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Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing.

As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility.

Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages.

  • Min project size
    $1,000+
  • Hourly rate
    Undisclosed
  • Employees
    1,000 - 9,999
  • Locations
    Santa Monica, CA
  • Year founded
    Founded 2016
  • Languages

3 Languages that we service

  • English
  • Spanish
  • Filipino

5 Locations

  • Santa Monica , CA
  • Pasig , Philippines
  • Mérida , Mexico
  • Tacloban City , Philippines
  • Cape Town , South Africa
No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate Undisclosed
    Rating for cost 4.6 /5

    What Clients Have Said

    Boldr offers competitive pricing with clients noting significant savings, such as $6 million annually for Babylist. Engagements typically involve 15-128 team members, with project costs ranging from $85,000 to $125,000, providing good value for cost and effective, scalable solutions.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 2 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Boldr. Review Insights

    Overall Review Rating

    4.8
    • Quality 4.9
    • Schedule 4.6
    • Cost 4.6
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Smooth Integration and Onboarding

      Clients reported successful onboarding of team members with no turnovers and high satisfaction rates. Boldr. demonstrated flexibility and responsiveness, quickly adapting to client cultures and providing ongoing support.

    • Effective Cost-Reduction Solutions

      Boldr. helped clients save significant amounts annually, as demonstrated by a client who reported $6 million in savings through their partnership. This indicates Boldr.'s ability to provide cost-effective outsourcing solutions for businesses looking to scale efficiently.

    • High-Quality Customer Support

      Boldr. has been lauded for providing exceptional customer support services, resulting in decreased first reply and resolution times, increased customer satisfaction ratings, and efficient 24/7 multi-language support, demonstrating their expertise in customer service.

    • Room for Improvement in Hiring Time

      While Boldr. has been largely praised, some clients noted that the hiring time for support agents, especially those proficient in non-English languages, could be improved. Expedited recruitment would enhance service delivery for diverse customer bases.

    • Exceptional Team Customization and Adaptability

      Boldr.'s ability to customize and adapt their services to meet specific client needs was frequently highlighted. Their understanding of client business models allowed them to deliver tailored support solutions and innovative approaches.

    • Effective Communication and Collaboration

      Boldr. maintains effective communication with clients through various tools like Slack, email, and virtual meetings. Regular syncs and updates ensure alignment and facilitate collaborative problem-solving and strategy development.

    Boldr. Reviews

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    All Filters

    BPO, EOR & Customer Service Outsourcing for Online Platform

    • Back Office Outsourcing Customer Service Outsourcing Employer of Record (EOR) Services
    • Confidential
    • Oct. 2021 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They’re the most genuine business partner I’ve found.”

    Head of Customer Support, Babylist
    Chris Murray
    • Other industries
    • South San Francisco, California
    • 201-500 Employees
    • Phone Interview 
    • Verified

    Boldr. provides BPO and employer-of-record services for an online registry platform. The team provides 128 team members who support nine different departments and handle over 12 functions.

    Recruiting Services for Relationship Management Company

    • Recruiting
    • Confidential
    • Aug. - Nov. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0
    "They thoroughly understood our needs and effectively delivered on them."
    Senior Manager of Implementation & Enablement, Cloze
    Nicole Solano
    • Other Industry
    • Boston, Massachusetts
    • 11-50 Employees
    • Online Review 
    • Verified

    Boldr. hired talents with a technical background and customer support experience for a relationship management company. The team managed job postings and pre-qualified potential members.

    Call Center Services for Insurance Company

    • Call Center Services
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    “My experience with them has been very smooth, and they’re open to requests from our side.”

    Manager, Insurance Company
    Anonymous
    • Other Industry
    • Kenton, Ohio
    • Phone Interview 
    • Verified

    Boldr. provides call center services for an insurance company. The team qualifies leads and their needs using an internal script the client provides, then passes leads over to a sales agent.

    PEO Support for Baby Registry Platform

    • Confidential
    • Nov. 2021 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They meet the specific needs of our company in a way that no other competitor can."

    Customer Support Manager, Babylist
    Nina Tran
    • Retail
    • Oakland, California
    • 51-200 Employees
    • Online Review 
    • Verified

    Boldr. is providing professional employer organization (PEO) services for a baby registry platform. They're in charge of onboarding team members and providing customer support, among other tasks.

    Data Services Outsourcing for Machinery Mnfctrng Company

    • Back Office Outsourcing
    • Confidential
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I love constructive feedback, but I can’t think of anything. They’ve been very supportive and flexible with us." 

    Outsource Support Manager, Machinery Manufacturing Company
    Rory Wicks
    • Manufacturing
    • Toronto, Ontario
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Boldr. provides data monitoring and intervention for their client's automated, robotics-based sorting process. They intervene and execute tasks with the robots remotely when necessary, enabling 24/7 support.

    Customer Service for E-Commerce and Consumer Products Co.

    • $50,000 to $199,999
    • Mar. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "All of their staff have a terrific work ethic, from their senior management team all the way down to the front-line representatives" 

     

    VP of Operations, Caraway
    Mark Riskowitz
    • Retail
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Boldr. provides a number of customer service representatives to interact with the client's end customers. After screening clients for interviews, Boldr. also familiarizes them with HR information. 

    Email, Call and Chat BPO Support for Home Goods Company

    • Back Office Outsourcing Call Center Services
    • Confidential
    • June 2020 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    “Training has been a pivotal part of our relationship, and we’ve been heavily involved in it.”

    Senior Customer Experience Manager, Home Goods Company
    Anonymous
    • Consumer Products
    • New York City, New York
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Boldr. provides a home goods firm with BPO services; the client runs training. The partnership has evolved into multiple offshore teams that handle customer interactions via phone calls, live chats, and emails.

    Venue Processing & Outbound Sales Support for Event Platform

    • Back Office Outsourcing Call Center Services
    • Confidential
    • Dec. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "I really appreciate that Boldr has been able to understand our business."

    Director of Operations & Strategy, Event Venue Marketplace
    Anonymous
    • Other Industry
    • San Francisco, California
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Boldr processes new venues for an online event venue marketplace, screening submitted venues and activating them once they meet requirements. They also help the client's outbound team and execute internal jobs.

    Customer Service Outsourcing for Photography Accessory Equipment Retailer

    • Customer Service Outsourcing
    • $200,000 to $999,999
    • Jan. 2020 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.0
    Cost
    3.0
    Willing to Refer
    4.0
    "They have a customer-centric approach, innovative solutions and company culture."
    Support Manager, Photography Accessory Equipment Retailer
    Anonymous
    • eCommerce
    • Australia
    • 11-50 Employees
    • Online Review 

    Boldr. provides customer service representatives (CSRs) to respond to customer inquiries via various channels. This includes troubleshooting problems, providing product/service information, and addressing complaints.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    9
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    February 11, 2025
    Business Entity
    Business Entity Name Boldr, Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation January 1, 2021
    Status Active
    Last Updated October 17, 2023
    ID 4689774
    Credit Report Results
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated January 1, 2022
    Learn More About The Clutch Verification Process

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