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Award-Winning Digital Economy Enabler

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

 

  • $100,000+
  • Undisclosed
  • 10,000+
  • Founded 1995
Average Review Rating
4.8
Total Reviews
12
Average Referral Rating
4.8 /5
Most Common Project Size
$1,000,000 to $9,999,999

Focus

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    Locations (18)

    More than 5k

    Highly Rated Similar Providers

    Overall Review Rating

    4.8
    • Quality

      4.8 /5
    • Schedule

      4.8 /5
    • Cost

      4.5 /5
    • Willing to Refer

      4.8 /5
    See all 12 Reviews
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    BPO Services for Tech Company

    • Confidential
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Every time we asked them to deliver on a task, they did that very well and then also went above and beyond."

    May 25, 2022

    TDCX helped a hospitality tech firm improve their quality evaluations and other quality efforts. Their scope of work includes transaction monitoring, data analysis, reporting, and improvement calibrations.

    Call Center Services for Global Social Media Company

    • Call Center Services
    • Confidential
    • July 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "I really enjoy their collaborative approach, and our working relationship really feels like a partnership."

    May 16, 2022

    TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email.

    Customer Service, Security & Risk Assessment for Fintech Co

    • Customer Service Outsourcing Cybersecurity
    • $1,000,000 to $9,999,999
    • May 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “The relationship and engagement with TDCX is very strong by any measurement within the BPO space.”

    Apr 28, 2022

    TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service levels.

    Call Center Services for Premium Coffee Brand

    • Call Center Services
    • Confidential
    • July 2010 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "I am impressed with their customer service training and the way they find the right candidates for our project."

    Apr 24, 2022

    TDCX provides call center services for a premium coffee brand. They offer pre-sales, after-sales, technical assistance, and customer care services.

    BPO Services for Social Media Platform

    • Confidential
    • Jan. 2017 - Ongoing
    4.0
    Quality
    3.5
    Schedule
    3.5
    Cost
    4.0
    Willing to Refer
    3.5

    "We are impressed with their ability to scale their services and at the same time maintain their quality of service."

    Apr 14, 2022

    TDCX is handling a social media platform's advertising and service support efforts. Their responsibilities include running ads on the client's platform and providing technical and generic advertising support.

    Call Center Services for Luxury E-Commerce Company

    • Call Center Services
    • Confidential
    • Apr. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “Whenever we have an idea, they’re all in and supporting us — it’s good to have a partner that we can rely on.”

    Apr 8, 2022

    TDCX provides call center services for an e-commerce company. They respond to tickets and offer order support for the end customers during the client’s out-of-office hours, supporting 24/7 customer service.

    BPO Services for E-Commerce Company

    • $200,000 to $999,999
    • Sep. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I love how they see themselves as being part of another company's journey rather than focusing on short-term gain."

    Mar 31, 2022

    TDCX provides BPO services for an e-commerce company. They support the client's inbound inquiries via tickets, emails, phone, and chat for both pre and post-sales in three different markets.

    Call Center Services for Global Tech Company

    • Call Center Services
    • $10,000,000 +
    • Jan. 2015 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    4.5

    "We trust their ability to deliver the best possible outcomes to our customers!"

    Jun 25, 2021

    For over six years, TDCX has been handling customer support services for a global tech company. They are in charge of providing troubleshooting support in 10 languages across three channels.

    Call Center Services for Tech Company

    • Business Consulting Call Center Services
    • $1,000,000 to $9,999,999
    • Mar. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “TDCX delivers what they promise and exceeds results, even with difficult constraints.”

    Jun 16, 2021

    TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads. 

    Customer Deployment for Consumer Products Company

    • Call Center Services
    • Confidential
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "Initial Tiger team created to develop and deeply, which was then handed over to a fully functional operations team."

    Oct 27, 2022

    TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture.

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