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Peace of Mind for your Business

American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones. They have the insight, adaptability, technology, capacity, and know-how to personally interact with your customers via any channel.

 

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Bristol, CT
  • Year founded
    Founded 1986

1 Locations

  • Bristol , CT
No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.2 /5

    What Clients Have Said

    ACC's pricing varies widely, with clients spending between $5,000 and $10 million annually. They offer package deals and annual contracts, providing good value through significant monthly savings of up to $50,000. Some clients suggest lowering prices for better competitiveness.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 10 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    ACC Review Insights

    Overall Review Rating

    4.6
    • Quality 4.8
    • Schedule 4.6
    • Cost 4.2
    • Willing to Refer 4.7

    Top Mentions

    Review Highlights

    • Client Referrals

      Many clients were referred to ACC by peers or colleagues, indicating a strong reputation within the industry.

    • Support and Troubleshooting

      Clients appreciate ACC's support and troubleshooting services, noting that these offerings are unique and valuable.

    • Significant Time Savings

      Clients report saving substantial amounts of time each month due to ACC's services, with some noting savings of up to 200 hours monthly.

    • High Client Retention

      Several clients have maintained long-term relationships with ACC, some spanning over five years, indicating strong client satisfaction and trust.

    • Pricing Structure

      ACC offers various pricing structures, including yearly, monthly, and per-load billing. Some clients appreciate the flexibility, while others suggest that prices could be improved.

    • Experienced Team

      ACC's executive team is noted for their extensive experience, with each member averaging over 15 years in call center management, contributing to high-quality service delivery.

    ACC Reviews

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    Customer Verification for Government Organization

    • Call Center Services
    • $200,000 to $999,999
    • Jan. 2012 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They do an excellant job."

    VP of HR, Government Organization
    Anonymous
    • Government
    • Long Branch, New Jersey
    • 5,001-10,000 Employees
    • Survey Response 

    Customer Verification for Business Service

    • Call Center Services
    • $10,000,000 +
    • Jan. 2015 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    3.5
    Willing to Refer
    5.0

    "They are quick to respond and they follow company guidelines almost perfectly."

    Owner, Business Service
    Anonymous
    • Other Industry
    • Southaven, Mississippi
    • 51-200 Employees
    • Survey Response 

    Business Support Services for Tech Service

    • Call Center Services
    • $10,000,000 +
    • Jan. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They provide good support."

    Senior IT Manager, Tech Service
    Anonymous
    • Information technology
    • Secaucus, New Jersey
    • 201-500 Employees
    • Survey Response 

    Business Management Services for Business Firm

    • Call Center Services
    • $50,000 to $199,999
    • May 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "Working with them has been a pleasure for us."

    Owner, Business Firm
    Anonymous
    • Other Industry
    • Boardman, Oregon
    • 11-50 Employees
    • Survey Response 

    Appointment Setting Services for Legal Firm

    • Call Center Services
    • $50,000 to $199,999
    • Jan. 2017 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    3.5
    Willing to Refer
    4.5

    "They respond quickly and make good appointments."

    Senior Manager, Legal Firm
    Anonymous
    • Legal
    • Miami, Florida
    • 10,001+ Employees
    • Survey Response 

    Marketing Services for Medium-sized Company

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2015 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5

    "I trust them."

    Manager, Business Provider
    Anonymous
    • Other Industry
    • Missouri, United States
    • 201-500 Employees
    • Survey Response 

    Customer Service and Order Processing for Finance Company

    • Call Center Services
    • $50,000 to $199,999
    • Feb. 2016 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "American Customer Care reps are very passionate about our customers."

    Customer Service Manager, Financial Company
    Anonymous
    • Financial services
    • Henderson, Nevada
    • 5,001-10,000 Employees
    • Survey Response 

    Customer Support for IT Services Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2014 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    3.5
    Willing to Refer
    4.0

    "It's a perfect company and they have great customer care."

    IT Manager, Tech Company
    Anonymous
    • Information technology
    • New York City, New York
    • 10,001+ Employees
    • Survey Response 

    Customer Phone Support for Retail Business

    • Call Center Services
    • Less than $10,000
    • Jan. 2012 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Our customer needs are always met."

    Manager, Retail Business
    Anonymous
    • Retail
    • Farmington, Connecticut
    • 501-1,000 Employees
    • Survey Response 

    Customer Phone Support for Consumer Products Firm

    • Call Center Services
    • $50,000 to $199,999
    • Jan. 2015 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.0
    Cost
    3.5
    Willing to Refer
    4.0

    "They are honest and efficient."

    Senior Manager, Consumer Products Firm
    Anonymous
    • Consumer Products
    • Edison, New Jersey
    • 201-500 Employees
    • Survey Response 

    Locations (1)

    6 - 9

    Contact ACC

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