TMP Direct

BACKGROUND

Please describe your company and your position there.

My company is in to telecommunication since last 16 years and I work as the AVP - Business development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TMP Direct, and what were your goals??

We hired TMP Direct for managing the Customer support and the main reason was to give top quality customer experience. TMP has impressed us by providing what we needed beyond expectation

SOLUTION

How did you select this vendor and what were the deciding factors?

It was handled by the commercial team

Describe the project in detail and walk through their service package, including any calling tools used.

Its a call center services provided by TMP Direct, complete end2end solution have been provided by them

Who did you work with and what was the feedback process like?

Its a call center services provided by TMP Direct, complete end2end solution have been provided by them

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Will like to give them 10/10... full score

Describe their project management style, including communication tools and timeliness.

Weekly reviews followed by Monthly reviews to focus on enhancement and betterment.

What did you find most impressive or unique about this company?

We've been impressed with their highly professional attitude with the warmth of family bonding.

Are there any areas for improvement or something they could have done differently?

None.