Press releases

73% of People Don’t Trust AI Voice Technology Such as Google Duplex to Make Simple Calls, Though Trust May Build as Usage Increases

WASHINGTON, DC, May 23, 2019 – Nearly three-quarters of people (73%) say they are somewhat or very unlikely to trust a tool such as Google Duplex to correctly make simple calls for them. Duplex is a tool within Google Assistant that can call restaurants and book reservations using an AI-powered voice. Duplex caused controversy when it was unveiled in spring 2018 due to its lifelike realism.Graph - Trust Conversational AI

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Ratings and Reviews Company Clutch Unveils the 2019 Leading Marketing and Advertising Agencies in India

Clutch chose more than 110 marketing and advertising agencies from across India for its annual report. The rankings are based on the agencies’ past and current clientele, market presence, thought leadership, and client satisfaction.

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Clutch Reveals the Leading 2019 Mobile App, Web, and Software Developers in India

After extensive market research on thousands of Indian developers, Clutch selected 38 development companies as the leading mobile app developers, software developers, and web developers in India. As part of an exclusive new category, these developers are among some of the best companies on Clutch’s platform.

 

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Ratings and Reviews Company Clutch Announces the 2019 Leading Developers in India

Clutch’s research team selected 891 companies as the leading development companies in India. These developers were selected based on their commitment to superior customer service, industry leadership, expertise in the technologies they offer, and the caliber of their past and current projects.

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New Report from Clutch Lists the Leading IT and Business Services Firms in India for 2019

Clutch selected 118 Indian service providers as the top IT and business services firms for 2019. These leaders were chosen based on their strong market presence, leadership in their industries, and quality of their past and current projects.

 

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Clutch Ranks the 2019 Top Creative and Design Agencies in India

Clutch chose more than 130 creative and design agencies as the leading service providers in India, based on the strength and variety of their work, their past and current clientele, their industry leadership, and the quality products they deliver for their clients.

 

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More Than Half of Small Businesses Plan to Offer New Employee Benefits in 2019

WASHINGTON, D.C., April 18, 2019 – More than half of small businesses (56%) plan to offer new benefits to their employees in 2019, according to research from Clutch, the leading B2B research, ratings, and reviews firm. Clutch surveyed 529 small business owners or managers to learn about their 2019 employee benefits plans.

Small businesses offering new benefits are most likely to offer paid time off (19%), health benefits (15%), and retirement benefits (11%).

Offering new benefits can reduce employee turnover. These benefits are often less expensive over time than the cost of recruiting and training new employees.

“You’ve already invested the time, energy, and money to train [your employees],” said Bethany Holliday, director of human resources for Cornerstone Insurance Group & Employer Solutions, an employee benefits and business insurance firm. “It costs a whole lot less to keep people happy than it does to try and find new people.”

 

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98% of Small Businesses Claim to Protect App Users’ Data, But Most Lack Significant Security Measures

WASHINGTON, DC, April 17, 2019 – The majority of small businesses (98%) claim to protect their app users’ data, but most companies do not implement the basic measures required for online security.
 
Less than half of small businesses (41%) require a strong user password for their mobile app, while only 40% of small businesses encrypt their user data or implement two-factor authentication. These actions leave users’ data vulnerable. 

This data comes from a survey published by Clutch, the leading B2B ratings and reviews company. The report analyzes the app features and security measures developers prioritize in 2019.

Features such as encryption are vital to mobile app security.

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Nearly 90% of People Prefer Speaking to a Live Customer Service Agent on the Phone, Despite Efficiency of Phone Menus for Businesses

WASHINGTON, D.C. - April 11, 2019 - Eighty-eight percent of people (88%) prefer speaking to a live customer service agent instead of navigating a phone menu. Clutch, the leading B2B research, ratings, and reviews firm, surveyed 501 people who called a business at least three times in the past six months to analyze how businesses should set up their phone menus.

Businesses often use automated communication to save time and money, but certain customer inquiries still require a human touch.

Nearly three-fourths of people (72%) always or frequently end up speaking to a human after encountering an IVR menu.

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Only 2% of People Unlikely to Shop at a Company That Supports the Environment, New Survey Finds

WASHINGTON, DC, April 3, 2019 — People expect businesses to demonstrate corporate social responsibility by taking stances on pertinent social issues. Some issues, however, are more divisive than others, according to a study by Clutch, the leading B2B research, ratings, and reviews firm. 

People support businesses that take stances related to the environment (89%), human rights (80%), gender (74%), and to a lesser extent, politics (56%). Issues related to the environment and human rights are the least likely to cause controversy. 

Which social issues do people think businesses should support?

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