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24/7 front office coverage, powered by AI + humans

Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Year founded
    Founded 2015
  • Languages

2 Languages that we service

  • English
  • Spanish

Select Focus Area
Back Office Outsourcing
Customer Service Outsourcing
Sales Outsourcing
Industries
Advertising & marketing
10%
Dental
10%
Education
10%
Energy & natural resources
10%
Financial services
10%
Hospitality & leisure
10%
Information technology
10%
Legal
10%
Medical
10%
Real estate
10%
Clients
Small Business (<$10M)
70%
Midmarket ($10M - $1B)
30%
Certified in:
Call Center Services Back Office Outsourcing Virtual receptionist Answering services Inbound appointment scheduling

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 4.8 /5

What Clients Have Said

Smith.ai offers competitive pricing, with clients reporting investments ranging from a few hundred to under $10,000 annually. Users highlight the excellent value for cost, seamless service, and professional communication, making it a favorable choice for businesses needing reliable call answering and lead management.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 70 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Select a service to see pricing information

Smith.ai Review Insights

Overall Review Rating

4.8
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.8
  • Willing to Refer 4.8

Top Mentions

Review Highlights

  • Room for Improvement in Onboarding and Setup

    Some clients have suggested improvements in the onboarding and setup process, indicating that initial guidance and support could be more robust. Providing more structured onboarding materials and templates could enhance the initial experience.

  • High-Quality Call Notes and Reporting

    The detailed call notes and reporting provided by Smith.ai are frequently highlighted as a strength. Clients value the comprehensive information and timely updates that support their business processes and decision-making.

  • Effective Spam and Sales Call Filtering

    The ability of Smith.ai to effectively filter spam and sales calls is appreciated by many clients. This service helps to reduce interruptions and maintain focus on important client interactions, enhancing overall productivity.

  • Increased Answer Rates and Client Satisfaction

    Smith.ai is praised for significantly improving answer rates and client satisfaction. Many clients report that they no longer miss calls, leading to increased client retention and positive feedback from callers about the professionalism and friendliness of the receptionists.

  • Strong Alignment with Client Values and Needs

    Smith.ai is often chosen for their alignment with client values and business needs. The company's commitment to client satisfaction and understanding of industry-specific requirements make them a preferred partner for many businesses.

  • Seamless Integration with Client Systems

    Smith.ai's ability to integrate with client systems such as CRMs and calendaring tools is praised. This integration allows for smooth information flow and efficient handling of client interactions, contributing to improved business operations.

Smith.ai Reviews

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Services
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Industry
Location

Call Center Services for Transitional Housing Provider

  • Call Center Services
  • Chatbots & Conversational AI
  • Less than $10,000
  • Apr. - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their ability to help get everything set up and continue to work with us to accommodate our personal needs stood out."

Jul 14, 2025
Founder, VW
Kirk Driskell
  • Non-profit
  • Alpharetta, Georgia
  • 1-10 Employees
  • Online Review

Smith.ai provided call center services for a transitional housing provider. The team set up and deployed phone answering support for the client.

Call Center Services for Accounting Services Company

  • Call Center Services
  • Answering services Inbound appointment scheduling Virtual receptionist
  • Less than $10,000
  • May 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They are top notch!"

Jul 9, 2025
Owner, Enrolled Agent, The Tax Chick.PRO
Shannon Eberhardt
Verified
  • Financial services
  • Cleveland, Texas
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provides ongoing call center services for a tax and accounting firm. The team answers calls, takes messages, forwards calls, and responds to customers' queries.

Call Center Services for Immigration Law Firm

  • Call Center Services
  • Answering services Virtual receptionist
  • Confidential
  • Jan. 2022 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They always train members and work with our feedback."

Dec 20, 2024
Founder, Bilbao Law
Vilerka Bilbao
Verified
  • Legal
  • Jacksonville, Florida
  • 11-50 Employees
  • Online Review
  • Verified

Smith.ai provides call center services for an immigration law firm. The team handles incoming calls and qualifies leads for the firm.

Call Center Services for Law Firm

  • Call Center Services
  • Confidential
  • Jan. 2021 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They are very responsive and efficient."

Feb 8, 2024
Paralegal, Law Firm
Anonymous
  • Legal
  • Los Angeles, California
  • 1-10 Employees
  • Online Review

Smith.ai provided call center services for a law firm. The team was in charge of answering calls, responding accordingly, and filtering spam calls.

Call Center Services for HVAC Contractor

  • Back Office Outsourcing Call Center Services Customer Service Outsourcing
  • $10,000 to $49,999
  • Apr. 2020 - May 2023
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
0.5

"They exhibited poor customer service."

Oct 2, 2023
VP, Hopkins Air Conditioning
Chad Hopkins
Verified
  • Other industries
  • West Palm Beach, Florida
  • 11-50 Employees
  • Online Review
  • Verified

Smith.ai provided call center services for an HVAC contractor. The team was responsible for answering end customer's calls and messages while adhering to a structured script.

Call Center Services for Regenerative Medicine & Therapy Co

  • Back Office Outsourcing Call Center Services
  • Data Entry & Processing Virtual Assistant Answering services Inbound appointment scheduling
  • Confidential
  • June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"We're impressed by their thoroughness."

Sep 19, 2023
Practice Manager, Houston Regenerative Therapy
Anonymous
Verified
  • Other industries
  • Houston, Texas
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provides call center services for a regenerative medicine and therapy company. The team is responsible for appointment setting, answering questions, and transferring calls from patients.

Call Center Services for Law Firm

  • Call Center Services
  • Less than $10,000
  • Jan. 2022 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their professionalism and ability to manage stressful and difficult callers were impressive."

Jan 11, 2023
Case Manager, H. Ernest Stone, Attorney PC
Joanne Dubray
Verified
  • Legal
  • Beverly, Massachusetts
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provided call center services to a law firm. They answered calls, took messages, and routed calls.

Virtual Reception Services for Law Practice Firm

  • IT Staff Augmentation
  • $10,000 to $49,999
  • Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"Smith.ai is excellent at providing feedback and making corrections when necessary."

Sep 15, 2022
Owner, NP Weiss Law
Nicholas Weiss
Verified
  • Legal
  • Cleveland Heights, Ohio
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provides virtual reception services for a family law firm. The team acts as the initial point of contact for prospective customers, takes their information, and schedules meetings.

Virtual Receptionist Services for Employment Law Firm

  • Call Center Services
  • Less than $10,000
  • Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their services are flawless and affordable."

Jun 16, 2022
Owner, Hommel Law Firm PC
Bill Hommel
Verified
  • Legal
  • Tyler, Texas
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provides virtual receptionist services for an employment law firm. Their resources handle all incoming calls for the client and transmit the information that they gain from the callers to the company. 

Premier Verified means Clutch independently confirmed Smith.ai is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 86 verified client reviews averaging 4.8 stars.

Learn More
Verified Client Reviews
86
Overall Review Rating
4.8
Source
Clutch
Last Updated
September 2, 2026

Business Entity

Business Entity Name Smith.AI, Inc.
Source California Secretary of State
Jurisdiction of Formation Delaware
Date of Formation April 13, 2015
Status Active
Last Updated January 1, 2021
ID C3776795

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated April 2, 2021
Learn More About The Clutch Verification Process

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