Taskforce BPO

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We need this service to generate traffic and leads for more monthly sales.

What was the volume of outbound calls your company was handling per day?

35 calls.

What challenge were you trying to address with the service provider?

Our goals were to increase lead generation.

SOLUTION

What was the scope of the service provider's involvement?

They help increase productivity and profit by taking care of the clients.

Could you describe the service provider's pricing structure and how they billed you?

They help reduce our marketing costs by outsourcing. Our costs are based on what we bid for our price. We signed a contract for two years of service through which they would reduce our overall costs by 30%.

How did you come to work with this service provider?

We found them through an online search engine and LinkedIn info.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are great at what they do. They are very effective and aware of their processes.

How much time, in hours, does this service provider save you each month?

150 hours, easily.

How much money does this service provider save you each month?

$4,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They cut our costs by 30% in the first 8 months, a goal they weren't supposed to achieve until the two-year point.

What are the service provider's strengths?

Outsourcing is amazing because they have a team dedicated to cost reduction, which we didn't have the time or manpower to do ourselves.

How can the service provider improve?

I can honestly think if nothing. Maybe they could be slightly more transparent with costs and fee schedule.

How long has your company been working with this service provider?

We started in 2016, and it's ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We have large projects and data management that takes up too much of our time . We used to handle these in-house but they became too overwhelming. We needed to step out of in-house to find the best solution. That is when we decided Taskforce BPO was our go-to business that could handle these day to day tasks and important projects for our company.

What was the volume of outbound calls your company was handling per day?

Our volume of outbound calls was around 40% that we were handling each day. We needed to free up that time to be able to do other things within the company.

What challenge were you trying to address with the service provider?

Our goal for partnering with Taskforce BPO was to be able to take some of data management, projects and call volume off our employees and allow them to do other things within the company. It freed up their time to be able to focus on sales and implementation of other issues while having Taskforce BPO handle the heavy lifting.

SOLUTION

What was the scope of the service provider's involvement?

They provide data management, projects, telemarketing, appointment setting, and answering services.

Could you describe the service provider's pricing structure and how they billed you?

We are billed weekly and the commitment is long term.

How did you come to work with this service provider?

A personal business referral advised us that Taskforce BPO would be a good company to meet our needs.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

Taskforce BPO has always responded quickly and efficiently when we need them. They have met deadlines on time and have always been respectful with our customers when setting appointments and answering questions.

How much time, in hours, does this service provider save you each month?

I estimate they save us upwards of 200 hours a month.

How much money does this service provider save you each month?

I estimate that Taskforce BPO saves us about $5000 - $8000 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Our company's experience with Taskforce BPO has been a positive one. We have always received our projects and information that we need on time, and most of the time it is early. We have always been treated in a respectful manner and our customers have been treated the same by Taskforce BPO. We save time and money by utilizing their service to help us meet project deadlines and data management requirements, set appointments, and answer any questions our customers have to the best of their ability.

What are the service provider's strengths?

Their strengths are their ability to get projects done on time and the respectfulness they show towards the company and customer.

How can the service provider improve?

I don't see any needs for improvements at this time. We are very happy with the job Taskforce BPO is doing for us.

How long has your company been working with this service provider?

We began September 2015, and it's ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We used to handle these needs in-house, but we are all too busy. It is easier for us to use outbound services now.

What was the volume of outbound calls your company was handling per day?

We handled about 20 a day.

What challenge were you trying to address with the service provider?

Our goal was to increase our numbers.

SOLUTION

What was the scope of the service provider's involvement?

They provide guidance and help and relieve some of our call volume.

Could you describe the service provider's pricing structure and how they billed you?

They bill us about what was expected.

How did you come to work with this service provider?

We heard about them from a friend.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They have great customer service. When we have a problem, they are quick to solve it.

How much time, in hours, does this service provider save you each month?

200 hours.

How much money does this service provider save you each month?

$800 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are better than other vendors.

What are the service provider's strengths?

Their strengths are great customer service and price.

How can the service provider improve?

There is nothing they can improve.

How long has your company been working with this service provider?

We began January 2017, and it's ongoing.

How much money do you spend annually with this service provider?

I prefer not to answer.