Currently, Clutch Guarantee is available to select advertisers and Clutch Verified providers. Differentiate your company with this exclusive offer. Most providers on Clutch don't carry the badge yet, which is what makes it mean something to a buyer.

The clause is inserted into your MSA or SOW with the buyer and adds the following terms:

• The clause applies to all client contracts, not just Clutch-sourced deals. Once you enroll, the Guarantee attaches to your client engagements regardless of how the client found you.
• A 14-day satisfaction window. The Buyer can cancel for any reason within 14 calendar days of the Project Start Date — no reason required. The Start Date is the kickoff meeting date; if there's no kickoff, it's the agreed written start date; and if neither exists, it defaults to the contract signing date.
• A 100% refund of Guaranteed Fees. If the Buyer cancels in that window, you refund all fees the Buyer has paid for the project – including any deposit paid at signing – within 15 business days. You can't reduce or withhold it based on work completed, partial delivery, or any dispute.
• You hold the refund obligation, not Clutch. Clutch facilitates the program but is not a party to your contract and carries no financial obligation.
  
• Work product can't be used after a refund. Once the refund is issued, the Buyer must stop using the work product created during the window and return or destroy it at your election (and certify compliance on request within 5 business days). The Buyer keeps only their own pre-existing materials.
• Disputes resolve directly between you and the Buyer. First an informal good-faith resolution period, then binding arbitration through New Era ADR if unresolved — concluding within 30 days of filing. You bear the arbitration fees.

A self-made guarantee is just a claim, and it stops at your own website. The Clutch Guarantee is backed by a standard contract clause. It also gets you visibility your own guarantee never could: your profile, directory listings, and matched proposals, all surfaced to buyers and AI procurement agents before they ever reach your site.

If the engagement isn't working in the first 14 days, the buyer sends a written cancellation, no reason required. You refund 100% of the Guaranteed Fees — all fees the buyer has paid for the project to that point, including any upfront deposit — within 15 business days. Once the refund is issued, the buyer must stop using all work product created during the window, return or destroy all copies, and certify it in writing if you ask. That's the whole process.

Your exposure is bounded on three sides: only Guaranteed Fees, only a 14-day window, and the buyer loses the right to use the work if a refund is issued. There's no open-ended liability — the most you can ever refund is what the buyer has already paid you for that project.

Three steps, all in your Vendor Dashboard. Confirm you're eligible, accept the terms in the onboarding flow, and drop the standardized clause into your client contracts. The badge goes live on your profile and directory card from there.