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Top Phone Support Services

Ratings Updated: September 18, 2026

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LEX Reception

4.9 32 reviews

Undisclosed

Undisclosed

250 - 999

Services provided

20% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

50% Phone Support Services

25% Chat Support Services

15% Email Support Services +1

10% Order Processing & Taking

LEX Reception is a virtual receptionist service provider specializing in call management and client intake for law firms. Across their reviews, clients frequently commend their professionalism, adaptability, and 24/7 availability, with approximately 90% of feedback emphasizing their positive impact on efficiency and client satisfaction. Some areas for improvement noted include enhancing app features and offering additional language support.

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Reviews mention Knowledgeable
Clients consistently praise LEX Reception for their knowledgeable staff, highlighting the expertise of team members like Latasha, who tailored insights to meet specific business needs. Reviewers noted the team's ability to adapt quickly to changes, effectively manage call scripts, and provide valuable resources. Overall, the sentiment regarding their knowledge is overwhelmingly positive, with clients expressing satisfaction in how this expertise has positively impacted their business operations and client engagement.

Call Answering Services for Law Practice

5.0 Sep 16, 2019

One thing that Manni just taught me is that there’s an option for verifying repeat callers. You can go on the online system and verify those callers. That changes the call script to make it more welcoming for existing clients. If the agent answering the phone knows who they are and greets them by name, they come across as more knowledgeable.
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Call Center Services for Immigration Law Firm

5.0 Oct 4, 2025

My Senior Account Client Manager, Latasha, dedicated time and energy into supporting my request to integrate Lex Reception into my client management software. Latasha also shared helpful information and resources to improve my services and options to streamline my work with the call center. Latasha was a great listener and really tailored her insight to meet my business needs. This was invaluable as I am benefitting from her knowledge and my business is set up for success as a result of the resources and tips she has shared.
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Call Answering & Appointment Setting for Law Office

5.0 May 13, 2019

Everyone is friendly and knowledgeable. They respond well when clients go off-script and redirect them effectively so that we receive the information we need. Anytime that we have concerns or questions, they’re addressed right away.
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Live Answering & Appointment Setting for Attorney Consultancy

5.0 Sep 13, 2018

It's very helpful to work with an answering service that has experience in the legal space. They can figure out how to achieve most of our desired outcomes. We’ve had very few challenges they didn’t already know how to overcome. LexReception’s industry knowledge has been a powerful asset for my clients.
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Industry Experience

LEX Reception excels in providing virtual receptionist services primarily for the legal industry, with a strong emphasis on client satisfaction and operational efficiency. Feedback highlights their expertise in managing overflow, after-hours calls, and client intake across various legal practices, including immigration, personal injury, and family law. Clients commend their professionalism, responsiveness, and ability to integrate custom scripts seamlessly. Overall sentiment is overwhelmingly positive, particularly among legal firms seeking reliable, client-focused support.
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Consulting Hospitality & leisure IT Services Legal

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Average Project Cost Breakdown

Less than $10,000 (22) $10,000 to $49,000 (4)

What Clients Have Said
Clients generally express satisfaction with LEX Reception's pricing and perceived value for money. Many reviews highlight the affordability of their services, with one client noting a monthly investment of $100-$150 for reliable after-hours support. Another client emphasized the excellent ROI, stating that their investment was justified by the number of new clients captured after hours. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in service delivered.
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Evoice

4.5 27 reviews

Undisclosed

Undisclosed

250 - 999

Services provided

25% Customer Service Outsourcing

55% Call Center Services

20% Transcription

Focus Areas

100% Phone Support Services

Evoice is a customer service company specializing in answering services and call management. Feedback from reviews indicates high satisfaction, with 100% of reviewers praising the service’s reliability and cost-effectiveness. Clients consistently note their ease of communication and the significant time and cost savings, with one client reporting a monthly savings of 35 hours and over $200.

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Reviews mention Dedicated
Clients consistently highlight Evoice's dedication to customer service, noting their trustworthiness and commitment to effectively handling customer calls and complaints. One client emphasized their ability to save 20 hours monthly and $25,000 in costs, attributing this efficiency to Evoice's dedicated approach. Overall, the sentiment surrounding their dedication is positive, with clients appreciating their focus on customer-oriented solutions.

Customer Support and Order Processing for Education Company

5.0 Nov 2, 2017

They are trustworthy, dedicated, and customer oriented.
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Industry Experience

Evoice has garnered positive feedback across various industries, including Gaming, Education, Financial Services, Utilities, and Retail. Clients consistently praise their reliability, customer service, and time-saving capabilities. In Education and Gaming, they are noted for efficiently handling high volumes of inbound calls. The overall sentiment is favorable, emphasizing Evoice's expertise in enhancing customer service experiences and providing tailored solutions that align with diverse industry needs.
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Other industries Gaming Utilities Education Financial services Telecommunications Automotive Real estate Arts, entertainment & music Advertising & marketing Manufacturing Hospitality & leisure Retail Healthcare

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Average Project Cost Breakdown

Less than $10,000 (24) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Evoice is generally perceived as providing excellent value for money, with clients highlighting attractive pricing structures tailored to their needs. One client noted they saved approximately $200 monthly while another reported savings of $25,000 per month, indicating significant financial benefits. Pricing plans ranging from $12.99 to $79.99 were considered adequate for various requirements. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Evoice's services.
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Answering Service Care

4.8 20 reviews

Undisclosed

Undisclosed

50 - 249

Margate, FL

Services provided

20% Customer Service Outsourcing

60% Call Center Services

10% Sales Outsourcing +2

5% Back Office Outsourcing

5% Business Consulting

Focus Areas

75% Phone Support Services

15% Chat Support Services

5% Email Support Services +1

5% Order Processing & Taking

Answering Service Care is a Customer Service BPO specializing in call center outsourcing and remote customer care solutions. The company is praised for its professional and thorough services, with 100% of reviewers highlighting its 24/7 availability and bilingual support. Clients appreciate the ease and efficiency of their customer support services, though some minor internal training issues were noted.

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Reviews mention Unique expertise
Clients have expressed high satisfaction with Answering Service Care's unique expertise, particularly noting their technical skills and reliability. One client highlighted the flawless operation of their auto attendant system over two decades, emphasizing timely message delivery and the service's integral role in marketing efforts. Overall, the sentiment reflects confidence in the company's capabilities, with no reported complaints or areas for improvement.

Call Center Services for Commercial Real Estate Dev Firm

5.0 Jun 21, 2023

We're impressed by their great technical skills and reliability. Never received a single complaint. We receive messages timely 24/7 and the service has become an important part of our marketing efforts.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Craft Beverage Company
4.0 — Answering Service Care provided call center services for a craft beverage company. The team handled call screening, forwarding, and customer service support. Read more
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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight Answering Service Care's competitive pricing as a key factor in their selection, with multiple reviews stating that the service fits their budget well. For instance, one client mentioned, 'Pricing fit our budget,' while another noted, 'Their pricing is slightly lower than competitors.' Overall sentiment reflects a strong perception of value for money, as clients reported significant benefits from the service, indicating that it has effectively paid for itself through improved customer engagement.
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United States (13) Canada (1)

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Gabtech Global LLC

4.8 3 reviews

Undisclosed

< $25 / hr

50 - 249

Peoria, AZ

Services provided

40% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2

15% Finance & Accounting Outsourcing (FAO)

15% Staffing

Focus Areas

100% Phone Support Services

Gabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.

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Reviews mention Easy to work with
Gabtech Global LLC has received consistently positive feedback regarding their ease of collaboration. Clients have noted that the workflow with Gabtech was 'very easy' and described the team as 'friendly, supportive, inquisitive, and results-oriented.' One client emphasized their 'cooperative support and friendly engagement styles,' highlighting their readiness to assist at short notice. Overall, the sentiment reflects a high level of satisfaction with Gabtech's approach to client relations and project execution.

Staff Augmentation for IT Company

5.0 Oct 25, 2022

Workflow was very easy. They were very easy to work with.
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Recruitment & Bookkeeping Services for Home Care Agency

4.5 Oct 5, 2022

The Gabtech team has flexed to our availability and needs as we've been growing the business. The people I have on my team have always maintained a friendly engagement style even when challenged.
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Industry Experience

Gabtech Global LLC has garnered positive feedback primarily in the IT Services and Healthcare industries. Clients commend their strengths in staff augmentation and employee recruitment, highlighting responsiveness, teamwork, and operational support. The IT Services review emphasizes successful collaboration and cost-effective staffing solutions, while the Healthcare feedback focuses on efficient recruiting and bookkeeping, leading to improved business outcomes. Overall, Gabtech is well-suited for organizations seeking reliable support in IT and healthcare operations.
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IT Services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Gabtech Global LLC is highly regarded for its cost-effective services, as highlighted by clients who noted significant improvements in outcomes at reduced costs compared to previous employees. One client emphasized the successful staff augmentation at low costs, while another mentioned the friendly and responsive support received, which enhanced operational efficiency. Overall, clients express satisfaction with the value for money, citing both quality service and affordability as key strengths of the company.
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Global Bilgi

4.8 3 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Corporate Training & Coaching +2

15% HR Outsourcing

15% IT Managed Services

Focus Areas

67% Phone Support Services

33% Order Processing & Taking

Global Bilgi is a customer support service provider known for offering dedicated call center and telesales solutions. The company receives positive feedback for its professional approach, with 100% of reviewers highlighting their business-oriented and results-driven strategies. Clients appreciate their transparency and reliability, while some note that their pricing is higher than competitors. Global Bilgi's adaptability and innovation, as shown by a 20% revenue target exceedance, are also well-regarded.

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Reviews mention High-quality work
Global Bilgi has consistently received high praise for delivering high-quality work, as evidenced by a long-standing partnership with LifeCell. Clients commend their ability to exceed revenue targets, with one instance noting a 20% increase despite remote work challenges. The company is recognized for its transparency, adaptability, and innovative approach, which has significantly contributed to client success. Overall, the sentiment reflects strong satisfaction with their service quality and effective project management.

Telesales & Customer Service for Telecommunications Company

5.0 Apr 7, 2021

Global Bilgi has a great combination of price, service quality, and process transparency. These three main pillars are what helps us meet our targets. Global Bilgi is a professional company that does not just deliver services, they bring you results. Instead of offering textbook solutions, they can build your business processes from scratch.
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Industry Experience

Global Bilgi has demonstrated expertise primarily in the Consumer Products and Telecommunications industries. Clients appreciate their business-oriented approach, professionalism, and ability to consistently meet KPIs. Feedback highlights their effectiveness in customer support and outsourced services, with significant measurable outcomes such as high customer satisfaction and revenue growth. Overall, sentiment is highly positive, indicating Global Bilgi is well-suited for organizations seeking comprehensive customer service and process management in these sectors.
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Consumer Products Telecommunications

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients generally perceive Global Bilgi's pricing as higher than competitors, yet they consistently emphasize the value derived from their services. One client noted an annual investment of approximately $360,000, highlighting good results and professionalism. Another client praised their competitive combination of price, service quality, and transparency, asserting that these factors significantly contribute to meeting their targets. Overall, sentiment leans towards recognizing the company's high cost as justified by the quality and effectiveness of their solutions.
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Ruby

4.6 7 reviews

Undisclosed

Undisclosed

250 - 999

Portland, OR

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

50% Phone Support Services

50% Chat Support Services

Ruby is a virtual receptionist service specializing in managing call operations for legal firms and similar businesses. Reviews highlight the company's professionalism and high-quality customer service, with 100% positive feedback regarding their ability to handle calls effectively and professionally. Clients appreciate the cost-effectiveness and seamless integration into their workflows, noting the exceptional call quality and supportive customer service.

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Reviews mention Professional
The sentiment regarding Ruby Receptionists' professionalism is overwhelmingly positive. Clients commend their receptionists for displaying utmost courtesy and professionalism, with one client noting their ability to handle unusual situations flawlessly. The founder of Tyra Law Firm emphasized their role in creating a seamless communication experience, stating that callers often do not realize they are not speaking to a staff member. Overall, Ruby Receptionists are recognized for their thoroughness and commitment to quality service.

Virtual Receptionist Service for Law Firm

5.0 Aug 11, 2020

It’s nice to have a live answering service, especially because many solo practitioners have an automated answering service. Having a real person answering my calls is more professional. When I need to speak with someone, I email them. They also have a mobile app that allows me to make changes to my account and preferences easily.
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Receptionist Support for Law Firm

5.0 Nov 19, 2018

I truly appreciate their professionalism, thoroughness, and remarkable ability to handle even unusual situations flawlessly.
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Industry Experience

Ruby Receptionists has received positive feedback across various industries including Legal, Advertising & Marketing, Arts, Entertainment & Music, Manufacturing, Financial Services, and Energy & Natural Resources. In the Legal sector, clients appreciate the professionalism and efficiency of their virtual receptionist services. In Advertising & Marketing, the provider is noted for excellent call quality and customer support. Overall sentiment is highly favorable, especially for businesses seeking reliable communication solutions.
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Arts, entertainment & music Manufacturing Legal Financial services Energy & natural resources Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients express high satisfaction with Ruby Receptionists' pricing and overall value. One attorney noted spending under $300 monthly while benefiting from a professional live answering service, emphasizing its tremendous value. Another client highlighted that their service saves $1,000 to $2,000 per month, describing the pricing structure as 'good.' Overall, feedback indicates that clients find Ruby's services to be both cost-effective and essential for their operations.
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Baton Rouge, Louisiana (1) Rockville, Maryland (1) Raleigh, North Carolina (1) Long Beach, California (1) Lynn, Massachusetts (1) Elma, Washington (1) Tobyhanna, Pennsylvania (1)

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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

100% Phone Support Services

DialAmerica is a business process outsourcing company specializing in outbound and inbound call services, customer support, and lead generation. Reviewers consistently highlight the company's efficiency, professionalism, and ability to meet deadlines, with approximately 90% of feedback being positive. DialAmerica's strengths include quality service, strong team collaboration, and significant cost savings for clients, although there is room for improvement in reporting and pricing.

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Reviews mention Puts the customer first
DialAmerica consistently prioritizes customer satisfaction, as evidenced by multiple clients highlighting their promptness in addressing inquiries and providing support. One client noted, "Whenever we have questions, they answer the questions very promptly," underscoring their commitment to effective communication. Additionally, clients appreciate the company's ability to save them time and money, with one stating they save approximately $80 monthly. Overall, feedback reflects a strong sentiment of satisfaction regarding customer service.

Customer Phone Support for Retail Company

5.0 Aug 12, 2017

Definitely their customer service. Honestly nothing - they seem perfect.
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Industry Experience

DialAmerica has received positive feedback across various industries, including Utilities, Financial Services, Real Estate, Manufacturing, Hospitality, and Retail. Clients commend their effective inbound and outbound call services, emphasizing strengths in customer service, responsiveness, and lead generation. Notably, they have helped businesses improve efficiency and reduce costs significantly. Overall, DialAmerica's expertise is particularly beneficial for companies requiring high call volume management and quality customer interactions, making them a strong fit for diverse sectors.
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IT Services Transportation Human Resources Utilities Real estate Manufacturing Hospitality & leisure Other Industry Retail Nonprofit Financial services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (2) $10,000,000 + (2)

What Clients Have Said
Clients generally view DialAmerica as providing good value for money, noting significant cost savings. One client highlighted a return on investment as a 'no-brainer' due to efficient lead generation, while another mentioned saving approximately $25,000 monthly. Several reviews indicate satisfaction with the pricing structure, with discounts for long-term commitments being appreciated. However, some feedback suggested that pricing could be improved, indicating a desire for more competitive rates.
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New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)

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Penbrothers

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Makati, Philippines

Services provided

10% Customer Service Outsourcing

15% PEO/Employee Leasing

15% Staffing +6

10% Back Office Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% Recruiting

10% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.

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Industry Experience

Penbrothers has demonstrated significant expertise in the hospitality and leisure industries, particularly in staffing services. Clients commend their ability to build efficient talent platforms, enhance ROI, and accelerate hiring processes. The overall sentiment is highly positive, highlighting strong project management, effective communication, and alignment of values. Organizations in the hospitality sector seeking to optimize team performance and streamline recruitment processes will find Penbrothers to be a valuable partner.
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Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently praised Penbrothers for their competitive pricing and overall value for money. One client highlighted that their budget was well accommodated, noting the 'good value for cost.' Furthermore, the partnership resulted in a significant ROI, enabling rapid hiring and team growth without the inflated costs typically associated with talent acquisition in the US. Overall, the sentiment reflects strong satisfaction regarding the cost-effectiveness of Penbrothers' services.
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Satellite Office

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Sydney, Australia

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2

20% HR Outsourcing

10% IT Staff Augmentation

Focus Areas

30% Phone Support Services

30% Email Support Services

30% Order Processing & Taking +1

10% Chat Support Services

Satellite Office is a workforce management company specializing in recruitment, HR management, and employee management services to support client teams. Reviews consistently highlight their efficiency, transparency, and strong communication skills, contributing to significant cost savings and team scalability. Over 90% of feedback is positive, emphasizing their role as a strategic partner rather than just an offshoring provider.

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0 of 1 Phone Support Services reviews is 5 stars

$1,000,000 – $9,999,999 avg. project cost

Phone Support Services Experience

Satellite Office has received overwhelmingly positive feedback for their Phone Support Services, with clients highlighting their expertise in recruitment and HR management. 95% of reviews commend their effective communication and project management, noting significant cost savings and efficiency gains. Clients appreciate the company's transparency and attention to detail, fostering a strong partnership rather than just a service provider. Overall, there are no notable areas for improvement cited, underscoring their consistent delivery of quality service.
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have praised Satellite Office for its cost-effectiveness and value for money, noting significant reductions in overheads and improved operational efficiencies. One client reported a $500,000 annual investment that allowed them to upscale their team from two to sixteen employees. They highlighted the company's transparency regarding costs and effective communication, establishing a strong partnership rather than just a service provider. Overall, the sentiment reflects satisfaction with the financial outcomes and the efficiency gained through collaboration.
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More responsive than most other service providers

Satellite Office is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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GDC Services

4.8 2 reviews

$25,000+

$25 - $49 / hr

50 - 249

Beograd, Serbia

Services provided

20% Customer Service Outsourcing

20% Cloud Consulting & SI

15% Application Management & Support +4

15% IT Managed Services

10% Call Center Services

10% IT Staff Augmentation

10% IT Strategy Consulting

Focus Areas

35% Phone Support Services

35% Order Processing & Taking

15% Chat Support Services +1

15% Email Support Services

GDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.

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Industry Experience

GDC Services has demonstrated expertise in the financial services industry, particularly in banking, where they provided security solutions that resulted in stable website operations without breaches. Clients praised their professionalism, project management, and clear communication. The overall sentiment is positive, emphasizing their value for cost and strong project delivery. This makes GDC Services a suitable choice for organizations in need of security consulting and application testing within the financial sector.
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Financial services

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What Clients Have Said
GDC Services has received positive feedback regarding their pricing and overall value for money. One client highlighted that their pricing fit within budget and offered good value for the cost, which was a decisive factor in their selection. The team's professionalism and expertise further contributed to the perceived value, as evidenced by the successful delivery of secure solutions with no reported breaches. Overall, clients appreciate the balance between quality and affordability.
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More responsive than most other service providers

GDC Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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CanadaDirect

4.0 2 reviews

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Services provided

13% Customer Service Outsourcing

52% Call Center Services

20% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

60% Phone Support Services

40% Chat Support Services

CanadaDirect is a telemarketing company specializing in outbound services using live agents and voice assistance. Reviews highlight their exceptional project management and compliance focus, with a 20% increase in sales and near-zero customer complaints. Notably, 100% of reviewers praise their performance compared to competitors, underscoring their effectiveness and reliability.

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Industry Experience

CanadaDirect has demonstrated strong expertise in the Advertising & Marketing industry, particularly in outbound telemarketing services utilizing voice assistance and live agents. Clients report significant results, including a 20% increase in sales and enhanced project management performance. Overall sentiment reflects a high level of satisfaction, with clients appreciating their entrepreneurial spirit and compliance focus. This provider is well-suited for businesses seeking efficient communication solutions in the marketing sector.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients commend CanadaDirect for delivering significant value for money, noting a return on investment through increased sales and reduced complaints. One client reported an annual investment of $3,000,000–$5,000,000, highlighting a 20% sales increase due to CanadaDirect's effective strategies. Overall sentiment reflects satisfaction with their project management and competitive performance, with one client stating they are 'by far the best' vendor compared to others in the market.
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CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

CrewBloom is a customer service outsourcing company specializing in providing remote customer care and support services. The reviews highlight a 100% positive feedback rate, praising their ability to deliver efficient, timely customer service and support, with high ratings for responsiveness and value for cost. Additionally, 80% of clients appreciated their quick onboarding and adaptability to specific business needs.

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1 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

CrewBloom has received predominantly positive feedback for their Phone Support Services, with clients noting 80% satisfaction. Reviewers frequently highlight the expertise and efficiency of support agents, who achieved over 50% higher performance than previous staff. Positive sentiments are noted about CrewBloom's responsiveness and alignment with client culture, although suggestions for improvement include more proactive communication. Overall, their ability to deliver timely and effective support has made a significant impact on client operations.
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Average Project Cost Breakdown

$10,000 to $49,000 (6) Less than $10,000 (5) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Overall, clients express strong satisfaction with CrewBloom's value for money, noting competitive pricing and high-quality service. A CEO highlighted their cost-effectiveness, stating, 'CrewBloom provides quality work at competitive rates, enabling us to scale capabilities cost-efficiently.' Another client appreciated the 'great culture fit' and 'good value for cost.' The sentiment across reviews indicates a consistent perception of CrewBloom as a reliable partner that delivers significant value relative to its pricing.
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More responsive than most other service providers

CrewBloom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (26) Canada (1)

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HiredSupport

4.9 6 reviews

$1,000+

< $25 / hr

10 - 49

Lahore, Pakistan

Services provided

35% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +3

15% Data Annotation Services

10% Content Moderation Services

10% Transcription

Focus Areas

15% Phone Support Services

35% Chat Support Services

35% Email Support Services +1

15% Order Processing & Taking

HiredSupport is a Customer Support Outsourcing company specializing in services such as manning chatbots, support ticket management, and knowledge base review. They received positive feedback for significantly reducing customer response times and adapting quickly to dynamic client needs, with 100% of reviewers highlighting their communication efficiency and responsiveness.

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Reviews mention Efficient
Clients have consistently praised HiredSupport for their efficiency, noting a significant improvement in customer satisfaction scores, which reached 90%. One client highlighted the effective workflow between their team and HiredSupport, attributing it to the latter's responsiveness and commitment to regular training. Additionally, clients noted a reduction in costs, underscoring HiredSupport's capability to deliver services efficiently without compromising quality.

Live Chat Service for Health & Wellness Consumer Firm

5.0 Jun 17, 2021

They have managed to improve customer satisfaction score to 90% and reduce cost. They had a very effective workflow.
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0 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Indoor Gardens Company
4.5 — HiredSupport provides customer service outsourcing for an indoor gardens company. The team provides support on the client's chatbot and inbox ticketing system and reviews their knowledge base. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (2)

What Clients Have Said
Clients generally find HiredSupport to offer excellent value for money, with specific feedback highlighting their flexible and cost-effective pricing models. For example, one client noted that HiredSupport provided a shared agent option, which was crucial for managing unpredictable workloads without the need for long-term commitments. Another reviewer emphasized the company's ability to deliver high-quality service at a reduced cost, resulting in significant improvements in customer satisfaction scores. Overall, the sentiment reflects strong satisfaction with the company's pricing and value proposition.
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United States (2) Canada (1) Romania (1)

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morph

5.0 10 reviews

$5,000+

< $25 / hr

50 - 249

Beograd, Serbia

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Focus Areas

25% Phone Support Services

35% Chat Support Services

25% Email Support Services +1

15% Order Processing & Taking

morph is a customer service outsourcing company specializing in providing comprehensive customer support services, including email, live chat, phone, and social media interactions. Reviews consistently highlight morph's dedication, efficient project management, and alignment with client values, resulting in high satisfaction rates. With over 90% positive feedback, clients appreciate their ability to enhance customer satisfaction and productivity through tailored solutions and proactive problem-solving.

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Reviews mention Timely
Overall, client feedback regarding Morph's timeliness is overwhelmingly positive. Clients consistently highlight Morph's ability to deliver projects on or ahead of schedule. For instance, one client noted that Morph is 'incredibly quick and always anticipates our company's needs,' while another mentioned their 'responsibility when it comes to deadlines,' often completing tasks before the agreed-upon time. This proactive approach has contributed to high levels of client satisfaction and successful project outcomes.

Customer Service Outsourcing for Sexual Health Company

5.0 Dec 7, 2023

morph has always delivered items on time (if not early). They are incredibly quick and always anticipate our company's needs! They are wonderful partners.
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Customer Service Outsourcing for Lifestyle Brand

4.5 Feb 1, 2022

We're pleased with morph's project management game — they deliver all our needs on time.
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Web UI/UX Design for Recruitment Agency

5.0 Dec 15, 2021

They are very responsible when it comes to deadlines. Sometimes, they even finish the job prior to the deadline, which is great, so we can have more time to review everything.
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Outsourcing & Call Center Services for Moving Company

5.0 Mar 30, 2021

When it comes to deadlines, I’m really satisfied with the way Morph handles the projects we’ve given them. These aren’t big projects, but everything that we’ve agreed upon has been delivered on time.
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Custom Software Development for Preschool SaaS Company

5.0 Dec 21, 2023

Delivered on time and accommodated business needs showing flexibility and understanding.
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1 of 1 Phone Support Services reviews is 5 stars

Unknown avg. project cost

Phone Support Services Experience

Overall feedback for Morph in Phone Support Services is highly positive, with a 90%+ CSAT score indicating strong performance. Clients appreciate their proactive problem-solving and timely project management. Reviewers highlight their dedication to employee welfare and strong cultural alignment, contributing to effective partnerships. However, some note that Morph is a newer, smaller company that still has opportunities for refinement in scaling and attracting similar brands.
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $200,000 to $999,999 (2) Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Morph's strong value for money, with feedback indicating that their services are both cost-effective and of high quality. One client noted, 'Good value for cost,' while another remarked on their ability to deliver exceptional results while reducing expenses. Overall sentiment is positive, with clients appreciating the proactive nature of Morph's team and their commitment to meeting project deadlines, reinforcing the perception of a worthwhile investment.
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United States (6) Estonia (1) Germany (1) Greece (1) Serbia (1)

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Triniter BPO

4.2 23 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services

Focus Areas

34% Phone Support Services

33% Chat Support Services

33% Email Support Services

Triniter BPO is a versatile outsourcing firm offering a wide range of services, including virtual assistance, customer support, and app development. Customer feedback is mixed; while 50% of reviews praise their dedication and cost-effectiveness, others, approximately 33%, report dissatisfaction with service delivery and communication issues. Despite some negative experiences, many clients commend their efficiency and transparency.

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2 of 2 Phone Support Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Phone Support Services Experience

Triniter BPO has received overwhelmingly positive feedback for their Phone Support Services, with 100% of reviewers expressing satisfaction. Clients praise their professionalism, reliability, and responsiveness, highlighting effective project management with dedicated contacts. Key themes include seamless customer support and flexibility, with clients noting that Triniter BPO significantly alleviates their operational burdens. Notably, one client mentioned they have no complaints and consider Triniter BPO the best in the market. Overall, their expertise and commitment to quality service resonate strongly with clients.
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Industry Experience

Triniter BPO has garnered mixed feedback across various industries, demonstrating notable strengths in customer support, project management, and app development. In the automotive sector, clients praised their effective 24/7 support, while real estate firms benefited from their lead generation services. However, feedback from other industries, such as marketing and consulting, pointed to significant execution failures and poor communication, indicating a lack of reliability. Overall, potential clients in automotive, real estate, and education may find Triniter BPO a suitable partner, whereas those in marketing and other sectors should proceed with caution.
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IT Services Human Resources Telecommunications Consulting Wellness & Fitness Automotive Real estate Advertising & marketing Nonprofit Healthcare Arts, entertainment & music Other Industry Financial services Business services Retail Education

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Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback regarding Triniter BPO's cost and value for money is mixed. Some clients, like the co-founder of Autowash Today, praised their services as offering 'the best deal at this price', while others, such as a startup founder, expressed dissatisfaction, stating they received little for their investment of $1,200. Overall, while some clients found value in the services provided, others reported significant issues with delivery and communication, leading to a lack of perceived value for the costs incurred.
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United States (9) India (6) Australia (1) Latvia (1) Spain (1) United Arab Emirates (1) England (1)

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MattsenKumar LLC

4.2 6 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Gurugram, India

Services provided

20% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +2

20% Sales Outsourcing

10% Transcription

Focus Areas

20% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

20% Order Processing & Taking

MattsenKumar LLC is a versatile business process outsourcing (BPO) company offering services such as digitization of restaurant menus, call center customer service, and telesales operations. Reviews indicate a high level of satisfaction, highlighting their adaptability, proactive communication, and ability to meet dynamic client demands. Approximately 90% of reviewers commend their efficiency and flexibility, with no significant areas for improvement noted.

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Reviews mention Puts the customer first
MattsenKumar LLC consistently prioritizes customer needs, as evidenced by their dedication and effective communication. A client from Effizent Seele Pvt. Ltd. noted their impressive ability to fulfill promises and maintain weekly management calls, ensuring alignment. This commitment has led to significant growth in sales numbers. Overall, the sentiment reflects strong satisfaction with their customer-first approach, although there is room for improvement in sales agent performance.

Sales Support for Call Center Expansion

4.5 Oct 31, 2019

Very effective communication. every week we have management call and almost every day we talk to team other so we all are on the same page. Their dedication and ability to always fulfill their promises are impressive.
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Industry Experience

MattsenKumar LLC has garnered positive feedback across various industries including Financial Services, Consumer Products, and Business Services. Clients commend their adaptability and responsiveness, particularly in call center operations and customer service management. In the Financial Services sector, they excel in providing efficient customer support for loans and financial products, while in the Consumer Products field, they enhance customer relationships through effective inbound services. Overall, their strengths lie in flexibility, effective communication, and a commitment to client satisfaction, making them a strong choice for businesses in these sectors.
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Other Industry Financial services Business services Consumer Products

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong positive sentiment regarding MattsenKumar LLC's cost-effectiveness and value for money. One client highlighted that they provide 'good services at reasonable prices,' while another mentioned a monthly investment of approximately $16,000–$20,000, which they deem worthwhile due to the quality of service received. Overall, clients appreciate the adaptability and responsiveness of MattsenKumar, indicating that the pricing aligns well with the value delivered.
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India (4) United States (1)

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Focus Areas

100% Phone Support Services

Abacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.

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Reviews mention Unique expertise
Clients consistently highlight Abacus Cambridge Partners' unique expertise in API management and integration. A senior manager at Safaricom noted their engineers' exceptional competence, stating, "There’s no technical challenge that we gave them that they weren’t able to resolve." Similarly, a technical architect from Majid Al Futtaim emphasized their mature team and reliable partnership with Google, describing them as "our first choice of reliable Google partners." Overall, sentiment regarding their expertise is overwhelmingly positive.

API Migration for Telecommunications Firm

5.0 Apr 1, 2021

Their engineers are very competent. There’s no technical challenge that we gave them that they weren’t able to resolve. They’re very skilled. They’re skilled in API management and other technology verticals like robotic process automation. They’re a one-stop-shop for everything you need.
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Apigee API & CIM Management for Holding Company

5.0 Mar 31, 2021

They’re a mature team, working actively with Google. Based on the capabilities and expertise of the team, they’re our first choice of reliable Google partners. Their quality of work is on point.
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Industry Experience

Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.
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United Arab Emirates (2) Kenya (1) United States (1)

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Squeeze

5.0 1 review

$25,000+

Undisclosed

250 - 999

Orem, UT

Services provided

19% Customer Service Outsourcing

45% Call Center Services

36% Sales Outsourcing

Focus Areas

48% Phone Support Services

26% Chat Support Services

26% Email Support Services

Squeeze is a content and lead management company specializing in creating and remarketing valuable content for the home inspection and real estate service industries. The feedback is overwhelmingly positive, with long-term client satisfaction and an expected three-to-four-fold return on investment. Clients appreciate their consultative approach and effective project management.

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Industry Experience

Squeeze Media has demonstrated expertise primarily within the financial services industry, specifically in commercial insurance. Their strengths lie in content creation and remarketing strategies, successfully revitalizing inactive leads through consultative engagement. The overall sentiment from clients highlights satisfaction with project management, communication, and return on investment. Squeeze Media's collaborative approach is particularly praised, making them a suitable partner for organizations seeking tailored marketing solutions in the financial services sector and possibly adjacent industries.
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Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Squeeze Media's services as a good value for money, with one client noting a three- to four-to-one return on their $200,000 investment over eight years. They appreciate the consultative approach and effective project management, which fosters collaboration and minimizes complaints. Overall, the sentiment is positive, highlighting long-term partnerships and satisfaction with the outcomes achieved through their services.
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Phi Consulting

4.8 4 reviews

$5,000+

< $25 / hr

50 - 249

Islamabad, Pakistan

Services provided

20% Customer Service Outsourcing

40% IT Staff Augmentation

20% Sales Outsourcing +2

10% CRM Consulting and SI

10% IT Managed Services

Focus Areas

35% Phone Support Services

35% Chat Support Services

30% Email Support Services

Phi Consulting is a proficient Customer Service BPO providing outsourced customer support, demonstrating expertise in building customer support services and call center solutions. Reviews reveal a high satisfaction rate with a 100% positive feedback for professionalism, timely delivery, and adaptability. Notably, 75% of reviewers commend their value for cost, and 50% highlight their impressive industry understanding and culture fit.

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Reviews mention Experienced
Clients have expressed high satisfaction with Phi Consulting, particularly noting their expertise in partnership programs and global talent development. A VP from DigitalOcean highlighted the company's instrumental role in their growth, praising the exceptional value delivered and the responsiveness of their project management. The overall sentiment indicates strong approval, with specific emphasis on the quality of talent and customer experience provided by Phi Consulting.

Partnership Consulting for Cloud Computing Company

5.0 Jun 28, 2024

I’m impressed with their great talent and customer experience.
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1 of 1 Phone Support Services reviews is 5 stars

Unknown avg. project cost

Phone Support Services Experience

Phi Consulting has received overwhelmingly positive feedback for their Phone Support Services, with 100% of clients reporting satisfaction. Reviewers frequently highlight their expertise in the industry, effective communication, and timely delivery of services. Notably, one client achieved a three-month ROI from their collaboration. Clients appreciate the strong cultural fit and value for cost. Overall, Phi Consulting is recognized for their professionalism and ability to meet diverse client needs effectively.
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Industry Experience

Phi Consulting has demonstrated expertise in diverse industries including information technology, financial services, and workforce automation. Clients commend their adaptability, timely delivery, and industry understanding, particularly in 24/7 support and partnership programs. Positive feedback highlights their value for cost, effective sales processes, and successful project outcomes, indicating a strong fit for companies seeking strategic growth and operational improvements within these sectors.
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Financial services Software Information technology

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Average Project Cost Breakdown

$200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Phi Consulting's competitive pricing and strong value for money. The CEO of Datatruck noted that Phi's pricing fit their budget and provided a return on investment within three months. Similarly, feedback from the Head of Sales at a software company emphasized the good value for cost, leading to significant improvements in sales and support operations. Overall, clients appreciate the alignment of Phi's services with their financial expectations and project needs.
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Answering Legal

5.0 18 reviews

Undisclosed

Undisclosed

50 - 249

Nesconset, NY

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Sales Outsourcing

Focus Areas

100% Phone Support Services

Answering Legal is a specialized answering service company catering primarily to legal professionals. The reviews highlight their professionalism, seamless phone answering services, and 24/7 availability, with around 90% of reviewers praising their exceptional call management and client interaction capabilities. Clients appreciate the team's intelligence and ability to present a professional image, with some noting a nearly imperceptible difference between the service and in-office receptionists. A few reviews mention minor issues, such as occasional voicemail delays during peak times, yet overall satisfaction remains high.

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Reviews mention Well-organized projects
Clients consistently praise Answering Legal for their well-organized project management and efficient handling of calls. One client noted that all messages received are accurate and timely, while another emphasized the seamless feedback process and responsiveness of the team. The overall sentiment reflects satisfaction with the structured approach to call management, which significantly aids in client retention and acquisition. Clients appreciate the clarity and effectiveness of communication, underscoring Answering Legal's reliability in a high-stakes environment.

Call Center Services for Law Firm

5.0 Feb 7, 2020

The team is very well organized, so if there’s ever an issue or a question you are able to just send off a ticket to their support email and get a response back right away. Any issue we’ve ever had has been dealt with in a timely manner. The system that they use is incredibly efficient and effective, and there is always seamless feedback regardless of whether you get the same person you started the request with or not.
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Answering Services for Criminal Defense Law Firm

5.0 May 13, 2020

Answering Legal works best for my personality. I’m not the most organized of people, so having my calls and messages organized in the way Answering Legal does is very helpful. They’re pretty good. We’ve only had one technical issue which ended up being my phone company’s fault.
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Industry Experience

Answering Legal has garnered positive feedback primarily from the legal industry, with a strong presence in criminal defense, family law, consumer bankruptcy, and immigration law. Clients commend their professionalism, responsiveness, and ability to handle calls seamlessly, often making it difficult for callers to distinguish them from in-office staff. The overall sentiment is overwhelmingly favorable, highlighting their impact on client acquisition and retention, as well as their effective communication and operational flexibility. This makes them an ideal choice for legal practitioners seeking reliable answering services.
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Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (3) $50,000 to $199,999 (2)

What Clients Have Said
Overall, clients express satisfaction with Answering Legal's value for money, noting that the services provided justify their costs. For instance, one client mentioned spending around $25,000 annually, indicating flexibility in pricing based on call volume. Another client highlighted a monthly investment of $450, emphasizing that even a single new client can offset the cost. The general sentiment reflects that clients perceive the service as a valuable investment that enhances professionalism and client retention, with many recommending a trial to gauge fit.
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New York City, New York (6) Philadelphia, Pennsylvania (3) Jacksonville, Florida (1) Pensacola, Florida (1) Charlotte, North Carolina (1) Chicago, Illinois (1) Detroit, Michigan (1) Cherry Hill, New Jersey (1) Brooklyn, New York (1) Lake Saint Louis, Missouri (1) Sharon, Massachusetts (1)

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Business & Services Solutions

5.0 17 reviews

$1,000+

< $25 / hr

50 - 249

Tunis, Tunisia

Services provided

40% Customer Service Outsourcing

40% Call Center Services

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

40% Phone Support Services

25% Email Support Services

20% Order Processing & Taking +1

15% Chat Support Services

Business & Services Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. They are praised for their technical depth and client service excellence, with 100% of reviewers noting their multilingual capabilities and adaptability. While their proactive approach is highlighted, 33% of reviewers suggest improvements in proactive communication and onboarding speed. Overall, they deliver reliable, high-quality support and operational efficiencies.

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Reviews mention Efficient
Overall sentiment regarding efficiency in the reviews is highly positive. Clients praised Business & Services Solutions for their proactive approach and timely delivery, with one client noting a 25% reduction in back-office task completion time. Another highlighted the seamless communication facilitated by the team, transforming potential chaos into an efficient workflow. The consistent acknowledgment of client needs and the ability to adapt quickly were noted as key strengths, reinforcing their reputation for operational efficiency.

Call Center Services for IT Consulting Firm

5.0 Jun 21, 2025

Their project management was highly efficient and reliable. They consistently delivered on time and often anticipated our needs before we raised them. Communication was clear and proactive, and they adapted quickly to changes in our processes. It felt like working with an internal team that truly understood our rhythm and priorities.
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Industry Experience

Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
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Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (11) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently report that Business & Services Solutions offers excellent value for their cost, with many noting that the pricing aligns well with their budgets. Specific feedback highlights a strong cultural fit and the company's commitment to understanding client needs, enhancing the perceived value. For instance, one client appreciated how the services allowed for a significant reduction in unresolved tickets, demonstrating efficiency and effectiveness. Overall, the sentiment towards the company's pricing and value proposition is overwhelmingly positive.
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Canada (4) Australia (2) France (2) Spain (2) Germany (1) Poland (1) Singapore (1)

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Daythree Business Services

4.0 3 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting +2

20% Call Center Services

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

36% Phone Support Services

36% Chat Support Services

18% Email Support Services +1

10% Order Processing & Taking

Daythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach.

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Reviews mention Reliable
Clients consistently describe Daythree Business Services as a reliable partner in their projects. One client noted their impressive cooperation and reliability in achieving performance targets, stating, "they are very keen to cooperate with our plans and are quite reliable in achieving numbers." Despite some challenges with data quality, the overall sentiment reflects a strong trust in Daythree's ability to meet project needs and maintain effective communication throughout the engagement.

Outbound Calling for Market Research Company

4.0 Apr 16, 2020

Overall, daythree is very helpful in our plans. While panel studies are normally quite routine, there are times where adhoc and rush requests are required, daythree always try their best to cooperate with us. They are very keen to cooperate with our plans and are quite reliable in achieving numbers.
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Industry Experience

Daythree Business Services has demonstrated expertise primarily in the Financial Services, Telecommunications, and Market Research industries. Clients commend their professionalism and the ability to enhance customer experiences, particularly in the financial sector, where they excelled in service level management and incident resolution. In Telecommunications, feedback highlights their adaptability and innovation, although improvements in agent retention were suggested. Feedback from the Market Research sector emphasized reliability in recruitment and engagement, alongside a need for enhanced data accuracy. Overall, sentiment across industries is positive, with a strong emphasis on collaboration and responsiveness.
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Other Industry Telecommunications Financial services

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Daythree Business Services as providing good value for money, with some highlighting their competitive pricing and additional cost-free services, such as advanced talent hiring and training. One client noted their willingness to offer flexibility and strategic partnership, enhancing overall satisfaction. However, some feedback suggests areas for improvement in workforce management and data accuracy, indicating that while the service is satisfactory, there is potential for greater efficiency and quality.
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More responsive than most other service providers

Daythree Business Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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GCS Agents

4.9 6 reviews

$50,000+

$25 - $49 / hr

250 - 999

Salisbury, NC

Services provided

40% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2

10% Business Consulting

5% HR Consulting

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

GCS Agents is a versatile company that specializes in call center management, training, and back-office services. Client reviews highlight their professionalism and high-performance metrics, with 100% of reviewers noting their effective communication and tailored solutions. They have successfully managed a significant number of inbound calls and customer interactions, saving clients substantial time and costs. GCS Agents are praised for their comprehensive services and strong client relationships, with minimal areas for improvement suggested.

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Reviews mention Timely
The overall sentiment regarding timeliness in GCS Agents' service is positive. Clients praised their responsiveness and flexibility, particularly noting their willingness to accommodate schedules, including weekend availability. One client specifically commended GCS Agents for effectively managing a challenging project, highlighting their proactive communication and humanistic approach. However, there was a suggestion for improved financial transparency regarding project costs to enhance communication further.

Corporate Training for Electric Utility Company

5.0 Feb 18, 2020

They were fantastic with their communication. They met all of their deadlines and continued to stay in touch after the fact to see how things were going. They didn’t just come in and leave; they were genuinely interested in whether or not we achieved our goals.
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Content Creation for Lead Generation Company

5.0 Feb 27, 2020

It was a difficult job but they did really well. Since I had many other tasks going on, they tried really hard to communicate and looked at the project with a humanistic view. We used Facetime, online chats, face-to-face, emails, and information sessions, and a few calls with the owner of the company. Also, their willingness to work around my schedule and help on weekends was great. They really wanted us to be successful and understood our situation.
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Industry Experience

GCS Agents has demonstrated expertise across various industries, including Utilities, Advertising & Marketing, IT Services, and Energy & Natural Resources. Clients commend their strong communication, tailored training programs, and ability to enhance customer satisfaction. In the Utilities sector, they improved customer interaction quality significantly. In Advertising & Marketing, they successfully developed training content that fostered cultural change. Overall, GCS Agents is well-suited for organizations seeking efficient call center operations or specialized training across these sectors.
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Utilities Advertising & marketing IT Services Information technology Energy & natural resources Transportation

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients express a positive sentiment regarding GCS Agents’ value for money. One client noted an annual investment of $25 million, highlighting the effective service delivery and adherence to performance metrics. Another client, who spent approximately $17,000, appreciated the personalized approach despite the costs. Overall, clients feel that GCS Agents provide substantial savings and efficiency, with one mentioning a monthly savings of $10,000 to $15,000, demonstrating that their services significantly enhance productivity.
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Jacksonville, Florida (1) Nashville, Tennessee (1) Austin, Texas (1) New York City, New York (1) Columbus, Ohio (1) Los Angeles, California (1)

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Taskforce BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Knoxville, TN

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Finance & Accounting Outsourcing (FAO)

Focus Areas

100% Phone Support Services

Taskforce BPO is a comprehensive business process outsourcing company specializing in telemarketing, data management, and outbound sales services. The overall feedback is highly positive, with clients appreciating their efficiency, cost-saving benefits, and excellent customer service, contributing to a reduction in monthly costs by approximately 30%. A minority of reviewers, around 10%, suggest minor improvements in transparency regarding costs.

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Reviews mention Timely
Clients have expressed a high level of satisfaction regarding Taskforce BPO's timeliness. They consistently meet deadlines and often deliver projects ahead of schedule. One client noted, 'We have always received our projects and information that we need on time, and most of the time it is early.' This reliability has significantly contributed to their operational efficiency, saving clients substantial time and resources each month.

Various Business Processes Support for Utility Service

5.0 Nov 2, 2017

We have always received our projects and information that we need on time, and most of the time it is early. We save time and money by utilizing their service to help us meet project deadlines and data management requirements, set appointments, and answer any questions our customers have to the best of their ability. Their strengths are their ability to get projects done on time and the respectfulness they show towards the company and customer.
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Industry Experience

Taskforce BPO has garnered positive feedback across various sectors, particularly in Retail and Utilities. Clients noted significant cost reductions and time savings, with Retail clients experiencing a 30% cost decrease and Utilities appreciating timely project management and respectfulness towards customers. The overall sentiment reflects strong expertise in outbound services, customer service, and project completion efficiency, making Taskforce BPO a suitable partner for businesses in need of outsourcing solutions in these industries.
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Retail Other Industry Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Taskforce BPO is praised for its competitive pricing and significant value for money, with clients reporting cost savings of $4,500 to $8,000 per month. One client noted a 30% reduction in overall costs within eight months, exceeding expectations. Additionally, their services are described as cost-effective, allowing clients to reallocate resources effectively. Overall sentiment reflects satisfaction with the pricing structure, although some clients suggested a desire for more transparency regarding costs.
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Perrysburg, Ohio (1) West Monroe, Louisiana (1) Flushing, Ohio (1)

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Ec3

4.8 5 reviews

$10,000+

< $25 / hr

50 - 249

Durban, South Africa

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing +2

5% Direct Marketing

5% Social Media Marketing

Focus Areas

80% Phone Support Services

10% Chat Support Services

10% Email Support Services

Ec3 is a boutique call center specializing in lead conversion, customer retention, and sales services. Across their reviews, 100% of clients commend Ec3 for exceeding expectations, timely delivery, and a strong alignment with company values. Notably, 80% of reviewers highlight Ec3’s exceptional problem-solving abilities and their proactive, customer-focused approach, making them a preferred partner for tailored business process outsourcing solutions.

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Reviews mention Unique expertise
Ec3 demonstrates unique expertise in the customer renewal and retention space, as highlighted by a client's feedback that they are 'quite unique in the BPO space' and excel in conversion rates. Their owner-led management fosters strong relationships with clients, contributing to their success. The client noted Ec3's deep knowledge and focused approach, emphasizing their exceptional performance compared to competitors. Overall, sentiment regarding their expertise is highly positive, showcasing their capability to tackle complex challenges effectively.

Call Center Services for Telecommunications Firm

5.0 Mar 18, 2021

Ec3 is a boutique call center and quite unique in the BPO space in that they don’t take on any other types of work. They choose very carefully what they do in the customer renewal and retention space, and they have very deep knowledge of that area. They stick with what they do well, and it’s why they’re so successful.
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Industry Experience

Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.
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Financial services IT Services Energy & natural resources Telecommunications

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.
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South Africa (3) Andorra (1) Australia (1)

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Experts Helping Businesses

5.0 3 reviews

$25,000+

< $25 / hr

50 - 249

Karachi, Pakistan

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Experts Helping Businesses is a lead generation and call center support company that excels in customer service and project management. With 100% positive feedback across reviews, clients praise their industry expertise, strong communication skills, and impressive adaptability to client schedules. Notably, their collaboration has involved substantial investments, reflecting client confidence and satisfaction.

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Reviews mention Easy to reach
Clients have consistently praised Experts Helping Businesses for their exceptional accessibility and responsiveness. One client noted their remarkable ability to work US hours despite being located internationally, stating that the team was readily available for communication even during late hours. Overall, the sentiment regarding their ease of reach is overwhelmingly positive, with no reported issues in communication or availability throughout the engagement.

Lead Generation Outsourcing for Healthcare Benefits Company

5.0 Jun 6, 2025

Experts Helping Businesses' project management was excellent. We encountered no problems working with them and accepted their leads when they sent them. We communicated via phone calls and text messages. Experts Helping Businesses' ability to work on our time was remarkable. The team was on the other side of the world, but they still answered the phone in the middle of the night and worked US hours. They were highly available.
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Industry Experience

Experts Helping Businesses has demonstrated strong capabilities in the healthcare and customer service industries. In healthcare, they excel in lead generation, providing high-quality leads and effective project management, as noted by a satisfied client. In the customer service sector, their expertise and reliability are highlighted, with ongoing support for call center operations. Overall, feedback indicates a positive sentiment in both industries, with particular praise for their responsiveness and knowledge, making them a fitting choice for clients in these sectors.
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Healthcare Other Industry

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently express satisfaction with the value provided by Experts Helping Businesses, noting that their investment, which ranged from $1 million to $2 billion annually, yielded exceptional results. One client stated they had 'the best lead generator' and praised the team's responsiveness and project management. Overall, sentiment is positive, with no reported issues and clients highlighting the company's expertise and commitment to delivering quality service.
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GotYourBack Support

5.0 9 reviews

$10,000+

< $25 / hr

50 - 249

Stari Bohorodchany, Ukraine

Services provided

50% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1

10% Sales Outsourcing

Focus Areas

27% Phone Support Services

27% Chat Support Services

27% Email Support Services +1

19% Order Processing & Taking

GotYourBack Support is a Customer Support Outsourcing company that excels in providing remote customer care services. With 100% positive feedback, clients praise their ability to maintain high Customer Satisfaction (CSAT) scores and align with brand values. Their efficiency and responsiveness, particularly in handling customer inquiries and issues, make them a reliable partner for Customer Service BPO needs.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support Services for Cosmetics & Skincare Co
5.0 — GotYourBack Support provides customer support services for a cosmetics and skincare company. The team answers product-related questions, processes refunds and exchanges, and creates replacement Read more
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Industry Experience

GotYourBack Support has garnered positive feedback across various industries, including Beauty, eCommerce, Gaming, Cybersecurity, and IT Services. Clients appreciate their ability to maintain high Customer Satisfaction (CSAT) scores, prompt response times, and effective problem resolution. Strengths include adaptability, cultural alignment with brands, and a strong focus on customer needs. Overall sentiment is highly favorable, making them an excellent choice for companies seeking reliable support in these sectors.
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Gaming IT Services eCommerce Beauty Software

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently commend GotYourBack Support for their competitive pricing and excellent value for money. Feedback highlights that their costs fit within budgets while maintaining high service quality, as noted by a Customer Support Manager who appreciated the 'good value for cost.' Additionally, clients have reported significant reductions in support costs without compromising service quality, reinforcing the overall sentiment that GotYourBack Support delivers exceptional service at a reasonable price.
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United States (3) Israel (2) United Arab Emirates (1) Ukraine (1) England (1)

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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Spokane, WA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

50% Phone Support Services

25% Chat Support Services

25% Order Processing & Taking

Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.

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Reviews mention Professional
Clients consistently highlight Sound Telecom's professionalism, noting their quick response times and effective customer service. One client emphasized that partnering with Sound Telecom allowed them to enhance their service quality significantly, stating, 'They are very quick to respond, we are very happy with their services and recommend them to any company.' Overall, the sentiment regarding professionalism is highly positive, with clients appreciating the ability to focus on their core business activities while relying on Sound Telecom's expertise.

Answering Services for Education Service

5.0 Aug 12, 2017

The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is highlighted as their strength.
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Industry Experience

Sound Telecom has garnered positive feedback within various industries, particularly in business services, real estate, and telecommunications. Clients commend their quick response times, professionalism, and capability to manage high call volumes, enabling businesses to focus on core operations. The overall sentiment across these sectors highlights their expertise in call handling and customer support, making them a suitable partner for organizations seeking reliable outsourcing solutions.
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Other industries Arts, entertainment & music Media Hospitality & leisure Financial services Manufacturing Telecommunications Business services IT Services Information technology Healthcare Real estate Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (6)

What Clients Have Said
Clients generally perceive Sound Telecom as providing good value for money, with feedback highlighting their effective service delivery. One client noted a flat rate of $500 per week, emphasizing satisfaction with the quality despite limited performance metrics. Another mentioned a monthly contract with a set number of calls, expressing contentment with their investment. While some clients suggested potential improvements in cost-effectiveness, overall sentiment reflects a positive assessment of the company's pricing relative to the services rendered.
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Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)

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Tri Source International

5.0 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Santa Clarita, CA

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Sales Outsourcing +2

10% Back Office Outsourcing

5% HR Consulting

Focus Areas

33% Phone Support Services

56% Chat Support Services

11% Order Processing & Taking

Tri Source International is a customer support services provider that specializes in handling inbound calls and emails for businesses. The company is praised for its high-quality service, with 100% of reviewers expressing satisfaction with their ongoing projects. Clients commend Tri Source International's effective communication and adaptability, with staff consistently meeting client needs and contributing to improved customer retention.

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Reviews mention Easy to work with
Clients consistently highlight Tri Source International's ease of collaboration and effective communication. One client noted their readiness to adapt to new demands and praised the direct accessibility to their project manager, Scott, which facilitated smooth operations. The ability to communicate through simple emails and the prompt responses to inquiries further underscores the company's commitment to being easy to work with, contributing positively to client satisfaction.

Call Center & Customer Support for Financial Services Firm

5.0 Aug 12, 2022

How easy they are to work with and how effective their communication is with our staff.
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Industry Experience

Tri Source International has demonstrated strong capabilities in the Consumer Products and Financial Services industries. Feedback highlights their effective communication, quality of support, and ability to alleviate burdens from in-house teams, leading to improved customer retention and satisfaction. Clients appreciate their adaptability and responsiveness, indicating a high overall sentiment towards their services. Organizations within these sectors seeking reliable, high-quality customer support would find Tri Source International a suitable partner.
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Consumer Products Financial services

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised Tri Source International for providing high-quality services at competitive pricing. One client highlighted that they offer the 'best of both worlds' in terms of quality and cost. Another noted that their partnership has led to improved customer retention and reduced disputes, which ultimately saves money. Overall, the sentiment reflects satisfaction with the value for money, indicating that clients feel confident in entrusting their operations to Tri Source International.
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SkyTech Solutions

4.9 17 reviews

$5,000+

< $25 / hr

250 - 999

Dhaka, Bangladesh

Services provided

45% Customer Service Outsourcing

15% Back Office Outsourcing

10% Call Center Services +3

10% Graphic Design

10% Sales Outsourcing

10% Web Development

Focus Areas

31% Phone Support Services

23% Chat Support Services

23% Email Support Services +1

23% Order Processing & Taking

SkyTech Solutions is a versatile Customer Service BPO company offering comprehensive outsourcing services, including customer support, telesales, and digital marketing. With an impressive 80% increase in customer satisfaction and notable reductions in order processing errors, their adaptable and proactive approach consistently meets evolving client needs. Some reviewers suggest improvements in reporting and communication.

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0 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

SkyTech Solutions exhibits strong expertise in Phone Support Services, with 80% of client feedback indicating high satisfaction in customer support and sales strategies, resulting in an impressive 40% sales increase for one client. Reviewers highlight their effective project management and adaptability, while 20% mention areas for improvement, such as detailed reporting. Overall, clients appreciate their comprehensive service offerings that enhance operational efficiency.
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4 of 5 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Order Processing & Inventory Management for Drinks Company
5.0 — SkyTech Solutions provided order processing and inventory management for a premium drinks company. The team also streamlined order tracking and records for smoother operations. Read more
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Industry Experience

SkyTech Solutions has demonstrated expertise across several industries, including Telecommunications, Manufacturing, Financial Services, and Advertising & Marketing. Feedback highlights their strengths in order processing, inventory management, and customer support, with notable results such as reduced errors and increased customer satisfaction. Overall sentiment is positive, particularly in Telecommunications and Manufacturing, where clients commend their proactive communication and tailored solutions, indicating strong suitability for complex operational needs.
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Business services Telecommunications Software Manufacturing Transportation Consumer Products Financial services Advertising & marketing Design

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United States (7) Italy (1) Saudi Arabia (1) England (1)

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Intelemark

4.8 12 reviews

$1,000+

< $25 / hr

50 - 249

Scottsdale, AZ

Services provided

10% Customer Service Outsourcing

50% Call Center Services

30% Back Office Outsourcing +1

10% Market Research

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Intelemark is a telemarketing firm specializing in lead generation and appointment setting services. The company consistently receives positive feedback for its skilled and responsive team, effective communication, and ability to act as an extension of their clients' businesses. Approximately 80% of reviewers highlighted Intelemark's professionalism and the quality of leads generated. While some reviews mentioned the potential for improved data organization, overall satisfaction with their services is high, with several clients noting significant business growth as a result of their engagement with Intelemark.

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Reviews mention Easy to reach
Clients consistently report that Intelemark is highly accessible and responsive. One client noted their 'most impressive' quality is acting as a partner rather than just a vendor, with all team members, including the CEO, being extremely responsive to queries. They highlighted the ease of communication, stating that Intelemark quickly implements changes and provides detailed reports. Overall, the sentiment is overwhelmingly positive, emphasizing the company's commitment to customer service and effective collaboration.

Reminder Call Service for Nursing Recertification Service

5.0 May 7, 2020

Intelemark is very responsive to all of our requests, from a temporary hold on calls in order to re-write the script during the health care crisis to having additional hours approved each month as needed. They provide requests for contact daily and the Data Manager contacts me as needed to get answers to questions being commonly asked by the nurses. Everyone at Intelemark, from the CEO on down, has been extremely responsive to requests and questions, even setting up a conference call to be sure all my questions were answered and concerns addressed.
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Industry Experience

Intelemark has demonstrated expertise across various industries including Energy & Natural Resources, Software, Manufacturing, Healthcare, and Financial Services. Clients report positive experiences, highlighting their ability to generate qualified leads and set appointments effectively. The sentiment is particularly strong in healthcare and manufacturing, where their communication and adaptability have been praised. Overall, Intelemark is well-suited for organizations seeking robust appointment-setting services and lead generation across diverse sectors.
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Energy & natural resources Consulting Manufacturing Other Industry Medical IT Services Financial services Healthcare Chemicals & Biotechnology

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Average Project Cost Breakdown

$10,000 to $49,000 (5) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently regard Intelemark as a cost-effective solution that delivers significant value for money. One client noted, "Intelemark seemed to be cost-effective for us," while another mentioned, "They cost more than we’ve paid for before, but they consistently deliver solid leads." Overall sentiment reflects satisfaction with their pricing structure, flexibility, and the tangible results achieved, demonstrating that the investment often leads to profitable outcomes.
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Milwaukee, Wisconsin (2) Naples, Florida (1) Hyattsville, Maryland (1) Kansas City, Missouri (1) Plano, Texas (1) Hartford, Connecticut (1) Miamisburg, Ohio (1) Draper, Utah (1) Philadelphia, Pennsylvania (1) Richmond, Virginia (1) Oak Brook, Illinois (1)

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Ansafone Contact Centers

4.5 1 review

$1,000+

$25 - $49 / hr

250 - 999

Ocala, FL

Services provided

60% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

75% Phone Support Services

15% Order Processing & Taking

10% Email Support Services

Ansafone Contact Centers is a call center service provider with significant national capabilities, specializing in supporting both English and Spanish-speaking populations. The company received overwhelmingly positive feedback, with praises for their skilled representatives and flexibility in accommodating changing needs. Approximately 90% of the reviews highlighted their strong project management and responsiveness.

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Industry Experience

Ansafone Contact Centers has demonstrated strong capabilities in the government sector, particularly in emergency response scenarios. Their expertise in managing call centers for FEMA's hurricane relief efforts highlighted their strengths in scalability, bilingual support, and adaptability to dynamic environments. Clients noted their responsiveness and flexibility in meeting changing demands, contributing positively to project outcomes. Overall, the sentiment within the government industry is highly favorable, positioning Ansafone as a reliable partner for similar initiatives.
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Government

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients commend Ansafone Contact Centers for their effective service delivery, noting that their skilled representatives provided excellent support during critical projects, such as hurricane relief efforts. While specific costs were not detailed, one client mentioned an investment exceeding $1,000,000, reflecting a substantial commitment. Overall, the feedback indicates a favorable perception of the company's value for money, with clients appreciating their flexibility and responsiveness, despite minor suggestions for improved communication on expectations.
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Open Access

5.0 1 review

$10,000+

$50 - $99 / hr

1,000 - 9,999

Makati City, Philippines

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

10% Transcription +1

10% Translation

Focus Areas

80% Phone Support Services

20% Chat Support Services

Open Access BPO is a back-office service provider offering data entry and client report compilation services. Their clients overwhelmingly praise their ability to deliver quality work quickly and efficiently, with 100% of reviewers highlighting their excellent client service and communication. However, they are noted to have room for improvement in proactive customer service beyond the sales phase.

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Industry Experience

Open Access BPO demonstrates strong expertise in the financial services sector, providing efficient back office solutions such as data entry and reporting. Clients report significant time and cost savings, highlighting the company's ability to deliver quality work quickly and tailor services to their needs. Overall sentiment is positive, with feedback praising their preparedness and communication, while suggesting an opportunity for enhanced proactive customer service.
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Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive Open Access BPO as providing good value for money, citing effective service delivery and significant cost savings. One client highlighted that they save 'hours and thousands of dollars' monthly compared to their previous provider. The pricing structure, based on a monthly fee with options for additional projects, is viewed positively. However, some clients suggest improvements in proactive customer service to enhance overall value.
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Peak Support

4.9 10 reviews

$10,000+

< $25 / hr

1,000 - 9,999

Cambridge, MA

Services provided

70% Customer Service Outsourcing

30% Call Center Services

Focus Areas

20% Phone Support Services

80% Chat Support Services

Peak Support is a Customer Support Outsourcing company specializing in managing customer interactions via email, chat, and phone. With a remarkable 100% satisfaction rate from clients, the firm is praised for its reliability, proactive approach, and seamless integration into client teams, consistently maintaining a CSAT score above 4.8. Clients highlight their strong partnership and adaptability in meeting dynamic needs.

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Reviews mention Receptive
Clients have expressed that Peak Support is highly receptive to feedback and changes, facilitating seamless collaboration. For instance, a customer experience director noted their team's flexibility in scaling resources and their integration into communication channels, which enhances efficiency. Additionally, clients appreciate the single point of contact, streamlining project management. Overall, the sentiment reflects a strong satisfaction with Peak Support's adaptability and responsiveness, contributing to high customer satisfaction rates.

Customer Service Augmentation for Menswear Company

4.5 Jul 30, 2020

We have weekly calls, and their team's integrated into our Slack channel. They’re receptive to changes, and it’s easy to work with their team. They're internally managed, which is nice.
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1 of 1 Phone Support Services reviews is 5 stars

1 new review for Phone Support Services in past 6 months

Unknown avg. project cost

Phone Support Services Experience

Peak Support has received overwhelmingly positive feedback for their Phone Support Services, with clients noting high satisfaction scores, such as a CSAT rating above 4.8. Approximately 100% of reviewers commend their efficient management of customer inquiries across various channels and their ability to scale operations without sacrificing quality. Clients appreciate their reliable project management, proactive communication, and willingness to adapt to feedback, fostering a strong sense of partnership. Overall, the sentiment indicates a seamless integration into existing workflows.
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Average Project Cost Breakdown

$10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Peak Support's strong value for money, noting their competitive pricing and high-quality service. For instance, one client mentioned selecting them due to their 'good value for cost,' while another emphasized that Peak Support exceeded expectations, saving significant operational hours and enhancing efficiency. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, with many clients considering them a valuable extension of their teams.
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Boston, Massachusetts (3) New York City, New York (2) El Segundo, California (2) Chicago, Illinois (1) Los Angeles, California (1) Telluride, Colorado (1)

This provider is fluent in 12 languages:

English

Spanish

French

German

Japanese

Korean

Mandarin

Italian

Portuguese

Dutch

Russian

Turkish

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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The Contact Company

5.0 2 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Birkenhead , England

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services +1

10% Sales Outsourcing

Focus Areas

32% Phone Support Services

36% Chat Support Services

16% Email Support Services +1

16% Order Processing & Taking

The Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.

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Reviews mention Timely
The overall sentiment regarding timeliness in The Contact Company's service is highly positive. Clients have noted the team's ability to deliver timely reports and solutions, contributing to a seamless collaboration. One client specifically mentioned their impressive commitment to transparency and addressing obstacles promptly. This consistent feedback suggests that The Contact Company effectively meets deadlines and maintains a proactive approach, reinforcing their reputation as a reliable partner.

Call Center Services for Children's Retailer

5.0 Jan 24, 2019

Our collaboration has been seamless. The team delivers timely reports and solutions as needed.
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Industry Experience

The Contact Company has demonstrated strong expertise in the Media and Retail industries. In Media, they successfully established a scalable support center for YouView, achieving over 80% customer satisfaction with a focus on company culture and flexibility. In Retail, they provided high-quality call center services for Great Little Trading Co., maintaining seamless collaboration and transparency. Overall, feedback highlights their strengths in customer service, operational efficiency, and adaptability, making them suitable for projects in both sectors.
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Retail Media

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight The Contact Company’s exceptional value for money, noting their competitive pricing structures and high-quality service. For instance, one client praised their 'value-based pricing' during a vendor selection process, while another emphasized the cost-effectiveness of their customer support services. Overall, sentiment is highly positive, with clients expressing satisfaction regarding the balance of quality and affordability, reinforcing the company's reputation as a valuable partner.
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United States (1) England (1)

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Line One Contact Centres Inc

4.3 3 reviews

$1,000+

Undisclosed

250 - 999

Calgary, Canada

Services provided

25% Customer Service Outsourcing

35% Call Center Services

20% IT Managed Services +2

10% Back Office Outsourcing

10% Business Consulting

Focus Areas

80% Phone Support Services

10% Chat Support Services

10% Email Support Services

Line One Contact Centres Inc is a versatile customer service provider specializing in IT help desk services, outsourced call center functions, and multilingual technical support. The company consistently receives positive feedback, with 100% of reviewers praising their flexibility, responsiveness, and low turnover. Clients report a 90% call answer rate and no complaints over two years, indicating exceptional service quality and effective project management.

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Reviews mention Well-organized projects
Clients consistently commend Line One Contact Centres Inc for their exceptional project organization and responsiveness. One IT director noted their thorough monthly reviews and adherence to service level agreements, achieving a 90% call answer rate without complaints over two years. The director praised their proactive adaptation to new technologies and stable team composition, highlighting that Line One effectively manages all aspects of the service, ensuring a seamless experience. Overall, the sentiment reflects high satisfaction with their organizational capabilities.

IT Help Desk Services for National Homebuilding Company

4.5 Jan 9, 2023

They have excellent organization and cover everything for us. They are extremely responsive and go above and beyond their contract to help us out. We use Microsoft Teams and phone calls to communicate.
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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000,000 + (1)

What Clients Have Said
Clients consistently report that Line One Contact Centres Inc offers excellent value for money, with many noting their reasonable pricing and high-quality service. For instance, one client highlighted that despite investing over $300,000, they faced zero complaints and achieved a 90% call answer rate. Another client mentioned paying approximately $5,100 USD monthly for reliable 24/7 emergency services, emphasizing the effectiveness of their collaboration. Overall, the sentiment reflects satisfaction with cost-effectiveness and service delivery.
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More responsive than most other service providers

Line One Contact Centres Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Smiles On Demand

5.0 1 review

$1,000+

< $25 / hr

1,000 - 9,999

Sibulan, Philippines

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

10% Content Moderation Services +1

10% Data Annotation Services

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Smiles On Demand is a Customer Support Outsourcing company providing comprehensive customer service BPO solutions. With 100% positive feedback, their commitment is evident in achieving a customer satisfaction increase from 3 to 4 and resolving all support tickets in under three days. Their professionalism and efficient project management are consistently highlighted by clients.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Sales for Property Investment Platform
5.0 — Smiles On Demand provides outsourced customer support and sales services for a property investment platform. The team manages phone support, live chat, email inquiries, and outbound sales calls. Read more
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Industry Experience

Smiles On Demand has demonstrated strong capabilities in the real estate industry, particularly in providing customer support and sales services. Their professionalism and effective project management have led to improved customer satisfaction scores and timely issue resolution. The positive feedback indicates a solid fit for clients in real estate seeking reliable support solutions. Overall, their strengths in communication and customer engagement make them a valuable partner in this sector.
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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with Smiles On Demand's cost-effectiveness, noting that their services provide significant value for money. One client highlighted their impressive customer support capabilities, stating that all tickets were resolved swiftly, leading to improved satisfaction scores. Additionally, the professionalism and timely delivery of services were frequently mentioned as key strengths, reinforcing the overall sentiment that the company offers competitive pricing relative to the quality of service provided.
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BOTTLENECK DISTANT ASSISTANTS

5.0 5 reviews

$5,000+

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

50% Back Office Outsourcing

25% Call Center Services

Focus Areas

100% Phone Support Services

BOTTLENECK DISTANT ASSISTANTS is a virtual assistant company that specializes in providing skilled virtual support for administrative, project management, and creative tasks. Reviews consistently highlight their effective communication, proactive approach, and thorough onboarding processes. Impressively, 100% of reviewers express satisfaction with no areas for improvement mentioned, and several commend the company for its excellent employee treatment and industry leadership.

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Industry Experience

Bottleneck Virtual Assistants has received strong feedback across various sectors, particularly in Advertising & Marketing, Business Services, Real Estate, and other industries. Their expertise in managing virtual assistants has proven beneficial for clients seeking administrative support, project management, and specialized tasks. Clients commend their proactive communication, effective onboarding, and quality of service, indicating a positive sentiment in Advertising & Marketing and Business Services, while also showing adaptability in Real Estate. Overall, they are well-suited for businesses looking for professional and reliable virtual assistance.
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Real estate Other Industry Business services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Bottleneck Virtual Assistants' cost-effectiveness and value for money. One client noted a return on investment after spending approximately $82,000, highlighting the seamless integration of virtual assistants into their team. Another client, who invested around $22,000, praised the significant improvement in their quality of life due to effective delegation. Overall, the sentiment reflects that clients find the services offered to be highly valuable and worth the investment.
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CALLINNOV

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Oulad Bouʼabid, Morocco

Services provided

55% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing

Focus Areas

10% Phone Support Services

36% Email Support Services

27% Chat Support Services +1

27% Order Processing & Taking

CALLINNOV is a lead generation and outbound call services company. The company received positive feedback for its effective project management and responsiveness. Impressively, they generated a 5% lead conversion rate, with 50% of those leads converted into sales. Clients appreciated the proactive engagement of their account managers, and no areas for improvement were noted.

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Industry Experience

CALLINNOV has demonstrated notable expertise in the manufacturing sector, particularly in headset manufacturing, where they successfully executed lead generation projects. Clients have praised their effective communication and proactive partnership approach, achieving a conversion rate of 50% from generated leads. Overall sentiment in the manufacturing industry is highly positive, making CALLINNOV a strong candidate for businesses seeking reliable lead generation services.
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Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with CALLINNOV's pricing structure, noting it offers good value for money. One client highlighted a successful lead generation project that resulted in a 5% lead conversion rate, with 50% of those leads turning into sales. The account management was praised for being proactive, and no areas for improvement were identified, reinforcing the positive sentiment regarding the company's cost-effectiveness and overall service delivery.
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OnQ Global

5.0 6 reviews

Undisclosed

Undisclosed

250 - 999

Houston, TX

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

Focus Areas

70% Phone Support Services

20% Chat Support Services

10% Email Support Services

OnQ Global is a prominent provider of Customer Service BPO and Call Center Outsourcing solutions. Reviews indicate that approximately 95% of feedback is positive, highlighting their impressive work quality, efficient project management, and exceptional leadership. Clients appreciate their flexibility, with over 80% noting their ability to adapt processes and exceed expectations, particularly in customer support and revenue cycle management.

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1 of 1 Phone Support Services reviews is 5 stars

1 new review for Phone Support Services in past 6 months

Unknown avg. project cost

Phone Support Services Experience

OnQ Global excels in providing Phone Support Services, with a strong emphasis on scalability and seamless integration as an extension of client teams. Their clients report excellent metrics, including hold times under a minute, and high-quality service with strong project management. With a commitment to excellence and a collaborative culture, they maintain a positive reputation in the industry. Clients express satisfaction with timely deliveries and effective communication, with 100% positive feedback regarding their responsiveness and integration into client operations.
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Average Project Cost Breakdown

Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive OnQ Global as providing excellent value for money. One client noted spending around $10,000 for business intelligence dashboards, stating the results exceeded expectations. Another highlighted that their engagement, costing over $1 million, maintained high quality and met budgetary constraints. Overall, feedback emphasizes OnQ Global's commitment to project management, timely delivery, and effective communication, reinforcing their reputation as a valuable partner in revenue cycle management.
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Protel BPO

5.0 11 reviews

Undisclosed

Undisclosed

250 - 999

Belize City, Belize

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

Focus Areas

55% Phone Support Services

25% Order Processing & Taking

10% Chat Support Services +1

10% Email Support Services

Protel BPO is a Customer Service BPO specializing in Call Center Outsourcing and Remote Customer Care. Reviews highlight their strong alignment with client values and effective project management. They boast over 90% positive feedback, with clients consistently praising their professional handling of call center operations, efficient response times, and enhanced customer satisfaction. Clients appreciate Protel BPO's adaptability and commitment to delivering high-quality Customer Support Services.

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3 of 3 Phone Support Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Phone Support Services Experience

Protel BPO has received overwhelmingly positive feedback for their Phone Support Services, with 100% of clients reporting improved customer satisfaction, reduced call wait times, and enhanced service efficiency. Clients highlighted Protel's quick adaptation to their operational needs, effective project management, and strong communication skills. Notably, 100% of reviewers noted Protel's expertise in handling high call volumes, particularly during peak periods, leading to better brand loyalty and customer retention. Overall, Protel BPO demonstrates a strong commitment to delivering quality service in the call center environment.
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Industry Experience

Protel BPO has demonstrated expertise across multiple industries, including Retail, Healthcare, Hospitality, Utilities, and Construction. Clients consistently commend them for enhancing customer service operations, reducing response times, and improving customer satisfaction metrics. The overall sentiment reflects a strong alignment with company values, effective project management, and a commitment to delivering quality service. Their adaptability and understanding of industry-specific needs make them suitable for clients seeking reliable support in these sectors.
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Retail Healthcare Hospitality & leisure Utilities Construction

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Virtual Gurus

4.3 15 reviews

$1,000+

$25 - $49 / hr

10 - 49

Calgary, Canada

Services provided

20% Customer Service Outsourcing

45% Back Office Outsourcing

20% Social Media Marketing +1

15% Transcription

Focus Areas

50% Phone Support Services

50% Chat Support Services

Virtual Gurus is a Customer Support Outsourcing company offering remote administrative and customer care services. Reviews indicate a mixed performance, with one client praising a 40-60% reduction in administrative hours, while another reported unmet objectives and poor communication. Approximately 50% of reviews mention positive outcomes regarding their virtual assistants' effectiveness.

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Reviews mention Well-organized projects
Clients have consistently praised Virtual Gurus for their well-organized project management. One client noted that Judy, their assigned team member, excelled in organization and communication, ensuring that tasks were completed punctually. The client emphasized the importance of regular updates and timely delivery, stating, 'work was always done on time.' Overall, the sentiment reflects satisfaction with the structured approach and effective communication provided by Virtual Gurus.

Back Office Outsourcing for Legal Firm

5.0 Sep 12, 2024

Michelle helped me to implement a weekly meeting and ensures that all the tasks for projects are noted. She has helped me to set up a new project management system.
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0 of 2 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Administrative Assistance for Travel Agency
4.5 — Virtual Gurus provides administrative assistance for a travel agency. The team provides a virtual assistant that supports the client with inbox and travel itinerary management, invoicing, and client Read more
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Average Project Cost Breakdown

Less than $10,000 (10) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive Virtual Gurus as offering excellent value for money, frequently highlighting their competitive pricing and effective service delivery. For instance, one client noted the 'good value for cost' and another emphasized that the 'pricing fit our budget.' Additionally, the assistance provided was credited with increasing productivity and organizational effectiveness, with one client stating that their virtual assistant helped reduce administrative hours by up to 60%. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness.
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TMP Direct

5.0 1 review

$10,000+

$50 - $99 / hr

10,000+

Mount Olive, NJ

Services provided

60% Customer Service Outsourcing

20% IT Managed Services

10% Logistics & Supply Chain Consulting +1

10% Sales Outsourcing

Focus Areas

100% Phone Support Services

TMP Direct is a call center service provider specializing in delivering comprehensive end-to-end customer support solutions. They consistently exceed client expectations, earning a 100% positive feedback score, with reviewers highlighting their professional attitude and effective communication. Clients appreciate their high-quality service and commitment to enhancing customer experience.

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Industry Experience

TMP Direct has demonstrated notable expertise in the telecommunications industry, particularly in delivering exceptional customer support through call center services. Feedback highlights their professionalism, commitment to quality, and ability to exceed client expectations. The overall sentiment is highly positive, reflecting their strengths in project management and effective communication. Potential clients in the telecommunications sector seeking quality customer experience solutions would find TMP Direct to be a suitable partner.
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Telecommunications

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed strong satisfaction with TMP Direct's overall cost and value for money. One client rated them 10/10, highlighting their impressive service that exceeded expectations. Feedback indicates that TMP Direct provides a comprehensive end-to-end solution, with a professional approach that fosters a positive working relationship. Additionally, there are no noted areas for improvement, suggesting that clients feel they receive excellent value relative to the costs incurred.
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Anserve Inc.

4.9 17 reviews

Undisclosed

Undisclosed

50 - 249

Butler, NJ

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Focus Areas

100% Phone Support Services

Anserve Inc. is a Customer Service BPO specializing in Call Center Solutions and Customer Support Services. Feedback highlights their responsiveness and professionalism, with 100% positive reviews emphasizing seamless 24-hour patient care. Clients praise their exceptional adaptability and commendable communication skills, making Anserve Inc. a reliable choice for Customer Support Outsourcing needs.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Service Outsourcing for Healthcare Co
5.0 — Anserve Inc. supported the customer service of a healthcare company while transitioning to a new clinical office. The team provided external coverage after hours since the client didn't have Read more
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Industry Experience

Anserve Inc. demonstrates notable expertise in various sectors, particularly in Medical, Home Services, Real Estate, Financial Services, and Energy. Feedback across industries emphasizes their responsiveness, professionalism, and effective call management. Clients commend their seamless service, especially for after-hours support, which enhances patient care in medical settings. The overall sentiment reflects a high level of satisfaction, suggesting that potential clients in these industries can expect reliable and impactful service from Anserve Inc.
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Medical Healthcare Other Industry Real estate Financial services Consumer Products Energy & natural resources Home Services

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (4) $50,000 to $199,999 (2)

What Clients Have Said
Anserve Inc. is frequently praised for its cost-effectiveness and value for money. Clients have noted their services save money while maintaining high quality, with one stating, 'It has saved our office money on a monthly basis while receiving excellent service.' Another client highlighted that their pricing fit their budget. Overall, feedback indicates that clients perceive Anserve Inc. as a reliable partner that provides significant value relative to its cost.
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Call Masters BPO

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Back Office Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Call Masters BPO is a customer service and back-office operations provider, adept at managing customer inquiries across multiple channels, including emails and social media. The company has received overwhelmingly positive feedback, with no noted areas for improvement. Approximately 100% of agents received top evaluations for skills, demonstrating exceptional service and reliability. Clients appreciate their results-driven approach and excellent communication.

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Reviews mention Reliable
Call Masters BPO received high praise for their reliability in managing customer service and back-office operations. A client noted that the agents were responsive and consistently met deadlines, even during peak periods. Their ability to handle disputes timely and provide authentic concern was highlighted, with evaluations showing agents achieving 100% in performance metrics. Overall, clients expressed a strong sentiment of satisfaction, emphasizing that Call Masters BPO delivered dependable and results-driven service.

Back Office & Customer Services for Online Retail Company

5.0 Nov 8, 2022

They were responsive, and they were available whenever we needed to talk with a specific agent. During our busier months, they were still responding to all the emails and were able to manage communications and social operations on time. Call Masters BPO was very reliable, and we were very happy with the service they provided us with.
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Industry Experience

Call Masters BPO has received positive feedback primarily from clients in the Consumer Products and Retail industries. Clients praised their expertise in customer service, particularly in lead conversion and managing high volumes of inquiries effectively. The overall sentiment indicates strong reliability, exceptional communication, and the ability to drive results. Their impact on sales and customer satisfaction is notable, making them a suitable choice for businesses seeking robust customer support solutions.
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Consumer Products Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding Call Masters BPO's cost and value for money. One client noted a significant return on investment, stating they received exceptional service that exceeded expectations. Another client invested $10,000–$12,000 and reported high-quality work and positive customer feedback, leading to the decision to offer bonuses for continued performance. Overall, clients appreciate the reliability and results-driven approach, indicating strong value relative to the costs incurred.
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More responsive than most other service providers

Call Masters BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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ASL BPO

4.9 18 reviews

$1,000+

< $25 / hr

50 - 249

Dhaka, Bangladesh

Services provided

20% Customer Service Outsourcing

35% Back Office Outsourcing

25% Call Center Services +2

10% Search Engine Optimization

10% Social Media Marketing

Focus Areas

58% Phone Support Services

42% Chat Support Services

ASL BPO is a customer service outsourcing company offering comprehensive call center solutions and customer support services. Reviews highlight their professionalism, adaptability, and cost-effectiveness, with 100% of feedback noting improved customer satisfaction and operational efficiency. The company consistently achieves a 98% SLA compliance rate, demonstrating reliability and high standards in customer support outsourcing.

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1 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

ASL BPO has received overwhelmingly positive feedback for their Phone Support Services, with clients praising their professionalism, adaptability, and efficiency. Key strengths include a 20% increase in customer satisfaction and a 30% reduction in inquiry resolution time. 98% SLA compliance and effective project management further highlight their reliability. Clients appreciate their proactive communication and collaborative approach, although suggestions for improvement include enhanced reporting and the incorporation of innovative technologies. Overall, ASL BPO is regarded as a strong outsourcing partner.
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Average Project Cost Breakdown

$10,000 to $49,000 (4) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend ASL BPO for their cost-effectiveness and value for money. One CEO noted a monthly investment of $2,000 yielded quality leads and exceeded expectations, while a consulting company highlighted their pricing as a key factor in choosing ASL BPO, resulting in a 15% reduction in operational costs. Overall, clients appreciate the competitive pricing and the high-quality service received, reinforcing ASL BPO's reputation for delivering significant value relative to their costs.
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$1,040 For English Language Support @ $5 per hour / agent $1,456 English + French, Arabic, Chinese language $2,080 For IT Support Service Only in English Language

Customer Support Outsourcing Services
We provide customer support outsourcing services with English, French, Arabic and Chinese language support. For IT support service we provide specialized IT personnel who are qualified to handle IT support queries
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ACC

4.6 10 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Bristol, CT

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing

Focus Areas

57% Phone Support Services

43% Order Processing & Taking

ACC is a customer contact center company specializing in both inbound and outbound services, including customer service, technical support, and appointment setting. Reviews highlight their efficiency and quality of service, with approximately 70% noting quick response times and professionalism. While pricing is occasionally suggested as an area for improvement, 80% of reviews commend their reliable and effective services.

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Reviews mention Exceptional performance
Clients consistently highlight ACC's exceptional performance, particularly noting their rapid response times and outstanding customer service. One client emphasized the company's ability to save considerable time, estimating a reduction of 5 to 6 days per month, while also saving between $1,000 and $10,000 monthly. Overall, feedback reflects a high level of satisfaction, with clients describing ACC as a 'perfect company' with 'great customer care' and no suggested areas for improvement.

Customer Support for IT Services Company

4.5 Nov 2, 2017

The service provider's strengths are their speed and premium customer service. No improvements are needed because they're great, in my opinion.
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Industry Experience

ACC has demonstrated expertise across various industries, including Information Technology, Legal, Financial Services, Government, and Retail. Clients frequently commend their efficiency, reliability, and quality of service, noting significant time and cost savings. Overall sentiment is positive, particularly within IT and Legal sectors, where ACC's ability to enhance productivity and customer service is highlighted. Potential clients in these industries may find ACC to be a strong fit for their projects.
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Other industries Legal Financial services Retail Government Consumer Products Other Industry Information technology

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Average Project Cost Breakdown

$50,000 to $199,999 (4) Less than $10,000 (2) $10,000,000 + (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally express positive sentiments regarding the cost-effectiveness and value for money offered by the company. One client noted a savings of approximately $50,000 per month, while another highlighted an annual expenditure exceeding $10 million, reflecting confidence in the service's efficiency. However, some clients suggested improvements in pricing structures, indicating a desire for more competitive rates. Overall, the feedback underscores a strong appreciation for the quality of service relative to the costs incurred.
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Miami, Florida (1) Southaven, Mississippi (1) Farmington, Connecticut (1) Edison, New Jersey (1) Long Branch, New Jersey (1) Secaucus, New Jersey (1) New York City, New York (1) Henderson, Nevada (1) Boardman, Oregon (1)

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Helplama

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Walnut, CA

Services provided

75% Customer Service Outsourcing

25% Call Center Services

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Helplama specializes in Customer Support Outsourcing, providing a team of trained agents handling customer inquiries across various channels such as emails, live chat, phone, and social media. Reviews highlight their exceptional organizational skills, rapid response times, and consistent quality, leading to significant improvements in customer satisfaction metrics for clients. Their ability to retain skilled agents ensures continuity and expertise in managing customer care operations.

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1 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

Helplama has received overwhelmingly positive feedback in the Phone Support Services sector, with a notable CSAT improvement from 25 to 68 and first response time declining from 25 hours to under an hour. Clients appreciate the organized team structure, high agent retention, and effective communication, which significantly enhances customer satisfaction. Notably, 100% of reviewers highlight the company's responsiveness and proactive approach. Overall, Helplama's expertise in handling customer support channels is highly regarded, with no reported areas for improvement.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support BPO for Digital Consumer Products Co
5.0 — A digital consumer products company for customer service BPO. They source the client with customer support agents and train them to handle emails, live chat, phone, and social media inquiries. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed high satisfaction with Helplama's value for money, noting efficient service and effective project management. One CEO highlighted the significant improvement in response times and customer satisfaction rates after engaging Helplama, emphasizing their organized approach and dedicated account management. The long-term retention of agents was particularly praised, indicating a strong investment in quality. Overall, clients feel that Helplama delivers excellent service relative to its pricing, with no reported areas for improvement.
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Pac Biz Contact Center Outsourcing

4.7 3 reviews

$1,000+

< $25 / hr

50 - 249

Dumaguete, Philippines

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

Focus Areas

50% Phone Support Services

30% Chat Support Services

10% Email Support Services +1

10% Order Processing & Taking

Pac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.

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Reviews mention High-quality work
Clients consistently commend Pac Biz Contact Center Outsourcing for delivering high-quality work, emphasizing their effective communication and reliability. One client noted the company's 'stellar reputation for integrity' and praised the VA program for enhancing quality control and consistency. Another highlighted the seamless onboarding and the effectiveness of their Quality Assurance protocols, which ensure high standards. Overall, feedback reflects a strong satisfaction with Pac Biz's ability to meet and exceed client expectations.

Data Entry & Contact Support for Marketing Company

5.0 Feb 9, 2021

Their agents are also experienced (3+ years) so we didn't have to worry about quality or excessive training. They do call calibration with clients where a number of calls are scored by Pac Biz Quality Assurance (QA) Team, while clients also score the same calls. The scores are then compared and any disconnect is addressed so they can be on the same page on expectations. They are great, whenever we have issues with call performance they are adamant about fixing the issues quickly.
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Industry Experience

Pac Biz Contact Center Outsourcing has received positive feedback across various industries, including advertising & marketing, financial services, and media. Clients commend their reliable customer service, efficiency in handling inbound calls, and ability to enhance lead capture, particularly in marketing and healthcare. Their expertise in administrative support has also proven beneficial for small businesses. Overall sentiment indicates strong performance and adaptability, making them a suitable choice for clients in diverse sectors seeking quality customer support.
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Advertising & marketing Media Financial services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Pac Biz for providing cost-effective solutions that enhance customer service capabilities. One client noted significant savings of $2,000 per month and increased efficiency by outsourcing inbound calls, while another highlighted the company's competitive pricing and quality assurance processes. Overall, the sentiment reflects a strong value for money, with clients appreciating the balance of quality service and affordability in their offerings.
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Octopus Tech Solutions

4.9 5 reviews

$1,000+

< $25 / hr

50 - 249

Amritsar, India

Services provided

30% Customer Service Outsourcing

30% Call Center Services

20% Sales Outsourcing +2

10% Search Engine Optimization

10% Web Design

Focus Areas

28% Phone Support Services

36% Chat Support Services

36% Email Support Services

Octopus Tech Solutions is a dedicated call center service provider known for their telemarketing, lead generation, and inbound-outbound communication expertise. They maintain a strong focus on customer interaction, with 100% of reviews highlighting their responsiveness, dedication, and seamless communication. Clients praise their professionalism and effectiveness, noting a consistent track record of meeting project goals without identified areas for improvement.

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Reviews mention Unique expertise
Octopus Tech Solutions has received positive feedback regarding their unique expertise in customer communication. A client from ePayLater noted that their agents displayed a high level of expertise while handling calls related to a partnership with Uber. The client emphasized the effectiveness of the team, stating they responded quickly to inquiries and effectively managed challenges. Overall, the sentiment reflects satisfaction with Octopus Tech's specialized skills and their ability to deliver results.

Outbound Support Services for Payment Solution

5.0 May 3, 2019

The agents have displayed a high level of expertise while handling the calls. Their overall management has been excellent.
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Industry Experience

Octopus Tech Solutions has demonstrated expertise in several industries, including Real Estate, Business Services, E-commerce, and Logistics & Supply Chain. Clients commend their lead generation and telemarketing capabilities, highlighting their responsiveness, dedication, and effective communication. Overall, feedback across these sectors is highly positive, indicating that Octopus Tech Solutions is a reliable partner for businesses seeking customer engagement and lead generation services.
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Real estate Business services Agriculture Logistics & Supply Chain

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Octopus Tech Solutions is praised for its reasonable pricing and value for money across multiple client reviews. For instance, a client from Alpha Corp noted their 'reasonable prices' during the vendor selection process, while another from livesauda highlighted their 'reasonable payment structure.' Overall, clients express satisfaction with the cost-effectiveness of the services provided, often remarking on the significant results achieved without exceeding budget constraints.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.