24/7 front office coverage, powered by AI + humans
Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee on all paid plans.
Plans are monthly, with no cancellation fees.
Small or large, we work with businesses of all types across all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking.
Call Center ServicesBack Office OutsourcingVirtual receptionistAnswering servicesInbound appointment scheduling
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.8
/5
What Clients Have Said
Smith.ai offers competitive pricing, with clients reporting investments ranging from a few hundred to under $10,000 annually. Users highlight the excellent value for cost, seamless service, and professional communication, making it a favorable choice for businesses needing reliable call answering and lead management.
Some clients have suggested improvements in the onboarding and setup process, indicating that initial guidance and support could be more robust. Providing more structured onboarding materials and templates could enhance the initial experience.
High-Quality Call Notes and Reporting
The detailed call notes and reporting provided by Smith.ai are frequently highlighted as a strength. Clients value the comprehensive information and timely updates that support their business processes and decision-making.
Effective Spam and Sales Call Filtering
The ability of Smith.ai to effectively filter spam and sales calls is appreciated by many clients. This service helps to reduce interruptions and maintain focus on important client interactions, enhancing overall productivity.
Increased Answer Rates and Client Satisfaction
Smith.ai is praised for significantly improving answer rates and client satisfaction. Many clients report that they no longer miss calls, leading to increased client retention and positive feedback from callers about the professionalism and friendliness of the receptionists.
Strong Alignment with Client Values and Needs
Smith.ai is often chosen for their alignment with client values and business needs. The company's commitment to client satisfaction and understanding of industry-specific requirements make them a preferred partner for many businesses.
Seamless Integration with Client Systems
Smith.ai's ability to integrate with client systems such as CRMs and calendaring tools is praised. This integration allows for smooth information flow and efficient handling of client interactions, contributing to improved business operations.
Smith.ai provides call center services for a travel agency. The main task is to answer calls to find out what vacations callers are interested in and follow up with them regarding the quoted sail price.
Smith.ai has successfully provided an AI receptionist to answer calls and be the voice on the phone, freeing up the internal team's time for other tasks. They've impressed the client with the accuracy of the calls and the notes they send through email. Overall, it's been a successful collaboration.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner/travel agent of Kats Purrfect Getaways
Describe what your company does in a single sentence.
Travel agent. Specializing in cruises.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer phones
Sort spam
Email me call logs to follow up on
SOLUTION
How did you find Smith.ai?
Facebook ad
Why did you select Smith.ai over others?
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Answered calls to find out what vacations callers were interested in so we can follow up to quote sail price
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Having a ai receptionist to answer call and be the voice on phone to free me up for other tasks
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Na
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Their AI receptionist is very good. When trialing it i was impressed with accuracy of call and notes sent in email
Are there any areas for improvement or something Smith.ai could have done differently?
Wish they could text call summarizes instead of email
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Transitional Housing Provider
Call Center Services
Chatbots & Conversational AI
Less than $10,000
Apr. - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their ability to help get everything set up and continue to work with us to accommodate our personal needs stood out."
Jul 14, 2025
Founder, VW
Kirk Driskell
Non-profit
Alpharetta, Georgia
1-10 Employees
Online Review
Smith.ai provided call center services for a transitional housing provider. The team set up and deployed phone answering support for the client.
Smith.ai helped the client achieve a 100% call answer rate. The team assisted the client in getting everything up and running as described and continued to work with them to accommodate their needs. They also communicated via email, messaging apps, and online meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of VW
Describe what your company does in a single sentence.
Provides supporitve transitional housing and support
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Help with phone support
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Good value for cost
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Set up and deploy phone support services
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
100% call answer rate to assist in missed calls
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Set up and deploy phone answering support. Set up and deployed as described
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their ability to help get everything set up and continue to work with us to accommodate our personal needs stood out.
Are there any areas for improvement or something Smith.ai could have done differently?
THey were great
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Accounting Services Company
Smith.ai provides ongoing call center services for a tax and accounting firm. The team answers calls, takes messages, forwards calls, and responds to customers' queries.
Smith.ai has helped the client answer calls, provide proper information, take messages, and decide when to forward calls. The team has delivered everything they promised. Smith.ai has set up the project quickly and has been amazing. Smith.ai's pricing and value for money are excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner, Enrolled Agent of The Tax Chick.PRO
Describe what your company does in a single sentence.
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer Phones
Take Messages
Forward call when appropriate
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Answered Phones Professionally, Answered caller's questions, obtined messages for return calls, and forwarded messages when appropriate.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ability to answer calls and provide proper information.
Ability to take messages.
Ability to decide when to forward the call.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The set-up was EASY! The set-up was quick. I have had ZERO issues with them - THEY ARE AMAZING!!!
What was your primary form of communication with Smith.ai?
Virtual Meeting
What did you find most impressive or unique about this company?
It delivers everything they promise!
Are there any areas for improvement or something Smith.ai could have done differently?
They are top-notch! Hard to improve perfection!!!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Amazing Service!
Call Center Services for Immigration Law Firm
Call Center Services
Answering servicesVirtual receptionist
Confidential
Jan. 2022 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They always train members and work with our feedback."
Dec 20, 2024
Founder, Bilbao Law
Vilerka Bilbao
Verified
Legal
Jacksonville, Florida
11-50 Employees
Online Review
Verified
Smith.ai provides call center services for an immigration law firm. The team handles incoming calls and qualifies leads for the firm.
Smith.ai has handled a significant number of calls and continues to meet expectations. The team is responsive to feedback, and internal stakeholders are impressed with their attention to detail. Smith.ai's account manager is communicative and ensures a smooth workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of Bilbao Law
Describe what your company does in a single sentence.
Immigration, Criminal and Human Rights Law Firm
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Reduce Interruptions for the In-Office Team
Provide Consistent & Documented Information to Clients/Leads
Qualifying Leads for Services we can Provide
SOLUTION
How did you find Smith.ai?
Online Search
Referral
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Call Center with capability to qualify our leads
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Amount of calls handled
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, Smith AI has always met with their end of the deal. If service interruptions ever exist, they notify us timely and don't charge us for those calls. They always train members and work with our feedback. We have a dedicated account manager who has helped us develop what kinds of questions would better qualify our leads based on the call information they are gathering.
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Attention to detail
We can trust the information they provide us They are diligent about making sure everything gets answered from the client/lead.
Are there any areas for improvement or something Smith.ai could have done differently?
No, we work closely with our account manager when we have issues or concerns and they addresses very timely.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Confidential
Jan. 2021 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very responsive and efficient."
Feb 8, 2024
Paralegal, Law Firm
Anonymous
Legal
Los Angeles, California
1-10 Employees
Online Review
Smith.ai provided call center services for a law firm. The team was in charge of answering calls, responding accordingly, and filtering spam calls.
Smith.ai successfully handled dozens of incoming calls every day, collecting valuable information and providing an excellent customer experience. The team was responsive, proactive, and quick, as well as professional and great at their work. They communicated well via email and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Paralegal, Legal of a legal company
Describe what your company does in a single sentence.
Legal practice
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Streamline intaking calls
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
What were the measurable outcomes from the project that demonstrate progress or success?
We have douzens of calls coming in everyday and Smith.ai helped us to handle them and collect valuable information. Their service is great, the phone experience is awesome and they are very responsive and efficient.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their team is great to work with, respond fast and offer virtual assistance proactively. We had some minor tech issue, but they solve them quickly.
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The team is highly professional and great at what they do.
Are there any areas for improvement or something Smith.ai could have done differently?
Nothing so far, everything seems good!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for HVAC Contractor
Back Office OutsourcingCall Center ServicesCustomer Service Outsourcing
$10,000 to $49,999
Apr. 2020 - May 2023
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
0.5
"They exhibited poor customer service."
Oct 2, 2023
VP, Hopkins Air Conditioning
Chad Hopkins
Verified
Other industries
West Palm Beach, Florida
11-50 Employees
Online Review
Verified
Smith.ai provided call center services for an HVAC contractor. The team was responsible for answering end customer's calls and messages while adhering to a structured script.
Smith.ai failed to deliver the project, falling short of the client's expectations. Smith.ai charged the client without yielding any measurable outcomes for them. They also refused to refund the client and demonstrated inadequate customer service. The client was disappointed with the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Vice President of Hopkins Air Conditioning
Describe what your company does in a single sentence.
Air Conditioning Repair & Replacement
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer our phone calls after hours
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
Referred to me
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering service to handle our overflow & after hours phone calls
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Timely answering of phone calls.
Accurate messages taken.
Accurate script following.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
No. Response
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
nothing
Are there any areas for improvement or something Smith.ai could have done differently?
Be very careful signing up with smith.ai It’s impossible to cancel your service. When you try to cancel you go in circles with them making offers for you to stay. Eventually when you've think you've cancelled the service they fraudulently continue to charge your card. I made them aware and they admitted of their mistake but refused to refund the charges. They exhibited poor customer service.. STAY AWAY!!!
RATINGS
1.0
Quality
0.5
Service & Deliverables
Schedule
0.5
On time / deadlines
Cost
0.5
Value / within estimates
Willing to Refer
0.5
NPS
Call Center Services for Regenerative Medicine & Therapy Co
Back Office OutsourcingCall Center Services
Data Entry & ProcessingVirtual AssistantAnswering servicesInbound appointment scheduling
Confidential
June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're impressed by their thoroughness."
Sep 19, 2023
Practice Manager, Houston Regenerative Therapy
Anonymous
Verified
Other industries
Houston, Texas
1-10 Employees
Online Review
Verified
Smith.ai provides call center services for a regenerative medicine and therapy company. The team is responsible for appointment setting, answering questions, and transferring calls from patients.
Smith.ai’s efforts have increased conversions and show rates, meeting the client's expectations. Their prompt and thorough approach has resulted in a positive partnership. Ultimately, they communicate effectively via virtual meetings and emails, and the client is satisfied with the engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Practice Manager of Houston Regenerative Therapy
Describe what your company does in a single sentence.
We provide patients with Regenerative Medicine and therapies.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Appointment setting
SOLUTION
How did you find Smith.ai?
Referral
Why did you select Smith.ai over others?
Referred to me
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Appointment setting, answering patient questions and transferring calls to our office during office hours. Also after hours services.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Higher conversion and show rate.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always prompt and thorough with reports.
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We're impressed by their thoroughness
Are there any areas for improvement or something Smith.ai could have done differently?
Less expensive, but you get what you pay for and more.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Less than $10,000
Jan. 2022 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their professionalism and ability to manage stressful and difficult callers were impressive."
Jan 11, 2023
Case Manager, H. Ernest Stone, Attorney PC
Joanne Dubray
Verified
Legal
Beverly, Massachusetts
1-10 Employees
Online Review
Verified
Smith.ai provided call center services to a law firm. They answered calls, took messages, and routed calls.
Smith.ai helped the client receive positive feedback about their telephone receptionists. Their team impressed the client with their professionalism, smooth communication, and ability to manage stressful and difficult callers.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a small law practice and I work as a Case Manager.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
We needed a reliable professional call answering service. Smith.AI has exceeded our expectations.
SOLUTION
How did you select this vendor and what were the deciding factors?
We were referred by another law practice.
Describe the project in detail and walk through their service package, including any calling tools used.
Phone call answering, message taking, routing calls, etc.
Who did you work with and what was the feedback process like?
We have an account manager and communication is very smooth.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We receive compliments regularly about our telephone receptionists.
Describe their project management style, including communication tools and timeliness.
N/A
What did you find most impressive or unique about this company?
Their professionalism and ability to manage stressful and difficult callers were impressive.
Are there any areas for improvement or something they could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Reception Services for Law Practice Firm
IT Staff Augmentation
$10,000 to $49,999
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Smith.ai is excellent at providing feedback and making corrections when necessary."
Sep 15, 2022
Owner, NP Weiss Law
Nicholas Weiss
Verified
Legal
Cleveland Heights, Ohio
1-10 Employees
Online Review
Verified
Smith.ai provides virtual reception services for a family law firm. The team acts as the initial point of contact for prospective customers, takes their information, and schedules meetings.
Thanks to Smith.ai's ongoing involvement, the company is able to achieve more billable hours, provide 24-hour reception for their clients, and improve their savings. The team is highly productive, and internal stakeholders are particularly impressed with Smith.ai's streamlined process and software.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a six person law firm focusing in family law and real estate.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Virtual reception and intake.
SOLUTION
How did you select this agency and what were the deciding factors?
Recommended to me by other lawyers. Deciding factors were cost, ease of use, and features.
Describe the project in detail and walk through the stages of the project.
Smith ai acts as the initial contact point for calls to our general number. They take prospect information and transfer calls or schedule intakes depending on a variety of factors.
Describe the recruitment process in detail.
Applied and signed up in a matter of minutes.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
We have substantially more time for billable work, have a 24 hour reception, and the cost is substantially below hiring an individual in-house for the same tasks.
How effective was the workflow between your team and theirs?
Extremely effective. Smith.ai is excellent at providing feedback and making corrections when necessary.
What did you find most impressive or unique about this company?
Ease of use and integrations with our firm management software.
Are there any areas for improvement or something they could have done differently?
Implementation of changes can take longer than wished for.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist Services for Employment Law Firm
Call Center Services
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their services are flawless and affordable."
Jun 16, 2022
Owner, Hommel Law Firm PC
Bill Hommel
Verified
Legal
Tyler, Texas
1-10 Employees
Online Review
Verified
Smith.ai provides virtual receptionist services for an employment law firm. Their resources handle all incoming calls for the client and transmit the information that they gain from the callers to the company.
Thanks to Smith.ai's services, the company has gained greater intake capabilities. The team works seamlessly with the client, and their resources have proven to be skillful in dealing with difficult callers and prospective customers. They always resolve challenges quickly and gracefully.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Smith.ai provides virtual receptionist services for my firm
SOLUTION
How did you select this vendor and what were the deciding factors?
I was recommended to Smith.ai by my website hosting company
Describe the project in detail and walk through their service package.
Smith.ai handles all of the incoming calls from our website, gains valuable information, and transmits that information immediately to my firm.
How many resources from the vendor's team worked with you, and what were their positions?
I worked with a sales team at the outset whom I do not recall their names, but they were excellent with the onboarding process and also with ongoing customer support
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We are able to handle exponentially more intakes than we did before we had Smith.ai. Their services are flawless and affordable.
How effective was the workflow between your team and theirs?
Smith.ai made the transition to virtual receptionist completely seamless.
What did you find most impressive or unique about this company?
Their employees are outstanding in dealing with difficult clients and prospective clients of our firm. They never fail to handle situations with grace and speed.
Are there any areas for improvement or something they could have done differently?
none.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Could not ask for more from Smith.ai"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-70 of
92 Reviews
Premier Verified means Clutch independently confirmed Smith.ai is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 86 verified client reviews averaging 4.8 stars.
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