Web And Mobile Development, Technical Support

Born from the need of a custom software development company that gathers full-stack dedicated developers and skilled technical support associates, IntelligentBee is fully integrating into your existing teams or culture, acting like your own extension and delivering flawless implementation for your ideas. Our development shop is among premium JS companies on the US market and our developers are experts in NodeJS, ReactJS, PHP/Symfony, Go Lang, HTML5 and CSS3, iOS and Android.

We successfully completed lots of projects and we continue to be there for our clients long after the project is done, offering  outsourced customer support and maintenance. We treat every project as our own and we feel responsible for its success.

We differentiate ourselves by providing full-stack development and customer support teams who are managed, trained, self-sufficient and swiftly align to our client's business objectives, that they can hire either by project or as an extension to their existing team.

Our Mission is to improve the quality of online by creating and maintaining web and mobile apps and offering outsourced customer support that deliver significant value to their customers.

We do that by providing both strategic and tactical knowledge with qualified teams executing against a proven process and using the latest technology available.

Tell us about your project, be it software or customer support. We'll be in touch right away. [email protected]

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2010
Show all +
Iasi, Romania
headquarters
  • Palas 7B-7C, UBC3 - C1, et.15
    Iasi, IS 700051
    Romania

Portfolio

Key clients: 

Sendgrid.com, Snug.co, Cloud-elements.com, Flocaapp.com, CarnegieTechnologies.com, eventway.io, Eventcloud.co, edatasource.com, creativeems.com, Music Training Center, StudyEnjoy.com, Pell.io, eDataSource, Pricedefy.fr, OMI.dk, FrancePrix.fr

Reviews

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Development and Support for Communication Platform

"IntelligentBee is faster than us. They’ve been on time and within budget every time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2010 - Ongoing
Project summary: 

IntelligentBee built B2B communications and marketing platforms that require custom code integrations. Assigned resources also provide comprehensive 24/7 technical support.

The Reviewer
 
201-500 Employees
 
Denver, Colorado
VP of Support and Business Operations, Communication Platform
 
Verified
The Review
Feedback summary: 

The project team is self-sufficient and highly productive. This points to a work culture that prioritizes happy employees, who in turn produce high-quality results and responsive customer care. Occasionally, IntelligentBee needs to realign efforts in order to match the platform’s capabilities.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of operations for a cloud-based email infrastructure solutions company. We send 3% of the world’s legitimate email for companies like Uber and Spotify.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IntelligentBee?

We needed to extend our engineering productivity and bandwidth. We also wanted to expand our technical support services and divide the work between different time zones, serving customers around the clock.

SOLUTION

What was the scope of their involvement?

IntelligentBee has created a marketing email solution that allows people to create content, add lists, and send their emails. That solution has been live for four years, and it generates a third of our revenue. It’s certainly a successful and scaled product.

They’ve also developed a Software-as-a-service solution aimed at marketing to direct channels, as well as resellers and partners. For each one of our retail integrations, IntelligentBee will code custom integrations.

IntelligentBee provides all levels of support, including L3, which is the highest, escalations level. They provide phone, chat and email support, including for sales engineers.

Our communication is streamlined, including a product manager in the US on our side who coordinates with IntelligentBee’s product manager for engineering. The support side uses the same model, with a local manager from our side interfacing once a week with IntelligentBee’s management. Each side runs operations independently and keeps one connection point.

How did you come to work with IntelligentBee?

We were attracted to IntelligentBee’s development skills, as shown in the online forums they were participating in, providing thought leadership around either a type of code or solution.

How much have you invested with IntelligentBee?

We have a substantial, ongoing annual commitment ranging in the hundreds of thousands of dollars.

What is the status of this engagement?

We started working with IntelligentBee six years ago. The collaboration is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

IntelligentBee’s development work is driving a bit over a third of our monthly recurring revenue. The quality and scale had to be there for this to happen.

In terms of support, we gauge results by response time to inquiries. IntelligentBee has met all of our objectives, which are the same as for our domestic team. Whether the customer is being served by our team or theirs, the response time is exactly the same. All customer interactions receive an NPS [Net Promoter Score], and have an opportunity to mention how fast and useful was a response was. IntelligentBee’s metrics match ours.

How did IntelligentBee perform from a project management standpoint?

IntelligentBee is faster than us. They’ve been on time and within budget every time.

What did you find most impressive about IntelligentBee?

They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.

Are there any areas IntelligentBee could improve?

Because IntelligentBee is a self-sufficient group and we have few contact points, there are occasional times when we need to lean in and make sure that the alignment is in place. In their speed and agility for getting things done, IntelligentBee may be a bit ahead of where the platform is, so we may have to coordinate with them and have the team slow down.

5.0
Overall Score We’ve had an ongoing relationship with IntelligentBee for five years.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    IntelligentBee is usually ahead of us.
  • 4.5 Cost
    Value / within estimates
    We do get what we pay for, so, at the highest level, we have a great return on our investment.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer