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We handle your calls so you can focus on your firm

LEX Reception is a close-knit team of legal receptionists dedicated to professionalism, warmth, and 24/7 availability for law firms. With close to 10 years of legal experience, we know how to align our tone, procedure, and terminology with your practice. It takes experience and care to do that. We focus on you.

 

  • Undisclosed
  • Undisclosed
  • 250 - 999
  • Toronto, Canada
  • Founded 2012

2 Languages that we service

  • English
  • Spanish

2 Timezones that we service

PST
Pacific Standard Time (PST)
EST
Eastern Standard Time (EST)

1 Locations

  • Toronto , Canada
Total Reviews
31
Average Referral Rating
5.0 /5
Most Common Project Size

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    LEX Reception Review Insights

    Overall Review Rating

    4.9
    • Quality 4.8
    • Schedule 4.8
    • Cost 4.9
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Proactive Service

      LEX Reception is praised for its proactive approach in reviewing and optimizing scripts and service plans to better meet client needs, demonstrating a commitment to continuous improvement.

    • Technological Integration

      LEX Reception's ability to integrate with clients' CRM and other software systems is appreciated, as it streamlines workflows and ensures that information is accurately captured and relayed.

    • Attention to Detail

      Clients appreciate LEX Reception's attention to detail, particularly in ensuring that call information is accurately recorded and conveyed. This has been crucial for maintaining high service standards.

    • Areas for Improvement

      Some clients have noted minor issues such as occasional misspelling of names and a desire for more user-friendly script modification tools. However, these issues do not significantly detract from overall satisfaction.

    • Cost-Effective Solutions

      Many clients find LEX Reception's services to be cost-effective, especially given the high quality of service provided. Some clients have also appreciated the company's efforts to suggest more economical plans based on usage.

    • User-Friendly Portal

      The online portal provided by LEX Reception is noted for its user-friendliness, allowing clients to easily manage scripts, review call details, and make necessary adjustments.

    LEX Reception Reviews

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    Answering Services for Family Law Practice

    • Call Center Services
    • Less than $10,000
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    n/a
    Cost
    5.0
    Willing to Refer
    5.0

    “LEX Reception is well-worth the money. You’re going to get a higher ROI.”

    Feb 10, 2021
    Attorney, Reeves Lavallee, PC
    Nicole Lavallee
    • Legal
    • Worcester, Massachusetts
    • 1-10 Employees
    • Phone Interview 
    • Verified

    LEX Reception answers calls for a law practice, taking on overflow calls during the business day and off-hours calls. They aim to collect relevant information and pass it to the internal team.

    Answering Services for Boutique Legal Firm

    • Call Center Services
    • Less than $10,000
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are receptive to changes and are always looking to improve."

    Dec 1, 2020
    Law Partner, Sedddiq Law Firm
    Justin Eisele
    • Legal
    • Rockville, Maryland
    • 1-10 Employees
    • Online Review 
    • Verified

    LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.

    Phone Reception Service for Bankruptcy Law Firm

    • IT Staff Augmentation
    • Less than $10,000
    • May 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are prompt, efficient, and cost-effective."

    Dec 23, 2019
    Attorney, Robert Russell Law Office
    Rob Russell
    • Legal
    • Vancouver, Washington
    • 1-10 Employees
    • Online Review 
    • Verified

    LexReception provides an after-hours call-answering service to a bankruptcy law firm.

    Call Answering Service for Boutique Law Firm

    • Call Center Services
    • $10,000 to $49,999
    • Oct. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are always professional and courteous."

    Oct 14, 2019
    Owner, Dischley Law, PLLC
    David Dischley
    • Legal
    • Manassas, Virginia
    • 1-10 Employees
    • Online Review 
    • Verified

    LexReception provided call answering services for a law firm. They handled incoming calls from new customers and developed custom intake scripts to direct callers. 

    Answering Services for Attorney

    • Call Center Services
    • Less than $10,000
    • Sep. 2019 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "LexReception has performed well."

    Oct 11, 2019
    Attorney, Buchanan Law, Inc.
    Wesley Buchanan
    • Legal
    • Akron, Ohio
    • 1-10 Employees
    • Phone Interview 
    • Verified

    LexReception provides 24-hour answering services for a solo practicing attorney. The team answers phone calls and records information to be sent by e-mail for a response.

    Reception Services for Criminal Defense Law Firm

    • Call Center Services
    • Confidential
    • Jan. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their ability to customize a script and speak in a warm, professional way to our callers is great."

    Sep 23, 2019
    Office Manager, Chastaine Law Office
    Elisa Reitsch
    • Legal
    • Gold River, California
    • 1-10 Employees
    • Phone Interview 
    • Verified

    LexReception provides phone-answering services for a criminal defense firm. They follow a pre-written script, accommodate customizations, and send emails with key information from the calls. 

    Answering Services for Boutique Law Firm

    • Call Center Services
    • Confidential
    • Oct. 2018 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I love the flexibility of their service."

    Sep 18, 2019
    Managing Attorney, Hampton Roads Legal Services
    Edrie Pfeiffer
    • Legal
    • Virginia Beach, Virginia
    • 1-10 Employees
    • Online Review 
    • Verified

    LexReception provided answering services for a boutique law firm. Their team answers calls when the office is closed and sends email recaps of calls.

    Call Answering Services for Law Practice

    • Call Center Services
    • Less than $10,000
    • Apr. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I've had clients compliment LexReception on the level of service as well."

    Sep 16, 2019
    Owner, Law Office Of Ryan E. Fender
    Ryan Fender
    • Legal
    • Redlands, California
    • 1-10 Employees
    • Phone Interview 
    • Verified

    LexReception provides 24/7 answering services for a law firm. They also take reservations for upcoming seminars.

    Virtual Receptionist Service for Law Firm

    • Call Center Services
    • Less than $10,000
    • Mar. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team at LexReception is very easy to reach and very accommodating..." 

    Sep 9, 2019
    Principal Attorney & Counselor at Law, The Law Office of Stephen P. Shepard, LLC
    Stephen P. Shepard
    • Legal
    • United States
    • 1-10 Employees
    • Online Review 
    • Verified

    LexReception provides call answering services, including after-hours and high-volume periods. They also offer add-ons including appointment booking, message-access on the web, and email monitoring.

    Phone Answering Service for Law Firm

    • Call Center Services
    • Less than $10,000
    • Mar. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "It honestly blows my mind how easy it is to work with LexReception."

    Sep 6, 2019
    Firm Manager, The Paynter Law Firm PLLC
    Erica McAdoo
    • Legal
    • Hillsborough, North Carolina
    • 1-10 Employees
    • Phone Interview 
    • Verified

    LexReception provides offsite phone answering services for a law firm. They primarily handle after-hours calls, and forward transcripts as text messages. They also route important calls to mobile numbers.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    30
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    December 21, 2022
    Business Entity
    Business Entity Name LexReception
    Jurisdiction of Formation Oregon
    Date of Formation December 16, 2012
    Status Active
    Last Updated April 17, 2019
    ID 901381-90
    Credit Report Results
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated October 30, 2020
    Learn More About The Clutch Verification Process

    Locations (1)

    301 - 400

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