Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents are available as backup for escalations and more complex calls. AI Receptionist plans start at $95.00/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $292.50/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee.
Plans are monthly and there's no set-up or cancellation fee.
Small or large, we work with every type of business in all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking
Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Year founded
Founded 2015
Languages
2 Languages that we service
English
Spanish
No have been added yet...
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.7
/5
What Clients Have Said
Smith.ai offers flexible pricing based on call volume, with many clients noting affordability compared to in-house staffing. They provide various services, including 24/7 call answering and chatbot integration, delivering good value for cost. Clients appreciate the professionalism and responsiveness of the service.
Some clients have noted challenges with the initial onboarding and setup process, suggesting that more personalized guidance or improved onboarding materials could enhance the experience.
High Conversion Rates and Business Growth
Several businesses have experienced increased conversion rates and business growth due to Smith.ai's services. Their ability to handle client interactions professionally contributes to a higher rate of turning leads into paying clients.
Diverse Service Offerings and Flexibility
Smith.ai offers a range of services, including call answering, chat support, and lead qualification. Their flexibility in adapting to different business needs and providing customizable solutions is appreciated by clients.
Comprehensive Call Summaries and Reporting
Clients appreciate the detailed call summaries and reporting provided by Smith.ai, which help them stay informed and manage client interactions more effectively.
High Praise for AI and Automation
Clients commend Smith.ai's use of AI and automation to streamline processes and enhance efficiency, particularly in managing high call volumes and providing consistent service.
Reliable Support During Business Growth
Smith.ai has been instrumental in supporting businesses during periods of growth, providing reliable services that allow companies to scale effectively without compromising on client communication.
Smith.ai provides call center services for a travel agency. The main task is to answer calls to find out what vacations callers are interested in and follow up with them regarding the quoted sail price.
Smith.ai has successfully provided an AI receptionist to answer calls and be the voice on the phone, freeing up the internal team's time for other tasks. They've impressed the client with the accuracy of the calls and the notes they send through email. Overall, it's been a successful collaboration.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner/travel agent of Kats Purrfect Getaways
Describe what your company does in a single sentence.
Travel agent. Specializing in cruises.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer phones
Sort spam
Email me call logs to follow up on
SOLUTION
How did you find Smith.ai?
Facebook ad
Why did you select Smith.ai over others?
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Answered calls to find out what vacations callers were interested in so we can follow up to quote sail price
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Having a ai receptionist to answer call and be the voice on phone to free me up for other tasks
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Na
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Their AI receptionist is very good. When trialing it i was impressed with accuracy of call and notes sent in email
Are there any areas for improvement or something Smith.ai could have done differently?
Wish they could text call summarizes instead of email
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
AI Chatbot for Law Firm
AI Development
Confidential
Oct. 2025 - Ongoing
2.0
Quality
2.0
Schedule
3.0
Cost
2.0
Willing to Refer
1.0
"The service is terrible."
Oct 24, 2025
Owner, Law Firm
Anonymous
Verified
Legal
Minneapolis, Minnesota
11-50 Employees
Online Review
Verified
Smith.ai has provided a chat platform for a law firm. The solution is intended to provide an AI chatbot for answering basic service questions and scheduling appointments on behalf of the client.
The client is disappointed with Smith.ai's solution. The chatbot has provided generic answers and has not met expectations. The client is dissatisfied with the responses, and no onboarding or setup help has been provided. The team's communication and project management are also deficient.
BACKGROUND
Introduce your business and what you do there.
I am the owner of Stone Arch Law Office PLLC. We provide comprehensive legal services in estate planning, wills, trusts, estate and trust management, and related areas for individuals, families, and small businesses.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish for Stone Arch Law Office?
We were looking for an AI chat agent to fill in the gap of a live agent on our website. Our goal was to have a chatbot that could answer basic questions about our services and help visitors schedule appointments when a live agent was unavailable.
SOLUTION
Can you describe the scope of work Smith.ai handled for your legal practice? Please include the main deliverables if you can.
We signed up for the a-la-carte chat subscription, which charges per chat. Smith.ai provided access to their chat platform, but did not assist with setup or onboarding. We were responsible for setting up the chat agent ourselves.
What is the team composition?
We were not assigned any team. I had a single online conversation with someone expecting a demo and was just asked generally "what would you like it to do" without any information on what it *could* do. I left the meeting stating that we would just have to figure it out on our own. Not a helpful call.
What is the status of this engagement?
The project began in October 2025 and is still ongoing.
RESULTS & FEEDBACK
What were the measurable outcomes from your project with Smith.ai that showed progress or success?
The main outcome was whether the chatbot worked as advertised. However, the chatbot provided very general answers that did not meet our expectations for service quality. We were unable to track specific metrics, but it was clear that clients did not like the answers they received.
I signed up for their chat agent service. I am currently in the middle of a 30 minute wait on their website using their own chat agent, I can only assume this is what my clients experience.. The service is terrible.
How would you describe Smith.ai’s project management?
There was no project management provided by Smith.ai. They did not assist with onboarding or programming, and all setup was left to us.
What did you find most impressive or unique about working with Smith.ai?
I was not impressed with Smith.ai during this engagement.
Is there anything Smith.ai could have done better or differently during the project?
They could have provided assistance with onboarding and programming the chatbot to better meet our needs.
RATINGS
2.0
Quality
2.0
Service & Deliverables
Schedule
3.0
On time / deadlines
"There were no deadlines to meet, I had to set up the thing and try to figure out how to program it on my own. on my own."
Cost
2.0
Value / within estimates
"We're not receiving value for a chat to just tell the customer to call during work hours. Complete scam."
Willing to Refer
1.0
NPS
"Not at all.
Call Center Services for Law Firm
Call Center Services
$10,000 to $49,999
Jan. 2022 - Ongoing
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
1.0
"Their continuing incompetence has cost my company money."
Aug 26, 2025
Owner, Thorp Law
Isaac Thorp
Verified
Legal
Raleigh, North Carolina
1-10 Employees
Online Review
Verified
Smith.ai provides ongoing call center services for a personal injury law firm. The team is responsible for taking messages and handling calls for the client.
Smith.ai has been able to field calls and take messages accurately for several years. However, in the last few months, most of the client's calls have been marked as spam. The team has assured the client that they are working on the issue, but it remains unresolved. This review includes the service provider’s response.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Thorp Law
Describe what your company does in a single sentence.
personal injury law firm
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
to serve as offsite receptionist
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Describe the scope of work in detail. Please include a summary of key deliverables.
I have used smith.ai for several years. They were great until the last few months. suddenly most of our incoming calls were marked as spam. We have repeatedly informed smith.ai about this problem. They repeatedly assured us of all the steps they were taking to fix the problem. They were supposed to remove the spam blocker for all calls a month ago, they claim they did this, yet we are still getting most of our calls marked as spam. This has cost my business money. This is pathetic. Another good company disintegrates into mediocrity.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They fielded calls and took messages accurately for several years. In the last several months, most of our calls started getting marked as spam.
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
lately absolutely nothing.
Are there any areas for improvement or something Smith.ai could have done differently?
They could have fixed the problem as they claimed they had done, but didn't. Their continuing incompetence has cost my company money.
Company Responses
The service provider responded on August 28th, 2025.
Thank you for sharing your experience and for the chance to respond. We know how critical it is for your business to receive every legitimate call, and we take your concerns seriously, as evidenced by our efforts.
When you first reached out on July 21, we quickly scheduled a meeting with our Senior Manager of Client Support, which took place on July 31. In the meantime, we disabled call blocking to identify why valid calls were marked as spam. During that meeting, a member of our tech team joined to troubleshoot, and spam filtering was disabled to resolve the issue. As a courtesy, we also applied a 50% credit for August, which you accepted.
From the start, we noted that if the issue persisted after spam filtering was disabled, it could be tied to your phone provider. On August 7 and 21, you reported continued issues. We responded and, on August 22, advised disabling Caller ID. When we didn’t hear back, we followed up on August 26 to provide further help. At that time, you requested — and we granted — a free month of service. The next step is for you to follow up directly with your VoIP provider.
We understand that this issue has disrupted your business, but we are limited in our ability to troubleshoot further. We cannot control your VoIP provider, and resolution must come from them. With over 4,000 clients and a decade of experience, issues like these are rare but can occur.
We remain committed to supporting you until this is fully resolved, and hope you’ll revise your review once the matter reflects our efforts and continued support.
RATINGS
1.0
Quality
0.5
Service & Deliverables
Schedule
0.5
On time / deadlines
Cost
0.5
Value / within estimates
Willing to Refer
1.0
NPS
Virtual Receptionist Services for Healthcare Clinic
AI AgentsCall Center Services
Confidential
July 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Smith.ai's responsiveness is impressive."
Jul 28, 2025
Clinic Owner, Mirelle Institute for Anti-Aging Medicine
Dr. Corina Ianculovici DNP
Verified
Other industries
Los Altos Hills, California
1-10 Employees
Online Review
Verified
Smith.ai provides virtual receptionist services for a healthcare clinic. The team handles calls, web chats, texts, appointment bookings, lead qualification, and customer intake.
Smith.ai has helped the client avoid missing calls. The team manages the project well, and internal stakeholders communicate with them via email and phone. Smith.ai's responsiveness stands out. Moreover, the team constantly strives to improve their services.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of a healthcare clinic.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Smith.ai?
We needed someone to answer calls around the clock.
SOLUTION
What was the scope of their involvement?
Smith.ai provides us with virtual receptionist services. The team handles calls, web chats, texts, appointment bookings, lead qualification, and customer intake. Smith.ai has also developed an AI receptionist that schedules appointments and answers calls.
What is the team composition?
We work with 5–10 teammates from Smith.ai.
How did you come to work with Smith.ai?
We found Smith.ai on Facebook. We chose them over other virtual receptionist options because of their live agent feature.
What is the status of this engagement?
We started working with Smith.ai in July 2025, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Since working with Smith.ai, we no longer miss calls.
How did Smith.ai perform from a project management standpoint?
Smith.ai's project management is seamless. We communicate via email and phone.
What did you find most impressive about them?
Smith.ai's responsiveness is impressive.
Are there any areas they could improve?
Everyone is constantly improving. We're currently working on integrating our CRM with Smith.ai.
RATINGS
5.0
"I'm very pleased with this service so far."
Quality
5.0
Service & Deliverables
"Outstanding"
Schedule
5.0
On time / deadlines
"excellent"
Cost
5.0
Value / within estimates
"great"
Willing to Refer
5.0
NPS
"Absolutely
AI-Based Phone Answering Solution for Veterinary Practice
AI AgentsAI Development
Less than $10,000
May - Dec. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We've achieved a smooth and seamless implementation."
Jul 25, 2025
Owner, The Pet Pad
Rose Adrian
Verified
Other industries
Kearney, Nebraska
1-10 Employees
Online Review
Verified
Smith.ai has implemented an AI-based phone answering service for a veterinary family practice. The solution answers calls that the receptionist cannot reach and checks if the caller is a customer or a lead.
Thanks to Smith.ai's solution, the client has gained at least one appointment daily from missed calls. The team has set up the project quickly and has provided great customer care. Smith.ai has trained the client's staff well and uses a simple interface for communication.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of The Pet Pad
Describe what your company does in a single sentence.
Veterinary Family Practice
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Capture missed calls
Gain Leads
Triage Calls
SOLUTION
How did you find Smith.ai?
VMX
Why did you select Smith.ai over others?
Good value for cost
How many teammates from Smith.ai were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Answers phone calls our receptionist can not get to. Triage importance of call. Ensures it is within our scope of care. Checks if it is a current client or a lead.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
I gain at least one appointment a day from missed calls, and our clients feel as though someone has called and our commuication is not lost.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
No items needed. Did have us set up very quickly (less than a week)
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We've achieved a smooth and seamless implementation. Great customer care. Good training. Simple interface
Are there any areas for improvement or something Smith.ai could have done differently?
I would like the calls to one day integrate with our PIMS, but that is on our PIMS timeline, not Smith AI
RATINGS
5.0
"Wonderful"
Quality
5.0
Service & Deliverables
"Easy set up"
Schedule
5.0
On time / deadlines
"Quick set up"
Cost
5.0
Value / within estimates
"Return is worth the investment"
Willing to Refer
5.0
NPS
"Already recommended!
Call Center Services for Transitional Housing Provider
Call Center Services
Less than $10,000
Apr. - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their ability to help get everything set up and continue to work with us to accommodate our personal needs stood out."
Jul 14, 2025
Founder, VW
Kirk Driskell
Non-profit
Alpharetta, Georgia
1-10 Employees
Online Review
Smith.ai provided call center services for a transitional housing provider. The team set up and deployed phone answering support for the client.
Smith.ai helped the client achieve a 100% call answer rate. The team assisted the client in getting everything up and running as described and continued to work with them to accommodate their needs. They also communicated via email, messaging apps, and online meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of VW
Describe what your company does in a single sentence.
Provides supporitve transitional housing and support
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Help with phone support
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Good value for cost
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Set up and deploy phone support services
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
100% call answer rate to assist in missed calls
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Set up and deploy phone answering support. Set up and deployed as described
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their ability to help get everything set up and continue to work with us to accommodate our personal needs stood out.
Are there any areas for improvement or something Smith.ai could have done differently?
THey were great
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Accounting Services Company
Call Center Services
Less than $10,000
May 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are top notch!"
Jul 9, 2025
Owner, Enrolled Agent, The Tax Chick.PRO
Shannon Eberhardt
Verified
Financial services
Cleveland, Texas
1-10 Employees
Online Review
Verified
Smith.ai provides ongoing call center services for a tax and accounting firm. The team answers calls, takes messages, forwards calls, and responds to customers' queries.
Smith.ai has helped the client answer calls, provide proper information, take messages, and decide when to forward calls. The team has delivered everything they promised. Smith.ai has set up the project quickly and has been amazing. Smith.ai's pricing and value for money are excellent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner, Enrolled Agent of The Tax Chick.PRO
Describe what your company does in a single sentence.
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer Phones
Take Messages
Forward call when appropriate
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Answered Phones Professionally, Answered caller's questions, obtined messages for return calls, and forwarded messages when appropriate.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ability to answer calls and provide proper information.
Ability to take messages.
Ability to decide when to forward the call.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The set-up was EASY! The set-up was quick. I have had ZERO issues with them - THEY ARE AMAZING!!!
What was your primary form of communication with Smith.ai?
Virtual Meeting
What did you find most impressive or unique about this company?
It delivers everything they promise!
Are there any areas for improvement or something Smith.ai could have done differently?
They are top-notch! Hard to improve perfection!!!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Amazing Service!
Call Center Services for Immigration Law Firm
Call Center Services
Confidential
Jan. 2022 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They always train members and work with our feedback."
Dec 20, 2024
Founder, Bilbao Law
Vilerka Bilbao
Verified
Legal
Jacksonville, Florida
11-50 Employees
Online Review
Verified
Smith.ai provides call center services for an immigration law firm. The team handles incoming calls and qualifies leads for the firm.
Smith.ai has handled a significant number of calls and continues to meet expectations. The team is responsive to feedback, and internal stakeholders are impressed with their attention to detail. Smith.ai's account manager is communicative and ensures a smooth workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of Bilbao Law
Describe what your company does in a single sentence.
Immigration, Criminal and Human Rights Law Firm
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Reduce Interruptions for the In-Office Team
Provide Consistent & Documented Information to Clients/Leads
Qualifying Leads for Services we can Provide
SOLUTION
How did you find Smith.ai?
Online Search
Referral
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Call Center with capability to qualify our leads
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Amount of calls handled
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, Smith AI has always met with their end of the deal. If service interruptions ever exist, they notify us timely and don't charge us for those calls. They always train members and work with our feedback. We have a dedicated account manager who has helped us develop what kinds of questions would better qualify our leads based on the call information they are gathering.
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Attention to detail
We can trust the information they provide us They are diligent about making sure everything gets answered from the client/lead.
Are there any areas for improvement or something Smith.ai could have done differently?
No, we work closely with our account manager when we have issues or concerns and they addresses very timely.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Confidential
Jan. 2021 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very responsive and efficient."
Feb 8, 2024
Paralegal, Law Firm
Anonymous
Legal
Los Angeles, California
1-10 Employees
Online Review
Smith.ai provided call center services for a law firm. The team was in charge of answering calls, responding accordingly, and filtering spam calls.
Smith.ai successfully handled dozens of incoming calls every day, collecting valuable information and providing an excellent customer experience. The team was responsive, proactive, and quick, as well as professional and great at their work. They communicated well via email and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Paralegal, Legal of a legal company
Describe what your company does in a single sentence.
Legal practice
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Streamline intaking calls
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
What were the measurable outcomes from the project that demonstrate progress or success?
We have douzens of calls coming in everyday and Smith.ai helped us to handle them and collect valuable information. Their service is great, the phone experience is awesome and they are very responsive and efficient.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their team is great to work with, respond fast and offer virtual assistance proactively. We had some minor tech issue, but they solve them quickly.
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The team is highly professional and great at what they do.
Are there any areas for improvement or something Smith.ai could have done differently?
Nothing so far, everything seems good!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for HVAC Contractor
Back Office OutsourcingCall Center ServicesCustomer Service Outsourcing
$10,000 to $49,999
Apr. 2020 - May 2023
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
0.5
"They exhibited poor customer service."
Oct 2, 2023
VP, Hopkins Air Conditioning
Chad Hopkins
Verified
Other industries
West Palm Beach, Florida
11-50 Employees
Online Review
Verified
Smith.ai provided call center services for an HVAC contractor. The team was responsible for answering end customer's calls and messages while adhering to a structured script.
Smith.ai failed to deliver the project, falling short of the client's expectations. Smith.ai charged the client without yielding any measurable outcomes for them. They also refused to refund the client and demonstrated inadequate customer service. The client was disappointed with the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Vice President of Hopkins Air Conditioning
Describe what your company does in a single sentence.
Air Conditioning Repair & Replacement
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer our phone calls after hours
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
Referred to me
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering service to handle our overflow & after hours phone calls
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Timely answering of phone calls.
Accurate messages taken.
Accurate script following.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
No. Response
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
nothing
Are there any areas for improvement or something Smith.ai could have done differently?
Be very careful signing up with smith.ai It’s impossible to cancel your service. When you try to cancel you go in circles with them making offers for you to stay. Eventually when you've think you've cancelled the service they fraudulently continue to charge your card. I made them aware and they admitted of their mistake but refused to refund the charges. They exhibited poor customer service.. STAY AWAY!!!
RATINGS
1.0
Quality
0.5
Service & Deliverables
Schedule
0.5
On time / deadlines
Cost
0.5
Value / within estimates
Willing to Refer
0.5
NPS
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76 Reviews
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