Your partner in gaining & retaining customers.

Customers in today’s on-demand economy expect quick answers and personalized service. At Ruby@, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences. Trusted by more than 13,000 business owners, our US-based, live virtual receptionists and chat specialists create meaningful human connections supported by proprietary technology—building trust, fostering loyalty, and helping win new business 24/7, 365-days a year. Ruby has helped companies grow since 2003 and has gained national recognition as a Fortune Magazine Best Small Company to Work For in the U.S., Inc. Best Workplaces, repeat Great Places to Work rankings and a Silver Stevie for Customer Service Training Team of the Year. To learn more, visit ruby.com or experience Ruby's for yourself by calling 844-311-7829.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Locations
Portland, OR
Year founded
Founded 2003

Service Lines

Call Center Services: 80%
Customer Service Outsourcing: 20%

Select Focus Area

Inbound Services

Answering services: 50%
Virtual receptionist: 40%
Inbound appointment scheduling: 10%

Customer Service Outsourcing

Chat Support Services: 50%
Phone Support Services: 50%

Industries

Legal: 25%
Business services: 20%
Financial services: 20%
Advertising & marketing: 10%
Medical: 10%
Other industries: 10%
Real estate: 5%

Clients

Small Business (<$10M): 70%
Midmarket ($10M - $1B): 30%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 2.1 /5

What Clients Have Said

Ruby Receptionists offers competitive pricing, with clients reporting costs around $300 monthly for virtual receptionist services. Their value is highlighted by significant savings of $1,000 to $2,000 per month and high-quality service, making them a cost-effective choice for businesses.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 7 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Ruby Review Insights

Overall Review Rating

4.6

Quality 2.0
Schedule 2.1
Cost 2.1
Willing to Refer 4.7

Top Mentions

Review Highlights

Effective Communication Tools

Ruby offers effective communication tools such as email notifications, text messages, and mobile apps, enhancing the client experience by ensuring seamless communication.
Cost-Effective Services

Clients find Ruby Receptionists to be a cost-effective solution, with some saving significant amounts of money monthly. The pricing structure is deemed good and affordable.
Constructive Feedback Lacking

While clients are generally positive, there is a lack of constructive feedback or specific suggestions for areas of improvement.
No Specific Areas for Improvement

Most clients did not identify any specific areas for improvement, indicating overall satisfaction with the services provided by Ruby Receptionists.
Supporting Small Firms

Ruby Receptionists are particularly beneficial for solo practitioners and small firms, helping them manage their call operations efficiently.
Professionalism and Reliability

Clients appreciate Ruby Receptionists for their professionalism and reliable services, which help solo practitioners and small firms maintain a professional image.

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Ruby Reviews

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Call Center Services
$10,000 to $49,999
Jan. 2013 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They run a tight ship."

Aug 11, 2020

Principal Attorney, Law Offices of Ross Cornell

Ross Cornell

Legal
Long Beach, California
1-10 Employees
Phone Interview
Verified

Ruby Receptionists provide ongoing phone answering services to a solo legal practitioner. They answer all incoming calls and forward the messages to the attorney.

Ruby Receptionists helps the attorney appear professional to potential clients. The team is organized and the service is consistent. Ruby Receptionists is superior to the previous answering methods that the attorney used.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an attorney and solo practitioner. I have my own litigation firm in California.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Ruby Receptionists?

I wanted to get a virtual receptionist. I had been paying for an office suite that included a reception service, but it was low quality.

SOLUTION

What was the scope of their involvement?

They take calls and forward them to me. We have an email system where they can send me messages and voicemails.

What is the team composition?

I don’t have one specific point of contact. The company is relatively large, so there are a number of employees answering my calls.

How much have you invested in them?

I spend a little less than $300 per month.

What is the status of this engagement?

We’ve been working together for 6–7 years, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s nice to have a live answering service, especially because many solo practitioners have an automated answering service. Having a real person answering my calls is more professional.

How did Ruby Receptionists perform from a project management standpoint?

When I need to speak with someone, I email them. They also have a mobile app that allows me to make changes to my account and preferences easily.

What did you find most impressive about them?

The value of having a live answering service is tremendous.

Are there any areas they could improve?

No, there’s nothing I can think of. They run a tight ship.

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are a team of qualified receptionists who display the utmost courtesy to my callers."

Nov 19, 2018

Owner, The Tyra Law Firm, LLC

Neil W. Tyra, Esq.

Legal
Rockville, Maryland
1-10 Employees
Online Review
Verified

Ruby Receptionists provides 24/7 call reception support services.

Professional and polite, Ruby Receptionists is integral to improving operational flexibility and promoting customer relations. The team delivers exceptional service with seamless transfers and competent problem solving.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Tyra Law Firm, LLC, provides estate planning, family law, and personal injury legal services. I am the founder and solo practitioner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ruby Receptionists?

We hired Ruby Receptionists to manage our daily telephone operations.

What were your goals for this project?

We wanted to ensure that all callers were greeted professionally and personally by dedicated personnel I could trust to deliver the quality of service I expect from my firm.

SOLUTION

How did you select this vendor?

I met with them personally to explain my needs. Their solution package addressed everything and more.

Describe the project in detail.

They are our first responders and the outward face of our law firm, connecting us to potential clients trying to reach us. If I am not available, they offer to take a message or forward the caller to my voicemail. I then receive notification of the call via text message, email, and through my mobile phone application. By porting my business line phone number and using their mobile phone application, I am able to protect my private number without having to sacrifice functionality.

What was the team composition?

The team is composed of very qualified and professional receptionists who display the utmost courtesy to my callers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Ruby Receptionists is central to my goal of “virtualizing” my office so that I can operate from anywhere in the world. They go above and beyond to be helpful. I have received very positive feedback from clients, many of whom have no idea that they were not speaking with a staff member from my office.

How effective was the workflow between your team and theirs?

I work seamlessly with my Ruby Receptionists. With each call transfer, I am greeted with a pleasant voice and an enthusiastic "employee.”

What did you find most impressive about this company?

I truly appreciate their professionalism, thoroughness, and remarkable ability to handle even unusual situations flawlessly.

Are there any areas for improvement?

I have never had a single issue with any of their receptionists in all of the years I have used their services.

RATINGS

5.0

"I cannot rate them high enough."

Call Center Services
$1,000,000 to $9,999,999
Dec. 2011 - Ongoing

4.5

Quality: 4.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.5

"They provide very good call quality and very good customer support."

Aug 12, 2017

President, Advertising Firm

Anonymous

Advertising & marketing
Tobyhanna, Pennsylvania
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

I'm not really sure why we use them but it helps.

How many inbound calls did your company handle every day?

76% or so, and others were scams, which is annoying.

What challenge were you trying to address with the service provider?

We wanted to become a better company by using their services.

SOLUTION

What was the scope of the service provider's involvement?

They provide very good call quality and very good customer support.

Could you describe the pricing structure and how they billed you?

The pricing structure is good.

How did you come to work with this service provider?

I was searching for something to help the company and came across Ruby Receptionists.

How would you assess the service provider for answering calls, customer service, and communication?

They are great.

How much time and money does this service provider save you each month?

They save us $1,000 or $2,000 per month, it's quite inexpensive.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It was a nice experience.

What are the service provider's strengths?

They offer good call quality and customer service.

What areas can the service provider improve?

I'm not sure.

How long has your company been working with this service provider?

We started in December 2011.

How much money do you spend annually with this service provider?

The cost averages $1,000,000 to $9,999,999.

RATINGS

4.5

Call Center Services
Less than $10,000

4.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.5

"It's a helpful service, available with support whenever needed, and innovative technology."

Jun 22, 2017

Owner, Marketing

Anonymous

Arts, entertainment & music
Baton Rouge, Louisiana
1-10 Employees
Survey Response

Call Center Services
Less than $10,000

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.5

"There was a small learning curve for our groups, but that has passed and we are seeing very positive results."

Jun 22, 2017

Manager, Sales

Anonymous

Manufacturing
Raleigh, North Carolina
10,001+ Employees
Survey Response

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"The level of professionalism Call Ruby carries in their work is phenomenal."

Jun 22, 2017

Senior Manager, Finance

Anonymous

Financial services
Lynn, Massachusetts
1,001-5,000 Employees
Survey Response

Call Center Services
$10,000 to $49,999

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.5

"It frees up so much work that we no longer have to do and provides better service than if a person were doing the work."

Jun 22, 2017

Manager, Administration

Anonymous

Energy & natural resources
Elma, Washington
5,001-10,000 Employees
Survey Response

Showing 1-7 of 7 Reviews

Locations (1)

805 SW Broadway #900 Portland, OR, United States 97205

201 - 250

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Ruby

Your partner in gaining & retaining customers.

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Ruby Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Communication Tools

Cost-Effective Services

Constructive Feedback Lacking

No Specific Areas for Improvement

Supporting Small Firms

Professionalism and Reliability

Reviews mentioning:

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Locations (1)

Contact

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