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Call centers act as the bridge that connects businesses with their customers. Call center services allow companies to outsource some or all of their customer interactions. From completing outbound calls to call answering/forwarding, answering emails, or responding to text messages. Find a top-rated call center that aligns with your budget and has stellar client reviews. Need a call center for another purpose? Search for top order processing companies, appointment setting services, and telemarketing service providers.

Contact Center Outsourcing Service Providers

  • SalesRoads

    SalesRoads

    America's Top Sales Outsourcing Partner

    $5,000+
    Undisclosed
    50 - 249
    Boca Raton, FL
    Service Focus

    "Salesroads is hands down the best outsourced sales organization I have worked with."

    • Founder and CEO, Crewhu
  • SalesAR

    SalesAR

    Your Personal Sales Booster

    $5,000+
    < $25 / hr
    50 - 249
    Dover, DE
    Service Focus

    "We consider them our partners now."

    • Sales Development Representative, Accelerist
  • Callbox

    Callbox

    LEAD MANAGEMENT SOLUTIONS

    Undisclosed
    Undisclosed
    250 - 999
    Los Angeles, CA
    Service Focus

    "They've been very effective."

    • COO, Marketing Technology Consulting Firm
  • Lead Gen Dept.

    Lead Gen Dept.

    #1 UK B2B Appointment setting agency - 5* Reviews

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, United Kingdom
    Service Focus

    "They guarantee that they will hit their target across a 3-month period."

    • Director, Spinning Fox
  • Virtual Sales Limited

    Virtual Sales Limited

    Let VSL make the calls so that you do not have to!

    $1,000+
    $50 - $99 / hr
    10 - 49
    Horsham , United Kingdom
    Service Focus

    "They are really pragmatic and willing to adapt to our processes."

    • Director, LeadaMarket
  • Intelegencia

    Intelegencia

    Exceptional CX Solutions ▶ Clutch Promo

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Philadelphia, PA
    Service Focus

    "A great partner with seamless support for our staff and customers."

    • VP of Operations & Sales, Buy Auto Parts
  • SalesNash

    SalesNash

    A Dedicated Team for Efficient Lead Generation

    $1,000+
    $25 - $49 / hr
    10 - 49
    Ottawa, Canada
    Service Focus

    "Their team was always open to feedback and took an action-oriented approach to incorporate our guidance."

    • Marketing, Software Company
  • Hit Rate Solutions

    Hit Rate Solutions

    Philippines Based Outbound Call Center

    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY
    Service Focus

    “They spoke with enough contacts, allowing me to provide a comprehensive deliverable to my customer.”

    • Independent Consultant
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "All of their staff have a terrific work ethic, from their senior management team all the way down to the front-line…"

    • VP of Operations, Caraway
  • Operatix

    Operatix

    Outsourced SDR teams for B2B Software vendors

    $5,000+
    Undisclosed
    50 - 249
    Dallas, TX
    Service Focus

    "Our account executives feel connected with them as though they are a part of the team."

    • Account Executive, Market Research Company
  • Loop Contact Solutions

    Loop Contact Solutions

    American quality Philippine call center services

    $5,000+
    < $25 / hr
    50 - 249
    Makati, Philippines
    Service Focus

    "They take our business success very seriously, and they track their upselling revenue very closely."

    • COO, OneBlade Inc
  • Strategic Sales & Marketing

    Strategic Sales & Marketing

    MAJOR ACCOUNT LEAD GEN SINCE 1989 - US BASED

    $1,000+
    < $25 / hr
    50 - 249
    Farmington, CT
    Service Focus

    "They got us into some wonderful places we weren’t able to ourselves."

    • Senior Director of Health Care Marketing, Advocates for Human Potential
  • Wing Assistant

    Wing Assistant

    The World's Best Assistant for Business

    $1,000+
    < $25 / hr
    50 - 249
    Berkeley, CA
    Service Focus

    "The virtual admins provided are highly qualified and have a diverse range of skills."

    • CEO, Startup
  • SummitNext

    SummitNext

    BPO for High Growth Companies

    $1,000+
    < $25 / hr
    50 - 249
    Petaling Jaya, Malaysia
    Service Focus

    "Their integrity, integration, and Innovation were impressive."

    • CEO, SEAbizs
  • Unity Communications

    Unity Communications

    An award winning global BPO based in the USA

    $1,000+
    < $25 / hr
    250 - 999
    Gilbert, AZ
    Service Focus

    "Everyone from Unity is cheerful, upbeat, and positive, on all levels."

    • General Partner, Inturact Capital
  • BPO Hive LLC

    BPO Hive LLC

    Outsourcing Solutions made easy!

    $1,000+
    < $25 / hr
    10 - 49
    Cairo, Egypt
    Service Focus

    "Talented and high-quality staffing is provided."

    • COO, Real Estate Company
  • Go Answer

    Go Answer

    Save 50% off your 1st month by mentioning Clutch!

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Garden City, NY
    Service Focus

    "We’re impressed with how professional and even-keeled their representatives are."

    • Lead Attorney & Founder, Law Firm
  • Cleverly

    Cleverly

    #1 LinkedIn Marketing & Lead Generation Agency

    $1,000+
    $25 - $49 / hr
    10 - 49
    Los Angeles, CA
    Service Focus

    "With the results they provide, they know what they’re doing, so I won't suggest a change. Keep it up!"

    • Owner, Market Research Firm
  • Prialto

    Prialto

    Managed Virtual Executive Assistants for Teams

    $1,000+
    < $25 / hr
    250 - 999
    Portland, OR
    Service Focus

    "Prialto has exceeded my expectations."

    • CEO, Commercial Auto Insurance Company
  • AnswerForce

    AnswerForce

    Answer every call, win more business

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Portland, OR
    Service Focus

    "We appreciate how AnswerForce thinks outside the box to discover opportunities."

    • Founder, E-Commerce Company
  • LimTC

    LimTC

    Your Vision. Our Solution.

    $5,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine
    Service Focus

    "The project has been very successful — LimTC truly feels like an extension of our company."

    • CEO, SaaS Company
  • LEX Reception

    LEX Reception

    We handle your calls so you can focus on your firm

    Undisclosed
    Undisclosed
    250 - 999
    Portland, OR
    Service Focus

    “LEX Reception is well-worth the money. You’re going to get a higher ROI.”

    • Attorney, Reeves Lavallee, PC
  • Atlantic Growth Solutions

    Atlantic Growth Solutions

    BANT Qualified Leads for your Sales team to Close

    $1,000+
    $25 - $49 / hr
    10 - 49
    Fredericton, Canada
    Service Focus

    "When they apply their sales coaching and tactics, everything works well."

    • Founder, Care Coordination Company
  • Ambs Call Center

    Ambs Call Center

    Friendly voices answering your phones 24/7.

    Undisclosed
    < $25 / hr
    50 - 249
    Jackson, MI
    Service Focus

    "The process between the initial purchase to getting where we needed to be as an organization was frictionless."

    • VP of Client Success, Managing Partner, IMPACT
  • Amplibiz

    Amplibiz

    Lead Generation Evolved Where Human Expertise Meet

    $5,000+
    Undisclosed
    10 - 49
    Miami, FL
    Service Focus

    "I'm impressed by their innovative and creative approach and experience in the field."

    • CRO, PrimeSaaS
  • Enshored

    Enshored

    Powerful outsourcing for disruptive start-ups.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    “Enshored's communication style and capabilities are top-notch.”

    • Chief of Staff & Head of Operations, Axial
  • 1840 & Company

    1840 & Company

    Hire Global Vetted Talent & Teams in 150 Countries

    $1,000+
    < $25 / hr
    250 - 999
    Overland Park, KS
    Service Focus

    “They’re like a matchmaker for staff; they provide exactly what we’re looking for.”

    • Executive, Startup Incubator & Accelerator
  • Solvo Global

    Solvo Global

    Build better back office teams for less

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Duluth, GA
    Service Focus

    “We had such a good experience with them that we are completely set on working with them in the future.”

    • President & COO, DebtCleanse
  • VoiceNation

    VoiceNation

    America’s favorite call answering service

    Undisclosed
    < $25 / hr
    50 - 249
    Duluth, GA
    Service Focus

    "VoiceNation is a one-stop-shop." "

    • Lead Recluiter
  • SocialBloom

    SocialBloom

    Proven Processes, Guaranteed Value

    $1,000+
    $50 - $99 / hr
    10 - 49
    Rochester, MN
    Service Focus

    "They are really a lead-generating machine."

    • Head of Vendor Relations, SelectSoftware Reviews
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "They care about outcomes and treat our business as their business."

    • Operations Coordinator, Audi on demand
  • SureCall

    SureCall

    Doing Good With Every Call!

    $1,000+
    < $25 / hr
    50 - 249
    Calgary, Canada
    Service Focus

    "They offer exceptional white-glove service that goes above and beyond what is asked of them."

    • Sourcing Lead, Advertising & Marketing Firm

Let our team find the right match for you.

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Comparing Call Center Services Agencies: Your Comprehensive Guide

In today's fast-paced business landscape, finding the right service provider is crucial for success. Whether you're a CEO, an Owner, or a President, choosing the best partner for your specific needs can make all the difference. That's where Clutch.co comes in, serving as your go-to resource for comparing and selecting Customer Care Outsourcing companies. With over 3,264 reviews and ratings from real customers, Clutch.co provides valuable insights to help you make informed decisions. Learn more about the world of Contact Center Service service providers, exploring key data points, including the most popular, best-rated, and budget-friendly companies.

Before we dive into the specifics, let's get an overview of the Call Center Services landscape on Clutch.co. Currently, there are approximately 4,700 companies with ratings and reviews in this category. These companies serve a wide range of clients, including wyndham hotels, t-mobile, rocksbox, and many more. In terms of clientele, 705 companies cater to Small Businesses, 427 to the MidMarket and 162 to the Enterprise. These companies span various industries, including Business services, Financial services, Medical, Information technology, and Telecommunications, among others.

Check the drop downs below for summaries of Call Center Services companies by:

Clutch.co is your comprehensive resource for comparing and selecting the best Call Center Services companies based on reviews, ratings, and data points. With a diverse range of providers, budgets, and service focus areas, you can make an informed decision to propel your business forward. Whether you're a large enterprise, a midsize firm, or a small business, Clutch.co has the information you need to find the perfect partner for your Customer Care Outsourcing needs.

Most Popular Call Center Services Agencies

If you're looking for the best in the Call Center Services industry, you'll want to consider some of the most popular service providers. These companies have garnered over 664 customer reviews on average and typically work with a minimum spend limit ranging from $1,000 to $5,000. They specialize in serving industries such as Financial services, Information technology, and Legal, with a focus on services like Inbound appointment scheduling, Answering services, Third party verification, Virtual receptionist, and B2C Telemarketing & telesales. Notable names include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (57) 4 (3) 3 (0) 2 (0) 1 (1)

250 - 999

4.9

4.9

4.8

United States

#2
5 (152) 4 (13) 3 (0) 2 (0) 1 (3)

50 - 249

4.8

4.9

4.8

$5,000

< $25

United States

#3
5 (60) 4 (13) 3 (0) 2 (0) 1 (1)

50 - 249

4.8

4.9

4.7

$1,000

$25 - 49

Canada

Best Rated Call Center Services Agencies

For those who prioritize quality and customer satisfaction, top-rated Customer Care Outsourcing companies are worth considering. These companies have consistently received high praise from their clients, making them stand out in the Contact Center Service landscape. We have 5 companies and counting in the Call Center Services space with 5-star ratings and over 88 reviews to back them up. These are only a handful, so make sure to use our sort and filtering feature to see more top rated Call Center Services results.
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (25) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$5,000

< $25

Georgia

#2
5 (25) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

5

4.9

4.9

$1,000

< $25

United States

#3
5 (13) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.9

$5,000

United States

Lowest Rated Call Center Services Agencies

It's essential to look at both high and low ratings to make an informed decision. Some Customer Care Outsourcing companies may have received less favorable reviews from individuals, but this doesn’t necessarily mean they are partners to avoid. Take care to consider how low the “lowest average rating” actually is in this Contact Center Service line of business. Companies rated above 4 stars still maintain positive sentiment overall. Amongst the Contact Center Service service providers, the average ratings range from 0.5 stars to 5 stars. But also be sure to read both the highest rated 5-star reviews and others, as our reviews are individually rated (not the same as the average rating). Therefore, only at the highest level, the “lowest-rated” companies include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

250 - 999

1

0.5

3

$1,000

< $25

United Kingdom

#2
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

$1,000

< $25

United Kingdom

#3
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

2 - 9

0.5

0.5

0.5

$1,000

$25 - 49

United States

Not Yet Rated Call Center Services Agencies

Clutch values your input in expanding its database. The more everyone reviews, the better resource Clutch becomes for all! Several Customer Care Outsourcing companies have not yet been reviewed or rated by customers. If you've worked with companies like those below, your review would be greatly appreciated.
Employees
Budget
Hourly
Location

FGC+

RATE THIS COMPANY
250 - 999 $1,000 $25 - 49 / hr United States

Idea Tanks

RATE THIS COMPANY
Freelancer $25 - 49 / hr Bangladesh

Winet Infratel Pvt Ltd

RATE THIS COMPANY
50 - 249 $1,000 < $25 / hr India

Richmond Web Factory

RATE THIS COMPANY
50 - 249 $1,000 $50 - 99 / hr United States

Nimble acuity

RATE THIS COMPANY
10 - 49 $5,000 < $25 / hr United States

Industries Served by Call Center Services Agencies

Different industries have unique needs, and it's essential to choose a Contact Center Service company with experience in your specific sector. On Clutch.co, the most commonly supported industries among the 4,700 companies in this category include those listed below, but our Call Center Services providers serve over 29 different industries. Be sure to use our Industry filter on the main list of agencies to find yours!
Industry # of Companies Example Providers
Business services 1,070 10G, 1840 & Company, 1Click Contact Center, 24-7 INTOUCH, 247 Virtual Solution and more
Financial services 781 10G, 1840 & Company, 24-7 INTOUCH, 24H Virtual, 24x7 BPO Services and more
Medical 759 10G, 1840 & Company, 24-7 INTOUCH, 24/7 Medical Billing Services, 247 Virtual Solution and more
Information technology 693 10G, 1840 & Company, 24x7 BPO Services, 31West Global Services, 3S and more
Telecommunications 564 10G, 1840 & Company, 1Call Direct, 24/7 Virtual Assistant, 247 Virtual Solution and more
Consumer products & services 558 247 Virtual Solution, 24H Virtual, 2ndOffice, 31West Global Services, 327.ONE and more
eCommerce 507 247 Virtual Solution, 24H Virtual, 327.ONE, 89Bots.com, AM2PM Supports and more
Retail 458 24-7 INTOUCH, 2ndOffice, 327.ONE, 3C Contact Services, 3S and more
Advertising & marketing 432 10G, 24-7 INTOUCH, 24H Virtual, 327.ONE, 3com3 and more
Other industries 420 10G, 24H Virtual, 2P - Perfect Presentation, 31West Global Services, 3S and more

Call Center Services Agencies by Specialty

Understanding a company's specialties can help you find a provider that aligns with your specific needs. Some of the most common areas Call Center Services companies focus on are listed below, but this is only the tip of the iceberg. Our Customer Care Outsourcing service providers specialize in many areas including Answering services, B2C Telemarketing & telesales, Inbound appointment scheduling, Virtual receptionist, Surveys and market research, Collections, and Third party verification, and more:
Specialty # of Companies Top Providers
Answering services 2,017 Again Again Agency (5 stars, 25 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews), Easybee Answering Services (5 stars, 10 reviews), Tech Fi Technologies (5 stars, 8 reviews)
B2C Telemarketing & telesales 1,396 Unity Communications (5 stars, 25 reviews), Again Again Agency (5 stars, 25 reviews), Upcall (5 stars, 13 reviews), KODA (5 stars, 7 reviews), GotYourBack Support (5 stars, 7 reviews)
Inbound appointment scheduling 1,142 Unity Communications (5 stars, 25 reviews), Again Again Agency (5 stars, 25 reviews), Big Outsource (5 stars, 13 reviews), Easybee Answering Services (5 stars, 10 reviews), Tech Fi Technologies (5 stars, 8 reviews)
Virtual receptionist 1,142 Unity Communications (5 stars, 25 reviews), Again Again Agency (5 stars, 25 reviews), Big Outsource (5 stars, 13 reviews), Easybee Answering Services (5 stars, 10 reviews), Intellink (5 stars, 6 reviews)
Surveys and market research 842 Again Again Agency (5 stars, 25 reviews), Upcall (5 stars, 13 reviews), Big Outsource (5 stars, 13 reviews), GotYourBack Support (5 stars, 7 reviews), Intellink (5 stars, 6 reviews)
Collections 569 Again Again Agency (5 stars, 25 reviews), Big Outsource (5 stars, 13 reviews), Tech Fi Technologies (5 stars, 8 reviews), Northern Lights Technology Development (5 stars, 6 reviews), Intellink (5 stars, 6 reviews)
Third party verification 462 Again Again Agency (5 stars, 25 reviews), Big Outsource (5 stars, 13 reviews), Intellink (5 stars, 6 reviews), BitWide (5 stars, 6 reviews), Outsource and Save (5 stars, 5 reviews)

Call Center Services Services Available

Call Center Services companies offer a wide range of services tailored to meet your specific needs. Customer Care Outsourcing services are specific areas of expertise that you may require for your project. Our providers offer over 116 different types of services. Some of the most common services provided and the companies offering them include:

Call Center Services Companies by Budget Level

Your budget plays a significant role in selecting a Contact Center Service company. Clutch categorizes providers into different minimum spend levels and hourly rates. Check below for a sample of companies that work between the budget ranges of under $25,000, under $100,000 and under $250,000. If you want to filter Call Center Services partners by more budget levels, just use the “Client Budget” filter at the top of the page.
$250,000 or More
Some of the best rated and high-end Call Center Services companies with minimum spend levels of $250,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$250,000

< $25

United States

#2
4.7 3 REVIEWS
5 (1) 4 (2) 3 (0) 2 (0) 1 (0)

250 - 999

4.3

4.3

4.5

$250,000

$25 - 49

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.5

5

4.5

$250,000

< $25

Romania

$100,000 or More
Some of the best rated and moderately expensive Customer Care Outsourcing companies with minimum spend levels of $100,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (0) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

$100,000

$150 - 199

United States

#2
5 (0) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

$100,000

$25 - 49

Ukraine

#3
5 (0) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

$100,000

United States

$25,000 or More
Some of the best rated and least expensive Contact Center Service companies with minimum spend levels of $25,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (0) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

$25,000

Saudi Arabia

#2
5 (0) 4 (0) 3 (0) 2 (0) 1 (0)

2 - 9

$25,000

$150 - 199

United Kingdom

#3
5 (0) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

$25,000

< $25

India

Most Affordable Call Center Services Companies

If you're working with a tighter budget, there are Call Center Services companies - all with favorable average ratings - with minimum spend levels under $5,000, under $10,000 and under $25,000 per project, and hourly rates ranging from <$25 per hour to $50-$99 per hour. Use the filter at the top of the page to see Call Center Services companies by hourly rate. Here are a few fine examples of lower-cost Call Center Services partners:
<$25 per Hour
Some of the best rated Customer Care Outsourcing companies offering their services for <$25 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (0) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

$1,000

$25 - 49

Germany

#2
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

5

5

5

$1,000

$25 - 49

United States

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

4.5

5

5

$1,000

$25 - 49

Vietnam

$25 - $49 per Hour
Some of the best rated Call Center Services companies offering their services for $25 - $49 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (17) 4 (2) 3 (0) 2 (0) 1 (0)

10 - 49

4.9

4.9

4.8

$5,000

$25 - 49

United States

#2
5 (10) 4 (1) 3 (1) 2 (0) 1 (0)

50 - 249

4.9

4.8

4.6

$25 - 49

United States

#3
5 (60) 4 (13) 3 (0) 2 (0) 1 (1)

50 - 249

4.8

4.9

4.7

$1,000

$25 - 49

Canada

$50 - $99 per Hour
Some of the best rated Contact Center Service companies offering their services for $50 - $99 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (9) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

5

5

4.8

$5,000

$50 - 99

United States

#2
5 (8) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

4.9

4.9

5

$1,000

$50 - 99

United States

#3
5 (5) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

4.7

4.8

$5,000

$50 - 99

United States

Call Center Services Company Locations

Clutch offers global reach, allowing you to find Call Center Services partners either local to your location or in a time zone that suits your needs. Among the 4,700 Contact Center Service companies, 2,317 are in North America, 1,222 in Asia and 1,098 in Europe. The best-rated companies in these regions can provide tailored services to meet your needs. Here are a few locations where Call Center Services companies are most prevalent:
Country Cities with Most Providers Example Providers
United States New York (90), (89), Los Angeles (72), Houston (50), and Chicago (45) Aidey (5 stars, 12 reviews), NETGAINS (5 stars, 9 reviews), Pro4ia (5 stars, 5 reviews), FirmsDesk (5 stars, 3 reviews), VirtusaPolaris (5 stars, 2 reviews)
India Bengaluru (69), Noida (51), Hyderabad (44), New Delhi (41), and Chennai (36) Aidey (5 stars, 12 reviews), Trupp Global (5 stars, 3 reviews), RND Softech (5 stars, 3 reviews), Go4Customer (5 stars, 3 reviews), Unee Solutions (5 stars, 1 reviews)
United Kingdom London (121), Manchester (18), Edinburgh (11), Glasgow (9), and (9) Aidey (5 stars, 12 reviews), Pro4ia (5 stars, 5 reviews), W&T Solutions (5 stars, 3 reviews), VirtusaPolaris (5 stars, 2 reviews), Sonnecto (5 stars, 2 reviews)
Canada Toronto (71), Calgary (19), Vancouver (15), Edmonton (14), and Mississauga (13) Veta Virtual (5 stars, 39 reviews), WEBDESK SOLUTION (5 stars, 5 reviews), Seologist (5 stars, 1 reviews), Lead Generation Media (5 stars, 1 reviews), AppointmentSetter (5 stars, 1 reviews)
Philippines Pasig (30), Makati (21), Taguig (20), Cebu City (18), and Davao City (16) TRU29 Solutions Inc. (5 stars, 4 reviews), TRU29 Solutions Inc. (5 stars, 4 reviews), APEX Call Centers (5 stars, 4 reviews), STAFFVIRTUAL (5 stars, 2 reviews), Oxford Asia Group (5 stars, 1 reviews)
Australia Melbourne (21), Sydney (13), Brisbane City (6), Surry Hills (4), and North Sydney (4) Acquire BPO (4.6 stars, 4 reviews), SuntechIT (5 stars, 2 reviews), Offshore Business Processing (5 stars, 1 reviews), Evolved Contact, TeleTech

Call Center Services Agency Clients by Market Segment

Understanding the types of clients in each market segment that Call Center Services companies on Clutch support can help you align with providers experienced in catering to your business size and needs. Out of the 4,700 Customer Care Outsourcing companies, 705 have experience with Small Business clients, 427 with MidMarket companies and 162 with Enterprise companies. Some of the notable clients served by these providers in each segment include:
Market Segment Example Providers

Small Business

(Clients with <$10M in Revenue)
Our Contact Center Service providers have served 870 Small Business level clients including 10Telecom (Vindaloo Softtech Pvt. Ltd.), 2-10 Home Buyers Warranty (Superhuman Prospecting & Pereus Marketing), 2Reward (LimTC), 4DGLOBAL (4D Global), A1 Locksmith (Signature SEO & Calls Solutions), and many more.

MidMarket

(Clients with $10M to $1B in Revenue)
Our Contact Center Service providers have served 732 MidMarket level clients including 27 Nerds (SalesAR), 7 Wonders Cinema (Belkins), 9mobile (Outcess Solutions), A2Z Real Estate Inc. (Outsourcing Business Solutions), ADT (Eajami IT Solutions), and many more.

Enterprise

(Clients with >$1B in Revenue)
Our Contact Center Service providers have served 206 Enterprise level clients including . (VSynergize), 1st Light Energy (TeleContact), A German vehicle automotive company (Welsend), ADYPU (Cimmons Integrated Services Private Limited), AFSS (MattsenKumar LLC), and many more.
Contact Center Outsourcing Service Providers FAQs

Outsourcing your call inbound and/or outbound calls to a call center is growing in demand across the globe. Partnering with a call center provider can potentially save money and increase productivity. Browse our top call centers above and filter by location, price, team size and more. Or read through our most common call center questions below.

Call center pricing can vary depending on the country. For example, in the U.S. it is common for call centers to charge between $20–30 per hour. In India, call centers cost between $6-10 an hour on average. Location is just one factor for determining the cost of a call center partnership — it's important to consider the effects of call volume, product complexity, and scope of services that the call center agencies are intended to provide.

Call centers generally charge based on hourly rates - the more hours they work and the more dedicated agents are working, the more the cost will add up.

Factors that influence the cost of call center services include:

Business needs; Language offerings; Amount of call center agents; Inbound v outbound call center services; Setup costs, availability, and Location of the call center.

Tip: Companies in Western & Eastern Europe seem to charge slightly more for call center services than those in North America, Latin America, and locations in Asia like the Philippines.

A call center, or otherwise known as a contact center, is a facility that leverages technology and personnel to accept and respond to customer inquiries—typically telephone calls, but this also can include email, text messages, instant messages, etc. Call centers use automatic call distribution systems to route calls to the most qualified customer service representatives.

Call center companies can be contracted for telephone answering services, customer support or troubleshooting, order processing or renewals, appointment scheduling, debt collection, and more. Companies looking for a full-service call center partnership with both inbound and outbound capabilities will need to sign larger contracts with more resources from a hybrid call center. Companies requiring a smaller scope of services will not need as complex of a contract or services.

When looking to hire a call center, there are several factors that you should consider. Look for a company with an established positive reputation and track record. It is also beneficial to find a company that has experience in your particular industry.

Enquire if the call center is capable of providing multilingual services and if yes, which languages. This would be beneficial in order to provide support to customers from different countries, making sure they can get the help they need in their native tongue.

Make sure you do research on different companies to find one with competitive pricing and features that will help you meet your long-term goals.

Other questions to ask potential call center partners:

How experienced is your staff? What is the average tenure?, Do you offer ongoing training to improve customer service skills of your staff? Do you use quality assurance software to monitor calls? If so, which? How do you maintain accurate records of customer interactions? Do you offer chat services? Email response services? SMS services?

Be clear on what your budget range is and the type of call center services are most important to you.

Call centers can provide various types of customer support services such as sales, technical support, billing inquiries, order placement, and general inquiries.

The most common types of call centers are inbound, outbound and blended call centers. Blended call centers do a bit of both, inbound and outbound activities. Inbound call centers are primarily responsible for fielding incoming calls that customers are making to a company for questions and customer support. Outbound call center companies, on the other hand, are tasked with cold calling and initiating communications with customers and prospects.

Call centers take customer data protection very seriously. They will have mitigation measures in place to protect customers’ personal data and ensure that it is handled securely.

These include: using industry-standard encryption methods, verifying the identity of each caller, training staff on data handling protocols, and only sharing customer information on a need-to-know basis.

Call centers are required by law to adhere to privacy and security regulations such as the General Data Protection Regulation (GDPR) in order to protect customer data. Additionally, call centers should have routine audits of their systems to ensure that data is not being accessed by unauthorized personnel.

Using a call center for customer service can improve response time, reduce labor costs, and allow your company to offer services that aren’t always available in person or online, or in your time zone. Call centers also provide you access to an entire team of knowledgeable customer service professionals who are trained in how to offer the best customer support quickly and efficiently.

Call centers can also improve your customer satisfaction rating as they typically are available 24/7 or outside your normal business hours. This gives customers access to assistance at any time of day or night.

Call centers require technology such as an automatic call distribution system, interactive voice response systems (IVR), predictive dialers, caller identification systems, recording devices, and quality assurance software.

The average response time varies depending on how many calls a call center receives in a given time period. Generally, call centers aim to answer all customer service calls within 30 seconds. But this depends on the complexity of the customer query. It may take longer for the call center agents to resolve an issue.

When talking with potential call center service providers, ask them what their average response times are.

Most call centers track customer interactions electronically via special software in order to better ensure that all queries are addressed in a timely manner. Popular call center customer interaction software includes Zendesk; Webex; Zoho Desk; LiveAgent and TalkDesk.

Tracking customer interactions helps call centers identify areas that need improvement, such as response time, resolution rates, or quality of service. Additionally, tracking customer interactions can be used by call centers to provide tailored services to customers based on their previous purchases or interactions with the call center.

Call centers or contact centers will also monitor calls for quality assurance purposes. This helps ensure that customers are getting the highest level of customer service possible. Monitoring calls allows call center service providers to make improvements in order to provide an even better customer experience.

Every review submitted on Clutch goes through a verification process in which Clutch’s analysts seek to identify the reviewer and establish proof of connection to the service provider. If they’re able to establish that there is no conflict of interest and that the project took place, the review will be published with a verified checkmark on the service provider’s profile.

This helps buyers looking for the right service provider feel confident that the reviews they are reading accurately reflect the services provided and the results of the project. Each review contains detailed information about the project, including:

Services provided; Costs; Client industry; Key results; Project management and communication.

While most Clutch reviews are submitted through an online form, Clutch also offers phone interviews for Sponsoring service providers. Each interview takes about 15-20 minutes and covers the same information as an online review.

Currently, Clutch features ratings and reviews for 4,700 Customer Care Outsourcing companies, serving clients ranging from major corporations to mid-sized and smaller businesses.

Some of the most popular Call Center Services companies on Clutch, known for their exceptional services and high ratings, include:

These companies often require a minimum spend limit between $1,000.00 and $5,000.00 and specialize in industries like Financial services, Information technology, and Legal, focusing on services like Inbound appointment scheduling, Answering services, Third party verification, Virtual receptionist, and B2C Telemarketing & telesales.

Customer Care Outsourcing companies on Clutch offer a wide range of services, including Back Office Outsourcing, Sales Outsourcing, Business Consulting, Social Media Marketing, IT Managed Services, and more.

The average hourly rate for Call Center Services providers is $83.44/hr. The best rated Call Center Services companies with the lowest hourly rates are:

Clutch understands the importance of budget considerations. Companies are categorized into different minimum spend levels and hourly rates. Some of the most expensive companies with minimum spend levels of $250,000 or more include Tri Source International. If your budget exceeds $100,000, you might consider companies like Tri Source International. There are also providers with rates at $300 and up.

For those with tighter budgets, there are Customer Care Outsourcing companies with minimum spend levels under $5,000, such as RYC Business IT, CX Collective, and Rely On IT, Inc.. There are also providers with hourly rates ranging between $25 and $49.

The top-rated Call Center Services companies on Clutch, based on customer reviews and ratings, include:

These companies have consistently received praise from clients for their outstanding services.

Some Call Center Services companies have lower ratings than others, but that doesn’t necessarily mean they aren’t good partners to choose. The lowest average rating in this category is 0.5. Read the individual reviews to help you uncover what’s behind these average ratings. Some of companies with ratings on the lower end of the average include:

Our Contact Center Service companies have served some amazing clients including insead, redhat, rocksbox, t-mobile, wyndham hotels and more.

Yes. Call Center Services companies on Clutch offer their services in 53 languages besides English, including Spanish, French, German, Italian, Arabic, Portuguese, Mandarin, and more.

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