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24/7 live agents for phone, chat & SMS

Smith.ai is a superior 24/7 customer engagement platform that specializes in lead capture and client service. We handle conversations with leads and clients who call, chat, text, and message your business. Our North America-based professional receptionists do much more than basic call answering — we screen potential clients based on your criteria, schedule appointments on your calendar, take payments, and make sales outreach calls to new prospects generated by your website and various marketing campaigns. And we do it all with best-in-class AI technology so all of our activities are efficient, accurate, and in sync with your systems.

  • Gold Verified
  • Undisclosed
  • Undisclosed
  • 250 - 999
  • Founded 2015

2 Languages that we service

  • English
  • Spanish
Average Review Rating
4.9
Total Reviews
63
Most Common Project Size
Less than $10,000
Average Referral Rating
4.9 /5

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    Overall Review Rating

    4.9
    • Quality

      4.9 /5
    • Schedule

      4.9 /5
    • Cost

      4.8 /5
    • Willing to Refer

      4.9 /5
    See all 63 Reviews
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    Call Center Services for Family Attorney

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Smith has done things better than I ever could do in-house."

    Feb 10, 2020

    Smith.ai served as phone operators to handle the large call volume of a family law firm. They deployed a rotating team of receptionists who were responsible for answering basic questions and screening clients.

    Chatbot Solution for Legal Nonprofit

    • Transcription Translation
    • Less than $10,000
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're easy to get in touch with and always there to answer questions!"

    Jan 21, 2020

    Smith.ai developed a custom chatbot to deal with questions from the public and members.

    Voice Services for Law Firm

    • Call Center Services
    • Less than $10,000
    • Jan. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “It’s been exciting to watch their team grow with mine and see the ways they continue to develop their service.”

    Jan 17, 2020

    Smith.ai provides ongoing call services for a law firm. They handle inbound and outbound calls, along with managing the chat tool and scheduling any consultations or calls. 

    Voice Services & Virtual Chat for IT Security Firm

    • Call Center Services
    • Less than $10,000
    • Sep. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They’re just good at everything. The quality of their program, their training, their systems—all are impressive."

    Jan 17, 2020

    A managed security services provider needed someone to manage their call volume and serve as their virtual office assistant while they were out in the field. Smith.ai now handles all their incoming calls and chat.

    Voice Services & Chatbot Integration for Law Firm

    • Call Center Services
    • Less than $10,000
    • Feb. 2019 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Smith.ai gives prompt and personal attention to any questions about their services."

    Jan 16, 2020

    Providing answering services at first, Smith.ai’s scope changed to setting up and maintaining a chatbot for a law firm. They built a playbook and integrated the tool with the client’s CRM to collect leads.

    Call Center Services for HVAC Contractor

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Apr. 2020 - May 2023
    0.5
    Quality
    0.5
    Schedule
    0.5
    Cost
    0.5
    Willing to Refer
    0.5

    "They exhibited poor customer service."

    Oct 2, 2023

    Smith.ai provided call center services for an HVAC contractor. The team was responsible for answering end customer's calls and messages while adhering to a structured script.

    Call Center Services for Regenerative Medicine & Therapy Co

    • Back Office Outsourcing Call Center Services
    • Confidential
    • June 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We're impressed by their thoroughness."

    Sep 19, 2023

    Smith.ai provides call center services for a regenerative medicine and therapy company. The team is responsible for appointment setting, answering questions, and transferring calls from patients.

    Call Center Services for Family Law & Estate Planning Firm

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • Less than $10,000
    • Jan. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They answered each call."

    Jul 21, 2023

    Smith.ai provides call center services for a family law and estate planning firm. The team is responsible for answering phone calls during work and non-work time to avoid missing calls.

    Call Center Services for Law Firm

    • Call Center Services
    • Less than $10,000
    • Jan. 2022 - Jan. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their professionalism and ability to manage stressful and difficult callers were impressive."

    Jan 11, 2023

    Smith.ai provided call center services to a law firm. They answered calls, took messages, and routed calls.

    Virtual Reception Services for Law Practice Firm

    • IT Staff Augmentation
    • $10,000 to $49,999
    • Jan. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Smith.ai is excellent at providing feedback and making corrections when necessary."

    Sep 15, 2022

    Smith.ai provides virtual reception services for a family law firm. The team acts as the initial point of contact for prospective customers, takes their information, and schedules meetings.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    62
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    February 8, 2024
    Business Entity
    Business Entity Name Smith.AI, Inc.
    Source California Secretary of State
    Jurisdiction of Formation Delaware
    Date of Formation April 12, 2015
    Status Active
    Last Updated December 31, 2020
    ID C3776795
    Payment & Legal Filings
    Bankruptcy No
    Tax Lien Filings 0
    Judgement Filings 0
    Collection Count 0
    Source Experian - Full Report
    Last Updated April 6, 2020

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