Press releases

People Find Being Kept on Hold Most Annoying When Calling Businesses, New Data Says

WASHINGTON, DC, February, 5, 2019 – When asked to rank their top three frustrations with telephone customer service, the largest percentage of people chose being kept on hold (57%), followed by rude service (52%), and automated phone menus (51%). What Do People Find Frustrating When Calling a Business? - Graph

The data comes from a new survey report that explores why businesses must prioritize speed when managing their phone lines, and how they can implement improvements. Clutch, the leading B2B research, ratings, and reviews platform, conducted the survey of 501 people who called a business more than three times in the past six months.

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Clutch Unveils the Leading Canada B2B Service Providers for 2019

Clutch’s research team chose over 300 companies as the highest-performing service providers in Canada, based on the quality of their client feedback, industry leadership, services offered, clientele, and market presence.

WASHINGTON, DC, January 30, 2019 – The ratings and reviews site Clutch.co released their annual list today highlighting the leading 308 companies located in Canada. Leaders not only embody exemplary customer service, but they also demonstrate their prowess in the B2B sector by boasting strong industry knowledge, project management, thought leadership, and a diverse portfolio of work and clientele.

Clutch’s research analysts chose leaders through a thorough research process, involving collecting client feedback via verified, third-party reviews. The leaders are listed by Clutch rank, as follows:

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Clutch Identifies the 2019 Leading UK Service Providers in a New Report

Clutch identified over 260 companies as the highest-performing service providers in the United Kingdom, based on the quality of their client feedback, industry leadership, services offered, clientele, and market presence.

 

WASHINGTON, DC, January 29, 2019 – Clutch.co, the leading B2B ratings and reviews platform, released their annual list of the top service providers located in the United Kingdom today.

The 264 companies not only excel in their respective fields, but they strive to offer outstanding customer service, attentive project management, and a thorough understanding of an array of industries and focus areas.

Clutch’s team of analysts determined these leaders through intensive market research, including gathering feedback from clients via verified, third-party reviews. The leaders are listed by Clutch rank, as follows:

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Nearly 80% of People Can Distinguish Paid Search Ads From Organic Search Results

WASHINGTON, Jan. 16, 2019 – Seventy-seven percent (77%) of people say they recognize paid search ads, according to new survey data from Clutch, the leading B2B research, ratings, and reviews company.

77% of people are confident they can recognize paid search ads

People use search engines to find answers to questions and often click paid search ads that respond to their search queries.

More than three-quarters of internet users are confident in their ability to recognize when a search engine listing is an add, according to new research from Clutch.

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Nearly 15% of Job Seekers Use Social Media to Land a New Job

WASHINGTON, DC, January 9, 2019 – Nearly 15% of people use social media to find a new job, according to a new survey from Clutch, a B2B ratings and reviews firm. Candidates use job boards, networking, social media, and more to find a new job.

Social media use in recruiting varies by industry. For example, recruiters in creative fields can identify candidates on visual platforms like Instagram, while traditional businesses are more likely to discover candidates on LinkedIn. 

Some social media platforms, including Facebook, are launching their own recruiting platforms for businesses. Recruiters can gather job applications, conduct interviews, and even extend offers without leaving the platform.

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National Do Not Call Registry Is Ineffective Say 68% of People Who Signed Up

WASHINGTON, DC, January 8, 2018 – Progress in the fight to block robocalls has been slow or non-existent, a new survey finds.

Approximately half of consumers who signed up for the National Do Not Call Registry (49%) say they receive the same number of robocalls, and 19% say they receive more robocalls since signing up. The findings come from a recent survey by Clutch, the leading B2B research, ratings, and reviews firm.

Robocalls frustrate consumers, with 56% of people saying robocalls should be banned and 23% suggesting better regulation.National Do Not Call Registry graph

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People Think Corporate Social Responsibility Is More Important Than Price

WASHINGTON, DC, January 7, 2019 — People prioritize environmental and human-focused causes over price, according to a new survey from Clutch, a B2B ratings and reviews firm.

Most people say a company’s commitment to environmentally-friendly business practices (71%), social responsibility (68%), and giving back to the local community (68%) are among the most important attributes of a company.

Less than half of people (44%) say price is among their top priorities.

“It depends on the company and the product, but I believe a lot of people are willing to pay a little bit more,” said Josh Weiss, CEO of 10 to 1 Public Relations, a PR firm in Scottsdale, Arizona.

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75% of People Say Paid Search Ads Make It Easier to Find Information

WASHINGTON, Dec. 13, 2018 /PRNewswire/ -- Three-fourths of people (75%) say paid search ads make it easier to find the information they search for on a website or search engine, according to a new survey from Clutch, the leading B2B research, ratings, and reviews company.

Top 4 Reasons People Click on Paid Search Ads

Most people easily recognize paid search ads: 77% are confident in their ability to identify paid search ads such as pay-per-click (PPC) advertising.

People click on paid search ads instead of organic search results if the ad answers their search query directly or mentions a familiar brand, according to new data from Clutch.

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One-Third of People Spend Less Than 3 Hours Online Per Day, Creating Business Challenges

WASHINGTON, DC, December 11, 2018 – More than one-third of people (37%) spend 3 hours or less online every day for leisure, according to a new consumer survey by Clutch, the leading B2B research, ratings, and reviews company.

Almost two-thirds of people (62%) spend more than four hours online for leisure every day – but changing consumer attitudes towards internet use could cause this number to drop.

As websites and operating systems add new digital wellness integrations, businesses are competing for shrinking amounts of consumer attention, experts warn.

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Clutch Announces the Leading UX Agencies in the United States for 2018

WASHINGTON, D.C, December 6, 2018 – Clutch released a list of the top UX agencies across the United States today. These agencies create captivating user experiences by working hard to understand each client’s unique market and challenges. This report recognizes 460+ companies that offer unparalleled client satisfaction and excel in their ability to deliver.

Leaders are listed below for each state: 

Alabama: SparkReaction.

Arizona: Ptype UX & Product Design Agency, VisionSnap, Inc., and SparkReaction.

Arkansas: 3wiredesigns.                                                                                                                                                                                   

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