Paragon Sales Solutions

BACKGROUND

Please describe your company and position.

I am the CEO of Big Difference Company

Describe what your company does in a single sentence.

Big Difference Company is a charity which grew out of the hugely successful Leicester Comedy Festival. As a charity we aim to promote health & wellbeing through the arts, promote comedy and comedy performance as an art form and use comedy to educate and inspire.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paragon Sales Solutions to accomplish?

• Telesales

SOLUTION

How did you find Paragon Sales Solutions?

Referral

Why did you select Paragon Sales Solutions over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Paragon Sales Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sale of sponsoship opportunities for 2 local festivals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Appointments with prospective sponsors - call sheets with tangible contact information and dates for contact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Asigned a lead contact for initial discussions before beign referred to the telesales team. Had a dedicated team member who then kept me updated throughout the period we were working together. Once job was completed, the supervisor then contacted us again to check we were happy with the services provided.

What was your primary form of communication with Paragon Sales Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with the speed of their service’s turnaround. Plenty of team members to support in absence of others. Great communication.

Are there any areas for improvement or something Paragon Sales Solutions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director of End 2 End Support Solutions Ltd

Describe what your company does in a single sentence.

Management Consultancy foe the Manufacturing sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paragon Sales Solutions to accomplish?

• Generate New Sales Leads.

SOLUTION

How did you find Paragon Sales Solutions?

Networking

Why did you select Paragon Sales Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Paragon Sales Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Paragon was tasked with the following:

Providing Qualified Leads through sales calls and Emails

Upgrading business website

They have delivered on all fronts, the difference with this company having tried other businesses in the past is when it is not working they are honest enough to admit it and adapt the strategy until it does work. The other amazing fact is that once the leads are generated the meetings happen.

I am so confident with this company that I have recommended them to my clients and other business owners in my network.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

5 Meetings generated in just over a month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management and dialogue between myself and Paragon is second to none, weekly reports from parties working on the projects keep you up to date on progress. They really are an extension of my business.

What was your primary form of communication with Paragon Sales Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Adaptable, personable and good fun to work with.

Are there any areas for improvement or something Paragon Sales Solutions could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Technical Services Manager of Giromax technology

Describe what your company does in a single sentence.

We are a cutedge and corrosion specialists

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paragon Sales Solutions to accomplish?

• Book in person Seminar
• Book Online Webinars
• Book Group webinars

SOLUTION

How did you find Paragon Sales Solutions?

Online Search

Why did you select Paragon Sales Solutions over others?

High ratings

How many teammates from Paragon Sales Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Paragon Sales Solutions to gentrate leads for the guys to go out and produce a CPD to surveying and charter surveying companies this was either Seminars , Webinars our Group Webinars 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Us being able to go into other business and give them a CPD and then getting them to by our products 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Paragon Sales Solutions communicates clearly and frequently and whenever we need something doing they are on to it straight the way. We have had no problems with these guys and we have been working with them since 2022 

What was your primary form of communication with Paragon Sales Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They generate really good leads for us and they keep us very busy every month we have always had something booked in and since working along side KAitlin se has been amzing with getting these leads for me 

Are there any areas for improvement or something Paragon Sales Solutions could have done differently?

I feel that there is no room for improvement they are great with us guys and we are very happy with everything. 

BACKGROUND

Please describe your company and position.

I am the Senior Account Manager of Mobilityways Ltd

Describe what your company does in a single sentence.

We provide large employers with the tools and knowledge to achieve Zero Carbon Commuting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paragon Sales Solutions to accomplish?

• Extend our network amongst our key client's customers. We asked Paragon to identify the right contacts and book in meetings for us and the customer, so we can begin a working relationship and deliver our services which have been funded by our key client.

SOLUTION

How did you find Paragon Sales Solutions?

Unknown - my director found Paragon

Why did you select Paragon Sales Solutions over others?

• Pricing fit our budget
• Good value for cost
• Other

How many teammates from Paragon Sales Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Extend our network amongst our key client's customers. We asked Paragon to identify the right contacts and book in meetings for us to be able to begin a working relationship and deliver our proposition which was funded by our key client.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Booked virtual meetings with the right contact persona

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and quick. We have allocated days that have all seemed to yield predictable results so far.

What was your primary form of communication with Paragon Sales Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very friendly, professional and diligent. Great attitude - took on feedback well and improved. Took the time to understand our proposition. I heard recordings of some of the calls - Connor represents us well by being friendly and affable on calls.

Are there any areas for improvement or something Paragon Sales Solutions could have done differently?

Just continued improvement on the calls - increased fluency and confidence to make us sound more credible. But we've recently extended our relationship so there's time to improve. Our sales team are planning to deliver a demo with will help with further understanding of what we do.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Ashbourne Membership Management

Describe what your company does in a single sentence.

Direct Debit collections and software for health club and gym management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paragon Sales Solutions to accomplish?

• Cold call our leads who are unresponsive to paid marketing
• Invite customers and leads to events that we host

SOLUTION

How did you find Paragon Sales Solutions?

Online Search

Why did you select Paragon Sales Solutions over others?

• High ratings
• Great culture fit
• Company values aligned

What was the size of Paragon Sales Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The job entails calling thousands of leads that we have amassed through our marketing efforts, who have not been responsive to our more indirect marketing efforts. The objective was to make touch with our large list of potential leads and book them in for an in-person demo. A secondary objective was to contact our customers and leads to invite them to free events which we hold, but it has been impractical to regularly contact due to our small team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• While booking demos was the preferred outcome, one of our big metrics was just discovering whether cold calling was an effective and cost-effective form of marketing to our leads. We also wanted to drastically increase the attendance of the free events that we attend and host, to maximise the number of in-person meetings we can get from each event.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team were really swift at getting back to us to set up the project and sort out any of the assets and resources they needed to start the project. Connor, our assigned sales guy, has been great at keeping in touch with us whenever a question or opportunity arrives. He's also been great at giving us weekly reports and fitting in with our own internal processes when handling leads.

What was your primary form of communication with Paragon Sales Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company has a philosophy that they want to sound and feel like they're working directly with your company and not feel like an outsourced office. They fully achieve this and it's the value which caught our eye in the first place. Everyone is extremely personable and willing to do what they need to do to fit in with your business' ethos.

Are there any areas for improvement or something Paragon Sales Solutions could have done differently?

Not at all, aside from any of the usual hiccups that come with running a complex project like this, there's nothing Paragon could fix to improve their service, it's top notch.

BACKGROUND

Please describe your company and your position there.

I am the International Sales Director for a Learning Management System provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Paragon Sales Solutions?

We wanted to increase the number of quality leads for our sales team. We had not tried outbound sales before and so we wanted to partner with a company who had expertise in this area.

SOLUTION

How did you select this vendor?

We had a limited budget and many of the vendors that we met with required 3 month minimum commitments at a high monthly rate. Paragon was able to work with us to put a package together that met our budgetary needs.

Describe the scope of their work in detail.

During our initial meeting we discussed our product in detail as well as our needs. We had a list of companies that we wanted to target, but we did not have any contact information, names, titles etc. Paragon offered internal contact generation services to go through our list to turn it into a quality call list.

As we weren't willing to commit to a long term agreement, they were able to work with us to have a dedicated telemarketing executive assigned to our account to make calls 4 hours a day. This allowed us to effectively have a full month of calling without exceeding our budget. We also set up an email account on our end for Hollie, the telemarketing executive assigned to our account, so that she could send follow up emails to those who requested more information to help qualify leads prior to them being sent to us.

What was the team composition?

I worked directly with the Managing Director of Paragon, Rob, as well as with Hollie, the telemarketing executive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thus far, we have closed 50% of the opportunities that were generated by Paragon. We are actively working a few more of those opportunities and expect to have one or two more close before the end of the year.

How effective was the workflow between your team and theirs?

The communication with Paragon has been fantastic. Hollie was always checking in with me to update me on progress and additional information that she felt was needed for the meetings that she scheduled for us. We had a weekly meeting scheduled to discuss the progress of the project, but I often would cancel the meeting so that I could focus on other priorities as Hollie was in contact so often that I felt I had all the information that I needed prior to the scheduled call.

What did you find most impressive about this company?

The flexibility of the company was probably the thing that stood out the most. Of the 5 different vendors that I spoke with, they were the only ones who were able to put a plan in place that fit my timing and budget. The others either just told me they couldn't be of service, or gave me options with strings attached. Secondly, I was very impressed by the feedback from prospects about Hollie. I had several of them tell me that they don't usually talk to telemarketers, but that Hollie had a very disarming approach. They effectively conveyed the information the prospects needed to hear to book a meeting to learn more.

Is there any area for improvement or anything that could have been done differently?

There were a couple of small miscommunications early on, but Rob addressed the issues quickly.

BACKGROUND

Please describe your company and your position there.

The company I work for specialises in Regulatory Compliance and specifically KYC. I'm a Business Development Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Paragon Sales Solutions, and what were your goals??

As a constantly growing and evolving company we were looking for a business to help generate more opportunities specifically in the UK market right across financial Services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Having evaluated a number of providers, Paragon were selected primarily because of Rob. He was really involved and engaged from the very first minute and continues to be that way 3/4 months later. The broader team are really good at what they do. Steph was assigned to our campaign and is just great at what she does.

Describe the project in detail and walk through their service package, including any calling tools used.

Paragon were tasked with generating leads for the business using a combination of outbound calling and emails.

Who did you work with and what was the feedback process like?

I was assigned Steph to my campaign. It was a very consultative approach in terms of how we were going to tackle the task ahead. We had morning catch-ups on the days she was working on my campaign which helped shape the day really well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Paragon delivered a good quantity of qualified leads in line with expectations. Project is ongoing and I would expect to see continued growth.

Describe their project management style, including communication tools and timeliness.

N/A

What did you find most impressive or unique about this company?

They are easy to work with, and definitely felt like an extension or just another department within our business.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Pencil and Coffee, a digital marketing agency. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Paragon Sales Solutions?

I wasn’t a fan of calling businesses up to offer them our services, so I hired Paragon to provide that service to our company. Our goal was to reach out to a bigger audience. They provided an alternative way of contacting new clients and potential leads through phone calls, essentially building a relationship with them over the phone. 

SOLUTION

What was the scope of their involvement?

I initially spoke to Rob (Managing Director) to inquire about their services and pricing. After that, we discussed the services we wanted to focus on and how they’d provide those services. Then, we gave them all the information they needed when they spoke to potential clients. This way, they could answer any technical questions that a client might ask. We also discussed how they’d move forward and what they’d do if a customer was interested in our services. 

Essentially, Paragon’s goal was to build a relationship with our potential clients. They’d offer a free SEO report to the client, and then they’d follow up to know the customer’s feedback and thoughts on the report. If the client wanted to move forward with a deal, then the Paragon team would set up a Calendly meeting with me and the client. In such a case, they’d send me an email informing me who the customer was, what they said, and what feedback was given. 

Every four weeks, I jumped on a call with Paragon to see how our campaigns were doing. In those calls, we also decided what sectors and areas to target next. Once we were happy with what we’d discussed, I’d let them go to do their work. 

What is the team composition?

I mainly worked with one person from their team. 

How did you come to work with Paragon Sales Solutions?

I’d known Rob for a couple of years. We’d built a good relationship because we used to meet and get in touch quite often through networking events. As a result, I already knew of Paragon’s services prior to hiring them; I knew that they were good and professional in what they did. 

On top of that, I’d been in their offices a few times before I took their services up so I could see what their environment was like. In other words, I trusted Rob and knew that his team was good, so we started the partnership. 

How much have you invested with them?

We spent around £890 (approximately $1,200 USD).

What is the status of this engagement?

The partnership lasted from May–June 2021. We’ve put it on hold because we need to catch up with all the leads we have and follow up with the people we’ve contacted. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

In terms of clients responding to our SEO reports, the results were good. Around 550 leads went through, and there were only 10–20 people who didn’t want our reports. Besides them, practically everybody else wanted what we offered, so it was great. After that, three meetings were booked with me.

I didn’t generate immediate sales from these, but the point wasn’t to get quick sales — not everybody needed SEO services right away or they may not have the budget yet. It was more about building relationships with those people and giving them a report on their website. Paragon accomplished this. 

How did Paragon Sales Solutions perform from a project management standpoint?

Their project management was perfect. I couldn’t complain about anything on that side of the engagement. To communicate, we used phone calls for urgent matters. For non-urgent situations, we used emails. 

What did you find most impressive about them?

Paragon’s sales knowledge was great. They clearly knew what they were doing in terms of building relationships with potential leads. Moreover, all the members of their team were professional and qualified. 

Apart from that, they were great at building relationships with direct customers like me. I never felt awkward about working with them; everything was easygoing. More importantly, they took the time to listen to me and my needs before offering their services. They were truly nice, and I could get along with everybody on their team. 

Are there any areas they could improve?

They could try to book more meetings with me and potential clients. Other than that, nothing else could’ve been improved because they did everything that I expected them to do.

Do you have any advice for potential customers?

Don’t treat the time and money that you spend with Paragon as a cost. Instead, treat them as an investment. They’re not for a short-term gain since you’re building relationships with potential clients — it takes time to nurture such relationships. Moreover, don’t spend all your budget in one go. Rather, invest it wisely and consistently. Your partnership with Paragon should be about investing time and money to ensure the development of your relationships with customers over time.

BACKGROUND

Please describe your company and your position there.

I am the Sales administrator for a company that specialises in male eco grooming products. We sell majority B2B but also B2C.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Paragon Sales Solutions?

Our company is growing and so needed help in being efficient when it came to sales so as so maintain growth. Paragon Sales were hired to help staff here to increase sales and revenue through in-person trainings.

SOLUTION

How did you select this firm and what were the deciding factors?

We had considered multiple sales training experts but because of price point and also their ability to sell themselves, we felt impressed to hire Paragon Sales Solutions.

Describe the project in detail and walk through their service package.

Rob came in to provide trainings through real life example and industry knowledge. He provided a wonderful presentation via Laptop. He provided sales training books, scripts for us to work from and a follow up call sometime in the near future to ensure that it all works well and implementation is smooth.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact is with Rob, who is the sales director.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Many action points were taken from the meeting that we had. Points that, as we have continuously applied them have helped our business long term growth.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

Their effort to provide a positive and memorable experience impressed us. Lots of talking points.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and managing director of Koi Sports CIC. We are a government-regulated social enterprise. We sell a membership package and reinvest all of the profit into grassroots sports, our chosen charity, and the member’s grassroots sports’ clubs. This allows us to deliver positive social change and improved physical and mental health.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Paragon Sales Solutions?

We needed help with membership sales.

SOLUTION

What was the scope of their involvement?

Paragon Sales Solutions did telesales where they spoke with several organizations about the potential for them to become members.

Once we agreed to move forward, we received many forms about setting up the telesales campaign and confirming my desired outcome. If they couldn’t get results, we defined what the next best thing was to maximize the campaign’s value. Then, there was a quick period of sorting out a start date. The actual campaign itself was up and running about 2–3 days after that conversation.

What is the team composition?

Initially, I spoke with Rob (Founder), and then I was introduced to the person who would be making the calls on my behalf. The process kept between the three of us, which worked very well because there was no information contamination. It was really quite impressive.

How did you come to work with Paragon Sales Solutions?

Our organization is registered in Leicester, which is where Paragon Sales Solutions are based. They had been referred to me by a trusted contact. I spoke with Rob a couple of times over the past 18 months and built a long-distance relationship. Then, when we were ready to push the green button for outsourcing telesales, the obvious choice for me was to go to Rob and Paragon Sales Solutions.

Initially, we had a conversation with Paragon Sales Solution about whether they could help us or not, and we talked a bit about what they do and their experience. We also talked about what they achieved, but most importantly, they asked me about what I wanted and what I needed.

Then, we went into details about products and services, and they were very thorough in finding out what I wanted to do. They did this to ensure they could help us; if they couldn’t, they would say so, rather than just taking a fee that wouldn’t deliver any value. 

How much have you invested in them?

We spent about £300 (approximately $420 USD).

What is the status of this engagement?

The campaign lasted from March–May 2021. We aren’t currently working with them because we only wanted a one-hit campaign. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Results were mixed, but we expected that; we know that what we do isn’t for everybody. We made some sales and more than enough to cover the fee. However, the most valuable thing from our perspective is that we got new relationships. As we are coming out of COVID-19, companies aren’t spending lots of money. Although our membership isn’t expensive, it is still a commitment that is a value-added rather than a mainstream benefit to that business. 

How did Paragon Sales Solutions perform from a project management standpoint?

Paragon Sales Solutions was 100% spot on. Communication was brilliant. If I asked a question, it was answered. Negotiations went very well and easily. Although we are a nonprofit, we had an understanding that we use our money to cover our costs. The project was very much a case of them wanting to help, and they showed their socially responsible side as well from our viewpoint in understanding that we couldn’t pay their full rate.

We were copied into emails every time the individual doing the calls for us received interest. We were also kept informed as the campaign progressed. Then, we received an overview and had conversations with those who expressed interest. We are currently building on those relationships. That is all we really could have asked for. 

They sent the forms to me via Microsoft Word documents, so I pressed a link to complete those forms and submit them once I finished my written part to set up the project. Other than that, we communicated via phone calls.

What did you find most impressive about them?

The most impressive thing is their customer service. Nothing was too much trouble, and the speed of their responses was good. They always kept me in the loop when there was interest from the people they spoke to. Another impressive thing was that they had everything ready to start the campaign within 48–72 hours.

Are there any areas they could improve?

Other than giving it to me for free, I can’t think of anything that they could have done any better.

Do you have any advice for potential customers?

Try to be as thorough upfront because they will tailor-make the campaign pretty much exactly as you want it. Take advantage of that high level of customer service because you will get what you want.