Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years.
Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don't have to!
Answering Service Care offers competitive pricing, with clients reporting annual costs around $3,000 to $7,000. Many clients highlight good value for cost, emphasizing effective service and responsiveness. Overall, their pricing fits various budgets while delivering satisfactory service quality.
Clients value Answering Service Care's bilingual services, allowing them to cater to a wider customer base and provide 24/7 live agent support in both English and Spanish.
Affordable Pricing
Clients appreciate Answering Service Care's competitive pricing, which often fits their budgets and provides good value for the services rendered, making them a cost-effective choice.
Professional and Reliable Service
Numerous clients praised Answering Service Care for their professional, helpful, and thorough approach, ensuring a seamless connection with customers and suppliers. Their timely delivery and responsiveness to client needs are consistently noted.
Areas for App Improvement
Some clients pointed out the need for improvements in Answering Service Care's mobile app, noting delays in promised updates, which could enhance user experience.
Strong Communication Skills
Clients commend Answering Service Care for their strong communication skills, with staff being responsive, courteous, and well-trained to handle customer inquiries effectively.
Efficient Call Handling
Answering Service Care's ability to handle calls efficiently, including setting up auto attendants and maintaining detailed call records, is a major benefit for clients across various industries.
A medical office has hired Answering Service Care for call center services. They provide after-hours call answering services and forward them to medical providers in case the issue is urgent.
The new system was successfully implemented, and trained the client's staff on using it. Answering Service Care's team was responsive, timely, and communicative throughout the project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive of a healthcare company
Describe what your company does in a single sentence.
Multi-specialty medical office.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
After hours answering service for our medical office.
SOLUTION
How did you find Answering Service Care?
Online Search
Why did you select Answering Service Care over others?
Pricing fit our budget
Describe the scope of work in detail. Please include a summary of key deliverables.
We contracted with Answering Service Care to provide an answering service for our patients when the medical office is closed. They take calls in the evening and forward them to our medical providers if the issue is urgent.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Staff trained on the use of the new system.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team was responsive and timely.
What was your primary form of communication with Answering Service Care?
Virtual Meeting
Email or Messaging App
Are there any areas for improvement or something Answering Service Care could have done differently?
There's sometimes confusion on how to use the ap to retrieve messages.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.0
NPS
Call Center Services for Real Estate Company
Call Center Services
Confidential
Sep. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They responded to questions promptly and addressed issues as necessary."
Oct 2, 2023
Manager, His Land Investing LLC
Anonymous
Real estate
Bluffton, South Carolina
1-10 Employees
Online Review
Answering Service Care provides call center services for a real estate company. The team handles inbound calls from prospective clients, adhering to a structured script, and generates comprehensive reports.
Answering Service Care has gathered valuable information from potential customers, helping generate numerous leads for the client. The service provider is highly responsive to the client's queries and concerns. Their thorough reports are impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a manager of His Land Investing LLC
Describe what your company does in a single sentence.
Buys and sells real estate.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
Answer all incoming phone calls from potential customers
Weed out bad leads
SOLUTION
How did you find Answering Service Care?
Online Search
Referral
Why did you select Answering Service Care over others?
Pricing fits our budget
Good value for cost
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
Answer incoming phone calls from potential customers.
Follow a script and generate a detailed report emailed to me at the completion of each call.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Gathered information from potential customers and generated several leads for business.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They responded to questions promptly and addressed issues as necessary.
What was your primary form of communication with Answering Service Care?
Email or Messaging App
What did you find most impressive or unique about this company?
The detailed reports sent to me after each phone call.
Are there any areas for improvement or something Answering Service Care could have done differently?
no
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Land Investing Company
Call Center Services
$10,000 to $49,999
Mar. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''Have been great to work with.''
Oct 2, 2023
Owner, Land Investor Geeks
Kevin Kuhn
Real estate
Georgia
1-10 Employees
Online Review
A land investing company has hired Answering Service Care for call center services. They are answering the service calls of the client's company.
Answering Service Care's work has been a success. Answering Service Care's team has been delivering everything on time. The client also praises the team's customer service and smooth workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Land Investor Geeks
Describe what your company does in a single sentence.
Land Investing company
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
Call center
SOLUTION
How did you find Answering Service Care?
Online Search
Why did you select Answering Service Care over others?
High ratings
How many teammates from Answering Service Care were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
They are our answering service for our company.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Success
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes they delivered everything on time and have been great to work with.
What was your primary form of communication with Answering Service Care?
Email or Messaging App
What did you find most impressive or unique about this company?
Their customer service has been great and easy to work with.
Are there any areas for improvement or something Answering Service Care could have done differently?
none
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Painting & Flooring Company
Call Center Services
Less than $10,000
Mar. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''The customer service and plans offered were impressive.''
Oct 2, 2023
Office Manager, Value painting
Davina Chassefeyre
Verified
Other industries
Coconut Creek, Florida
11-50 Employees
Online Review
Verified
A painting and flooring company has hired Answering Service Care for call center services. They answer the client's calls and take messages, which they send via email.
Answering Service Care offered impressive customer service and plans. Answering Service Care used virtual meetings as their main communication method.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the office manager of Value painting
Describe what your company does in a single sentence.
Residential and Commercial painting and flooring.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
Answer calls
Take Messages
SOLUTION
How did you find Answering Service Care?
Online Search
Why did you select Answering Service Care over others?
Customer service I received
Describe the scope of work in detail. Please include a summary of key deliverables.
They answer our calls when we can not. They take messages and it gets sent by email.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The customer service and plans offered were impressive
Describe their project management. Did they deliver items on time? How did they respond to your needs?
n/a
What was your primary form of communication with Answering Service Care?
Virtual Meeting
Are there any areas for improvement or something Answering Service Care could have done differently?
Some of the agents answering the phones could have better energy. Meaning when I listen to the recorded calls you can hear that some people don't want to be on the other end answering calls.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Chiropractic Company
Back Office OutsourcingCall Center ServicesCustomer Service Outsourcing
Confidential
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They understood what I was looking for."
Oct 2, 2023
Doctor, Absolute Chiropractic
Corlin Alden Stein
Verified
Other industries
Saint John, Indiana
1-10 Employees
Online Review
Verified
A chiropractic company has hired Answering Service Care for call center services. The team is responsible for answering the client's phones, focusing on freeing up time and addressing scheduling issues.
Since working with Answering Service Care, the client's practice has grown by one-third. The team manages the project well through online channels and communicates using virtual meetings. Their understanding of the client's goals has contributed to the partnership's ongoing success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Doctor of Absolute Chiropractic
Describe what your company does in a single sentence.
chiropractic
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
eliminate receptionist
eliminate scheduling headache
freed up time
SOLUTION
How did you find Answering Service Care?
Online Search
Why did you select Answering Service Care over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from Answering Service Care were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
answer phone...schedule patients
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1/3 practice growth
Describe their project management. Did they deliver items on time? How did they respond to your needs?
all online
What was your primary form of communication with Answering Service Care?
Virtual Meeting
What did you find most impressive or unique about this company?
They understood what I was looking for
Are there any areas for improvement or something Answering Service Care could have done differently?
no not really
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Real Estate Brokerage Company
Call Center Services
$10,000 to $49,999
Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Their adaptability allowed for seamless integration."
Oct 2, 2023
Owner, Publix Realty Inc
Sunny Lamba
Real estate
Bloomingdale, Illinois
1-10 Employees
Online Review
A real estate brokerage company has hired Answering Service Care for call center services. The team handles incoming calls, provides customer support, and routes calls to appropriate departments.
Thanks to the efforts of Answering Service Care, the client has seen improvements in customer satisfaction, response times, and lead generation. The team has been responsive and proactive. The client has been impressed with Answering Service Care's dedication to quality customer service.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Publix Realty Inc
Describe what your company does in a single sentence.
Its a real estate brokerage company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
To get our clients always answered by someone and take their messages.
SOLUTION
How did you find Answering Service Care?
Referral
Why did you select Answering Service Care over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from Answering Service Care were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The purpose of this answering service is to handle incoming calls, provide customer support, answer frequently asked questions, and route calls to appropriate departments, ensuring a seamless and efficient communication experience for clients.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Improved Customer Satisfaction
Decrease in Missed Calls
Faster Response Times
Increased Lead Generation
Cost Savings
Enhanced Data Collection
Business Growth
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team was extremely responsive to our needs, maintaining an open line of communication throughout the project. They were proactive in identifying potential challenges and offering solutions before these issues could become roadblocks. Their adaptability allowed for seamless integration of the answering service into our existing real estate operations.
What was your primary form of communication with Answering Service Care?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The most impressive aspect of this company was their commitment to customer service excellence, a quality that perfectly aligned with our real estate business's own values.
Are there any areas for improvement or something Answering Service Care could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Construction Company
Call Center Services
Less than $10,000
Jan. 2021 - Jan. 2024
4.5
Quality
4.0
Schedule
4.0
Cost
4.5
Willing to Refer
4.0
"Their pricing is slightly lower than competitors."
Oct 2, 2023
Executive, Mastery Construction Inc dba HomeFocus Roofing
Anonymous
Verified
Other industries
Collierville, Tennessee
1-10 Employees
Online Review
Verified
Answering Service Care provides call center services for a construction company. The team is responsible for answering phone calls for the client.
The client is happy with Answering Service Care's work, whose success is measured based on call results and call handling metrics. The team delivers items on time, responds to the client's needs, and communicates through virtual meetings. Answering Service Care's pricing also stands out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Mastery Construction Inc dba HomeFocus Roofing
Describe what your company does in a single sentence.
Construction
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
Answer the phone.
SOLUTION
How did you find Answering Service Care?
Online Search
Why did you select Answering Service Care over others?
Pricing fit our budget
Good value for cost
How many teammates from Answering Service Care were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering service for my construction company.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Call results and call handling.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes
What was your primary form of communication with Answering Service Care?
Virtual Meeting
What did you find most impressive or unique about this company?
Their pricing is slightly lower than competitors.
Are there any areas for improvement or something Answering Service Care could have done differently?
Occasionally there are longer delays in answering inbound calls.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.0
NPS
Call Center Services for HVAC Contractor
Back Office OutsourcingCall Center Services
Less than $10,000
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're very impressive."
Oct 2, 2023
President, Expo heating and cooling inc
Jubran Twal
Other industries
Spring, Texas
1-10 Employees
Online Review
Answering Service Care provides call center services to an HVAC contractor. Their work includes answering customer calls and booking appointments.
Answering Service Care has successfully performed their job, as they've been seamlessly booking appointments on behalf of the client. The team delivers on time and is responsive to the client's needs. They communicate via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of Expo heating and cooling inc
Describe what your company does in a single sentence.
HVAC contractor
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
Answering calls
Book appointment
SOLUTION
How did you find Answering Service Care?
Online Search
Why did you select Answering Service Care over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from Answering Service Care were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answer client calls and book appointment
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
it was successful hiring to do appointment bookings for us
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes
What was your primary form of communication with Answering Service Care?
Virtual Meeting
What did you find most impressive or unique about this company?
They're very impressive
Are there any areas for improvement or something Answering Service Care could have done differently?
Nothing
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Video Production & Creative Company
Call Center Services
Confidential
Apr. - June 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were a US-based, family-owned business. They tailored their service to our needs and were pleasant to work with."
Jun 30, 2023
CEO, Fondu
Itai Joseph
Verified
Media
Edison, New Jersey
1-10 Employees
Online Review
Verified
Answering Service Care provided call center services for a video production and creative services company. The team was responsible for addressing new client inquiries.
The client was highly satisfied with Answering Service Care's work and performance. The team was prudent, timely, and communicative. They kept in touch through virtual meetings and stood out for their excellent service. Overall, the client felt there was nothing to improve.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Fondu
Describe what your company does in a single sentence.
Video production & creative services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
Help us address new client inquiries
SOLUTION
How did you find Answering Service Care?
Referral
Why did you select Answering Service Care over others?
Great culture fit
Good value for cost
Company values aligned
How many teammates from Answering Service Care were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering Service Care crushed it!
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
ASC is soooo good!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Super prudent & on-time
What was your primary form of communication with Answering Service Care?
Virtual Meeting
What did you find most impressive or unique about this company?
They were a US-based, family-owned business. They tailored their service to our needs and were pleasant to work with.
Are there any areas for improvement or something Answering Service Care could have done differently?
Not that I can think of
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Commercial Real Estate Dev Firm
Call Center ServicesCommercial Property Management
Confidential
Nov. 1994 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're impressed by their great technical skills and reliability."
Jun 20, 2023
Executive, 777 Properties Inc
Anonymous
Verified
Real estate
Margate, Florida
1-10 Employees
Online Review
Verified
Answering Service Care provides ongoing call center services for a real estate development company. The team has set up an auto attendant and takes calls from existing tenants and for office leasing.
Thanks to Answering Service Care, the client has never received a complaint from customers; the service has become an important part of the client's marketing efforts. The team is timely and communicative through in-person meetings. Overall, customers can expect an affordable, great service.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an Executive at 777 Properties Inc
Describe what your company does in a single sentence.
Commercial Real Estate Development
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Answering Service Care to accomplish?
Take prospect calls for office leasing
Take calls from existing tenants
Take all other calls
SOLUTION
How did you find Answering Service Care?
Other
Why did you select Answering Service Care over others?
Close to my geographic location
Referred to me
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
They set up an auto attendant. Push 1 for leasing, push 2 if you are an existing tenant. Push 3 for all other calls. It has been more than twenty years and it has worked flawlessly.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Never received a single complaint. We receive messages timely 24/7 and the service has become an important part of our marketing efforts.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
On time and reasonably priced
What was your primary form of communication with Answering Service Care?
In-Person Meeting
What did you find most impressive or unique about this company?
We're impressed by their great technical skills and reliability
Are there any areas for improvement or something Answering Service Care could have done differently?
Not that I’m aware of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 11-20 of
20 Reviews
Answering Service Pricing
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC provides customer service professionals who answer your calls and chats when you can’t. We get it, so you don't have to!
Small
Includes 0 minutes
$1.55 Per Add’l Min
$35
/month
24/7
Call Transfers
Appointment Scheduling
SMS Relays
ASC Mobile App
Medium
Includes 100 minutes
$1.52 Per Add’l Min
$169
/month
24/7
Call Transfers
Appointment Scheduling
SMS Relays
ASC Mobile App
Large
Includes 500 minutes
$1.43 Per Add’l Min
$289
/month
24/7
Call Transfers
Appointment Scheduling
SMS Relays
ASC Mobile App
Features
Small
$35
/mo
Medium
$169
/mo
Large
$289
/mo
24/7
Call Transfers
Appointment Scheduling
SMS Relays
ASC Mobile App
Secure Notifications
Bilingual Operators
Custom Hold Music
Personalized Greetings
Local Number
Disaster Recovery
Online Client Portal
Usage Report
–
Dedicated Account Manager
Find Me, Follow Me Number
–
Spam Blocker
Additional
Additional
Additional
Call Recording
Additional
Additional
Additional
Payment IVR
Additional
Additional
Additional
5000+ Integrations
Additional
Additional
Additional
Small
$35
/mo
24/7
Call Transfers
Appointment Scheduling
SMS Relays
ASC Mobile App
Secure Notifications
Bilingual Operators
Custom Hold Music
Personalized Greetings
Local Number
Disaster Recovery
Online Client Portal
Usage Report
Dedicated Account Manager
Find Me, Follow Me Number
–
Spam Blocker
Additional
Call Recording
Additional
Payment IVR
Additional
5000+ Integrations
Additional
Medium
$169
/mo
24/7
Call Transfers
Appointment Scheduling
SMS Relays
ASC Mobile App
Secure Notifications
Bilingual Operators
Custom Hold Music
Personalized Greetings
Local Number
Disaster Recovery
Online Client Portal
Usage Report
Dedicated Account Manager
Find Me, Follow Me Number
Spam Blocker
Additional
Call Recording
Additional
Payment IVR
Additional
5000+ Integrations
Additional
Large
$289
/mo
24/7
Call Transfers
Appointment Scheduling
SMS Relays
ASC Mobile App
Secure Notifications
Bilingual Operators
Custom Hold Music
Personalized Greetings
Local Number
Disaster Recovery
Online Client Portal
Usage Report
–
Dedicated Account Manager
Find Me, Follow Me Number
Spam Blocker
Additional
Call Recording
Additional
Payment IVR
Additional
5000+ Integrations
Additional
Locations (1)
441 S State Road 7, Suite 2Margate, FL,
United States33068
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