Smiling Faces That Care

Our business is all about helping you manage, cover and attend to your business. As our name implies, we are committed to answering your phone calls 24/7 with care, compassion, efficiency, and professionalism.

Easy set-up. 24/7 Total coverage. No contracts.

Friendly to your bottom line. For just a fraction of the price you might pay to hire a 9-to-5 receptionist to cover your phones, you can outsource your answering service needs to our virtual receptionist team and allow us to cover your calls every day, all day, all year long, including nights, weekends, holidays and even times of disaster such as hurricanes or blizzards.

We are Feature Rich

As a premier U.S.-based live answering service, we provide a wide range of tools, features, and options that can be customized into a robust combination for you and your team. Our live 24/7 answering service provides you with the opportunity to forward your calls to our live operators who can support you in many ways. We are committed to making every phone call we receive a positive and productive one.

  • Appointment Setting
  • Call Recording
  • Bilingual Operators
  • Email Marketing
  • Follow Me 
 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1974
Show all +
Margate, FL
headquarters
  • 541 S State Road 7, Suite 7
    Margate, FL 33068
    United States
other locations
  • 1 AAA Dr, Suite 103
    Hamilton Township, NJ 08691
    United States
  • 14240 Interurban Ave S
    Tukwila, WA 98168
    United States
  • 2933 Sunset Ave
    Rocky Mount, NC 27804
    United States

Portfolio

Key clients: 

Our client base comprise of all sizes services providers in a variety of industries like medical, real estate, legal, property managment, construction, HVAC and electrical and many more. Call us today to learn more how we can help your business (800) 430-6511

Reviews

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Answering Services for Graphics Printing Company

“Their service has paid for itself many times over.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. 2018 - Ongoing
Project summary: 

Answering Service Care provides tele-receptionist services for a graphics printing company. Their work includes answering calls, following a script, and qualifying prospects.

The Reviewer
 
51-200 Employees
 
Culver City, California
Lana G.
Director of Client Services, Southern California Graphics
 
Verified
The Review
Feedback summary: 

Answering Service Care’s work has met the mark time and time again. The team has successfully qualified potential customers and always acts with tact and professionalism. Customers can expect a responsive service that takes out any guesswork.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of client services at a graphics printing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Answering Service Care?

We were missing calls and inbound leads, both after hours and during the day when things got busier.

SOLUTION

What was the scope of their involvement?

They provide us a live answering service. Once we set up our account, we put together a decision tree with some rules. Since then, we’ve made some updates, but we have all of our calls forwarded to Answering Service Care.

On their end, they answer the phone, so that our callers don’t have to leave voicemails. They have a live agent who follows our script to qualify customers. From there they’ll either transfer calls to a dedicated extension or send us an email and text message summary of the conversation. Finally, we have a portal where every call is recorded so we can see information about each call.

What is the team composition?

We work with Jessica (Director of Business Development) primarily. We’ve also had interaction with their tech support and billing teams.

How much have you invested with them?

We’ve spent around $7,000.

What is the status of this engagement?

We started working together in August 2018, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We look at any leads that came in and resulted in new business for us. Looking at those numbers, their service has paid for itself many times over.

How did Answering Service Care perform from a project management standpoint?

Early on, we had a lot of interactions with Jessica, and she was great. She always answered our questions in the same day, often within the hour. We’ve also been checking for call quality and accuracy, and it’s all been great. We’ve never had an issue with a caller who was unsatisfied, or a call wasn’t handled correctly. Overall, we’ve been very pleased. 

What did you find most impressive about them?

Their responsiveness really stands out.

Are there any areas they could improve?

Maybe they could do an annual review of our account, to help us identify more areas of improvement.

Do you have any advice for potential customers?

First, they need to figure out the call volume because that will drive the decision on which package to pick. Secondly, do your homework and create a decision tree. Finally, be sure to educate whoever on-staff is used to picking up phone calls directly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have recommended them several times.

Call Center Services for IT Tech & Consulting Company

"The friendliness of their staff stands out."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
Jan. 2015 - Ongoing
Project summary: 

Answering Service Care offers both general and client-specific call center answering services. 

The Reviewer
 
11-50 Employees
 
New York, New York
Alex Margovsky
CEO, IT Tech & Consulting Company
 
Verified
The Review
Feedback summary: 

The client remains exceptionally pleased with the vendor's services. In particular, Answering Service Care maintains an excellent response time along with personable communication. The way they've gotten to know external stakeholders has been a highlight.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CEO of Digital Transformation company serving healthcare, finance, and public sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Answering Service Care?

For general and client specific call center answering service

What were your goals for this project?

low response times.

SOLUTION

How did you select this vendor?

Spoke to peers.

Describe the project in detail.

We run client specific call center answering services through them.

What was the team composition?

End clients, consultants, and answering service.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

great sla and response time.

How effective was the workflow between your team and theirs?

They have maintained a very effective workflow.

What did you find most impressive about this company?

The friendliness of their staff stands out. They got to know our clients!

Are there any areas for improvement?

Nope

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer