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Innovative Outsourcing Solutions

4.9
5 reviews

Octopus Tech Solutions provides a wide range of outsourcing solutions to help businesses across different sectors improve their profitability and reduce costs. We offer the following services - 

  1. Telemarketing Services
  2. Lead Generation Services
  3. Inbound Call Center Services
  4. Outbound Call Center Services
  5. Chat Support Services
  6. Email Support Services
  7. Virtual Assistant Services

and several more. 

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2011
Show all +
Amritsar, India
headquarters
other locations
  • Gurugram 120022
    India
    0124 4178078
  • Sector 34
    Chandigarh, CH 160017
    India

Portfolio

Club Factory

Octopus Tech teamed up with Club Factory to provide them customer support across multiple channels including voice and chat. Our Customer Support Services have helped Club Factory increase their customer satisfaction and customer retention.

Moneed

Octopus Tech’s debt collection contact center executives has been helping Moneed streamline and improve their process of loan recovery. Besides, we offer them inbound and outbound customer support services to enhance business efficiency.

Stephen Udoff

Octopus Tech built a WordPress site from scratch to support the realtor business of Stephen Udoff.

Alpha Corp

Being a leading outsourcing company in India itself, Octopus Tech provides high-quality real estate outbound calling services to Alpha Corp which in turn, has helped the company move one step ahead towards getting qualified inquiry and closing a deal

Noble Elements

Noble Elements asked Octopus Tech company to help update their UI and web design in order to catch potential customer eyes and we lived every bit up to our client’s expectations.

Satya MicroCapital

Octopus Tech, India’s premium outsourcing company is helping Satya MicroCapital nurture and strengthen customer relationships by raising awareness for its financial services besides offering customer support to gain leverage in the market.

Tile Circle

Octopus Tech was approached by Tile Circle to build an e-commerce website and later on to help optimize and modernize their online store in order to get the desired results.

Amazon

Octopus Tech offers lead generation services to Amazon thus helping them acquire retailers and sellers for their platform besides handling the onboarding process of their seller account. Also, our outbound call center services keep on helping this e-commerce giant expand its footprints across India.

Temple Turmeric

Octopus Tech, our e-commerce development company was asked to work with Temple Turmeric to develop an e-commerce store for its various organic drinkable turmeric products.

Kestava

Octopus Tech has helped Kestava spread wings through its unique web design-related services.

Tek Corner

Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc.

Alberta Independent Media

Octopus Tech Solutions provided them with Telemarketing Services that helped them generate advertisers for their site, which in turn led to revenue enhancement for their business.

Giftex

Octopus Tech provided Giftex with lead generation services that help to enhance their sales and overall revenue.

Reviews

4.9
5 reviews
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Lead Generation for Real Estate Company

"They were dedicated and hardworking."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Apr. 2019
Project summary: 

Using a database of contact information, Octopus Tech Solutions reached out to potential clients to generate leads for a real estate company. The team made roughly 500 calls a day for three months.

The Reviewer
 
201-500 Employees
 
Gurgaon, India
Vikas Manhas
Head of Marketing, Sales & Client Services, Alpha Corp Development Pvt. Ltd.
 
Verified
The Review
Feedback summary: 

Octopus Tech Solutions produced a high volume of leads in a short period. The team was receptive to feedback, and their detailed reports facilitated precise communication. Their commitment to achieving project goals set them apart from other vendors.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the head of marketing, sales, and client services at Alpha Corp, one of the leading real estate companies in India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octopus Tech Solutions?

We hired Octopus Tech Solutions to reach out to customers on our behalf. The real estate sector in India has witnessed high growth in recent years, and we needed help managing the influx of business opportunities.

What were your goals for this project?

We wanted Octopus Tech Solutions to generate leads by connecting with as many potential clients as possible.

SOLUTION

How did you select this vendor?

We shortlisted a group of vendors before choosing Octopus Tech Solutions. We selected them because they understood our requirements and offered reasonable prices.

Describe the project in detail.

Their team was given a database of potential customers which they used to generate leads. Each agent made around 100 calls per day for three months.

What was the team composition?

They provided a team of five call center representatives. There was also a team leader who supervised their work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Although the partnership was short, they gave us a significant number of leads to process. We’re planning to start another project with Octopus Tech Solutions in the near future.

How effective was the workflow between your team and theirs?

They were very responsive, especially when we gave feedback about their work. Also, the reports they delivered were amazing.

What did you find most impressive about this company?

They were dedicated and hardworking.

Are there any areas for improvement?

I don’t think so. As far as I’m concerned, they did a fine job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Call Center Outsourcing for an E-Commerce Store

“Octopus Tech Solutions is a small, skilled, agile team that always fulfills their commitments. ”

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Feb. 2019 - Ongoing
Project summary: 

Octopus Tech Solutions provides inbound and outbound call center services in an outsourced capacity. They are supporting the e-commerce brand on an ongoing basis. 

The Reviewer
 
11-50 Employees
 
India
Ajay Purohit
CLO, SuperKisan
 
Verified
The Review
Feedback summary: 

Octopus Tech Solutions serves as a reliable support system to answer calls from the client’s consumer base. They’re consistently timely and effective. Conversion rates have notably increased since their skilled agents have started conversing with users.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CLO of SuperKisan, an e-commerce store for farmers in rural India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Octopus Tech Solutions?

We needed to hire an outsourced company that could provide us with inbound and outbound call center services.

SOLUTION

What was the scope of their involvement?

Octopus Tech Solutions provides inbound-outbound call center services for our company.

What is the team composition? 

The team from Octopus Tech Solutions includes three inbound resources and six outbound resources. One team leader manages all of these employees. 

How did you come to work with Octopus Tech Solutions?

We conducted market research to find vendors who could meet our requirements. Our of all of on the options we found, we chose Octopus Tech Solutions.  

How much have you invested with them?

We spent ₹300,000 Indian rupees (approximately $4,274.40 USD).

What is the status of this engagement?

We’ve been working together since February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Octopus Tech Solutions’ performance has been much better than the other company we worked with earlier on. We’ve had a great experience working together. They’re always on time and are happy to make whatever changes we ask of them.

We haven’t experienced any glitches in our work with them. They’ve never faltered on any of their timelines or commitments.

How did Octopus Tech Solutions perform from a project management standpoint?

We touch base every week and also hold monthly reviews. Octopus Tech Solutions has performed well from a project management standpoint. 

What did you find most impressive about them?

Conversion rates are much higher since we started partnering with Octopus Tech Solutions. Their calling agents communicate very effectively with the farmers in our customer base. They speak the same language, communicate in a familiar way, and can always convey what we want to express.

Are there any areas they could improve?

There hasn’t been a single situation in which we’ve found Octopus Tech Solutions lacking. They’ve delivered everything we’ve asked them to. 

Do you have any advice for potential customers?

Octopus Tech Solutions is a small, skilled, agile team that always fulfills their commitments.  I highly recommend using them. They are capable of making any changes or implementing any solutions that you require.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Telemarketing and Lead Generation for B2B Marketplace

"Their team works hard, and they’re dedicated to meeting our needs."

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5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

Octopus Tech Solutions offers telemarketing and lead generation services for a B2B marketplace. Their team reaches out to potential customers and guides them through the registration process.

The Reviewer
 
11-50 Employees
 
Mumbai, India
Jayant Hudar
Marketing Strategist, livesauda
 
Verified
The Review
Feedback summary: 

Their work has led to more leads generated and a simplified enrollment process. Proactive and responsive, the team provides frequent reports and continually incorporates feedback to improve their service. Their flexibility and commitment to excellence make them a valued partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a co-founder and marketing strategist at livesauda, a B2B marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octopus Tech Solutions?

We hired Octopus Tech Solutions to provide telemarketing and lead generation services.

What were your goals for this project?

We’re looking to enroll more subscribers, grow our brand, and eventually release a paid subscription platform.

SOLUTION

How did you select this vendor?

We initially shortlisted three vendors, and reached out to each of them to do a pilot project. We chose Octopus Tech Solutions because of their professional approach, as well as their reasonable payment structure and willingness to form a long-term partnership.

Describe the project in detail.

They call business owners on our behalf to see if they’re interested in subscribing to our service. Their team generates leads and guides potential customers through the registration process.

What was the team composition?

Their team includes a call center manager, an agent manager, a training manager, and several agents.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They’ve been able to secure a growing number of subscribers and improve our enrollment process. Their team also resolved some issues we were experiencing with one-time passwords.

How effective was the workflow between your team and theirs?

Communication between our teams has been seamless. They provide daily reports and are always ready to receive our comments and incorporate them immediately. They take our feedback very seriously.

What did you find most impressive about this company?

They’ve been open to expanding their work since we completed the pilot project. Their team works hard, and they’re dedicated to meeting our needs. Also, their prices are reasonable.

Are there any areas for improvement?

They could’ve been a little faster in the beginning, and we’d like to see more options with the scripts they use. Other than that, I’m pleased with our progress.

5.0
Overall Score They've been fantastic.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their scheduling has been excellent.
  • 3.5 Cost
    Value / within estimates
    I would like to review our contract to see if they can offer lower prices.
  • 4.0 Quality
    Service & deliverables
    Their work has been great so far.
  • 5.0 NPS
    Willing to refer
    I've already referred a client to them.

Outbound Support Services for Payment Solution

"The agents displayed a high level of expertise while handling the calls."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. - Mar. 2019
Project summary: 

Octopus Tech performed call center services to inform customers of new service offerings.

The Reviewer
 
51-200 Employees
 
Gurgaon, India
Aishwarya Dayal
Growth Hacker, ePayLater
 
Verified
The Review
Feedback summary: 

The team manages calls with customers in a professional manner. Responsive and efficient, the team is a pleasure to work with. Their ability to solve problems stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm working as a Growth Hacker at ePayLater, a buy now pay later payment solution. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octopus Tech Solutions?

We hired Octopus Tech to inform our customers about our collaboration with Uber. 

What were your goals for this project?

We wanted to inform our customers of the added benefit of paying for Uber services with our business. We also preferred our customers to talk with humans rather than machines. 

SOLUTION

How did you select this vendor?

We reviewed several firms prior to the selection and ranked the process of outsourcing against our key requirements. Octopus Tech stood out among the rest.

Describe the project in detail.

Octopus Tech played an important role by reaching out and informing our customers that from now on, they can pay for their Uber rides via our app.

What was the team composition?

We worked with a team manager who supervised a team of 6-7 outbound support service executives. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Octopus Tech employees handled the calls well, informing our customers of the partnership and how it will help us serve them better. 

How effective was the workflow between your team and theirs?

All associates at Octopus Tech responded very quickly to questions. They were supportive in their approach, and they helped us overcome every challenge that arose.

What did you find most impressive about this company?

The agents have displayed a high level of expertise while handling the calls. Their overall management has been excellent. 

Are there any areas for improvement?

They are doing a fine job. We're looking forward to working with them in the upcoming months.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outbound Call Services for Logistics Provider Marketplace

"The information flow was seamless, and we worked together harmoniously."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
June 2018 - Mar. 2019
Project summary: 

Octopus Tech Solutions provided outbound call center services for an online logistics provider marketplace. Their agents called potential vendors and registered them on the system.

The Reviewer
 
51-200 Employees
 
India
Mani Subramani Vedachalam Ganapathi
Co-Founder, Klik4 Logistics LLP
 
Verified
The Review
Feedback summary: 

Octopus Tech Solutions met every requirement and delivered results by each deadline. Their transparent and collaborative approach made for a seamless partnership. Customers can expect frequent communication and efficiency from their team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of Klik4 Logistics LLP, an online marketplace for logistics services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Octopus Tech Solutions?

We hired Octopus Tech Solutions to provide outbound call services.

What were your goals for this project?

Our goal was to acquire new vendors for our logistics platform.

SOLUTION

How did you select this vendor?

We selected them based on their experience, the reasonable cost they proposed, and their strong client base.

Describe the project in detail.

Agents from Octopus Tech Solutions called vendors in the warehousing and transport sector to register them on our website.

What was the team composition?

The team included outbound agents, supervisors, and a team leader.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were successfully able to register vendors on our platform. They met each of our targets and requirements.

How effective was the workflow between your team and theirs?

There was excellent coordination between our team and theirs. The information flow was seamless, and we worked together harmoniously.

What did you find most impressive about this company?

They followed our timeline and delivered results by each deadline.

Are there any areas for improvement?

I can’t think of any. They did everything we asked of them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer