We Put Your Customers First.
Go4Customer is one of the leading contact centers outsourcing companies delivering innovative, performance-driven and customer support solutions, across all industry segments. By using next generation technology, comprehensive insights, and industry experts for each account, we are able to offer a holistic approach, via voice, live chat, e-mail and social media management. With a combined experience of over 10 years in the global IT industry, the people behind Go4customer have extensive domain knowledge to provide customized solutions to businesses worldwide. It begins with understanding business requirements, comprehensive process documentation, gauging customer goalmouths and developing a tailored training program for industry-specific processes.
headquarters
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Cyfuture India Pvt. Ltd. SDF Block G-13/14 Noida Special Economic Zone (NSEZ) Phase II,Noida, 201305India
other locations
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G1-227/228, H1 236-239, Export Promotion Industrial Park (EPIP) Sitapura Industrial Area,Jaipur 302 022India
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B-102, Technocity, Plot # X 4/1, 4/2 Above IDBI Bank, Kalyan Shilphata Road Opposite Millenium Business Park, Mahape,Navi Mumbai, MH 400710India
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Akshaya Commercial Complex 2nd Floor, No. 26/16 Victoria Road, Austin Town,Bengaluru, KA 560047India
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No-15, 10th main Road Velchery,Chennai, TN 600042India
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Plot number 179, Happy Chamber, Zone-1 MP Nagar, Near Amar Vilash Hotel,Bhopal, MP 462011India
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Focus
Portfolio
MSME, BSNL, TIMEX, HudCo
Reviews
the project
Customer Verification for Business Solutions Company
"The workflow was perfect."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Mentrotech, Delhi Project Manager
For what projects/services did your company hire Go4Customer?
Tech support
What were your goals for this project?
Resolve customer query
How did you select this vendor?
Describe the project in detail.
I need support to resolve the customer query fast.
What was the team composition?
They provide us the good tech support team.
Can you share any outcomes from the project that demonstrate progress or success?
I got the positive result.
How effective was the workflow between your team and theirs?
The workflow was perfect.
What did you find most impressive about this company?
They offer the good and reliable support team.
Are there any areas for improvement?
I have nothing to mention
the project
Customer Verification for IT Company
"They provide work that is done fast and done well."
the reviewer
the review
Why does your company require outbound services? Did you use to handle these needs in-house?
We use this service because it easier to use for our company's needs.
What is the volume of outbound calls your company was handling per day?
We were handling 1,000 per calls per hour.
What were your company’s goals for the partnership with this service provider?
Our goal was to be able to handle 2,000 calls.
What do they provide for you on a normal basis?
They handle the access of calls we get.
Could you describe their pricing structure and how they bill you?
Their billing is easier to read and pay.
How did you find and select your them?
We found them through our network.
Please assess their quality of work.
They provide work that is done fast and done well.
How much time and money do you estimate that they save you each month?
They save us $1,000 a month.
Based on your experience, what takeaways can you share about working with them?
It's a very great company.
What do you think are their strengths?
Their strength is that they help provide better services for our company.
Where do you think they can improve?
There is nowhere they need to improve.
the project
Customer Verification for IT Industry Company
"The strengths are speed, security, and the low price."
the reviewer
the review
Why does your firm need outbound services? Did you use to handle these needs in-house?
To handle in a simpler way the information that enters and leaves the company, since the production had diminished in terms of services due to the lack of speed when handling the information.
How many outbound calls did your company handle every day?
We handle about 30 calls per day in this department. That's about 45% of the total.
What challenge were you trying to address with the service provider?
We wanted to increase productivity and profits.
What was the scope of the service provider's involvement?
They provide lead generation through telemarketing. They also improve the flow of information internally and solve our employee resourcing issues.
Could you describe the service provider's pricing structure and how they billed you?
We can terminate the contract at any time and it's billed monthly. We can continue at this pace indefinitely.
How did you come to work with this service provider?
I worked with several senior people in the company to do research and make the right decision.
How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?
They do their work quickly, safely, reliably, and they offer a good service despite the price. The service has earned the confidence of the company despite having little time with us.
How much time and money does this service provider save you each month?
It saves about $4,000 per month.
What takeaways and measures of success can you share about working with this service provider?
The strengths are speed, security, and the low price.
What are the service provider's strengths?
It is the fastest service.
What areas can the service provider improve?
I have nothing to mention.
How long has your company been working with this service provider?
We have worked with them for fifteen months now.
How much money do you spend annually with this service provider?
We only spend $1,000 to $4,999 per year.
Internal stakeholders are satisfied with the engagement so far. Go4Customer is a dependable team.