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#1 Outsourcing Partner for SMEs

Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom, Australia and Asia Pacific.

  • Min project size
    $10,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    San Pablo City, Philippines
  • Year founded
    Founded 2014

1 Locations

  • San Pablo City , Philippines
No have been added yet...

    Pricing Snapshot

    Min. project size $10,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 5 /5

    What Clients Have Said

    Big Outsource is praised for its budget-friendly pricing and high value for cost across various projects. Clients report improved efficiency and satisfaction, with project teams typically comprising 2-10 employees. No specific costs are mentioned, but the focus remains on cost-effectiveness and quality service.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 4 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Big Outsource Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • High-Quality Deliverables

      Clients report consistently high-quality deliverables from Big Outsource, including accurate financial records, detailed data entry, and engaging graphic designs. This quality has contributed to improved operational outcomes and client satisfaction.

    • Proactive Problem Solving

      Big Outsource is commended for its proactive approach to problem-solving. Clients note that the team anticipates issues and provides timely solutions, ensuring smooth project execution and minimizing disruptions.

    • Industry Expertise

      Big Outsource demonstrates a deep understanding of various industries, including e-commerce, telecommunications, education, and healthcare. This expertise enables them to provide specialized and effective solutions tailored to industry-specific needs.

    • Cost Efficiency

      Clients appreciate the cost efficiency of Big Outsource's services, which align with their budget constraints while delivering high value. This balance of cost and quality is a recurring theme in client feedback.

    • Areas for Improvement

      While generally positive, some clients noted that not all hires met their expectations. There is a suggestion for better screening processes to ensure all team members share the client's work ethic and standards.

    • Operational Efficiency Gains

      Big Outsource's services have led to significant operational efficiency gains for clients, such as a 40% reduction in order processing time, improved data entry accuracy, and streamlined back-office functions. This has allowed clients to focus on core business strategies.

    Big Outsource Reviews

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    Customer Service Outsourcing for E-Commerce Retail Company

    • Back Office Outsourcing Customer Service Outsourcing
    • Confidential
    • July 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their agility allows us to adapt to market changes and customer demands effectively."

    Founder, Everlane
    Micheal Praysman
    • Retail
    • San Francisco, California
    • 51-200 Employees
    • Online Review 
    • Verified

    Big Outsource handles an e-commerce retail company's customer service. They've established a dedicated team of agents to manage customer inquiries, complaints, and support requests.

    Customer Support for Telecommunications Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • June 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their proactive communication and transparency are particularly appreciated."

    Senior Manager, Telecommunications Company
    Anonymous
    • Telecommunications
    • Bellevue, Washington
    • 10,001+ Employees
    • Online Review 
    • Verified

    Big Outsource provides customer and technical support operations services for a telecommunications company. They manage the billing and collection process and help fasten resolution times.

    Business & IT Consulting Services for Haircare Company

    • Back Office Outsourcing
    • Confidential
    • June 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They provide valuable insights that help improve our operations."

    Director of Planning, IGK Hair
    Tracy Perri
    • Beauty & Cosmetics
    • Miami, Florida
    • 11-50 Employees
    • Online Review 
    • Verified

    Big Outsource was hired to streamline a haircare company's administrative processes. The team oversees these functions, handles backend support, and manages product information to improve efficiency.

    Customer Support for Driving Technology Company

    • Back Office Outsourcing Customer Service Outsourcing
    • Confidential
    • June 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What sets Big Outsource apart is their excellent understanding of our niche industry needs."

    Application Specialist, Waymon
    Claudio Mucciacciaro
    • Arts, entertainment & music
    • Torrance, California
    • 1,001-5,000 Employees
    • Online Review 
    • Verified

    Big Outsource provides customer support services for a driving technology company. The team manages customer queries, oversees the ticketing system, and coordinates back-office operations.

    Bookkeeping Services for Accounting Firm

    • Back Office Outsourcing
    • Confidential
    • June 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They also impress us with their commitment to quality and customer satisfaction."

    Owner, Accounting Firm
    Anonymous
    • Financial services
    • Addison, Texas
    • 1-10 Employees
    • Online Review 
    • Verified

    Big Outsource provides bookkeeping services to an accounting firm. Their tasks include recording the client's financial transactions, reconciling bank statements, and managing accounts payable and receivable.

    Back Office Support & Graphic Design for E-Commerce Platform

    • Back Office Outsourcing
    • Confidential
    • July 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We're impressed with Big Outsource's commitment to delivering quality services."

    Pharmacy Manager, AllianceRx Walgreens Pharmacy
    Kamal Saliba
    • eCommerce
    • Orlando, Florida
    • 1,001-5,000 Employees
    • Online Review 
    • Verified

    An e-commerce platform has hired Big Outsource to handle their order processing and invoicing processes. They also provide graphic design support for the client's product listings and promotional materials.

    Data Entry for E-Commerce Company

    • Back Office Outsourcing
    • Confidential
    • Aug. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Our experience with Big Outsource has been remarkably positive."

    Director of Finance, E-Commerce Company
    Anonymous
    • Other industries
    • Manhattan, New York
    • 51-200 Employees
    • Online Review 
    • Verified

    Big Outsource has provided data entry services for an e-commerce company. The team's responsibility has involved inputting manual data into the client's systems.

    Call Center Services for Logistics Company

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • July 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We look forward to continuing our successful collaboration with them in the future."

    President, Mitchell'sNY Logistics
    Mitchell Newmam
    • Supply Chain, Logistics, and Transport
    • Pine Valley, New York
    • 51-200 Employees
    • Online Review 
    • Verified

    Big Outsource provided call center services for a logistics company. They were tasked with processing orders, providing real-time shipment updates, and handling customer queries and inbound and outbound calls.

    Business Services for Mergers & Acquisitions Company

    • Back Office Outsourcing
    • Confidential
    • Jan. 2021 - Jan. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I love how much they care about their employees."

    Operations Manager, OpnRoad
    Sam Hinchey
    • Consulting
    • British Columbia, Canada
    • 1-10 Employees
    • Online Review 
    • Verified

    Big Outsource was hired by a mergers and acquisitions company to support their database project. The team has provided a data manager to conduct data research and provide useful insights for the project.

    Call Center Support for Health Consultation Firm

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • $200,000 to $999,999
    • June 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They've proven to be reliable partners who understand our needs and consistently deliver results."

    Practice Administrator, Health Consultation Firm
    Annika Stanley
    • Medical
    • Brisbane, Australia
    • 1-10 Employees
    • Online Review 
    • Verified

    Big Outsource provides ongoing customer support for a health consultation firm.

    Locations (1)

    201 - 250

    Contact Big Outsource

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