Top Phone Support Services

Staffing & Back-Office Outsourcing for E-Commerce Company

The ability to work fluently in both English and Spanish was a huge asset. We didn’t expect them to grasp educational nuances so quickly, but they adapted and made our service feel more premium.

Back-Office Outsourcing for Organic Meal Delivery Firm

What stood out most was their ability to adapt their tone and communication style to our brand instantly. Within the first month, it felt like they were an extension of our own studio. Their consistency and professionalism never wavered, which is rare in outsourcing.

IT Staff Augmentation for Payment Services Company

ConnextGlobal was more on the ball than we were. We had excellent back and forth communication. Again, we followed the lead they showed us.

Staff Augmentation for Accounting Management Firm

Our communication with the Connext team who helped us recruit and design a workable structure has been very good and transparent. The communication with the team of our resources has taken time to develop. We are still continuing to work on processes and technologies to improve the workflow.

Finance & Accounting Outsourcing for Entertainment Co

Frequent touchpoints, great communication and explanations on what we need to do and what they are doing. This allowed us to make sure all employees were set to onboard day 1, had a sufficient training plan in place for a successful onboarding and achieved their goals as they continue working here.

24/7 Call Center Services for Dental Business

They also never made excuses, which was significant for me. I hear excuses a lot. They were always upfront and transparent with us about any issues that they were facing. We knew what was going on at all times.

Virtual Assistance for Entertainment Services Provider

Yes, my VA delivers on time. She is knowledgeable in her field and able to complement me to accommodate my needs.

Virtual Assistant for LED Emergency Lights Company

Very punctual, quick learner, great communication skills, great writing skills, good knowledge of Excel and Word, super friendly!

Administrative & Paralegal Services for Estate Planning Firm

Mr. Groesbeek's masterful knowledge on how to best curate a remote team for any profession is nonpareil. I certainly intend to utilize Remote Coworker moving forward as my "secret weapon" to increase my office's ability to serve more clients and to compete with other NYC based firms.

Virtual Assistant Services for Physical Therapy Clinic

I was impressed with the qualifications of the VA's I interviewed when considering hiring. I am also very happy with my current VA, her knowledge, expertise, and help with managing my personal business.

Customer Support & VA Services for Consulting Company

Project management was excellent. Tasks were delivered on time, and often ahead of schedule. Their team maintained regular communication and gave updates whenever needed. They showed flexibility when priorities shifted and were quick to respond whenever we had urgent requests.

Customer Support for Tree Care & Landscaping Company

Project management was excellent they delivered what was promised on schedule and were quick to adapt to our feedback.

Customer Service Outsourcing for Towing Company

Their project management was organized and reliable. Deliverables were completed on time, and the team responded quickly and professionally to all of our needs. Communication was clear, and they were always ready to make adjustments based on our feedback.

Customer Service Outsourcing for Daycare Center

The project management was excellent. Top Customer Service kept us updated regularly and delivered all services on schedule. They communicated well and adapted quickly to our needs.

Customer Support for Truck Repair & Maintenance Company

The project management was strong. Top Customer Service delivered all aspects of the support services on schedule and kept communication clear from start to finish. They were responsive and easy to work with.

Customer Support & Website Optimization for Clothing Company

When it came to responding to our needs, Salesupply demonstrated great flexibility and attentiveness. They actively sought feedback and were quick to adjust strategies based on our evolving requirements. Their collaborative approach made it easy to address any concerns, and they were always available to provide support or clarification.

Recruitment Services for Performance Marketing Company

They were extremely organized, well-communicated, and professional in their approach.

BPO for Automobile Importer And Distribution Company

The previous experience and knowledge of Valoris Center, along with their professional team, were most impressive. Their willingness to customize the solution for us was also noteworthy.

Call Center Services for Chemical Safety Company

Their project management was highly effective. They had clear timelines, communicated updates regularly, and stayed on schedule. All deliverables were completed on time or ahead of deadline. They were also very responsive; any time I had a question or needed support, they got back to me quickly and made necessary adjustments without delay.

Call Center Services for Chemical Safety Company

Their project management was organized and reliable. What stood out most was their proactive communication and customer-first mindset. They were responsive to our needs, adapting quickly when priorities shifted or when additional support was required. They didn’t just complete tasks; they anticipated potential issues and offered solutions before problems arose.

Recruiting Services for Construction Company

They have always been incredibly responsive and available at all times of the day. They delivered on time even though I was highly selective during the recruitment process. My initial expectations have not only been met but exceeded to a level I didn't think possible.

HR Services for IT Consulting Firm

I can completely forget they are offshore, it's as if they're right here since they communicate immediately and provide the support we need at all times. They are accessible and willing to be as flexible as we require. I talked with many outsourcing companies, but RTS stands out by a lot since I can see how happy their workers actually are.

Tasks Management & Resources for Investing News Company

They’re highly communicative, responsive, and knowledgeable in HR practices in the Philippines. In the last 12 months, there has been a revolving door of account managers, but Michelle has personally seen to it that she is in touch regularly, and has been transparent about the changes occurring within her team.

Outsourcing Services for Video Production Services Firm

She is amazing, she is prompt, communicative, well informed and great to work with. They are great at communication.

App Regression Testing & Reporting for Tax Mgmt Software Co

The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering. Efficient Communication in Jira & Slack – The team promptly responded to bug inquiries and test clarifications, reducing bottlenecks for developers and QA leads. Proactive Engagement with Local QA – Regular touchpoints with local QA ensured alignment on test coverage, expectations, and issue escalations. Despite working in a different time zone, the team effectively coordinated with local QA, ensuring a smooth workflow.

Custom Software Development for Boutique Supply Chain Consultancy

The support team were fantastic and they have Project managed the process from sales, commercial and recruiting the team perfectly. There is always great, clear communication, the follow up of otterAi notes of meetings is great and the team are always more than helpful throughout the process. No request has been too much (and there have been many!). All in all its been seemlessly project managed, communication is perfect and the team are 'just great' people. A real credit to Outsourced. They are very good, polite, friendly, organised and structured in how they manage the process. Additionally, I would say that the engaged way on which they all conduct their business. Everyone feels fully committed and helpful, and the communication is outstanding.

Call Center Services for Software Company

They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.

Cell Tracking for Research Institute

Communication between teams is good despite working remotely. We have always received the results quickly. They provided highly efficient operators at a profitable price.

Annotation Assistance for Video Game Developer

Very efficient. The communication between our two teams is clear and open. The quality of the work accomplished and the rapidity with which the project was completed.

Customer Service Outsourcing for Car Rental Company

Always present and on time efficient. Mindy Support provides excellent customer support service for several of our products and services.

DevOps Managed Services for Construction Software Company

FlairsTech’s project management is good. The team delivers on time. Regarding communication, we use virtual meetings, emails, and messaging apps. FlairsTech’s availability, communication, and ability to work well across global teams are impressive.

Updated Web Design for Healthcare Site

Our partners from Designveloper were easy to communicate with and they always send us new updates. We connect by using Slack and Skype to call for the meeting.

Sales Outsourcing & Lead Gen for Advertising Account Co

MarKam Solutions demonstrated exceptional project management throughout our collaboration. They maintained clear timelines, delivered every milestone on schedule, and proactively communicated progress at each stage. Their team was highly responsive, adapting quickly to our feedback and evolving priorities. Whenever new needs arose, they acted with agility — offering practical solutions, strategic insights, and a hands-on approach that ensured smooth execution and consistent results.

Back Office Outsourcing for Creative Agency

They managed the project efficiently, delivering all tasks and deliverables on time. Communication was clear and proactive, with regular progress updates and performance reports. Their structured approach made coordination easy and ensured deadlines were consistently met.

Customer Service Support for Real Estate Agency

CCIG Group demonstrated strong project management skills from the very beginning of the cooperation. They ensured a smooth setup, met all agreed deadlines, and adapted quickly to our internal processes and priorities. Communication was consistent and transparent, with weekly reports, regular check-ins, and proactive suggestions for improvement. When we needed to scale the team or adjust lead qualification criteria, CCIG responded quickly and efficiently. Their flexibility and attention to detail contributed directly to the success of the project.

Customer Support Services for Press Distributor

I was most impressed by their professionalism and attention to detail. They consistently demonstrated a strong commitment to quality and client satisfaction.

Call Center Services for Sports Apparel Company

CCIG Group actively supports us at every stage of the cooperation, enabling rapid implementation of changes and ensuring high-quality service delivery. They distinguish themselves through their attention to detail, professionalism in customer service, and remarkably low staff turnover.

Call Center Services for Marketing Agency

Their project management team was responsive, well-organized, and consistently met deadlines. They were always open to feedback and quick to implement changes.

Customer Support & Call Center Services for SEO Company

Their project management approach was organized and proactive. Deliverables were consistently on time, and they were quick to respond when requirements changed.

Customer Support/Back-Office Services for Data Solutions Co

Project management was well structured. Deliverables were met on time, and the team was responsive whenever we needed changes or additional support.

Back-Office/Customer Service Outsourcing for Software Dev Co

Their project management approach was organized and reliable. Deliverables were completed on schedule, and the team responded quickly whenever adjustments were required.

Sales Outsourcing for Trading Company

Project management was excellent. ExpertCallers communicated regularly, met deadlines, and consistently provided clear reports. Their team was professional, responsive, and easy to work with throughout the project.

Customer Service Outsourcing for Consulting Firm

Onboarding them was fairly easy, and they’re hands-on with training. Communication is always flawless with them. Good communication has been especially important in the past months, and I’ve never felt uninformed about what’s happening. I’m impressed with their hands-on mentality and their service-oriented attitude.

Sales Outsourcing & Lead Generation for Data Science Company

We were impressed with Afrishore BPO’s professionalism and results-oriented approach.

Customer Support Services for Oil & Gas Company

They are impressively fast and reliable. Everything we agreed on was executed fast and seamless. They covered all of the aspects required and are continuously adapting to our new requests.

Customer Service Outsourcing for E-Commerce Platform

Michelle and Jerick are not only easy to communicate with but also a pleasure to work with. The onboarding process was smooth and well-organized, allowing us to integrate our new customer service team within just two weeks of initial contact.

Recruitment Services for Technical Recruitment Firm

The Hour - Back Office and Virtual Assistant Services has been outstanding in terms of project management. They’re incredibly organized and have excellent communication skills. They use project management tools such as Trello to keep everything on time and organized. We typically communicate through email, Zoom, Google Meet, Slack, and Skype.

Back Office & Customer Service Outsourcing for Insurance Co

The Hour maintained a well-organized approach, keeping everything on track and ensuring deadlines were met. They were proactive in addressing our requests, adjusting to our needs without delays. Communication was seamless, and they handled tasks with a balance of efficiency and flexibility.

Insurance Services & Brokers for Insurance Co

Their project management is smooth and well-structured. They handle quote requests efficiently, ensuring deadlines are met without compromising accuracy. Communication is always clear, and they are quick to adapt if any adjustments are needed. Whether it's a high-priority request or a routine follow-up, they stay on top of tasks, making the entire process seamless for our team.

Operational & Customer Support for Human Resources Company

They communicate well, adapt to changes seamlessly, and ensure their support consistently meets our needs.

Back Office Support for Life Sciences Recruiting Co

Very simple - Great people. From day one, Garesh has understood our business, the model we work to and how he can support us. His communication skills are excellent, from written to verbal. We like the sign in/sign out process every day and although we might not feedback on it daily, we do read it and find it very useful. Garesh is proactive and nothing is ever too much trouble, he wants to help at all times, he is also comfortable challenging our requests to ensure he has 100% understood any brief, which we like.

BPO Services for Creative Design Agency

We're impressed with their ability to provide solutions to every problem. I have worked with many companies some of them do not adjust and try not to be flexible with any requirement that comes in. Obviously every company needs improvement nobody is perfect. We did face some issues, which we conveyed to them and they sorted out very quickly.

Call Center Services for Gaming Company

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.

Video Dev, Graphics & Digital Mktg for Healthcare Mktg Firm

Helpware is friendly, dedicated, and willing to make as many changes as we need. It's a great partnership. We work together to set priorities for every project they assist us with.

Customer Support for Custom Meal Service Provider

It felt like there was very little divide between our teams. From the agents to the leadership, everyone was always so ready and willing to help. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.

Administrative and Internal Support for Strategy Consultancy

Helpware has their own project tools, into which I have full visibility and in fact am held accountable by the team when I need to be. We are truly a team. My Team understands what to do with them and we work together to make sure we get it done.

Mkt Research & CRM Administration for Financial Services Co

We envisioned being one group, and we’ve achieved that. We’re constantly working together and thinking of ways that we can expand the relationship. Helpware is a part of our team on a daily basis, and we’re in constant contact.

Image Annotation for Computer Vision Software

In the end, they've become an extension of our team thanks to their involvement and quality. Their team is extremely responsive to our questions and feedback and provides updates proactively.

Customer Service Support for Public Interest Tech Firm

They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.

Call Center Services for Social Media Monitoring Tool

Simply Contact's project management was excellent. They are highly responsive to our needs and feedback. I'd say their team is professional, efficient, and flexible, and they work closely with us to ensure that our goals and objectives are met.

Call Center Services for Wheelchair Rental System

Simply Contact's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process, combined with their commitment to delivering the highest level of customer service, make them an invaluable partner for WheelShare.

Customer Support Services for SaaS Company

The workflow between our team and Simply Contact was highly effective. Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.

Call Center Services for Cosmetic & Beauty Brand

Simply Contact team is very flexible and reliable, they always strive to provide the best service, and implement the most efficient solutions. Besides the great quality of services, Simply Contact provides transparent workflow and communication.

Call Center Service for Bank

My account manager Michelle Adamo is always there to help and immediately implements my requests with her team. Outstanding communication and response. Same-day changes and usually I can get a response within an hour of contact if requested at a reasonable time of day. Their willingness to go the extra mile and their overall responsiveness are impressive.

Staff Augmentation for E-Commerce Company

Yes, they did respond on time and delivered as expected. Agility and result oriented team.

Employee Mgmt & Recruitment Services for FinTech Company

Timely Deliveries: SummitNext consistently met our recruitment and staffing deadlines, ensuring the availability of qualified talent when needed. Very organized and proactive to understand our business needs. Yes, always on time.

Social Media Management for Sales Technology Company

Timeliness on the reports provided. Yes, they were always on top of the project throughout the entire process, very proactive with a "can-do" attitude.

BPO Services for E-Commerce Company

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.

Call Center Services for Global Tech Company

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.

Cold Calling & Lead Generation for Luxury Clothing Brand

Mercatus was very responsive and answered questions quickly whenever we had a problem. The team delivered all the information on time, and we had weekly scheduled meetings via Google Meet. Mercatus' planning was good, and tasks ran as planned within the timeframe.

Lead Generation Services for Online Retailer

Everything was delivered on time. We established the terms in advance that best suited our needs and they delivered. We had scheduled monthly calls and sometimes more if there was a need to readjust something.

LinkedIn Marketing for Consultancy Company

We were particularly impressed by the punctuality and timeliness of the team involved and on their friendly and yet professional attitude. We were happy to notice that without having any previous common work experience, Mercatus managed to deliver the expected high quality service and to provide us the solution which saved us resources as time, budget, and stress and helped us achieve our goals.

Appointment Setting & Recruitment for Sales Solutions Co

Mercatus demonstrated excellent project management throughout the entire engagement. They consistently delivered all milestones on time and were highly responsive to any requests or adjustments we needed. Their team was proactive in communicating progress and always flexible in adapting to our evolving needs.

Custom Software Dev for Game App

They're very systematic and good at performance. Also, they're great communicators. Everything is so transparent, so we can see who is working on our account and provide feedback.

Staff Augmentation for Software Company