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Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $292.50/month. 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Year founded
    Founded 2015
  • Languages

2 Languages that we service

  • English
  • Spanish

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 4.8 /5

    What Clients Have Said

    Smith.ai offers good value for cost, with competitive pricing models based on call volume rather than time. Clients appreciate the professionalism of the service, often highlighting significant improvements in call handling and lead conversion while saving costs compared to hiring in-house staff.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 57 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Smith.ai Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 4.9
    • Cost 4.8
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Positive Impact on Business Efficiency

      By handling calls and managing client interactions, Smith.ai has a positive impact on business efficiency. Clients report having more time to focus on core business activities, leading to improved productivity and business growth.

    • Cost-Effective Solutions

      Smith.ai offers cost-effective solutions for virtual receptionist services, allowing clients to save on staffing costs. Their pricing model is appreciated, particularly by small businesses and solo practitioners, for its affordability and value.

    • Excellent Customer Service

      Smith.ai is praised for their excellent customer service, providing quick and helpful responses to client inquiries. Their commitment to customer satisfaction is evident in their proactive approach to resolving issues and ensuring client needs are met.

    • Professionalism and Attention to Detail

      Smith.ai's team is recognized for their professionalism and attention to detail. Clients value the thoroughness of their call handling and the accuracy of the information they provide, which contributes to a high level of trust and reliability.

    • High Praise for Chatbot Integration

      Smith.ai's chatbot integration has been highly effective in reducing call volume and improving lead qualification. Clients appreciate the cost savings and efficiency brought by the chatbot, highlighting its value in enhancing customer interactions.

    • Challenges with Service Cancellation

      One client reported difficulties in cancelling services with Smith.ai, citing issues with ongoing charges despite cancellation requests. This indicates a potential area for improvement in managing service terminations and ensuring client satisfaction.

    Smith.ai Reviews

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    Call Center Services for Criminal Defense Law Firm

    • Call Center Services Customer Service Outsourcing
    • Less than $10,000
    • Jan. 2023 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5
    "Smith.ai has been incredibly professional."
    Law Practice Manager, Meade Law Group
    Heidi Meade
    Verified
    • Legal
    • 43231 Columbus, OH
    • 11-50 Employees
    • Online Review
    • Verified

    Smith.ai provides call center services for a criminal defense law firm. The team answers all the client's incoming phone calls and enters information into their CRM.

    Call Center Services for Family Law & Estate Planning Firm

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • Less than $10,000
    • Jan. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They answered each call."

    COO, View Ridge Law and Estate Planning
    Lejla Marusic
    Verified
    • Legal
    • Seattle, Washington
    • 11-50 Employees
    • Online Review
    • Verified

    Smith.ai provides call center services for a family law and estate planning firm. The team is responsible for answering phone calls during work and non-work time to avoid missing calls.

    Call Center Services for Business Law Firm

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are phenomenal at providing all the details of the calls."

    Executive, The Benkabbou Law Firm, PLLC
    Anonymous
    Verified
    • Legal
    • Tampa, Florida
    • 1-10 Employees
    • Online Review
    • Verified

    Smith.ai provides call center services for a business law firm. The team also handles the client's consultation scheduling needs. 

    Virtual Receptionist Services for Immigration Law Firm

    • Call Center Services
    • Confidential
    • Feb. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We get recordings of all the calls taken, which are great tools to help with quality assurance."

    Attorney & Partner, The E A Wood Law Firm
    Elizabeth Wood
    Verified
    • Legal
    • New Bern, North Carolina
    • 1-10 Employees
    • Online Review
    • Verified

    Smith.ai serves as the 24/7 virtual receptionist of an immigration law firm. They answer and make calls in English and Spanish using the client-provided script and send the call recordings to the client.

    Call Center Services for Law Firm

    • Business Consulting Call Center Services HR Consulting
    • Confidential
    • Oct. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    4.5

    "The people who call us can't tell they're speaking to an answering service."

    Director of Operations, Law Firm
    Sarah Lopp
    Verified
    • Legal
    • Tulsa, Oklahoma
    • 1-10 Employees
    • Online Review
    • Verified

    Describe.ai provides 24/7 answering services for a local law firm. They take messages and send them to the client for each call that comes through.

    Virtual Receptionist Services for Law Firm

    • Call Center Services
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I am impressed with how quickly they respond. Their customer service is top-notch."

    Owner & President, Law Firm
    Anonymous
    Verified
    • Legal
    • Shreveport, Louisiana
    • 1-10 Employees
    • Online Review
    • Verified

    Smith.ai is providing virtual receptionist services for a law firm. Their responsibilities include managing the inflow of calls, verifying leads, evaluating potential clients, and scheduling appointments.

    Virtual Receptionists for Law Firm

    • Call Center Services
    • Less than $10,000
    • Apr. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I have been very happy with their overall professionalism, attention to detail, and willingness to customize services."

    Attorney & Counselor at Law, Allums Law
    Anonymous
    Verified
    • Legal
    • San Diego, California
    • 1-10 Employees
    • Online Review
    • Verified

    Smith.ai provides virtual receptionist services for a law firm. The team is in charge of answering calls from potential and current clients on a 24/7 basis.

    Phone Answering Services for Law Firm

    • Call Center Services
    • Less than $10,000
    • Feb. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They handle every setback with ease and speed."

    Office Manager, Cathy R. Cook Attorneys at Law
    Peggy Weyand
    Verified
    • Legal
    • Cincinnati, Ohio
    • 1-10 Employees
    • Phone Interview
    • Verified

    A law firm has tasked Smith.ai with handling their client calls. The team responds to queries based on a pre-provided script and generates call summaries upon concluding each conversation.

    Live Answering Services for Family Law Office

    • Call Center Services
    • Less than $10,000
    • May 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    4.5

    "The most impressive thing to me is the high degree of accountability Smith.ai has in meeting our needs"

    Owner, Deborah A. Cook, Martial and Family Law
    Deborah A. Cook
    Verified
    • Business services
    • Orlando, Florida
    • 1-10 Employees
    • Online Review
    • Verified

    A family law office hired Smith.ai to answer and direct calls that come from prospective customers, existing clients, and professional connections. The team provides the backup during events of short staffing.

    Services provided

    • SEO
    • Web Development
    • Pay Per click
    • Web design

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    65
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    December 20, 2024

    Business Entity

    Business Entity Name Smith.AI, Inc.
    Source California Secretary of State
    Jurisdiction of Formation Delaware
    Date of Formation April 13, 2015
    Status Active
    Last Updated January 1, 2021
    ID C3776795

    Credit Report Results

    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated April 2, 2021
    Learn More About The Clutch Verification Process

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