Select VoiceCom, 8 Reviews, Address, Data & More

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Philippines BPO Contact Center Experts

Since 2008, Select VoiceCom has delivered cost-effective, performance-driven contact center solutions for businesses in the USA, UK, CA, AU, and beyond. We offer 1,500 certified, premise-based, secure workstations in the Philippines. Our college-educated agents excel in IB, OB, B2B, and B2C programs, delivering quality results across various industries and business sizes.

$5,000+
< $25 / hr
1,000 - 9,999
Cebu City, Philippines
Founded 2008

Focus

Service Lines

No data have been added yet...

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

Select VoiceCom offers good value for cost, with clients noting competitive pricing and high-quality service. Notable outcomes include a $4M to $8M sales increase and a 35% rise in customer satisfaction. Clients appreciate their responsiveness and project management, making them a reliable choice.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 7 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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Select VoiceCom Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.9
Cost 4.8
Willing to Refer 5.0

Top Mentions

Review Highlights

Effective Patient Recruitment and Health Data Collection

Select VoiceCom successfully managed patient recruitment and health information collection for a pharmaceuticals company, adhering to processes and directives efficiently. Their attentiveness and process-following are notable.
Strong Project Management Skills

The company's project management is praised as reliable and punctual, consistently delivering on time and exceeding expectations. Clients appreciate their ability to manage recruitment, campaign management, HR, and training effectively.
Potential Area for Improvement: Goal Check-ins

One client suggested that more frequent check-ins on goals and financial viability could enhance service delivery. This indicates an area where Select VoiceCom might focus on improving client communication and project oversight.
Outstanding Customer Service and Culture

Select VoiceCom's dedication to quality service and team culture is highly regarded. They foster a positive work environment and maintain strong relationships with clients, enhancing their service delivery and client satisfaction.
Comprehensive Legal Services with High Accuracy

Select VoiceCom improved conversion rates and procedural efficiency for a law firm through lead verification, data management, and legal intake. Their dedication and ability to handle complex tasks impressed the client.
Proactive Problem Solving and Client Adaptability

The company is recognized for its proactive approach to challenges and adaptability to client needs, ensuring smooth operations and client satisfaction. Their problem-solving skills are particularly appreciated.

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Select VoiceCom Reviews

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Back Office Outsourcing Customer Service Outsourcing
$200,000 to $999,999
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their ability to truly listen and adapt to our specific needs was remarkable."

Jan 8, 2025

Principal, Shapiro Legal Group PLLC

Jessica Mclaughlin

Legal
New York City, New York
11-50 Employees
Online Review
Verified

Select VoiceCom provides back office and customer service outsourcing for a law firm. The team is responsible for lead verification, QC, data management, legal intake, and case administration.

Select VoiceCom's work has improved conversion rates, procedure efficiency, and processing times, ensuring a high standard of accuracy. The team delivers on time, responds to needs, and easily handles complex tasks. Their dedication, adaptability, and proactiveness have impressed the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal of Shapiro Legal Group PLLC

Describe what your company does in a single sentence.

Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Legal Screening and intake for law firm
Quality control

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

Pricing fit our budget
Good value for cost
Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Lead Verification, Quality Control, Data Management, Customer Service, Legal Intake, Case Administration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ensured a high standard of accuracy in verifying customer leads, significantly decreasing invalid entries and contributing to better conversion rates. Enhanced the quality of customer interactions by implementing quality assurance processes and providing ongoing training for the team. Efficiently processed and maintained a large volume of data entries with precision, delivering reliable information. Improved the efficiency of legal intake procedures, leading to a noticeable increase in completed intakes and faster case processing times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was highly attentive to our needs, addressing questions and concerns promptly. They adapted quickly to any changes in requirements ensuring the project remained aligned with our goals. Their ability to handle multiple complex projects simultaneously was impressive, as they maintained a seamless workflow without any delays or missed deadlines. Even during periods of high volume, they prioritized tasks effectively, ensuring that all items were delivered promptly without compromising quality. Whenever challenges arose, they provided thoughtful solutions and implemented them efficiently showcasing their flexibility and dedication to client satisfaction.

What was your primary form of communication with Select VoiceCom?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The company’s dedication to delivering results stood out. Their thorough quality control measures ensured that every interaction and process was handled with care. Their ability to truly listen and adapt to our specific needs was remarkable. They tailored their services to align perfectly with our objectives making us feel like a valued partner rather than just another client. What impressed us most was their proactive problem solving approach. Whenever a challenge arose, they addressed it swiftly and offered practical, well thought out solutions that minimized disruptions. The company’s ability to excel in multiple areas: lead verification, data management, customer service, and legal intake was unique. They seamlessly integrated these services, providing a comprehensive solution under one roof.

Are there any areas for improvement or something Select VoiceCom could have done differently?

N/A - Their services were highly effective

RATINGS

5.0

Back Office Outsourcing Sales Outsourcing
$1,000,000 to $9,999,999
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What I find most impressive about SVC is the quality of service and care that they provide."

Feb 7, 2025

Director, Photography Studio

Drew Sullivan

Media
Australia
51-200 Employees
Online Review
Verified

Select VoiceCom has partnered with a photography studio to move their bookings department from Australia to the Philippines. They've built a team of salespeople who could convert leads into clients.

Select VoiceCom has helped the client grow their annual sales from $4 million to $8 million, helping them open new business locations. The team is reliable, timely, and attentive to the client's needs. They go above and beyond to provide excellent service and care to the client and their staff.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

Portrait photography studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Convert Leads
Book Clients
Grow Revenue

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

High ratings
Great culture fit
Company values aligned

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with SVC to move our bookings department out of Australia and into the Philippines. The goal was to build a team of skilled salespeople who could convert a mix of leads into clients. Deliveribles include:

1. Total Sales

2. Conversion rate

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome measured was total sales.

SVC helped us grow our annual sales from $4M per year to $8M leading to new locations for our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.

What was your primary form of communication with Select VoiceCom?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

What I find most impressive about SVC is the quality of service and care that they provide not just to us as a client but also to our staff there in Cebu. They are always running fun events and activities to build a strong team culture and attract the best talent.

Are there any areas for improvement or something Select VoiceCom could have done differently?

No areas of improvement for now. They always bend over backwards for us even in the most difficult times like covid lockdowns.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Dec. 2024 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"Their team has been amazing to work with."

Feb 5, 2025

VP of Operations, Third-Party Management Company

Anonymous

Business services
Brooklyn, New York
11-50 Employees
Online Review
Verified

Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center.

Thanks to Select VoiceCom's efforts, the client has improved their call quality and close rate. The team is responsive to the client's needs and provides honest feedback. They also communicate well through virtual meetings, and their professionalism, values, and work culture have been impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP Of Operations of a business services company

Describe what your company does in a single sentence.

Our company is a third party management company in self storage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

To improve our call qty and quality

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

Great culture fit
Company values aligned

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with SVC to support our rapid growth and to support our internal call center. We are focused on providing the best customer service to our clients and tenants.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have improved our close rate and call quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes- their team has been amazing to work with. We are so grateful for the relationship we have built. We have open and honest feedback that goes both ways.

What was your primary form of communication with Select VoiceCom?

Virtual Meeting

What did you find most impressive or unique about this company?

SVC truly meets our needs from a culture prospective alone. I truly value the connection piece and the communication we are given.

Are there any areas for improvement or something Select VoiceCom could have done differently?

RATINGS

4.5

Call Center Services Customer Service Outsourcing Sales Outsourcing
$50,000 to $199,999
Nov. 2023 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Select VoiceCom's commitment to achieving our company initiatives is impressive."

Jan 23, 2025

Managing Member, Self-Storage Company

Anonymous

Real estate
Morehead City, North Carolina
11-50 Employees
Online Review

Select VoiceCom provides call center services for a self-storage company. The team handles inbound sales and customer service calls.

Select VoiceCom's success has been measured through improved phone call answer rates, lead conversion, tenant protection penetration, and call duration. The team is responsive to the client's requests and delivers on time. They do a great job monitoring established KPIs, reporting, and coaching.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Member of a real estate company

Describe what your company does in a single sentence.

We own and operate self storage facilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Provide better sales and customer service.
Reliably obtain customer information
Improve companywide communication

SOLUTION

How did you find Select VoiceCom?

Referral

Why did you select Select VoiceCom over others?

Referred to me

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Select Voicecom staffs a small contact center that field inbound sales and customer service calls for my company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Phone call answer rate, lead conversion, tenant protection penetration, call duration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is an ongoing project. The team leads does a great job monitoring established KPI's, reporting, and coaching. They are very responsive to our requests and deliver in established timeframes.

What was your primary form of communication with Select VoiceCom?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Select VoiceCom's commitment to achieving our company initiatives is impressive. Great English. Professional attitudes.

Are there any areas for improvement or something Select VoiceCom could have done differently?

N/A

RATINGS

5.0

Call Center Services Sales Outsourcing
$50,000 to $199,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're detail-oriented and provide a lot of inputs based on their previous experience."

Jan 19, 2025

President, Marketing Technology Company

Anonymous

Advertising & marketing
Miami, Florida
11-50 Employees
Online Review
Verified

Select VoiceCom provides call center services for a marketing technology company. They're tasked with calling over over 1,000 local businesses daily on the client's behalf to promote their products and services.

The client has been pleased with the call dispositions. By being highly flexible and agile, Select VoiceCom offers a personal touch when addressing the client's needs. The team is also detail-oriented and always provides valuable insights based on their knowledge and experience.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of an advertising & marketing company

Describe what your company does in a single sentence.

Marketing Technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Acquire New Local Busienss Clients

SOLUTION

How did you find Select VoiceCom?

Previous Client

Why did you select Select VoiceCom over others?

High ratings
Great culture fit
Good value for cost
Company values aligned
Worked with previously

How many teammates from Select VoiceCom were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Select Voice assisted with calling 1k+ local businesses daily on our behalf offering our products and services to small business owners

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Call dispositions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very flexible and agile to help continue to optimize and create efficiencies for the campaign

What was your primary form of communication with Select VoiceCom?

Virtual Meeting

What did you find most impressive or unique about this company?

They're detail-oriented and provide a lot of inputs based on their previous experience to make the campaign successful

Are there any areas for improvement or something Select VoiceCom could have done differently?

I believe checking in on goals and ensureing financial viability more often would be beneficial

RATINGS

5.0

Call Center Services
$50,000 to $199,999
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They follow the steps and directives with ease."

Jan 13, 2025

Recruitment Manager, Clinical Research Company

Anonymous

Pharmaceuticals
Raleigh, North Carolina
51-200 Employees
Online Review
Verified

Select VoiceCom provides patient recruitment services for a clinical research company. The team receives leads, enters them into the CTMS, contacts patients, completes their profiles, and schedules them.

Select VoiceCom has successfully randomized patients for the client. The team is attentive, follows the client's directives, and is easy to work with. The client communicates with Select VoiceCom through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Recruitment Manager of a pharmaceuticals company

Describe what your company does in a single sentence.

Clinical Research trials

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Patient Recruitment
Health Information Collection

SOLUTION

How did you find Select VoiceCom?

used in prior company

Why did you select Select VoiceCom over others?

Prior relationship

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Receive leads, enter into CTMS, contact patient, complete profile, prescren for partcipation in study, schedule patient

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Randomized patients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is very attentive and follows the process as directed

What was your primary form of communication with Select VoiceCom?

Virtual Meeting

What did you find most impressive or unique about this company?

They follow the steps and directives with ease.

Are there any areas for improvement or something Select VoiceCom could have done differently?

Not at this time

RATINGS

5.0

Call Center Services
$1,000,000 to $9,999,999
May 2023 - Ongoing

4.5

Quality: 4.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 5.0

"Their consistency and good training are outstanding."

Jan 13, 2025

CFO, AdvisoryCloud

Leo Prada

Other industries
San Rafael, California
51-200 Employees
Online Review
Verified

Select VoiceCom provides call center services for an advisory platform. The team handles inbound and outbound calls, email, chat, data entry into Salesforce, and other voice and non-voice office tasks.

Select VoiceCom's work has led to a 35% surge in customer satisfaction scores, a 40% decrease in response times, and a 25% increase in overall sales conversions within the first six months. The team is consistent and well-trained. Select VoiceCom collaborates closely with the client via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of AdvisoryCloud

Describe what your company does in a single sentence.

AdvisoryCloud connects professionals with companies seeking advisory board members to provide strategic guidance and expertise.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

phone Customer Service support and sales

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

High ratings

How many teammates from Select VoiceCom were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

provide staffing and management for Client’s sales
and customer support services which may include inbound and outbound telephone
calls, email, chat, and data entry into Salesforce and such other voice and non-voice
office tasks assigned.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Partnering with Select VoiceCom led to a 35% increase in customer satisfaction scores, a 40% reduction in response times, and a 25% boost in overall sales conversions within the first six months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes good close work with the management team

What was your primary form of communication with Select VoiceCom?

Email or Messaging App

What did you find most impressive or unique about this company?

Their consistency and good training are outstanding.

Are there any areas for improvement or something Select VoiceCom could have done differently?

not really

RATINGS

4.5

Customer Service Outsourcing Recruiting Recruitment Process Outsourcing
Confidential
Jan. 2021 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are the best!"

Jan 13, 2025

CEO, Financial Services Co

Anonymous

Financial services
Los Altos, California
11-50 Employees
Online Review
Verified

Select VoiceCom provided outsourced recruitment services for a financial services company. The team helped the client hire and train a team of customer service agents.

The client was satisfied with the customer service team that Select VoiceCom assembled. Moreover, the team was responsive and communicated via email, messaging apps, and virtual meetings. Overall, the client praised the team's high security standards and eye for talent.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of a financial services company

Describe what your company does in a single sentence.

We help people find and rollover their 401(k)s

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Customer service

SOLUTION

How did you find Select VoiceCom?

Referral

Why did you select Select VoiceCom over others?

High ratings
Referred to me

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SVC helped us hire and train a team of agent for customer services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are very sastified with what the SVC team are doing for us. They are the best!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive

What was your primary form of communication with Select VoiceCom?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

High standards for security and quality of people.

Are there any areas for improvement or something Select VoiceCom could have done differently?

RATINGS

5.0

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Verified Client Reviews: 7

Overall Review Rating: 4.9

Source: Clutch

Last Updated: February 7, 2025

Business Entity

Business Entity Name	SVCPH Inc.
Source	Securities and Exchange Commission Philippines
Jurisdiction of Formation	Philippines
Date of Formation	July 7, 2014
Status	Active
Last Updated	January 10, 2025
ID	CS20145918

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	January 18, 2025

Learn More About The Clutch Verification Process

Locations (2)

1001 - 2000

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Select VoiceCom

Philippines BPO Contact Center Experts

1 Language that we service

1 Timezone that we service

2 Locations

Focus

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Select VoiceCom Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Patient Recruitment and Health Data Collection

Strong Project Management Skills

Potential Area for Improvement: Goal Check-ins

Outstanding Customer Service and Culture

Comprehensive Legal Services with High Accuracy

Proactive Problem Solving and Client Adaptability

Reviews mentioning:

Select VoiceCom Reviews

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Call Center Services for Third-Party Management Company

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Call Center Services for Self-Storage Company

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Call Center Services for MarTech Company

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RESULTS & FEEDBACK

RATINGS

Call Center Services for Advisory Platform

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Customer Service Recruiting for Financial Services Co

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Business Entity

Credit Report Results

Locations (2)