Big Outsource

BACKGROUND

Please describe your company and position.

I am the Founder at Everlane of Everlane

Describe what your company does in a single sentence.

We are ecommerce retail company, we want the right choice to be as easy as putting on a great T-shirt.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• As the Founder of an expanding ecommerce retail company, I aimed to enhance our customer service and streamline back office operations to maintain the highest level of customer satisfaction while efficiently managing our business processes.

SOLUTION

How did you find Big Outsource?

• Online Search
• Clutch Site

Why did you select Big Outsource over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource proved to be the perfect partner to tackle our challenges. They provided a comprehensive solution encompassing customer service and back office outsourcing. 

Their scope of work included: 

• Customer Service Excellence: Big Outsource established a dedicated team of skilled agents to manage customer inquiries, complaints, and support requests. They seamlessly integrated into our brand's voice and culture, ensuring consistent and personalized customer interactions. 
• Efficient Back Office Management: Their team efficiently handled order processing, inventory management, and data entry tasks. Their attention to detail and accuracy significantly improved our operational efficiency. 

Key Deliverables: 

• Swift response times to customer inquiries. 
• Timely and accurate order processing, reducing errors and delays. 
• Streamlined inventory management resulting in reduced stock discrepancies. 
• Precise data entry leading to improved data integrity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Big Outsource yielded remarkable results: 

• Customer Satisfaction Surge: Customer feedback ratings and positive reviews increased by 30%, reflecting improved customer interactions and issue resolution. 
• Reduced Order Processing Time: Order processing time decreased by 40%, resulting in quicker deliveries and higher customer satisfaction. 
• Inventory Accuracy: Inventory discrepancies decreased by 90%, minimizing stockouts and overstock situations. 
• Operational Efficiency: Our internal teams could focus on core business strategies, leading to a 20% growth in revenue within the first year of collaboration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource exhibited exceptional project management skills. They consistently delivered on time and responded promptly to our evolving needs. Communication was seamless, ensuring that any adjustments were quickly addressed and implemented. Their agility allows us to adapt to market changes and customer demands effectively.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly impressive about Big Outsource was their unwavering commitment to our success. They went beyond being an outsourcing provider; they became a genuine partner invested in our growth. Their ability to understand our unique business requirements and adapt their strategies accordingly was highly impressive.

Are there any areas for improvement or something Big Outsource could have done differently?

No area of Improvement

BACKGROUND

Please describe your company and position.

I am the Senior Manager 

Describe what your company does in a single sentence.

We are a telecommunications company based in the United States, providing comprehensive communication and connectivity solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Our primary objective for hiring Big Outsource was to improve our customer and technical support services, as well as streamline our billing and collection process.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

30

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource was primarily tasked with handling our customer and technical support operations, along with managing our billing and collection process. The key deliverables were improved customer satisfaction rates, quicker resolution times, and enhanced efficiency in the billing and collection process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project is that we have inproved customer satisfaction rates and enhanced efficiency in the biiling and collection proccesses.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource demonstrated outstanding project management. Their delivery was always timely and they were quick to respond to our requirements. Their proactive communication and transparency are particularly appreciated.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out about Big Outsource is their commitment to customer satisfaction and their proficiency in the services they provide. Their handling of customer support and technical issues, as well as billing and collection, is truly remarkable.

Are there any areas for improvement or something Big Outsource could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Director of Planning IGK Hair of IGK Hair

Describe what your company does in a single sentence.

W e area U.S.- based haircare company that delivers top-notch, innovative hair care products to clients around the globe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Our primary goals for engaging Big Outsource were to streamline our administrative processes, manage back-office operations, and improve product information management effectively.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource was tasked with the responsibility of over seeing our administrative functions , handling b ack-office support, and managing product information. Their deliverables have resulted in improved administrative efficiency and enhanced product information management, leading to improved customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The meaurable out come is that we have experience improvement in our administrative efficiency and enhanced product information management, leading to increased customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource's project management approach was highly professional and efficient. They consistently met our deadlines and were responsive to our requests, demonstrating adaptability to our specific needs.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What distinguishes Big Outsource is their deep understanding of our unique business needs and unwavering commitment to delivering quality services. They provide valuable insights that help improve our operations.

Are there any areas for improvement or something Big Outsource could have done differently?

They are delivering more than our expectations and precisely to our needs.

BACKGROUND

Please describe your company and position.

I am the Application Specialist at Waymon of Waymo

Describe what your company does in a single sentence.

Our company specializesin developing and deploying cutting-edge artificial intelligence (AI)solutions for businesses across diverse industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• WehiredBig Outsourceto manageour customer support,handle ticket management, andstreamline ourbackoffice operations, aimingto enhanceour customerservice efficiencyand improveour operational processes.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource Was responsible for managing our customer queries, overseeing ticketing system, and coordinating back-office operations.The key deliverables were enhanced customer service quality, stream lined ticket management, and improved back-office efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Big Outsource are very responsive everytime and keep progressing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource has shown impressive project managementskills.They have always delivered on time and have been quick to respond.to our needs, often providing proactive Solutions to any challenges that arose.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets Big Outsource apart is their excellent understanding of our niche industry needs and their commitmenttodelivering exceptional customer service.Their ability to adapt and work seamlessly with our internal team was also commendable.

Are there any areas for improvement or something Big Outsource could have done differently?

There is no area, they've maintainedn their integrity through to the point.

BACKGROUND

Please describe your company and position.

I am the Owner of a financial services company.

Describe what your company does in a single sentence.

We are a US-based accounting firm offering a full suite of financial management solutions to businesses of all sizes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

We hired Big Outsource to take charge of our bookkeeping functions, which allows us to focus more on strategic and advisory services for our clients.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Pricing fits our budget
• Great culture fit
• Good value for the cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource's scope of work includes: 

• recording our financial transactions
• reconciling bank statements
• producing financial reports
• managing accounts payable and receivable 

The key deliverables were accurate financial records and timely reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Cost efficiency 
• 99% accuracy

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource has demonstrated excellent project management skills. They consistently deliver on time and are quick to respond to our needs. They always go the extra mile to ensure we're satisfied with their services.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out about Big Outsource was their professionalism and expertise in bookkeeping. They also impress us with their commitment to quality and customer satisfaction.

Are there any areas for improvement or something Big Outsource could have done differently?

None I can think of; Big Outsource has been great to date!

BACKGROUND

Please describe your company and position.

I am the Manager of AllianceRx Walgreens Pharmacy

Describe what your company does in a single sentence.

Our company operates a thriving e-commerce platform, selling a wide variety of products across the United States

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We hired Big Outsource to handle our order processing and invoicing functions, and to provide graphic design support with the goal of enhancing operational efficiency and improving our platform's visual appeal.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource handled the comprehensive processing of our e-commerce orders, from handling customer purchases to managing invoices. In addition, they provided graphic design services for our product listings and promotional materials. The key deliverables were enhanced operational efficiency, improved financial management, and a visually appealing e-commerce platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered on time, were responsive to our needs, and showed flexibility in their approach based on our feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource's project management was commendable and they respond timely to our need.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with Big Outsource's commitment to delivering quality services. They understood our e-commerce business's specific needs and delivered solutions that were not just effective but also innovative.

Are there any areas for improvement or something Big Outsource could have done differently?

Big Outsource delivers something great.

BACKGROUND

Please describe your company and position.

I am the Director of Finance of an other industries company

Describe what your company does in a single sentence.

Sales & Marketing for small to mid-sized manufacturers in the Gift Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Data Entry

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

Pricing fit our budget

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Getting Manual Data into our systems in an effective and efficient manner

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Finding a partner that would be able to handle the initial tasks in an efficient and accurate manner. 
• Being able to ebb and flow with our staffing needs as we continued to grow or needed to increase staffing over the course of the year due to some seasonal nature of our business. 
• Being able to get “replacements” or additional staffing up and running efficiently once the initial training was done.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Big Outsource has always met our needs from a task and staffing perspective, even working on weekends when required to do so.
• Ability to quickly get up to speed on the needs we had, allowed us to expand some of the work they are doing for us since we began our partnership

What was your primary form of communication with Big Outsource?

Email or Messaging App

What did you find most impressive or unique about this company?

Our experience with Big Outsource has been remarkably positive. They have proven to be a dependable outsourcing partner, showing substantial knowledge and understanding of our needs While the initial stages of our partnership involved a bit of a learning curve, Big Outsource demonstrated commendable flexibility and responsiveness. 

They ensured that any minor hurdles were promptly addressed, and our collaboration took off smoothly from there. The team's consistent updates and clear communication were appreciated and contributed to a seamless workflow. The partnership with Big Outsource has led to significant improvements in our operational efficiency. 

Their involvement has allowed our in-house team to focus more on strategic priorities, a benefit that has been truly valuable for us. Big Outsource has consistently delivered high-quality work, and their dedication to our projects is evident. They've shown professionalism throughout our partnership and continue to strive for excellence, a trait we highly admire.

In conclusion, Big Outsource stands out as a highly competent outsourcing partner. They combine expertise, commitment, and quality in their service, significantly contributing to our project's success. We're confident in recommending them to other businesses seeking a reliable outsourcing solution, and we eagerly look forward to further fruitful collaborations.

Are there any areas for improvement or something Big Outsource could have done differently?

Big Outsource has always been quick to correct any issues that have been discussed during the course of our partnership.

BACKGROUND

Please describe your company and position.

I am the Pres. At Mitchell'sNY Logistics of Mitchell'sNY Logistics

Describe what your company does in a single sentence.

We deliver better Solutions! Offering logistics Solutions to meet daily needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We hired Big Outsource to accomplish specific goals related to enhancing our customer support and call center operations for our logistics company. Our primary objective was to improve the overall customer experience by ensuring quick and efficient resolution of inquiries, order tracking, and addressing any concerns our customers may have had during their interactions with our company.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work provided by Big Outsource was comprehensive and well-defined. They handled all aspects of customer and call center outsourcing for us. This included managing inbound and outbound calls, handling customer queries, processing orders, providing real-time shipment updates, and resolving issues promptly. 

Their team was responsible for managing our customer support across various channels like phone, email, and live chat. Key deliverables of their solution were as follows: Efficient call center management Improved response times Streamlined order processing Enhanced customer satisfaction Accurate tracking and updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our collaboration with Big Outsource have been nothing short of exceptional. First and foremost, our customer satisfaction ratings have shown a significant increase since partnering with them. Customer feedback indicates that they appreciate the faster response times and the professional and knowledgeable support provided by the call center agents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource's project management has been top-notch. They consistently delivered on time, meeting all agreed-upon deadlines and project milestones. Their responsiveness to our needs was truly impressive. Whenever we had urgent requirements or changes to be implemented, they swiftly adapted and accommodated our requests without compromising on quality.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets Big Outsource apart from other outsourcing companies is their dedication to excellence and their ability to understand our company's unique needs and values. Their team members demonstrated a deep understanding of our logistics business, which translated into a more personalized and effective customer support experience.

Are there any areas for improvement or something Big Outsource could have done differently?

Big Outsource gives the best. Their professionalism, responsiveness, and understanding of our business make them a valuable partner. We look forward to continuing our successful collaboration with them in the future.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of OpnRoad

Describe what your company does in a single sentence.

Mergers and acquisition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To complete our database project. We needed to hire someone who could be our data manager to search and add information to our project.
• Work with a company that has the same values as us. Ethical, growth, and helpful.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our desired candidate needed basic skills using computers and web searching. Searching data on the internet, creating google spread sheets, and doing data research.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every morning we had a meeting with the team to ensure the team understood the project and if anyone is hung up on a task. We communicate through slack which is super helpful for any questions that may need to be answered right away.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver on time. No issues at all.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I love how much they care about their employees. It's a family feel and it's something we as a small company run the same way.

Are there any areas for improvement or something Big Outsource could have done differently?

Nothing that comes to mind.

BACKGROUND

Please describe your company and position.

I am the Practice Administrator of the business.

Describe what your company does in a single sentence.

Our business allows patients to have a health consultation with an Australian registered, fully qualified and experienced Doctor via video call, anywhere in Australia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

To find a reliable and cost-effective solution to handle our business’s support needs

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To provide reliable support team coverage for our business, 18 hours a day, 365 days a year.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our partnership with Big Outsource has influenced our business positively in several ways. Firstly, it has contributed to our growth by enabling us to scale our operations and handle a higher volume of calls and customer enquiries. Secondly, it has improved our efficiency by relieving us of the burden of managing the employment of our support team internally. 

This allowed us to focus on core business functions and allocate resources more effectively. Additionally, the cost savings achieved through outsourcing have significantly impacted our profitability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their responsive leadership team have been instrumental in our success. Big Outsource has always been quick to deliver when we have a had increased staffing requirements to to growth. The level of communication has been exceptional. Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team. We experience open lines of communication, which has allowed us to address any concerns or provide feedback promptly.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There were notable instances where the Big Outsource team went above and beyond our expectations. For example, during a period where a team member was ill and unable to work, they quickly adjusted the shift roster to accommodate this, ensuring there was no disruption in the service provided to our customers.

Are there any areas for improvement or something Big Outsource could have done differently?

Based on our experience, we would highly recommend Big Outsource's services to other organisations in similar situations. Their cost-effective solutions, excellent customer service, and responsive leadership team have been instrumental in our success. They've proven to be reliable partners who understand our needs and consistently deliver results.