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An Organic Extension of your Customer Experience.

XACT has been providing contact center solutions for more than 24 years. Our experience provides a seamless, cost effective integrated solution for your business or organization. XACT specializes in custom designed solutions for those companies who do not fit in a cookie cutter mold.  XACT believes in a partnering method of communication.

  • Gold Verified
  • $1,000+
  • $25 - $49 / hr
  • 250 - 999
  • Founded 1998

2 Locations

  • Orlando , FL
  • Unity , ME

2 Languages that we service

  • English
  • Spanish

4 Timezones that we service

PST
Pacific Standard Time (PST)
MST
Mountain Standard Time (MST)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
Average Review Rating
4.7
Total Reviews
29
Average Referral Rating
4.8 /5
Most Common Project Size
$50,000 to $199,999

Focus

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    Locations (2)

    10 - 15

    Overall Review Rating

    4.7
    • Quality

      4.1 /5
    • Schedule

      4.1 /5
    • Cost

      3.9 /5
    • Willing to Refer

      4.8 /5
    See all 29 Reviews
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    Call Center Services for Wheels E-Commerce Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • June 2023 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "I'm impressed most by the structure and adaptability of the company."

    Oct 30, 2023

    XACT provides customer service support for a wheels e-commerce company. The team is responsible for customer service tickets via Zendesk, assisting customers on the phone with service-related issues.

    Call Center Services for Catalog Company

    • Call Center Services
    • $50,000 to $199,999
    • Oct. 2021 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    “They’re very interactive and act like a partner for us.”

    Nov 11, 2022

    A catalog company has engaged XACT for call center services. They primarily handle incoming calls from customers placing orders and are responsible for entering them into the client's internal system.

    Call Center Services for Elevator Service Company

    • Business Consulting Call Center Services HR Consulting
    • $50,000 to $199,999
    • Aug. 2021 - July 2022
    4.5
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    4.5

    "I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers."

    Sep 20, 2022

    After transferring bank accounts, an elevator service company hired XACT to contact 15,000 customers, set up their email accounts, and access their new payment portals. 

    Customer Services for Software Development Company

    • Call Center Services
    • $50,000 to $199,999
    • Mar. 2019 - Jan. 2021
    4.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    5.0

    "I was impressed by their level of commitment and enthusiasm for the role."

    Feb 17, 2021

    XACT served as the customer service partner to a software development startup. They responded to emails and phone calls at all times of day, helping to handle customer concerns.

    Call Center Services for Online Education Company

    • Call Center Services
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    “They were really good thought partners who brought new ideas to the table.”

    Aug 28, 2020

    XACT provides call center services to an online learning company. They began with an acquisition program and then shifted to a retention program. They help with scripting and training.

    Call Center Services for Online Delivery Company

    • Call Center Services
    • Confidential
    • Jan. 2015 - June 2020
    5.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "The management team was attentive and great to work with."

    Jul 2, 2020

    XACT offered call center services, handling both inbound and outbound calls from customers and merchants. They provided QA services as well as call recordings.

    Call Center Services for Holiday Themed Photography Company

    • Call Center Services
    • $200,000 to $999,999
    • Apr. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are incredibly fluid and able to act on the fly."

    Jan 28, 2020

    XACT provides flexible call reception services for a holiday event company. Their work includes adjusting staff to respond to dramatic call influxes and establishing a body of knowledge around types of calls.

    Customer Service for Media Company's Clients

    • Confidential
    • Dec. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    “At this point, we’re very happy with the service we’re getting from XACT.”

    Oct 15, 2019

    They provide customer service solutions for a media company’s clients. Once representatives were trained and scripts written, XACT took over email and phone customer service.

    24/7 Call Center Services for Dental Business

    • Call Center Services
    • Confidential
    • Sep. 2013 - Sep. 2016
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "XACT scientifically determined how many agents were needed for each hour of the day."

    Sep 17, 2019

    XACT provided call center services to a DSO. Approximately 24 agents were assigned to the project. The team offered reporting services and created a dental practice information directory for the agents.

    Call Center Support for Publishing Company

    • Call Center Services
    • $10,000 to $49,999
    • Dec. 2018 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "XACT makes their customers feel supported."

    Jun 3, 2019

    XACT provides call center support services for a publishing company. The team answers questions about orders and products. They were provided initial training.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    27
    Overall Review Rating
    4.7
    Source
    Clutch
    Last Updated
    June 17, 2024
    Business Entity
    Business Entity Name XACT Acquisition, LLC
    Source Delaware Secretary of State
    Jurisdiction of Formation Delaware
    Date of Formation November 10, 2004
    Status Active
    Last Updated August 14, 2020
    ID 3879589
    Payment & Legal Filings
    Bankruptcy No
    Tax Lien Filings 0
    Judgement Filings 0
    Collection Count 0
    Source Experian - Full Report
    Last Updated August 14, 2020

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