Customer Service Outsourcing for Ecommerce Brands
LTVplus helps ecommerce businesses increase sales and customer satisfaction by providing world-class customer service outsourcing, cart abandonment recovery, and failed payment recovery services.
We provide the agents and consulting you need to delight your customers and scale your ecommerce business.
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Reviews
the project
Customer Support Service for IT Company
"They've been amazing to work with all-around in the work flow."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the CEO of a digital marketing company.
For what projects/services did your company hire LTVplus?
All of our customer support, pre-sale and post-sale.
What were your goals for this project?
Increase our conversion rates on pre-sale, increase our stick rates on post-sale.
How did you select LTVplus?
We found LTVplus through a colleague who highly recommended them.
Describe the scope of their work in detail.
They were able to quickly learn our course material and help guide any customers or leads into finding the right information they have been looking for.
What was the team composition?
Our manager and 3 live chat agents.
Can you share any outcomes from the project that demonstrate progress or success?
LTVplus has been amazing, so amazing in fact that I've introduced them to several of the leading players in our industry. One person told me "literally the best intro I've ever had". They've helped us navigate through tens of thousands of live chats and help us keep our customers happy. They've been key in allowing me to focus on the business knowing that our support is self-managed and incredibly reliable. Feel free to reach out to me if you have any questions about the experience. P.S. Kadean, our manager, is a rockstar".
How effective was the workflow between your team and theirs?
Very clean, simple, and reliable.
What did you find most impressive about this company?
They've been amazing to work with all around.
Are there any areas for improvement?
The biggest thing would be if we could hold onto some of their best agents for longer. Fortunately for them they have moved up as they do deserve!
LTVplus has provided quality service that the reviewer recommended to many of their colleagues. The company has able to filter through thousands of live chats for better assistance. Overall, their support has lifted their productivity and focus with a clean, simple, and reliable workflow.