OWORKERS

MULTILINGUAL BPO SERVICES / DATA & CONTENT

Based in multiple countries (UK, BULGARIA, EGYPT & MADAGASCAR) We offer Multilingual (20+ languages) DATA ENTRY & DATA PROCESSING SERVICES / DATA ANNOTATION AND CONTENT MODERATION SERVICES with an economical, scalable, ethical workforce.

We are a pure player in data and Content , GDPR compliant and an IMPACT SOURCING PROVIDER. We serve all type of companies from Unicorn , big tech companies, AI companies to SME. Discover our services below :

Bronze Verified
$1,000+
< $25 / hr
250 - 999
Founded 2012

Average Review Rating: 4.5

Total Reviews: 2

Most Common Project Size: $10,000 to $49,000

Average Referral Rating: 4.5 /5

Focus

No data have been added yet...

Locations (4)

Overall Review Rating

4.5

Quality

4.5 /5
Schedule

4.5 /5
Cost

4.5 /5
Willing to Refer

4.5 /5

See all 2 Reviews

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Confidential
Mar. 2022 - Ongoing

4.0

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.0

"We're satisfied with their current service so far."

Sep 27, 2022

BPO Manager, GetID

Anastassia Solovjova

IT Services
Estonia
51-200 Employees
Online Review
Verified

OWORKERS provides BPO services for a regulatory technology company. They've helped the client set up a BPO team consisting of 15 people. Their task is to process various types of documents on a 24/7 basis.

Thanks to OWORKERS' help, the client has successfully established a BPO team within three weeks. The vendor impresses with their problem-solving skills, leadership, and ability to provide quick feedback. The partners communicate regularly using Slack.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Regtech company/kyc bpo manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OWORKERS?

Setting up a bpo team (document verification officers) inside european union

SOLUTION

How did you select this firm and what were the deciding factors?

Created a short list of 3-4 potential suppliers deciding factors: price/ ability to solve problems, speed, quick feedback

Describe the project in detail and walk through their service package.

Manual team - 15 people, document verification officers process different types of id docs 24/7

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was Stephan, and also Ivan and Hristian

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage

How effective was the workflow between your team and theirs?

We used Slack for day to day communication and orginised calls if needed

What did you find most impressive or unique about this company?

Ability to solve problems quickly and effectively quick feedback and decision making

Are there any areas for improvement or something they could have done differently?

We're satisfied with their current service so far.

RATINGS

4.0

Application Management & Support
$10,000 to $49,999
July 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The quality of services experienced by users has increased."

May 20, 2020

Service Operations Specialist, Hyper Connect

Byeongju Song

Information technology
Seoul, South Korea
201-500 Employees
Online Review
Verified

Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.

The services improved the platform for users, meeting the expectations of the internal team. Oworkers communicates with the client via Slack to ensure a smooth workflow. The team is dedicated, hard-working, and knowledgeable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company handles the live chat/live streaming global mobile app. I'm a Service operation specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oworkers?

Our service is Hakuna - Live streaming app, so we are hiring Oworkers for monitoring our app. So, They cover the US/MENA/INDIA region and operate moderators sourcing and monitoring 24/7.

What were your goals for this project?

Making clean services from abusers.

SOLUTION

How did you select this vendor?

I contact many companies and choose Oworkers.

Describe the project in detail.

Hakuna service is a Global live streaming app. Users can do a live streaming broadcast and talk with a live screen and chat with someone.

We are hiring Oworkers for monitoring our app. So, They cover the US/MENA/INDIA region and operate moderators sourcing and monitoring 24/7.

What was the team composition?

PM / PM assistant / moderators.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They improve monitoring coverage and the abuser rate.

How effective was the workflow between your team and theirs?

We request them to monitor with our guideline and they proceed with monitor our app. We communicate with the slack channel. We cross-check their performance with the dash board.

What did you find most impressive about this company?

They do their best with ownership.

Are there any areas for improvement?

The quality of services experienced by users has increased.

RATINGS

5.0

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Verified Client Reviews: 2

Overall Review Rating: 4.5

Source: Clutch

Last Updated: September 27, 2022

Business Entity

Business Entity Name	oworkers EOOD / "ОУУЪРКЪРС" SLLC
Source	Republic of Bulgaria Registry Agency
Jurisdiction of Formation	Bulgaria
Date of Formation	February 11, 2020
Status	Active
Last Updated	July 12, 2023
ID	206017193

OWORKERS

MULTILINGUAL BPO SERVICES / DATA & CONTENT

Focus

Locations (4)

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer

BPO Services for RegTech Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Application Management Services for Live Streaming Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity

OWORKERS

MULTILINGUAL BPO SERVICES / DATA & CONTENT

13 Languages that we service

10 Timezones that we service

Focus

Locations (4)

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer

BPO Services for RegTech Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Application Management Services for Live Streaming Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity