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Contact Center Supplier in China and Philippines

Welsend provides customer engagement solutions that leverage all competitive advantages offered by China, the Philippines, and Malaysia in terms of labor cost, talent quality, infrastructure, and preferential government policies.

 

  • Min project size
    $50,000+
  • Hourly rate
    < $25 / hr
  • Employees
    10,000+
  • Locations
    Wei Fang Shi, China
  • Year founded
    Founded 1993

19 Locations

  • Wei Fang Shi , China
  • Taguig , Philippines
  • Cheng Du Shi , China
  • Rizhao , China
  • Beijing , China
  • Mian Yang Shi , China
  • Nan Ning Shi , China
  • Chongqing , China
  • Qing Dao Shi , China
  • Ji Ning Shi , China
  • Wei Hai Shi , China
  • Zao Zhuang Shi , China
  • Lin Yi Shi , China
  • Dong Ying Shi , China
  • Chu Zhou Shi , China
  • Bao Ding Shi , China
  • Tang Shan Shi , China
  • Han Dan Shi , China
  • Taguig , Philippines

No have been added yet...

    Pricing Snapshot

    Min. project size $50,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.5 /5

    What Clients Have Said

    Welsend offers competitive pricing with good value for cost, as noted by clients across various industries. They provide scalable solutions, with teams ranging from 30 to over 600, ensuring flexibility and quality service. Clients appreciate their operational efficiency and responsiveness.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $200,000 - $999,999 based on 5 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Welsend Review Insights

    Overall Review Rating

    4.9
    • Quality 4.5
    • Schedule 4.9
    • Cost 4.5
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Competent and Accountable Management

      Welsend's management team was consistently praised for their competence, accountability, and strong problem-solving skills. Their transparency and superior coordination abilities were also highlighted.

    • Passionate and Reliable Team

      Welsend's agents were described as patient, passionate, and brave, maintaining a sense of honor and responsibility even when problems arose. Their dedication and service mindset were highly appreciated.

    • Challenges with Attrition

      One client mentioned challenges with retaining talented and senior agents, suggesting a need for more innovative solutions to improve retention, especially given the nature of the work.

    • Impressive Project Management and Responsiveness

      Welsend's project management skills were praised across all reviews. They developed detailed project plans, held regular meetings, and maintained effective communication, ensuring timely action on potential issues and client needs.

    • Effective Coordination and Communication

      Clients praised Welsend for their seamless coordination and excellent working culture. Their ability to integrate smoothly with client teams and maintain open lines of communication was noted as a key strength.

    • Exceptional Sales and Customer Service Metrics

      Welsend contributed to a monthly increase of 10% in sales and a 5% increase per quarter in customer upgrade rates. They also maintained a 90% issue resolution rate within 48 hours and 100% compliance with staff training programs.

    Welsend Reviews

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    All Filters

    Call Center Services for Telecommunications Company

    • Call Center Services Sales Outsourcing
    • $200,000 to $999,999
    • Dec. 2022 - Dec. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I have always been impressed with Welsend's responsiveness."

    Sr Business Dir, Telecommunications Company
    Anonymous
    • Telecommunications
    • Jinan, China
    • 10,001+ Employees
    • Online Review 
    • Verified

    Welsend provides ongoing call center services for a telecommunications company. The team is responsible for call activity reports, sales data, training, and QC reporting.

    Call Center Services for Government Hotline Team

    • Call Center Services Commercial Brokerage Services Corporate Training & Coaching
    • Confidential
    • June 2008 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "These are a team of lovely, tireless, brave, patient, and passionate agents!"

    Operations Lead, Government Hotline Team
    Sigang Wang
    • Government
    • Weifang, China
    • 10,001+ Employees
    • Online Review 
    • Verified

    A government hotline team has collaborated with Welsend for call center services. The team provides 24-hour customer service support and is responsible for a particular hotline to professionally handle traffic. 

    Call Center Services for Telecommunication Enterprise

    • Call Center Services
    • Confidential
    • Dec. 2022 - Dec. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were attentive to our needs, receptive to our viewpoints, and consistently maintained their professionalism."

    Senior Business Director, China Unicom Shandong Branch
    Zhao Bin
    • Telecommunications
    • China
    • 10,001+ Employees
    • Online Review 

    Welsend provided call center services for a telecom enterprise. They managed outbound calls, promoted the client's offers, carried out customer and market research, and handled activity reports and trainng.

    Content Moderation Services for Gaming Company

    • Content Moderation Services
    • Confidential
    • June 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Welsend's standout quality lies in their commitment to customer satisfaction."

    BPO Manager, Gaming Company
    Anonymous
    • Gaming
    • China
    • 10,001+ Employees
    • Online Review 

    Welsend provides content moderation services for a gaming company's social media platforms. They evaluate user-generated content and implement moderation plans to ensure compliance with the client's standards.

    Call Center Services for E-Commerce Platform

    • Call Center Services HR Consulting
    • Confidential
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Welsend team's diligence, execution, and KPI driving are impressive!"

    VP, E-Commerce Company
    Yuan Sun
    • Retail
    • Beijing, China
    • 10,001+ Employees
    • Online Review 

    About more than 900 Welsend staff supported 11 lines of an e-commerce platform. These include hotel and restaurant booking, food ordering, wholesales, telesales, and more. 

    Call Center Services for Logistics Company

    • Call Center Services HR Consulting
    • $1,000,000 to $9,999,999
    • Oct. 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We've seen their proactive effort to align with our culture as a client while maintaining their own cultural strength."

    Customer Experience Operations Specialist, Logistics Company
    Anonymous
    • Logistics & Supply Chain
    • Hangzhou, China
    • 5,001-10,000 Employees
    • Online Review 

    Welsend provides call center services for a logistics company. More than 700 of their agents offer online support and hotline handling.

    Call Center Services for Airline

    • Back Office Outsourcing Call Center Services HR Consulting
    • Confidential
    • Oct. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We really appreciate the accountability of Welsend team from their ops to top management."

    Operations Manager, Air China
    Qingqing Zhai
    • Transportation
    • Beijing, China
    • Online Review 

    Welsend had sent 300 staff members to provide call center services for an airline. These included project managers, operation managers, floor supervisors, team managers and more. 

    Customer Service Team Support for Bike Share Company

    • Back Office Outsourcing Call Center Services
    • $1,000,000 to $9,999,999
    • June 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The management team is competent and accountable."

    Resource Coordination Manager, Hellobike
    Lidong Zhao
    • Transportation
    • Shanghai, China
    • 501-1,000 Employees
    • Online Review 
    • Verified

    Welsend has provided customer service team support services for a bike share company. They've handled operations, training, and quality management.

    Staffing Support & Analytics for Manufacturing Company

    • Back Office Outsourcing Call Center Services HR Consulting
    • $200,000 to $999,999
    • Mar. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They have strong project management capability. They never hide problems or find excuses if there are any."

    General Manager, Manufacturing Company
    Anonymous
    • Manufacturing
    • Chengdu, China
    • 10,001+ Employees
    • Online Review 
    • Verified

    Welsend provides staffing and data analytics services for an electronics manufacturing company. They have provided the support resources and a management team that handles 30 agents.

    Post-Sales Team Customer Support for Electronics Company

    • Call Center Services
    • Confidential
    • Mar. 2020 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    4.0

    "Their coordination and excellent working culture are impressive!"

    Contact Center Lead, Electronics Company
    Anonymous
    • Manufacturing
    • Shenzhen, China
    • 10,001+ Employees
    • Online Review 
    • Verified

    Welsend provides post-sales services for an electronics company. This includes email, SMS, and phone support.

    Locations (19)

    2001 - 5000

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