OUR FRONT OFFICE IS YOUR BACK OFFICE

Premier BPO was established in 2003. They are an outsourcing company serving the business needs of small and middle market businesses. Premier BPO believe every client is unique, requiring customized solutions tailored to their needs. Their outsourcing solutions are jointly conceived and seamlessly integrated with the customer’s practices. Their  end-to-end process delivers cost savings, enhanced customer satisfaction, metrics, reports, and analytics.

 
$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2003
Show all +
Clarksville, TN
headquarters
  • 102 Country Lane, Suite B
    Clarksville, TN 37043-18701
    United States
other locations
  • 30th Floor, Cyberone Building, Eastwood Avenue, Bagumbayan, Libis,
    Quezon City
    Philippines
  • 418 Yanhu Road, Huaqiao Economic Development Zone,
    Kunshan City, 32
    China
  • 10th Floor, M.M. Towers, 28- A, Block K Gulberg-II, MM Aalam Road
    Lahore
    Pakistan

Reviews

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Virtual Assistant for IT Company

"The company's revenue soared when we partnered with Premier BPO."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2007 - Ongoing
The Reviewer
 
51-200 Employees
 
Tampa, Florida
C-Level IT Executive, Information Technology Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We require back office services to offer the potential of all-inclusive solution that suit needed requirements. We occasionally handle this need in-house.

What types of work can your internal staff avoid by utilizing a back office service?

15% administrative work is avoided by internal staff.

What challenge were you trying to address with the service provider?

The company's revenue soared when we partnered with Premier BPO.

SOLUTION

What was the scope of the service provider's involvement?

We are able to receive interface with custodians, vendors, IT staff, and other employees. This allows the employees to be considered a vital part of our firm.

Could you describe the service provider's pricing structure and how they billed you?

The pricing structure is not expensive, we are usually billed monthly.

How did you come to work with this service provider?

We found Premier BPO by searching for outsourcing solutions to divert that time and energy to our back-office responsibilities.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

Premier BPO is very quick to offer solutions that we assess in order to suit the needs of our clients and the requirements of our internal company.

How much time and money does this service provider save you each month?

We save roughly $500 and a couple years.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We love working with Premier BPO.

What are the service provider's strengths?

They are great at working with customers.

What areas can the service provider improve?

Nothing.

How long has your company been working with this service provider?

It has been 10 years.

How much money do you spend annually with this service provider?

Between $200,000 and $999,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Administrative Services for Manufacturing Service

"They are very helpful, and easy to use and access."

Quality: 
3.0
Schedule: 
3.0
Cost: 
2.5
Willing to refer: 
3.0
The Project
 
$10,000 to $49,999
 
Ongoing
The Reviewer
 
5,001-10,000 Employees
 
Pfafftown, North Carolina
Administrative Manager, Manufacturing Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

They help us make our job easier and more pleasant.

What types of work can your internal staff avoid by utilizing a back office service?

We avoid slow production and speed.

What challenge were you trying to address with the service provider?

Our goals were to ensure good and easy timing on all duties.

SOLUTION

What was the scope of the service provider's involvement?

They deliver us great services.

Could you describe the service provider's pricing structure and how they billed you?

I’m not sure about the pricing details, but they are very much worth the cost.

How did you come to work with this service provider?

A friend from work told me about them.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are very helpful, and easy to use and access.

How much time and money does this service provider save you each month?

We don’t save much time. You know how that goes.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are not bad. I recommend them to anyone who needs their program.

What are the service provider's strengths?

They are easy on all aspects.

What areas can the service provider improve?

They have nothing to improve.

How long has your company been working with this service provider?

Our relationship is good and ongoing.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999 per year.

3.5
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 2.5 Cost
    Value / within estimates
  • 3.0 Quality
    Service & deliverables
  • 3.0 NPS
    Willing to refer

Payment Processing for Mid-sized IT Firm

"They work efficiently."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
2.5
The Project
 
Less than $10,000
 
Feb. 2017 - Ongoing
The Reviewer
 
1,001-5,000 Employees
 
Berkeley, California
Sales Manager, Mid-size IT Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We don't require these services.

What types of work can your internal staff avoid by utilizing a back office service?

It's about 10%.

What challenge were you trying to address with the service provider?

This service saved time and costs.

SOLUTION

What was the scope of the service provider's involvement?

They provide daily reports.

Could you describe the service provider's pricing structure and how they billed you?

They charge an annual fee.

How did you come to work with this service provider?

I talked to industry players to decide.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They work efficiently.

How much time and money does this service provider save you each month?

I would say about $9,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

There is nothing to say.

What are the service provider's strengths?

They must process accurately.

What areas can the service provider improve?

The price.

How long has your company been working with this service provider?

We've been with them for over six months.

How much money do you spend annually with this service provider?

We will spend $5,000 to $9,999 in the first year.

3.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 2.5 NPS
    Willing to refer