What was the scope of the service provider's involvement?
They provide data management, projects, telemarketing, appointment setting, and answering services.
Could you describe the service provider's pricing structure and how they billed you?
We are billed weekly and the commitment is long term.
How did you come to work with this service provider?
A personal business referral advised us that Taskforce BPO would be a good company to meet our needs.
How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?
Taskforce BPO has always responded quickly and efficiently when we need them. They have met deadlines on time and have always been respectful with our customers when setting appointments and answering questions.
How much time, in hours, does this service provider save you each month?
I estimate they save us upwards of 200 hours a month.
How much money does this service provider save you each month?
I estimate that Taskforce BPO saves us about $5000 - $8000 a month.