Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $292.50/month.
We also offer AI Receptionist, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. AI Receptionist plans start at $97.50/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls, chats, messages, and SMS
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 14-day money-back guarantee.
Plans are monthly and there's no set-up or cancellation fee.
Small or large, we work with every type of business in all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking
Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Year founded
Founded 2015
Languages
2 Languages that we service
English
Spanish
No have been added yet...
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.8
/5
What Clients Have Said
Smith.ai offers good value for cost, with competitive pricing models based on call volume rather than time. Clients appreciate the professionalism of the service, often highlighting significant improvements in call handling and lead conversion while saving costs compared to hiring in-house staff.
By handling calls and managing client interactions, Smith.ai has a positive impact on business efficiency. Clients report having more time to focus on core business activities, leading to improved productivity and business growth.
Cost-Effective Solutions
Smith.ai offers cost-effective solutions for virtual receptionist services, allowing clients to save on staffing costs. Their pricing model is appreciated, particularly by small businesses and solo practitioners, for its affordability and value.
Excellent Customer Service
Smith.ai is praised for their excellent customer service, providing quick and helpful responses to client inquiries. Their commitment to customer satisfaction is evident in their proactive approach to resolving issues and ensuring client needs are met.
Professionalism and Attention to Detail
Smith.ai's team is recognized for their professionalism and attention to detail. Clients value the thoroughness of their call handling and the accuracy of the information they provide, which contributes to a high level of trust and reliability.
High Praise for Chatbot Integration
Smith.ai's chatbot integration has been highly effective in reducing call volume and improving lead qualification. Clients appreciate the cost savings and efficiency brought by the chatbot, highlighting its value in enhancing customer interactions.
Challenges with Service Cancellation
One client reported difficulties in cancelling services with Smith.ai, citing issues with ongoing charges despite cancellation requests. This indicates a potential area for improvement in managing service terminations and ensuring client satisfaction.
"They feel like an extension of our company because they always respond to my needs in a timely manner."
Dec 4, 2024
Event Strategist, Devonshire - A Perfect Events Company, LLC
Anonymous
Verified
Business services
California, Maryland
1-10 Employees
Online Review
Verified
Smith.ai provides call center services for an events management firm. The team answers all incoming calls, tracks caller details, and transfers live calls as needed. They also identify and block spam callers.
Thanks to Smith.ai's services, the client has closed three clients who found them on Google. The team has an excellent project management style, which earns consistent praise from internal stakeholders. Moreover, the service provider ensures the work flow is consistent and accurate.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Event Strategist of Devonshire - A Perfect Events Company, LLC
Describe what your company does in a single sentence.
We help families and corporations bring people together and create magical memories with curated events.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Save me time from answering calls or having to check voicemails.
Add a professional and live voice to interact with my callers from someone other than myself.
Help to easily identify new clients and respond faster with the help of the text call summaries.
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Great culture fit
Good value for cost
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work:
Answer all incoming calls and track caller details.
Transfer live calls as needed.
Identify and block spam callers and provide the option to block certain sales calls.
The key deliverables:
Clear and concise message reporting on every call.
24/7 availability.
Low or no percentage of calls going to voicemail.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
I was able to close three clients who found us on Google thanks to having a live agent answer the call v. just sending them to my voicemail.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management is excellent! They feel like an extension of our company because they always respond to my needs in a timely manner.
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
I am impressed by their use of live agents with AI call flow assistance.
Are there any areas for improvement or something Smith.ai could have done differently?
Smith.ai is always improving! On my end, I need to market my business more widely to generate more interested client calls for this team to answer.
RATINGS
5.0
"Smith.ai is top notch in every category that I have experienced!"
Quality
5.0
Service & Deliverables
"Smith.ai is top notch in every category that I have experienced!"
Schedule
5.0
On time / deadlines
"Smith.ai is top notch in every category that I have experienced!"
Cost
5.0
Value / within estimates
"Smith.ai is top notch in every category that I have experienced!"
Willing to Refer
5.0
NPS
"I have already recommended Smith.ai to my mentees and training session attendees every chance that I get.
Call Center Services for Criminal Defense Law Firm
Call Center ServicesCustomer Service Outsourcing
Less than $10,000
Jan. 2023 - Ongoing
5.0
Quality
4.5
Schedule
4.5
Cost
4.5
Willing to Refer
4.5
"Smith.ai has been incredibly professional."
Jan 17, 2024
Law Practice Manager, Meade Law Group
Heidi Meade
Verified
Legal
43231 Columbus, OH
11-50 Employees
Online Review
Verified
Smith.ai provides call center services for a criminal defense law firm. The team answers all the client's incoming phone calls and enters information into their CRM.
Smith.ai has helped the client reduce the number of missed calls from 4–5 per week to zero. The team is professional and captures succinct information like no other company the client has worked with. Smith.ai provides the client with weekly reports of logged calls and access to a custom dashboard.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Law Practice Manager of Meade Law Group
Describe what your company does in a single sentence.
Family Law and Criminal Defense Law Firm
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer the phones
Gather information
get the phone call to the right employee
enter the information into our CRM
SOLUTION
How did you find Smith.ai?
Referral
Why did you select Smith.ai over others?
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
Smith AI was first enlisted to answer our phones after hours and then to enter the information into our CRM. After doing an excellent job, we expanded their service to include ALL incoming calls at all hours.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Smith AI sends us a weekly report of calls logged, as well as access to a dashboard. By logging incoming calls into our CRM, we were able to alleviate the workload of 2 team mates. We went from missing 4-5 phone calls a week to missing 0
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Smith AI was responsive, although I never spoke with the same person twice, an indicator that they have an excellent internal messaging system (i.e. they can track their clients) The dashboard is easy to use and their turn around time for a request is about 2 business days.
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Smith.ai has been incredibly professional despite cranky clients. They also capture succinct information like no other firm that we have used. They understand what information that a Criminal Defense and Family Law firm needs
Are there any areas for improvement or something Smith.ai could have done differently?
Their turnaround time for requests for changes could be faster, but I would rather have right than immediate.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Call Center Services for Family Law & Estate Planning Firm
Back Office OutsourcingCall Center ServicesCustomer Service Outsourcing
Less than $10,000
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They answered each call."
Jul 21, 2023
COO, View Ridge Law and Estate Planning
Lejla Marusic
Verified
Legal
Seattle, Washington
11-50 Employees
Online Review
Verified
Smith.ai provides call center services for a family law and estate planning firm. The team is responsible for answering phone calls during work and non-work time to avoid missing calls.
Smith.ai has successfully answered each incoming call for the client, so they haven't experienced missed calls. Smith.ai's phone system is easy to install, and they offer various packages to cater to the client's diverse needs. Moreover, they provide great customer service and consistent training.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the COO of View Ridge Law and Estate Planning
Describe what your company does in a single sentence.
Attorney office providing family law assistance and estate planning services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer the phone during work time
Answer the phone during work non work time
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Smith AI stands out as a remarkable addition to the software landscape, sparing me from the arduous hours typically needed to learn new tools. With a minimal investment, I achieved remarkable results. Setting up the system was a breeze, and their staff was exceptionally well-trained. I was thoroughly impressed by their top-notch customer service.
Offering various plans and the option to charge per call, Smith AI caters to diverse needs. Whether you're establishing your intake team or require additional coverage, rest assured that no calls will be missed, as they ensure seamless and accurate call routing.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They answered each call. We have no missed calls.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Great customer service, it takes about 24 hrs turnaround time, but that was great for me.
What was your primary form of communication with Smith.ai?
Virtual Meeting
What did you find most impressive or unique about this company?
Consistency in training of their staff.
Are there any areas for improvement or something Smith.ai could have done differently?
Not at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Business Law Firm
Call Center ServicesCustomer Service Outsourcing
Confidential
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are phenomenal at providing all the details of the calls."
May 2, 2023
Executive, The Benkabbou Law Firm, PLLC
Anonymous
Verified
Legal
Tampa, Florida
1-10 Employees
Online Review
Verified
Smith.ai provides call center services for a business law firm. The team also handles the client's consultation scheduling needs.
The client is pleased with Smith.ai's services. The team has been an invaluable partner as they provide detailed call notes. They also have quick customer service and are always accessible to the client. Overall, their systematized workflow ensures their collaboration with the client is smooth.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm an executive at The Benkabbou Law Firm, PLLC
Describe what your company does in a single sentence.
Business Law Firm
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Handle our calls seamlessly
Schedule Consultations
SOLUTION
How did you find Smith.ai?
Referral
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Handle our calls and schedule consultations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
I have been with Smith.ai for a few years now. They have been invaluable to the law firm. No matter how large the firm grows, it will always be part of my BLF family. They provide detailed call notes, include a transcription of the call, and collect all of the information we need to nurture our leads and handle client calls.
Their customer service is super fast and always on hand to help with any issues and to help you make any changes to your firm's call policies. What I love most about them is the integration with my Microsoft Teams to accept calls and with MyCase Call Logs. As a firm that prides itself on systemized processes with the help of SaaS, Smith.ai fit perfectly right into our systemized process.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We receive an email with detailed notes of each and every call with the pertinent information our firm needs to move forward with the lead or clients.
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email
Messaging App
What did you find most impressive or unique about this company?
Their ability to take detailed notes of the calls. Literally, the best call notes I have ever seen. I don't know how they train their employees, but they are phenomenal at providing all the details of the calls.
Are there any areas for improvement or something Smith.ai could have done differently?
None.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I recommend Smith.ai to all of my colleagues.
Virtual Receptionist Services for Immigration Law Firm
Call Center Services
Confidential
Feb. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We get recordings of all the calls taken, which are great tools to help with quality assurance."
Jun 28, 2022
Attorney & Partner, The E A Wood Law Firm
Elizabeth Wood
Verified
Legal
New Bern, North Carolina
1-10 Employees
Online Review
Verified
Smith.ai serves as the 24/7 virtual receptionist of an immigration law firm. They answer and make calls in English and Spanish using the client-provided script and send the call recordings to the client.
Thanks to Smith.ai's support, the client has booked after-hours and weekend consultations. The client has also saved money by not having to hire a staff member to answer the calls. Moreover, they commend the vendor's responsiveness and how they can quickly change scripts when necessary.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am an attorney and partner in the law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
We receive calls through our website and internet advertising. Smith.ai answers the calls 24/7. Smith.ai answers calls and makes outgoing calls to our online inquiries. They serve as a receptionist for our law firm.
SOLUTION
How did you select this vendor and what were the deciding factors?
We interviewed several virtual receptionist and found Smith.at to be the best fit for our needs.
Describe the project in detail and walk through their service package, including any calling tools used.
They provide call coverage 24/7. We provided them with a script to use when answer the calls. They provide both English and Spanish speaking calls which is important for our firm as 50% of our clients are Spanish speaking. We get recordings of all the calls taken, which are great tools to help with quality assurance.
Who did you work with and what was the feedback process like?
We have an account manager. If we have any problems, they are quickly resolved.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We have been able to have consultations booked after hours and even on the weekends. This has been helpful as the calling could easily move on to the next firm. By using Smith.ai we have saved money by not having to hire a staff person to answer the calls.
Describe their project management style, including communication tools and timeliness.
We typically communicate with them via email. They are very responsive.
What did you find most impressive or unique about this company?
They are able to change the script as necessary and quickly.
Are there any areas for improvement or something they could have done differently?
I think they have the process figured out. We had a few mishaps with individual employees (not giving the correct information) however the issue was addressed and correctly promptly.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Business ConsultingCall Center ServicesHR Consulting
Confidential
Oct. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
4.5
"The people who call us can't tell they're speaking to an answering service."
May 25, 2022
Director of Operations, Law Firm
Sarah Lopp
Verified
Legal
Tulsa, Oklahoma
1-10 Employees
Online Review
Verified
Describe.ai provides 24/7 answering services for a local law firm. They take messages and send them to the client for each call that comes through.
Describe.ai’s dedication and exceptional communication skills have resulted in a successful collaboration. They work as if they're in the internal team and saved a lot of time for the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We operate a local law firm and use Smith.ai as our answering service for the firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
We hired Smith.ai to take all the phone calls for the firm and filter those calls, keeping us from answering unwanted calls or those calls that don't work with our firms speciality.
SOLUTION
How did you select this vendor and what were the deciding factors?
This vendor was recommended by the Oklahoma bar association.
Describe the project in detail and walk through their service package, including any calling tools used.
They provide answering services 24/7 even on holidays, weekends, etc. During business hours the calls are transferred to us directly if they meet the criteria we have set forth with Smith.ai. Smith will take messages and text and email those to us for every single phone call so we never miss an opportunity to contact the client.
Who did you work with and what was the feedback process like?
We work with the call staff which is based throughout the United States. It is an easy process, we met with onboarding first and established how we would want the calls answered and filtered then we were given access to a dashboard so we could monitor the calls, change our hours, etc.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
The service is unbelievable. It saves us time and money to filter out and miss unwanted sales calls or calls from prospective clients that just don't fit our firm. We are able to contact callers back right away if a call is missed and we always get a full download of their information so we know who we are talking to at any time.
Describe their project management style, including communication tools and timeliness.
We get text messages and emails for every single call whether it was transferred to us or not.
What did you find most impressive or unique about this company?
They are professionals. The people who call us can't tell they're speaking to an answering service. We saved a ton of time and money by not having to hire someone directly to answer the phones.
Are there any areas for improvement or something they could have done differently?
We have loved every minute of this service and could not recommend it enough.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Virtual Receptionist Services for Law Firm
Call Center Services
Confidential
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I am impressed with how quickly they respond. Their customer service is top-notch."
Apr 12, 2022
Owner & President, Law Firm
Anonymous
Verified
Legal
Shreveport, Louisiana
1-10 Employees
Online Review
Verified
Smith.ai is providing virtual receptionist services for a law firm. Their responsibilities include managing the inflow of calls, verifying leads, evaluating potential clients, and scheduling appointments.
The client is enjoying an increase in their client base and lead volume, thanks to Smith.ai's excellent screening process and impressive attention to detail. The team showcases their commitment to providing excellent customer support by remaining responsive and quickly addressing all concerns.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a solo law firm which practices exclusively Family Law and Mediation.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
As a true solo, I was spending too much time on the phone trying to evaluate potential clients and schedule appointments. I needed a service to manage the inflow of calls and qualify leads to that I could concentrate my time on those clients who were best suited for my services.
SOLUTION
How did you select this vendor and what were the deciding factors?
Smith.ai was the first virtual receptionist that I tried. I called them based on the outstanding recommendations made by others in my field. Since that time, I have conducted free trials with two other virtual receptionist providers, but I cancelled both within a few short days. The service paled in comparison to what I receive from smith.ai.
Describe the project in detail and walk through their service package, including any calling tools used.
Smith.ai answers my phones during normal business hours. They have detailed instructions as to what kinds of cases I will accept, what cases I will not take, and what courts I will practice in front of. After screening callers to make sure that their needs fit within my parameters, smith.ai schedules the caller a consultation, gives them directions as to payment, and then relays all pertinent information to me. They schedule the appointments directly into my calendaring system as well as enter the contact information into my case management software.
Who did you work with and what was the feedback process like?
I have worked with several people in the customer service department. Everyone has been extremely helpful.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
I have had more new client consultations booked since smith.ai began answering the phones. I also have more qualified leads since they do such an excellent job of screen potential clients.
Describe their project management style, including communication tools and timeliness.
Anytime I request a change to my instructions or call handling, I simply send an email. Within a few hours, all of my requested changes have been made. They are very responsive.
What did you find most impressive or unique about this company?
I am impressed with how quickly they respond. Their customer service is top-notch.
Are there any areas for improvement or something they could have done differently?
I have had a few instances where an operator didn't follow my instructions fully, but smith.ai is quick to give additional instruction to the operators to make sure that it doesn't happen again. They are very responsive.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionists for Law Firm
Call Center Services
Less than $10,000
Apr. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I have been very happy with their overall professionalism, attention to detail, and willingness to customize services."
Jan 3, 2022
Attorney & Counselor at Law, Allums Law
Anonymous
Verified
Legal
San Diego, California
1-10 Employees
Online Review
Verified
Smith.ai provides virtual receptionist services for a law firm. The team is in charge of answering calls from potential and current clients on a 24/7 basis.
Thanks to Smith.ai, the firm's client conversion rate increased from 70%–80%. Their client retention rate also improved significantly. The team creates a smooth workflow by being accessible at all times — they're always available to handle any requests. They're efficient, prompt, and reliable.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a solo estate planning attorney in San Diego, California.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
As a solo attorney, I receive a steady stream of calls from clients and potential clients. Juggling phones on my own meant most of the call went to voicemail and often were not returned for a day or two. Potential clients were lost due to the delay and impersonal nature of voicemail messages. I needed help but was not yet ready to hire a full or part-time staff member.
SOLUTION
How did you select this vendor and what were the deciding factors?
I reviewed several virtual receptionists, specifically those that integrated with our law firm client management software for ease of intake and tracking. Smith.ai was competitively priced and offered flexibility so that I could control the hours the phones would be answered live, which clients would be transferred and how much detail I needed to be collected from each caller.
Describe the project in detail and walk through their service package, including any calling tools used.
Smith.ai provides 24/7 live receptionist services. I choose the hours that my phones will be answered. A detailed call log is emailed to me for every call, whether it is a live transfer or a message it taken. All leads are uploaded directly to my client management software with the detail necessary to allow me to respond quickly with the right information for that prospective client. They integrate with my VOIP services through Vonage as well.
Who did you work with and what was the feedback process like?
From the sales staff to the onboarding team, my transition to the system was seamless. Any time I have a concern or request, they have been prompt and helpful to accommodate my changing needs. Each call log has the option to provide feedback to Smith.ai to refine their process, thank them for exceptional service or ask for additional help to return a call or schedule an appointment at my request. They have been fantastic to work with.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
My conversion rate for potential clients has risen from 70% to 81% using Smith.ai. Having a live receptionist gathering detailed information at the first point of contact makes my potential clients feel connect with my firm immediately. It also allows me to respond immediately and specifically to their needs, resulting in better conversion and client retention. They also filter out all spam/solicitor calls for me at no charge. That feature alone is a huge time and money saver!
Describe their project management style, including communication tools and timeliness.
Smith.ai is available at any time 24/7 to handle my requests. Feedback is prompt and action taken right away. I have only had one occasion to provide a critique and I received an email the same day to address the concern and have it remedied.
What did you find most impressive or unique about this company?
The onboarding process was quick and easy. The contract services are clear. With Smith.ai, I always know exactly what I am paying for and no one tries to upsell services that I don't need.
Are there any areas for improvement or something they could have done differently?
On two occasions the company had a phone outage on their end that resulted in calls going to voicemail on their end. This was beyond their control, but the immediately returned every call at no charge when the system was up and running again. I don't blame them for rare technological issues, but was very impressed with the way they communicated the problem to me and worked to repair the problem. I have been very happy with their overall professionalism, attention to detail, and willingness to customize services as we go. A great investment!
RATINGS
5.0
"One of my best business investments to-date."
Quality
5.0
Service & Deliverables
"Professional and responsive."
Schedule
5.0
On time / deadlines
"No problem scheduling from onboarding to ongoing reception services."
Cost
5.0
Value / within estimates
"Competitive pricing and a variety of plans for any need."
Willing to Refer
5.0
NPS
"Anyone in need of full time or overflow phone help should check them out.
Phone Answering Services for Law Firm
Call Center Services
Less than $10,000
Feb. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They handle every setback with ease and speed."
Dec 31, 2021
Office Manager, Cathy R. Cook Attorneys at Law
Peggy Weyand
Verified
Legal
Cincinnati, Ohio
1-10 Employees
Phone Interview
Verified
A law firm has tasked Smith.ai with handling their client calls. The team responds to queries based on a pre-provided script and generates call summaries upon concluding each conversation.
Smith.ai's spot-on skill set has enabled the client to amplify their business processes and customer service. The team manages calls with ample professionalism and timeline-orientedness, and their solution-oriented attitude further ensures a successful and continued engagement.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the office manager at a law firm.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Smith.ai?
We needed their phone answering services.
SOLUTION
What was the scope of their involvement?
Smith.ai answers our client calls based on a pre-provided script. Upon concluding each call, they provide us with a comprehensive summary and indicate if they’ve revised any part of the script to cater to a particular inquiry.
What is the team composition?
I’ve worked with two resources from their team.
How did you come to work with Smith.ai?
One of my boss’s acquaintances strongly recommended Smith.ai’s team to us.
How much have you invested with them?
We’ve spent about $5,000.
What is the status of this engagement?
Our ongoing engagement with Smith.ai commenced in February 2019.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I don’t have particular metrics for Smith.ai’s performance, but I appreciate how they successfully and professionally handle our calls. While they apply minor tweaks in our script, they don’t do so unless the situation calls for it. Overall, we’re satisfied with their quick response rates.
How did Smith.ai perform from a project management standpoint?
We communicate via email and phone calls. They’re a systematic partner that sticks to our schedules.
What did you find most impressive about them?
We’re most impressed with their solution-oriented approach — they handle every setback with ease and speed.
Are there any areas they could improve?
There haven’t been any issues that we haven’t resolved.
Do you have any advice for potential customers?
Clearly specify your needs and devise a comprehensive script that Smith.ai can refer to.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Live Answering Services for Family Law Office
Call Center Services
Less than $10,000
May 2021 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
4.5
"The most impressive thing to me is the high degree of accountability Smith.ai has in meeting our needs"
Dec 27, 2021
Owner, Deborah A. Cook, Martial and Family Law
Deborah A. Cook
Verified
Business services
Orlando, Florida
1-10 Employees
Online Review
Verified
A family law office hired Smith.ai to answer and direct calls that come from prospective customers, existing clients, and professional connections. The team provides the backup during events of short staffing.
Smith.ai's involvement has allowed for the more efficient handling of calls and conducting of clerical operations. They quickly adapt to the client's workflows and are able to convey the company's tone when speaking to external parties. They're an accountable, responsive, and highly reliable team.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a family lawyer and my relationships with my clients are personal.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
We receive many phone calls a day from current clients, prospective clients, the desired professional friends and the unwanted solicitors. Smith.ai is our backup for answering the phone.
SOLUTION
How did you select this agency and what were the deciding factors?
Smith.ai is a part of our team. The service they provide to us is personal. Our clients think they have reached the office staff, because Smith.ai answers our phones as if they are US. They are kind, considerate and compassionate. No one has ever out preformed Smith.ai.
Describe the project in detail and walk through the stages of the project.
Even in situations like holidays or knowing that our staff is short a person or two, I can reach out to Smith.ai and describe our changed needs and they step right up to the plate everytime.
Describe the recruitment process in detail.
Smith.ai is as personal taking care of our business needs as we are personal is taking care of our clients.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
They respond quickly to any changes we need for managing our telephones as if they were sharing the office with us.
How effective was the workflow between your team and theirs?
It always impresses me how speedily they adapt to our work flow. I appreciate this during the holidays and weekends when we are resting but our clients need us.
What did you find most impressive or unique about this company?
The most impressive thing to me is the high degree of accountability Smith.ai has in meeting our needs and the way they reach out to us with a real person. Never, ever, have I had to reach out to a website to contact Smith.ai. Just like our own business, they always provide a real person.
Are there any areas for improvement or something they could have done differently?
Seriously, if I knew about Smith.ai sooner in my business life I would have hired them sooner and never had the headache or heartache of underperformance. I cannot recommend Smith.ai highly enough. They have earned and deserved highest praise.
RATINGS
5.0
"I am grateful to have partnered with Smith.ai"
Quality
5.0
Service & Deliverables
"Amazing"
Schedule
4.5
On time / deadlines
"I love talking to real people and not going to a website, after all they really are a personal service."
Cost
5.0
Value / within estimates
"reasonable and worth it."
Willing to Refer
4.5
NPS
"Absolutely
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