Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents are available as backup for escalations and more complex calls. AI Receptionist plans start at $95.00/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $292.50/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee.
Plans are monthly and there's no set-up or cancellation fee.
Small or large, we work with every type of business in all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking
Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Year founded
Founded 2015
Languages
2 Languages that we service
English
Spanish
No have been added yet...
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.7
/5
What Clients Have Said
Smith.ai offers flexible pricing based on call volume, with many clients noting affordability compared to in-house staffing. They provide various services, including 24/7 call answering and chatbot integration, delivering good value for cost. Clients appreciate the professionalism and responsiveness of the service.
Smith.ai is consistently commended for their professionalism and high-quality customer service. Clients appreciate the courteous and efficient handling of calls, which reflects positively on their businesses and enhances client satisfaction.
Successful Chatbot Integration
Smith.ai's chatbot solutions have been successful in reducing call volumes and handling client inquiries efficiently, with clients noting the ease of integration and the positive impact on their business operations.
Diverse Service Offerings and Flexibility
Smith.ai offers a range of services, including call answering, chat support, and lead qualification. Their flexibility in adapting to different business needs and providing customizable solutions is appreciated by clients.
Challenges with Onboarding and Setup
Some clients have noted challenges with the initial onboarding and setup process, suggesting that more personalized guidance or improved onboarding materials could enhance the experience.
High Level of Client Trust and Confidence
Smith.ai has earned a high level of trust and confidence from their clients, who value the reliability and professionalism of the services provided, contributing to long-term partnerships.
Effective Call Management and Cost Efficiency
Smith.ai offers cost-effective solutions by providing services that eliminate the need for full-time receptionists. Their pricing models, which charge per call rather than per minute, are appreciated by clients for providing good value for money.
Smith.ai provides ongoing virtual reception services for a small law firm. The team answers incoming calls, schedule calls, and follow up on leads and clients.
Smith.ai's collaboration with the client was able to save them a lot of their time. The team is responsive and their workflow is great. They were able to stick with the detailed script that was provided.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I own a small law firm in South Florida that focuses on estate planning and probate administration.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Smith.ai is my virtual answering service. They answer incoming call, make outbound calls. Outbound calls include scheduling my calls for me as well as following up on leads and clients.
What were your goals for this project?
I needed to full outsource management of my phone line and scheduling.
SOLUTION
How did you select Smith.ai?
A lot of lawyers I know use and recommend them so I gave them a chance. It's been a year and I'm very happy with their services.
Describe the project in detail.
I think you can set your hours of call service but for my firm I have them answer calls from 9am-5pm and then instructed to turn on my firm's recorded message and voice message.
What was the team composition?
They have a good team of individuals that answer calls and make outbound calls. All have been friendly - my clients have remembered those that assist them by name and have told me they appreciated how helpful they were.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Saves me so much time! I don't have to answer my phone, return calls, schedule meetings etc. I'm so appreciative of how quick they are to respond to my client callbacks. They also don't make any errors with names or phone numbers - something another company did do which caused me to lose out on potential income.
How effective was the workflow between your team and theirs?
Great! You provide a detailed script and they stick to it. You can even provide links to your CRM and they will input information which saves time for your team (who then doesn't have to input them manually).
What did you find most impressive about this company?
How responsive they are to me and my clients. Great customer service and they provide great trainings! They just launched an insider series where you can learn more about lead generation and intake procedures as well as marketing. They really want their clients to succeed.
Are there any areas for improvement?
I haven't discovered any yet.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"They are competitively priced."
Willing to Refer
5.0
NPS
"I have already brought three of my friends to Smith! All are happy.
Answering & Web Chat Services for Personal Injury Law Firm
Call Center Services
Less than $10,000
Sep. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are extremely responsive and helpful."
Dec 26, 2020
Owner, The Law Office of Kaitlin Files LLC
Anonymous
Verified
Legal
Levittown, Pennsylvania
1-10 Employees
Online Review
Verified
Smith.ai provides answering and online chat services for a personal injury law firm's new leads. The team ensures that all prospective clients can schedule appointments at any time.
Since Smith.ai took over the project, the client's calendar has been properly scheduled and their leads have been qualified. Whenever there are any issues, they immediately address them. Their work ethic also stands out as they know when to transfer a call or directly take a message.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a personal injury law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
To answer all incoming calls from new leads as well as manage the online chat on the website.
What were your goals for this project?
To make sure every incoming potential new client speaks with a person when they call and get scheduled to speak with an attorney.
SOLUTION
How did you select Smith.ai?
I had bad experiences with other answering services. I heard about Smith.ai on a podcast.
Describe the project in detail.
Smith.ai now answers my phone 24/7 and schedules clients with appointments.
What was the team composition?
I do not know how many people they have.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have stopped managing calls at all hours of the day interrupting my work flow. My calendar is getting properly scheduled. The leads are qualified. The receptionists are also savvy enough to know when to transfer a call to me directly and not take a message.
How effective was the workflow between your team and theirs?
Excellent. They are extremely responsive and helpful.
What did you find most impressive about this company?
The efficiency. If I have an issue (one this entire time) it is addressed immediately and fixed. They took over my entire setup and onboarding. I have no concerns about incoming calls being handled properly.
Are there any areas for improvement?
No.
RATINGS
5.0
"Love this service."
Quality
5.0
Service & Deliverables
"I do not have any complaints."
Schedule
5.0
On time / deadlines
"Easy, quick, and informative."
Cost
5.0
Value / within estimates
"Affordable for what you need."
Willing to Refer
5.0
NPS
"I already have multiple times.
Call Center Services for Marketing Agency
Call Center Services
Less than $10,000
Oct. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have an effective workflow."
Nov 8, 2020
Managing Partner, SmartSites
Michael Melen
Verified
Advertising & marketing
Paramus, New Jersey
51-200 Employees
Online Review
Verified
Smith.ai performs call center services for a marketing agency. The team prevents the client's calls from transferring to voicemail.
Since Smith.ai took over the project, they have managed to answer all the company's calls so far. With their efficient and reliable support, the client's leads have increased. Overall, it is a satisfying ongoing partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I work for a marketing agency. We signed one of our clients, a medispa, to Smith.ai's answering services.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Answering service after hours and for overflow.
What were your goals for this project?
To get phone calls picked up that otherwise would go to voicemail
SOLUTION
How did you select Smith.ai?
They were top rated in the category
Describe the project in detail.
We needed a company that would pick up phones when they were all busy, or when the office was closed.
What was the team composition?
We dealt with Peter (Partner Development Manager) and Valerie (Partner Account Manager)
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
All phone calls are now picked up, and the lead details are emailed instantly.
How effective was the workflow between your team and theirs?
It was good.
What did you find most impressive about this company?
Their pricing is based on real phone calls and they pickup 24/7 bilingual.
Are there any areas for improvement?
I cannot think of any areas of improvement.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Less than $10,000
Mar. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They customize their approach to our requests continuously."
Sep 15, 2020
Managing Attorney, Petrova Law PLLC
Anonymous
Verified
Legal
Greensboro, North Carolina
1-10 Employees
Online Review
Verified
The team supports a law firm through their call center service solutions. Smith.ai answers inbound calls, collects detailed information, and place outbound calls for the company.
Since 2018, Smith.ai has been providing incredible services to the law firm. In fact, the team already received various recommendations from the company's customers for their outstanding work. What stood out the most is their willingness to respond to the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Manager/Owner
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Professional call answering services during and after business hours.
What were your goals for this project?
Seamless answering of inbound calls. Gather detailed information. Place outbound calls.
SOLUTION
How did you select Smith.ai?
Based on a referral from a colleague and my extensive research.
Describe the project in detail.
We have coverage during business hours and after hours on weekdays. Smith AI's receptionists are fantastic! They greet callers in a friendly and courteous way, provide a warm and welcoming first impression. They are professional with our clients. They are excellent at gathering full contact information and details. They are able to follow instructions well and forward calls as needed. They also follow up with callers.
What was the team composition?
Various team members are on our account. We receive uniform service and callers feel like they are greeted by the same receptionist.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We receive compliments on this service often. Smith AI are extremely responsive to our needs.
How effective was the workflow between your team and theirs?
Seamless.
What did you find most impressive about this company?
They customize their approach to our requests continuously. They acknowledge and communicate promptly.
Are there any areas for improvement?
It takes up two hours for returning calls. I wish it could take less time as sometimes callbacks are time-sensitive.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist Services for Law Firm
Call Center Services
Less than $10,000
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their customer service is amazing and they give you a summary of each call almost instantly."
Sep 4, 2020
Owner, Witt Law, PLLC
Sara Witt
Verified
Legal
Huntington, West Virginia
1-10 Employees
Online Review
Verified
A law firm hired Smith.ai to handle its scheduling and act as the first point of contact for the business.
Thanks to the Smith.ai team, the firm was able to convert more clients. The team made it a point to contact the company to alert them of their schedules and oncoming appointments. The team also provided summaries of calls made to the firm to alert them on the status of their clients.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner founder of Witt Law PLLC a law firm specializing in Family Law and Trademark Law.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
I used Smith.ai as a virtual receptionist company that also handles my scheduling and is the first point of contact for all people who call and contact my business.
What were your goals for this project?
I wanted to convert more clients.
SOLUTION
How did you select Smith.ai?
I heard of Smith.ai online in many forums for attorneys and it came highly recommended.
Describe the project in detail.
Smith answers all of my calls and transfers them to me based upon my availability and then schedules other callers for appointments using calendly.
What was the team composition?
A group of virtual receptionists.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have had more clients converted than I had when I was attempting to answer the phones myself.
How effective was the workflow between your team and theirs?
They send emails and text messages alerting of callers and appointments.
What did you find most impressive about this company?
There customer service is amazing and they give you a summary of each call almost instantly.
Are there any areas for improvement?
none
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Intake Services for Law Firm
Call Center Services
Less than $10,000
May 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their attention to detail and professionalism set them apart."
Aug 4, 2020
President, The Carter Law Firm
Roger Carter
Verified
Legal
Newport Beach, California
1-10 Employees
Online Review
Verified
Smith.ai provides call center services for a law firm. The team is responsible for creating an intake script, handling client intake, and providing a call synopsis.
The engagement increased the firm's overall efficiency. Smith.ai maintains a professional manner and interacts with clients effectively. The team is hard-working, organized, and easy to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the President of a law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Telephone answering and preliminary potential client intake.
What were your goals for this project?
Help narrow client prospects through effective intake.
SOLUTION
How did you select this vendor?
Top recommendation of my marketing firm.
Describe the project in detail.
Provided with an intake script. Implement and conduct intakes. Provide synopsis of call with relevant information.
What was the team composition?
Staff of team members that assured prompt telephone response.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Have greatly increased firm efficiency!
How effective was the workflow between your team and theirs?
Highly fluid and transparent.
What did you find most impressive about this company?
Their attention to detail and professionalism set them apart.
Are there any areas for improvement?
Not any I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist for Federal Employment Attorney
Call Center Services
$50,000 to $199,999
Aug. 2019 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The people and their professionalism and friendliness set this team apart."
Jul 26, 2020
Attorney, Law Office of Michael D.J. Eisenberg
Michael D.J. Eisenberg
Verified
Legal
Washington, District of Columbia
1-10 Employees
Online Review
Verified
Smith.ai served as a virtual receptionist for an employment attorney. The team is responsible for screening out spam and answering calls.
The engagement has freed up time for the internal team, who is able to devote that time to more pressing matters. Smith.ai provides a high level of customer service and support. The team has a professional phone manner and an organized approach.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am an attorney/solo practitioner in Washington, DC handling Veterans Benefits Appeals, Military Records Correction cases and Federal Employee Employment matters across the country and internationally.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Their service has helped me gain more time for my work: They schedule appointments with my clients, screen out spam and robocalls (which they do for free!), and setting initial consultations with potential clients!
What were your goals for this project?
Save time and be more response to client calls and calls from potential clients while screening out robocalls and spam.
SOLUTION
How did you select this vendor?
A referral from my bar association.
Describe the project in detail.
Answer and screen calls in order to save time and be more response to client calls and calls from potential clients while screening out robocalls and spam.
What was the team composition?
There are account managers who help you tweak your call flow instructions and receptionists who handle the calls.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have noticed I have had more time to devote to my work.
How effective was the workflow between your team and theirs?
Positive.
What did you find most impressive about this company?
The people and their professionalism and friendliness set this team apart.
Are there any areas for improvement?
Minor mistakes happen but they are seldom and expected in this line of work. Most importantly, they are responsive to correcting them.
RATINGS
5.0
"Great service! Saves valuable time!"
Quality
4.5
Service & Deliverables
"Minor mistakes happen but they are seldom and expected in this line of work. Most importantly, they are responsive to correcting them."
Schedule
5.0
On time / deadlines
"They are reasonably responsive."
Cost
5.0
Value / within estimates
"I find it very competitive to other similar services!"
Willing to Refer
5.0
NPS
"Great service! Saves valuable time!!!
Virtual Receptionist for Business Trademark Law Firm
Call Center Services
Less than $10,000
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
3.5
Willing to Refer
5.0
"Their professionalism is most impressive."
Jul 17, 2020
Attorney & Owner, Tamara S. Pester, LLC
Tamara Pester
Verified
Legal
Denver, Colorado
1-10 Employees
Online Review
Verified
Smith.ai provides virtual reception services for a business trademark law firm including client intake, explanation of services, and scheduling initial meetings.
Smith.ai provides efficient services and helps save the client time. Their workflow is very effective and they're responsive to any queries. The client sees no need for improvement.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Owner, Tamara S. Pester, LLC
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Virtual reception: client intake, explanation of services, scheduling initial meetings
What were your goals for this project?
Improve firm efficiency
SOLUTION
How did you select this vendor?
Recommended by lawyerist.com
Describe the project in detail.
Smith.ai takes all incoming calls other than those that I "whitelist." They schedule initial meetings and take payments for consultations
What was the team composition?
They have a virtual team made up on trained staff members
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I am really happy with the efficiency that Smith provides, I do not need to waste time talking to prospects that don't pan out. If they schedule a consult, I know they are serious!
How effective was the workflow between your team and theirs?
Very effective, they are responsive to questions and concerns
What did you find most impressive about this company?
Their professionalism is most impressive.
Are there any areas for improvement?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
3.5
Value / within estimates
"It is very expensive, but I think it is worth it!"
Willing to Refer
5.0
NPS
Virtual Receptionist Services for Law Firm
Call Center Services
Less than $10,000
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"They have been great with taking calls."
Jul 7, 2020
President & Attorney in Charge, Dallo Law, P.C.
Anonymous
Verified
Legal
Sterling Heights, Michigan
1-10 Employees
Online Review
Verified
Smith.ai provided virtual receptionist services for an immigration law firm. They supplied call-answering and call response services.
Smith.ai successfully took calls and kept the client updated. The workflow was very effective and blocked spam efficiently.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Premier Criminal Defense and Immigration Law Firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Virtual Receptionists
What were your goals for this project?
Provide clients with 24/7 live call answering and with help triaging calls.
SOLUTION
How did you select this vendor?
Compared Smith with others, such as Ruby, LexReception, Back Office Betties. Smith had the most informative and enjoyable website, great rep on the phone explaining and offering so much.
Describe the project in detail.
Provide clients with 24/7 live call answering and with help triaging calls.
What was the team composition?
My team? We were only two when we started with Smith. Now we're four, including a front desk person, but still need Smith.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They have been great with taking calls, blocking SPAM, making outgoing calls, emailing us to keep us informed of everything, updating things according to my requests!
How effective was the workflow between your team and theirs?
Super easy and effective.
What did you find most impressive about this company?
They have been great with taking calls, blocking SPAM, making outgoing calls, emailing us to keep us informed of everything, updating things according to my requests!
Are there any areas for improvement?
Not that I yet discern.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Reception & Intake Services for Law Firm
IT Staff Augmentation
Less than $10,000
June 2020 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The account manager is responsive to our needs."
Jun 20, 2020
Owner & Managing Attorney, Benjamin Law Firm, LLC
Kim Benjamin
Verified
Legal
Kansas City, Missouri
1-10 Employees
Online Review
Verified
Smith.ai provides virtual reception and intake services for a law firm. They take detailed messages and schedule appointments.
Smith.ai's work has satisfied the client so far. They have an effective workflow and are very responsive. The team works to meet the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Owner of Missouri DWI & Criminal Law Center at the Benjamin Law Firm, LLC
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
virtual receptionist and intake
What were your goals for this project?
alleviate need for several in house employees
SOLUTION
How did you select this vendor?
compared to other companies as to services and cost of services, and asked other lawyers for their experiences
Describe the project in detail.
virtual receptionist and intake of all callers to the law firm
What was the team composition?
n/a
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
So far we've been satisfied with the account manager and their responsiveness to the changes we need to make to have their service meet our needs. The receptionist take detailed messages and schedule appointments very well for us.
How effective was the workflow between your team and theirs?
great
What did you find most impressive about this company?
The account manager is responsive to our needs.
Are there any areas for improvement?
no
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-70 of
76 Reviews
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