Outsourcing Solutions made easy!

We provide our clients with the opportunity to build their own team of experienced workers, with a focus on phone based solutions.

Our agents are very fluent in English (Native Level with no accents) and they are selected based on a very thorough screening and interviewing process.

We offer customer service , appointment setting and telemarketing solutions.

$1,000+
< $25 / hr
10 - 49
Cairo, Egypt
Founded 2020

Total Reviews: 4

Average Referral Rating: 4.9 /5

Most Common Project Size: $10,000 to $49,000; $XX,XXX – $XXX,XXX

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BPO Hive LLC Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 4.9

Top Mentions

Review Highlights

Insightful Candidate Feedback

BPO Hive LLC provides valuable feedback during candidate interviews, helping clients make informed hiring decisions. Their insights are highly appreciated and contribute to successful recruitment.
Successful Talent Recruitment

BPO Hive LLC successfully recruited, trained, and managed offshore talent for clients, resulting in full-time hires that met operational goals. Their ability to build support teams is highly valued.
General Talent vs. Specialized Skills

While BPO Hive LLC excels in finding general talent, one client noted that they might not be as strong in sourcing candidates with specific skill sets. Specialization may not be their strongest area.
Excellent Communication and Responsiveness

Clients consistently praise BPO Hive LLC for their great communication and responsiveness, delivering projects on time and within budget while addressing client needs effectively.
Effective Call Center Services

BPO Hive LLC effectively provides competent appointment setters and staff for outbound calls, meeting departmental KPIs and expectations. Clients appreciate the high-quality work and talent provided.
Aligned Company Values

Clients chose BPO Hive LLC for their alignment in company values, great culture fit, and good value for cost. These attributes make them a preferred partner for many businesses.

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BPO Hive LLC Reviews

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Call Center Services Email Marketing Sales Outsourcing
Confidential
Aug. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The person I work with from their team is the best!"

Nov 15, 2023

Owner, Consulting Company

Anonymous

Consulting
Morristown, New Jersey
Online Review

BPO Hive LLC provides sales outsourcing services for a consulting company. The team is responsible for reaching out to potential customers via email and phone calls.

Since working with BPO Hive LLC, the client has seen an increase in sales. The team delivers reliable services on time, and their responsiveness and personable attitude make them easy to work with. They're also smart, driven, and resourceful."

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of a business services company

Describe what your company does in a single sentence.

Consulting services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

Telesales outreach for customer conversion
Lead compilation
Email marketing outreach for customer conversion

SOLUTION

How did you find BPO Hive LLC?

Upwork

Why did you select BPO Hive LLC over others?

The agent they assigned me , Abdullah, was great

How many teammates from BPO Hive LLC were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Weekly sales conversion

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales, sales , sales!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes it is an ongoing project so a constant need for deliverables

What was your primary form of communication with BPO Hive LLC?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The person I work with from their team is the best! Responsive, intelligent, motivated, personable, resourceful and a great Help to me.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

unsure at this time

RATINGS

5.0

Customer Service Outsourcing
Confidential
Nov. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They treat our customers as their own and go above and beyond to ensure each interaction is positive."

Oct 9, 2023

CEO, Bitstamp

Anonymous

Financial services
Luxembourg, Luxembourg
201-500 Employees
Online Review

BPO Hive LLC provides customer support services for a crypto exchange platform. They provide multi-channel customer support on a 24/7 basis. The client's goal is to improve their customer satisfaction rate.

With BPO Hive LLC’s help, the client has seen improvements in terms of response time and overall customer satisfaction; they've also reduced their operational costs by 25%. The team always meets deadlines, communicates regularly and openly, and addresses queries and concerns promptly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

We provides a secure and transparent venue to over four million customers and enables partners to access emerging crypto markets through time-proven infrastructure.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

When we decided to partner with BPO Hive LLC for customer service outsourcing, our primary goal was to enhance the overall customer experience. We wanted to streamline our customer support operations, reduce response times, and improve customer satisfaction rates. Additionally, we aimed to scale our support services efficiently to accommodate our growing customer base.

SOLUTION

How did you find BPO Hive LLC?

Online Search

Why did you select BPO Hive LLC over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BPO Hive LLC provided a comprehensive solution to address our customer service needs. Their scope of work included:

In-Depth Training: BPO Hive invested considerable time and effort in training their agents to ensure they had a deep understanding of our products and services.
24/7 Support: They offered round-the-clock customer support, ensuring that our customers could reach out for assistance at any time, regardless of their location or time zone.
Multichannel Support: BPO Hive managed customer inquiries and issues across various communication channels, including phone, email, chat, and social media.
Quality Assurance: They implemented rigorous quality control measures to maintain a high standard of service and constantly improve the customer experience.
Scalability: BPO Hive demonstrated a flexible approach to scaling up or down based on our seasonal demands, ensuring we didn't overpay during slow periods.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with BPO Hive LLC yielded several measurable outcomes:

Improved Response Times: Our average response time to customer inquiries decreased by 30%, leading to increased customer satisfaction.
Higher CSAT Scores: Customer satisfaction scores increased by 20% within the first six months of partnering with BPO Hive LLC.
Reduced Operational Costs: Outsourcing with BPO Hive allowed us to reduce our operational costs by 25% while maintaining or even improving service quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BPO Hive LLC exhibited exceptional project management throughout our partnership. They consistently met or exceeded our expectations regarding deadlines and deliverables. Their proactive approach to addressing our needs was particularly impressive.

They maintained open lines of communication, frequently checking in with us to ensure our objectives were being met. Whenever we requested changes or adjustments to the service, they responded promptly and effectively, making the entire collaboration seamless.

What was your primary form of communication with BPO Hive LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about BPO Hive LLC was their unwavering commitment to our success. They treat our customers as their own and go above and beyond to ensure each interaction is positive. Their adaptability and willingness to customize their services to align with our specific requirements set them apart.

Additionally, their use of advanced technology and analytics tools allowed us to gain insights into customer behavior, enabling us to make informed business decisions. Overall, BPO Hive LLC's dedication to excellence and their ability to deliver results while maintaining cost-efficiency made them an invaluable partner in our journey to enhance customer support.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

No area

RATINGS

5.0

Recruiting
$10,000 to $49,999
Aug. 2021 - Apr. 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I really appreciated their insights."

Jul 28, 2023

Co-Founder, FBDC

Chris Frazier

Consulting
Rancho Mirage, California
1-10 Employees
Online Review
Verified

BPO Hive LLC located, recruited, and trained talent for a management consulting firm. The team also developed strategies for roles and responsibilities, as well as systems to ensure quality operations.

Thanks to BPO Hive LLC, the client hired five talents to work full-time for them. The service provider delivered the project on time and within budget. They also were highly responsive to the client's queries. BPO Hive LLC's constructive criticism and insightfulness were key elements of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Co-founder of FBDC

Describe what your company does in a single sentence.

We are a management Consulting firm that specializes in small business marketing and sales strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

Find Affordable Talent
Build an operational support team
Develop roles and responsibilities within the team

SOLUTION

How did you find BPO Hive LLC?

Online Search

Why did you select BPO Hive LLC over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Find offshore talent to build a support team. Locate, recruit, train and manage personnel in the team. Develop strategies for roles and responsibilities as well as systems used to ensure quality operations. Full time and part time workers and consult on best practices for working with that country.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

5 Team members working full timesuccessfully

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time and within budget. They were very responsive and answered my questions.

What was your primary form of communication with BPO Hive LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to give great feedback on candidate interviews. I really appreciated their insights.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

I think they are very strong in finding talent overall and not specific skills but a general skill set to help businesses. I don't know if specializing is the best use if their resources.

RATINGS

5.0

Call Center Services
Confidential
Aug. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"Talented and high-quality staffing is provided."

Jul 28, 2023

COO, Real Estate Company

Anonymous

Real estate
Canada
51-200 Employees
Online Review
Verified

BPO Hive LLC provides call center services for a real estate company. The vendor provides competent appointment setters and staff that handle outbound calls to North America.

The BPO Hive LLC team has met the client's department KPIs and expectations. They communicate well and manage tasks efficiently. Overall, the client appreciates the team's high-quality work and talent.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the COO of a real estate company

Describe what your company does in a single sentence.

Outbound Calls.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

Provide Overseas Staffing
Provide High Quality Callers
Provide Talented Appointment Setters

SOLUTION

How did you find BPO Hive LLC?

Online Search

Why did you select BPO Hive LLC over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide continuous stream of staff for a remote call centre making outbound calls within North America.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Staff meeting department KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great communication, great staff.

What was your primary form of communication with BPO Hive LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

Talented and high-quality staffing is provided.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

No.

RATINGS

5.0

Locations (1)

6 - 9

Contact BPO Hive LLC

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BPO Hive LLC

Outsourcing Solutions made easy!

1 Locations

Focus

Highly Rated Similar Providers

BPO Hive LLC Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Insightful Candidate Feedback

Successful Talent Recruitment

General Talent vs. Specialized Skills

Excellent Communication and Responsiveness

Effective Call Center Services

Aligned Company Values

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