Back-Office Outsourcing for Youth Soccer Club

Their management structure was impressive. Great manager to oversee actual team member.

Executive Assistance for Strategy Consultancy

Ellie is trusted to communicate directly with my clients, and it brings me joy to see the warmth my clients and contacts express in their little messages back and forth with Ellie about my scheduling: her professionalism and excellence engenders a delightfully warm response from my contacts. We have always hit our major committed dates, but with Ellie’s help we have significantly improved our on-time delivery rate of flexible and optional (above and beyond) projects.

Admin & Customer Support for Real Estate Company

Their project management style is solid. We manage tasks using Microsoft Office. For communication, we use Microsoft Teams, WhatsApp, email, and phone.

Event Management Services for Business Services Company

The managed service has been a game changer—it allows me to leverage Prialto’s best practices, helping me get the support I need more quickly and easily. The engagement manager provides exceptional service. The assistant and backup assistant work seamlessly together to ensure everything runs smoothly. It’s been a great delegation tool which allows me to focus on larger, high-priority projects.

Administrative Assistance & Support for Religious Nonprofit

Yes, they have been amazing. Very timely in communication and on top of administrative tasks.

Virtual Assistance for Financial Advisory & Consulting Firm

Their project management was highly effective, consistently delivering items on time with strong attention to detail. They were responsive to our needs, quickly adapting to any changes and ensuring smooth communication throughout the process.

Outbound Call Support for Real Estate Company

Their management is the most impressive thing. They’re on top of everything. If someone isn’t doing well, Sean (COO) will handle it. They’re also very accommodating. They’re hard workers and are passionate about the job. They are willing to put the effort in. After training them and showing them what to do, they are very valuable employees.

Administrative Support for Consulting Company

Remote CoWorker was exceptionally accommodating during the contracting phase. They were also very transparent and clear in their communications and onboarding. Moreover, they did an excellent job identifying candidates for me to interview.

Data Analysis & Management for B2B SaaS Company

Unity has been extremely good at communicating throughout the entire process. Pricing is fair and there is peace of mind knowing their hires are being taken care of which in turn leads to a good culture fit within our company.

Customer Support for Tech Startup

They're an all-around solid provider with no major issues and they seem to treat their staff very well. The company's CEO also reached out personally after our onboarding for feedback - they are very in-touch with the needs of their customers.

Presales & Customer Support for AI Language Platform

Their ability to deliver is great as well. They’re extremely responsive, and we’re confident that our customers are getting personalized service. Their personal touch and approach make them feel like they’re talking to a person, not a robot.

Back-Office Accounting Outsourcing for Beverage Manufacturer

Our team from UAM is phenomenal. Communication is clear, timely, and actionable. Clerks ask questions readily, clarify freely, and make sure their work is as accurate as possible. UAM's managers educate themselves on the tools and expectations and are great partners in making sure the work is completed on time and in an acceptable fashion.

BPO for Financial Services Company

We’ve never had issues with deadlines — I think that their time management is excellent. Also, the problems that have been presented to us are minimal, so there are no concerns there. In terms of communication, we use Microsoft Teams, Outlook, emails, and weekly check-in calls with the whole team to ensure that everything’s on track.

Virtual Assistance & Translation for Dentistry Business

We didn’t give Uassist.ME long-term projects, but every time we did, Luz was highly communicative in terms of her progress and status. Moreover, she finished tasks in a timely fashion and gave us estimates on when she’d accomplish the projects. We used email 99% of the time to communicate, and Luz was highly responsive.

Virtual Assistant Services for Online Media Mktg Company

Since our assistant works remotely, we use Zoho, Skype, Zoom, and more to communicate. Moreover, she completes her deliverables on time. If I give her a due date, she usually finishes her tasks within two days. I also like that she’s very thorough when it comes to following directions.

Sales Outsourcing Services for Cybersecurity Company

The team managed the project exceptionally well, delivering on time and responding quickly to our needs. Their proactive and collaborative approach made working with them seamless.

Customer Service Outsourcing for Nonprofit Organization

Items were delivered on time and client was supportive of my needs. I was impressed with their flexibility, reliability, reasonable prices, and variety of offerings.

Data Entry for Reverse Logistics Firm

It's been saving us a lot of valuable time and giving us a lot of brainspace knowing this task was running by itself and always completed timely. It's been a very reliable and trustworthy service that became a fundamental part of our workflow.

Back Office Outsourcing for Event Planning Platform

Working with Wing Assistant has been an outstanding experience. Although the team is based in the Philippines, we've had zero issues with time differences. Scheduling calls has been seamless, and the overnight workflow has been a huge benefit. Everyone is easy to work with, highly reliable, and consistently delivers quality work. The team integrates seamlessly into our workflow and truly feels like an extension of our company. Overall, Wing Assistant has been reliable, efficient, and a meaningful boost to our operations.

Centralization Process & Outsourcing Svcs for Treatment Firm

Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.

Call Center Services for Nonprofit Organization

I've been most impressed by their enthusiastic and proactive approach to calling out things going well, things going poorly, and risks. The communication has helped us move quickly and prevent issues before they happen.

Call Center Services for Resume Builder Website

They were extremely proactive in surfacing opportunities for improvements either in our product or our business practices. We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.

Image Annotation for Computer Vision Software

Their team is extremely responsive to our questions and feedback and provides updates proactively. Their customer service has made the process as easy and smooth as possible for us.

Social Media Management for Author

Their project management is fantastic, and they proactively schedule meetings to keep everyone on the same page.

Call Center Services for Solar Energy Consultancy

Their project management is organized and proactive, ensuring clear communication and timely delivery of all scheduled appointments and reporting metrics. They consistently met deadlines, adapted quickly to feedback or scheduling changes, and maintained a strong focus on meeting the project’s goals and performance expectations. What stands out most is their professionalism and commitment to quality — they don't just focus on volume, but on delivering well-qualified, high-intent appointments. Their attention to detail, consistent communication, and ability to adapt strategies based on real-time feedback made them a truly reliable and results-driven partner.

Call Center Services for Pest Control Company

Remote Team Solutions has worked well in terms of project management. They’re incredibly organized, reliable, and easy to work with. We typically communicate through email and Microsoft Teams. I can also reach their CEO through the phone if I need to.

Call Answering & Support for Culinary School

We have an excellent relationship with them, and they feel like an extension of our company. Our project manager responds to our emails or calls within minutes, and their face-to-face meetings are critical to our success.

24/7 Call Center Services for Dental Business

The agents were always polite. Patients always assumed that they were part of the practice. We also created a bonus program to reward agents for high performance. I couldn't have done my job without XACT doing theirs. They were a major asset. The admin work behind running a call center is huge, and they were constantly helping me improve. I was more capable of doing my job because of the training they did with their agents.

24/7 Call Center Services for Dental Business

Their people were wonderful, especially the agent supervisor. She would pick up problematic trends with agents and correct them before I even knew about it. She was on top of everything and always available. We had all day meetings every other Tuesday. We had to stagger them because we couldn’t have every agent there at the same time. Even compared to having an onsite call center, the communication was XACT was always quick and seamless.

24/7 Call Center Services for Dental Business

I felt like XACT was part of our team. I could’ve called anyone at the company, and they would’ve welcomed the call and helped me out. They’re very approachable and responsive. They also never made excuses, which was significant for me. I hear excuses a lot. They were always upfront and transparent with us about any issues that they were facing. We knew what was going on at all times.

Call Center Services for Software Company

In terms of responsiveness to our needs, they were highly attentive and flexible. Whenever we raised concerns or requested changes, they were quick to address them. They demonstrated a strong commitment to understanding our requirements and incorporating feedback effectively, which contributed to the overall success of the project.

Customer Support for Fashion Wholesale Management Platform

Super responsive and flexible to accommodate for our shifting needs in terms of hours covered, budget, specializations/areas of focus for their agents. They are an exemplary partner. Their flexibility around and understanding of our shifting needs.

Customer Service Outsourcing for IT Services Company

The partnership has been smooth and productive. Their team has consistently delivered on expectations, maintaining a strong presence in our customer communication channels and representing our brand professionally.

Call Center & Customer Support for Registration Services Co

Top Customer Service's agents are professional. They know what they're doing, and working with them is easy. We don't have to tell them many things. Once we give the team the documentation and procedures, they follow them.

Customer Support Portal Dev & Design for Appliance Repair Co

Project management was very organized. Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent. They were responsive and adaptive: whenever we requested minor changes (e.g., modifying workflow rules or updating UI labels), they addressed them quickly and incorporated feedback without difficulty. Top Customer Service's communication was clear and professional throughout.

Customer Support & VA Services for Consulting Company

Our client response time improved significantly inquiries that used to take days were now resolved within hours. This gave our clients a stronger, more professional experience. Customer satisfaction and retention improved noticeably, as feedback from our clients became more positive after support was outsourced. They were highly responsive and professional. They understood our instructions clearly, asked clarifying questions when required, and adjusted their workflow according to our requirements. Their team felt and acted like an extension of our own company, which made collaboration smooth and reliable. Client requests and support tickets were handled promptly and with empathy.

Customer Service Outsourcing for Construction Company

Because communications were handled professionally and promptly, we were able to build stronger trust with potential customers and convert more leads into actual projects. Project management was smooth and organized. Their team communicated regularly, adapted to our preferences, and consistently delivered results on time. Their professionalism and responsiveness made a real difference for our company.

Remote Managed IT Support for Managed Services Provider

The provider was always on time and maintained communication with remote users when needed. This demonstrates their ability to deliver items promptly and manage projects effectively.

Recruitment Services for AI Solutions Company

They delivered excellent work that met our needs and on time. :)

App Regression Testing & Reporting for Tax Mgmt Software Co

The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering. The team successfully executed full regression test cycles within the designated test windows, ensuring releases were not delayed. Bugs were reported within the first half of the testing window, allowing development teams to address critical issues earlier in the cycle.

Recruiting for Telecommunications Company

Yes. In a timely manner.

Custom App Dev & Support for Legal Software Provider

The measurable outcomes from the project included completion of tasks on time and achieving the company major goal with the first go-live. Items were delivered on time as planned, with resources allocated to tasks according to priority. Their commitment to the project has been most impressive.

Accounting for Business Services Company

They seemed very knowledgable, personalble and had a geniune interest in getting to know my business and my financial goals. Tara and Eric were exceptionally responsive with the questions I had, especially as it was my first year of business. All of my submissions were made on time and I was always offered the opportunity to book virtual meetings to review any of the information.

Data Annotation Services for Software Engineering Firm

Their excellent communication skills not only make things clear but also create a collaborative environment. Their careful attention to detail is noticeable, showing their commitment to delivering high-quality work. Additionally, their proactive approach of seeking direction when unsure demonstrates a dedication to precision and a desire to go above and beyond expectations. In summary, these qualities make the company a reliable and client-focused partner in all aspects of their work.

Call Center Services for Law Firm

They take direction well and mimic my personal intake process for me so I can trust that they are doing an outstanding job. Their customer service and communication are outstanding. Helps with overflow and gives a personalized touch to our firm.

Virtual Reception Services for Defense Attorney

I had someone from Smith.ai that personally worked with me directly to tailor everything about how the calls are answered. They have personal and direct service tailored to my specific demands for handling incoming callers. Any time I've had to make changes or had questions, they immediately respond to me by phone and/or email.

Voice Services & Chatbot Integration for Law Firm

Smith.ai gives prompt and personal attention to any questions about their services. They address any questions or concerns about topics like billing really quickly. Their customer service reps, brand ambassadors, and community outreach people are very proactive. I think that is their strongest attribute.

Call Center Services for Family Attorney

We sometimes get compliments on how nice the receptionists are. Smith also worked with me to create an ideal answering protocol that works for both of us. I am amazed that they continue to stall my phones with happy people with a good attitude.

Customer Service Outsourcing for Financial Services Company

Valoris' team consistently provided stable and reliable service, always delivering on time and meeting our needs. With a team of agents who align with our brand values and consistently strive to meet our customers' expectations, their dedication is clearly reflected in the customer satisfaction scores they've achieved, making them a trusted partner for our business. Valoris is a company which baked customer centricity into their DNA. Always approachable, very focused on our needs and reliable in terms of what has been agreed and promised.

Back-Office/Customer Service Outsourcing for Software Dev Co

Their project management approach was organized and reliable. Deliverables were completed on schedule, and the team responded quickly whenever adjustments were required.

Call Center Services & Customer Service for Cybersecurity Co

The KPIs and SLAs contractual agreements demonstrate open, transparent, direct communication. Fast reaction, quick adaptation to changes. The management was highly professional, with great corporate culture, able to understand our needs and adapt themselves to tailor the solutions that work best for us.

BPO Services for Mobility Services Company

The quality of the people they find and the flexibility of the employees are impressive. The people they hire to work for me and the senior leaders are very good. They’re self-driven and problem solvers. Moreover, AbroadWorks takes the initiative to bring issues and questions to me instead of letting us find out later.

Document Digitalization for Logistics & Supply Chain Co

The quality of their work has been good.

Digitalization Services for Independent Insurance Agency

The quality of the work they did was the best part — they just did a really good job. I was very pleased with the final product and am still using it today. I’d refer them to anyone looking for a service of that kind.

Customer Service Outsourcing for Retail Company

All depends on the specific team and strong communication between Us and our trusted Partner. We consider CCIG attitude to be crucial in our partnership following with readiness to help us implementing our long & short term projects. Our company is constantly looking for improvements and obviously occasional mistakes are a natural challenge when handling large and diverse volume of inquiries.

Medical Billing for Psychological Testing & Therapy Co

What stood out most about CareLink Billing Services LLC was their deep understanding of the behavioral health field and their personalized, hands-on approach to client support. Unlike larger billing companies, CareLink took the time to learn the specific needs of our practice and offered tailored solutions that felt both collaborative and proactive. Their combination of industry expertise, accessibility, and genuine investment in our success is what truly sets them apart.

IT Managed Services for Energy Storage Solutions Company

The company shows flexibility in solutions and maintains a professional approach throughout the project. They are very responsive and open to our needs, ensuring that communication is effective and timely.

Back Office Outsourcing for Design Agency

EverHelp showed exceptional project management. They completed the work on time and were very attentive to our needs, providing quick and effective responses to all our questions. They were able to execute complex tasks accurately and in a timely manner.

Customer Support Services for App Dev Company

We were impressed to see amazing FRT which we couldn't achieve without the EverHelp team. Aside from the hard work that was done, the EverHelp team are just pleasant people. They have an easy-going process combined with high proficiency.

Customer Support & Sales Outreach for Food Delivery Co

EverHelp consistently delivered high-quality support, handled complex issues well, and followed our workflows perfectly. Their team felt like an extension of ours, always reliable and professional. Our overall experience with EverHelp has been excellent. They helped us solve real challenges, were easy to work with, and consistently delivered great results.

Inside Sales for Legal Services Firm

I can say without hesitation that Bandalier has been very flexible in helping us get into the door of several new clients. As we move forward and expand the program, the numbers will continue to grow for us in terms of prospects. The people, the culture, and the process. Like I stated, they were able to check off all of the boxes we were looking for in a partner and have been able to produce what they said they could.

BPO Services for RegTech Company

The BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage. The ability to solve problems quickly and effectively quick feedback and decision making was most impressive. We're satisfied with their current service so far.

Telemarketing Campaign for Real Estate Company