Press releases

Two-Thirds of Small Businesses Monitor Online Reputation Through Social Media

WASHINGTON, DC, March 7, 2019 — Small businesses recognize that their online reputation can impact their success. As a result, 88% of small businesses monitor their reputation online.  

Social media is a low-cost, high-impact platform small businesses can use to track what people say about their brand, which is why 66% of small businesses use social media to monitor their online reputation, according to new survey data from Clutch, the leading B2B research, ratings, and reviews company.

Top 3 Platforms Small Businesses Use to Monitor Online Reputation
 

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Small Businesses Will Primarily Hire for Sales and Marketing, Customer Service Positions in 2019

WASHINGTON, DC, March 6, 2019 –  Nearly 40% of small businesses hiring in 2019 want to fill sales and marketing roles (39%), followed by customer service roles (36%) and IT roles (32%). 

Clutch, a B2B research, ratings, and reviews firm, surveyed 529 small businesses to learn more about their 2019 hiring plans.

Brian Weed is the CEO of Avenica, a recruiting firm for recent college graduates. He says that these positions may be popular because they most directly support customer growth.

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Clutch Releases Their List of Emerging Technology Leaders In 4 Major U.S. Cities

Clutch identified over 50 emerging technology service providers based in New York, Los Angeles, Chicago, and San Francisco. Their services include augmented and virtual reality (AR/VR), internet of things (IoT), artificial intelligence (AI), and blockchain development services.

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Clutch Highlights the Leading B2B Companies in San Francisco for 2019

Clutch selected over 200 business-to-business (B2B) service providers in the Bay Area as 2019 leaders based on their excellent client feedback, market presence, industry expertise, and portfolio of current and past work.


 
WASHINGTON, DC, February 28, 2019 – Clutch.co, a data-driven B2B ratings and reviews platform, named 205 companies as B2B leaders in the San Francisco metro area today. 

These companies stand out as experts in their respective industries based on their commitment to client satisfaction, transparent project management, extensive thought leadership, and valuable service offerings.

The leaders are as follows:

 

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Clutch Announces the 2019 Best Service Providers in Chicago

Clutch’s list contains 215 business-to-business (B2B) companies in the Chicago metro area that stand out as leaders based on their client satisfaction and feedback, thought leadership, technological expertise, and past and current work experience.

WASHINGTON, DC, February 27, 2019 – Clutch.co, a prominent B2B ratings and reviews firm, officially released their annual rankings of the top B2B companies in Chicago today. 

The 215 companies distinguish themselves as leaders through their extensive industry knowledge, attentive customer service, organized project management, and high-quality results.

The leaders are as followers:

 

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Clutch Announces the 2019 Leading Los Angeles Service Providers in a New Report

Clutch named over 260 B2B companies that embody industry leadership in Los Angeles based on their market presence, respective expertise, verified client feedback, and their past and current clientele.

WASHINGTON, DC, February 26, 2019 – Clutch.co, a leading B2B ratings and reviews platform, published their 2019 list of the top service providers located in the Los Angeles metro area.

The 264 companies stand out on Clutch’s platform for their thought leadership, technology and marketing expertise, and above all, commitment to top-notch customer service.

The leaders are as follows:

 

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Clutch Reveals Their List of the Leading New York City B2B Companies for 2019

Clutch identified more than 400 business-to-business (B2B) service providers as industry leaders in New York City, based on their portfolios of work and past clientele, market presence, thought leadership, and client feedback.

 

WASHINGTON, DC, February 25, 2019 – Clutch.co, the leading B2B ratings and reviews platform, released their annual list of the top service providers in New York City today.

The 401 companies included in the list excel in their respective fields by providing outstanding customer service, communication, industry expertise, and results.

 

 

The leaders are as follows:

 

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Only 27% of People Currently Own a Virtual Assistant, But Use of Consumer AI Devices Is Growing, New Survey Finds

WASHINGTON, D.C., February 12, 2019 – Slightly more than one-fourth of people (27%) own an AI-powered virtual assistant such as an Amazon Echo or Google Home, according to new research from Clutch, the leading B2B ratings and reviews site. 

People use virtual assistants for simple tasks and commands, mostly playing music or podcasts (66%), setting alarms or reminders (56%), and receiving updates about news, weather, or sports (48%).

How People Use Virtual Assistants

These primary uses for virtual assistants indicate that people are comfortable using voice commands to accomplish simple tasks. 

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People Expect All Industries to Demonstrate Corporate Social Responsibility, But Especially the Tech, Food, and Fashion Industries

WASHINGTON, DC, February 6, 2019 — Consumers typically associate the food, technology, and fashion industries with corporate social responsibility, according to a study by Clutch, a leading B2B research, ratings, and reviews firm.  

People expect food-related industries, like grocery retailers (70%) and restaurants (62%), to commit to corporate social responsibility, followed by the technology (70%) and fashion (65%) industries. 

Since these industries produce things consumers use daily, experts say it’s no surprise that consumers expect a higher level of social responsibility from them.

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People Find Being Kept on Hold Most Annoying When Calling Businesses, New Data Says

WASHINGTON, DC, February, 5, 2019 – When asked to rank their top three frustrations with telephone customer service, the largest percentage of people chose being kept on hold (57%), followed by rude service (52%), and automated phone menus (51%). What Do People Find Frustrating When Calling a Business? - Graph

The data comes from a new survey report that explores why businesses must prioritize speed when managing their phone lines, and how they can implement improvements. Clutch, the leading B2B research, ratings, and reviews platform, conducted the survey of 501 people who called a business more than three times in the past six months.

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