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24/7 live agents for phone, chat & SMS

Smith.ai is a superior 24/7 customer engagement platform that specializes in lead capture and client service. We handle conversations with leads and clients who call, chat, text, and message your business. Our North America-based professional receptionists do much more than basic call answering — we screen potential clients based on your criteria, schedule appointments on your calendar, take payments, and make sales outreach calls to new prospects generated by your website and various marketing campaigns. And we do it all with best-in-class AI technology so all of our activities are efficient, accurate, and in sync with your systems.

  • Gold Verified
  • Undisclosed
  • Undisclosed
  • 250 - 999
  • Founded 2015

2 Languages that we service

  • English
  • Spanish
Average Review Rating
4.9
Total Reviews
63
Average Referral Rating
4.9 /5
Most Common Project Size

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    Overall Review Rating

    4.9
    • Quality

      4.9 /5
    • Schedule

      4.9 /5
    • Cost

      4.8 /5
    • Willing to Refer

      4.9 /5
    See all 63 Reviews
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    Call Center Services for Criminal Defense Law Firm

    • Call Center Services Customer Service Outsourcing
    • Less than $10,000
    • Jan. 2023 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5
    "Smith.ai has been incredibly professional."
    Jan 17, 2024

    Smith.ai provides call center services for a criminal defense law firm. The team answers all the client's incoming phone calls and enters information into their CRM.

    Call Center Services for Family Law & Estate Planning Firm

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • Less than $10,000
    • Jan. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They answered each call."

    Jul 21, 2023

    Smith.ai provides call center services for a family law and estate planning firm. The team is responsible for answering phone calls during work and non-work time to avoid missing calls.

    Call Center Services for Business Law Firm

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are phenomenal at providing all the details of the calls."

    May 2, 2023

    Smith.ai provides call center services for a business law firm. The team also handles the client's consultation scheduling needs. 

    Virtual Receptionist Services for Immigration Law Firm

    • Call Center Services
    • Confidential
    • Feb. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We get recordings of all the calls taken, which are great tools to help with quality assurance."

    Jun 28, 2022

    Smith.ai serves as the 24/7 virtual receptionist of an immigration law firm. They answer and make calls in English and Spanish using the client-provided script and send the call recordings to the client.

    Call Center Services for Law Firm

    • Business Consulting Call Center Services HR Consulting
    • Confidential
    • Oct. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    4.5

    "The people who call us can't tell they're speaking to an answering service."

    May 25, 2022

    Describe.ai provides 24/7 answering services for a local law firm. They take messages and send them to the client for each call that comes through.

    Virtual Receptionist Services for Law Firm

    • Call Center Services
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I am impressed with how quickly they respond. Their customer service is top-notch."

    Apr 12, 2022

    Smith.ai is providing virtual receptionist services for a law firm. Their responsibilities include managing the inflow of calls, verifying leads, evaluating potential clients, and scheduling appointments.

    Virtual Receptionists for Law Firm

    • Call Center Services
    • Less than $10,000
    • Apr. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I have been very happy with their overall professionalism, attention to detail, and willingness to customize services."

    Jan 3, 2022

    Smith.ai provides virtual receptionist services for a law firm. The team is in charge of answering calls from potential and current clients on a 24/7 basis.

    Phone Answering Services for Law Firm

    • Call Center Services
    • Less than $10,000
    • Feb. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They handle every setback with ease and speed."

    Dec 31, 2021

    A law firm has tasked Smith.ai with handling their client calls. The team responds to queries based on a pre-provided script and generates call summaries upon concluding each conversation.

    Live Answering Services for Family Law Office

    • Call Center Services
    • Less than $10,000
    • May 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    4.5

    "The most impressive thing to me is the high degree of accountability Smith.ai has in meeting our needs"

    Dec 27, 2021

    A family law office hired Smith.ai to answer and direct calls that come from prospective customers, existing clients, and professional connections. The team provides the backup during events of short staffing.

    Appointment Setting for Law Office

    • Business Consulting
    • Less than $10,000
    • Jan. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Smith is a true partner for my practice. The value they provide is well worth the costs."

    Dec 17, 2021

    Smith.ai is providing appointment setting services for a law office. They're tasked with answering and filtering calls and collecting contact information from callers and emailing them to the client.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

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    Verified Client Reviews
    63
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    February 8, 2024
    Business Entity
    Business Entity Name Smith.AI, Inc.
    Source California Secretary of State
    Jurisdiction of Formation Delaware
    Date of Formation April 13, 2015
    Status Active
    Last Updated January 1, 2021
    ID C3776795
    Payment & Legal Filings
    Bankruptcy No
    Tax Lien Filings 0
    Judgement Filings 0
    Collection Count 0
    Source Experian - Full Report
    Last Updated April 7, 2020

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