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#1 Outsourcing Partner for SMEs

Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom, Australia and Asia Pacific.

  • Min project size
    $10,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    San Pablo City, Philippines
  • Year founded
    Founded 2014
  • Languages
  • Timezones

1 Language that we service

  • English

8 Timezones that we service

ACT
Australia Central Time (ACT)
AET
Australia Eastern Time (AET)
CET
Central European Time (CET)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)
SGT
Singapore Standard Time (SGT)

2 Locations

  • San Pablo City , Philippines
  • Santo Tomas , Philippines

No have been added yet...

    Pricing Snapshot

    Min. project size $10,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 5 /5

    What Clients Have Said

    Big Outsource provides good value for cost, with clients praising their pricing as fitting budgets and offering effective solutions. Projects typically involve small to mid-sized teams (2-10 employees) and cover diverse services, demonstrating flexibility and responsiveness to client needs.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 6 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Big Outsource Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Industry-Specific Expertise

      Clients from various industries, including healthcare, legal, and e-commerce, value Big Outsource's ability to understand and address niche industry needs effectively, showcasing their diverse expertise.

    • Cost-Effective Solutions

      Many clients appreciate Big Outsource for their cost-effective services, which provide good value for money. This affordability is often a deciding factor for clients when choosing Big Outsource over competitors.

    • Commitment to Excellence

      Big Outsource is recognized for their commitment to achieving excellence and going beyond standard outsourcing services. Their dedication to understanding and meeting client needs is frequently highlighted.

    • Strong Cultural Alignment

      Clients consistently choose Big Outsource for their great cultural fit and aligned company values. This alignment has been praised across various industries, indicating that Big Outsource successfully integrates with their clients' internal teams and business philosophies.

    • Impressive Customer Service

      Big Outsource excels in customer service across multiple sectors, improving satisfaction rates and reducing response times. Their teams are noted for being professional, responsive, and an extension of the clients' internal teams.

    • Room for Improvement in Hiring

      Some clients note that not all hires meet expectations consistently, suggesting a need for more rigorous screening processes to ensure all team members share the client's work ethic.

    Big Outsource Reviews

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    Services
    Project cost

    Call Center Support for Health Consultation Firm

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • $200,000 to $999,999
    • June 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They've proven to be reliable partners who understand our needs and consistently deliver results."

    Practice Administrator, Health Consultation Firm
    Annika Stanley
    Verified
    • Medical
    • Brisbane, Australia
    • 1-10 Employees
    • Online Review 
    • Verified

    Big Outsource provides ongoing customer support for a health consultation firm.

    Customer Support Services for Petrochemical Company

    • Customer Service Outsourcing
    • Confidential
    • July 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their attention to detail and ability to deliver outstanding customer support truly set them apart."

    Head Of Technical Services, Laleh Petrochemical Company
    Mehrdad Safari
    Verified
    • Chemicals & Biotechnology
    • 11-50 Employees
    • Online Review 
    • Verified

    Big Outsource was hired to enhance the customer service operations of a petrochemical company. The team was responsible for streamlining customer support processes and optimizing response times.

    Customer Service Outsourcing for EdTech Company

    • Customer Service Outsourcing
    • Confidential
    • Nov. 2024 - Nov. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "The employees at this company, from the top down, are amazing people who are extremely professional."

    Executive, EIW
    Anonymous
    Verified
    • Education
    • Austin, Texas
    • 11-50 Employees
    • Online Review 
    • Verified

    Big Outsource provides customer service support for an EdTech company. The team collaborates with the client as their internal customer service team to increase their customer service footprint.

    Back Office Outsourcing for Financial Solutions Company

    • Back Office Outsourcing Customer Service Outsourcing
    • Confidential
    • Aug. 2023 - Feb. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Our VA consistently adhered to our SOPs, met deadlines, and promptly adjusted to comments."

    COO, Qonto
    Jordi Gudiol
    • Financial services
    • Paris, France
    • 1,001-5,000 Employees
    • Online Review 

    Big Outsource provided administrative support to a finance solutions company. Their tasks included managing client inboxes and calendars, proofreading content, and updating project boards.

    Content Writing Services for Recruitment Firm

    • Content Writing Services Transcription
    • $50,000 to $199,999
    • Oct. 2023 - Apr. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They took time to understand the tone I use with my audience."

    Founder, Wilson Brook Consulting.
    Neil Holloway
    • Business services
    • United Kingdom
    • 1-10 Employees
    • Online Review 

    Big Outsource provided transcription, blog drafting, formatting, and publishing support to a recruitment firm. They also managed basic editorial clean-up and repurposed content for newsletter use.

    Back Office Outsourcing for IT Solutions Co

    • Back Office Outsourcing Customer Service Outsourcing
    • Confidential
    • May 2023 - Mar. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They truly understand ecommerce workflows and didn’t need much hand-holding."

    Director of Sales, Innovative Business Solutions, LLC
    Eric Herman
    • Telecommunications
    • Castle Rock, Colorado
    • 1-10 Employees
    • Online Review 

    Big Outsource developed a customer support assistant for an IT solutions company. The team monitored the client's Shopify live chat, responded to customer inquiries, and updated the product inventory.

    Customer Service Outsourcing for Telecommunications Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Jan. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What stood out about Big Outsource was their commitment to understanding our products in-depth."

    Local Operations Manager, Telecommunications Company
    Anonymous
    • Telecommunications
    • Little Rock, Arkansas
    • 5,001-10,000 Employees
    • Online Review 

    Big Outsource provided customer support for a telecommunications company. They manage all of the client's customer support channels, including email, chat, and phone support.

    Back Office Outsourcing for Cosmetics Company

    • Back Office Outsourcing Customer Service Outsourcing
    • Confidential
    • June 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Big Outsource demonstrates excellent project management skills."

    Retail Operations Manager, Glossier, Inc.
    Micheala Del Viscovo
    • Beauty & Cosmetics
    • New Baltimore, New York
    • 51-200 Employees
    • Online Review 

    Big Outsource provides back-office outsourcing services for a cosmetics company. Their responsibilities include order processing, inventory management, customer support, and data entry.

    Back-Office Optimization for Apparel & Fashion Company

    • Back Office Outsourcing
    • Confidential
    • Oct. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What sets Big Outsource apart is their dedication to understanding our industry's specific needs."

    Operations Manager, Frank and Oak
    Ryan Hawa
    • Design
    • Montreal-Ouest, Quebec
    • 51-200 Employees
    • Online Review 

    Big Outsource is hired to optimize an apparel and fashion company's back-office operations. The team handles order processing, inventory management, data entry, and customer support.

    Call Center Services for Telecommunications Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • May 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're committed to delivering high-quality customer service. Their seamless integration with our team is truly unique."

    Operations Analyst, Telecommunications Company
    Anonymous
    • Telecommunications
    • Tamuning-Tumon-Harmon Village, Guam
    • 501-1,000 Employees
    • Online Review 

    Big Outsource provides customer and technical support services for a telecommunications company. The team is responsible for solving complaints, addressing queries, troubleshooting network issues, and more.

    Showing 11-20 of 27 Reviews

    Services provided

    • SEO
    • Web Development
    • Pay Per click
    • Web design

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    15
    Overall Review Rating
    5
    Source
    Clutch
    Last Updated
    May 20, 2025

    Business Entity

    Business Entity Name Big Outsource Support Services Inc.
    Source Securities and Exchange Commission Philippines
    Jurisdiction of Formation Philippines
    Date of Formation December 4, 2019
    Status Active
    Last Updated September 29, 2023
    ID CS201919460

    Credit Report Results

    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated October 7, 2023
    Learn More About The Clutch Verification Process

    Locations (2)

    Lot 1-4 Block 4, Guevarra Subdivision, Brgy. Del Remedio San Pablo CityPhilippines 4000

    201 - 250

    Contact Big Outsource

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