Big Outsource

BACKGROUND

Please describe your company and position.

I am the Retail Operations Manager at Glossier, Inc. of Glossier, Inc.

Describe what your company does in a single sentence.

We are on a mission to give voice through beauty. We do this by building products, growing our community, and making decisions in inclusive, customer-devoted, curious, courageous, and discerning ways

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We engaged Big Outsource with the aim of streamlining our back office operations and enhancing our customer support services for our cosmetic, beauty, and skincare company. Our primary goals were to improve efficiency, reduce operational costs, and elevate the overall customer experience.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided comprehensive back-office outsourcing services, including order processing, inventory management, and data entry. They also managed our customer support, handling inquiries, resolving issues, and providing a seamless experience for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Big Outsource yielded remarkable results: 

• Operational Efficiency: Our order processing time decreased by 25%, leading to faster deliveries and increased customer satisfaction. 
• Cost Savings: By outsourcing our back office tasks, we reduced operational costs by 30%, allowing us to allocate resources to other growth initiatives. 
• Customer Satisfaction: Customer feedback improved significantly, with a 20% increase in positive reviews and a 15% reduction in customer complaints. 
• Scalability: Big Outsource's support allowed us to scale our operations seamlessly during peak seasons, without compromising on service quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource demonstrates excellent project management skills throughout the engagement. They consistently delivered tasks and projects on time, ensuring smooth operations for our business. Their responsiveness to our needs was remarkable. Any concerns or adjustments were addressed promptly, and their willingness to adapt to our evolving requirements was greatly appreciated.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Big Outsource was their dedication to understanding the nuances of our industry. They didn't treat us as just another client; instead, they immersed themselves in our cosmetic, beauty, and skincare business, which allowed them to provide tailored solutions that resonated with our brand identity. Their commitment to delivering a personalized experience made them stand out.

Are there any areas for improvement or something Big Outsource could have done differently?

No are of improvement

BACKGROUND

Please describe your company and position.

I am the Operations Manager at Frank and Oak

Describe what your company does in a single sentence.

We provide sustainable fashion using innovative fabrics from nature to make products that are thoughtfully designed to help people live better, enjoy more, and feel good in everything they wear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We engaged Big Outsource with the primary goal of optimizing our back-office operations to streamline our apparel and fashion company's workflow. Our specific objectives included improving order processing efficiency, enhancing inventory management, and reducing operational costs while maintaining the highest quality standards.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work undertaken by Big Outsource was comprehensive and well-structured. They handled a range of tasks, including order processing, inventory management, data entry, and customer support. 

Key deliverables included: 

• Efficient Order Processing: Big Outsource established a seamless order processing system, ensuring orders were accurately recorded, processed, and tracked. This significantly reduced order processing times. 
• Inventory Management: They implemented an advanced inventory management system that helped us optimize stock levels, minimize stockouts, and enhance overall supply chain efficiency. 
• Data Entry and Accuracy: Big Outsource meticulously handled data entry tasks, maintaining data accuracy across our systems and databases. 
• Customer Support: They provided exceptional customer support, addressing inquiries promptly and professionally, which greatly enhanced customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Big Outsource's diligent efforts, we witnessed remarkable progress and success: 

• Order Processing Time: Order processing time was reduced leading to quicker order fulfillment and happier customers. 
• Inventory Efficiency: Stockouts decreased and our inventory turnover ratio improved, resulting in optimized stock management. 
• Cost Savings: Our operational costs reduced due to improved resource allocation and reduced errors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource demonstrated exceptional project management skills. They consistently delivered tasks and projects on time, meeting our deadlines effectively. Their responsiveness to our needs was outstanding. They maintained open lines of communication, promptly addressing any concerns or adjustments required, ensuring a smooth collaboration throughout the project's duration.

What was your primary form of communication with Big Outsource?

Virtual Meeting

What did you find most impressive or unique about this company?

What sets Big Outsource apart is their dedication to understanding our industry's specific needs. Their tailored approach to our apparel and fashion business showcased a deep understanding of our challenges and opportunities. This industry-specific insight, coupled with their technological expertise, made them an invaluable partner in our journey to operational excellence.

Are there any areas for improvement or something Big Outsource could have done differently?

No area, everything is to our satisfaction.

BACKGROUND

Please describe your company and position.

I am the Operations Analyst of a telecommunications company

Describe what your company does in a single sentence.

Our company provides leading-edge telecommunications services to businesses and consumers across the US Territory.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We engaged Big Outsource to manage our growing customer service and technical support needs, with a specific aim to increase customer satisfaction and response times.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Handling all aspects of customer service, from resolving complaints to addressing queries. For technical support, it involved troubleshooting network issues, assisting with device setup, and resolving other product-related issues. Key deliverables included improved customer satisfaction scores, reduced response times, and enhanced customer loyalty.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Call answer rate increased, call wait times decreased, higher TNPS rating and customer service satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource demonstrated effective project management. They consistently met our targets and deadlines, responded proactively to our needs, and adapted their approach based on our feedback.

What was your primary form of communication with Big Outsource?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most about Big Outsource is their team’s in-depth understanding of our products and services; they're committed to delivering high-quality customer service. Their seamless integration with our team is truly unique.

Are there any areas for improvement or something Big Outsource could have done differently?

Our collaboration with Big Outsource has been seamless so far. They are proactive in recommending ways to improve current processes.

BACKGROUND

Please describe your company and position.

I am the Senior Marketing Officer 

Describe what your company does in a single sentence.

We are entertainment company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We hired Big Outsource to help our entertainment company with back office outsourcing. We need a reliable and affordable services, such as accounting, human resources, and IT support.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the project included accounting, human resources, and IT support. The key deliverables for the project were financial statements that were accurate and timely, payroll that was processed correctly and on time, accounts payable and receivable that were managed effectively, a well-functioning HR department that was able to recruit and hire qualified employees, and a reliable IT department that was able to provide technical support to employees

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here are some of the measurable outcomes from the project that demonstrate progress or success: 

• The company's financial statements were more accurate and timely. 
• Payroll was processed correctly and on time. 
• Accounts payable and receivable were managed more effectively. 
• The HR department was able to recruit and hire qualified employees more efficiently. 
• The IT department was able to provide technical support to employees more quickly and effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource's project management was excellent. They were organized, efficient, and communicative. They always delivered items on time and they were always responsive to my needs.

What was your primary form of communication with Big Outsource?

Virtual Meeting

What did you find most impressive or unique about this company?

Big Outsource is a very impressive and unique company. They have a deep understanding of the entertainment industry and they are able to provide tailored services that meet the specific needs of our company. We would highly recommend Big Outsource to any entertainment company looking for back office outsourcing services.

Are there any areas for improvement or something Big Outsource could have done differently?

no area

BACKGROUND

Please describe your company and position.

I am the Founder 

Describe what your company does in a single sentence.

We are an educational company based in the United States, responsible for creating and providing comprehensiv e educational modules to various institutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Our primary objective for hiring Big Outsource was to expedite the data entry process of our educational modules and improve the efficiency of our operations.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource's main responsibility is to manage the data entry process for our educational modules. Their key deliverables include the timely and accurate digitization of our educational content, contributing to a streamlined workflow and enhanced productivity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our productivity has increased tremendously.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management at Big Outsource is highly commendable. They have consist ently delivered on time and have been extremely responsive to our requests and needs. Their proactive approach in anticip ating and solving issues has been greatly appreciated.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Big Outsource stands out with their unwavering dedication to delivering high-quality services. Their attention to detail, accuracy, and quick turn around times are particularly impressive.

Are there any areas for improvement or something Big Outsource could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Inventory management specialist at APL Logistics of APL Logistics

Describe what your company does in a single sentence.

We provide comprehensive logistic solutions the united Kingdom and beyond.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We engaged Big Outsource to handle payroll, email support, customer support, and logistics services to streamline our operations and enhance customer satisfaction.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work scope included managing and streamlining our payroll, handling accounting tasks, providing email and customer support, and assisting with logistics operations. The key deliverable was the smooth and efficient operation of these functions, ensuring a seamless customer experience and a robust internal financial system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There is an great improvement in all our operations since we started working with Big Outsource

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management from Big Outsource was exceptional.They have consistentlymetall timelines, responding promptly and efficiently to all our needs.Their proactive approach to communication has been excellent.

What was your primary form of communication with Big Outsource?

Email or Messaging App

What did you find most impressive or unique about this company?

We were particularly impressed by their understanding of our sector and their ability to seamlessly integrate with our team.Their unwavering commitment to quality and their flexibility to adapt to our needs set them apart.

Are there any areas for improvement or something Big Outsource could have done differently?

Big Outsouce hasnangreat work ethics, There Sino area they are not prefect.

BACKGROUND

Please describe your company and position.

I am the Product Manager at CheapOair- Fareportal of CheapOair

Describe what your company does in a single sentence.

We are travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We hired Big Outsource to manage our database, handle revenue management, rate downloading and shopping, provide technical support, offer multi-channel customer support, and carry out administrative tasks with the goal of increasing operational efficiency and improving customer satisfaction.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included managing our client database, overseeing revenue streams, monitoring and updating travel rates, providing technical support, handling customer queries across various channels, and performing necessary administrative tasks. The key deliverables were improved operational efficiency, enhanced customer satisfaction, and increased revenue.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcome from the project that demonstrate progress has been the improvement in our customer service management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource demonstrated outstanding project management. They consistently met deadlines, responded proactively to our needs, and adapted to our feedback.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were particularly impressed by Big Outsource's depth of understanding of the travel industry and their commitment to delivering excellent customer service. Their ability to seamlessly integrate with our team was also noteworthy.

Are there any areas for improvement or something Big Outsource could have done differently?

They have been delivering as an expert, Big Outsource is doing well.

BACKGROUND

Please describe your company and position.

I am the Recruiting Manager at Triage Staffing

Describe what your company does in a single sentence.

Our company specializes in providing high-quality staffing solutions to healthcare institutions across the United States.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We hired Big Outsource to help streamline our document management,compliance and credentialing,job order creation, talent acquisition, and data entry processes. The goal was to increase efficiency,ensure compliance, and improve our ability to find and place qualified healthcare professionals.

SOLUTION

How did you find Big Outsource?

• Online Search
• Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

30+

Describe the scope of work in detail. Please include a summary of key deliverables.

The work involved managing our entire staffing process, from job order creation to the submission of applications. Big Outsource handled the collection and management of documents, ensured compliance and credentialing of candidates, sourced and acquired talent, and managed data entry tasks. The key deliverables included improvement in process efficiency, compliance rate, candidate quality, and data accuracy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Big Outsource demonstrated exceptional project management skills. They consistently met our deadlines, responded proactively to our needs, and exhibited an adaptable approach to our feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource demonstrated exceptional project management skills. They consistently met our deadlines, responded proactively to our needs, and exhibited an adaptable approach to our feedback

What was your primary form of communication with Big Outsource?

Virtual Meeting

What did you find most impressive or unique about this company?

We found Big Outsource's ability to understand our industry-specific needs, along with its commitment to quality and efficiency, to be most impressive. Their seamless integration with our existing team was particularly unique.

Are there any areas for improvement or something Big Outsource could have done differently?

There is no area for improvement.

BACKGROUND

Please describe your company and position.

I am the Attorney of a legal company

Describe what your company does in a single sentence.

Plaintiff's personal injury law office

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Catch up on backlog
• Provide faster service for clients
• Make onboarding faster

SOLUTION

How did you find Big Outsource?

• Online Search

Why did you select Big Outsource over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Gather medical records and bills.
• Draft settlement demand letters.
• Assist personal injury clients at various stages.
• Answer the phone.
• Gather police reports.
• Draft legal documents.
• Provide customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were no longer behind in the number of settlement demands that needed to be sent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very nice, responsive, and professional. They delivered on time, every time.

What was your primary form of communication with Big Outsource?

• Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed at the number of qualified applicants they are able to find in such a short time frame.

Are there any areas for improvement or something Big Outsource could have done differently?

Not all hires are as good as others, but that is expected anywhere. It would be amazing if they could screen out people that do not share our same work ethic.

BACKGROUND

Please describe your company and position.

I am the Customer Service Representative at Frontier Communications of Frontier Communications

Describe what your company does in a single sentence.

We are Network Service provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• When we decided to partner with Big Outsourcing, our primary goal was to enhance our customer service operations and improve customer satisfaction. As a network provider company, delivering excellent customer service is crucial to retain our existing customers and attract new ones. We wanted a reliable outsourcing provider that could handle our customer inquiries, technical support, and complaints efficiently and professionally.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Big Outsourcing was comprehensive and well-defined. They were responsible for managing all aspects of our customer service operations. Key deliverables included:

• Inbound Call Center Support: Big Outsourcing managed our customer support hotline, handling various inquiries, billing questions, technical issues, and service requests. 
• Email and Chat Support: They provided prompt and knowledgeable responses to customer queries through email and live chat channels. 
• Complaint Management: Resolving customer complaints was a critical aspect, and Big Outsourcing demonstrated their expertise in addressing and resolving issues to the customers' satisfaction.
• 24/7 Availability: They ensured seamless customer service round the clock, contributing to an improved customer experience.
• Performance Metrics: Big Outsourcing tracked and reported key performance metrics, allowing us to monitor their performance and make data-driven decisions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Big Outsourcing was a resounding success for our customer service department. We witnessed the following measurable outcomes:

1. Increased Customer Satisfaction Scores: Customer satisfaction scores significantly improved after the partnership with Big Outsourcing. Customers reported higher levels of satisfaction with the quality and efficiency of the support they received. 
2. Reduced Response Times: The average response time for handling customer inquiries and complaints decreased notably. Big Outsourcing's team was quick to address customer issues, leading to more satisfied customers. 
3. Higher First-Contact Resolution Rates: The outsourcing team displayed a deep understanding of our services, which resulted in a higher percentage of first-contact issue resolution. This efficiency positively impacted customer loyalty.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsourcing demonstrated exemplary project management throughout our collaboration. They consistently delivered items on time and adhered to agreed-upon deadlines. Their responsiveness to our needs was commendable. Whenever we required urgent changes or additional support during peak periods, they promptly allocated resources to ensure uninterrupted service.

What was your primary form of communication with Big Outsource?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with Big Outsource's the level of dedication and professionalism throughout the engagement. They seamlessly integrated with our company culture and worked as an extension of our in-house team. Their customer service representatives exhibited a deep knowledge of our products and services, which instilled confidence in our customers. Moreover, their ability to adapt to changes swiftly and provide exceptional service 24/7 set them apart from other outsourcing providers.

Are there any areas for improvement or something Big Outsource could have done differently?

Their exceptional customer service solutions, dedication to meeting objectives, and impressive results have significantly contributed to our success. They are doing good, I will advice them to keep the good work up.