Customer Support Services for Premium Car Rental Company
- Back Office Outsourcing Call Center Services Customer Service Outsourcing IT Managed Services
- Jan. 2016 - Ongoing
"They care about outcomes and treat our business as their business."
- 11-50 Employees
- Online Review
ContactWorks provides call center and customer support services for a premium car rental company. The team receives and responds to customers' calls, chats, and emails and manages ad hoc workflows.
The ContactWorks team has a fast response time to tasks, and their customer satisfaction score reaches 80% and higher. They understand the client's needs and implement changes very quickly. Moreover, they create new workflows in less than a week. They go above and beyond to help the company succeed.