internal teams. Horatio's services have led to significant improvements in customer satisfaction metrics, such as CSAT and SLA, across various industries.
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$250,000+< $25 / hr1,000 - 9,999București, Romania
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See all 5 projectsConectys is a Customer Service BPO specializing in multilingual customer support and call center solutions. Reviews highlight their timely, responsive communication and effective project management, with 100% of reviewers commending their prompt delivery and ownership. Some suggest improvements in automation and quicker backfilling of key roles, indicating a focus on continuous enhancement.
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$1,000+< $25 / hr50 - 249Portland, OR
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See all 18 projectsTECHSPEED INC is a Customer Service BPO that provides Remote Customer Care and Data Entry services with a focus on high accuracy and timely delivery. Reviews highlight their effective project management and proactive communication, with 100% of feedback being positive, emphasizing their customer-first mindset and efficiency.
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$1,000+< $25 / hr50 - 249Kingston, Jamaica
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See all 8 projectsvlbpo cx is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is praised for its professionalism, outstanding support, and flexibility, with 100% positive feedback highlighting their seamless integration with clients’ cultures and commitment to quality. Approximately 50% of reviews emphasize their ability to scale efficiently and improve customer satisfaction scores.
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$5,000+< $25 / hr1,000 - 9,999Johannesburg, South Africa
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See all 3 projectsAfrishore BPO is a Customer Service BPO that excels in outsourced customer support, demonstrating exceptional client retention and satisfaction. The company is praised for its warm, friendly staff and alignment with client values, achieving 100% client retention and receiving positive client feedback. Their responsiveness and adaptability to project needs are noteworthy.
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Undisclosed< $25 / hr50 - 249Berlin, MD
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See all 7 projects20four7VA is a Customer Service BPO specializing in providing skilled virtual assistants with strong communication and customer support capabilities. Reviewers highlight their excellent customer support and timely project management, with 90% of feedback being positive. The company is praised for its seamless integration and responsive communication with clients.
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$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
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See all 38 projectsThe Hour - Back Office and Virtual Assistant Services is a Customer Service BPO company offering outsourced customer support and back-office solutions. Reviews highlight their professionalism, strong integration into client workflows, and efficiency in enhancing operational processes. Approximately 100% of the feedback is positive, with 83% of reviewers emphasizing responsive communication and timely delivery.
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$1,000+< $25 / hr250 - 999Gondia, India
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See all 18 projectsStaffCloud Services Pvt Ltd offers Customer Support Outsourcing and Call Center Solutions. The company is highly regarded, achieving a CSAT of 80+ and reducing a client's ticket backlog from 1,200 to 250 in two months. Reviews highlight their reliable, polite, and driven staff, with no significant areas for improvement noted across clients.
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$1,000+< $25 / hr10 - 49Kolkata, India
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See all 11 projectsStaybright Design Private Limited is a Customer Service BPO specializing in outsourced customer support services, including 24/7 inquiry response and resolution through multiple channels. The company received overwhelmingly positive feedback, with improved customer satisfaction ratings by 25% and retention rates by 12%. Their exceptional project management and commitment to continuous improvement impressed clients significantly.
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UndisclosedUndisclosed50 - 249Sandton, South Africa
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See all 13 projectsVA Connect is a Customer Support Outsourcing company specializing in Customer Service BPO and Remote Customer Care. They have consistently impressed clients with their effective customer service and business growth strategies. One client highlighted a notable relationship with their team, contributing to the successful expansion of their business. Approximately 100% of reviewers cite positive collaboration with their staff.
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
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See all 48 projectsEverHelp is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. Their reviews highlight a consistent theme of high-quality service, with 100% of testimonials praising their structured project management and ability to improve response times significantly. Approximately 90% of reviewers commend EverHelp for their proactive problem-solving and clear communication.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
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$5,000+< $25 / hr50 - 249Sofia, Bulgaria
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See all 23 projectsMercatus is a lead generation company specializing in B2B campaigns, offering services like appointment setting, outreach, and brand awareness. The majority of feedback is positive, with approximately 90% of clients highlighting their effective communication and project management. Notably, Mercatus achieved an 89% meeting acceptance rate in some campaigns and significantly increased client visibility and engagement. While a few clients suggested areas for improvement, most praised Mercatus for their professionalism and responsiveness.
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UndisclosedUndisclosed1,000 - 9,999Limassol, Cyprus
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See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
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See all 11 projectsEnshored is a Customer Service BPO specializing in Customer Support Outsourcing and back-office operations. The company is praised for its tailored solutions, delivering services such as data entry and customer service with over 90% SLA compliance. Clients appreciate Enshored’s proactive project management and independence, with no significant areas for improvement noted in reviews.
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Undisclosed< $25 / hr250 - 999Sofia, Bulgaria
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See all 3 projectsPontica Solutions is a Customer Service Outsourcing company that excels in providing call center and customer support services. The reviews highlight their strong project management, flexibility, and effective communication, with 100% positive feedback on their ability to reduce call wait times and improve customer satisfaction. Their personal approach and responsiveness were consistently praised by clients.
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
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See all 5 projectsSummitNext is a Customer Service BPO specializing in Customer Support Outsourcing and community management. Their reviews highlight a proactive approach and a "can-do" attitude, with 100% positive feedback emphasizing their cultural alignment and value for cost. Clients appreciate their 24/7 social listening capabilities and timely, accurate reporting.
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$100,000+Undisclosed10,000+Singapore, Singapore
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See all 12 projectsTDCX is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is praised for its high-performing teams, effective engagement, and fostering a culture of transparency and improvement. With no notable areas for improvement mentioned, TDCX's client satisfaction is remarkably high.
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UndisclosedUndisclosed250 - 999Tampa, FL
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See all 24 projectsAnswerFirst is a call management service provider known for its reliable handling of inbound calls and customer service. The company receives positive feedback for quality, reliability, and efficiency, with 75% of reviewers highlighting these strengths. Areas for improvement include attention to detail and customer interaction. Overall, clients value the cost savings and trustworthy service they receive.
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$1,000+< $25 / hr10 - 49Armenia, Colombia
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See all 7 projectsSharkhelpers is a recruitment agency specializing in building tailored teams and sourcing top talent across diverse sectors including technology recruitment, sales, and digital marketing. Reviews indicate a 100% positive feedback rate, highlighting their responsiveness, effective project management, and personalized service. Notably, 83% of reviewers commend their high-touch approach and care for both clients and candidates, ensuring alignment with company culture and objectives.
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$1,000+< $25 / hr50 - 249Shah Faisal Town, Pakistan
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See all 16 projectsAssistring LLC is a Customer Service BPO specializing in outsourced customer support and call center solutions. They consistently receive favorable reviews, with 100% of clients highlighting their effective project management and ability to significantly improve customer satisfaction and operational efficiency. Their tailored approach and innovative solutions have made them a valuable partner across various industries, leading to substantial client growth and enhanced customer experiences.
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$1,000+< $25 / hr10 - 49Rajkot, India
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See all 14 projectsVirva Infotech is a web development company recognized for its adept handling of diverse projects, from website redesigns to complex social networking apps. Client feedback reflects a high satisfaction rate, with 100% of reviewers highlighting their project management skills and commitment to delivering on time and within budget. Their flexibility and dedication to client success are frequently praised.
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$1,000+< $25 / hr10 - 49Ensenada, Mexico
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See all 6 projectsFirst Point Communications is a B2B lead generation and appointment setting company, specializing in cold calling and email marketing services. Overall, the company receives positive feedback, with 100% of reviewers highlighting their professionalism, dedication, and ability to generate high-quality leads. Clients appreciate their collaborative approach and effective communication, which have led to substantial improvements in sales pipelines.
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List of the Top 15 Chat Support Companies
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.3/40.019.2/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing30% Chat Support Services35% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
34.3/40.020/20 Reviews9.5/10 Clients & Experience4.8/10 Market PresenceService focus
20% Customer Service Outsourcing45% Chat Support Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34/40.019.6/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing100% Chat Support Services80% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
32.5/40.015.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
50% Customer Service Outsourcing25% Chat Support Services50% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.9/40.015.8/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
60% Customer Service Outsourcing35% Chat Support Services40% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
30% Customer Service Outsourcing20% Chat Support Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
30.9/40.020/20 Reviews4.6/10 Clients & Experience6.3/10 Market PresenceService focus
30% Customer Service Outsourcing42% Chat Support Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
36.2/40.019/20 Reviews10/10 Clients & Experience7.2/10 Market PresenceService focus
10% Customer Service Outsourcing20% Chat Support Services90% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32/40.018.6/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
65% Customer Service Outsourcing25% Chat Support Services35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
10% Customer Service Outsourcing34% Chat Support Services90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing25% Chat Support Services75% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30/40.016.6/20 Reviews7.9/10 Clients & Experience5.4/10 Market PresenceService focus
55% Customer Service Outsourcing60% Chat Support Services45% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
32.1/40.016.8/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
55% Customer Service Outsourcing20% Chat Support Services45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
31.9/40.017.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing20% Chat Support Services60% Other -
$50,000+< $25 / hr1,000 - 9,999Montréal, Canada
Ability to deliver
31.8/40.016.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
15% Customer Service Outsourcing45% Chat Support Services85% Other -
$5,000+< $25 / hr250 - 999Iași, Romania
Ability to deliver
29/40.015.8/20 Reviews9/10 Clients & Experience4.2/10 Market PresenceService focus
50% Customer Service Outsourcing40% Chat Support Services50% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.5/40.015.8/20 Reviews9.7/10 Clients & Experience5/10 Market PresenceService focus
45% Customer Service Outsourcing25% Chat Support Services55% Other -
$5,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
30/40.016.6/20 Reviews9.8/10 Clients & Experience3.7/10 Market PresenceService focus
50% Customer Service Outsourcing41% Chat Support Services50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
28.8/40.014.6/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
30.4/40.016.2/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
45% Customer Service Outsourcing25% Chat Support Services55% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32.3/40.017/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
55% Customer Service Outsourcing15% Chat Support Services45% Other -
$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
28.5/40.014.6/20 Reviews10/10 Clients & Experience3.9/10 Market PresenceService focus
40% Customer Service Outsourcing52% Chat Support Services60% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
29.9/40.015.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
50% Customer Service Outsourcing15% Chat Support Services50% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
32.9/40.019.4/20 Reviews8.3/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing50% Chat Support Services90% Other -
UndisclosedUndisclosed1,000 - 9,999Noida, India
Ability to deliver
27.9/40.016.4/20 Reviews7.2/10 Clients & Experience4.4/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other
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Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
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Chat Support Services FAQs
Chat support teams respond to website or app conversations, answer product and account questions, and help customers find next steps. E-commerce live chat support may also cover order status and returns. Confirm whether the service includes human agents, automated responses, or both.
Browse through Clutch’s vetted directories to align with potential teams based on your project’s requirements and their expertise. Test how agents respond to realistic customer questions, including ambiguous requests and issues requiring a handoff.
Look for clear writing, accurate guidance, and continuity between messages. Ask how the provider sets agent capacity and prevents busy periods from reducing response quality.
Warning signs include excessive concurrent chats, copied replies that ignore context, and unclear handoffs to your team. Be cautious if the provider tracks response speed but can’t explain resolution quality. Customers should know what happens next when an agent can’t answer their question.
Live chat support connects customers with human agents. A chatbot uses programmed responses or AI to handle conversations. Providers may combine both, so ask which requests reach a person, how conversation history transfers, and what customers can do when an automated answer is unhelpful.