We SpeaK Your Language
Open Access BPO is an outsourcing company that capitalizes on its multilingual expertise to create gapless multichannel customer experiences, bringing brands all over the world closer to their target markets.
Born as a digital company, Open Access BPO works with tech-powered firms with diverse markets in many parts of the world. With 35 languages, 4 locations, and multichannel capability, we deliver a customer experience without language and cultural gaps, helping businesses forge meaningful relationships with their clientele.
1980 Festival Plaza Dr Suite 300Las Vegas, NV 89135United States
12/F 102 Songlong Road, Xinyi District,Taipei 110Taiwan
8/F 6780 Ayala Avenue,Makati 1229Philippines
G/F Filandia IT Center, Quirino Avenue corner Jacinto Extension,Davao City, DSU 8000Philippines
96 Lu Jiang Dao, Unit 1705, Building A, Siming District,Xiamen Shi 361000China
Technology and Software Travel and Hospitality Telecommunications Retail / eCommerce Business Services Online Services Financial Technology Entertainment Healthcare
"They are excellent."
"They are excellent."
Aug 11, 2017
Why does your firm need back office services? Did you use to handle these needs in-house?
We used to clear some of our back office needs from a broker dealer. Now, we have our own broker dealer and have separated the other functions.
What types of work can your internal staff avoid by utilizing a back office service?
Our few staff members avoid data entry and reconciliation work.
What challenge were you trying to address with the service provider?
Our objective was to have precise processes with data security, and a seamless effect on our business.
What was the scope of the service provider's involvement?
They provide data entry and client report compilation services, including data manipulation and reporting.
Could you describe the service provider's pricing structure and how they billed you?
We pay a monthly fee with the possibility for one-time add-on projects or upgrades.
How did you come to work with this service provider?
My colleague got a referral.
How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.
They are excellent.
How much time and money does this service provider save you each month?
It's hard to quantify beyond piece of mind, but, with the old clearing house, we were not the focus. I would say hour and hours, and thousands of dollars.
What takeaways and measures of success can you share about working with this service provider?
They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible, which is a pro and also a con.
What are the service provider's strengths?
They know how to be well-prepared.
What areas can the service provider improve?
They could provide proactive customer service, not just during the sale.
How long has your company been working with this service provider?
It has been 6 months since we began working with them.
How much money do you spend annually with this service provider?
The yearly cost ranges from $10,000 to $49,999.