• My Tools

Top Notch Support Teams (10% off for Clutch users)

*-Offer valid until 31 Aug 2023

WOW24-7 helps Customer & Technical Support Executives finally forget about CSRs and Team Leads hiring, onboarding, training & inconsistent CSAT. We have been providing 24/7 or Office hours omnichannel customer service and technical support since 2016.

 

100+ clients from 20+ countries have already trusted us and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings.

 

  • Silver Verified
  • $1,000+
  • < $25 / hr
  • 50 - 249
  • Founded 2016

16 Languages that we service

  • English
  • Spanish
  • Portuguese
  • German
  • French
  • Italian
  • Polish
  • Ukrainian
  • Dutch
  • Czech
  • Slovakian
  • Slovenian
  • Croatian
  • Finnish
  • Swedish
  • Norwegian

33 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
CET
Central European Time (CET)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SAST
South African Standard Time (SAST)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
Average Review Rating
4.8
Total Reviews
22
Most Common Project Size
Less than $10,000
Average Referral Rating
4.9 /5

Focus

No data have been added yet...

    Locations (1)

    Overall Review Rating

    4.8
    • Quality

      4.6 /5
    • Schedule

      4.8 /5
    • Cost

      4.8 /5
    • Willing to Refer

      4.9 /5
    See all 22 Reviews
    All Filters
    Submit A Review

    Staff Augmentation for Software Development Firm

    • Customer Service Outsourcing
    • Confidential
    • Dec. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're very receptive to our needs and self-sufficient with training. Their communication is always clear and timely."

    May 3, 2023

    WOW24-7 has deployed a support champion to help a software development firm assist end customers. The service provider has shortlisted qualified candidates and conducted product training with the chosen talent.

    Customer Support for Monitoring Device Manufacturer

    • Call Center Services
    • $50,000 to $199,999
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We are impressed by how much their staff cares about making a difference with their work."

    Feb 6, 2023

    WOW24-7 provides after-hours phone and online support for a monitoring device manufacturer. They also offer technical assistance and augment the internal team's staff during business hours.

    Triage Support for SaaS Company

    • IT Managed Services IT Staff Augmentation
    • Confidential
    • Jan. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their sheer willingness and enthusiasm to provide excellence have been most impressive."

    Nov 8, 2022

    WOW24-7 augments a SaaS company's support team, providing triage support and first responses to support requests outside of the client's office hours. The agents have been trained in using Zendesk as the tool.

    Inbound Marketing for Global Travel Company

    • Business Consulting Call Center Services IT Staff Augmentation
    • Less than $10,000
    • July 2021 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They provided such a quick onboarding and I didn't expect the quality to be as good as it is."

    Jul 1, 2022

    A global travel company hired WOW24-7 to manage their inbound volume after the pandemic. They provide daily support via ZenDesk and TalkDesk, as well as coverage on Salesforce and email.

    24/7 Customer Support for E-Commerce Services Company

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2021 - Ongoing
    5.0
    Quality
    4.0
    Schedule
    3.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They take feedback on board and find solutions."

    Jun 6, 2022

    WOW24-7 is providing 24/7 customer support for an e-commerce services company. They’ve handled the hiring and training of talents. Currently, four resources are working on the account, including a team leader.

    Call Center Services for E-Commerce Operating System

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2020 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    4.5

    "Wow24-7 is an essential component of our support offering."

    Jul 16, 2021

    Wow24-7 provides first response support for an e-commerce operating system company. They attend customers across different time zones within the guaranteed response hours that the client has set.

    Customer Support Operations for Design Agency

    • Call Center Services
    • Less than $10,000
    • Feb. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We've been impressed with their ability to quickly learn about our business and integrate agents into our team."

    Jun 1, 2021

    Customer Service Support for Star Maps Retailer

    • Call Center Services IT Staff Augmentation
    • $10,000 to $49,999
    • Sep. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They are always willing to take on more responsibilities."

    May 25, 2021

    Wow24-7 provides ongoing customer support services for a star maps retailer. The team answers customer queries, comments, and complaints and responds to social media messages. They also check orders. 

    Outsourced Logistics for AI-based Resume Writing Firm

    • Business Consulting
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their team has been very hands-on when it comes to responding to our questions or fixing minor technical issues."

    May 4, 2021

    Wow24-7 outsourced a team of experts to assist an AI-based resume writing firm's logistics. The vendor is tasked with calling end clients to confirm their needs and information. 

    Helpdesk for Responsive Technology Provider

    • Call Center Services
    • Less than $10,000
    • Sep. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The best thing about WOW24-7 is their dedication and commitment to what they’re doing."

    Dec 22, 2020

    Wow24-7 provides ongoing call center services for an interactive response technology provider. The team handles the client's customer support service.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    19
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    September 11, 2023
    Business Entity
    Business Entity Name Wow24-7 Inc.
    Source Wyoming Secretary of State
    Jurisdiction of Formation Wyoming
    Date of Formation July 31, 2022
    Status Active
    Last Updated January 18, 2023
    ID 2022-001142966
    Payment & Legal Filings
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated July 10, 2023

    Something went wrong. Please try again.