Upcall

Please describe your company and your position there.

I’m the executive vice president of OnCore Leads, a firm that works in lead generation.

For what projects/services did your company hire Upcall?

We needed outbound marketing to the thousands of fitness leads we generated for gym owners and personal trainers.

What were your goals for this project?

The goal was to quickly and efficiently get each new fitness lead that was generated on the telephone to schedule a free workout session.

How did you select this vendor?

We interviewed dozens of domestic call centers. We selected Upcall for their great reputation and ability to scale to meet our increased demands.

Describe the project in detail.

Upcall would dial, usually within five minutes of the lead being generated, to engage with the lead.

What was the team composition?

We worked directly with Sam and Michael, the owners of Upcall.

Can you share any outcomes from the project that demonstrate progress or success?

Upcall booked a large percentage of the leads we sent them. Our clients were extremely happy with the ROI that was achieved using Upcall's outbound marketing services.

How effective was the workflow between your team and theirs?

Our developer effortlessly integrated with their system and we were live in no time. Sam and Michael are outstanding business owners who understand the bottom line.

What did you find most impressive about this company?

Their customer service department is second to none.

Are there any areas for improvement?

No, we’re completely satisfied.

Please describe your company and your position there.

Our company provides full-circle development. I'm a business development manager responsible for all marketing.

For what projects/services did your company hire Upcall?

Our main goal was to cover the U.S. market through cold calling. Since our main customer segment is located in the U.S., we decided to see if cold calling suited us as a sales tool. It was hard to make calls ourselves because of the time difference, so we started looking for other options.

How did you select this vendor?

Two business development managers analyzed potential partners. We started with a Google search, then chose 10 companies that we truly liked.

This was our first experience with cold calling services, but we had already used cold emailing. Since cold calling is mainly about qualitative communication, we based our decision on our feelings after a short call with each company. Upcall was completely professional, so we decided on them.

Describe the project in detail.

The Upcall platform is user-friendly, and there is always an operator beside you, so it was quite simple to set everything up. In November, we decided to move ahead with the basic plan, where you pay per contact. Upcall didn't offer low prices, but their rates were fair enough. In December, we upgraded to a business plan, where you pay a fixed fee.

What was the team composition?

Upcall allowed us to choose team members.

Can you share any outcomes from the project that demonstrate progress or success?

Outbound activities typically generate less than 10% of our deals, which comes out to 15-25 deals per year. The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. From roughly 600 leads in our database, we've generated two deals.

How effective was the workflow between your team and theirs?

We've got 24/7 support, which worked well. Upcall provided regular reports and we kept track of our profile in real time.

What did you find most impressive about this company?

Upcall has a great interface and in-house B2B database, a transparent workflow, and friendly, client-oriented managers. Another great feature is their local Caller ID presence. You can always call someone with a local number.

Please describe your company and your position there.

We are a startup

For what projects/services did your company hire Upcall?

We were looking for an outsourced SDR service

What were your goals for this project?

Generate leads through outbound cold calling

How did you select this vendor?

I came across them on the YC network

Describe the project in detail.

Upcall made calls on our behalf to generate leads

What was the team composition?

N/A

Can you share any outcomes from the project that demonstrate progress or success?

We worked with them for a year

How effective was the workflow between your team and theirs?

Great experience with Upcall.

What did you find most impressive about this company?

Their platform is innovative and intuitive. Problems and concerns were resolved quickly and accurately. Great callers.

Are there any areas for improvement?

None. Our sales process has taken a more internal approach which is why we're not working with Upcall anymore.

Please describe your company and your position there.

We are a consumer app that allows people to buy restaurant food at a discount right before closing time.

For what projects/services did your company hire Upcall?

We needed a telemarketing service to call local restaurants and ask them a set of questions.

What were your goals for this project?

We wanted to identify key decision makers at each restaurant and collect data using surveys.

How did you select this vendor?

Upcall stood out with their professionalism and technology, including their API. We were impressed by their modern website design, as well as their competitive pricing.

Describe the project in detail.

They called 2,500 restaurants and asked three questions each. They also retrieved the names and emails of each restaurant's decision maker.

What was the team composition?

We worked with a sales manager who ran the campaign.

Can you share any outcomes from the project that demonstrate progress or success?

We enjoyed an exceptional return on investment.

How effective was the workflow between your team and theirs?

They always responded to us within minutes, and we worked closely with them to convert leads into data.

What did you find most impressive about this company?

Their vendor dashboard proved effective.

Are there any areas for improvement?

The only way they could be better is if they made calls at night.