We handle your calls so you can focus on your firm
LEX Reception is a close-knit team of legal receptionists dedicated to professionalism, warmth, and 24/7 availability for law firms. With over 10 years of legal experience, we know how to align our tone, procedure, and terminology with your practice. It takes experience and care to do that. We focus on you.
We’re your ambassadors. Every call is our first priority, so your clients feel heard. Our receptionists can handle legal intake and consultation scheduling to build strong relationships.
We're more than a legal answering service.
Our services include:
24/7 call answering and reception support
Customized legal intake
Outbound calling
Bilingual agents
Appointment booking
Call screening
Payment collection
Usage reports
All of our plans include additional tools to help manage your practice as standard:
Live chat
Realtime chat support for your visitors
Mobile app
Stay connected to your firm anywhere
LEX Reception also integrates with many leading CRM systems including Clio, PracticePanther, and MyCase. We'll help guide you through any integrations to ensure a seamless flow.
We pledge people, not bots.
The client experience is driven by human connection. Your callers just want to be heard - and that’s only possible when they’re answered by a real person. That's why we pledge to use real people, never bots or AI. Our friendly receptionists will help to create genuine, lasting connections with your clients, so you can build your reputation.
Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Year founded
Founded 2012
Languages
Timezones
2 Languages that we service
English
Spanish
2 Timezones that we service
PST
Pacific Standard Time (PST)
EST
Eastern Standard Time (EST)
No have been added yet...
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.9
/5
What Clients Have Said
LEX Reception provides cost-effective answering services, with clients reporting monthly investments ranging from $100 to $1,500. Customers appreciate the value for cost, efficient communication, and customization of services, often leading to increased client retention and business growth.
Some clients have suggested adding more language options, such as Arabic, to better serve diverse client bases. This could enhance the inclusivity and reach of LEX Reception's services.
24/7 Availability and Professionalism
Clients appreciate LEX Reception's 24/7 availability, ensuring that calls are answered anytime. Their professional and empathetic approach has been noted as a key strength, helping firms capture after-hours leads and improve client satisfaction.
Effective Communication and Feedback Loop
The company maintains an effective communication and feedback loop with clients, allowing for continuous improvement and customization of services based on client feedback.
High Client Satisfaction and Positive Feedback
Clients frequently commend LEX Reception for their professionalism, with many reporting positive feedback from their own clients about the quality of service provided by the receptionists.
Increased Client Acquisition and Retention
Clients report an increase in client acquisition and retention rates due to LEX Reception's ability to handle calls professionally and efficiently, even during after-hours.
Responsive and Attentive Customer Service
LEX Reception's customer service is described as responsive and attentive, with account managers proactively addressing client needs and ensuring satisfaction. This has contributed to strong ongoing partnerships.
LEX Reception provided call center services for a law firm. The team was responsible for answering phones when the internal team was unavailable.
The services met the expectations fo the internal team, freeing up time for the staff. LEX Reception provides transcripts of calls to ensure effective communication. The team is hard-working, reliable, and responsible.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a small law firm in Southern Utah.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire LEX Reception?
We were spending so much time answering phones we were struggling to get work done.
What were your goals for this project?
Free up staff time and still have a warm body answer the phones.
SOLUTION
How did you select this vendor?
They came highly recommended from other attorneys I know and trust.
Describe the project in detail.
We have them doing phone answering for us when we are unavailable, and after hours. We let all calls go to them in the mornings so we can get work done.
What was the team composition?
They have some really good and professional folks answering the phones.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
It has made us more productive and saved us a lot of time.
How effective was the workflow between your team and theirs?
We get emails with call transcript. Their app on my Iphone works very well. They are able to set appointments for me.
What did you find most impressive about this company?
Working with them made everything easy!
Are there any areas for improvement?
My last name is hard to pronounce and that has been a bit of a learning curve.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Off-Hours Call Services for Legal Firm
Call Center Services
Less than $10,000
Apr. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"LexReception is a great company."
Sep 16, 2019
VP, Kohlmeyer Hagen Law Office
Jason Kohlmeyer
Verified
Legal
Mankato, Minnesota
11-50 Employees
Online Review
Verified
LexReception set up after-hours call services for a legal firm. They're responsible for receiving potential client calls during non-business hours.
They're easy to work with and have a good attention to detail.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
6 lawyer law firm focusing on Criminal Defense and Family law in Southern Minnesota.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire LexReception?
to get a and reputable after hours answering service set up.
What were your goals for this project?
to implement with reasonable costs the ability for after hour potential clients to contact us.
SOLUTION
How did you select this vendor?
good references.
Describe the project in detail.
They set up an answering service for after-hour potential clients to contact us
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
LexReception is a great company.
How effective was the workflow between your team and theirs?
very easy to work with.
What did you find most impressive about this company?
attention to detail
Are there any areas for improvement?
NA
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Great company"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-32 of
32 Reviews
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from LEX Reception like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
