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Award-Winning Digital Economy Enabler

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

 

  • $100,000+
  • Undisclosed
  • 10,000+
  • , Singapore
  • Founded 1995

32 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)

18 Locations

  • Singapore
  • Kuala Lumpur , Malaysia
  • Ratchathewi , Thailand
  • Pasig , Philippines
  • Beijing , China
  • Barcelona , Spain
  • Yokohama , Japan
  • Cebu City , Philippines
  • North Point , Hong Kong
  • Bogotá , Colombia
  • Shanghai , China
  • București , Romania
  • Rai Durg , India
  • Seoul , South Korea
  • Ho Chi Minh City , Vietnam
  • São Paulo , Brazil
  • Jakarta , Indonesia
  • Istanbul , Türkiye

Focus

Service Lines
No data have been added yet...

Pricing Snapshot

Min. project size $100,000+
Avg. hourly rate Undisclosed
Rating for cost 4.5 /5

What Clients Have Said

TDCX offers competitive pricing with good value for cost, as noted by clients who appreciate their quality of service and flexibility. Specific project costs are not disclosed, but clients emphasize their effectiveness in scaling operations and enhancing customer satisfaction.

This summary is based on verified Clutch reviews.

Most Common Project Size

> $1,000,000 based on 5 reviews
< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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TDCX Review Insights

Overall Review Rating

4.8
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.5
  • Willing to Refer 4.8

Top Mentions

Review Highlights

  • Flexible and Swift Adaptation

    Clients noted TDCX's flexibility and swift adaptation to last-minute changes in business processes. Their ability to source native speakers quickly was also highlighted.

  • High Performance and Transparency

    TDCX’s teams are efficient and deliver high-quality services. Their transparency fosters trust and enhances outputs, providing insightful and actionable analysis to meet operational targets.

  • Strong Governance and Communication

    TDCX maintains strong governance through regular meetings and effective communication. Their support functions, such as training and quality assurance, contribute to their high service quality.

  • Consistently Exceeds Customer Satisfaction Targets

    TDCX consistently exceeds customer satisfaction targets. Their proactive management and strong operational cadence ensure high performance and effective problem-solving.

  • Effective Scaling and Quality Maintenance

    TDCX impresses with their ability to scale services while maintaining high-quality support. They have reduced costs per case and ensured 24/7 global coverage with strong CSAT scores.

  • Room for Improvement in Remote Work Flexibility

    One client suggested that TDCX could consider introducing more flexible remote work options for their employees to improve overall service delivery.

TDCX Reviews

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All Filters

BPO Services for Tech Company

  • Confidential
  • Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Every time we asked them to deliver on a task, they did that very well and then also went above and beyond."

Senior Quality Manager, Tech Company
Anonymous
  • Hospitality & leisure
  • Singapore
  • 1,001-5,000 Employees
  • Online Review 
  • Verified

TDCX helped a hospitality tech firm improve their quality evaluations and other quality efforts. Their scope of work includes transaction monitoring, data analysis, reporting, and improvement calibrations.

Call Center Services for Global Social Media Company

  • Call Center Services
  • Confidential
  • July 2015 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"I really enjoy their collaborative approach, and our working relationship really feels like a partnership."

Vendor Operations Manager, Social Media Platform
Yves Benay
  • Social Networking
  • Singapore
  • 10,001+ Employees
  • Online Review 
  • Verified

TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email.

Customer Service, Security & Risk Assessment for Fintech Co

  • Customer Service Outsourcing Cybersecurity
  • $1,000,000 to $9,999,999
  • May 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

“The relationship and engagement with TDCX is very strong by any measurement within the BPO space.”

Head of Partner Management — Risk & Fin Crimes, Fintech Firm
Andy Thuemmel
  • Financial services
  • San Francisco, California
  • 5,001-10,000 Employees
  • Online Review 
  • Verified

TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service levels.

Call Center Services for Premium Coffee Brand

  • Call Center Services
  • Confidential
  • July 2010 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"I am impressed with their customer service training and the way they find the right candidates for our project."

Regional Project & Quality Manager, Premium Coffee Brand
Anonymous
  • Food & Beverages
  • Singapore
  • 1,001-5,000 Employees
  • Online Review 
  • Verified

TDCX provides call center services for a premium coffee brand. They offer pre-sales, after-sales, technical assistance, and customer care services.

BPO Services for Social Media Platform

  • Confidential
  • Jan. 2017 - Ongoing
4.0
Quality
3.5
Schedule
3.5
Cost
4.0
Willing to Refer
3.5

"We are impressed with their ability to scale their services and at the same time maintain their quality of service."

Global Head CX Operations, Social Media Platform
Anonymous
  • Software
  • Singapore
  • 10,001+ Employees
  • Online Review 
  • Verified

TDCX is handling a social media platform's advertising and service support efforts. Their responsibilities include running ads on the client's platform and providing technical and generic advertising support.

Call Center Services for Luxury E-Commerce Company

  • Call Center Services
  • Confidential
  • Apr. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

“Whenever we have an idea, they’re all in and supporting us — it’s good to have a partner that we can rely on.”

VP Customer Care, Luxury E-Commerce Company
Anonymous
  • Consumer Products
  • Germany
  • 501-1,000 Employees
  • Phone Interview 
  • Verified

TDCX provides call center services for an e-commerce company. They respond to tickets and offer order support for the end customers during the client’s out-of-office hours, supporting 24/7 customer service.

BPO Services for E-Commerce Company

  • $200,000 to $999,999
  • Sep. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"I love how they see themselves as being part of another company's journey rather than focusing on short-term gain."

Head of Customer Experience, E-Commerce Company
Anonymous
  • Retail
  • Singapore
  • 201-500 Employees
  • Online Review 
  • Verified

TDCX provides BPO services for an e-commerce company. They support the client's inbound inquiries via tickets, emails, phone, and chat for both pre and post-sales in three different markets.

Call Center Services for Global Tech Company

  • Call Center Services
  • $10,000,000 +
  • Jan. 2015 - Ongoing
5.0
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
4.5

"We trust their ability to deliver the best possible outcomes to our customers!"

Head of Support, Global Tech Company
Ashfaq Hudda
  • IT Services
  • Singapore
  • 10,001+ Employees
  • Online Review 
  • Verified

For over six years, TDCX has been handling customer support services for a global tech company. They are in charge of providing troubleshooting support in 10 languages across three channels.

Call Center Services for Tech Company

  • Business Consulting Call Center Services
  • $1,000,000 to $9,999,999
  • Mar. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

“TDCX delivers what they promise and exceeds results, even with difficult constraints.”

Inside Sales Manager, Lenovo EMEA
Anonymous
  • IT Services
  • Barcelona, Spain
  • 10,001+ Employees
  • Phone Interview 
  • Verified

TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads. 

Customer Deployment for Consumer Products Company

  • Call Center Services
  • Confidential
  • Aug. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0

"Initial Tiger team created to develop and deeply, which was then handed over to a fully functional operations team."

Vendor Strategy & Operations, Consumer Products Company
Anonymous
  • Consumer Products
  • Singapore
  • 10,001+ Employees
  • Online Review 

TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
10
Overall Review Rating
4.8
Source
Clutch
Last Updated
October 18, 2024
Business Entity
Business Entity Name TDCX (SG) Pte. Ltd.
Jurisdiction of Formation Singapore
Date of Formation October 28, 1995
Status Active
Last Updated October 3, 2020
ID 199507681R
Credit Report Results
International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated January 1, 2022
Learn More About The Clutch Verification Process

Locations (18)

More than 5k

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