We SpeaK Your Language

Open Access BPO is an outsourcing company that capitalizes on its multilingual expertise to create gapless multichannel customer experiences, bringing brands all over the world closer to their target markets.

Born as a digital company, Open Access BPO works with tech-powered firms with diverse markets in many parts of the world. With 35 languages, 4 locations, and multichannel capability, we deliver a customer experience without language and cultural gaps, helping businesses forge meaningful relationships with their clientele.

 
$1,000+
 
< $25 / hr
 
1,000 - 9,999
 Founded
2006
Show all +
Makati City, Philippines
headquarters
  • 6780 Ayala Ave., 12th Floor
    Makati City 1226
    Philippines
other locations
  • G/F Filandia IT Center Quirino Ave. Cor. Jacinto Ext.
    Davao City 8000
    Philippines
  • 1980 Festival Plaza Dr., Suite 309
    Las Vegas, NV 89135
    United States
  • 102 Song Long Road 12th Flr.
    Taipei
    Taiwan

Portfolio

Key clients: 

Travel

Technology

Mobile Apps

Startups

Reviews

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Data Entry & Reporting Services for Financial Company

"They are excellent."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Mar. 2017 - Ongoing
The Reviewer
 
11-50 Employees
 
Los Angeles, California
Business Development Executive, Financial Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We used to clear some of our back office needs from a broker dealer. Now, we have our own broker dealer and have separated the other functions.

What types of work can your internal staff avoid by utilizing a back office service?

Our few staff members avoid data entry and reconciliation work.

What challenge were you trying to address with the service provider?

Our objective was to have precise processes with data security, and a seamless effect on our business.

SOLUTION

What was the scope of the service provider's involvement?

They provide data entry and client report compilation services, including data manipulation and reporting.

Could you describe the service provider's pricing structure and how they billed you?

We pay a monthly fee with the possibility for one-time add-on projects or upgrades.

How did you come to work with this service provider?

My colleague got a referral.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are excellent.

How much time and money does this service provider save you each month?

It's hard to quantify beyond piece of mind, but, with the old clearing house, we were not the focus. I would say hour and hours, and thousands of dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible, which is a pro and also a con.

What are the service provider's strengths?

They know how to be well-prepared.

What areas can the service provider improve?

They could provide proactive customer service, not just during the sale.

How long has your company been working with this service provider?

It has been 6 months since we began working with them.

How much money do you spend annually with this service provider?

The yearly cost ranges from $10,000 to $49,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer