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Top Phone Support Services

Ratings Updated: December 25, 2025
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2,144 Companies

Customer Service Outsourcing: Phone Support Services

List of the Top Customer Service Phone Support Companies

  • The Connection Logotype

    4.5 2 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Burnsville, MN

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    62% Phone Support Services
    38% Chat Support Services

    The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

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    Reviews mention Innovative

    Clients have praised The Connection for their innovative approach to customer service, noting their effectiveness in managing calls and generating tailored strategies for problem-solving. One client remarked on their capacity to reinvent themselves and address specific needs efficiently. Overall, the sentiment reflects a high level of satisfaction with The Connection's innovative solutions, as they have significantly improved customer relations and operational efficiency.
    • Answering Services & Customer Inquiry Support for Products Firm
      4.0 Aug 11, 2017

      Its effectiveness, its capacity to reinvent itself, and its capacity to produce before any need.

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    Industry Experience

    The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.

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    Education Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
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  • RDI Corporation Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cincinnati, OH

    Services provided

    10% Customer Service Outsourcing
    30% Call Center Services
    25% IT Managed Services +2
    25% Market Research
    10% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

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    Industry Experience

    RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.

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    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    What Clients Have Said

    Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.
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  • Matchboard Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    2 - 9
    Queens Park, Australia

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    50% Phone Support Services
    50% Chat Support Services

    Matchboard is a company specializing in providing tailored call center solutions, with a strong emphasis on handling niche markets such as veterinary clinics. Reviewers consistently highlight their exceptional knowledge and professionalism, resulting in effective management of over 100 missed calls monthly. Matchboard's expertise is praised by 100% of reviewers, though some note the challenge of ensuring empathetic interactions with sensitive clients.

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    Industry Experience

    Matchboard has demonstrated notable expertise in the healthcare industry, specifically in veterinary services. Their performance has been praised for providing effective overflow call center solutions, improving client communication, and increasing call handling capacity. Feedback emphasizes their professionalism and extensive knowledge of contact center operations, contributing to a significant reduction in missed calls. Overall sentiment in the healthcare sector is highly positive, indicating Matchboard's capability in enhancing service delivery and client care.

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    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with Matchboard's cost-effectiveness and value for money. One client highlighted that the service prevented over 100 missed calls monthly, attributing significant value to the company's expertise and professionalism. Another noted that Matchboard's thorough understanding of call center needs helped avoid poor supplier matches, emphasizing that the investment was worthwhile. Overall sentiment reflects that Matchboard delivers strong returns on investment through tailored services and exceptional support.
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  • GravityBPO Logotype

    4.7 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Rawalpindi, Pakistan

    Services provided

    50% Customer Service Outsourcing
    40% Call Center Services
    5% Sales Outsourcing +1
    5% Transcription

    Focus Areas

    100% Phone Support Services

    GravityBPO is a direct marketing and telemarketing service provider that excels in generating leads. Reviews indicate a predominantly positive experience, noting their initial company analysis as particularly impressive. However, there is room for improvement in expanding their team. Overall, they have effectively enhanced sales through their marketing strategies.

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    Industry Experience

    GravityBPO has demonstrated expertise primarily in the IT services industry, notably within blockchain and medical sectors. Clients praised their thorough analysis and effective telemarketing strategies that resulted in positive lead generation and sales growth. Overall, feedback highlights their analytical strengths and impactful project management, though some reviews suggest a need for team expansion. Potential clients in IT, particularly those focusing on blockchain and medical services, may find GravityBPO to be a suitable partner.

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    IT Services

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients generally perceive GravityBPO as offering good value for money, particularly highlighting their thorough initial analysis of existing marketing efforts. For instance, one client noted a $9,000 investment led to substantial lead generation, which positively impacted their sales. While there were initial delays in performance, the overall sentiment is favorable, with clients recommending the company for its insightful services, albeit suggesting the need for team expansion.
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  • Boomsourcing Logotype

    5.0 1 review
    $25,000+
    < $25 / hr
    50 - 249
    Lehi, UT

    Services provided

    25% Customer Service Outsourcing
    25% Call Center Services
    20% Demand Generation Marketing +2
    20% Sales Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    40% Phone Support Services
    20% Chat Support Services
    20% Email Support Services +1
    20% Order Processing & Taking

    Boomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.

    See all 1 projects
    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    In the past six months, Boomsourcing has received positive feedback, particularly from a marketing agency CEO who noted a 100% boost in leads and an 85% increase in business growth. Clients appreciate their strong engagement, effective project management, and alignment with company values. One area for improvement mentioned was enhancing marketing practices. Overall, the sentiment reflects satisfaction with outcomes and communication.
    Read 1 Recent Review

    Industry Experience

    Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.

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    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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  • ANTS Logotype

    ANTS

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999

    Services provided

    40% Customer Service Outsourcing
    30% Back Office Outsourcing
    15% Call Center Services +1
    15% Sales Outsourcing

    Focus Areas

    20% Phone Support Services
    40% Chat Support Services
    20% Email Support Services +1
    20% Order Processing & Taking

    ANTS is a Customer Service Outsourcing (CSO) company specializing in creating efficient sales and support teams. Their services have led to a 74% increase in net sales and a 39% growth in returning customer requests. Reviews highlight their result-oriented approach, flexibility, and 24/7 availability, with 100% positive feedback emphasizing prompt responsiveness and innovative problem-solving.

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    1 of 1 Phone Support Services reviews is 5 stars
    Unknown avg. project cost

    Phone Support Services Experience

    ANTS received positive feedback for its Phone Support Services, with 100% of reviews highlighting their effective 24/7 client support and result-oriented management. Clients noted a 74% increase in net sales and a 39% rise in repeat customer requests, emphasizing their expertise in forming competitive sales teams and tailored support strategies. The responsiveness and flexibility of ANTS were frequently commended, with no negative feedback reported, indicating strong satisfaction and successful project outcomes.

    Read Most Recent Review
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Petroleum Products Trading Company

    5.0 — ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy. Read more
    Read 1 Review

    Average Project Cost Breakdown

    What Clients Have Said

    Clients perceive ANTS as offering good value for money, with one review highlighting their competitive pricing and alignment of company values. The Co-Managing Partner of Nord Energy LLC noted that ANTS provided a flexible management approach and 24/7 support, contributing to a significant 74% growth in net sales. Overall, feedback indicates satisfaction with the cost relative to the results achieved, affirming ANTS's effectiveness as a partner.
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  • Trupp Global Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Bengaluru, India

    Services provided

    10% Customer Service Outsourcing
    30% Back Office Outsourcing
    30% Content Moderation Services +1
    30% Data Annotation Services

    Focus Areas

    50% Phone Support Services
    40% Chat Support Services
    10% Order Processing & Taking

    Trupp Global is a business process outsourcing company specializing in data entry, sourcing, indexing, and document management services. Their clients consistently praise their responsiveness, efficiency, and high-quality deliverables, with 100% of reviews highlighting their excellent problem-solving capabilities and competitive pricing. Additionally, Trupp Global's flexibility and attention to detail have led to long-term client relationships.

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    Reviews mention Flexible

    Clients have consistently praised Trupp Global for their flexibility in adapting to project needs. One client noted their ability to handle various tasks and the responsiveness in making adjustments as required. They highlighted that Trupp Global allowed them to dictate workflows, emphasizing a collaborative approach. The overall sentiment reflects a strong appreciation for Trupp Global's adaptability, which has exceeded expectations compared to other vendors.
    • Data Abstraction for Software Tech Company
      5.0 Dec 8, 2017

      They let us decide how we want everything to work. They are very flexible in working with us and making changes as we needed. We communicate with them via Slack. We answer questions continuously throughout the day to keep things on track. They’re also very responsive and answer any questions we have.

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    • Data Abstraction for Software Tech Company
      5.0 Dec 8, 2017

      The quality of work has been very good. I feel their quality is superior to other US-based resources we’ve used. Their flexibility in meeting our needs has been much better than expected and miles beyond what we’ve experienced with other vendors.

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    Industry Experience

    Trupp Global has demonstrated expertise primarily in the Software, Advertising & Marketing, and Health sectors. Clients commend their proficiency in data entry, sourcing, and indexing, particularly in compliance-heavy industries like safety management. The overall sentiment is highly positive, with notable strengths in responsiveness, project management, and quality assurance. Their flexibility and competitive pricing make them an attractive partner for organizations seeking reliable data management solutions across diverse industries.

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    Software Advertising & marketing

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Trupp Global is consistently praised for offering competitive pricing and delivering high-quality services, providing significant value for money. One client noted their prices were the lowest among competitors while maintaining superior quality. Another mentioned their satisfaction with the value produced, stating they were 'happy with the value they produce.' Overall, clients express confidence in Trupp Global's ability to meet their needs efficiently and effectively, reinforcing their reputation as a cost-effective outsourcing partner.
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    More responsive than most other service providers

    Trupp Global is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Empire Global Solutions Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Barranquilla, Colombia

    Services provided

    30% Customer Service Outsourcing
    30% Back Office Outsourcing
    30% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    40% Phone Support Services
    30% Order Processing & Taking
    25% Email Support Services +1
    5% Chat Support Services

    Empire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.

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    Industry Experience

    Empire Global Solutions demonstrates significant expertise in the home warranty industry, particularly in customer service operations. Clients commend their ability to provide knowledgeable representatives who effectively manage customer inquiries and issues. The feedback highlights strengths in communication, training, and accountability, resulting in enhanced customer satisfaction and operational efficiency. Overall sentiment in this sector is highly positive, making them a suitable partner for companies seeking to improve customer service capabilities.

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    Other Industry

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Empire Global Solutions is recognized for providing cost-effective customer service solutions, with clients noting the reasonable rates for a large group of representatives. One client emphasized their commitment to knowledgeable staff and effective communication, which enhances overall value. The feedback indicates a strong sentiment of satisfaction, with no reported areas for improvement, highlighting the company's ability to deliver quality service at a competitive price.
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  • (we)Vcare Customers Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    New Delhi, India

    Services provided

    40% Customer Service Outsourcing
    60% Call Center Services

    Focus Areas

    67% Phone Support Services
    33% Order Processing & Taking

    (we)Vcare Customers is a Customer Service Outsourcing (CSO) company specializing in providing comprehensive 24/7 customer support services. Their reviews highlight a strong focus on maintaining high service quality, seamless integration, and exceptional project management. Impressively, 100% of reviewers noted their adaptability and proactive communication, resulting in improved customer satisfaction and efficiency.

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    1 of 1 Phone Support Services reviews is 5 stars
    Less than $10,000 avg. project cost

    Phone Support Services Experience

    Clients express high satisfaction with (we)Vcare Customers in Phone Support Services, noting a 100% positive feedback rate. Key strengths include their ability to provide 24/7 support, enhance customer satisfaction, and streamline issue resolution. Clients appreciate their proactive communication, timely delivery, and seamless integration with existing workflows. The consistent delivery of high-quality service and adaptability to changing needs are highlighted as significant impacts on user experience and customer retention.

    Read Most Recent Review

    Industry Experience

    Based on client feedback, (we)Vcare Customers excels in providing robust customer support solutions primarily in the Information Technology and Software industries. Clients praised their responsiveness, adaptability, and seamless integration into existing workflows. The overall sentiment reflects significant improvements in customer satisfaction, issue resolution, and user onboarding. Their expertise is particularly well-suited for businesses seeking to enhance customer engagement and retention through reliable 24/7 support services.

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    Select Industry to see insights

    Information technology Software

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    France (1) Netherlands (1)
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  • Munzai Solutions Logotype

    5.0 3 reviews
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Karachi, Pakistan

    Services provided

    10% Customer Service Outsourcing
    60% Sales Outsourcing
    20% Call Center Services +1
    10% CRM Consulting and SI

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Munzai Solutions is a Customer Service BPO specializing in outsourced customer support and outbound lead generation. With a focus on building scalable sales pipelines, they earned high praise for their adaptability, proactive communication, and commitment to results. Approximately 90% of reviewers emphasize their flexibility and ability to tailor services, while a minority suggest improvements in early-stage industry knowledge and strategic targeting.

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    2 of 2 reviews are 5 stars
    1 new review for Customer Service Outsourcing services
    Unknown avg. project cost

    Reviewed 2 times in the past 6 months

    Recent reviews highlight Munzai Solutions' effective lead generation and client management capabilities, with clients noting the generation of over 250 targeted leads and 12 scheduled meetings within three months. Clients appreciated their responsiveness, flexibility, and proactive communication, which fostered a strong partnership. However, suggestions for improvement included a need for faster industry knowledge acquisition and enhanced reporting detail. Overall, the sentiment is highly positive, reflecting a strong alignment with client goals and satisfaction with delivered results.
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    Industry Experience

    Munzai Solutions has demonstrated strong capabilities in the Advertising & Marketing and Manufacturing industries. Clients noted their effectiveness in lead generation and client management, leading to measurable success such as increased client acquisition and revenue. The overall sentiment is highly positive, highlighting their tenacity, professionalism, and adaptability. Their strengths lie in tailored outreach strategies and proactive communication, making them a suitable partner for businesses seeking to enhance sales pipelines in these sectors.

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    Select Industry to see insights

    Advertising & marketing Manufacturing

    More responsive than most other service providers

    Munzai Solutions is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Conversational Logotype

    Conversational

    5.0 4 reviews
    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    20% Customer Service Outsourcing
    80% Call Center Services

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    Conversational is a professional answering service and virtual receptionist company that provides bilingual call handling and customer support solutions. With a 100% positive client feedback rate, reviewers commend Conversational for their professionalism, reliability, and ability to project a large company image. Clients appreciate their seamless call management and personalized service, which aids in business scaling and efficient client interaction.

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    Reviews mention Team players

    Clients express a strong sentiment regarding Conversational's team player mentality, noting their commitment to understanding and representing the client's business. One client highlighted that Conversational 'seems to care a lot about my business' and effectively integrates into their operations, acting as part of the team. Additionally, they appreciated the proactive approach in addressing challenges, such as implementing an IVR system without extra charges, demonstrating their dedication and collaborative spirit.
    • Receptionist Services for IT Services Company
      5.0 Nov 17, 2021

      I really appreciate that Conversational seems to care a lot about my business. They don’t just answer calls — they represent themselves as if they’re a part of our company. I was also impressed with the IVR that they set up for our system, which they didn’t charge us extra money for. I told them about the problem that I was having, and they then set up something that keeps us from paying them more money.

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    Industry Experience

    Conversational has demonstrated expertise in the IT Services and Consulting industries. Clients in IT Services commend their professionalism and efficiency in handling inbound calls, which significantly improved customer engagement and business scaling. Consulting clients appreciate the bilingual communication and enhanced professional image provided by Conversational's services. Overall, feedback indicates strong reliability and value, making Conversational a fitting choice for businesses seeking effective customer call management and professional representation.

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    IT Services Consulting

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Overall, clients express high satisfaction with Conversational's cost-effectiveness and value for money. One client noted that they scaled their business without excessive spending, while another appreciated the professional image provided for just $129 monthly. Additionally, a managing partner highlighted the exceptional value, stating they believe Conversational offers the best return on investment compared to competitors. The sentiment reflects that Conversational delivers reliable services that justify their pricing, making them a financially feasible option for various businesses.
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    Washington, District of Columbia (1) Brooklyn, New York (1) Merryville, Louisiana (1)
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  • Supporto Logotype

    Supporto

    5.0 1 review
    $1,000+
    Undisclosed
    50 - 249

    Services provided

    40% Customer Service Outsourcing
    60% Call Center Services

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    Supporto is a customer service company specializing in multilingual communication and 24/7 client interaction. Reviews highlight their efficiency, with 100% of feedback noting their quick response times and professional demeanor. They are particularly praised for their adaptability and the positive impact they have on company reputation, with no significant negatives mentioned.

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    Industry Experience

    Supporto has demonstrated strong expertise in the Advertising & Marketing industry, particularly in managing customer interactions for diverse campaigns, including cryptocurrency betting. Clients appreciate their quick response times, multilingual capabilities, and professional communication, which enhance brand reputation. The overall sentiment is highly positive, reflecting Supporto's impact on client operations and customer satisfaction. Potential clients in the Advertising & Marketing sector can expect efficient service and effective management of customer relations.

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    Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Supporto is recognized for providing excellent value for money, particularly in their responsiveness and multilingual capabilities. A marketing officer from White Owl noted that they chose Supporto based on competitive pricing and effective communication. The client emphasized that Supporto's services save significant time and enhance customer satisfaction, leading to positive brand perception. Overall, clients express high satisfaction with the cost-effectiveness and professionalism of Supporto's team.
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  • Answer America Logotype

    4.4 6 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Willow Grove, PA

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    100% Phone Support Services

    Answer America is a call center service provider specializing in both inbound and outbound call services. Reviews indicate a strong emphasis on enhancing customer communication and collaboration, saving clients significant time and costs. Approximately 80% of clients commend their efficiency and reliability, with no notable areas for improvement mentioned. Client relationships span several years, underscoring the company’s sustained service quality and value.

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    Reviews mention Reasonable pricing

    Clients have consistently praised Answer America's reasonable pricing structure, noting its multi-structure payment system as both beneficial and cost-saving. One client highlighted the estimated monthly savings of $1,100 to $1,500, emphasizing how the company's services not only reduce costs but also free up significant manpower—90 hours each month. Overall, the sentiment around pricing is positive, with clients appreciating the value provided compared to competitors.
    • Telesales & Lead Generation for Hospitality Company
      5.0 Nov 2, 2017

      They provide excellent customer services, and the pricing saves us hours of manpower. What would take us 60-90 hours a month now frees our time up to properly run our business and please our customers.

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    Industry Experience

    Answer America's expertise spans various industries, including Hospitality & Leisure, Manufacturing, Business Services, Education, and Consumer Products. Clients consistently highlight the provider's strengths in enhancing customer service and increasing operational efficiency. Positive feedback reflects a strong impact on sales and time savings across sectors, with businesses noting significant revenue growth and reliable support. Overall sentiment is favorable, indicating that Answer America is well-suited for clients seeking comprehensive inbound and outbound call solutions.

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    Hospitality & leisure Manufacturing Business services Education Consumer Products Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed satisfaction with Answer America's pricing, noting it as beneficial and cost-saving. One client highlighted a multi-structure payment system that allows for annual billing, resulting in savings of $1,100 to $1,500 monthly. Another client mentioned an hourly billing approach that aligns with their needs and emphasizes affordability. Overall, the sentiment is positive, with clients appreciating the value for money and the efficiency gained through outsourcing services.
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    Gautier, Mississippi (1) Brooklyn, New York (1) Rochester, New York (1) Watertown, New York (1) Pittsburgh, Pennsylvania (1) Fulton, New York (1)
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  • Reliasourcing Inc Logotype

    4.8 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Pasay, Philippines

    Services provided

    40% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)
    20% Sales Outsourcing +2
    10% Back Office Outsourcing
    10% HR Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Reliasourcing Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its strong work culture and dedication, with an impressive 80% CSAT score and significant client revenue achievements. All reviewers highlight their effective project management and timely delivery.

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    Reviews mention Exceptional performance

    Reliasourcing Inc has received exceptional feedback for its performance, particularly highlighted by a client who praised their impressive culture, facilities, and dedication to customer service. The client reported achieving over 5,000 bookings and generating more than $2 million in revenue, alongside an impressive 80% CSAT score. They emphasized the company's reliability in meeting deadlines and responsiveness to needs, stating, "What an amazing vendor to work with!" Overall, the sentiment reflects a strong recommendation for future clients.
    • Sales & Customer Service Outsourcing for Healthcare Company
      5.0 Nov 30, 2024

      What an amazing vendor to work with! Visited their site near MOA and was really impressed with their beautiful facilities, people and work culture. I've been working with Reliasource for months now and they always continue to impress with their dedication to high levels of customer service. For a strong, capable, highly proficient Disrupter BPO in the heart of Manila, I would definitely recommend Reliasource to any potential clients looking to take their business to the next level!

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    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Sales & Customer Service Outsourcing for Healthcare Company

    5.0 — Reliasourcing Inc handles a healthcare company's sales and customer service efforts. They handle outbound and inbound campaigns to increase conversion rates and meet sales targets. Read more
    Read 1 Review

    Industry Experience

    Reliasourcing Inc has demonstrated expertise in the Healthcare and IT Services industries, receiving favorable feedback for their proactive and customer-focused approach. In Healthcare, they excelled in sales and customer service, achieving significant revenue and high customer satisfaction scores. In IT Services, their efficient lead sourcing and meeting coordination contributed to substantial client growth. Overall, they are recognized for their strong project management, high-quality personnel, and ability to adapt quickly to client needs, making them suitable partners in these sectors.

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    Select Industry to see insights

    Healthcare IT Services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently praise Reliasourcing Inc for their cost efficiency and overall value for money. One client highlighted their 'good value for cost' and noted significant revenue generation, while another emphasized the company's ability to provide seamless onboarding and high-caliber professionals at competitive prices. Overall, feedback indicates strong satisfaction with the company's pricing relative to the quality of service delivered, reinforcing their reputation as a cost-effective solution for business needs.
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  • Bungee (formerly Direct Answer) Logotype

    4.8 7 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Capon Bridge, WV

    Services provided

    35% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    46% Phone Support Services
    29% Chat Support Services
    14% Email Support Services +1
    11% Order Processing & Taking

    Bungee (formerly Direct Answer) is a customer service outsourcing company providing call center, data processing, and fulfillment services. The reviews reflect a high level of satisfaction, with about 90% of clients noting their exceptional communication, adaptability, and customer service skills. Clients highlight their quick response and ability to seamlessly integrate with existing teams, contributing significantly to operational efficiency and increased revenue.

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    Reviews mention Personable

    Clients consistently describe Bungee (formerly Direct Answer) as personable and dedicated. One client noted their warmth and understanding during the selection process, emphasizing their familiarity with sensitive topics. The ongoing relationship since 2006 reflects trust and satisfaction, with clients appreciating the responsiveness and personal touch of their team, particularly Katie, their main contact. Overall, the sentiment is highly positive, highlighting the company's commitment to customer service and relationship building.
    • Data Entry, Mail Processing, & Phone Support for Nonprofit Charity
      5.0 Apr 16, 2018

      We’ve worked together for 12 years and our relationship is remarkable. We trust them to take care of us. They’re always responsive to our questions. We usually hear back within minutes, and bigger problems are usually addressed within an hour or two. Their vice president is our principal contact and we can call her any time. Katie and her team are involved and dedicated and they make us feel like we’re their only client.

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    Industry Experience

    Bungee has extensive experience across several industries, including Media, Utilities, and Nonprofit sectors. Clients commend their effective communication, customer service, and adaptability, often noting significant improvements in operational efficiency and revenue growth. Their strengths lie in handling call management, data processing, and donor relations, resulting in positive overall sentiment. Organizations in need of customer service support, data entry, or fundraising assistance may find Bungee to be a suitable partner.

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    Select Industry to see insights

    Media Utilities Nonprofit Arts, entertainment & music

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have consistently praised Bungee (formerly Direct Answer) for offering excellent value for money. One client noted they switched to Bungee seeking quality over cost, resulting in significant savings through improved service. Another mentioned their affordable pricing compared to competitors, attributing over $100,000 in revenue to their effective call handling. Overall sentiment reflects that clients perceive the investment as worthwhile, with many emphasizing the high quality of service received relative to the costs incurred.
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    Washington, District of Columbia (1) Oklahoma City, Oklahoma (1) San Francisco, California (1) Arlington, Virginia (1) Vienna, Virginia (1) Short Hills, New Jersey (1)
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  • Call Point Business Solutions Ltd. Logotype

    5.0 6 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Dhaka, Bangladesh

    Services provided

    10% Customer Service Outsourcing
    45% Call Center Services
    20% Back Office Outsourcing +4
    10% Sales Outsourcing
    5% Direct Marketing
    5% Email Marketing
    5% Social Media Marketing

    Focus Areas

    40% Phone Support Services
    25% Order Processing & Taking
    20% Chat Support Services +1
    15% Email Support Services

    Call Point Business Solutions Ltd. is a customer service and contact center provider specializing in phone, email, and administrative support. Reviewers highlight their efficient onboarding process, effective project management, and alignment with company values. They report significant improvements in customer satisfaction, with one client noting a 30-point CSat increase. Overall, 100% of the reviews commend their prompt service and capacity to meet and exceed expectations.

    See all 6 projects

    Reviews mention Creative

    Clients have praised Call Point Business Solutions Ltd. for their innovative and creative strategies that significantly improved ticket resolution and expedited agent onboarding. One client noted their 'inventive approach' led to a remarkable increase in customer satisfaction and a notable rise in Net Promoter Score. Overall, the sentiment surrounding their creativity is highly positive, with clients expressing satisfaction and no identified areas for improvement.
    • Call Center Services for Healthcare Tech Platform
      5.0 Feb 15, 2024

      They took a really inventive approach to improving ticket resolution and expediting agent onboarding. Customer success and customer support combined to produce a unique and incredibly successful holistic strategy. Their remarkable talents were demonstrated by the noteworthy outcomes they produced in lowering the churn rate, raising customer contentment, and raising NPS ratings.

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    Industry Experience

    Call Point Business Solutions Ltd. has demonstrated extensive expertise across various industries, including Media, Software, Legal, Information Technology, and Business Services. Clients commend their effective communication, rapid onboarding processes, and significant improvements in customer satisfaction metrics. The overall sentiment is highly positive, highlighting their adaptability and ability to enhance operational efficiency, making them a suitable partner for organizations seeking support in customer service and administrative functions.

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    Media Software Legal Information technology Business services

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) Less than $10,000 (1)

    What Clients Have Said

    Clients have consistently praised Call Point Business Solutions Ltd. for offering excellent value for money. Feedback highlights their competitive pricing, with one client noting, 'Pricing fit our budget' and 'Good value for cost.' Another client mentioned that their services not only met but exceeded expectations while remaining economical. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness of their services and the tangible benefits realized in operational efficiency and customer satisfaction.
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    Canada (1) France (1) Germany (1) India (1) United States (1)
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  • ReceptionHQ Logotype

    4.2 9 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Phoenix, AZ

    Services provided

    40% Customer Service Outsourcing
    45% Call Center Services
    15% Back Office Outsourcing

    Focus Areas

    70% Phone Support Services
    30% Order Processing & Taking

    ReceptionHQ is a company specializing in providing answering services and customer support solutions. Reviews indicate a high level of satisfaction, with strengths noted in their user-friendly services and efficient call handling. Approximately 100% of reviewers commend their ability to save businesses significant time and money, demonstrating their value in enhancing customer service operations.

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    Reviews mention Professional

    ReceptionHQ has received positive feedback regarding their professionalism, with clients highlighting their prompt communication and reliability. One client praised the team's ability to handle inquiries efficiently, while another noted their adherence to timelines and commitment to quality service. Overall, the sentiment reflects a strong appreciation for the company's professional demeanor and dedication to client satisfaction.
    • Great Performance and Call Quality
      3.5 Jun 21, 2017

      The team at ReceptionHQ has consistently demonstrated professionalism in their approach to our calls. They handle each interaction with great care and attention to detail, ensuring that our clients feel valued and heard. Their ability to maintain a high level of professionalism even during peak times is impressive.

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    Industry Experience

    ReceptionHQ has demonstrated expertise across various industries, notably in Arts, Hospitality, Retail, Information Technology, Real Estate, Manufacturing, and Automotive. The feedback highlights strengths in providing user-friendly communication services that save clients significant time and costs. Companies in the Hospitality sector noted exceptional customer service and efficiency, while those in Arts appreciated the accessibility of services. Overall, ReceptionHQ is well-suited for industries requiring robust inbound communication support.

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    Select Industry to see insights

    Arts, entertainment & music Hospitality & leisure Retail Information technology Real estate Manufacturing Automotive

    Average Project Cost Breakdown

    Less than $10,000 (6) $10,000 to $49,000 (2) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a positive sentiment regarding ReceptionHQ's cost and value for money, noting substantial savings. One client reported saving approximately $2,000 per month and 15 hours of employee time, while another highlighted a monthly savings of around $10,000 and a commitment of over $10 million annually. The pricing structure is appreciated for its clarity, with clients opting for long-term packages, suggesting a favorable perception of overall value.
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    McDonough, Georgia (1) Knoxville, Tennessee (1) Aurora, Illinois (1) Cleveland, Ohio (1) Hesperia, California (1) Palmdale, California (1) Lansdale, Pennsylvania (1) Chantilly, Virginia (1) Warrenton, Missouri (1)
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  • HelloSells Logotype

    5.0 4 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Portland, OR

    Services provided

    30% Customer Service Outsourcing
    40% Call Center Services
    30% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    50% Chat Support Services

    HelloSells is a virtual customer service and answering service provider known for its exceptional communication and efficient integration with clients' systems. The company has earned overwhelmingly positive feedback, with clients praising its professionalism and adaptability, particularly in customizing services to specific needs. Around 95% of reviewers highlight their excellent customer service, and clients appreciate their budget-friendly pricing, which enhances the perceived value of their services.

    See all 4 projects

    Reviews mention Helpful

    Clients have expressed high satisfaction with HelloSells, citing the professionalism of their agents and effective communication throughout the project. One client noted that the team helped streamline their processes and provided valuable integrations, enhancing overall service delivery. Additionally, the straightforward pricing model and customizable scripts were highlighted as significant benefits. However, some clients mentioned limitations in the scripting options, suggesting room for improvement in that area.
    • Call Center Services for Moving Company
      5.0 Jan 16, 2020

      Their agents are very professional. I listened to a few recorded calls and the only problems that their agents have had come up when there were holes in the script, I provided to them. They always answer the phone within the first ring, and they provide some free service integrations with booking software or logging on your HubSpot account, which was really helpful for us.

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    • Call Center Services for Moving Company
      5.0 Jan 16, 2020

      Our account manager was there to answer any questions I had outside of business hours, and then she would direct me to their tech director if the problem was a technical one.

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    • Call Center Services for Moving Company
      5.0 Jan 16, 2020

      HelloSells is just incredibly straightforward to work with. There’s no add on price for setup, you can have multiple lines with different scripts for each department, and just about anything else you need to accommodate your specific business. Your calls are rotated between the same 15–20 people, so their agents are able to get comfortable with your products and services and can help streamline the process a lot.

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    Industry Experience

    HelloSells has demonstrated expertise across various industries including Financial Services, Healthcare, Moving Services, and Arts & Entertainment. Clients commend their professional communication, quick response times, and tailored service integration. In the Financial Services sector, they improved sales conversions; in Healthcare, they provided critical monitoring support; and in Moving Services, they enhanced customer interaction efficiency. Overall, sentiment remains highly positive, showcasing HelloSells as a versatile partner for businesses seeking reliable customer support solutions.

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    Select Industry to see insights

    Financial services Other Industry Arts, entertainment & music Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (4)

    What Clients Have Said

    Clients consistently praise HelloSells for their competitive pricing and overall value for money. One client noted spending less than $1,000 with significant ROI, stating their services increased sales conversions. Another emphasized the affordability of their plans, paying only $99 per month for extensive support. Overall, feedback reflects satisfaction with the cost-effectiveness and quality of service provided, with clients feeling they receive excellent support without hidden fees or unexpected costs.
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    Charlotte, North Carolina (1) Athens, Ohio (1) Cincinnati, Ohio (1) Philadelphia, Pennsylvania (1)
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  • Seamless Virtual Assistant Logotype

    Seamless Virtual Assistant

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    20% Customer Service Outsourcing
    50% Back Office Outsourcing
    15% Call Center Services +1
    15% Sales Outsourcing

    Focus Areas

    30% Phone Support Services
    60% Email Support Services
    10% Chat Support Services

    Seamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.

    See all 1 projects

    Industry Experience

    Seamless Virtual Assistant has demonstrated expertise primarily in the construction industry, providing support in credentialing systems and email coordination. Clients have reported high satisfaction with their project management, timely delivery, and responsive communication. The overall sentiment is positive, highlighting their alignment with client values and their ability to generate successful outcomes, such as increased demo setups. Potential clients in construction can expect impactful results and a collaborative partnership.

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    Select Industry to see insights

    Construction

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients consistently praise Seamless Virtual Assistant for providing good value for money, as highlighted by a CEO who noted the company's pricing fit their budget and aligned with their values. The positive sentiment is reinforced by feedback on effective project management and timely delivery, indicating that the cost is justified by the quality of service received. Overall, clients feel they receive excellent value relative to the costs involved.
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  • Growup Technologies Logotype

    5.0 2 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Gurugram, India

    Services provided

    20% Customer Service Outsourcing
    40% Back Office Outsourcing
    40% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    50% Email Support Services

    Growup Technologies is a company specializing in virtual assistant services and web development solutions. The company is noted for providing well-trained virtual assistants and demonstrating dedication and attention to detail in web development projects. Customer reviews are overwhelmingly positive, with 100% of clients expressing satisfaction with their services, highlighting effective communication and professional project management.

    See all 2 projects

    Reviews mention Experienced

    Clients commend Growup Technologies for their experienced virtual assistants and dedicated teams. One client highlighted the effectiveness of their virtual assistants, noting extensive training and a smooth workflow that led to prompt issue resolution. Another client praised the company's attention to detail and timely project delivery. Overall, feedback reflects a high level of satisfaction with the expertise and reliability of Growup Technologies, with minor suggestions for improvement regarding speed.
    • Virtual Assistant for Internet Company
      5.0 May 7, 2020

      Growup Technologies is a place where you can get experienced virtual assistants. These virtual assistants go through extensive training and screening process before they are deployed. Your small business or Start-up can get the kick which it requires by hiring a Virtual Assistant from Growup.

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    Industry Experience

    Growup Technologies has garnered positive feedback across IT Services and Education sectors. In IT Services, they excelled in providing virtual assistant support, enhancing customer service efficiency for small businesses, with clients noting their reliability and thorough training processes. In the Education industry, their web development services demonstrated strong project management and expertise, leading to effective solutions for CRM systems. Overall, Growup Technologies is well-regarded for their dedication, attention to detail, and ability to adapt to client needs.

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    Select Industry to see insights

    IT Services Education

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients commend Growup Technologies for their fair pricing and excellent value for money. One Managing Director noted that they selected the company based on positive feedback and competitive pricing, which they found to be very fair. Another client praised the company's dedication and expertise, indicating satisfaction with the overall cost relative to the quality of service provided. The overall sentiment reflects a strong appreciation for the balance of cost and value delivered by Growup Technologies.
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  • STAFFVIRTUAL Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Mandaluyong City, Philippines

    Services provided

    10% Customer Service Outsourcing
    26% Back Office Outsourcing
    24% Call Center Services +3
    20% Accounting
    10% HR Consulting
    10% Recruiting

    Focus Areas

    50% Phone Support Services
    50% Email Support Services

    STAFFVIRTUAL is a Customer Support Outsourcing company specializing in 24/7 customer service solutions. Their services have led to a 25% increase in customer satisfaction for both Gymshark and Milk Makeup, with reviews highlighting their exceptional project management and adaptability. However, further proactive process enhancements could be beneficial.

    See all 3 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Fitness Apparel Brand

    5.0 — STAFFVIRTUAL provided 24/7 customer support for global order handling and feedback management to a UK-based online fitness apparel and accessories brand that caters to the young and active Read more
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    Industry Experience

    STAFFVIRTUAL has demonstrated expertise in the Wellness & Fitness and Beauty & Cosmetics industries, providing 24/7 customer support that significantly increased customer satisfaction by 25% in both sectors. Clients noted their project management excellence, adaptability to changing needs, and alignment with company values, which fostered a seamless service experience. Overall sentiment is highly positive, making STAFFVIRTUAL a suitable partner for businesses seeking enhanced customer engagement in these markets.

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    Select Industry to see insights

    Wellness & Fitness Beauty & Cosmetics

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with STAFFVIRTUAL's pricing, noting that it fits their budgets while providing significant value. For instance, Gymshark highlighted that the pricing was a key factor in their selection, leading to a 25% increase in customer satisfaction and a 15% boost in efficiency. Similarly, Milk Makeup appreciated the company's commitment to cost-saving, resulting in a 15% increase in sales. Overall, the sentiment reflects a strong perception of value for money.
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    United States (1) England (1)
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  • TAS United Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    San Antonio, TX

    Services provided

    30% Customer Service Outsourcing
    70% Call Center Services

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.

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    Industry Experience

    TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.

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    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
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  • BolsterBiz Logotype

    BolsterBiz

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    30% Customer Service Outsourcing
    10% Content Marketing
    10% Conversion Optimization +5
    10% Email Marketing
    10% IT Staff Augmentation
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    BolsterBiz is a Customer Service BPO specializing in Customer Support Outsourcing. Reviews highlight their exceptional responsiveness and scalability, with 100% of clients noting their timely delivery and adaptable solutions. Approximately 85% of feedback emphasizes their strong team ethic and effective communication, while clients also commend their proactive approach and ability to significantly reduce ticket backlogs.

    See all 3 projects

    Industry Experience

    BolsterBiz has demonstrated strong expertise across diverse industries, including Gaming, Financial Services, and eCommerce. In Gaming, they effectively augmented customer support, significantly reducing ticket backlogs and enhancing player satisfaction. In Financial Services, their ability to improve processes and customer satisfaction scores was notable. For eCommerce, they efficiently managed PPC campaigns, consistently meeting performance benchmarks. Overall, feedback reflects a high level of satisfaction with their responsiveness and adaptability, making them a suitable partner for companies in these sectors.

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    Select Industry to see insights

    Gaming Financial services eCommerce

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight BolsterBiz's competitive pricing and excellent value for money. One client noted that their pricing 'fit our budget' and emphasized the 'good value for cost.' Another client appreciated the company's flexibility and responsiveness, stating that BolsterBiz met their needs effectively over nearly five years. Overall, the sentiment is overwhelmingly positive, with multiple reviews praising the alignment of company values and the high quality of service relative to the cost.
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    Austin, Texas (1) Chicago, Illinois (1) Las Vegas, Nevada (1)
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  • The Agentsy BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Call Center Services +1
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

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    Reviews mention Results-oriented

    Clients express a strong sentiment of satisfaction regarding The Agentsy BPO's results-oriented approach. One client reported a remarkable 300% increase in membership within the first year, maintaining 85% year-over-year growth, which significantly boosted sales and revenue. The partnership has been characterized by high service levels and consistent delivery of results, leading to contract renewals. Overall, clients commend their ability to meet objectives effectively, with no noted areas for improvement.
    • BPO Services for Travel Club
      5.0 May 1, 2023

      We are able to increase our membership base by 300% in the first year, since then we have maintained an 85% YOY membership growth. This has led to a significant increase in our Sales & Revenue and has really helped our business establish itself as a key player in the market. We are very happy with The Agentsy BPO and the results they have delivered for us over the years. Their high level of service, forward thinking approach and ability to deliver are some of the reasons we will be renewing our contract for another 24 months in July.

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    Industry Experience

    The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.

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    Hospitality & leisure

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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    $2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

    Customer Support Omnichannel

    Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
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  • ZRAFTED Logotype

    5.0 3 reviews
    Undisclosed
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    30% Customer Service Outsourcing
    40% Web Development
    15% Search Engine Optimization +1
    15% Social Media Marketing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    ZRAFTED is a multifaceted digital agency specializing in web design, SEO, and lead generation. The company is praised for its fast communication, value for money, and friendly support, with 100% of reviewers highlighting their responsiveness and effective project management. Clients appreciate ZRAFTED's ability to deliver projects on time and adapt to changes without hesitation.

    See all 3 projects

    Reviews mention Timely

    The feedback regarding ZRAFTED’s timeliness is overwhelmingly positive. Clients have noted that all deliverables were completed on schedule, with one review highlighting, "Everything was delivered on time," and emphasizing the swift communication throughout the project. Additionally, the responsiveness to client needs was praised, with the client indicating that all demands were addressed promptly. Overall, ZRAFTED is recognized for their reliability and efficiency in project execution.
    • Web Dev, Design & Migration for Apartment Rental Company
      5.0 Jul 14, 2023

      Everything was delivered on time. All the demands were taken care of and they were very fast in communication.

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    Industry Experience

    ZRAFTED has demonstrated expertise in the real estate and financial services industries, receiving positive feedback for their ability to enhance website design and SEO for real estate clients, resulting in increased leads and customer engagement. In the financial sector, they excelled in lead generation, effectively identifying potential clients. Overall, clients highlight ZRAFTED's strong communication, timely delivery, and value for money, indicating they are a suitable partner for projects in both industries.

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    Select Industry to see insights

    Real estate Financial services

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients consistently highlight ZRAFTED's excellent value for money, with one client stating that their pricing fit within budget and emphasized 'great value for cost.' Another client noted their satisfaction with the leads generated, attributing successful conversions to ZRAFTED's understanding of client needs. Overall, feedback indicates that ZRAFTED delivers high-quality services efficiently, with prompt communication and a commitment to meeting client expectations, reinforcing the perception of a strong return on investment.
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    Canada (1) United States (1)
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  • Call Center Pros Logotype

    4.5 4 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Santo Domingo, Dominican Republic

    Services provided

    29% Customer Service Outsourcing
    56% Back Office Outsourcing
    15% Call Center Services

    Focus Areas

    35% Phone Support Services
    65% Chat Support Services

    Call Center Pros is an outsourcing service provider offering back-office and outbound communication solutions. The company is highly regarded for its efficiency and effectiveness, with 100% of reviewers praising its ability to save time and money. Clients have consistently highlighted the company's strong processes, work ethic, and client-focused approach.

    See all 4 projects

    Reviews mention Personable

    Clients consistently highlight Call Center Pros' personable approach, emphasizing their commitment to providing 100% attention and understanding individual client needs. One client noted their efficiency in delivering timely responses, which was crucial for maintaining customer satisfaction. The emphasis on personal attention and active listening was particularly praised, reinforcing an overall sentiment of appreciation for the company's client-centric service model.
    • Financial Services Online Customer Support
      5.0 Aug 11, 2017

      The best in providing 100% attention to our clients and always listening and understanding that they must give personal attention. Customers value and take great importance to that response immediately.

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    Industry Experience

    Call Center Pros has demonstrated expertise across multiple industries, including Healthcare, IT Services, and Financial Services. Clients commend their efficient processes, strong communication, and ability to save time and costs—evident in significant savings reported by healthcare and IT firms. The overall sentiment reflects high satisfaction, particularly in the Healthcare and Financial Services sectors, where their timely service and responsiveness are highly valued. Potential clients in these industries may find Call Center Pros a fitting choice for their outsourcing needs.

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    Select Industry to see insights

    Healthcare IT Services Financial services

    Average Project Cost Breakdown

    Less than $10,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients generally express satisfaction with Call Center Pros' pricing and value for money. One client reported saving approximately $250,000 monthly, emphasizing the efficiency and quality of work provided. Another noted a monthly savings of $1,500, highlighting the effectiveness of their services. The pricing structure is often described as flexible, with options for monthly billing and task-based fees, making it accessible for various budgets. Overall, clients appreciate the cost-effectiveness and quality of service received.
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    Charleston, South Carolina (1) New York City, New York (1) Los Angeles, California (1) Phoenix, Arizona (1)
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  • Koala Customer Care Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Surrey, Canada

    Services provided

    60% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Sales Outsourcing

    Focus Areas

    30% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    20% Order Processing & Taking

    Koala Customer Care is a customer service outsourcing company specializing in managing phone calls and scheduling for businesses. Based on the review, 100% of the feedback is positive, highlighting their organization, reliability, and adaptability. The client appreciated the time savings and effective issue resolution process, with no areas for improvement noted.

    See all 1 projects

    Industry Experience

    Koala Customer Care has notably served the Beauty & Cosmetics industry, providing exceptional customer service solutions for salons. Feedback indicates a significant improvement in operational efficiency and client scheduling, allowing business owners to focus on core activities. Their organized communication and proactive problem-solving approach have earned positive sentiment, with clients emphasizing their adaptability and strong project management. Overall, they are well-suited for businesses seeking to enhance customer care without increasing overhead costs.

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    Select Industry to see insights

    Beauty & Cosmetics

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express high satisfaction with Koala Customer Care's cost and value for money. One client noted a significant investment of approximately $560,000 USD, yet highlighted substantial time savings and operational efficiency gained from their services. The salon owner emphasized that the partnership allows their receptionist to focus on other tasks, indicating that the service was a cost-effective solution. Overall, clients feel that Koala Customer Care provides excellent value relative to their investment.
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  • Systato Logotype

    Systato

    5.0 2 reviews
    $1,000+
    < $25 / hr
    250 - 999

    Services provided

    25% Customer Service Outsourcing
    20% Back Office Outsourcing
    15% Custom Software Development +6
    10% Low/No Code Development
    10% Sales Outsourcing
    5% AI Development
    5% Cybersecurity
    5% Graphic Design
    5% Robotics Process Automation

    Focus Areas

    50% Phone Support Services
    25% Chat Support Services
    15% Order Processing & Taking +1
    10% Email Support Services

    Systato is a technology solutions company specializing in automation, AI, and integration services. Receiving overwhelmingly positive feedback, with reviewers highlighting their prompt communication and skilled workforce, Systato exceeded client expectations by significantly improving operational efficiency. Notably, 100% of reviewers appreciated their ability to rapidly deliver customized solutions and enhance workflow, resulting in substantial time-saving and improved business outcomes.

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    Reviews mention Exceptional results

    Clients have expressed exceptional satisfaction with Systato's results, highlighting their ability to deliver tailored automation and integration solutions. One client noted a dramatic decrease in lead response time from 24 hours to just 2-3 minutes, resulting in a 30% increase in engagement and a 20% boost in conversion rates. The team demonstrated impressive speed and efficiency, launching core integrations within a week, which significantly improved workflow and client interactions. Overall, Systato has consistently exceeded client expectations.
    • AI Development for Real Estate Management Company
      5.0 Sep 15, 2024

      We saw several significant outcomes from the project that highlighted its success. Firstly, our lead response time improved dramatically, decreasing from an average of 24 hours to 2-3 minutes. This quick, personalized response to leads resulted in a 30% increase in lead engagement and a 20% boost in our conversion rates within the process. Additionally, by integrating our various platforms, we eliminated manual data entry errors, reducing the time spent on administrative tasks by 40%. Overall, the automation process Systato put in place has directly contributed to a more streamlined workflow, allowing our team to focus more on client interactions and business growth.

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    Industry Experience

    Systato has demonstrated strong capabilities in the eCommerce and Real Estate industries. In eCommerce, they provided efficiency enhancements for GolfRoots, freeing up employee time and ensuring effective product management on Shopify. In Real Estate, they excelled in automation and AI solutions, significantly improving lead response times and conversion rates for Fridman Properties Family. Overall, client sentiment is highly positive, highlighting Systato's expertise in tailored solutions and exceptional communication, making them a suitable choice for businesses in these sectors.

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    Select Industry to see insights

    eCommerce Real estate

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Systato has received positive feedback regarding their cost-effectiveness and overall value for money. Clients highlight the company's ability to deliver high-quality services within budget constraints, with one client noting 'good value for cost' and another emphasizing that Systato's pricing fit their budget. Both reviews commend the efficiency and effectiveness of Systato's solutions, which not only saved time but also enhanced operational performance, further underlining the perceived value of their services.
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  • Distance Team Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Limassol, Cyprus

    Services provided

    80% Customer Service Outsourcing
    10% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    30% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    20% Order Processing & Taking

    Distance Team is a Customer Service BPO that specializes in outsourced customer support, offering call center solutions and remote customer care. The company has received consistently positive reviews, with 100% of reviewers highlighting their timely project delivery and responsiveness. Clients also appreciate their competitive pricing and strong alignment with company values, indicating a well-regarded and reliable service provider.

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    Reviews mention Attentive

    Clients have consistently praised Distance Team for their attentiveness and prompt responses to needs. One CEO remarked that Distance Team delivered all items on time and addressed requirements 'quickly and attentively.' Their ability to align with client expectations and maintain effective communication has contributed to a positive overall sentiment, reflecting a strong commitment to client satisfaction.
    • Customer Support Services for Healthcare Technology Company
      5.0 Mar 29, 2023

      Everything was on time, and they responded to our needs quickly and attentively.

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    Industry Experience

    Distance Team has received positive feedback in the Healthcare and Consumer Products industries. Clients highlighted their effective communication, project management, and responsiveness. In Healthcare, they successfully met service level agreements, while in Consumer Products, their customer service support was praised for quality and speed. Overall, Distance Team demonstrates strong value and expertise, positioning them as a suitable partner for projects in both sectors.

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    Select Industry to see insights

    Consumer Products Healthcare

    View projects from:

    Cyprus (1) Malta (1)
    $1,400 < 1 100 requests per/month 1 exclusive agent $3,000 1$ per request $6,000 0.85$ per request

    Live Chat and Email support

    English Portuguese Indonesian Vietnamese Spanish Turkish Arabic
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  • Outsource-X (Pty) Ltd Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    35% Customer Service Outsourcing
    35% Sales Outsourcing
    20% Back Office Outsourcing +1
    10% Recruitment Process Outsourcing

    Focus Areas

    100% Phone Support Services

    Outsource-X (Pty) Ltd is a Customer Service BPO company specializing in Customer Support Outsourcing. Reviewers consistently commend their exceptional communication, proactive problem-solving, and commitment to continuous improvement, with 100% positive feedback. They efficiently improved operational metrics, such as reducing first reply time by six hours, demonstrating their expertise in Call Center Solutions.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Tech Company

    5.0 — Outsource-X (Pty) Ltd provides ongoing recruitment, QA management, and maintenance support for a tech company to increase customer satisfaction rates. Read more
    Read 1 Review

    Industry Experience

    Outsource-X (Pty) Ltd has demonstrated strong expertise in the Consumer Products industry, particularly in enhancing customer service operations. Client feedback highlights their commitment to continuous improvement, proactive problem-solving, and effective communication. They successfully boosted customer satisfaction and operational efficiency, earning positive sentiment for their skilled workforce and timely project delivery. This indicates a solid fit for companies seeking to optimize customer service and operational processes in the tech sector.

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    Select Industry to see insights

    Consumer Products

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have noted that Outsource-X (Pty) Ltd offers competitive pricing that aligns well with their budgets, contributing to positive overall sentiment regarding value for money. One client highlighted the company's pricing as a key reason for selection, emphasizing a strong cultural fit alongside affordability. Additionally, the consistent delivery of services on time and the commitment to continuous improvement further reinforce the perception of good value provided by the firm.
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  • Premier BPO Logotype

    4.1 4 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Clarksville, TN

    Services provided

    16% Customer Service Outsourcing
    30% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +3
    15% PEO/Employee Leasing
    14% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    Premier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.

    See all 4 projects

    Reviews mention Easy to work with

    Clients consistently highlight Premier BPO's ease of collaboration, emphasizing their quick responsiveness and effective communication. One client noted, 'We love working with Premier BPO,' while another praised their ability to provide solutions that meet client needs promptly. Overall, the sentiment regarding their work relationship is overwhelmingly positive, with no reported areas for improvement.
    • Virtual Assistant for IT Company
      5.0 Aug 12, 2017

      We love working with Premier BPO. They are great at working with customers.

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    Industry Experience

    Premier BPO has garnered positive feedback across the IT Services and Manufacturing industries. Clients in IT highlight their efficiency, client service, and cost-saving capabilities, noting significant revenue increases and time savings. In Manufacturing, customers commend their approachability and the ease of access to services, though time savings are less emphasized. Overall, Premier BPO is recognized for enhancing operational efficiency and providing reliable support in both sectors, making them a strong candidate for projects in these industries.

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    Select Industry to see insights

    IT Services Manufacturing

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive Premier BPO's pricing as reasonable, with one review stating that the billing is 'not expensive' and another emphasizing that their services are 'very much worth the cost.' A client reported saving approximately $500 monthly, while another mentioned a savings of about $9,000. Overall, the sentiment indicates that clients find good value for money, although one reviewer suggested a potential need for better pricing options.
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    Tampa, Florida (1) Berkeley, California (1) Pfafftown, North Carolina (1)
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  • Helpt Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    10 - 49
    Irvine, CA

    Services provided

    50% Customer Service Outsourcing
    45% Call Center Services
    5% IT Staff Augmentation

    Focus Areas

    45% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    5% Order Processing & Taking

    Helpt is a Customer Support Outsourcing firm providing Remote Customer Care and Call Center Solutions. Reviews indicate a 100% positive experience, with clients highlighting their effective after-hours call screening and emergency response management. The company's team is praised for professionalism, promptness, and adaptability, consistently ensuring optimal outcomes for their clients.

    See all 1 projects
    1 of 1 reviews is 5 stars
    1 new review for Customer Service Outsourcing services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    In the last six months, client feedback for Helpt has been overwhelmingly positive. A notable review highlighted their effectiveness in managing after-hours support, achieving a 90% call screening success rate. Clients praised the ease of implementation, responsive communication, and well-trained staff dedicated to ensuring optimal outcomes. The overall sentiment reflects high satisfaction, with no significant areas for improvement identified, indicating a strong alignment with client needs and expectations.
    Read 1 Recent Review
    1 of 1 Phone Support Services reviews is 5 stars
    1 new review for Phone Support Services in past 6 months
    Less than $10,000 avg. project cost

    Phone Support Services Experience

    Helpt has received overwhelmingly positive feedback for its Phone Support Services, with 90% of non-emergency calls successfully managed, allowing clients to focus on urgent issues. Clients commend the company's well-trained staff, prompt response times, and effective communication. Reviewers highlight the seamless implementation process and excellent cultural fit, resulting in an A+ experience. Overall, the sentiment is highly favorable, with no reported areas for improvement.

    Read Most Recent Review
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Nonemergency Call Support for POS Software Firm

    5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
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  • WeSage BPM Logotype

    4.8 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Ahmedabad, India

    Services provided

    15% Customer Service Outsourcing
    30% Accounting
    25% Back Office Outsourcing +2
    20% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    WeSage BPM is a versatile business process management company that offers a range of services including data entry, virtual assistance, SEO, and bookkeeping. The reviews highlight their flexibility, with over 80% of clients praising their adaptability and ability to handle diverse projects efficiently. Communication and timely delivery are consistently appreciated, receiving positive feedback from nearly all reviewers.

    See all 12 projects

    Industry Experience

    WeSage BPM has garnered positive feedback across various industries, demonstrating expertise in Recreation, Financial Services, Automotive, Software, Consumer Products, Hospitality, and Education. Clients highlight their strengths in data accuracy, responsive communication, adaptability, and timely delivery. In Financial Services, they excel in accounting processes, while in Hospitality, they effectively manage logistical challenges and research tasks. Overall, their reliable service and attention to detail make them a valuable partner for businesses seeking operational support.

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    Select Industry to see insights

    Other Industry Recreation Financial services Automotive Software Consumer Products Education IT Services Hospitality & leisure

    Average Project Cost Breakdown

    Less than $10,000 (5) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently express satisfaction with WeSage BPM's pricing and value for money. For instance, one client noted, "Good value for cost," while another highlighted that their pricing fit their budget. Additionally, a startup reduced marketing overhead by 50% by transitioning to WeSage BPM, showcasing substantial cost-effectiveness. Overall, sentiment across reviews indicates that clients find WeSage BPM to deliver quality services that justify their costs, making them a valuable partner for various projects.
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    More responsive than most other service providers

    WeSage BPM is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    United States (10) South Africa (1) England (1)
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  • Agents Republic Inc. Logotype

    4.5 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Vancouver, Canada

    Services provided

    20% Customer Service Outsourcing
    60% Call Center Services
    10% Sales Outsourcing +2
    5% BI & Big Data Consulting & SI
    5% Market Research

    Focus Areas

    75% Phone Support Services
    25% Order Processing & Taking

    Agents Republic Inc. is a Customer Service BPO specializing in outsourced customer support, offering 24/7 multi-language support and advanced call center solutions. The company receives overwhelmingly positive feedback, with clients noting a 15% increase in customer satisfaction and a 20% boost in Net Promoter Score. Clients commend their adaptability, timely delivery, and effective communication.

    See all 1 projects
    0 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Mobile Gaming Company

    4.5 — A mobile gaming company hired Agents Republic Inc. for customer outsourcing services. The team was responsible for providing round-the-clock support through email, live chat, phone, and social media Read more
    Read 1 Review

    Industry Experience

    Agents Republic Inc. has demonstrated notable expertise in the gaming industry, particularly in mobile gaming, where they provided comprehensive customer support services. Feedback highlights their strengths in quality, adaptability, and project management, leading to significant improvements in customer satisfaction and cost efficiency. Overall sentiment in this industry is highly positive, indicating that potential clients in gaming can expect effective support solutions and proactive communication from the provider.

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    Select Industry to see insights

    Gaming

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have noted that Agents Republic Inc. offers competitive pricing that fits within budget constraints while delivering significant value. One client highlighted a 20% reduction in operational costs achieved through their services, enhancing overall cost efficiency. The positive sentiment surrounding their cost-effectiveness is reinforced by comments on high-quality support and timely delivery, indicating that the investment in their services yields substantial returns in customer satisfaction and operational success.
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  • Quality Contact Solutions Logotype

    Quality Contact Solutions

    4.6 8 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    25% Customer Service Outsourcing
    50% Sales Outsourcing
    25% Call Center Services

    Focus Areas

    100% Phone Support Services

    Quality Contact Solutions is a telemarketing and call center service provider renowned for their professionalism and effectiveness in generating new business and enhancing customer relations. With overwhelmingly positive reviews, 100% of clients praised their reliability, responsiveness, and ability to save time and money, while 20% specifically highlighted improvements in revenue and business growth.

    See all 8 projects

    Reviews mention Open to feedback

    Clients have consistently praised Quality Contact Solutions for their openness to feedback and proactive approach to improving processes. One client noted their team was 'constantly looking for ways to streamline and improve the process,' demonstrating a commitment to delivering added value. Regular communication, including weekly calls to discuss project performance, further illustrates their dedication to collaboration and responsiveness. Overall, the sentiment reflects a strong appreciation for their engagement and adaptability in addressing client needs.
    • Telemarketing for Dental Product Manufacturer
      5.0 Jan 6, 2020

      We had weekly and biweekly calls with the team. We talked about how the project was performing, how many leads we were sending, how those leads were forecasting, and what issues the team was having as they were talking to people on the phone. They were constantly looking to improve and deliver more than they originally promised, to see what else they could do to help our business grow.

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    Industry Experience

    Quality Contact Solutions has demonstrated expertise across multiple industries, including Healthcare, Information Technology, Financial Services, Retail, Transportation, IT Services, and Consumer Products. Feedback highlights their efficiency, professionalism, and customer service, with clients noting increased sales and improved operational flow. Overall, sentiment is positive, underscoring their capacity to enhance business outcomes through tailored outbound services. Companies in sectors requiring robust telemarketing and customer engagement strategies may find them particularly beneficial.

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    IT Services Consumer Products Transportation Healthcare Information technology Other Industry Financial services Retail

    Average Project Cost Breakdown

    Less than $10,000 (3) $50,000 to $199,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive Quality Contact Solutions as providing excellent value for money, with several reviews highlighting their cost-effectiveness. One client noted savings of $700 monthly, while another mentioned a significant return on investment, stating they saved about $5,000 monthly. The pricing structure varies, with monthly fees ranging from $2,000 to $3,000, and clients appreciate the clear communication and improvement-driven service. Overall, the sentiment is positive, emphasizing reliability and professionalism in delivering services.
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    Bristol, Tennessee (1) Buffalo, New York (1) Chula Vista, California (1) Encinitas, California (1) Loma Linda, California (1) Los Angeles, California (1) Boston, Massachusetts (1) Blanco, Texas (1)
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  • NICE inContact Logotype

    3.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandy, UT

    Services provided

    40% Customer Service Outsourcing
    50% Call Center Services
    10% Business Consulting

    Focus Areas

    100% Phone Support Services

    NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

    See all 4 projects

    Reviews mention Proactive

    Clients express a positive sentiment regarding NICE inContact's proactive approach, noting that they simplify daily operations by handling customer support independently. One client specifically highlighted that the service provider only contacts them when necessary and effectively makes decisions that benefit both parties. Overall, feedback emphasizes their ability to enhance efficiency and communication, although there are concerns about employee turnover affecting service consistency.
    • Inbound Calling Services for Business Service
      3.5 Nov 2, 2017

      They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. They do their job and we give them the power to make certain decisions, which is best for everyone.

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    Industry Experience

    NICE inContact has demonstrated expertise across various industries, including Business Services, Information Technology, Media, and Other Industries. Clients commend their competitive pricing, effective customer support, and high-quality service, resulting in improved efficiency and time savings. Overall sentiment is positive, highlighting strengths such as updated tools and proactive communication. Businesses seeking reliable inbound service solutions, especially in seasons with fluctuating demand, will find NICE inContact to be a suitable provider.

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    Other Industry Business services Information technology Media

    Average Project Cost Breakdown

    Less than $10,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive NICE inContact as offering competitive pricing and good value for money. One review highlighted that the service provider saves approximately 5-10% on average monthly spending, while another noted an annual investment of $50,000 to $199,999, indicating a willingness to pay for quality. Although some clients reported spending more than before, they found the increased costs justified by the convenience and efficiency gained. Overall, the sentiment reflects satisfaction with the cost-to-value ratio.
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    Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)
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  • PCN - Professional Communications Network Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Riverside, CA

    Services provided

    25% Customer Service Outsourcing
    50% Call Center Services
    25% Sales Outsourcing

    Focus Areas

    100% Phone Support Services

    PCN - Professional Communications Network is a professional answering service company that provides efficient call handling and customer service for businesses. Reviews indicate a high level of satisfaction, with 100% of clients praising their professionalism and responsiveness. Clients appreciate their ability to manage call volume effectively, suggesting that PCN enhances perceived company size and improves customer service. No negative feedback or areas for improvement were mentioned.

    See all 2 projects

    Reviews mention Professional

    PCN - Professional Communications Network has received positive feedback for their professionalism and responsiveness. Clients have highlighted the ease of integration and the quality of service, noting that PCN's representatives make their businesses appear larger and more professional. One client mentioned, 'It’s nice to have somebody answering the phone professionally,' while another praised their knowledge and prompt communication. Overall, the sentiment reflects a high level of satisfaction with PCN's services, underscoring their commitment to customer care.
    • Answering Services for Online Marketing Company
      5.0 Jan 19, 2018

      PCN answers calls quickly and professionally. They offer a higher level of service to me. They always make my clients feel good and also make me look good, which are both things I care about.

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    • 24 Hour Answering Service for Multiple Homeowners Associations
      5.0 Jan 16, 2018

      They are professional, responsive, and provide a high level of customer service to us. Their professionalism and knowledge are always impressive. They seem to care about and get to know their clients.

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    Industry Experience

    PCN - Professional Communications Network demonstrates strong expertise in the information technology and real estate industries. Clients appreciate their professionalism, efficiency, and ability to enhance customer service. In the IT sector, feedback highlights their responsiveness and tailored services, while in real estate, they are recognized for handling emergency calls effectively. Overall, sentiment is positive, with clients noting PCN's ability to make them appear more established and their commitment to high service levels, making them a suitable choice for both industries.

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    Select Industry to see insights

    Information technology Real estate

    Average Project Cost Breakdown

    What Clients Have Said

    PCN - Professional Communications Network has received positive feedback regarding their overall cost and value for money. Clients appreciate the professionalism and efficiency of their services, noting that PCN enhances their business image and saves time. One client highlighted the affordability and ease of integration, stating it allows them to focus on core tasks while maintaining a professional presence. However, another client mentioned occasional issues with new operators, though overall satisfaction with the service justifies the investment.
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  • Euroccor JSC Logotype

    4.5 1 review
    $1,000+
    $25 - $49 / hr
    50 - 249
    София, Bulgaria

    Services provided

    15% Customer Service Outsourcing
    65% Call Center Services
    10% Sales Outsourcing +1
    10% Social Media Marketing

    Focus Areas

    100% Phone Support Services

    Euroccor JSC is a company specializing in listing quality checks. The reviews highlight their exceptional attention to detail and effective communication, with 100% positive feedback regarding time savings and workflow efficiency. While their speed of service is praised, there is a suggestion for further improvement in this area.

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    Industry Experience

    Euroccor JSC has demonstrated strong expertise in the Human Resources sector, specifically in the area of listing quality checks for online job boards. Feedback highlights their exceptional attention to detail and effective communication, which have led to significant time savings for clients. The overall sentiment in this industry is positive, indicating that Euroccor is a reliable partner for HR-related projects.

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    Select Industry to see insights

    Human Resources

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have generally reported that Euroccor JSC offers good value for money, particularly noting their efficiency in saving time during projects. One client highlighted the company's attention to detail as exceptional, which contributes positively to their perceived value. However, there is a suggestion for improvement regarding the speed of service, indicating room for enhancement in their overall responsiveness. Overall, the sentiment reflects satisfaction with the cost relative to the quality of services provided.
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  • BonBon Strategic Logotype

    4.9 5 reviews
    $1,000+
    $100 - $149 / hr
    2 - 9
    Lafayette, LA

    Services provided

    10% Customer Service Outsourcing
    25% Business Consulting
    20% Back Office Outsourcing +6
    10% Financial Consulting
    10% IT Strategy Consulting
    10% Logistics & Supply Chain Consulting
    6% HR Consulting
    6% HR Outsourcing
    3% Staffing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    BonBon Strategic is a strategic operations and consulting firm specializing in business process optimization, marketing strategy, and operational management. Overwhelmingly positive feedback highlights Kate's responsive communication, strategic insight, and ability to streamline processes, with 100% of reviewers noting her effectiveness in managing diverse tasks and improving business efficiency. Clients commend her ability to transform business operations and provide tailored solutions for entrepreneurs.

    See all 5 projects

    Reviews mention Exceptional results

    BonBon Strategic has received exceptional feedback from clients, highlighting their impressive project management and timely task completion. One client noted the successful launch of their project, praising the well-managed process and the proactive attitude of the team. The use of effective communication tools such as Slack and Asana was also commended, showcasing their commitment to delivering outstanding results without any areas for improvement identified.
    • Operations Management Support for Alcohol Manufacturing Co
      5.0 Jul 28, 2022

      The project launched successfully and was very well managed. Their go-getter attitude was amazing, and they completed tasks timely.

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    Industry Experience

    BonBon Strategic has demonstrated expertise across several industries including IT Services, Other, Construction, Real Estate, and Food & Beverages. Clients have praised their ability to streamline business operations, enhance marketing strategies, and establish effective communication systems. Overall sentiment is positive, highlighting BonBon's strengths in project management, responsiveness, and tailored support, making them an excellent fit for small businesses seeking operational efficiency and strategic growth.

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    Select Industry to see insights

    Construction Real estate IT Services Other Industry Food & Beverages

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently commend BonBon Strategic for their cost-effective services and excellent value for money. One client noted that the initial assessment and subsequent agreement were reasonably priced, leading to significant cost savings through expense analysis. Another client highlighted the impressive return on investment, stating that their business grew from five to 40 units, attributing this success to BonBon's support. Overall, feedback indicates high satisfaction with the pricing relative to the quality and efficiency of services provided.
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    United States (4) Canada (1)
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  • Call Bro LLC. Logotype

    Call Bro LLC.

    5.0 2 reviews
    $5,000+
    < $25 / hr
    10 - 49

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    50% Phone Support Services
    25% Chat Support Services
    25% Email Support Services

    Call Bro LLC. is a Customer Support Outsourcing company specializing in Call Center Solutions and Remote Customer Care. Their services have consistently improved client metrics, like reducing response times by 40% and increasing customer satisfaction by 25%. Nearly all reviews highlight their tailored approach and effective project management, with over 90% expressing positive feedback about their responsiveness and commitment to client goals.

    See all 2 projects
    2 of 2 Phone Support Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Phone Support Services Experience

    Call Bro LLC has received predominantly positive feedback for its Phone Support Services, with 100% of reviewers highlighting effective project management and timely delivery. Notable achievements include a 25% increase in customer satisfaction and a 15% boost in first-call resolution rates. Clients appreciated the company's tailored solutions and responsiveness, indicating a strong understanding of their needs. Overall, Call Bro LLC demonstrates significant expertise in enhancing customer support operations, contributing to measurable improvements in client performance.

    Read Most Recent Review
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Support for Appliance Repair Company

    5.0 — Call Bro LLC. provided call center support for an appliance repair company. The team implemented a ticketing system, trained customer support representatives, and conducted a performance analysis. Read more
    Read 2 Reviews

    Industry Experience

    Call Bro LLC has received positive feedback from clients in the engineering and real estate industries. In engineering, they significantly improved customer support for an appliance repair service, enhancing response times and satisfaction rates. In real estate, they successfully increased customer conversion rates for a home buying service. Overall, Call Bro LLC is recognized for their tailored solutions, strong project management, and commitment to client satisfaction, making them well-suited for projects in both sectors.

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    Select Industry to see insights

    Engineering Real estate

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently praise Call Bro LLC for their competitive pricing and strong value for money. One client noted that the company's pricing 'fits our budget' and offers 'good value for cost.' Another highlighted significant improvements in service delivery and customer satisfaction, attributing these successes to the cost-effective solutions provided by Call Bro LLC. Overall, the sentiment is highly positive, with clients expressing satisfaction with both the affordability and quality of the services rendered.
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  • Servixer, LLC Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY

    Services provided

    10% Customer Service Outsourcing
    30% Transcription
    25% Social Media Marketing +3
    15% Digital Strategy
    10% Call Center Services
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    100% Phone Support Services

    Servixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.

    See all 1 projects

    Industry Experience

    Servixer, LLC has received positive feedback primarily within the Advertising & Marketing sector. Clients commend their expertise in transcription, quality assurance, and innovative marketing solutions. Notable strengths include timely delivery, attention to detail, and alignment with client values. The overall sentiment within this industry is highly favorable, indicating that potential clients in advertising and marketing can expect a reliable partner in Servixer, LLC.

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    Select Industry to see insights

    Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have noted that Servixer, LLC offers competitive pricing that aligns well with their budget, making them a preferred choice over other companies. One reviewer highlighted their 'high ratings' and 'great culture fit' as additional reasons for selection. Overall, feedback indicates that the value provided, particularly in transcription and quality assurance services, meets or exceeds expectations, with no reported areas for improvement regarding cost-effectiveness.
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  • Lambent Outsourcing Logotype

    5.0 4 reviews
    Undisclosed
    < $25 / hr
    10 - 49
    Birmingham, AL

    Services provided

    15% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Content Marketing +4
    15% Search Engine Optimization
    10% Business Consulting
    10% Call Center Services
    10% Social Media Marketing

    Focus Areas

    22% Phone Support Services
    28% Chat Support Services
    28% Email Support Services +1
    22% Order Processing & Taking

    Lambent Outsourcing is a versatile consulting firm that specializes in branding, website design, marketing strategy, and back-office operations. The company is highly regarded for its ability to understand client needs, seamless project management, and innovative solutions. With 100% of reviewers expressing satisfaction and highlighting their expertise and collaborative approach, Lambent consistently impresses clients with quality deliverables and a broad range of services.

    See all 4 projects

    Reviews mention Easy to work with

    Clients consistently highlight Lambent Consulting's ease of collaboration and communication. One client noted the seamless workflow, stating that Lambent was an extension of their team, enhancing their project’s success. Another emphasized the quick accessibility for discussions and issues, describing it as easy to communicate with Lambent. Overall, the sentiment reflects a strong appreciation for Lambent's collaborative approach and consistent team engagement, leading to effective project management and positive outcomes.
    • Business Services for Financial Lending Company
      5.0 Jul 8, 2021

      Lambent was an extension of the Finefectivo team. The workflow was seamless and the back and forth collaboration made the launch and offering even better. We couldn't have done it without Lambent.

      Read Full Review
    • Marketing, SEO & Advertising Services for BPO Company
      5.0 Jun 28, 2021

      They do quite well in terms of project management. Their team handles all the inbound traffic well, discusses marketing strategies, provides updates, and aligns well with our business development processes. To communicate, we have weekly or bi-weekly meetings via Zoom or Google Hangouts.

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    Industry Experience

    Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.

    Read All Reviews

    Select Industry to see insights

    Consulting Financial services Telecommunications

    Average Project Cost Breakdown

    $200,000 to $999,999 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
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    View projects from:

    United States (2) Mexico (1) Philippines (1)
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  • Concert 8 Solutions Inc. Logotype

    3.5 3 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Makati, Philippines

    Services provided

    65% Customer Service Outsourcing
    15% Back Office Outsourcing
    10% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    40% Phone Support Services
    40% Chat Support Services
    10% Email Support Services +1
    10% Order Processing & Taking

    Concert 8 Solutions Inc. is a Business Process Outsourcing (BPO) company that provides helpdesk and live chat support services. The firm received mixed reviews, with 67% positive feedback praising its professionalism, responsiveness, and effective communication. However, 33% of reviews raised serious concerns about unethical conduct and financial dishonesty.

    See all 3 projects

    Reviews mention Professional

    Concert 8 Solutions Inc. is noted for their high level of professionalism and responsiveness. A client from Razor Labs emphasized their team's effective communication and thorough understanding of complex products. The client highlighted the seamless collaboration, stating that Concert 8's representatives were always ready to engage as needed. Overall, the sentiment reflects strong satisfaction with the company's services, with no identified areas for improvement.
    • Helpdesk Services for AI Company
      5.0 Apr 26, 2022

      The professionalism and understanding of our complex product, as well as their responsiveness, were most impressive. Everyone in Concert8 was extremely pleasant to communicate with. We were truly very impressed with them and they delivered perfectly.

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    Industry Experience

    Concert 8 Solutions Inc. has received positive feedback particularly in the IT Services and Media industries. Clients from IT Services praise their helpdesk support and professionalism, though some issues regarding financial practices were noted. In the Media sector, they excelled in providing live chat support, resulting in increased sales inquiries. Overall, they are regarded as responsive and dedicated, making them a suitable choice for clients in IT and Media seeking reliable outsourced services.

    Read All Reviews

    Select Industry to see insights

    IT Services Other Industry Media

    Average Project Cost Breakdown

    Less than $10,000 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive Concert 8 Solutions Inc. as offering good value for money, with comments highlighting their competitive pricing and professional service. One client noted their 'good value for cost' and another appreciated their responsiveness and professionalism. However, a serious concern was raised regarding unethical practices related to deposit refunds, which negatively impacted the overall sentiment. Overall, while some clients were satisfied with the service quality, issues regarding financial integrity were significant.
    Read All Reviews

    View projects from:

    Israel (1) Philippines (1) United States (1)
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  • Gabbyville Logotype

    Gabbyville

    3.5 1 review
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    25% Customer Service Outsourcing
    50% Call Center Services
    25% Back Office Outsourcing

    Focus Areas

    34% Phone Support Services
    33% Chat Support Services
    33% Email Support Services

    Gabbyville is an outbound call services provider known for its exceptional customer service team. The reviews are overwhelmingly positive, with clients appreciating the company's capacity to handle increased demand and save significant monthly costs. Notably, 100% of the feedback highlights the efficiency and helpfulness of their representatives, showcasing their strong operational capabilities.

    See all 1 projects

    Industry Experience

    Gabbyville has demonstrated strong expertise in the retail industry, particularly in outbound services. Clients praised their effective communication and exceptional customer service, noting significant time and cost savings. Their impact is evident as they have alleviated in-house workload and enhanced business development efforts. Overall sentiment in the retail sector is highly positive, making Gabbyville a suitable partner for businesses seeking to optimize outbound sales and customer relations.

    Read All Reviews

    Select Industry to see insights

    Retail

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed a positive sentiment regarding Gabbyville's cost-effectiveness, noting significant savings of over $5,000 monthly by outsourcing outbound services. Their pricing structure is described as straightforward, with monthly billing and automatic payments. The overall value for money is reinforced by the consistent quality of customer service, which clients have praised as exceptional. The long-term partnership, spanning two years, indicates a strong satisfaction with the investment made.
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  • Talk2Rep Logotype

    Talk2Rep

    4.0 6 reviews
    $1,000+
    < $25 / hr
    250 - 999

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    20% Phone Support Services
    80% Chat Support Services

    Talk2Rep is a back-office service provider offering solutions such as call center operations, data entry, and administrative support. The overall feedback is overwhelmingly positive, with clients praising their efficiency, cost-effectiveness, and customer service. Approximately 90% of reviews highlight enhanced productivity and reduced operational costs, while a common suggestion is for the company to expand its services to adapt to technological advancements.

    See all 6 projects

    Reviews mention Adaptable

    Clients express a highly positive sentiment regarding Talk2Rep's adaptability, noting their ability to tailor services to meet specific needs. One client highlighted that Talk2Rep offers flexible service packages that can be combined, effectively addressing varying requirements. Additionally, their personalized approach to administrative processes enhances client satisfaction. The overall feedback underscores Talk2Rep's commitment to adapting their offerings to optimize performance, although there is a suggestion to further expand their service range in line with technological advancements.
    • Online Customer Support for Business Firm
      5.0 Dec 25, 2017

      Talk2Rep is a leading company with 15 years of experience. They offer highly trained personnel in administrative processes. They provide different services and solutions depending on each company, adapting to the needs of each client so that they can get the best performance with minimum investment.

      Read Full Review
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    Industry Experience

    Talk2Rep has received favorable feedback across various industries, including Business Services, IT Services, Human Resources, and Advertising & Marketing. Clients commend their expertise in back office and customer support, highlighting strengths in efficiency, reliability, and adaptability. The overall sentiment indicates that Talk2Rep significantly enhances operational efficiency and customer satisfaction, particularly in Business Services and IT, where clients report substantial cost savings and improved service quality.

    Read All Reviews

    Select Industry to see insights

    Other Industry Human Resources Advertising & marketing Business services IT Services

    Average Project Cost Breakdown

    Less than $10,000 (4) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Talk2Rep as providing excellent value for money, with feedback highlighting significant cost savings and efficiency improvements. One client noted a monthly savings of $800,000, while another reported saving $1,500 monthly. Their flexible pricing structure, which includes customizable service packages, is seen as beneficial. Overall, the sentiment reflects satisfaction with the services provided, emphasizing the company's adaptability and effectiveness in meeting client needs.
    Read All Reviews

    View projects from:

    New York City, New York (3) Lexington, North Carolina (1) Grand Rapids, Michigan (1)
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  • AdvancedMD Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    South Jordan, UT

    Services provided

    10% Customer Service Outsourcing
    75% Back Office Outsourcing
    15% Call Center Services

    Focus Areas

    100% Phone Support Services

    AdvancedMD is a back-office service provider that offers organized and state-of-the-art solutions for medical offices. The reviews highlight their strengths in creating a simpler, more efficient work environment with a friendly atmosphere, saving clients $450-$500 monthly. Approximately 85% of feedback is positive, emphasizing their ability to consistently deliver quality work and enhance brand reputation.

    See all 1 projects

    Industry Experience

    AdvancedMD has demonstrated expertise in the Hospitality & Leisure industry, receiving positive feedback for their back office services that enhance operational efficiency and brand reputation. Clients appreciate the organized and friendly service, which allows internal staff to focus on core tasks while saving significant time and money. The overall sentiment is favorable, indicating that AdvancedMD's strengths lie in delivering reliable, cost-effective solutions that foster a less stressful work environment.

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    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive AdvancedMD as providing good value for money, noting the flexibility in their pricing structure, which allows for tailored bundles based on specific needs. One client highlighted a savings of $450-$500 per month, indicating a positive return on investment. However, there are suggestions for the company to continue enhancing value and offering competitive pricing to attract more clients.
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  • ND-KNOW SOLUTIONS Logotype

    4.9 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Davao City, Philippines

    Services provided

    20% Customer Service Outsourcing
    35% Graphic Design
    25% Video Production +2
    10% IT Staff Augmentation
    10% Web Design

    Focus Areas

    20% Phone Support Services
    45% Chat Support Services
    35% Email Support Services

    ND-KNOW SOLUTIONS is a Customer Service BPO specializing in Customer Support Outsourcing. The company is praised for its professionalism, timeliness, and dedication, with 100% of reviewers noting their exceptional service and alignment with client values. Clients are optimistic about continued collaboration, highlighting their impressive ability to exceed expectations consistently.

    See all 12 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent client feedback for ND-KNOW SOLUTIONS reflects a highly positive sentiment, highlighting their effective support in podcast production and digital marketing. A client noted a significant increase in listenership from 200 to over 500 and YouTube views exceeding 100,000. Their project management is praised for timeliness and professionalism, with the client commending their energetic commitment and responsiveness. No areas for improvement were identified, indicating strong client satisfaction.
    Read 1 Recent Review
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Trade Show Services Company

    5.0 — ND-KNOW SOLUTIONS provides customer service outsourcing services for a trade show services company. They answer the end customers' questions and communicate with the client's warehouses. Read more
    Read 1 Review

    Industry Experience

    ND-KNOW SOLUTIONS has demonstrated expertise across several industries, including Gaming, Contracting, Financial Services, Real Estate, Construction, Advertising & Marketing, IT Services, Software, and Education. Clients appreciated their professionalism, timely delivery, and effective communication. The company excelled in enhancing online presence and lead generation, particularly in IT and Education. Overall sentiment is notably positive, highlighting their strong alignment with client values and the ability to deliver impactful results in diverse sectors.

    Read All Reviews

    Select Industry to see insights

    Gaming Contracting Financial services Real estate Construction Advertising & marketing IT Services Software Education

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently express satisfaction with ND-KNOW SOLUTIONS' pricing, noting it as a key factor in their selection. Feedback highlights that the company's services provide good value for money, with one client stating, 'Pricing fit our budget' and another mentioning 'good value for cost.' The overall sentiment is positive, as clients appreciate the combination of affordability and quality, often indicating a strong alignment of company values and culture.
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  • kTech Solutions Logotype

    kTech Solutions

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    30% Customer Service Outsourcing
    20% Call Center Services
    10% Sales Outsourcing +8
    5% Accounting
    5% Back Office Outsourcing
    5% CRM Consulting and SI
    5% Graphic Design
    5% Logo
    5% UX/UI Design
    5% Web Design
    5% Web Development

    Focus Areas

    25% Phone Support Services
    35% Email Support Services
    25% Chat Support Services +1
    15% Order Processing & Taking

    kTech Solutions is a customer support outsourcing company specializing in appointment setting, lead generation, and live transfers. They received overwhelmingly positive feedback, with clients praising their punctuality, responsiveness, and value for cost. Approximately 90% of reviewers highlight their excellent project management and ability to deliver projects on time.

    See all 2 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Lead Gen & Appointment Setting for Financial Services Firm

    5.0 — kTech Solutions provides lead generation and appointment-setting services for a financial services company. The team also performs live transfer tasks for the client.  Read more
    Read 1 Review

    Industry Experience

    kTech Solutions has received positive feedback primarily from the financial services sector, where they excel in appointment setting, lead generation, and live transfer services. Clients appreciate their strong communication skills, punctuality, and cost-effective solutions. Overall sentiment in this industry indicates that kTech Solutions is a reliable partner for businesses seeking dynamic outsourcing support, particularly in financial services and related areas.

    Read All Reviews

    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently emphasize kTech Solutions' affordability and strong value for money. One CEO noted their 'good value for cost' and highlighted the company's alignment with budgetary constraints. Additionally, another client praised their 'value of cost and on-time delivery,' reflecting overall satisfaction with pricing relative to the quality of service provided. The sentiment across reviews indicates a positive perception of kTech Solutions' pricing structure and the quality of their deliverables.
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  • Biznatron Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Houston, TX

    Services provided

    50% Customer Service Outsourcing
    50% Sales Outsourcing

    Focus Areas

    40% Phone Support Services
    40% Email Support Services
    15% Chat Support Services +1
    5% Order Processing & Taking

    Biznatron is a lead generation company renowned for its expertise in generating quality B2B leads, as highlighted by reviews emphasizing their professional and results-oriented approach. Approximately 98% of feedback is positive, praising their project management, cost-effectiveness, and proactive attitude. Clients appreciate their ability to exceed expectations and provide valuable insights into audience targeting.

    See all 1 projects

    Industry Experience

    Biznatron has demonstrated notable expertise in the Information Technology sector, particularly in lead generation for tech products such as AI-powered solutions and CRM services. Clients commend their results-oriented approach, professionalism, and ability to deliver high-quality, targeted leads, significantly exceeding expectations. The overall sentiment reflects strong satisfaction, positioning Biznatron as a valuable partner for technology-focused businesses seeking effective lead generation strategies.

    Read All Reviews

    Select Industry to see insights

    Information technology

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight Biznatron's cost-effectiveness, noting it fits within budget constraints while delivering exceptional value. One client emphasized their 'ideal combination' of skill, results-oriented approach, and proactive attitude, stating that Biznatron exceeded expectations with measurable outcomes. The overall sentiment reflects satisfaction with the pricing relative to the high-quality leads generated, reinforcing the perception of strong value for money.
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  • Tafaseel BPO Logotype

    4.0 1 review
    $10,000+
    < $25 / hr
    1,000 - 9,999
    Ajman, United Arab Emirates

    Services provided

    15% Customer Service Outsourcing
    25% Call Center Services
    20% Sales Outsourcing +3
    15% HR Outsourcing
    15% Recruiting
    10% Staffing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Tafaseel BPO is a call center service provider offering bilingual agents and live chat support. The reviews consistently highlight their cultural understanding and smooth project management, with 100% positive feedback emphasizing their tailored and innovative solutions. The company is praised for its ambitious and youthful approach, meeting high expectations and building strong client relationships.

    See all 1 projects

    Industry Experience

    Tafaseel BPO has demonstrated strong expertise in the education sector, particularly with a federal government client in the UAE, providing effective call center solutions and exceptional customer service. Feedback highlights their capability to improve service quality through bilingual support, quality monitoring, and personalized engagement. Overall, sentiments from this industry reflect satisfaction with their project management, innovative approach, and understanding of local culture, suggesting they are a suitable partner for organizations seeking reliable outsourcing solutions in education and potentially other sectors.

    Read All Reviews

    Select Industry to see insights

    Education

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Tafaseel BPO's cost and value for money, noting that their services meet high expectations. One client highlighted a $400,000 annual investment, stating it was a wise choice given the significant improvement in service quality since outsourcing. They appreciated Tafaseel's competitive pricing against larger firms and emphasized that the company provided a personalized experience, effectively addressing their specific needs without compromising on quality.
    Read All Reviews
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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SupportYourApp
2 Big Outsource
3 Hugo Inc.
4 LimTC
5 Helpware CX
6 Unity Communications
7 Simply Contact
8 Connext
9 Boldr.
10 IdeasUnlimited
11 PartnerHero
12 Select VoiceCom
13 ContactWorks
14 Remote CoWorker
15 Top Customer Service

List of the Top 15 Customer Service Phone Support Companies

  1. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE

    Ability to deliver

    39.4/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    31% Phone Support Services
    45% Other
    View Profile Visit Website
  2. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    50% Phone Support Services
    60% Other
    View Profile Visit Website
  3. Hugo Inc. Logotype

    Hugo Inc.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL

    Ability to deliver

    37.4/40.0
    18.6/20 Reviews
    9.4/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Phone Support Services
    75% Other
    View Profile Visit Website
  4. LimTC Logotype

    LimTC

    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Ability to deliver

    37.5/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    30% Phone Support Services
    50% Other
    View Profile Visit Website
  5. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    30% Phone Support Services
    40% Other
    View Profile Visit Website
  6. Unity Communications Logotype

    Unity Communications

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Gilbert, AZ

    Ability to deliver

    39.2/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    30% Phone Support Services
    85% Other
    View Profile Visit Website
  7. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Warszawa, Poland

    Ability to deliver

    36.4/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    50% Phone Support Services
    40% Other
    View Profile Visit Website
  8. Connext Logotype

    Connext

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Angeles, Philippines

    Ability to deliver

    35.8/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    60% Phone Support Services
    70% Other
    View Profile Visit Website
  9. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    35.6/40.0
    16/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    30% Phone Support Services
    50% Other
    View Profile Visit Website
  10. IdeasUnlimited Logotype

    IdeasUnlimited

    $1,000+
    < $25 / hr
    50 - 249
    Sugar Land, TX

    Ability to deliver

    38.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    50% Phone Support Services
    70% Other
    View Profile Visit Website
  11. PartnerHero Logotype

    PartnerHero

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Boise, ID

    Ability to deliver

    36.7/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    20% Phone Support Services
    40% Other
    View Profile Visit Website
  12. Select VoiceCom Logotype

    Select VoiceCom

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Ability to deliver

    35.2/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    45% Phone Support Services
    70% Other
    View Profile Visit Website
  13. ContactWorks Logotype

    ContactWorks

    $5,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX

    Ability to deliver

    35/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Phone Support Services
    50% Other
    View Profile Visit Website
  14. Remote CoWorker Logotype

    Remote CoWorker

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    33% Phone Support Services
    90% Other
    View Profile Visit Website
  15. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    80% Customer Service Outsourcing
    50% Phone Support Services
    20% Other
    View Profile Visit Website
  16. Blue Valley Marketing Logotype

    Blue Valley Marketing

    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS

    Ability to deliver

    34.6/40.0
    17.2/20 Reviews
    9.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    80% Phone Support Services
    60% Other
    View Profile Visit Website
  17. HelpSquad Logotype

    HelpSquad

    $1,000+
    < $25 / hr
    250 - 999
    Hatboro, PA

    Ability to deliver

    35.7/40.0
    18/20 Reviews
    8.7/10 Clients & Experience
    9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    30% Phone Support Services
    70% Other
    View Profile Visit Website
  18. Fusion CX Logotype

    Fusion CX

    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Ability to deliver

    34.2/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    55% Phone Support Services
    70% Other
    View Profile Visit Website
  19. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    45% Phone Support Services
    50% Other
    View Profile Visit Website
  20. Aidey Logotype

    Aidey

    $1,000+
    < $25 / hr
    10 - 49
    Manila, Philippines

    Ability to deliver

    35.9/40.0
    18.4/20 Reviews
    9.8/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    75% Customer Service Outsourcing
    55% Phone Support Services
    25% Other
    View Profile Visit Website
  21. XACT Logotype

    XACT

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL

    Ability to deliver

    36.1/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    50% Phone Support Services
    80% Other
    View Profile Visit Website
  22. Pexly Logotype

    Pexly

    $1,000+
    < $25 / hr
    250 - 999
    Amsterdam, Netherlands

    Ability to deliver

    33.6/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    30% Phone Support Services
    55% Other
    View Profile Visit Website
  23. Go Answer Logotype

    Go Answer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Garden City, NY

    Ability to deliver

    32.3/40.0
    14/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    50% Phone Support Services
    70% Other
    View Profile Visit Website
  24. Appointment Setter Online Logotype

    Appointment Setter Online

    $1,000+
    Undisclosed
    1,000 - 9,999

    Ability to deliver

    36.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    70% Phone Support Services
    90% Other
    View Profile Visit Website
  25. Enshored Logotype

    Enshored

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Pasig, Philippines

    Ability to deliver

    32.1/40.0
    16.8/20 Reviews
    6.9/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    32% Phone Support Services
    70% Other
    View Profile Visit Website
  26. 1840 & Company Logotype

    1840 & Company

    $10,000+
    < $25 / hr
    250 - 999
    Overland Park, KS

    Ability to deliver

    34.6/40.0
    17.8/20 Reviews
    8.2/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    40% Phone Support Services
    80% Other
    View Profile Visit Website
  27. Go4customer Logotype

    Go4customer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Noida, India

    Ability to deliver

    31.9/40.0
    16.6/20 Reviews
    7.2/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Phone Support Services
    70% Other
    View Profile Visit Website
  28. Salesupply Logotype

    Salesupply

    $10,000+
    Undisclosed
    250 - 999
    Nijmegen, Netherlands

    Ability to deliver

    33.4/40.0
    16/20 Reviews
    9.7/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    25% Phone Support Services
    55% Other
    View Profile Visit Website
  29. LTVplus Logotype

    LTVplus

    $1,000+
    < $25 / hr
    250 - 999

    Ability to deliver

    35.3/40.0
    17.6/20 Reviews
    7.9/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    15% Phone Support Services
    45% Other
    View Profile Visit Website
  30. Kyanon Digital Logotype

    Kyanon Digital

    $10,000+
    $25 - $49 / hr
    250 - 999
    Ho Chi Minh, Vietnam

    Ability to deliver

    37.7/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Phone Support Services
    90% Other
    View Profile Visit Website

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