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Your partner in gaining & retaining customers.

Customers in today’s on-demand economy expect quick answers and personalized service. At Ruby@, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences. Trusted by more than 13,000 business owners, our US-based, live virtual receptionists and chat specialists create meaningful human connections supported by proprietary technology—building trust, fostering loyalty, and helping win new business 24/7, 365-days a year. Ruby has helped companies grow since 2003 and has gained national recognition as a Fortune Magazine Best Small Company to Work For in the U.S., Inc. Best Workplaces, repeat Great Places to Work rankings and a Silver Stevie for Customer Service Training Team of the Year. To learn more, visit ruby.com or experience Ruby's for yourself by calling 844-311-7829.

  • Undisclosed
  • Undisclosed
  • 250 - 999
  • Founded 2003
Average Review Rating
4.6
Total Reviews
7
Most Common Project Size
Less than $10,000
Average Referral Rating
4.7 /5

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    Highly Rated Similar Providers

    Overall Review Rating

    4.6
    • Quality

      2.0 /5
    • Schedule

      2.1 /5
    • Cost

      2.1 /5
    • Willing to Refer

      4.7 /5
    See all 7 Reviews
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    Virtual Receptionist Service for Law Firm

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2013 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They run a tight ship."

    Aug 11, 2020

    Ruby Receptionists provide ongoing phone answering services to a solo legal practitioner. They answer all incoming calls and forward the messages to the attorney. 

    Receptionist Support for Law Firm

    • Call Center Services
    • Less than $10,000
    • Jan. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are a team of qualified receptionists who display the utmost courtesy to my callers." 

    Nov 19, 2018

    Ruby Receptionists provides 24/7 call reception support services. 

    Answering & Customer Services for Advertising Firm

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Dec. 2011 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    4.5

    "They provide very good call quality and very good customer support."

    Aug 12, 2017

    Call Ruby Has Innovative Technology

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It's a helpful service, available with support whenever needed, and innovative technology."

    Jun 22, 2017

    Call Ruby Has Performed Wonderfully

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "There was a small learning curve for our groups, but that has passed and we are seeing very positive results."

    Jun 22, 2017

    Excellent Service Saves Time and Worth the Money

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The level of professionalism Call Ruby carries in their work is phenomenal."

    Jun 22, 2017

    24/7 Bilingual Services and Mobile Options for Energy Company

    • Call Center Services
    • $10,000 to $49,999
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It frees up so much work that we no longer have to do and provides better service than if a person were doing the work."

    Jun 22, 2017

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