Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents are available as backup for escalations and more complex calls. AI Receptionist plans start at $95.00/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $292.50/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee.
Plans are monthly and there's no set-up or cancellation fee.
Small or large, we work with every type of business in all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking
Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Year founded
Founded 2015
Languages
2 Languages that we service
English
Spanish
No have been added yet...
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.7
/5
What Clients Have Said
Smith.ai offers flexible pricing based on call volume, with many clients noting affordability compared to in-house staffing. They provide various services, including 24/7 call answering and chatbot integration, delivering good value for cost. Clients appreciate the professionalism and responsiveness of the service.
Clients report that Smith.ai maintains excellent communication, responding quickly to emails and calls. Their project management is praised for being seamless and responsive, ensuring smooth operations and client satisfaction.
Effective Call Management and Cost Efficiency
Smith.ai offers cost-effective solutions by providing services that eliminate the need for full-time receptionists. Their pricing models, which charge per call rather than per minute, are appreciated by clients for providing good value for money.
High Praise for AI and Automation
Clients commend Smith.ai's use of AI and automation to streamline processes and enhance efficiency, particularly in managing high call volumes and providing consistent service.
High Level of Client Trust and Confidence
Smith.ai has earned a high level of trust and confidence from their clients, who value the reliability and professionalism of the services provided, contributing to long-term partnerships.
Challenges with Onboarding and Setup
Some clients have noted challenges with the initial onboarding and setup process, suggesting that more personalized guidance or improved onboarding materials could enhance the experience.
Strong Virtual Receptionist Services
Clients frequently praise Smith.ai for their virtual receptionist services, which help manage calls effectively, schedule appointments, and ensure no calls are missed. This service is particularly beneficial for law firms and small businesses looking to enhance their client communication without hiring full-time staff.
Call Center Services for Estate Planning Legal Firm
Call Center Services
Less than $10,000
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their professionalism sets them apart."
Jun 4, 2020
Client Services Director, Law Firm
Anonymous
Verified
Legal
Marietta, Georgia
1-10 Employees
Online Review
Verified
Smith.ai provided call center services for an estate planning law practice. The team serves as a receptionist for the client.
The call center services help the client save time, meeting the needs of the internal team. Smith.ai retains a professional manner over the phone, encouraging customer satisfaction.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are an estate planning law practice and I am the client services director.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Reception
What were your goals for this project?
Free up time
SOLUTION
How did you select this vendor?
Online reviews
Describe the project in detail.
They answer the phones when we cannot and send a detailed email for follow up
What was the team composition?
Rotating staff and support staff
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
It saves me time and they are professional
How effective was the workflow between your team and theirs?
Very effective
What did you find most impressive about this company?
Their professionalism sets them apart.
Are there any areas for improvement?
None that I can see
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist for Private Law Firm
Call Center Services
Less than $10,000
Sep. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have excellent response times and they accept feedback and correct any issue quickly."
May 6, 2020
Attorney, Cottrell Watson Law
Shamia Watson
Verified
Legal
Manassas, Virginia
1-10 Employees
Online Review
Verified
Smith.ai provided a virtual receptionist for a private law practice. Their rotating staff provided both call-back and intake services in English and Spanish.
Smith.ai's receptionists have received great feedback from callers, who have remarked on the service's professionalism and personality. Their work has saved the client both time and money. Their workflow is excellent, and they're extremely adaptive to changes. They're also receptive to feedback.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Private law practice. I provide immigration legal services in Virginia and Maryland.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
I hired Smith.ai to serve as the receptionist or my practice.
What were your goals for this project?
To have a professional pleasant English and Spanish speaking receptionist for my office.
SOLUTION
How did you select this vendor?
I was referred by another attorney. They raved about how good Smith.ai is.
Describe the project in detail.
Smith.ai provided reception service for my practice from 6am to 11pm EST. They also performed all call back and intake services I needed for all of my clients both English and Spanish speaking.
What was the team composition?
They have a staff that rotates. I have asked many of my callers how their experience was with my receptionists and they all reply about how nice and professional they are.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Smith.ai saves me so much time and also gives my practice a very professional view to the public. Smith.ai maskes it seem as if I have an entire staff working for me.
How effective was the workflow between your team and theirs?
Workflow was excellent. They have excellent response times and they accept feedback and correct any issue quickly.
What did you find most impressive about this company?
The most impressive thing was how fast they are able to accept changes and how fast they adapt to the quirks of my office.
Are there any areas for improvement?
I would just like to see an option in the future to route all calls only to receptionists who speak both english and spanish
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Reception Services for Small Law Firm
Call Center Services
Less than $10,000
Feb. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their professionalism on the phone is impressive."
Mar 27, 2020
Attorney, Olivia Sheppard Attorney at Law, PLLC
Olivia Sheppard
Verified
Legal
Texarkana, Arkansas
1-10 Employees
Online Review
Verified
Smith.ai is providing virtual receptionist services for a small law firm.
Smith.ai's services have helped turn more leads into paying clients. Making all employee receptionists available, they manage to have a good workflow with the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm a small law firm owner. I practice in the area of family law including child custody and divorces.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Smith.ai is my receptionist service.
What were your goals for this project?
To turn more potential leads into paying clients.
SOLUTION
How did you select this vendor?
I was referred by a friend in the same field whose opinion I respect. She has used their service for a few years.
Describe the project in detail.
Smith.ai answers my phone calls.
What was the team composition?
They make all employee receptionists available.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have turned more leads into paying clients.
How effective was the workflow between your team and theirs?
So far so good.
What did you find most impressive about this company?
Their professionalism on the phone is impressive.
Are there any areas for improvement?
None I see so far.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Inbound Call Answering for Legal Tech Startup
Call Center Services
Less than $10,000
Jan. 2019 - Feb. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The quality of their customer service is superb."
Mar 7, 2020
CEO, Vijilent
Rosanna Garcia, PhD
Verified
Business services
Denver, Colorado
1-10 Employees
Online Review
Verified
Smith.ai answers the inbound phone calls for a legal tech startup. Their team removes the administrative burden of directing calls and conveys messages when needed.
The partner has received positive client feedback about the quality of the phone calls. Smith.ai has reduced the daily call volume and garnered the partner’s trust and confidence. Their excellent customer service complements their project management style.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
CEO of legal tech company start-up
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Inbound call center
What were your goals for this project?
Professional service
SOLUTION
How did you select this vendor?
evaluated other vendor and choose based on abilities.
Describe the project in detail.
Smith.ai answers our incoming calls.
What was the team composition?
Team of inbound call takers
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Love the great customer service and feedback we get from every call.
How effective was the workflow between your team and theirs?
Excellent
What did you find most impressive about this company?
The quality of their customer service is superb.
Are there any areas for improvement?
Nope
RATINGS
5.0
"Easy to work with and very responsive to my suggestions on how to serve our customers better."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Immigration Law Firm
Call Center Services
Less than $10,000
Apr. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The workflow has been seamless!"
Mar 3, 2020
Owner & Immigration Attorney, Huntley PC
Danielle Webb
Verified
Legal
Boston, Massachusetts
1-10 Employees
Online Review
Verified
Smith.ai manages the call center, routing calls to the in-house team and taking accurate messages as needed.
Using the internal CRM system and other management platforms, Smith.ai always completes the required tasks. The team of receptionists is amazing and their work is error-free, which saves both time and money.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a boutique immigration law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Smith.ai handles all of my incoming calls to my law firm.
What were your goals for this project?
As a busy attorney it's a waste of time and money for me to be manning the phones -- but I also don't need a full-time receptionist or admin to handle the phones. Smith.ai bridges that gap.
SOLUTION
How did you select this vendor?
Smith.ai had fabulous reviews, competitive rates and the best features. I looked at all the virtual receptionist options.
Describe the project in detail.
Smith.ai handles all of my incoming calls, routes them to me, takes very accurate messages and follows my instructions to the letter.
What was the team composition?
Smith.ai receptionists are awesome!! They have never made a mistake!
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They just do an amazing job and save me time and money.
How effective was the workflow between your team and theirs?
The workflow has been seamless! It's been great to integrate them with my CRM and practice management platforms.
What did you find most impressive about this company?
They get the job done and I don't have to worry about it.
Are there any areas for improvement?
None!
RATINGS
5.0
"I am a big fan and loyal customer!"
Quality
5.0
Service & Deliverables
"They are just great."
Schedule
5.0
On time / deadlines
"Easy"
Cost
5.0
Value / within estimates
"Competitively priced -- you get what you pay for"
Willing to Refer
5.0
NPS
"I recommend them to all of my colleagues
Answering Services for Law Firm
Call Center Services
Less than $10,000
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They have a fast response time and are always working to meet my needs."
Feb 28, 2020
Attorney, Burton Law LLC
Thomas Burton
Verified
Legal
Wisconsin, United States
1-10 Employees
Online Review
Verified
Smith.ai provides answering services for a boutique law firm. This includes answering all of the client's calls during business hours and following up with voicemails after hours.
The engagement has saved time for the client, freeing them up to focus on business processes. Smith.ai provides thorough call summaries to ensure a successful partnership. The team is reliable and trustworthy.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I own and operate Burton Law LLC, a boutique law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
I was tired of answering calls myself and missing calls when I was in meetings with clients. Smith solved this problem.
What were your goals for this project?
Have a friendly voice answer when a client calls and take a message.
SOLUTION
How did you select this vendor?
Smith.ai was at he WI Solo and Small Firm Conference and offered a one month free trial and no set up fees.
Describe the project in detail.
Smith answers all my calls during business hours and after hours it goes to my Smith voicemail. They have been great and are very cost effective as I can start with just 10 calls per month.
What was the team composition?
They have a rotating team of receptionists who do a great job
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Smith has saved me a lot of time by not answering phone calls myself. It also lends a professional presence to my firm
How effective was the workflow between your team and theirs?
They email me a summary of the call that is very good.
What did you find most impressive about this company?
They have a fast response time and are always working to meet my needs.
Are there any areas for improvement?
Not at this time.
RATINGS
5.0
"Great customer service"
Quality
5.0
Service & Deliverables
"Best call service I have ever had"
Schedule
5.0
On time / deadlines
"Fast response times"
Cost
4.5
Value / within estimates
"Because they mark sales calls as spam they are very affordable per call"
Willing to Refer
5.0
NPS
"They have been a great low cost and efficient solution for me
Showing 71-76 of
76 Reviews
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