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Ruby

Your partner in gaining & retaining customers.

Customers in today’s on-demand economy expect quick answers and personalized service. At Ruby@, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences. Trusted by more than 13,000 business owners, our US-based, live virtual receptionists and chat specialists create meaningful human connections supported by proprietary technology—building trust, fostering loyalty, and helping win new business 24/7, 365-days a year. Ruby has helped companies grow since 2003 and has gained national recognition as a Fortune Magazine Best Small Company to Work For in the U.S., Inc. Best Workplaces, repeat Great Places to Work rankings and a Silver Stevie for Customer Service Training Team of the Year. To learn more, visit ruby.com or experience Ruby's for yourself by calling 844-311-7829.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Portland, OR
  • Year founded
    Founded 2003

1 Locations

  • Portland , OR

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 2.1 /5

    What Clients Have Said

    Ruby Receptionists offers competitive pricing, with clients reporting costs around $300 monthly for virtual receptionist services. Their value is highlighted by significant savings of $1,000 to $2,000 per month and high-quality service, making them a cost-effective choice for businesses.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 7 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Ruby Review Insights

    Overall Review Rating

    4.6
    • Quality 2.0
    • Schedule 2.1
    • Cost 2.1
    • Willing to Refer 4.7

    Top Mentions

    Review Highlights

    • Good Call Quality

      The call quality provided by Ruby Receptionists is frequently mentioned as very good, contributing to the overall satisfaction with their services.

    • Constructive Feedback Lacking

      While clients are generally positive, there is a lack of constructive feedback or specific suggestions for areas of improvement.

    • Positive Client Feedback

      Clients have reported receiving positive feedback from their own clients about the professionalism and helpfulness of Ruby Receptionists’ services.

    • Professionalism and Reliability

      Clients appreciate Ruby Receptionists for their professionalism and reliable services, which help solo practitioners and small firms maintain a professional image.

    • Improvement in Customer Relations

      Ruby Receptionists play a crucial role in enhancing customer relations for their clients, ensuring all callers are greeted professionally and personally.

    • Supporting Small Firms

      Ruby Receptionists are particularly beneficial for solo practitioners and small firms, helping them manage their call operations efficiently.

    Ruby Reviews

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    Virtual Receptionist Service for Law Firm

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2013 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They run a tight ship."

    Principal Attorney, Law Offices of Ross Cornell
    Ross Cornell
    • Legal
    • Long Beach, California
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Ruby Receptionists provide ongoing phone answering services to a solo legal practitioner. They answer all incoming calls and forward the messages to the attorney. 

    Receptionist Support for Law Firm

    • Call Center Services
    • Less than $10,000
    • Jan. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are a team of qualified receptionists who display the utmost courtesy to my callers." 

    Owner, The Tyra Law Firm, LLC
    Neil W. Tyra, Esq.
    • Legal
    • Rockville, Maryland
    • 1-10 Employees
    • Online Review 
    • Verified

    Ruby Receptionists provides 24/7 call reception support services. 

    Answering & Customer Services for Advertising Firm

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Dec. 2011 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    4.5

    "They provide very good call quality and very good customer support."

    President, Advertising Firm
    Anonymous
    • Advertising & marketing
    • Tobyhanna, Pennsylvania
    • 501-1,000 Employees
    • Survey Response 

    Call Ruby Has Innovative Technology

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It's a helpful service, available with support whenever needed, and innovative technology."

    Owner, Marketing
    Anonymous
    • Arts, entertainment & music
    • Baton Rouge, Louisiana
    • 1-10 Employees
    • Survey Response 

    Call Ruby Has Performed Wonderfully

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "There was a small learning curve for our groups, but that has passed and we are seeing very positive results."

    Manager, Sales
    Anonymous
    • Manufacturing
    • Raleigh, North Carolina
    • 10,001+ Employees
    • Survey Response 

    Excellent Service Saves Time and Worth the Money

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The level of professionalism Call Ruby carries in their work is phenomenal."

    Senior Manager, Finance
    Anonymous
    • Financial services
    • Lynn, Massachusetts
    • 1,001-5,000 Employees
    • Survey Response 

    24/7 Bilingual Services and Mobile Options for Energy Company

    • Call Center Services
    • $10,000 to $49,999
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It frees up so much work that we no longer have to do and provides better service than if a person were doing the work."

    Manager, Administration
    Anonymous
    • Energy & natural resources
    • Elma, Washington
    • 5,001-10,000 Employees
    • Survey Response 

    Locations (1)

    201 - 250

    Contact Ruby

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