Support for European&US Retail, SaaS, IoT & Travel

Every Retail, IT or Travel company faces challenges related to:

- after-hours coverage;

- finding, recruiting, training and retaining agents;

- handling a large number of customer requests;

- high payroll and overhead costs.

 

But each company wants to:

- easily scale up or down for high & low seasons;

- optimize the business process to perfection;

- grow and expand into new markets;

- stand out among competitors.

 

  • $1,000+
  • < $25 / hr
  • 50 - 249
  • Founded 2016
Average Review Rating
4.8
Total Reviews
21
Most Common Project Size
$10,000 to $49,000
Average Referral Rating
4.9 /5

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    Locations (1)

    Recommended Providers

    Overall Review Rating

    4.8
    • Quality

      4.6 /5
    • Schedule

      4.7 /5
    • Cost

      4.9 /5
    • Willing to Refer

      4.9 /5
    See all 21 Reviews
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    Staff Augmentation for Software Development Firm

    • Staff Augmentation
    • Confidential
    • Dec. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're very receptive to our needs and self-sufficient with training. Their communication is always clear and timely."

    May 3, 2023

    WOW24-7 has deployed a support champion to help a software development firm assist end customers. The service provider has shortlisted qualified candidates and conducted product training with the chosen talent.

    Customer Support for Monitoring Device Manufacturer

    • Call Center Services
    • $50,000 to $199,999
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We are impressed by how much their staff cares about making a difference with their work."

    Feb 6, 2023

    WOW24-7 provides after-hours phone and online support for a monitoring device manufacturer. They also offer technical assistance and augment the internal team's staff during business hours.

    Triage Support for SaaS Company

    • Managed IT Services Staff Augmentation
    • Confidential
    • Jan. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their sheer willingness and enthusiasm to provide excellence have been most impressive."

    Nov 8, 2022

    WOW24-7 augments a SaaS company's support team, providing triage support and first responses to support requests outside of the client's office hours. The agents have been trained in using Zendesk as the tool.

    Inbound Marketing for Global Travel Company

    • Call Center Services Business Services Staff Augmentation
    • Less than $10,000
    • July 2021 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They provided such a quick onboarding and I didn't expect the quality to be as good as it is."

    Jul 1, 2022

    A global travel company hired WOW24-7 to manage their inbound volume after the pandemic. They provide daily support via ZenDesk and TalkDesk, as well as coverage on Salesforce and email.

    24/7 Customer Support for E-Commerce Services Company

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2021 - Ongoing
    5.0
    Quality
    4.0
    Schedule
    3.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They take feedback on board and find solutions."

    Jun 6, 2022

    WOW24-7 is providing 24/7 customer support for an e-commerce services company. They’ve handled the hiring and training of talents. Currently, four resources are working on the account, including a team leader.

    Call Center Services for E-Commerce Operating System

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2020 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    4.5

    "Wow24-7 is an essential component of our support offering."

    Jul 16, 2021

    Wow24-7 provides first response support for an e-commerce operating system company. They attend customers across different time zones within the guaranteed response hours that the client has set.

    Customer Support Operations for Design Agency

    • Call Center Services
    • Less than $10,000
    • Feb. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We've been impressed with their ability to quickly learn about our business and integrate agents into our team."

    Jun 1, 2021

    Customer Service Support for Star Maps Retailer

    • Call Center Services Staff Augmentation BPO
    • $10,000 to $49,999
    • Sep. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They are always willing to take on more responsibilities."

    May 25, 2021

    Wow24-7 provides ongoing customer support services for a star maps retailer. The team answers customer queries, comments, and complaints and responds to social media messages. They also check orders. 

    Outsourced Logistics for AI-based Resume Writing Firm

    • Business Services
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their team has been very hands-on when it comes to responding to our questions or fixing minor technical issues."

    May 4, 2021

    Wow24-7 outsourced a team of experts to assist an AI-based resume writing firm's logistics. The vendor is tasked with calling end clients to confirm their needs and information. 

    Helpdesk for Responsive Technology Provider

    • Call Center Services
    • Less than $10,000
    • Sep. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The best thing about WOW24-7 is their dedication and commitment to what they’re doing."

    Dec 22, 2020

    Wow24-7 provides ongoing call center services for an interactive response technology provider. The team handles the client's customer support service.

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