What was the scope of the service provider's involvement?
They provide lead generation through telemarketing. They also improve the flow of information internally and solve our employee resourcing issues.
Could you describe the service provider's pricing structure and how they billed you?
We can terminate the contract at any time and it's billed monthly. We can continue at this pace indefinitely.
How did you come to work with this service provider?
I worked with several senior people in the company to do research and make the right decision.
How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?
They do their work quickly, safely, reliably, and they offer a good service despite the price. The service has earned the confidence of the company despite having little time with us.
How much time and money does this service provider save you each month?
It saves about $4,000 per month.
Internal stakeholders are satisfied with the engagement so far. Go4Customer is a dependable team.