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It's For You!

We provide a full range of Contact Centre solutions to organizations of all sizes.

From small businesses who need emergency after hours phone support, through to Fortune 500 enterprises who demand high touch, high volume, multi-channel Contact Centre, we are dedicated to developing a solution that you can be confident is made entirely for you.

  • Min project size
    $1,000+
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Calgary, Canada
  • Year founded
    Founded 2001

1 Locations

  • Calgary , Canada

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate Undisclosed
    Rating for cost 4.3 /5

    What Clients Have Said

    Line One Contact Centres Inc offers reasonable pricing for their services, with clients reporting costs of around $6,500 CAD monthly and over $300,000 total investments. One client noted a $15 million CAD engagement. Overall, they provide good value, maintaining high service levels and flexibility.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $200,000 - $999,999 based on 3 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Line One Contact Centres Inc Review Insights

    Overall Review Rating

    4.3
    • Quality 4.3
    • Schedule 4.7
    • Cost 4.3
    • Willing to Refer 4.7

    Top Mentions

    Review Highlights

    • Proactive Problem Solving

      Line One's proactive approach to problem-solving, including initiating new ideas like dealer live chat and net promoter score measurements, has been well received by clients.

    • Effective Integration with Client Systems

      Line One's ability to integrate with client systems, such as database scheduling systems and ServiceNow, has been highlighted as a key strength, facilitating smooth operations and effective service delivery.

    • Strong Project Management

      Line One Contact Centres Inc has been commended for their strong project management skills, including excellent organization and proactive adjustments to new technologies, which have helped maintain smooth operations.

    • High Level of Collaboration

      Clients have experienced a high level of collaboration with Line One, noting that the company listens well, addresses requests, and fosters a good mutual understanding.

    • High Accuracy and Low Error Rates

      Clients report that Line One consistently maintains low error rates, which is crucial for operations where accuracy is paramount, such as emergency call triaging and scheduling.

    Line One Contact Centres Inc Reviews

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    IT Help Desk Services for National Homebuilding Company

    • Call Center Services
    • $200,000 to $999,999
    • Jan. 2015 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They deliver great service and do everything for a reasonable price.”

    IT Director, National Homebuilding Company
    Anonymous
    • Real estate
    • Calgary, Alberta
    • 501-1,000 Employees
    • Phone Interview 
    • Verified

    A national housebuilding company hired Line One Contact Centres Inc for IT help desk services. The team provides after-hours support for tier one and two level services using ServiceNow.

    Call Center Services for Nonprofit Charity Org

    • Call Center Services
    • $200,000 to $999,999
    • Dec. 2017 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    “We integrated their services with our operations and it has been an excellent collaboration."

    Office Manager, Nonprofit
    Anonymous
    • Nonprofit
    • Toronto, Ontario
    • 201-500 Employees
    • Phone Interview 
    • Verified

    Line One Contact Centres Inc provides remote call center outsourcing for a community social service agency. Services include triage of incoming requests via a 24/7 emergency line and after-hours scheduling.

    Technical & Operational Support for Vehicle Manufacturer

    • Call Center Services
    • $10,000,000 +
    • Sep. 2016 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.5
    Cost
    3.0
    Willing to Refer
    4.0

    "Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

    Manager, Recreational Vehicle Manufacturer
    Anonymous
    • Consumer Products
    • Quebec, Quebec
    • 10,001+ Employees
    • Phone Interview 
    • Verified

    Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

    Locations (1)

    501 - 750

    Contact Line One Contact Centres Inc

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