# LTVplus LTVplus Reviews (8), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 1 connections joined LTVplus's Network [Visit Website](https://www.ltvplus.com/pricing/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/ltvplus) **Maximise your CS ROI: from a Cost to Profit centre** LTVplus is a global outsourcing company that empowers businesses with exceptional customer service to rid the world of bad customer experiences and increase the lifetime value of brands. Our dedicated teams of live chat agents, customer service agents, shopping cart abandonment experts, and payment recovery specialists are expertly trained and managed to ensure unparalleled support for your business without any hidden fees, commissions, or revenue sharing. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 250 - 999 - 1 Locations: - Brandon, FL (Headquarters) - Founded in 2017 - 16 languages: Mandarin, English, Spanish, Arabic, Japanese, German, French, Turkish, Cantonese, Italian, Polish, Ukrainian, Dutch, Yoruba, Serbian, Filipino - 20 timezones: Australia Central Time (ACT), Alaska Standard Time (AKST), (Arabic) Egypt Standard Time (ART), Arabia Standard Time (AST), Australia Eastern Time (AET), Central African Time (CAT), Canada Newfoundland Time (CNT), Central Standard Time (CST), Central European Time (CET), Eastern Standard Time (EST), Greenwich Mean Time (GMT), Israel Daylight Time (IDT), India Standard Time (IST), Japan Standard Time (JST), Middle East Time (MET), Mountain Standard Time (MST), New Zealand Standard Time (NST), Pacific Standard Time (PST), Singapore Standard Time (SGT), Universal Coordinated Time (UTC) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 55% Customer Service Outsourcing - 25% Call Center Services - 10% Back Office Outsourcing - 5% AI Consulting - 5% Staffing ### Focus Areas - Back Office Outsourcing: - 100% Virtual Assistant - Inbound Services: - 100% Virtual receptionist - Customer Service Outsourcing: - 60% Chat Support Services - 15% Order Processing & Taking - 15% Phone Support Services - 10% Email Support Services - Outbound Services: - 50% Collections Recovery Services - 40% Customer Surveys & Market Research Calls - 10% Third party verification ### Industries - 45% eCommerce - 5% Medical - 5% Hospitality & leisure - 10% Information technology - 20% Retail - 15% Telecommunications ### Clients - 10% Small Business (<$10M) - 80% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: LTVplus offers budget-friendly pricing with good value for cost, as highlighted by multiple clients. They provide flexible staffing solutions with 2-5 employees typically assigned per project, ensuring effective management and timely delivery of services. **Most Common Project Size**: $50,000 to $199,999 based on 5 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Customer Service Outsourcing: Less than $10,000 based on 4 reviews - Call Center Services: $10,000 to $49,000 based on 2 reviews - Back Office Outsourcing: $50,000 to $199,999 based on 1 review - Other Digital Marketing: $50,000 to $199,999 based on 1 review - Sales Outsourcing: $200,000 to $999,999 based on 1 review - SMS Marketing: $200,000 to $999,999 based on 1 review - Staffing: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### LTVplus Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 ### Top Mentions - High-quality work (2 mentions) - Timely (2 mentions) - Accessible (1 mentions) - Accommodating (1 mentions) - Communicative (1 mentions) - Easy to reach (1 mentions) - Easy to work with (1 mentions) - Great team (1 mentions) - Innovative (1 mentions) - Proactive (1 mentions) - Reliable (1 mentions) - Transparent (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Impressive Engagement and Adaptability** The company is recognized for its high level of engagement and adaptability, aligning well with client needs and integrating smoothly into operations. **High Satisfaction and Retention Rates** LTVplus has achieved significant improvements in customer satisfaction and retention rates for clients, with quick response and resolution times. **Comprehensive Customer Support Solutions** LTVplus excels in providing comprehensive customer support, managing everything from recruitment to HR and compliance for their clients, ensuring a seamless operation. **Challenges with Niche Recruitment** While LTVplus delivers excellent results, recruiting for niche positions can take longer, suggesting a need for a broader candidate pool. **Versatility in Service Offerings** Clients highlight LTVplus's versatility, noting their ability to handle a range of customer service functions and adapt to various project scopes. **Valued Training and Onboarding Processes** Clients commend LTVplus for their thorough training and onboarding processes, which ensure a high standard of service delivery. **Retention of Top Talent** Clients express a desire to retain LTVplus’s top agents longer, though they acknowledge the advancement opportunities for these individuals. **Consistent Timely Deliveries** Clients appreciate LTVplus for consistently delivering project milestones on or ahead of schedule, showcasing their reliability and efficiency. **Cultural and Value Alignment** Clients often select LTVplus due to cultural and value alignment, indicating a strong fit with client principles and objectives. **Strong Communication and Responsiveness** LTVplus is praised for their effective communication and responsiveness, with clients noting their anticipation of needs and proactive support. ### LTVplus Reviews #### Customer Support for Dog Food Manufacturer & Distributor (Featured Review) **The Project** - Services: Call Center Services, Customer Service Outsourcing, SMS Marketing, Sales Outsourcing - Project size: $200,000 to $999,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: LTVplus provides around-the-clock customer support for a dog food manufacturer and distributor. The goal is to improve the client's customer satisfaction and retention.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, Bully Max - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 3, 2023 **Feedback Summary**: Thanks to LTVplus, the client has achieved a 98% rise in satisfaction and a 104% increase in retention. The team has provided amazing support for the client. Their response time is under 20 seconds, and their average resolution time is under 10 minutes. They also keep up with changing technologies.  ""I'm impressed with their ability to adapt to change and keep up with emerging technologies."" **BACKGROUND** Please describe your company and position.I am the Founder and CEO of Bully Max. Describe what your company does in a single sentence.We manufacture and distribute high-performance dog food. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LTVplus to accomplish?24-7 customer support (phone, chat, & email)Improved customer satisfaction by 98%Increased customer retention by 104% **SOLUTION** How did you find LTVplus?Online SearchWhy did you select LTVplus over others?High ratingsGreat culture fitCompany values alignedHow many teammates from LTVplus were assigned to this project?18Describe the scope of work in detail. Please include a summary of key deliverables.Provide outstanding customer support 24-7, 365. First response time in under 20 seconds, resolution time in under 10 mins. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?98% increase in satisfaction104% increase in retention.Describe their project management. Did they deliver items on time? How did they respond to your needs?Amazing support and service.What was your primary form of communication with LTVplus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their ability to adapt to change and keep up with emerging technologiesAre there any areas for improvement or something LTVplus could have done differently?None --- #### Customer Support Outsourcing for IT Services Company **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing, Staffing - Project size: $50,000 to $199,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: LTVplus provides customer support outsourcing services for an IT services company. The team is responsible for recruiting multilingual support agents, managing HR and compliance, and providing regular reports. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, BlueGrid.io - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 4, 2025 **Feedback Summary**: LTVplus has set up a fully functional remote support operation for the client. The team has regular meetings with the client to gather feedback and ensure the best possible service. LTVplus's top-tier customer service management and transparent reporting are hallmarks of their work. "“The end results are always excellent.”" **BACKGROUND** Please describe your company and position.I am the CEO of BlueGrid.ioDescribe what your company does in a single sentence.We offer 3 services: IT Staff Augmentation, Software Development, and SOC as a service. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LTVplus to accomplish?Outsource talent in a specific timezone. **SOLUTION** How did you find LTVplus?ReferralWhy did you select LTVplus over others?Pricing fit our budgetReferred to meCompany values alignedHow many teammates from LTVplus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The project was a fully managed global customer support outsourcing engagement, where LTVplus handled recruitment, HR, IT, and compliance to operate a part of our customer service function as an external partner.Customer Support Operation Setup & Management:Building a global support team (live chat, email, phone, or ticketing).Implementing processes, escalation paths, and reporting systems.Setting up KPIs like CSAT, response time, resolution rate.Recruitment of Remote Talent:Hiring multilingual support agents or other remote team members.Handling sourcing, interviews, onboarding, and training.HR & Compliance Management:Payroll and employment contracts across multiple countries.Ensuring local labor law compliance and GDPR adherence.Performance and Quality Oversight:Regular reporting and analytics to track service quality.Dedicated account managers overseeing the relationship. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Fully functional remote support operation + compliance & HR administrationDescribe their project management. Did they deliver items on time? How did they respond to your needs?It is an ongoing collaboration with a main focus on outsourcing, so my teams are in charge of direct management of the teams they provided. Outside the day-to-day work, we have regular meetings with LTVPlus management to provide them with feedback in order to receive the best possible service from them.What was your primary form of communication with LTVplus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their ability to combine top-tier customer service management with complete remote staffing solutions. LTVplus.com doesn’t just provide agents; they deliver a full, managed operation with consistent quality and transparent reporting.Are there any areas for improvement or something LTVplus could have done differently?Recruiting for niche positions can take a bit longer, but the end results are always excellent. --- #### Customer Support Outsourcing for Tutoring Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: Aug. 2022 - Ongoing **Project Summary**: LTVplus offers customer support outsourcing for a tutoring company. LTVplus provides tier-one customer support via email and chat and contributes to the maintenance of the company's knowledge bases. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Manager, Customer Support Operations, Tutoring Co - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 14, 2024 **Feedback Summary**: LTVplus' work KPIs reflect fast, accurate, and polite interactions and resolutions with customers. The team demonstrates an impressive level of engagement and willingness to jump in and provide support for the client's startup. LTVplus is extremely responsive and anticipates the client's needs. ""LTVplus is extremely responsive and always goes above and beyond my expectations."" **BACKGROUND** Please describe your company and position. I am the Sr. Manager, Customer Support Operations of a tutoring company.Describe what your company does in a single sentence.We provide a tutoring management and data plaform. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LTVplus to accomplish?Resolve help tickets quickly. **SOLUTION** How did you find LTVplus?Online SearchReferralWhy did you select LTVplus over others?High ratingsPricing fit our budgetGreat culture fitGood value for costHow many teammates from LTVplus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Provides Tier 1 Customer Support via email and chatContributes to the development and maintenance of the company's external and internal knowledge basesCompletes ad hoc customer support/customer success tasks (e.g., manual correction of customer data, creation of materials, etc.)Training **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?KPIs that reflect fast, accurate, and polite interactions and resolutions with customers (e.g., Resolution time, CSAT, Average Interactions, etc.)Describe their project management. Did they deliver items on time? How did they respond to your needs?LTVplus is extremely responsive and always goes above and beyond my expectations.  They anticipate our needs and listen for opportunities to provide additional support based on the projects that are happening within my company.What was your primary form of communication with LTVplus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The level of engagement and willingness to jump in and provide support for our startup is very impressive.  They are well organized for training their team to provide exactly what we need.Are there any areas for improvement or something LTVplus could have done differently?While most of the LTVplus team that we have worked with have been rockstars, there have been times where new members of the team on our campaign have not been the right fit for us.  This situations were eventually resolved one way or another, but LTVplus may need a wider candidate pool. --- #### Customer Service Outsourcing for Cold Pack Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: LTVplus provides customer service support for a cold pack company. The team handles customer service inquiries, processes replacement orders, and manages live chat on the client's website. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Customer Experience Team Leader, R & Y Group LLC - Industry: eCommerce - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 14, 2025 **Feedback Summary**: LTVplus has successfully delivered all project milestones on or ahead of schedule, with the final deliverable completed two weeks early. The team has been responsive to the client's needs and communicates effectively through virtual meetings. The client praises LTVplus's versatility. ""They can help with anything."" **BACKGROUND** Please describe your company and position.I am the Customer Experience Team Leader of R & Y Group LLCDescribe what your company does in a single sentence.We sell Cold Packs.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LTVplus to accomplish?Maintain Our Customer Service Inquiries **SOLUTION** How did you find LTVplus?Online SearchOtherWhy did you select LTVplus over others?Pricing fit our budgetHow many teammates from LTVplus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.They take care of our customer service inquiries, process replacement orders if necessary, & deal with chat live on our website.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Delivered all project milestones on or ahead of schedule, with the final deliverable completed two weeks early.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes. They do. Always on time. What was your primary form of communication with LTVplus?Virtual MeetingWhat did you find most impressive or unique about this company?They can help with anything. Are there any areas for improvement or something LTVplus could have done differently?No --- #### Customer Service Outsourcing for Refurbished Electronics Retailer **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: June 2022 - Ongoing **Project Summary**: LTVplus provides customer service outsourcing services for a refurbished electronics company. The team takes over the client's front-line email and phone communication regarding their e-commerce marketplaces. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, TekReplay - Industry: Retail - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 12, 2024 **Feedback Summary**: LTVplus' team has exhibited a remarkable proficiency and ability to meet deadlines on email responses. They've demonstrated excellent project management and maintained effective communication throughout the engagement. Their diversity and alignment with the client's principles are unparalleled. ""We are pleased with LTVplus thus far."" **BACKGROUND** Please describe your company and position.I am the Vice President of TekReplayDescribe what your company does in a single sentence.We process and sell refurbished electronics **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LTVplus to accomplish?Outsource our frontline customer service **SOLUTION** How did you find LTVplus?Online SearchWhy did you select LTVplus over others?High ratingsPricing fits our budgetGood value for costReferred to meHow many teammates from LTVplus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We initially asked LTV to take over all front line email and phone communications for our eCommerce marketplaces. We have continued to find creative ways for LTV to take on a larger role within our team as they have proven capable of adding value in multiple aspects. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Ability to meet deadlines on email response Very proficient Ability to take on further requests not in the initial scope of plans Very proficient Overall we have been very pleased with LTVDescribe their project management. Did they deliver items on time? How did they respond to your needs?As a whole, we’ve been very pleased with the overall management of our LTV account. Visibility has been provided as needed and communication has always been fantastic with all team members.What was your primary form of communication with LTVplus?Email or Messaging AppWhat did you find most impressive or unique about this company?I’ve enjoyed getting to know the people as LTV employees remote workers from around the world and are able to get those team members aligned very well with the projects at hand.Are there any areas for improvement or something LTVplus could have done differently?We are pleased with LTVplus thus far. We have no complaints. --- #### Customer Services for Wine Company **The Project** - Services: Customer Service Outsourcing - Project size: Less than $10,000 - Project length: Oct. 2023 - Jan. 2024 **Project Summary**: A wine company hired LTVplus for customer services. The team answered customer inquiries, tracked information, and replaced damaged or returned packages during the holiday season. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Customer Service Representative, In Good Taste Wines - Industry: Food & Beverage - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jan 11, 2024 **Feedback Summary**: LTVplus' team solved tickets with a good response time. LTVplus' team did a great job increasing inquiry volume and was punctual and accommodating to requests. The client also praised the team's communicative approach and quality work. ""We will likely be using them again for the next holiday season."" **BACKGROUND** Please describe your company and position.I am the Senior Customer Service Representative of In Good Taste WinesDescribe what your company does in a single sentence.Winery **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LTVplus to accomplish?help with customer service inquiries over the holiday season **SOLUTION** How did you find LTVplus?Used them in previous yearsWhy did you select LTVplus over others?Pricing fit our budgetGood value for costWe were happy with the quality of work from our previous experiences with LTV.How many teammates from LTVplus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Answered customer service inquiries, including tracking information, replacing damaged/returned packages, etc. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Number of tickets solved, response time to tickets.Describe their project management. Did they deliver items on time? How did they respond to your needs?LTV did a great job of helping with our increased volume of inquiries, and were accommodating when I had a request, such as adjusting the schedule.What was your primary form of communication with LTVplus?Email or Messaging AppWhat did you find most impressive or unique about this company?Good Communication and quality of work, which is why we will likely be using them again for the next holiday season.Are there any areas for improvement or something LTVplus could have done differently?It wasn't the fault of LTV, because we brought them on late, and because of that, I don't think the LTV agents were as prepared for the volume of inquiries that we received. Next year, we plan on bringing them on earlier so that they have more time to get acclimated to our processes to be better prepared to handle the extra workload. --- #### Customer Service & Lead Tracking for Car Repair Co **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. 2023 - Ongoing **Project Summary**: LTVplus provides customer service communication and internal administrative organization for a car repair company. The team also offers lead tracking services for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Manager, Total Recon - Industry: Automotive - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 11, 2024 **Feedback Summary**: LTVplus' efforts have increased the client's CSI and deliverable data collected via Aircall and Lead Tracking. The team is experienced, always available, and has a top-notch performance to maintain high-quality standards. Their internal training during the onboarding process is impressive. ""LTV has an experienced staff of team leaders who are always available and perform at a high level."" **BACKGROUND** Please describe your company and position.I am the Manager of Total ReconDescribe what your company does in a single sentence.Tesla Collision Repair **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LTVplus to accomplish?Customer Service CommunicationLead TrackingInternal Admin Organization **SOLUTION** How did you find LTVplus?Online SearchWhy did you select LTVplus over others?Company values alignedHow many teammates from LTVplus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LTV was able to onboard effectively and immediately have an impact on customer facing services. The lead tracking is beneficial data that we previously did not have the bandwidth to collect. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?CSI increased and deliverable data that was collected via Aircall and Lead TrackingDescribe their project management. Did they deliver items on time? How did they respond to your needs?LTV has an experienced staff of team leaders who are always available and perform at a high level to keep the quality standards very high.What was your primary form of communication with LTVplus?Virtual MeetingWhat did you find most impressive or unique about this company?The internal training during onbaord was impressive. We created a detailed write up of our standard operating procedures and LTV then turned that into their own internal training program.Are there any areas for improvement or something LTVplus could have done differently?With any team, continual training and education is always needed on a regular basis. --- #### Customer Support for Dog Food Manufacturer & Distributor **The Project** - Services: Call Center Services, Customer Service Outsourcing, SMS Marketing, Sales Outsourcing - Project size: $200,000 to $999,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: LTVplus provides around-the-clock customer support for a dog food manufacturer and distributor. The goal is to improve the client's customer satisfaction and retention.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, Bully Max - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 3, 2023 **Feedback Summary**: Thanks to LTVplus, the client has achieved a 98% rise in satisfaction and a 104% increase in retention. The team has provided amazing support for the client. Their response time is under 20 seconds, and their average resolution time is under 10 minutes. They also keep up with changing technologies.  ""I'm impressed with their ability to adapt to change and keep up with emerging technologies."" **BACKGROUND** Please describe your company and position.I am the Founder and CEO of Bully Max. Describe what your company does in a single sentence.We manufacture and distribute high-performance dog food. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LTVplus to accomplish?24-7 customer support (phone, chat, & email)Improved customer satisfaction by 98%Increased customer retention by 104% **SOLUTION** How did you find LTVplus?Online SearchWhy did you select LTVplus over others?High ratingsGreat culture fitCompany values alignedHow many teammates from LTVplus were assigned to this project?18Describe the scope of work in detail. Please include a summary of key deliverables.Provide outstanding customer support 24-7, 365. First response time in under 20 seconds, resolution time in under 10 mins. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?98% increase in satisfaction104% increase in retention.Describe their project management. Did they deliver items on time? How did they respond to your needs?Amazing support and service.What was your primary form of communication with LTVplus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their ability to adapt to change and keep up with emerging technologiesAre there any areas for improvement or something LTVplus could have done differently?None --- #### Customer Support Service for IT Company **The Project** - Services: Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: LTVplus provides customer support services for an IT company. The goals are to increase conversion rates through pre-sale support and increase stick rates through post-sale support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO , IT Company - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 15, 2021 **Feedback Summary**: LTVplus has provided quality service that the reviewer recommended to many of their colleagues. The company has able to filter through thousands of live chats for better assistance. Overall, their support has lifted their productivity and focus with a clean, simple, and reliable workflow. ""They've been amazing to work with all-around in the work flow." " **BACKGROUND** Please describe your company and your position there. I'm the CEO of a digital marketing company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire LTVplus? All of our customer support, pre-sale and post-sale. What were your goals for this project? Increase our conversion rates on pre-sale, increase our stick rates on post-sale. **SOLUTION** How did you select LTVplus? We found LTVplus through a colleague who highly recommended them. Describe the scope of their work in detail. They were able to quickly learn our course material and help guide any customers or leads into finding the right information they have been looking for. What was the team composition? Our manager and 3 live chat agents. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? LTVplus has been amazing, so amazing in fact that I've introduced them to several of the leading players in our industry. One person told me "literally the best intro I've ever had". They've helped us navigate through tens of thousands of live chats and help us keep our customers happy. They've been key in allowing me to focus on the business knowing that our support is self-managed and incredibly reliable. Feel free to reach out to me if you have any questions about the experience. P.S. Kadean, our manager, is a rockstar". How effective was the workflow between your team and theirs? Very clean, simple, and reliable. What did you find most impressive about this company? They've been amazing to work with all around. Are there any areas for improvement? The biggest thing would be if we could hold onto some of their best agents for longer. Fortunately for them they have moved up as they do deserve! --- ## Portfolio & Awards ### A Dedicated Chat Support Team for RoC Skincare How RoC Skincare Achieved a CSAT Score of 4.68 out of 5 with a Dedicated Chat Support Team For more than 65 years, RoC continues to bring innovation and groundbreaking technology to the skincare industry. Their legacy includes the first-ever hypoallergenic skincare formulations, the first broad spectrum UV protection in sunscreen, and even the first over-the-counter Retinol product.  RoC needed a dedicated team of experienced, highly skilled, and qualified customer service agents who could handle tickets promptly and help build strong connections with their customers. Their ideal customer service agents were those who were tech-savvy, had a working knowledge of cosmetics and skin care, a high level of empathy, and the ability to learn quickly.    While LTVplus initially provided two dedicated agents to handle email and phone support, RoC Skincare scaled to five agents with one dedicated to chat support. Results CSAT score of 4.67 / 5 Average response time of 1 min Average Chat Duration of 8 mins To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/roc-skincare/    ### Customer Service Outsourcing for Bully Max 120% increase in customer support revenue with LTVplus customer service agents Bully Max was in need of committed customer experience agents to help boost sales and revenue while enhancing the entire customer experience. LTVplus tailored the solution and provided a team of four agents who could handle inbound live chat, support tickets, social media comments, and incoming calls. LTVplus agent delivered round-the-clock customer service which improved the entire customer experience. Over a year, BullyMax saw an increase in sales and revenue and improved customer experience.  Results:  10,075 sales generated $1,007M total sales revenue generated 110,500 tickets received via email, chat, social media 12,544 tickets received via calls Average first response time is 7 minutes and 19 seconds To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/bully-max/ ### Customer Experience Agents for Yankee Publishing How Yankee Publishing generates over $3 Million in online sales with LTVplus agents With a clear goal of expanding its digital reach and developing tailored content for its audience, Yankee Publishing found itself in need of a reliable customer service team that could take care of its readers 24/7. LTVplus provided primary and backup agents who were highly experienced and made a perfect fit for Yankee Publishing. Agents used Zendesk to handle customer phone calls and emails. In addition, LTVplus agents managed order entry, refunds, and customer management as well as facilitated communication regarding reshipment and special requests with Yankee's 3PL warehouse. Results:  Within a year, LTVplus agents handled 14,925 customer inquiries and over $3 Million in sales were generated.  To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/yankee-publishing/ ### Live Chat Agents for DIVBrands How DIVBrands Hit $600,000+ Revenue Target with Live Chat Managed by LTVplus   DIVBrands is a global eCommerce company, focused on data-driven launch of unique D2C apparel brands to various audiences across the globe. As they kept "glocalizing" their content for national and regional markets around the world, DIVBrands needed an experienced customer service team to manage pre-sales inquiries from their leads adn customers and guide them throughout their buying journey.    From the initial two LTVplus agents, the team grew to eleven live chat agents. At the same time, the support coverage eventually expanded from pre-sales support to include order status inquiries, returns, and cancellations.   Results:    Sales conversion rate: 7.7% Sales generated: 16,811 Revenue generated: € 604,444.73 CSAT: 88.62% Customer contacts received: 218,228 Average First Response Time: from 1m 18s   To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/div-brands/  ### Customer Service Agents for Commission Hero How Commission Hero grew the number of one-touch ticket resolutions to 80% with LTVplus As the the number 1 Clickbank affiliate in the world needed a customer service team to manage large volumes of email inquiries. Their primary goals were boosting sales conversions and online revenue as well as improving the overall client experience. LTVplus set Clickbank up with a team of six experienced customer service agents who took care of their inbox 24/7. Results:  Ticket created: 27 054 Overall ticket solved: 27 060 Ticket solved by LTVplus: 25537 Average first response time: 24 minutes Average resolution time: 24 minutes One touch Tickets: 80.1% To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/commission-hero/ ### Failed Payment Recovery Experts for Awesome Motive How LTVplus Helped Awesome Motive Recover $17k+ in Revenue in 5 Months As the company behind WPBeginner, OptinMonster, MonsterInsights, WPForms, SeedProd, and others, Awesome Motive powers over 15 million sites so small businesses can grow and compete with the big guys. Awesome Motive needed an experienced failed payment recovery specialist to ensure payments happen on time. LTVplus provided Awesome Motive with a failed payment recovery expert to run outreach campaigns, help process payments and provide customer support.  Results:  Sales generated: 125 recoveries / 2296 leads Sales revenue: $17,306 Conversion rate: 5% To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/awesome-motive/  ### Customer Success Team for Pink Lily How LTVplus helped Pink Lily generate 500K+ in revenue As one of the fastest-growing online retailers in America, Pink Lily is delighting its customers with a varying assortment of footwear, apparel, and accessories. While the online business was growing rapidly, Pink Lily needed a dedicated customer success team to take care of every customer interaction - from the first engagement to post-sales customer care. The initial LTVplus team consisted of four customer experience agents and within 2 months, 4 additional agents were added to manage the ever-growing volume of tickets.  Results:  5,953 sales generated More than $522k revenue generated More than 39K customer contacts received To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/pink-lily/  ### Customer Success Agents for GiddyUp GiddyUp's Journey to Zero Unsolved Tickets with 95% One-Touch Resolution A partner marketing network and all-in-one performance platform, GiddyUp bring the latest marketing innovations for brands of all sizes and industries. In 2022, GiddyUp saw an 1,000% increase in customer inquiries - and no matter how many automations were put in place, the human touch was still very much needed.  LTVplus set up a team of dedicated customer success agents within a short amount of time. As a result, GiddyUp was able to manage large volumes of customer service tickets.  Results:  First Response time from 23.5 hrs in Q4 2022 to 4.25 hrs by Feb 2023 0 unsolved tickets 95% one-touch tickets To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/giddyup/  ### Dedicated Virtual Assistant for Abstrakt Marketing How Abstrakt Marketing Closed 500+ Website Audits in 9 Months with an LTVplus Virtual Assistant Abstrakt Marketing Group is a full-service lead generation agency servicing 1,700+ clients globally. The team needed expert help in completing ever-growing numbers of potential customers’ website audits - fast. Their priority was to get that help for the long run so they wouldn't be disrupting the business.  LTVplus provided Abstrakt Marketing with a virtual assistant who had the right skills, experience, training, and mindset to fully support their team. Within 9 months, Abstrakt Marketing generated 90 sales—a 16% conversion rate attributed solely to the LTVplus team’s effort. Results:  556 total audits closed 90 sales generated The target of 8 audits per day has been surpassed Generated $191,172 monthly recurring revenue CSAT of 5/5 To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/abstrakt-marketing/ ### Customer Service Agents for TekReplay How TekReplay Achieved a 100% SLA Compliance Rate and 91.92% CSAT with LTVplus Agents TekReplay is a fast-growing provider of refurbished consumer electronics. The company specializes in quality refurbished Macs, iPhones, and iPads at friendly prices.  As TekReplay continued to scale their business operations, they needed to a tailored customer service strategy - and most importantly, dedicated experts to take care of their customers at every stage of their journey.  LTVplus provided a customer success team consisting of experienced customer service agents to handle email and phone support, and a virtual assistant to manage a wide range of admin tasks.  Results:  86k+ customer inquiries received CSAT score of 91.92% SLA is at 100% of the target To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/tekreplay/  ### Customer Experience Team for Easy Treezy How LTVplus Customer Experience Agents Helped Easy Treezy Achieve a 60% Increase in Sales Easy Treezy is an eCommerce company that produces the world’s first pre-lit and Pre-decorated Artificial Christmas trees. As the team grew and scales their business, the increasing volume of customer inquiries was beginning to large to handle in-house without the risk of compromising customer experience.  LTVplus set up a dedicated customer experience team with hands-on knowledge of managing a full customer cycle – from pre-sale to post-purchase stages. The LTVplus team grew to ten customer experience agents in just one month.  Results:  Sales generated: 1200+ Sales revenue: 60% revenue increase in one Holiday season Customer contacts received: over 14k To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/easy-treezy/ ### Live Chat Service Team for OptinMonster How OptinMonster Increased e-Commerce Conversion Rates by 11X Through Live Chat OptinMonster is a conversion optimization software that helps convert abandoning website visitors into email subscribers and customers. Over a billion people see a website with OptinMonster on it every month. The OptinMonster team needed live chat agents onboard to support their visitors 24/5, covering all hours of their business during the work week.  LTVplus set up a team of live chat agents with hands-on experience of the US market and exceptional customer service skills to wow OptinMonster leads and customers.  Results:  The e-commerce conversion rate is now 11 times higher when a person completes a chat VS an average website visitor who does not. The average session value of a person who completes a chat with us VS is now 15.9 times higher. OptinMonster now has an 85% satisfaction rating from live chat agents that LTVplus provided. To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/optinmonster/  ### Failed Payment Recovery Expert for Caseproof How LTVplus Failed Payment Recovery Expert Helped Caseproof Recover $100k+ of Lost Revenue Caseproof develops WordPress plugins and services for online businesses. Their plugins help online businesses automate their marketing efforts and payment systems to take their operations to the next level. As their customer database continued to grow, Caseproof needed an experienced failed payment recovery specialist who would make sure payments are made on time. LTVplus set them up with a failed payment recovery expert who run successful outreach campaigns across a variety of channels, recovered billing information, helped process payments and handled customer support inquiries.  Results: Sales generated: 643 payments recovered in Q2 - Q4 2020 Total Sales Revenue Recovered: over $100,000 in Q2 - Q4 2020 Customers contacted for recovery: 21,385 To read the full case study, visit the following link: https://www.ltvplus.com/case-studies/caseproof-success-story/  ### Back Office Support Team for Total Recon Total Recon is a collision center in Maryland that ensures a Tesla stays a Tesla. As the company was trying to scale, the team needed assistance with their administrative side of things in the front office. LTVplus provided Total Recon with remote admin help to handle day-to-day operations and take the load off the team's plate, so they could focus on growing their business. Learn more about the Total Recon's team experience with LTVplus in the video:  ### Admin Support Service for The Haunt Ghost Tours The Haunt Ghost Tours is the #1 ghost hunting tour company in Los Angeles and San Francisco. Their team had a wide range of administrative roles and tasks that they needed assistance with which is where the LTVplus remote admin staff steped in.  Learn more about their experience with LTVplus in the video:   ### Admin Service Team for DriveWhip DriveWhip delivers affordable access to electric rideshare vehicles and empowers its customers to take ownership of their time and schedule while make more money from their cars. The team partnered with LTVplus to get assistance with daily operations and admin work. Learn more about the DriveWhip's experience with LTVplus in the video:    ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_virtual_receptionist_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_call_centers_ecommerce_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_bpo_company_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_fall_2024.svg) ### Industry Recognitions - 4.3 Stars on Glassdoor! - ReplyCo Partner - 4.5 Stars on Indeed! - LVTplus - Crunchbase - LinkedIn - Outsourcing and Offshoring Consulting - LTVplus Launches New All-in-one Solution - Great Place to Work ## Key Clients - Bully Max ## Packages ## About the Team ### Our Story LTVplus provides fully managed technical support teams for MSPs and technology companies. We supply dedicated NOC engineers, Tier 2 specialists, and security analysts managed by us. ISO 27001 & SOC 2 certified, rated 4.8/5 on Clutch. Teams go live in 30 days, white-labeled under your brand, working inside your PSA and RMM. We don't send resumes — we deliver results. We also offer non-technical customer service roles for eCommerce brands and AI Implementation and adoption services.  ## Locations (1) ### Brandon, FL (Headquarters) - 1032 E Brandon BLVD #1003 - Brandon, FL 33511 - United States - 501 - 750 employees - Phone: +13239164553 ## Connections - Ivan Dabić (BlueGrid.io) ## Contact LTVplus [Send a message](https://clutch.co/profile/ltvplus) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/ltvplus) - [Facebook](https://www.facebook.com/ltvplus/) - [X](https://twitter.com/ltvplus) - [Instagram](https://www.instagram.com/ltvplus_/)