HelpSquad is a leading customer service outsourcing company with a focus on providing superior quality support across various communication channels such as voice, SMS, email, chat, and social media. Ranked top Customer Service Outsourcing company for 2024 by The CX Lead.
Our services cater to a wide range of clients, from startups to Fortune 500 companies, including renowned brands like Mason Bottle, National University, and Slinger Bag. With a team of expert agents and cutting-edge technology, we ensure that our clients receive top-notch customer service that exceeds their expectations.
In addition to our customer service outsourcing expertise, HelpSquad also offers virtual assistant services. Our highly skilled VAs are equipped to handle a diverse range of tasks, from managing customer service inquiries and appointments to supporting ticket management and live chat answering. Whether our clients require assistance on a daily basis or for specific projects, our virtual assistants are trained to provide a seamless and efficient experience, allowing businesses to focus on their core operations while we handle the rest.
Furthermore, HelpSquad provides comprehensive BPO call center services, both inbound and outbound. With our professional agents and state-of-the-art call center infrastructure, we deliver exceptional support to our clients. Whether it is handling customer inquiries and complaints or making outbound sales calls, we have the expertise and resources to manage high call volumes while maintaining the highest level of professionalism.
HelpSquad is praised for its competitive pricing and value for cost, with projects ranging from $10,000 to $25,000. Clients appreciate the service's affordability, responsiveness, and effectiveness in lead generation, with measurable improvements in conversion rates and customer engagement.
HelpSquad's services led to significant conversion rate improvements for clients, with one company experiencing a 25% increase in conversion rates. This indicates their effectiveness in enhancing client sales processes.
Enhanced Customer Experience
HelpSquad's implementation of live chat and other customer service solutions significantly improved the customer experience, reducing cart abandonment rates and facilitating better communication.
No Major Areas for Improvement
Most clients did not report any significant areas for improvement, indicating a high level of satisfaction with HelpSquad's services. The few suggestions mainly emphasized the importance of clear communication of needs.
Alignment with Client Values
Many clients chose HelpSquad because their company values aligned well with those of the clients, suggesting a strong cultural fit that facilitated productive partnerships.
Positive Impact on Business Operations
HelpSquad's involvement allowed clients to focus on core business activities, leading to faster product growth and increased revenue. Their services were seen as a valuable asset to business operations.
Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry
Featured Review
Call Center ServicesCustomer Service OutsourcingSales Outsourcing
$10,000 to $49,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're impressed with their attention to detail. They've also never done the same mistake twice."
Feb 12, 2024
Executive, Imagine Advanced Dental Arts
Anonymous
Healthcare
Lawrenceville, New Jersey
11-50 Employees
Online Review
Verified
HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data entry.
The client is not satisfied with the results of the engagement thus far. This review includes the vendor's response.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the executive of Imagine Advanced Dental Arts
Describe what your company does in a single sentence.
Imagine Advanced Dental Arts provides boutique cosmetic and surgical dentistry at our Lawrenceville, New Jersey location.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HelpSquad, LLC to accomplish?
Appointment scheduling
Billing
Data entry
SOLUTION
How did you find HelpSquad, LLC?
Referral
Why did you select HelpSquad, LLC over others?
Close to my geographic location
Pricing fit our budget
Good value for cost
How many teammates from HelpSquad, LLC were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We have 3 VAs with HelpSquad. The goal was to alleviate internal staff workload which included front desk functions such as inbound/outbound calls, patient appointments and billing as well as data entry. HelpSquad helped us achieve out goals and more. I highly recommend their virtual assistant services for all struggling businesses. Not only our patients happier as we provide around the clock professional support but as a business owner I am also happy due to how inexpensive the service is. The quality is also outstanding.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Dentrix 90 day + aging report showed hundreds of thousands of dollars not collected. This was addressed within 60 days. Patients to be able to reach us to schedule, move or cancel appointments any hour of the day. This was accomplished within 2 weeks. Insurance administrative tasks as well as patient billing was addressed and optimized within 2 months.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very responsive. Always available. Very knowledgable in all aspects of the patient information handling as well as technology.
What was your primary form of communication with HelpSquad, LLC?
Virtual Meeting
What did you find most impressive or unique about this company?
We're impressed with their attention to detail. They've also never done the same mistake twice.
Are there any areas for improvement or something HelpSquad, LLC could have done differently?
Nothing so far
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Agent Dev for Omnichannel Support Solutions Co
AI DevelopmentCall Center Services
$10,000 to $49,999
Oct. 2022 - Oct. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I had such a good experience working with them."
Feb 22, 2024
Manager of Customer Success, LiveHelpNow LLC
Jared Brown
Business services
Hatboro, Pennsylvania
11-50 Employees
Phone Interview
Verified
An omnichannel support solutions company hired HelpSquad for virtual assistant development. Based on the client's needs, the team created a virtual assistant to attend phone calls, emails, and live chats.
HelpSquad's delivered product helped the client save company time and handle more tasks within a day. HelpSquad's team was timely and stayed on budget through a communicative process. The client also praised the team's ability to understand their needs.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the manager of customer success of LiveHelpNow LLC, an omnichannel support solutions company.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with HelpSquad?
We needed help creating a virtual agent to handle live chat, email, and phone call requests to alleviate the workload from our frontline customer interaction and save us time.
SOLUTION
What was the scope of their involvement?
HelpSquad helped us develop a virtual assistant. We told them our requirements and how we wanted the agent to feel like an extra hand for us, and after training HelpSquad’s team, they started building the product.
In terms of features, the virtual assistant was programmed to attend phone calls, emails, and live chats.
What was the team composition?
I mainly worked with one member of HelpSquad’s team.
How did you come to work with HelpSquad?
Someone referred HelpSquad to us.
How much have you invested with them?
We invested $10,000–$25,000 with them.
What is the status of this engagement?
We worked together from October 2022–October 2023.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
HelpSquad delivered exactly what we needed and helped us save time, so I gave them a five out of five. The product enabled us to handle phone calls, emails, and chats during back-to-back meetings, which helped us accomplish more tasks within a day. Overall, HelpSquad's product made things a lot smoother.
How did HelpSquad perform from a project management standpoint?
Everything was satisfactory with HelpSquad's project management in terms of delivering on time and within budget.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I want to congratulate the whole team because everyone seemed to know what they were doing.
What did you find most impressive about them?
HelpSquad's ability to perfectly understand our needs was their strongest point.
Are there any areas they could improve?
I didn't think there was anything they could improve on because I had such a good experience working with them.
Do you have any advice for potential customers?
Be very clear with your needs so they can provide exactly what you want.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Conversion Optimization for Digital Marketing Agency
A digital marketing agency hired HelpSquad to increase leads and communicate with customers. The team manages the client's live chat on their website 24/7.
Thanks to HelpSquad's efforts, the client has seen a 10% increase in weekly leads. The team is in constant contact with the client via email and is always available for a call. Overall, their customer service is excellent for both the client and their customers.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of ReVerb
Describe what your company does in a single sentence.
ReVerb is a digitial marketing agency, providing marketing content, SEO services and more
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HelpSquad to accomplish?
Capture more leads
Engage with customers
SOLUTION
How did you find HelpSquad?
Online Search
Why did you select HelpSquad over others?
High ratings
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from HelpSquad were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We hired Helpsquard to manage live chat on our website 24/7, secure leads and be available to your customers and prospects 24/7. Since the start of the project you were able to secure 10 more leads per week.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We actuall increased our leads by 10 per week. Looking to see how many more we can get
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were in constant contact via email, and if I ever had a question I could get on a call with their team
What was your primary form of communication with HelpSquad?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Really the customer service was excellent, both in terms of for me and our clients
Are there any areas for improvement or something HelpSquad could have done differently?
I don't have any complaints at all
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Medical Company
Call Center ServicesCustomer Service Outsourcing
$10,000 to $49,999
Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay."
Aug 1, 2024
Director, Restore
Sean Woods
Medical
Oak Brook, Illinois
51-200 Employees
Online Review
Verified
HelpSquad has been hired by a medical company to manage their customer service. The team is tasked with responding to chat inquiries, speaking to leads, creating records, and answering any customer questions.
HelpSquad has successfully helped the client handle their chats in a timely and professional manner, meeting the client's expectations. The team is easy to work with, promptly implements the client's change requests, and maintains communication through virtual meetings, email, and messaging apps.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Restore
Describe what your company does in a single sentence.
Medical
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HelpSquad to accomplish?
Handling website chats
Customer Service
SOLUTION
How did you find HelpSquad?
Online Search
Why did you select HelpSquad over others?
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Responding to chat inquiries.
Speaking to leads.
Creating records for us.
Answering any questions the chatter may have.
Setting the lead up for us.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Helpsquad handles all of our chats in a timely and professional manner.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
HelpSquad is very timely and great to work with. I highly recommend them.
What was your primary form of communication with HelpSquad?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.
Are there any areas for improvement or something HelpSquad could have done differently?
Not that I can think of right off hand.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Live Chat Support Services for Consumer Products Company
Customer Service Outsourcing
Confidential
Dec. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their responsiveness is impressive."
Jul 30, 2024
Director of Marketing, Mason Bottle
Kirstyn Velez
Consumer Products
Lexington, Kentucky
1-10 Employees
Online Review
Verified
HelpSquad provides live chat support services for a consumer products company. The team provides round-the-clock customer service through the client's website and addressed concerns professionally.
Within the first quarter of working with HelpSquad, the client has reduced their cart abandonment rate by 15%. Additionally, they've increased their conversion rate by almost 25%. The team's customer-centric approach and responsiveness have resulted in positive partnership with the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Marketing of Mason Bottle
Describe what your company does in a single sentence.
Mason Bottle was created to give parents and caregivers non-toxic, eco-friendly glass baby bottle and feeding options without sacrificing versatility and ease of use.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HelpSquad to accomplish?
Customer Centricity
SOLUTION
How did you find HelpSquad?
Referral
Why did you select HelpSquad over others?
Pricing fit our budget
Good value for cost
Referred to me
Company values aligned
How many teammates from HelpSquad were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
HelpSquad was hired to provide 24/7 customer service via livechat on our website to our customers.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our conversion rate improved nearly 25% and our Abandoned Cart rate decreased 15% within the first quarter of implementing HelpSquad's LiveChat.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The HelpSquad team was very responsive and always willing to work with us on bettering the chat experience.
What was your primary form of communication with HelpSquad?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their responsiveness is impressive.
Are there any areas for improvement or something HelpSquad could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service & Sales Support for Survey Kiosk Company
Back Office OutsourcingCall Center ServicesCustomer Service Outsourcing
$200,000 to $999,999
June 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"HelpSquad gave us the freedom to focus on more important tasks."
Mar 1, 2024
Manager of Sales, Big Month Survey
Zack Derin
Manufacturing
Quakertown, Pennsylvania
51-200 Employees
Online Review
Verified
HelpSquad provides 24/7 customer service to a survey kiosk manufacturer's enterprise-level customers via phone, email, and chat. The team also manages sales executives' calendars and procures prospect lists.
Thanks to HelpSquad's efforts, the client has achieved faster product growth and increased revenue because they can focus on product development and strategy. HelpSquad's account manager is attentive, responsive, and insightful. The team's unique email and dashboard reporting has also stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of sales of Big Month Survey
Describe what your company does in a single sentence.
BigMouthSurvey manufactures survey kiosks for instant feedback.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HelpSquad to accomplish?
Provide around the clock support to our customers
Setup sales meetings
Procure prospect lists
SOLUTION
How did you find HelpSquad?
Online Search
Why did you select HelpSquad over others?
Pricing fit our budget
Great culture fit
How many teammates from HelpSquad were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
HelpSquad was hired to provide 24/7 customer service to our enterprise level customers contacting us via phone, email and chat. We also hired several HelpSquad VAsand tasked them with calendar management of our sales executives as well as procurement of prospect lists
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
HelpSquad gave us the freedom to focus on more important tasks. Such as product development and strategy. Not only we achieved faster product growth but also increased revenue and near 0 customer churn.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have one account manager assigned who we love. His name is Chad. Chad has been attentive, responsive and insightful throughout the relationship.
What was your primary form of communication with HelpSquad?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The reporting was very unique. Delivered via email or via and online dashboard. Very easy to follow and understand all activity. Appointments scheduled, deals created, calls received and placed, etc.
Are there any areas for improvement or something HelpSquad could have done differently?
I love the company, can’t say I have any
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
API Integration for Life Science Community
API DevelopmentCustomer Service OutsourcingWeb Development
Less than $10,000
Sep. 2018 - Mar. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team has been responsive and helpful."
Feb 29, 2024
Department Director, Azzur Group
Anonymous
Pharmaceuticals
Hatboro, Pennsylvania
501-1,000 Employees
Online Review
Verified
A life science community has hired HelpSquad for API integration. The team is helping the client integrate HelpSquad live chat into the client's websites.
HelpSquad's work has helped the client bring in new leads and enhance their customer service. The team has met every deadline and is responsive and helpful via email. The client also praises the team's account management.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a department director a Azzur Group
Describe what your company does in a single sentence.
From Discovery to Delivery, Azzur Group provides the life science community with full lifecycle solutions for all their GxP needs.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HelpSquad to accomplish?
Integration of live chat on our website
SOLUTION
How did you find HelpSquad?
Referral
Why did you select HelpSquad over others?
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
We implemented HelpSquad in 2018 as a live chat feature on Azzur.com and Azzurlabs.com. We have been using the service consistently since that time.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
On top of bringing in a number of new leads, the live chat function allows our customers to reach out quickly to request information, as well as updates on projects.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
All deadlines were met during implementation. Since then, the team has been responsive and helpful.
What was your primary form of communication with HelpSquad?
Email or Messaging App
What did you find most impressive or unique about this company?
Out account manager is incredibly helpful and responsive, and we've never had any issues with the system itself.
Are there any areas for improvement or something HelpSquad could have done differently?
Not up to this point.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Software Company
Call Center ServicesCustomer Service OutsourcingSales Outsourcing
Confidential
Mar. 2022 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They listened to our specific needs and tailored a solution that fit us."
Feb 14, 2024
Managing Partner, InsaneLab
Magnus Sepp
Software
Hatboro, Pennsylvania
11-50 Employees
Online Review
Verified
HelpSquad, LLC provided call center services for a software company. Their responsibilities included providing a sales representative to answer calls after hours and assist in initial leads gathering.
Thanks to HelpSquad, LLC, the client enjoyed a 25% increase in their monthly lead volume. Demonstrating a high level of attention to detail and the client's needs, they delivered on time and addressed issues quickly. Their ability to tailor a solution that aligned with the client's needs stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Managing Partner of InsaneLab
Describe what your company does in a single sentence.
WE DEVELOP ENTERPRISE SYSTEMS THAT DRIVE (revenue, engagement, reviews, likes) AND INSPIRE (engagement employees, change).
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HelpSquad, LLC to accomplish?
Initial lead source
Answer calls during after hours
SOLUTION
How did you find HelpSquad, LLC?
Referral
Why did you select HelpSquad, LLC over others?
High ratings
Good value for cost
Referred to me
How many teammates from HelpSquad, LLC were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Needed professional sales representative that could assist in initial leads gathering.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased monthly leads by 25%
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Attentiveness and timeliness was on point.
What was your primary form of communication with HelpSquad, LLC?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They listened to our specific needs and tailored a solution that fit us.
Are there any areas for improvement or something HelpSquad, LLC could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Moving & Storage Company
Call Center Services
Less than $10,000
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very responsive."
Feb 13, 2024
Owner, New Horizon Movers
Andreas Makris
Supply Chain, Logistics, and Transport
Souderton, Pennsylvania
1-10 Employees
Online Review
Verified
HelpSquad, LLC provides call center services for a moving and storage company. HelpSquad, LLC's sales representative team assists the client with cold calling and managing warm leads.
Thanks to HelpSquad, LLC, the client has achieved a 35% closing conversion rate to bookings. HelpSquad, LLC has demonstrated exceptional project management and timely communication throughout the engagement. Their responsiveness was a key element of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of New Horizon Movers
Describe what your company does in a single sentence.
We are a moving and storage company that serves the Tri State Area
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HelpSquad, LLC to accomplish?
Book more jobs
Answer calls during and after business hours
Free up my time
SOLUTION
How did you find HelpSquad, LLC?
Online Search
Why did you select HelpSquad, LLC over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from HelpSquad, LLC were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Needed professional sales representative that could assist in cold calling and warm leads
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The conversation rate of closing to bookings were over 35%
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, communication andproject management was done in a timely fashion
What was your primary form of communication with HelpSquad, LLC?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are very responsive.
Are there any areas for improvement or something HelpSquad, LLC could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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