Adentcom Contact Center & BPO

BACKGROUND

Please describe your company and position.

I am the Operations Manager of MoreMeetings.com

Describe what your company does in a single sentence.

MoreMeetings.com has been delivering call center services, focusing on B2B appointment setting, for the nation’s most respected IT hardware and software companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adentcom Contact Center & BPO to accomplish?

• Partnership.

SOLUTION

How did you find Adentcom Contact Center & BPO?

Online Search

Why did you select Adentcom Contact Center & BPO over others?

• Good value for cost
• Company values aligned

How many teammates from Adentcom Contact Center & BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have contracted Adentcom to do the appointment setting for our clients.  When we don't have the necessary employee bandwidth, Adentcom can supply a business development agent with excellent English skills.  Their performance and service were excellent, as expected, and we were able to deliver the results our clients requested.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to work with a Business Developer agent who had excellent English skills and had experience with cold calling.  Our client's goals were met, and the quality of the meetings was good.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked directly with the Adentcom management team and had access to the agents working on the projects.  When needed, we used chat for communication, and when required, we set up virtual meetings.  Every situation was timely resolved.

What was your primary form of communication with Adentcom Contact Center & BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very professional, and their experience is evident in the results.  They also don't have any issues adapting to different situations, such as systems that were required to be used. 

Are there any areas for improvement or something Adentcom Contact Center & BPO could have done differently?

I can't think of anything.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager at a compliance solutions company. We encourage company communication with 24/7 services and anonymous reporting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Adentcom Contact Center & BPO?

We needed help facilitating our anonymous reporting services for native Spanish-speaking callers.

SOLUTION

What was the scope of work done by Adentcom Contact Center & BPO?

Adentcom Contact Center & BPO took and documented inbound calls in Spanish. Calls were documented on an external web form using proper Spanish grammar and form to be sent to clients for resolution. Calls were complaints in nature.

What is the team composition?

We worked with two dedicated Spanish-speaking agents.

How did you come to work with Adentcom Contact Center & BPO?

We found Adentcom Contact Center & BPO through a referral. We chose them because they were willing to customize their process to our business needs. Additionally, their leadership team was easy to communicate with; they were understanding and adaptable.

What is the status of this engagement?

We worked together from mid-2023–mid-2024. The project ended due to no fault of Adentcom Contact Center & BPO.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Adentcom Contact Center & BPO was a wonderful partner. They were flexible and willing to train their staff to accommodate our needs.

How did Adentcom Contact Center & BPO perform from a project management standpoint?

The management team was timely and communicated well. Reports included the number of calls taken, average call handle time, and written report quality. Adentcom Contact Center & BPO used our CRM and phone system, so all metrics and reports were produced by our internal team.

What did you find most impressive about them?

I appreciated the communication and transparency from the leadership team and all team members we communicated with. If the team was unsure if they could meet our requests, they let us know upfront before they made any attempts.

Are there any areas they could improve?

No, they were wonderful.

BACKGROUND

Please describe your company and position.

I am the President of Auxillium

Describe what your company does in a single sentence.

Business Process Outsourcing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adentcom Contact Center & BPO to accomplish?

• Take on inbound/outbound call center tasks for client
• Complete data entry for client
• Operate by our PEER structure

SOLUTION

How did you find Adentcom Contact Center & BPO?

Referral

Why did you select Adentcom Contact Center & BPO over others?

Company values aligned

How many teammates from Adentcom Contact Center & BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Screening job applicants for business tax credits.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Standard KPI & functioning by our mentoring and coaching program

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, always responsive.  Easy to contact and discuss efficiencies and change management. 

What was your primary form of communication with Adentcom Contact Center & BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personal want for success of our business and our clients. 

Are there any areas for improvement or something Adentcom Contact Center & BPO could have done differently?

As time goes on just ensuring that the partnership stay close. 

BACKGROUND

Please describe your company and position.

I am the Owner of Cover It Painting and SlateHouse and Home 365

Describe what your company does in a single sentence.

Property Management and also a painting company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adentcom Contact Center & BPO to accomplish?

• Maintenance coordinator
• Receptionist

SOLUTION

How did you find Adentcom Contact Center & BPO?

Online Search

Why did you select Adentcom Contact Center & BPO over others?

• Great culture fit
• Good value for cost

How many teammates from Adentcom Contact Center & BPO were assigned to this project?

20+

Describe the scope of work in detail. Please include a summary of key deliverables.

Maintenance coordination, virtual assistant, receptionist

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hired over a lot of people, well over 20.  All were part of the same team.  Across 2 different companies.  Very happy with results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive to our needs

What was your primary form of communication with Adentcom Contact Center & BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

All in one space as opposed to across different areas.

Spoke great English

They understood our culture well and what we were trying to build.

Are there any areas for improvement or something Adentcom Contact Center & BPO could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Tax Credits Program Manager of Trusaic

Describe what your company does in a single sentence.

We assist companies with tax credits, ACA compliance and pay equity/pay parity solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adentcom Contact Center & BPO to accomplish?

• Screen and process paperwork for all new hires completing their WOTC screening process
• Average handle time to remain below 5 minutes and 30 seconds

SOLUTION

How did you find Adentcom Contact Center & BPO?

Online Search

Why did you select Adentcom Contact Center & BPO over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Adentcom Contact Center & BPO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Screen and process employees for Federal tax credit elibility.  Provide customer service and data entry assistance in English and Spanish.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

KPI's and metrics provided have met goals that were initially set

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team is great!.  Amazing communication from their team.  Always making sure they are meeting our needs and goals.

What was your primary form of communication with Adentcom Contact Center & BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people.  The people attached to the project care, and it makes a world of difference.  It's not just about meeting goals or numbers with them.  They want to make sure that everything is being done accurately and exceeding expectations.

Are there any areas for improvement or something Adentcom Contact Center & BPO could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I'm the managing partner of US Housing Consultants. We provide compliance, inspection, and planning solutions for the affordable housing industry. Our services include capital needs assessments, file approvals, policy development, and training for owners, managers, and investors nationwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Adentcom Contact Center & BPO?

We needed assistance with a service that provides customer support to residents who are applying for affordable housing.

SOLUTION

What was the scope of their involvement?

Adentcom Contact Center & BPO acts as our call center for our online application process. They conduct Zoom interviews with applicants and assist with data entry for our projects. Their team interviews residents and updates the application information as required.

What is the team composition?

We work with three teammates from Adentcom Contact Center & BPO.

How did you come to work with Adentcom Contact Center & BPO?

I found them through a Google search.

What is the status of this engagement?

We started working together in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure success through the time spent on each call, the satisfaction of our clients, and the quality of data collected. Clients have reported that Adentcom Contact Center & BPO's representatives are polite and professional.

How did Adentcom Contact Center & BPO perform from a project management standpoint?

Adentcom Contact Center & BPO is responsive and intent on regular contact. They deliver good results.

What did you find most impressive about them?

I'm impressed with their attentiveness and professionalism.

Are there any areas they could improve?

No, there's nothing I can come up with.