Customer Support Services for Petrochemical Company
- Customer Service Outsourcing
- Confidential
- July 2023
"Their attention to detail and ability to deliver outstanding customer support truly set them apart."
- Chemicals & Biotechnology
- 11-50 Employees
- Online Review
- Verified
Big Outsource was hired to enhance the customer service operations of a petrochemical company. The team was responsible for streamlining customer support processes and optimizing response times.
Thanks to Big Outsource’s efforts, the client reduced response times by 40%, improved customer satisfaction ratings by 20%, and reduced customer complaints by 30%. The team was highly responsive, and internal stakeholders were particularly impressed with the vendor's commitment to success.