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🏅Best Customer Service Outsourcing in 2024

HelpSquad is a leading customer service outsourcing company with a focus on providing superior quality support across various communication channels such as voice, SMS, email, chat, and social media. Ranked top Customer Service Outsourcing company for 2024 by The CX Lead.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Hatboro, PA
  • Year founded
    Founded 2015
  • Languages
  • Timezones

3 Languages that we service

  • English
  • Spanish
  • Filipino

1 Timezone that we service

EST
Eastern Standard Time (EST)

1 Locations

  • Hatboro , PA
No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 5 /5

    What Clients Have Said

    HelpSquad is praised for its competitive pricing and value for cost, with projects ranging from $10,000 to $25,000. Clients appreciate the service's affordability, responsiveness, and effectiveness in lead generation, with measurable improvements in conversion rates and customer engagement.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 7 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    HelpSquad Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Strong Customer Service Skills

      Multiple clients praised HelpSquad for their excellent customer service, noting their responsiveness, professionalism, and ability to handle customer inquiries effectively, which contributed to improved customer satisfaction.

    • High Satisfaction with Account Management

      Clients consistently praised HelpSquad's account managers for being attentive, responsive, and insightful, contributing to a smooth and effective service experience.

    • Effective Lead Generation

      HelpSquad consistently helped clients increase their lead volumes, with one client reporting a 25% increase in monthly leads and another noting a 10% weekly increase. This demonstrates their strong ability in lead generation and customer engagement.

    • Enhanced Customer Experience

      HelpSquad's implementation of live chat and other customer service solutions significantly improved the customer experience, reducing cart abandonment rates and facilitating better communication.

    • Responsive and Adaptable Team

      HelpSquad was frequently commended for their adaptability and willingness to implement changes quickly, which allowed them to meet client needs effectively and enhance service delivery.

    HelpSquad Reviews

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    All Filters

    Virtual Agent Dev for Omnichannel Support Solutions Co

    • AI Development Call Center Services
    • $10,000 to $49,999
    • Oct. 2022 - Oct. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I had such a good experience working with them."

    Manager of Customer Success, LiveHelpNow LLC
    Jared Brown
    • Business services
    • Hatboro, Pennsylvania
    • 11-50 Employees
    • Phone Interview 
    • Verified

    An omnichannel support solutions company hired HelpSquad for virtual assistant development. Based on the client's needs, the team created a virtual assistant to attend phone calls, emails, and live chats.

    Conversion Optimization for Digital Marketing Agency

    • Conversion Optimization Demand Generation Marketing Public Relations
    • Less than $10,000
    • May 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I don't have any complaints at all."

    CEO, ReVerb
    David Roberts
    • Advertising & marketing
    • Rochester, Minnesota
    • 11-50 Employees
    • Online Review 
    • Verified

    A digital marketing agency hired HelpSquad to increase leads and communicate with customers. The team manages the client's live chat on their website 24/7.

    Customer Service Outsourcing for Medical Company

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay."

    Director, Restore
    Sean Woods
    • Medical
    • Oak Brook, Illinois
    • 51-200 Employees
    • Online Review 
    • Verified

    HelpSquad has been hired by a medical company to manage their customer service. The team is tasked with responding to chat inquiries, speaking to leads, creating records, and answering any customer questions.

    Live Chat Support Services for Consumer Products Company

    • Customer Service Outsourcing
    • Confidential
    • Dec. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their responsiveness is impressive."

    Director of Marketing, Mason Bottle
    Kirstyn Velez
    • Consumer Products
    • Lexington, Kentucky
    • 1-10 Employees
    • Online Review 
    • Verified

    HelpSquad provides live chat support services for a consumer products company. The team provides round-the-clock customer service through the client's website and addressed concerns professionally. 

    Customer Service & Sales Support for Survey Kiosk Company

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • $200,000 to $999,999
    • June 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "HelpSquad gave us the freedom to focus on more important tasks."

    Manager of Sales, Big Month Survey
    Zack Derin
    • Manufacturing
    • Quakertown, Pennsylvania
    • 51-200 Employees
    • Online Review 
    • Verified

    HelpSquad provides 24/7 customer service to a survey kiosk manufacturer's enterprise-level customers via phone, email, and chat. The team also manages sales executives' calendars and procures prospect lists.

    API Integration for Life Science Community

    • API Development Customer Service Outsourcing Web Development
    • Less than $10,000
    • Sep. 2018 - Mar. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team has been responsive and helpful."

    Department Director, Azzur Group
    Anonymous
    • Pharmaceuticals
    • Hatboro, Pennsylvania
    • 501-1,000 Employees
    • Online Review 
    • Verified

    A life science community has hired HelpSquad for API integration. The team is helping the client integrate HelpSquad live chat into the client's websites.

    Call Center Services for Software Company

    • Call Center Services Customer Service Outsourcing Sales Outsourcing
    • Confidential
    • Mar. 2022 - Feb. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They listened to our specific needs and tailored a solution that fit us."

    Managing Partner, InsaneLab
    Magnus Sepp
    • Software
    • Hatboro, Pennsylvania
    • 11-50 Employees
    • Online Review 
    • Verified

    HelpSquad, LLC provided call center services for a software company. Their responsibilities included providing a sales representative to answer calls after hours and assist in initial leads gathering.

    Call Center Services for Moving & Storage Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are very responsive."

    Owner, New Horizon Movers
    Andreas Makris
    • Supply Chain, Logistics, and Transport
    • Souderton, Pennsylvania
    • 1-10 Employees
    • Online Review 
    • Verified

    HelpSquad, LLC provides call center services for a moving and storage company. HelpSquad, LLC's sales representative team assists the client with cold calling and managing warm leads.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    9
    Overall Review Rating
    5
    Source
    Clutch
    Last Updated
    November 18, 2024
    Business Entity
    Business Entity Name HelpSquad, LLC
    Source Pennsylvania Department of State
    Jurisdiction of Formation Pennsylvania
    Date of Formation February 24, 2015
    Status Active
    Last Updated February 11, 2025
    ID 4333901
    Credit Report Results
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated February 11, 2025
    Learn More About The Clutch Verification Process

    Locations (1)

    10 - 15

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