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We Put Your Customers First.

5.0
3 reviews

Go4Customer is one of the leading contact centers outsourcing companies delivering innovative, performance-driven and customer support solutions, across all industry segments. By using next generation technology, comprehensive insights, and industry experts for each account, we are able to offer a holistic approach, via voice, live chat, e-mail and social media management.

With a combined experience of over 10 years in the global IT industry, the people behind Go4customer have extensive domain knowledge to provide customized solutions to businesses worldwide.  It begins with understanding business requirements, comprehensive process documentation, gauging customer goalmouths and developing a tailored training program for industry-specific processes. 
 

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$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2004
Show all +
Noida, India
headquarters
  • Cyfuture India Pvt. Ltd. SDF Block G-13/14 Noida Special Economic Zone (NSEZ) Phase II,
    Noida 201 305
    India
    0120.6277700
other locations
  • G1-227/228, H1 236-239, Export Promotion Industrial Park (EPIP) Sitapura Industrial Area,
    Jaipur 302 022
    India
    91.120.6619505
  • B-102, Technocity, Plot # X 4/1, 4/2 Above IDBI Bank, Kalyan Shilphata Road Opposite Millenium Business Park, Mahape,
    Navi Mumbai, MH 400710
    India
    91.120.6619505
  • Akshaya Commercial Complex 2nd Floor, No. 26/16 Victoria Road, Austin Town,
    Bengaluru , KA 560047
    India
    91.120.6619505
  • No-15, 10th main Road Velchery,
    Chennai 600042
    India
  • 2nd Floor,Broadway Business Centre, Law Garden,
    Ahmedabad 380006
    India
    91.120.6619505
  • Plot number 179, Happy Chamber, Zone-1 MP Nagar, Near Amar Vilash Hotel,
    Bhopal , MP
    India
  • 44 West Exe.
    South Tiverton EX16 5DH
    United Kingdom
    44.800.279.6225
  • 10685-B Hazelhurst Dr. # 15644,
    Houston, TX 77043
    United States
    1.888.795.2770

Reviews

5.0
3 reviews
Sort by

Customer Verification for Business Solutions Company

"The workflow was perfect."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2015 - Ongoing
Project summary: 

Go4Customer provides call center services.

The Reviewer
 
11-50 Employees
 
India
Priya Gupta
Project Manager, Mentrotech
 
Not verified
The Review
Feedback summary: 

Internal stakeholders are satisfied with the engagement so far. Go4Customer is a dependable team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Mentrotech, Delhi Project Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Go4Customer?

Tech support

What were your goals for this project?

Resolve customer query

SOLUTION

How did you select this vendor?

Google

Describe the project in detail.

I need support to resolve the customer query fast.

What was the team composition?

They provide us the good tech support team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I got the positive result.

How effective was the workflow between your team and theirs?

The workflow was perfect.

What did you find most impressive about this company?

They offer the good and reliable support team.

Are there any areas for improvement?

I have nothing to mention

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Verification for IT Company

"They provide work that is done fast and done well."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2005 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Dover, Delaware
IT Senior Manager, Information Technology Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company require outbound services? Did you use to handle these needs in-house?

We use this service because it easier to use for our company's needs.

What is the volume of outbound calls your company was handling per day?

We were handling 1,000 per calls per hour.

What were your company’s goals for the partnership with this service provider?

Our goal was to be able to handle 2,000 calls.

SOLUTION

What do they provide for you on a normal basis?

They handle the access of calls we get.

Could you describe their pricing structure and how they bill you?

Their billing is easier to read and pay.

How did you find and select your them?

We found them through our network.

RESULTS & FEEDBACK

Please assess their quality of work.

They provide work that is done fast and done well.

How much time and money do you estimate that they save you each month?

They save us $1,000 a month.

Based on your experience, what takeaways can you share about working with them?

It's a very great company.

What do you think are their strengths?

Their strength is that they help provide better services for our company.

Where do you think they can improve?

There is nowhere they need to improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Verification for IT Industry Company

"The strengths are speed, security, and the low price."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2016 - Ongoing
The Reviewer
 
501-1000 Employees
 
Hugo, Minnesotta
Manager, IT Industry Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

To handle in a simpler way the information that enters and leaves the company, since the production had diminished in terms of services due to the lack of speed when handling the information.

How many outbound calls did your company handle every day?

We handle about 30 calls per day in this department. That's about 45% of the total.

What challenge were you trying to address with the service provider?

We wanted to increase productivity and profits.

SOLUTION

What was the scope of the service provider's involvement?

They provide lead generation through telemarketing. They also improve the flow of information internally and solve our employee resourcing issues.

Could you describe the service provider's pricing structure and how they billed you?

We can terminate the contract at any time and it's billed monthly. We can continue at this pace indefinitely.

How did you come to work with this service provider?

I worked with several senior people in the company to do research and make the right decision.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They do their work quickly, safely, reliably, and they offer a good service despite the price. The service has earned the confidence of the company despite having little time with us.

How much time and money does this service provider save you each month?

It saves about $4,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The strengths are speed, security, and the low price.

What are the service provider's strengths?

It is the fastest service.

What areas can the service provider improve?

I have nothing to mention.

How long has your company been working with this service provider?

We have worked with them for fifteen months now.

How much money do you spend annually with this service provider?

We only spend $1,000 to $4,999 per year.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer