Press releases

New Research Shows Businesses Aren’t Proactive Enough When It Comes to Managing Online Reputation

WASHINGTON, DC, October 2, 2019  – To stay ahead of potential crises, most small businesses (88%) monitor their online reputation at least quarterly, according to a report by Clutch, the leading B2B ratings and reviews firm. 

Monitoring is only one part of an effective online reputation management (ORM) strategy, though. Clutch’s research shows that small businesses should be more proactive by:  

  • Managing reviews
  • Promoting their brand on social media
  • Diversifying their communications strategy

Respond to Reviews and Ask Happy Customers to Write Positive Reviews 

Responding to reviews is important, but businesses can do more to grow their collection of positive online reviews.

Only 40% of small businesses encourage customers to leave positive reviews. 

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More Than Half of Online Shoppers (54%) Are Members of Subscription Box Services, as Industry Caters to Consumers’ Desire for Convenient, Personalized Experiences

WASHINGTON, D.C., September 30, 2019 – Subscription box services can deliver anything from the mundane, such as razors or makeup, to the bizarre, including collections of carnivorous plants or bone specimens, to consumers’ doorsteps.

A new survey by Clutch, the leading B2B ratings and reviews platform, finds that more than half of online shoppers (54%) say they are a member of a subscription box service.

Subscription box services appeal to modern consumers’ desire for a convenient yet personalized shopping experience.

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Clutch Announces the Top Business Service Providers and Software Developers for 14 Industries in New Report

WASHINGTON, DC - September 26, 2019 - Are you in search of an answering service for your medical office, or a software developer for your financial service?Top Business Services by Industry Clutch, the leading B2B ratings and reviews platform, highlighted the best business service providers and software developers across industries in its latest report.

Business services include firms offering accounting, human resources, and answering services.

The companies highlighted are skilled in understanding the specific needs of the industries they work within. Industries highlighted include the automotive, business services, dental, ecommerce, education, financial services, financial technology, healthcare, hospitality, legal, media, nonprofit, real estate, and retail industries.

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New Report Highlights the Top Developers and Web Designers Across Industries, Including the Healthcare, Real Estate, and Education Markets

WASHINGTON, DC – September 25, 2019 – A high-quality web design or mobile app development agency spends time understanding the nuances of each industry Top Web Designers by Industrythey work within. Clutch, the leading B2B ratings and reviews platform, recognized the agencies that take these steps in a new report, highlighting the top 247 firms for 14 industries.

The report names the top web designers or mobile app developers for the automotive, business services, dental, ecommerce, education, financial services, financial technology, healthcare, hospitality, legal, media, nonprofit, real estate, and retail industries.

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Older Employees Less Likely to Be Offered Retraining, Exposing Corporate Failure of Undervaluing Experienced Workers

WASHINGTON, D.C. – September 25, 2019 – Companies should value their workforce’s talent and offer skill development opportunities to employees regardless of age, according to a new survey report by Clutch, the leading B2B ratings and reviews firm.

Clutch surveyed 510 full-time employees in the U.S. about their job development and retraining preferences.64% of unionized workers are satisfied with their job retraining opportunities

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Clutch Announces the Top Creative and Marketing Agencies Across 14 Industries, Including Healthcare, Automotive, and Legal

WASHINGTON, DC – September 24, 2019 – The best creative and design agencies understand the specific needs of the markets they work within. What works well in the retail industry may not succeed in the legal field.Top Agencies by Industry

Clutch, the leading B2B ratings and reviews platform, released a new report highlighting the top-performing creative and design agencies in 14 specific industries. These industries are: automotive, business services, dental, ecommerce, education, financial services, financial technology, healthcare, hospitality, legal, media, nonprofit, real estate, and retail.

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Clutch Announces the Most Highly-Rated B2B Firms in Western Europe

WASHINGTON, DC – September 23, 2019 – Clutch, the leading B2B ratings and reviews platform, announced 285 business services firms as leaders in Western Europe today.

Clutch is based in Washington, D.C. It bases its research on in-depth phone interviews with former clients, as well as detailed research into the companies’ offered services and market presence.Clutch Award - Western Europe B2B Companies

Clutch’s research on Western Europe’s B2B industry is ongoing and it invites interested companies to apply to get listed in its report next year.

The top firms are based in Austria, Belgium, Denmark, Finland, France, Germany, Freece, Italy, Norway, Portugal, Spain, Sweden, Switzerland, and The Netherlands.

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Younger Employees Don’t Want Companies to Regulate Political Discussion on Social Media at Work, Despite Risk to Company Culture

Washington, D.C., September 18, 2019 – Social media is the new water cooler at work: Employees increasingly use personal social media profiles to communicate with each other about work, personal, and political matters. But, is discussing politics on social media different from discussing in the office?  

Younger employees think it's important for their company to share their political views

Employees under the age of 35 view discussing politics at the physical office and discussing politics on personal social media during work hours as distinct, according to a new survey from Clutch, the leading B2B ratings and reviews platform. 

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The Average Online Purchase Delivery Now Takes 2-3 Days, Thanks to Amazon. Small Businesses Are Finding Ways to Keep Up.

WASHINGTON, DC – September 4, 2019 – When an online shopper clicks “Purchase” on an Amazon order, they often don’t think about the large reaction they set off with their order – and all the technology and manpower required to get an item from a warehouse to their doorstep within two days or less.Graph - 85% of online shoppers purchased off Amazon in the past six months

Small businesses don’t typically have the same resources as e-commerce giants such as Amazon. A new report examines how those small businesses keep up with online shoppers’ desire for fast shipping.

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Businesses With Poorly Located Offices Could Have Trouble Hiring, Retaining Employees

WASHINGTON, D.C., August 28, 2019—Businesses must pick their office locations with care and be sure to consider where the majority of employees live. U.S. employees would rather have a short commute than an office located near restaurants, coffee shops, retailers, and other amenities combined, according to a new Clutch survey of 503 full-time employees.Places Employees Most Want Their Offices to Be Near

Almost half of employees (49%) say that an office near their home is the most important factor when considering office location.

People want to work near where they live, and an office’s location could factor into their employment decision.

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